Brockton Neighborhood Health Center jobs in Brockton, MA - 36 jobs

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY The Lead Outpatient Behavioral Health Clinician is an integral member of a multidisciplinary team within a multicultural Community Health Center. This position is responsible for coordinating and delivering high‑quality, cost‑effective behavioral health services to patients engaged in outpatient treatment. The Lead Clinician serves in a dual role-providing direct clinical care while also supporting the clinical, administrative, and supervisory needs of the Outpatient Behavioral Health Program. The role promotes excellence in clinical practice, staff development, and program quality. PRINCIPAL DUTIES AND RESPONSIBILITIES Clinical Leadership & Department Support Assist new hires with onboarding to department workflows, expectations, documentation practices, and clinical competencies. Support the development, implementation, coordination, promotion, and evaluation of outpatient behavioral health services. Collaborate with and support the Behavioral Health Program Manager in implementing effective performance management processes. Provide coverage for clinical case review meetings in the Program Manager's absence. Provide clinical and administrative coverage for the outpatient behavioral health program when the Program Manager is unavailable. Assist the Director of Social Services and Behavioral Health Program Manager in cultivating relationships with community partners and external agencies. Participate in the collection, analysis, and reporting of quality assurance (QA) data as needed. Direct Clinical Services Provide comprehensive behavioral health treatment, including individual, couples, and group psychotherapy; intake assessments; and treatment planning. Demonstrate strong leadership, high ethical standards, and exemplary clinical practice, modeling professionalism for fellow clinicians. Provide clinical consultation and support to behavioral health clinicians as needed. Provide clinical supervision, caseload oversight, and productivity support to outpatient behavioral health clinicians. Student Training & Supervision Develop and maintain the social work student internship program: a. Serve as a liaison to Schools of Social Work, coordinating MSW and BSW student placements. b. Provide individual and group clinical supervision to social work interns. Additional Responsibilities Perform other duties as assigned by the Outpatient Behavioral Health Program Manager. Qualifications QUALIFICATIONS Master's degree in clinical social work, Mental Health Counseling, Psychology, or a related field. Independent licensure required (e.g., LICSW, LMHC, LP). Minimum of two years of post‑graduate clinical experience. Multilingual skills strongly preferred, including English, Portuguese, Cape Verdean Creole, Haitian Creole, French, and/or Spanish. WORKING CONDITIONS Fast‑paced community health center located in a downtown business district. Occasional extended hours may be required. PHYSICAL REQUIREMENTS Ability to lift small equipment or boxes up to 20 pounds. Primarily sedentary role with routine interoffice walking. Visual acuity necessary for frequent reading. Hearing acuity sufficient for conversations with or without audio devices. At Brockton Neighborhood Health Center, we are dedicated to delivering high‑quality care through staff who are Committed, Competent, and Compassionate. We honor each patient's and colleague's dignity, privacy, and equality. Our culture emphasizes Teamwork, Diversity, Respect, Customer Service, and Collaboration as essential elements for shared success.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: Pharmacy Administration All Locations: 10 Gove Street - Taylor Building, 20 Maverick Square - Cradock Building, 300 Ocean Avenue - Revere Position Summary: Under the direct supervision of the Director of Pharmacy Infrastructure and Support Operations, and according to department policies, procedures, and guidelines, is responsible for procurement and disposition of all pharmacy-related departmental pharmaceuticals and maintenance of pharmacy medication and supply inventory to support the provision of cost-effective patient-focused pharmacy services. Ensure compliance with the Drug Supply Chain Security Act (DSCSA). Responsible for training and managing the daily activities of inventory specialist team members to keep pharmaceutical purchases and associated supply inventory within established target performance criteria. Supervises inventory specialist team and sets guidelines for store level pharmacists in the placement of orders, inventory & fulfillment processes, including controlled substances. Oversees the quality and safety of packaging and storage of medications. Helps develop strategy and key performance goals for the department to improve costs, efficiency, patient care, and satisfaction. Performs various administrative projects as assigned relating to continuous quality improvement of the drug inventory purchasing process. Establishes and monitors inventory and drug budgets for designated pharmacy. Provides analysis of budget variances and leads development of initiatives to control costs. Establishes key performance indicators that serve as a firm guide helping to keep the purchasing and inventory processes within set targets thereby ensuring budgetary agreement. Manages the day to day operations in real time, with a focus on the purchasing, receiving and inventory control processes. Supervises the inventory specialist team. Supervision includes training, delegating tasks, overseeing daily activities, mentoring, guiding through demonstration of best practices and offering opportunities for professional development. Oversees the training of pharmacy employees in stocking the pharmacy shelves appropriately, monitoring for outdated products, and the processing returns for prompt credits. Oversees the ordering and receiving of all drugs and supplies at all pharmacies in a timely manner. Oversees the return of identified eligible pharmaceuticals in a timely manner. Coordinates the procurement and maintenance of medication and non-drug supplies (labels, etc.) necessary for the fulfillment of patient prescriptions at all pharmacy locations. Ensures proper rotation and maintenance of inventory. Coordinates with the Return Company for quarterly removal of expired drugs. Coordinates the bi-annual pharmacy medication inventory for all outpatient pharmacies. Processes drug recalls in a timely manner when informed by the FDA and Drug Companies. Lead the management of short or long-term backorders or medication shortages. Maintains a timely and accurate flow of purchasing and receipts with Accounts Payable and resolve all billing problems. Provides oversight for the Accounts Payable process and holds others accountable for meeting expectations. Generates purchasing and inventory reports and analysis as requested by the Chief Pharmacy Officer or Director. Prepares, secures authorized signature, and processes all purchase orders; assists manager in establishing appropriate annual Purchase Orders for vendors. Monitors purchasing contract compliance and market share on a quarterly basis. Works with manager in the development and preparation of proposals to bid for pharmaceutical contracts; track credits and rebates due once the contracts are signed. Develops and oversees processes to make optimal use of the 340B drug program, including monitoring of purchases and identifying deviations from historical trends. Establishes best practices for product selection (e.g. best pricing, package size, etc.) to best suit the needs of the pharmacies. Manages preferred drug selection in the pharmacy management system by identifying drug records with multiple available generic options. Drive pharmacy team to select the preferred drug option through management of the inventory with the pharmacy management system. Manages the pharmacy department temperature monitoring program, including the electronic monitoring system. Oversees and complies with the Drug Supply Chain Security Act (DSCSA) requirements. EDUCATION: Bachelor's Degree required CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Registered Technician with the Massachusetts Board of Pharmacy required Nationally Certified Pharmacy Technician required 340B Apexus Certified Expert (ACE) preferred Supply Chain and Inventory Management Advanced Certificate preferred EXPERIENCE: Requires at least five years of pharmacy-related experience, including drug purchasing and inventory management. 3 years of management experience or leading teams SKILLS/ABILITIES: Requires mathematical skills, knowledge of purchasing, and material management. Strong analytical and problem-solving ability. Effective interpersonal skills to interact appropriately with staff, patients, families/visitors, physicians, colleagues, and others. Ability to multitask, prioritize essential tasks, and meet deadlines. Leadership ability to guide, direct, and mentor staff. Experience with Microsoft programs (i.e. MS Word, Excel, Outlook) and web browsers. Experience with Pharmacy Management software or the ability to learn is required. Must possess self-management skills and require little to no supervision. This person must be a self-starter, self-motivating, have a strong work ethic, and must have the ability to identify issues or opportunities that require attention and change. Must possess and exhibit process improvement skills and acumen. Salary starts at $99,840, and up to $153,920.00 based on years of experience. EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Part time Department: PACE Center All Locations: 10 Garofalo Street - Revere PACE, 155 Addison Street - Addison ACS, 225 Sumner Street - Lewis Mall, 26 Sturgis Street - PACE Winthrop, 801 Broadway Position Summary: Per Diem position to cover staff absences at PACE center or to cover escorts for participants to external appointments. Regular duties to include: Assists PACE Center participants with personal care, restorative rehabilitation, meals, group and individual activities. Accompanies participants on transportation as needed to ensure safety. May be assigned to assist supported housing participants with morning care. Actively contributes to the operations of the Day Center by contributing ideas for the activities program and offering suggestions to improve daily operations. Contributes to participant care planning and assessment through reports to the Activities Coordinator, PACE Center Nurses and Rehabilitation staff. Requires employee to float to other sites to support patient care needs across the program. · Greets participants upon arrival and helps them to get settled for the day. Assists with serving coffee on arrival and with noon meal service and cleanup. Provides supervision and encouragement when needed. · Attends daily morning report. · Reports participant concerns to appropriate staff members. · Prepares participants for departure in the afternoon by assisting with clothing and escorting to the vans. · Accompanies participants on the