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Job Description Client Advocate Specialist - Hotlines The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children. Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children. When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed. Safety plan with callers with identified safety risks. Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment. Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space Assess callers' needs and provide appropriate information and referrals to address them. Interface with web-based case management system and other technologies to conduct and document work. Participate in agency sponsored and external trainings on victimization issues Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers. Conduct all aforementioned work with clients within a supportive, client-centered framework. Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work Undertake other tasks, as directed. Qualifications: Experience with and/or interest in consistent clinical supervision Experience working with crime victims preferred Bachelor's degree required, or relevant experience and training Required Skills: Ability to quickly establish rapport over the phone Experience conducting thorough assessments and demonstrated ability to do so telephonically Crisis intervention skills Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously) Demonstrated ability to stay calm in high-stress situations Demonstrated ability to help others creatively solve problems and address difficult challenges Demonstrated ability to react with flexibility and creativity to challenges on a daily basis Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment Clear and concise writing skills Ability to document work quickly within a digital case management system If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63- $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Summary: Domestic Violence Shelter programs offer a comprehensive range of services including counseling, advocacy, intervention, and support to meet the needs of victims and their families. Responsibilities: The Case Manager provides both practical advocacy services and support to domestic violence survivors and their children in a residential setting. Duties may include some or all of the following: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Conducting intakes and assessments with potential residents; Working with residents to formulate and maintain relevant, meaningful case plans; Developing and maintaining case records that document services provided to residents; Providing concrete case management and current, effective resources to residents; Advocating on behalf of residents with city agencies and other services providers; Meeting regularly with residents to ensure the family is on track with case plans; Participating in staff meetings, case conferences, and other meetings as needed; Facilitate / Co-facilitate support groups as needed; Building service partnerships with related community-based organizations; Assisting in the daily operations of the work site; and Other duties as assigned. This position has recurring access to vulnerable populations Qualifications: A Bachelor Degree in human service or a related field or equivalent experience and training Good oral and written communication and computer skills are necessary. Knowledge of and sensitivity to domestic violence, child abuse and neglect, and sexual abuse is required. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment . AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.36 - $24.50 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Details STAR Learning Center - New York, NY Full Time $47000.00 - $53594.00 Salary/year Description Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City's leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational. Program Description: Goddard Riverside Community Center (GRCC) is a leading Manhattan community-based agency with an annual operating budget of $30 million. Star Learning Center, a program of GRCC, is a year-round tutoring program for underserved students from across NYC. The program provides one-to-one academic support and educational advocacy to students in grades 2 through 12. Each student at Star is matched with a volunteer tutor. Tutors receive an orientation to the Center and their individual students and staff provide ongoing coaching and support. Star also connects students with other GRCC programs and outside resources to enable them to reach their full potential. Position Summary: Star Learning Center seeks a committed, compassionate, and highly organized individual to join a close-knit and diverse community of staff, students, volunteer tutors and parents. The candidate should enjoy working closely with others and also work well independently. We are looking for a team member invested in having an impact on the lives of young people, committed to learning, and inspired to be a part of ending educational inequities. Schedule: Monday-Friday (Mon 11am-7pm, Tue & Wed 10:30am-6:30pm, Thurs & Fri 10am-6pm) Salary Range: $47,000 to $53,594 Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account. Roles, Responsibilities, and Essential Duties Role, Responsibilities, and Essential Duties Education Duties will include: Support student-tutor pairs during tutoring hours by providing materials to tutors, showing tutors how to locate and track students' class work, homework and online assignments, and assisting tutors with content support as needed Schedule student testing appointments, administer post-tests to current students (using the Woodcock-Johnson IV Tests of Achievement) to measure progress, and write testing reports for tutor use Organize and maintain Star's library, including researching new book titles and tutoring materials, sorting donations, and working closely with library clerk and Educational Specialist Assist Director in administering the HS Regents Prep program and in tracking HS student progress toward graduation and annual course work Publish Star's annual literary magazine and plan weekly writing prompts for students; encourage participation in a range of reading and writing activities Create holiday/book contests and find prizes; prepare holiday and end-of-year gifts for students and tutors Outreach Duties will include: Research and update resource materials for families on free and low-cost summer camps, tutoring and enrichment programs; assist families and students to complete applications to summer and school-year program; create database to track the referrals Provide information on summer jobs, internships, service opportunities, leadership and academic programs to high school students Assist Director with all referrals for Special Education services; work with individual families on documentation and applications for alternative schools or programs Help individual 8th grade students/families as needed with the High School application process and track all activity Assist with the volunteer recruitment process Organize year-end volunteer and family appreciation event Qualifications/Educational Requirements Minimum of 60 college credits, with a major and/or coursework in education or social work preferred; Bachelor's degree preferred Minimum two years' experience working with school-aged students Fluency in written and spoken Spanish Prior classroom and/or tutoring experience preferred Skills, Knowledge and Abilities Excellent oral and written communication skills Outstanding organizational and time management skills Computer Skills Needed Highly proficient in Microsoft Office and Google Suite applications Physical Requirements Ability to lift boxes Work Environment Office and tutoring center/ work from home hybrid model (through June 2025) We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations. Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law. The intent of this is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Description Under the direction of the Director of Clinical and Forensic Services, the Supervising Clinical Forensic Specialist is responsible for the supervision of Clinical Forensic Specialists and for the provision of direct forensic, mental health and victim advocacy and support services to clients at the Child Advocacy Center. The Supervising Clinical Forensic Specialist supports the Clinical and Senior Directors in coordinating CAC service provision, ensuring adequate program coverage, and providing guidance, direction and clinical expertise to a team of Clinical Forensic Specialists and the Multidisciplinary Team (MDT). Essential Job Functions: Provides direct individual clinical, administrative and observational supervision to a team of three or more Clinical Forensic Specialists in accordance with the CAC's quality supervision plan; Integrates a trauma-informed, client-centered approach, using an anti-oppressive lens, into all client practice and supervision of staff, and coaches staff to ensure all client practice reflects this approach; Co-facilitates clinical and forensic peer group supervision; Collaborates with the