van to ensure safety during transport when necessary. · Assists participants with ADLs per assignment, as defined in care plan and as needed, for example when a participant requests assistance with toileting. · Accompanies participants to appointments as assigned. · Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin checks during personal care · Demonstrates understanding of NeighborHealth attendance policy. · Under the direction of the Recreational Therapist, assists participants with group and restorative activities including: -arts and crafts -exercise groups -cognitive activities such as current events, quiz games, and discussions -music groups · Assists participants in individual activities as directed by the Recreational Therapist. · Documents participant activities in accordance with procedure. · Communicates observations in change in behavior/mood or participation level to Recreational Therapist and appropriate team members · Notifies Recreational Therapist of damaged equipment · Maintains the cleanliness and order of all supplies and equipment · Contributes suggestions for supplies/equipment which may be beneficial to the recreation program · Performs other duties as requested by Recreational Therapist. · Helps to maintain a clean kitchen and equipment and demonstrates proper food storage techniques, including an awareness of temperature requirements and expiration dates. . · Notifies the Dietician or other responsible staff when any safety hazards are identified. · Demonstrates safety in food handling & serving with safety in feeding techniques. · Awareness of any individual dietary restrictions per RD generated list; follows meal distribution process with regards to special diets. · Implements prescribed restorative therapy and exercise programs under the direction of licensed rehabilitation or nursing staff. · Demonstrates safe and proper transfer techniques, including appropriate use of mechanical lifting devices. · Provides ADL assistance (transfers, ambulation, toileting, dressing and undressing, feeding, communication and other activities) as outlined in the participant care plan. · Demonstrates proper procedures for: - wheel chair brakes always locked prior to transfer - swing away foot pedals always used when transporting patients · Accurately and safely guards participants during gait, standing and transfer activities. · Demonstrates appropriate ambulatory assistance technique. · Utilizes fall prevention techniques in accordance with care plan. · Notifies therapy department of any issues with adaptive equipment, including maintenance needs, improper functioning of equipment, or improper use by participants or others. · Attends annual competency training · Assists participants with oxygen in the PACE Center per the care plan. · Ensure that participants have sufficient oxygen for transport when leaving the center. · Completes cleaning of oxygen equipment per assignment. · Ensures a clean and safe environment in PACE Center and in participant apartments when doing morning care. · Maintains clean kitchen environment. · Light surface cleaning of counters, stove and tables as needed. · Places all linen in proper laundry container. · Stocks linens, incontinence products, etc. in bathrooms. Reports needed supplies to appropriate person. Starting at $21.00 and up to $30.00 an hour based on experience. EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: PACE Social Services All Locations: 300 Ocean Avenue - Revere Position Summary: The Social Work Manager provides individual and group clinical supervision to social workers across all Interdisciplinary Teams (IDTs). The Social Work Manager is responsible for the direct supervision of all members of the social work team including the Participant Navigators and provides leadership by facilitating the identification of opportunities for practice improvement, continuing education, and expertise development. The Social Work Manager is responsible for the hiring, training and orientation of social work staff, and ensures social work staffing at all PACE Centers. As a member of the Neighborhood PACE Social Work team, the Social Work Manager is responsible for providing clinical services and care coordination for Neighborhood PACE Participants across all teams. The Neighborhood PACE Social Work Manager is an integral member of Neighborhood PACE's Interdisciplinary Teams. In this capacity, the Social Work Manager conducts clinical assessments, formulates treatment plans which are updated on the care plan; coordinates interventions with other providers and members of the IDT to support participants' mental health consistent with Neighborhood PACE policies and procedures. The Social Work Manager reports directly to the Neighborhood PACE Director of Clinical Operations and is a member of the PACE Leadership team. Clinical Supervision Recruits and hires new social workers and participant navigators. Orients new social workers utilizing a written training manual, individual and group mentoring, online training and a written training checklist in collaboration with the Center Director. Provides regularly scheduled individual and group clinical supervision of social work staff to ensure that practices, standards and performance are consistent with social work policies, procedures, workflows and documentation standards. Is available to social work staff as needed for clinical problem-solving. Provides direct supervision of Social Workers and Participant Navigators. Oversees the clinical performance of social workers as it relates to the Interdisciplinary Team With the social work team, facilitates the development and implementation of social work tools for assessments, care planning and interventions. Collaborates with the Director of Clinical Operations to audit social work policies and procedures, updating as needed. Maintains knowledge of current evidence-based practice and the impact of the regulatory environment on social work practice. Manages a clinical caseload in accordance with needs across the centers. Leadership Ensures social work coverage across all Centers. Represents & functions as the program wide voice of social work to Neighborhood PACE leadership. Creates climate of trust and openness within the teams to share new or different ideas and approaches. Serves as a role model and mentor for Neighborhood PACE social workers by modeling a holistic, quality driven, creative and cost-effective approach to the care of Neighborhood PACE participants. Participates in performance and expense improvement activities. Demonstrates openness to new ideas and actively engages social work's participation. Represents Social Work as a member of the Neighborhood PACE Leadership Team. Works with Social work team to identify participant needs for behavioral health and psychosocial groups and works with teams to develop and initiate the groups. Works with Social work team to identify participant need for any new services or resources and brings to the leadership team. Conducts educational needs assessments on a regular basis. Seeks out educational offerings and CE programs for staff. Oversees student experience in clinical setting and insures an appropriate educational experience. Discipline-Specific Competencies Demonstrates advanced knowledge in the psycho-social aspects of aging. Possesses comprehensive understanding of the diagnosis and treatment of mental health disorders. Demonstrates thorough knowledge base of issues that pertain to the end of life, including use of proxy and advance directives, palliative and hospice care. Able to assess patients for cognitive disorders including various forms of dementia and stroke related cognitive disorders that affect functioning Able to perform risk assessments, and crisis intervention. Has the knowledge and ability to assess issues of elder abuse, neglect and financial exploitation. Demonstrates and assists staff with making reports to appropriate agencies. Keeps social work teams up to date on any reporting or regulatory changes. Demonstrates the ability to consult with and guide social work staff in developing appropriate interventions for their participants. Acts as liaison to the Ethics Committee including scheduling of meetings, solicitation and distribution of cases Acts as consultant to the interdisciplinary teams providing teaching and appropriate interventions to problematic cases. Organizational Competencies Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, Neighborhood PACE policies and procedures and all laws related to position responsibilities and employment at NeighborHealth; Upholds procedures and systems to safeguard the confidentiality of all patient and employee information. Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures. Completes Neighborhood PACE and other required training annually. Adheres to NeighborHealth standards of Employee Conduct and all related policies and procedures by: Demonstrating excellent customer service; Showing respect to other employees; Adhering to standards of cultural competency and non-discrimination; Adhering to standards of privacy; Adhering to attendance and other policies and utilizing appropriate notification and other procedures. Knowledge, Skills, and Abilities Required EDUCATION: Master's in Social Work required. LICSW required. EXPERIENCE: Minimum of three years of related work experience in ambulatory or homecare settings with at least one year of experience working with a geriatric population. Experience in a managed care setting highly preferred. SKILLS/ABILITIES: Must have the ability to clearly communicate standards and requirements and mentor staff with multiple levels of licensure, experience and responsibility. Must have the skills to implement and oversee performance standards across a range of Social Work practices and to analyze and correct deficiencies and inefficient practices when they occur. Must demonstrate creativity, flexibility, and openness to new ideas. Must be proficient in documentation and communication in Microsoft office, Epic Care and other computerized documentation and management systems. Must have demonstrated leadership potential. BLS required. EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY: Responds to telephone calls promptly and courteously using the standard clinic greeting. Obtains pertinent information from caller including correct first and last name, address, telephone number and date of birth if applicable. Gives information regarding clinic within scope of authority and refers questions to staff with the authority to assist caller. Seeks assistance as appropriate with clinical or sensitive information. Prioritizes and redirects calls as necessary. PRINCIPAL DUTIES AND RESPONSIBILITIES: Answers incoming calls and directs appropriately. Verifies patient's name, address, telephone number and date of birth. Schedules appointments using the appointment template. Verifies the patient's insurance information and also books a pre-registration appointment when applicable. Turns answering service on and off. Obtains messages from answering service, contacting patients or notifying appropriate staff of message. Notifies patients of cancelled or rescheduled sessions by telephone and mail if necessary. Cancels appointments on the computer. Responds to TTD calls Qualifications MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS: High school diploma or equivalent. Must be able to work independently with effective communication skills. Ability to relate to staff and patients in a professional manner. Good organizational and telephone skills. Bilingual required. WORKING CONDITIONS: Works in a busy community health center in downtown business district. Interruptions are present and can be disruptive to work flow. Stress is present due to a high volume of work, diversified nature of activities and frequent crises and deadlines. PHYSICAL REQUIREMENTS: Physical demands require lifting of small pieces of office equipment and/or boxes not to exceed 20 lbs. Standing, walking and sitting involved with position. Visual acuity sufficient for reading. Hearing acuity for holding conversations with or without the use of audio devices.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY: Under supervision of the Dental Clinical Director, it provides clinical dental services to the Greater Brockton Area population with special emphasis on family dentistry. RESPONSIBILITIES: Provide education, screening, and preventive services to BNHC dental patients. Provide all phases of general dentistry including oral diagnosis and treatment planning, radiology, restorative services prosthodontics, periodontics, endodontics, and basic oral surgical procedures. Interact with other disciplines within the BNHC acting as a resource of information for other medical providers and social workers. Provides education, screening and preventive services to BNHC dental patients of all ages, including vulnerable populations such as HIV-infected patients, homeless patients, diabetics and children. Provide all phases of general dentistry including oral diagnosis and treatment planning, radiography, restorative services, prosthodontics, periodontics, endodontics, and basic exodontia. Conducts quarterly peer reviews and ensures compliance. Interacts with other disciplines within BNHC providing a resource for other medical providers and social workers. Maintains patient information within HIPAA. Maintains a professional relationship and positive attitude with co-workers, patients, and external professional contacts. Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently. Maintains appropriate chain of command. Attending staff meetings is required. Communicate effectively with supervisor, staff, and management. Participate in development of short range and long-range strategic planning of dental services and quality measures. STANDARDS OF CARE: Patient medical history to be reviewed at every visit. Patient radiographs to be reviewed and assessed to clarity. A complete diagnosis should be created and established. A comprehensive treatment plan should be created. A coherent and comprehensive strategy to restore the patient to good oral health should be created. Provider will create excellent and accurate progress notes. Pain scale will be completed every visit. The consent forms will be completed and reviewed prior to treatment. Time outs will be performed prior to procedures. Treatment provided must be billed accurately and in timely in accordance with BNHC policies and procedures for closing encounters. These duties should be performed within the direction of the Massachusetts License Board and ADA. It is the responsibility of the dentist to ensure they are aware of standards of care as needed by the Massachusetts dental board. PRODUCTIVITY: Dentists are expected to meet the department's yearly budgeted visits, determined at the beginning of the fiscal year. Qualifications BASIC KNOWLEDGE: Requires a doctorate in dental medicine or surgery with a license to practice in Massachusetts. TRAINING: One year of experience as a dental resident or practicing dentist. INDEPENDENT ACTION: Duties as a general dentist require the ability to perform according to accepted principles independent of supervision. SUPERVISORY RESPONSIBILITY: Shares responsibility for supervision of dental students training at the BNHC site as per Clinical Supervisor instructions. PHYSICAL REQUIREMENTS: The individual must be in good health of mind and body with physical dexterity and vision suitable to accomplish the job duties outlined above. Knowledge of proper patient transfer assistance is also required and the ability to lift as much as fifty pounds may be necessary.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. Job Summary: Responsible for processing all patient referrals for specialty services. Follows center protocols for proper authorization and processing of all referrals. Essential Functions: 1. Responsible for monitoring all referral reports not received and timely follow up in accordance with BNHC policy and procedure. 2. All correspondence, whether telephone or mail, is logged within EPIC tracking note system. 3. Ensure complete and accurate registration, including patient demographic and current insurance information. 4. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. 5. Review details and expectations about the referral with patients. 6. Remind patients of scheduled appointments via mail or phone. 7. Checks hospital computer systems for missing reports. 8. Calls specialist's office for outstanding consult letter. 9. Notify physician when patient fails to show for referral appointment. 10. Keep Referral Supervisor, providers and other key support staff informed of problems and results. 11. Perform other duties as assigned by supervisor or department head. Additional Responsibilities: 1. Interpret as needed. 2. Must have knowledge of various insurance rules and regulations and how they relate in the referral processes. Working Conditions: Works in a busy community health center in a downtown business district. Occasional long hours may be required to accommodate patient volume. Physical Requirements: Physical demands requiring lifting of small pieces of equipment and/or boxes not to exceed 25 pounds. Mostly standing and interoffice walking required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversations with or without audio devices. Qualifications Minimum Skills and Knowledge Requirements: High school diploma; sometimes combined with medical assistant certification. Proficiency with computer, word processor, and spreadsheet programs. Strong interpersonal skills needed. Strong customer service focus. Resourcefulness in problem solving. Good telephone manner and ability to screen information that may be confidential. Good organizational skills and the ability to prioritize daily workload. Good judgment. Effective verbal and written communication skills. Teamwork orientation. Some medical terminology helpful. Bilingual preferred. Fluency in multiple languages strongly preferred. Able to take and follow through with delegated tasks and accountability.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: OB/GYN All Locations: 17 Main Street - WCHC Position Summary: A Registered Nurse holds ultimate responsibility for direct and indirect nursing care, including providing nursing care, health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department's immediate needs and long term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team. Essential Duties & Responsibilities: Assess a patient through obtaining patient history and performing appropriate tests and observations. Communicate with the patient's provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime. Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room. Safely and effectively administers medications, tests and treatments as ordered. Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients. Qualifications and Requirements: Bachelor of Science in Nursing preferred. Completion of Accredited Nursing Program. Licensure in Massachusetts as an RN. BCLS certification per department policy. 1 year relevant nursing experience in a community health and/or ambulatory care setting preferred. Pay: $40/hr - $60/hr Based on experience EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: Medical Staff Office All Locations: 300 Ocean Avenue - Revere Position Summary: The Provider Enrollment Specialist is responsible for supporting the provider enrollment processes of the Medical Staff Office under the direction of the Credentialing Manager. This position will lead the coordination of the provider enrollment onboarding of new providers at the time of hire, while on staff and at the time of departure. Will execute and facilitate tasks related by gathering and disseminating information to the appropriate administrative stakeholders to ensure a timely start of clinical duties for new providers and facilitates tasks to ensure appropriate actions are performed at the time of provider departure. The Provider Enrollment Specialist verifies that data obtained from the provider and internal and external parties is documented in the computer software systems, provides information to requesting departments, hospitals, and agencies. Works with Credentialing Manager to develop and implement new systems and procedures as necessary. Ability to communicate effectively with all levels of staff including Administrative and Medical Directors as well as senior administration in the performance of his or her duties. Attention to detail, strong technical and organizational skills, good communication, and interpersonal skills are requirements of this position. Duties & Responsibilities: Works with the Credentialing Manager in coordinating the onboarding of new Health Center billable providers prior to their hire and the offboarding of Health Center billable providers at the time of departure. Must understand the process to enroll a provider with the payers and the requirements of each payer. Gathers and disseminates information to appropriate administrative stakeholders to ensure a timely start of clinical duties for new billable providers and facilitates tasks to ensure appropriate actions are performed at the time of provider departure. Verifies that data obtained from the provider as well as internal and external parties, is accurate. Documents in computer systems, and provides information requested from internal and external sources. Interacts with resources including external health resources, IT, team members, and various inter and intradepartmental staff to obtain valid, reliable data as indicated. Works closely with Credentialing Manager to coordinate the submission of enrollment documents to the payers in conjunction with the submission of the BMC application. Will outreach to the payers on a weekly basis to check the status of applications/linking requests previously submitted. Once the provider is approved, data should be entered into the matrix and updated in the provider enrollment electronic file. Work closely with BMC's Provider Enrollment Department to coordinate provider enrollment/linking for the BMC-employed providers. For new providers, complete the CAQH online application. This consists of entering all education, training, 10-year work history, 10-year malpractice history, etc., and uploading licensure into CAQH. Ongoing will be responsible for maintaining CAQH Profiles for approximately 375+ providers, including BMC Radiologists. This consists of reviewing online Profiles for each provider, making necessary changes/updates to the data, and uploading licensure upon renewals, as well as re-attesting that all provider information is accurate and up to date every 90 days to avoid delays with payer credentialing and recredentialing. Answers phone calls and other inquiries regarding Medical Staff Office information, referring to the Credentialing Manager and/or Director any issues beyond the scope of this position. Proficient in various information systems and software applications, i.e., Workday, Excel, Microsoft Word, DocuSign, and MSOW (BMC credentialing database). Performs periodic audits in accordance with established protocols. Contact the payers or BMC in conjunction with responsibilities for maintaining an up-to-date database. Prepare enrollment packets for providers in advance. Maintain detailed records of enrollment activities and correspondence in the provider enrollment electronic file. QI Projects for internal and external requests. Organizational Competencies Reads, understands, and complies with all Standards of Conduct, JCAHO policies, and all laws related to position responsibilities and employment at NeighborHealth; Upholds procedures and systems to safeguard the confidentiality of all patient and employee information. Upholds safety policies, practices, and procedures, including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety, and other employee safety measures. Knowledge, Skills, and Abilities Required EDUCATION: Associates, Bachelor's degree, or equivalent experience in health care preferred. EXPERIENCE: One to three year's experience working in a Medical Staff Office, Credentialing or Managed Care in a hospital, managed care insurance, or community health center environment. Demonstrated computer skills, human relations, and effective communication and report preparation skills. SKILLS/ABILITIES: Good interpersonal and excellent organizational skills. Must be able to work with detailed confidential material; experience in Workday is desired. Hourly Rate: Starting at $31.00 per hour, and up to $48.00 per hour based on experience. EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: Patient Accounts All Locations: 300 Ocean Avenue - Revere Position Summary: Under the direct supervision of the Patient Financial Services Director, the Payment Poster/EDI Specialist is responsible for the accurate and timely processing and posting of all incoming payments and rejections of payment from insurance companies, patients, and third party payers to customer accounts. This position verifies and researches account information, making adjustments as necessary to ensure proper filing of supplemental claims to insurance companies. The staff in this position works closely with other NeighborHealth Departments and financial institutions to assure proper manual and electronic posting of payments and rejections for cash balancing. There are other clerical tasks which may be assigned. New Grads Welcome! Education High school Diploma or equivalent. Experience 2-3 years' experience in a medical billing/insurance office Excellent written and oral communication skills Working knowledge of insurance rules and regulations Strong organizational skills and effective interpersonal skills Excellent oral and written communication skills. Proficiency in PC software (i.e database) Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful Ability to solve problems effectively Skills/Abilities Accurately and timely posting of high volume payments and adjustments to patient accounts Ability to reconcile batch entries and deposits Great math, data entry, and computer skills required Previous experience with medical billing field is helpful Benefits: Medical, dental, and vision coverage Life and disability insurance 401(k) retirement plan Tuition reimbursement Flexible spending and transportation accounts Paid holidays, vacations, sick, and personal time Generous staff development benefit Excellent malpractice coverage Pet insurance Free parking And much more Pay Range: Starting at $18/hr up to $27/hr based on experience EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: Administration All Locations: 300 Ocean Avenue - Revere Position Summary: The Associate Chief Medical Officer reports to the CMO and assists the CMO with the responsibility for ensuring the quality and effectiveness of clinical care throughout the health center. Working closely with the CMO, the Associate CMO helps to coordinate and oversee the medical affairs of the health center consistent with the strategic and business plans. The Associate CMO will have direct reports within the clinical leader team. Key Responsibilities include - Assist the CMO with development and implementation of strategic priorities related to clinical practice redesign, growth, operational integrity, and financial strength Assist the CMO with the development and implementation of programs that improve clinical quality and patient safety. Lead, mentor, and supervise leader of the clinical leader team. Mission-Vision Meet the needs of our population Make NeighborHealth the provider of choice Strategic Planning and Leadership Collaborate with CMO to translate the vision to a plan Promote a collaborative approach to supporting our mission and vision Set a tone of respect, trust, integrity Set high expectations Maintain a working knowledge of health care reform and its impact on clinical services Prepare for future payment models and the clinical models that will set NeighborHealth up for success Educate provider staff on future models of care and reimbursement Mentor Medical Directors, providers and staff Oversee program development in all clinical areas Quality of Care - Performance Improvement - Operational Effectiveness Co-lead clinical transformation to adapt to changing models of reimbursement Quality and Safety of Care Internal Participate in multiple committees (Medication Safety Committee, Performance Improvement Committee, etc) Root Cause reviews Leadership of the Interdisciplinary Treatment Review team Investigation of serious patient complaints Review of all policies that are presented to the Medical Standards Committee Oversight of Comprehensive Vaccine Management Plan External Collaborate with BMC administrators and clinical leadership to improve systems of care clinical communication access Coordinate with BMC Quality and Patient Safety Coordinate with BMC Patient Advocates Liaison Internal Clinical Leaders/Clinical Administrative Directors Medical Staff Explore concerns expressed through the Chair Quarterly Medical Staff Meetings Innovation to reduce the provider burden Bridge between clinical and non-clinical departments Regulatory and Legal Board of Registration in Medicine: Handle physician complaint letters Educating physicians about CME and other BORM requirements Contracts - Work with contract owners on negotiations and review DPH Assure compliance ED waivers and SEF requirements and waivers Monitor for Serious Reportable Events Oversee mandated reporting to the state HIPAA Review privacy breaches and patient privacy concerns, determine appropriate course of action HRSA Play major role in updating: Scope Needs Assessment Assure compliance with the 19 program requirements The Joint Commission Prepare for and represent the health center during Lab and health center surveys Medicare Represent health center Administration during Pace surveys OSHA and CDC Oversee Employee Health functions including Blood-borne pathogen follow-up requirements Communicable disease exposure: investigation and reporting for employees and patients Fit testing requirements Pre-Employment Screening requirements Vaccination compliance Oversee Infection Control functions such as High-Level Disinfection Other Compliance Influenza: Widespread vaccination campaign for staff, patients, and public Risk management/Patient litigation: review cases, coach providers, collaborate with attorneys Clinical and Administrative Requirements Primary Care Clinical Hours 12 Primary Care Follow Up 3 Associate CMO Admin Hours 25 Maintain active primary care panel Provider Staff Support provider morale through communication and transparency Recruit new providers, setting the tone and defining the mission Supervise and coach Medical Directors: Oversee the productivity and efficiency of providers Identify and address significant areas of need Oversee the application of staff-development policies Promote equity for provider compensation across the institution Work with Medical Directors on physician performance: Assess problematic physicians Negotiate resignation of physicians Improve % of charts closed on time Maximize performance for Meaningful Use Fiscal Viability •Maintain a working knowledge of the NeighborHealth financial position and future prospects •Collaborate in grant applications •Look for efficiencies to minimize waste Research - Review and approve projects Clinical Relevance Financial impact Methodology: design, tools, literacy level, cultural appropriateness Operational impact Miscellaneous Maintain excellent punctuality and attendance. Promote a sense of “teamwork” through demonstration of self-direction and self-motivation. Solve problems independently or know when to seek consultation. Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model. Adheres to all NeighborHealth and departmental policies and procedures. Participate in required departmental activities and meetings. Perform other related duties. EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: Referrals All Locations: 300 Ocean Avenue - Revere Position Summary: As an integral part of our patient service team, the Appointment and Referrals Coordinator will be primarily responsible for gathering information concerning patient's medical needs in order to schedule appointments and securing verification from insurance companies for referral approvals. Will also the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion. HS Diploma/GED and at least 2 years of experience within a healthcare setting with knowledge of EMR systems required. Must have the ability to understand and interpret various managed care insurance benefits and guidelines. Schedule: Monday-Friday, 8:00AM-5:00PM DUTIES AND RESPONSIBILITIES: Maximize reimbursement to the health center from various managed care payors by scheduling specialty appointments appropriately, and communicating the outcome to the patients and/or the specialist's office; Establish and maintain professional collaborative relationships with internal and external customers Educate/communicate with patients about their insurance so that they schedule specialty appointments within their insurance network and/or understand the financial consequences of seeing providers out of network; Provide patients with the highest quality of customer service in accordance with NeighborHealth's mission and vision; Review and address Epic in-basket messages in a timely manner, taking action within 24-48 hours of receipt. With great attention to detail, schedule all external specialty visits for your assigned Referral workqueue per department guidelines; cover other workqueues as needed. Exhaust all avenues to achieve the goal on securing the appointment within the requested timeframe. Follow up with primary care provider if unable to schedule as order specifies to explore alternatives. Ability to understand and interpret medical terminology in the orders for the purpose of making a relationship between the diagnosis and what accompanying documentation is required, such as recent lab results or other diagnostic test results. Process 65 referrals or more a day for BMC work queues Process 40 or more referrals a day for non BMC referrals EDUCATION: High School diploma and related college degree and/or equivalent work experience. EXPERIENCE: Experience in a health care setting - at least one year Ability to understand and interpret various managed care insurance benefits and guidelines. Knowledge of, and experience with medical terminology extremely helpful Working knowledge of the health center's computer systems for registration, billing, appointment scheduling, and managed care options, and the various managed care plan electronic/on-line authorization technology (NHP NET, NEHENLite, WebMD, Tufts, etc.) SKILLS/ABILITIES: Excellent customer service and interpersonal skills. Fluency in English & Spanish preferred The ability to work independently in a fast paced environment. Ability to communicate with internal and external customers. Some medical terminology Exceptional organizational skills BENEFITS Medical, dental, and vision coverage. Life and disability insurance. 401(k) retirement plan. Tuition reimbursement. Flexible spending and transportation accounts. Paid holidays, vacations, sick, and personal time. Generous staff development benefit. Excellent malpractice coverage. Pet insurance. And much more. NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas. EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients. Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: Specialties All Locations: Winthrop Position Summary: Dermatologist to provide comprehensive outpatient dermatology including skin biopsies and referrals for further treatment as needed Department Position Summary: In accordance with the Physician's Delineation of Privileges and under the direction of the Medical Director, the Physician will perform the following functions. Duties and Responsibilities: Assess, diagnose, and provide treatment recommendations for diseases and abnormalities affecting the skin, hair, and nails Prescribing medication and creating treatment plans, referring patients for surgery where necessary Monitoring patient progress and adjusting treatment plans as needed Assessing and updating patients' medical history, including keeping a record of patients' symptoms Informing and educating patients on available treatments and preventative skincare Referring patients to specialists in other fields as needed Keeping up to date with new medical procedures, topics, and scientific studies by attending seminars, conferences, and training programs Adhering to infection-control policies and protocols to protect patients and employees Collaborating with patients' primary care team for provision of comprehensive healthcare Skills: Excellent attention to detail during consultations with patients and reviewing medical records Effective interpersonal skills with the medical team and patients Manual dexterity to examine the skin, apply treatments, and perform minor minimally invasive procedures with use of local anesthetic Strong clinical diagnostic skills Competence in performing minor surgical and cosmetic procedures as requested by patients and when clinically appropriate Commitment to a high standard of care through the promotion and maintenance of skin health Capable of multitasking and working diligently in a fast-paced work environment Effective use of electronic medical record (EMR) to document encounters Practice Based Learning and Improvement: Monitors quality of own practice and participates in continuous quality improvement. Applies/conducts research studies pertinent to area of practice to improve outcomes. Uses evaluative information including peer review to improve care and practice. Interpersonal and Communication Skills: Provides guidance and counseling regarding management of health/illness condition. Communicates the patient's health status in a culturally, linguistically, and age-appropriate manner. Maintains confidentiality while communicating data and results in a manner that preserves dignity and privacy of patient. Provides a complete and legal record of care. Communicates clearly and respectfully with department staff and other internal and external stake holders. Professionalism: Collaborates with other health care professionals. Demonstrates knowledge of relevant legal regulations for physician practice. Uses sound judgement in assessing conflicting priorities and needs. Advocates for patients to ensure health needs are met. Accepts personal responsibility for professional development and the maintenance of professional competence and credentials. Reviews prescriptions as supervising physician as per state law and department policy. Assumes accountability for practice. Acts ethically to meet the needs of patients. Reports medication errors and unusual and unforeseen clinical outcomes in a timely fashion to appropriate clinical leadership. Systems Based Practice: Considers access cost, efficacy and quality when making care decisions. Participates as a member of an interdisciplinary team. Maintains current knowledge of the organization and of the relevant health center departments. Essential Duties and Responsibilities: Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation. Provides leadership to other support staff on the practice team. Works cooperatively and respectfully with others at all levels of the organization. Displays outstanding customer service skills when interacting with others at all levels of the organization. EDUCATION: Successful completion of medical degree as MD or DO. QUALIFICATIONS: Active Massachusetts medical license without restrictions. Board certified or board eligible in dermatology. Valid BLS certification. Experience working full-time as a dermatologist a plus Physical Environment: Working with all age groups. Frequent sitting, occasional standing & walking, pushing of wheelchairs, and lifting of 40lbs. Lifting includes moving patients from a stretcher to a bed. Job entails exposure to blood.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY: The Phlebotomist is responsible for blood collections; obtaining urine and other non-blood specimens; processing specimens; maintaining lab log book; maintaining lab supplies; and distributing lab related documents. • To deliver optimal patient services. • Performs a variety of duties related to laboratory and health center needs. • Participates in the overall optimal functioning of the health center. PRINCIPAL DUTIES AND RESPONSIBILITIES: PROFESSIONAL BEHAVIOR: • Maintains optimal attitude to achieve favorable responses. • Is reliable and dependable as demonstrated by excellent attendance, punctuality, • Thorough follow-through of work tasks. • Maintains patient and coworker's confidentiality (HIPAA) at all times. • Maintains discretion of conversation in work areas. • Maintains compliance with all facility Policies and Procedures • Is pleasant, courteous, and considerate of patients and co-workers in all departments (in person and on the phone) • Maintains appropriate chain of command. • Performs duties related to accurate and safe collection, handling, and processing of specimens (per reference labs requirements). • Performs duties related to the continuous operation of the health center. TASKS: • Accomplishes accurate and timely completion of tasks and procedures. • Obtains specimens from patients. Instructs patients on procedure for specialty testing. • Properly labels specimens and completes necessary forms. • Positive ID of all patient by asking patient to state their full name and DOB • Bag specimens safely and appropriately for transfer to reference lab. • Maintains log book for tests ordered and results received. • Assures that lab results are received in the patient's chart within three (5) business days, (except for special testing which may take longer) • Follows up on any missing reports or results. • Uses and maintains laboratory equipment appropriately. • Acts as liaison for internal and external lab issues. • Responds to phone calls related to the lab except for anyone requests for results (refer to nursing department). • Documents accurately in-patient record as necessary. • Maintain neatness and cleanliness in lab area. • Interprets as needed. • Preceptor for students. • Ability to adjust to changes QUALITY ASSURANCE/IMPROVEMENT: • Quality Assurance Monitoring - participates in the betterment of the health center through studies and reviews as necessary. • Goal Setting - Assess personal, team, and organizational goals. TEAMWORK ORIENTATION: • Maintains teamwork approach. • Flexibility - continuously participates in the modification of schedule, duties, and procedural functions. • Contribution - consistent effort to further goals by modifying and/or improving individual procedures and tasks. • Conflict Management - • Able to implement problem solving techniques. • Identifies tasks and operational problems. Generates and implements solutions in conjunction with co-workers and management. • Handling conflict with staff and patients appropriately. • Assist in Student/Volunteer Training. • Trains and shares knowledge with new staff • Always be respectful of the Leads and Seniors in the department • Float between sites WORKING CONDITIONS: Works in a busy community health center in a downtown business district. Long hours are sometimes required. Covering other facility locations is required. PHYSICAL REQUIREMENTS: Physical demands requiring lifting small pieces of equipment, boxes, and/or patients not to exceed 40 pounds. Mostly standing and walking required. Visual acuity sufficient for frequently reading. Hearing acuity sufficient for holding conversation with or without audio devices. Qualifications QUALIFICATIONS: • Graduate of a phlebotomy training program. • State or National certification in phlebotomy required. • Bilingual preferred. MINIMAL KNOWLEDGE BASE: • Has good understanding of phlebotomy skills. • Understands common laboratory tests/ procedures • OSHA guidelines. • Infection control standards. • Maintains current information related to laboratory issues. • Independently seeks answers and/or information when presented with doubt or uncertainties. • Moderate computer skills.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as Licensure, relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY The Outpatient Behavioral Health Clinician is a full-time member of a diverse, interdisciplinary treatment team within a multicultural community health center. This role is responsible for coordinating and delivering cost-effective, patient-centered mental health services to individuals, families, and groups, with the goal of promoting optimal emotional and psychological well-being. PRINCIPAL DUTIES AND RESPONSIBILITIES Respond to patient referrals by conducting comprehensive bio-psychosocial assessments and developing individualized treatment plans. Communicate plans verbally and in writing with patients and document them in the electronic health record (EHR). Maintain a target of 28 billable hours per week, including individual, family, and group therapy sessions, as well as case consultations. Deliver evidence-based interventions tailored to the cultural and individual needs of patients and their families. Provide psychoeducation on topics such as developmental stages, the emotional impact of chronic illness, and trauma. Support patients in expressing emotions, exploring life challenges, and developing insight into their relationships and behaviors. Guide patients in building coping strategies and problem-solving skills to manage life stressors and mental health conditions. Maintain accurate and timely documentation of all treatment activities and clinical notes. Provide individual and group counseling to address issues such as substance use, life transitions, and emotional regulation. Act as a patient advocate, coordinating services and responding to crises as needed. Refer patients and families to appropriate community resources and specialists. Stay current with developments in the field through continuing education, professional literature, and collaboration with other agencies. Participate actively in interdisciplinary care team meetings to ensure coordinated, holistic care. Uphold patient confidentiality and professional standards at all times. Demonstrate professionalism, courtesy, and respect in all interactions with patients and colleagues. Complete additional projects or duties assigned by the supervisor. Qualifications QUALIFICATIONS Master's degree in Clinical Social Work, Mental Health Counseling, Psychology, or related field. Independent clinical licensure preferred (e.g., LICSW, LMHC). A minimum of 2 years of post-graduate clinical experience preferred. Strong organizational and time management skills. Demonstrated empathy and commitment to working with underserved populations, including youth and families. Bilingual or multilingual candidates (Cape Verdean Creole, Portuguese, Haitian Creole, French, Spanish) strongly preferred. Valid Massachusetts driver's license and access to a vehicle for community-based work. REQUIRED KNOWLEDGE AND SKILLS Knowledge of patient advocacy and local community service agencies. Ability to conduct assessments and develop treatment plans with appropriate goals and interventions. Basic computer proficiency, including the use of EHR systems. WORKING CONDITIONS A fast-paced community health center located in a downtown business district. Occasional extended hours may be required. PHYSICAL REQUIREMENTS Ability to lift small equipment or boxes (up to 20 lbs.) Primarily sedentary work with some walking between offices. Visual and auditory acuity sufficient for reading and conversation.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. Why choose BNHC for a Registered nurse (RN) position: Tuition and career growth support Pay up $5000 sign on bonus Eligibility for State and Federal Loan forgiveness Competitive PTO POSITION SUMMARY: Infectious Disease RN Manger is responsible for working directly with the Infectious Disease team. This Manager serves to deliver comprehensive care to patients living with HIV, Hep C, TB, and other infectious diseases. The Infectious Disease RN Manger along with Infectious Disease provider, lead the clinical team in the standard of HIV care. The RN is responsible for personnel management including hiring, supervision, evaluations, and terminating. Provides Supervision of STI Staff and HIV Medical Case Managers and day-to-day operations. Monitor caseloads & charts; rates of completion of Individual Service Plans, and all other aspects of Medical Care Coordination activities conducted by the team. The Manager also completes DPH reports monthly and annually and maintains the State and Federal CAREWare database. Reports on grants, organizing team and patient meetings, handles coordination of procedures, delivery of specimens, assists the providers, works with the ID nurses collaborating care for our high-risk patients; handles triages; phone calls; orders medication; gives direction to the MAs, and Medical Case Managers. Performs skilled nursing assessments when needed. This individual oversees the STI walk in clinic and HIV team workflows and collaborates and assists with the Infectious disease cases in the Pediatric, OB/GYN and HRC departments. This individual is also responsible for below: Maintains a professional environment in a multi provider, multidiscipline organization. Maintains a patient centered environment including but not limited to: Provision of care and advocate for patients of all ages and their families based on prudent nursing judgement and acceptable standards of practice. Efficient patient flow, assisting providers and other staff. Perform tasks and procedures within the scope of a registered nurse (R.N.) and legal guidelines of the Nurse Practice Act. Demonstrate competency in these tasks. Adheres to Board of Registration regulations. Perform nursing tasks in all clinical areas. REPORTS TO: Chief Operating Officer PRINCIPAL DUTIES AND RESPONSIBILITIES: Administrative and fiscal oversight of HIV and STI Clinic, Medical Case Management Services and Outreach activities. Personnel management including hiring, performance evaluations, disciplining, and other activities Assist in the identification of funding sources, preparation of grant applications. Grants management ensure that all grant fiscal, administrative, data collection, and reporting requirements are met. Maintain program expenditures within budget parameters. In collaboration with COO, Director of Nursing and Director of Substance Use Services, develops annual plan for community involvement and outreach Create and strengthen relationships with community partners, interfaith organizations, and government and state agencies. Maintain program expenditures within budget parameters. Work within a management structure to collaborate with other Supervisors and Program Managers. Other duties as assigned. PROFESSIONAL BEHAVIOR: Demonstrates characteristics of accountability and responsibility. Is reliable and dependable as demonstrated by excellent attendance, punctuality, and thorough follow through of work tasks. Maintains patient confidentiality at all times. Maintains discretion of conversation in work areas. Is pleasant, courteous, and considerate of patients and co-workers. Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently. Maintains appropriate chain of command. Attending meetings. Qualifications QUALIFICATIONS: Bachelor of Science Degree in Nursing or related field preferred Current state licensure to practice in Massachusetts. Cardio-pulmonary resuscitation (C.P.R.) certified. Maintains licensure and certifications. Minimum of five years nursing experience Knowledge of Infectious Diseases and standards of care Bilingual preferred. MINIMAL KNOWLEDGE BASE: Demonstrates knowledge of: Nursing principles include disease processes, certain examinations, observations, laboratory studies and appropriately apply these principles to patient care. Nurse Practice Act/Code of Ethics. Nursing Process. Managed Care. OSHA Guidelines. Infection control guidelines. Emergency Procedures. Moderate Computer skills. DPH Reporting requirements and software. Monthly reporting to funders on progress toward Work Plan goals. WORKING CONDITIONS: Works in a busy community health center in a downtown business district. Long hours are sometimes required. PHYSICAL REQUIREMENTS: Physical demands requiring lifting of small pieces of equipment, boxes, and /or patients not to exceed forty (40) pounds. Mostly standing and walking are required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversation with or without audio devices.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY: The Homeless Services Nurse Practitioner (HSNP) provides compassionate, patient-centered, trauma-informed primary and urgent medical care to patients visiting the shelter-based clinic at Father Bill's and Mainspring's Smith Family Housing Resource Center. Many of the patients experience complex medical, behavioral, substance use, and social needs, including housing and food insecurity. The Nurse Practitioner provides care in accordance with professional standards and established Brockton Neighborhood Health Center policies and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: · Conducts comprehensive primary care services, including well examinations, health care maintenance and episodic urgent sick visits, to patients who present to the clinic located at Father Bill's and Mainspring. This includes in-person and telehealth appointments as needed by patients. · Provides assessment, education, and management for comprehensive well health promotion, illness prevention, anticipatory guidance, and screening tests · Addresses the behavioral health, substance use and social needs of patients in collaboration with BNHC specialty teams, including the BNHC mobile addiction services unit, and community partners in the greater Brockton area. Incorporates trauma-informed care and harm reduction principles into everyday practice. · Designs a plan of care based on assessment of physical, psychological, emotional, and social needs and in collaboration with the patient and, if appropriate, community partners. · Incorporates case management activities into practice and collaborates with multidisciplinary health care team to provide continuity of care of patients. · Initiates follow-up and specialty referrals for those patients needing further work-up or monitoring of a current situation. Initiates and arranges in-house referrals for medical and non-medical conditions that affect the patient's health. · Assesses and evaluates the learning needs of the patient and any barriers to education. Educates patients so that they develop an understanding of the importance of regular well visits for good health maintenance. · Familiarity and comfort with the concept of harm reduction by providing guidance to patients on topics including safer injection practices, overdose prevention, and preventing HIV/HCV transmission. · Maintains practice that is culturally, linguistically sensitive, using interpreters, and other assistance as appropriate. Works towards creating a practice that is anti-racist and prioritizes health equity. · Collaboratively works with other caregivers regarding patient education and rehabilitation including promotion of mental and physical health. · Maintains collaborative relationship with other providers, administration, and other clinical staff. Furnishes professional guidance and assistance to colleagues and other staff. Utilizes skills and expertise of other disciplines to ensure comprehensive care for all patients. · Collaborates in the development and revision of departmental policies, procedures, and protocols. · Maintains a working relationship and open communication with the Program Manager and Director of Substance Use Services regarding clinic operations and components, and areas of improvement and enhancement of services ADMINISTRATIVE RESPONSIBILITIES: · Leading assigned team meetings and huddles · Assessing collective patient and team needs and developing workflows and protocols that help meet those needs · Teaching and training of health center providers and staff on clinical care of people experiencing homelessness and abolishing stigma related to homelessness, mental health, and substance use in the healthcare setting · Participating in research opportunities · Contributing to grant writing and management · Development of enhanced clinical care of patients experiencing homelessness starting with infectious disease, STI, and HIV services and expanding to other clinical areas of opportunity QUALITY STANDARDS: · Attend at least 2/3 of provider and staff meetings. · Active participation in 1 Performance Improvement team or 1 community outreach project per year. Active participation means minimum meeting attendance of 6 meetings each year and making concrete, constructive contribution to the team or community group. Alternatively, provider may do an independent quality improvement project, approved by the CMO and CEO in advance. · Encounters correctly completed and submitted electronically by next business day. All medical record documentation is complete by next business day. All health center documentation is electronic. · At least 90% compliance with electronic problem list, medication list, prescribing and pain assessment standards based on chart review or electronic reports. · Compliance with UDS and ACO quality metrics. · Cooperates with efforts of the Patient Care Committee to monitor and improve the quality of patient care provided. · Compliance with regulatory guidance. · In collaboration with the Homeless Services LPN/MA/Phlebotomist, maintain clinic logs and documentation including: o Refrigerator temperature logs for lab area and medication room o Equipment cleaning logs o Code cart and code bag checks in collaboration with the NP o Oxygen log o AED log COMMUNICATIONS: · Demonstrates sensitivity and responds appropriately to verbal and non-verbal communications of patients, families, co-workers, and the Father Bill's and Mainspring team. · Maintains patient's right to privacy, assuring dignity in the provision of care and is discreet in all communications, written and oral, about the patient's care. PROBLEM RESOLUTION: · Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical. · Possesses the ability to act independently and is willing to make decisions utilizing good judgment. · Has the ability to visualize and anticipate new problems and to be part of the problem-solving process. INTERPERSERONAL SKILLS: · Utilizes tact, courtesy, patience, and discretion in dealing with others. · Possesses the ability to maintain a stable presence under stress due to pressure of the work environment. · Ability to work with staff from diverse social and economic backgrounds with respect, understanding, and teamwork -- including and especially staff from non-clinical disciplines · Maintains an understanding of the transient and chaotic nature of the lives of patients experiencing homelessness, mental health disorders, and substance use disorder and adjusts approach to offering medical care according to this understanding. MINIMUM SKILL AND KNOWLEDGE REQUIREMENTS: · Current Massachusetts independent licensure for RN in expanded role. Certification eligible as Primary Care Practitioner. Federal and State licensure for prescriptive writing privileges. · Ability to develop and work with a multi-disciplinary team, including providers, social workers and case managers. · High comfort level with prescribing buprenorphine and other medications for addiction treatment · Fluency in Spanish, Portuguese, French, or Haitian Creole is highly desirable. Previous experience in ambulatory care and/or public health preferred. · Ability to suture, perform incision and drainage, give immunizations and start intravenous lines beneficial. Ability to administer nasal naloxone necessary. · Ambulatory care experience in an urban environment serving diverse, low-income populations experiencing complex medical and psychosocial challenges · Understanding of how systemic racism, white supremacy, and other forms of bias affect patient engagement, retention, and health outcomes · Experience working in multi-disciplinary team-based care and one or more of the following: trauma-informed care, health care for the homeless, harm reduction, or chronic care management models · High attention to detail and ability to meet deadlines · Ability to manage multiple, complex tasks concurrently · Ability to work in a fast-paced, demanding environment · Excellent interpersonal communication and customer service skills · Commitment to reducing health disparities and actively contributing to our goal to become an anti-racist organization Qualifications WORKING CONDITIONS: We are dedicated to eliminating health disparities and becoming an anti-racist organization by prioritizing racial justice and equity in healthcare. We are striving to promote an inclusive work environment that is aware of and responsive to bias and privilege. We aim to build trust among staff from different backgrounds, provide opportunities for professional development and advancement, and actively recruit and retain a diverse work force at all levels. · Works in a busy community health center site within a homeless shelter. · Occasional long hours may be required. · Potential exposure to patient blood and body fluids. PHYSICAL REQUIREMENTS: Physical demands requiring lifting of small pieces of equipment, boxes, and/or patients not to exceed 50 pounds. Mostly standing and walking required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversation with or without audio devices. TRAVEL, WORK HOURS: Occasional statewide or national travel possible for CME/conferences. Includes evening and weekend hours. In order to prevent a direct threat to the safety and health of our patients and staff, effective August 1, 2021, new hires are required to have had at least the first dose of a COVID vaccine prior to their start, with the exception of those who have documented medical or religious exemptions. New hires who are not yet vaccinated can arrange to have the vaccine on site. At Brockton Neighborhood Health Center, we are dedicated to providing high quality health care that is delivered by Committed, Competent, Compassionate staff who respects the dignity, privacy, and equality of each patient and colleagues. Our team believes that Teamwork, Diversity, Respect, Customer service and Collaboration are essential for everyone to be successful in their role.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY: Works with patients in the Office-Based Addiction Treatment program (Harm Reduction Clinic) and as needed, in BNHC's shelter-based clinic at Father Bill's Manley St. shelter and other programs in BNHC's Substance Use Services Department Maintains a professional environment in a multi-provider, multidisciplinary organization. Maintains a patient-centered environment, including but not limited to: Provision of care and advocacy for patients of all ages and their families based on prudent nursing judgement and acceptable standards of practice. Efficient patient flow, assisting nurses, providers, and other staff. Performs tasks and procedures within the scope of a medical assistant (M.A.). QUALIFICATIONS: Graduate of a medical assistant program. Cardio-pulmonary resuscitation (C.P.R.) certified. Bilingual preferred MINIMAL KNOWLEDGE BASE: Demonstrates knowledge of: Medical terminology. Substance use and harm reduction concepts Customer service and friendly atmosphere Commonly encountered medications Commonly encountered tests and procedures. Basic Clinical Procedures. OSHA Guidelines. First Aid. Moderate computer skills. PROFESSIONAL BEHAVIOR: Demonstrates characteristics of accountability and responsibility as evidenced by completion of daily tasks, adherence to , and compliance with policies and procedures. Maintains patient confidentiality at all times as evidenced by discussing patient care only with staff who need the patient information. Maintains HIPAA and 42 CFR Part 2 confidentiality t all times. Maintains discretion of conversation in work areas. Maintains a professional mannerism. Is pleasant, courteous, and considerate of patients and co-workers. Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently. Demonstrates initiative by accomplishing tasks with minimal prompting. Is dependable and reliable as evidenced by attendance of work schedule, trustworthy, and performance of with minimal correction of assigned tasks. Maintains appropriate chain of command. Attends meetings. TASKS - including but not limited to: Patient preparation for visit. Appropriately prepare patient for either intake appointment or follow up visit with nurse. Vital Signs: blood pressure, temperature, pulse (all points), and pulse. Obtain interpretation when needed. Chart documentation in EHR. Documentation vitals and POCT results for UDS and pregnancy test results. Communicate efficiently and effectively though EHR, E-mail or in person regarding patient needs in a timely manner Check MassPAT prescription drug monitorigas needed and communicate results to nurse. Contact pharmacy as needed to troubleshoot patient request. Document other pertinent information as needed. Complete LMS courses in a timely manner Patient tests/treatments. Oxygen saturation Laboratory Tests CLIA Waived Tests (UDS, Urinalysis and Pregnancy Test. Blood draw as needed (after being certified and trained) POSITION CHAIN OF COMMAND: Reports to Harm Reduction Clinic Nursing Manager. Is under the Direction of the Director of Nursing PRINCIPAL DUTIES AND RESPONSIBILITIES: PROFESSIONAL BEHAVIOR: Demonstrates characteristics of accountability and responsibility as evidenced by completion of daily tasks, adherence to , and compliance with policies and procedures. Maintains patient confidentiality at all times as evidenced by discussing patient care only with staff who need the patient information. Maintains HIPAA and 42 CFR Part 2 at all times. Maintains discretion of conversation in work areas. Maintains a professional mannerism. Is pleasant, courteous, and considerate of patients and co-workers. Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently. Demonstrates initiative by accomplishing tasks with minimal prompting. Is dependable and reliable as evidenced by attendance of work schedule, trustworthy, and performance of job description with minimal correction of assigned tasks. Maintains appropriate chain of command. Attends meetings, including Nursing Department, HRC, and others as needed. TASKS - including but not limited to: Patient preparation for visit. Appropriately prepare patient for applicable visit type, including nursing visit, complete physical, sick visit, follow-up visit; or a gynecological exam. Vital Signs: blood pressure, temperature, pulse (all points), orthostatic blood pressure and pulse. Obtain interpretation when needed. Chart documentation in EHR. Documentation of progress note including reason for visit, review of medication, allergies, smoking status, and pain status. Completes information on physical form of tasks done/reviewed by the Medical Assistant. Documents other pertinent information as needed. Measurements: Height, Weight, and (other measurements as needed). Documentation of reason for visit, medication review, allergy review. Assist with office-based addiction treatment enrollment, quarterly assessment, and discharge paperwork. Patient tests/treatments. Audio acuity testing. Ear irrigation. Electrocardiogram (EKG). Visual acuity testing. Peak flow meter. Oxygen saturation. Assists with Nebulizer treatment. Oxygen administration. Laboratory Tests CLIA Waived Tests Pap Smear Handling Venipuncture - collect and process specimens. Maintains specimen refrigerator: temperature, cleaning, defrosting. Patient Procedures - Assists with: Wound care. Assisting providers. Maintaining sterile field and sterile technique. Ace wraps/splints/slings/braces. Colposcopy. Biopsies. As part of the patient care team under the Patient centered Medical Home Structure: Review of patient care at each visit. Review and update preventative care measures such as Diabetic Preventative Measures, Pap Tests, Mammograms, Complete Physicals, Colonoscopies, and any other age appropriate preventative testing. Participate in Patient Self-Management Goals. Assess patients for depression using the appropriate screening tool. Assist nurses with patient hospital discharge issues, as needed. Appropriately document all of the above in the Electronic Medical Record (EMR). Pre planning preparation for each daily session and daily huddle. Other Patient Services. Patient education. Prescription refill. Related phone calls. Referrals. Appointments. Documentation. Interprets as needed. Serves as chaperone as needed. Care of Environment. Proper handling, cleaning, and storage of all equipment. Maintains exam rooms and utility rooms in proper working condition. Assures proper functioning of equipment, adequate medical supplies, and adequate paperwork. Care of equipment- proper handling, cleaning and storage of all equipment, sterilization of equipment as instructed. Other tasks as needed. QUALITY ASSURANCE/IMPROVEMENT: Quality assurance monitoring - participates in the betterment of the health center through studies and reviews as necessary. Goal setting - assess personal, team, and organization goals. Participates in devising, reviewing, and revising policies, procedures and protocols. TEAMWORK ORIENTATION: Maintains and encourages teamwork approach. Practices nonjudgment and brings a welcoming demeanor with all patients, including those experiencing homelessness or struggling with substance use Flexibility - maintains flexibility in employee time schedule, duties, and procedural functions. Primary assignment is with the Harm Reduction Clinic, however must be willing to cover shelter-based clinic and other appropriate clinical areas as needed. Maintains consistent effort to further goals by modifying and/or improving individual procedures and tasks. Conflict Management - Demonstrates and implements effective problem solving. Identifies task and operational problems. Generates solutions, discuss solutions with charge nurse or nurse manager and implements as directed by charge nurse or nurse manager. Manages conflict with staff appropriately. Maintains and encourages good communication skills. Participates in orientation and training of new staff and/or students. Qualifications WORKING CONDITIONS: Works in a busy community health center in a downtown business district. Long hours are sometimes required. PHYSICAL REQUIREMENTS: Physical demands requiring lifting of small pieces of equipment, boxes, and /or patients not to exceed forty (40) pounds. Mostly standing and walking required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversation with or without audio devices.

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting. POSITION SUMMARY: The Triage Registered Nurse (RN) plays a key role in supporting providers and delivering direct patient care within a patient-centered, team-based environment. This position ensures safe, efficient, and compassionate service for patients and their families. In this role, the RN performs a wide range of clinical duties, as well as manages switchboard responsibilities and responds promptly to incoming calls from patients seeking guidance for questions or health concerns. The nurse must multitask effectively while assessing patient needs, offering evidence-based nursing advice, determining the need for Emergency Department referral, scheduling appointments, and documenting all interactions accurately within the electronic health record. Relevant information is forwarded to providers as necessary to support continuity and quality of care. Additional responsibilities include telephone and face-to-face assessments, hospital follow-up coordination, overnight triage follow-ups, processing medication refills and prior authorizations, completing nursing tasks and procedures, responding to codes, and providing coverage in clinical areas when staffing shortages occur. This role requires strong clinical judgment, excellent communication skills, and a commitment to delivering patient-centered care. All clinical tasks and procedures are performed within the RN scope of practice as defined by the Nurse Practice Act and in full compliance with Board of Registration regulations. The RN is expected to consistently demonstrate competency in all required skills. MINIMAL KNOWLEDGE BASE: Demonstrates knowledge of: Nursing principles include disease process, certain examinations, observations, laboratory studies and appropriately apply these principles to patient care. Nurse Practice Act/Code of Ethics. Nursing Process. Managed Care. OSHA Guidelines. Infection control guidelines. Emergency Procedures. Moderate Computer skills. Other tasks as needed REPORTS TO: Charge Nurse, Clinical Supervisor and Director of Nursing. PRINCIPAL DUTIES AND RESPONSIBILITIES: Professional Behavior: Demonstrates characteristics of accountability and responsibility. Is reliable and dependable as demonstrated by excellent attendance, punctuality, and thorough follow through of work tasks. Maintains patient confidentiality at all times. Maintains discretion of conversation in work areas. Is pleasant, courteous, and considerate of patients and co-workers. Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently. Maintains appropriate chain of command. Attends meetings. Tasks - including but not limited to: Patient preparation for visit. Appropriately prepare patient for either a complete physical, sick visit, follow up visit; or a gynecological exam. Vital Signs: blood pressure, temperature, pulse (all points), orthostatic blood pressure and pulse. Obtain interpretation when needed. Chart documentation. Measurements: Height, Weight, and (other measurements as needed). Documentation of reason for visit, medication review, allergy review. Documentation of medication review. Patient tests/treatments. Audio acuity testing. Ear irrigation. Electrocardiogram (EKG). Visual acuity testing. Injections - Intramuscular (I.M.); subcutaneous (S.C), Intradermal (I.D.); Z-track. Intravenous (I.V.) therapy. Medication administration. Dose calculations. Peak flow meter. Oxygen saturation. Nebulizer treatment. Oxygen administration. Laboratory Tests CLIA Waived Tests Pap Smear handling Patient Procedures. Physical and emotional assessment. Wound care. Assisting providers. Maintaining sterile field and sterile technique. Burn care. Diabetic care. Ace wraps/splints/slings/braces. Colposcopy. Biopsies. Suture removal. Staple removal Other Patient Services. Patient education. Prescription refill. Telephone Triage. Walk-in Triage. Other related phone calls. Referrals. Appointments. Nurse visits. Documentation. Hospital discharge follow-up. May be designated “Charge nurse” in the absence of the full-time charge nurse Care of Equipment. Proper handling, cleaning, and storage of all equipment. Cold sterilization. The Registered Nurse is part of the patient care team as defined by Patient Centered Medical Home structure Participation includes but is not limited to: Overseeing completion of patient centered work by nursing staff assigned to their floor Delegating follow-up of patient hospital discharges to other nursing staff in the absence of the assigned nurse. Assists with hospital discharges as needed in order to maintain compliance with following-up on hospital discharges within forty-eight (48) business hours. Monitor reports for completion of care Other tasks as assigned. Participates in huddles, for daily pre visit planning QUALITY ASSURANCE/IMPROVEMENT: Quality assurance monitoring - participates in the betterment of the health center through studies and reviews as necessary. Goal setting - assess personal, team, and organization goals. Participates in devising, reviewing, and revising policies, procedures and protocols. TEAMWORK ORIENTATION: Maintains and encourages teamwork approach. Flexibility - maintains flexibility in employee time schedule, duties, and procedural functions. Maintains consistent effort to further goals by modifying and/or improving individual procedures and tasks. Conflict Management - Demonstrates and implements effective problem solving. Identifies task and operational problems. Generates solutions, discuss solutions with charge nurse or Director of Nursing and implements as directed by charge nurse or Director of Nursing. Manages conflict with staff appropriately. Maintains and encourages good communication skills. Gives directions to L.P.N.s, Medical Assistants and ancillary staff as needed. Participates in orientation and training of new staff and/or students. Qualifications QUALIFICATIONS: Graduate of an accredited school of nursing. Current state licensure to practice in Massachusetts. Cardio-pulmonary resuscitation (C.P.R.) certified. Maintains licensure and certifications. Bilingual preferred WORKING CONDITIONS: Works in a busy community health center in a downtown business district. Long hours are sometimes required. PHYSICAL REQUIREMENTS: Physical demands requiring lifting of small pieces of equipment, boxes, and /or patients not to exceed forty (40) pounds. Mostly standing and walking required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversation with or without audio devices.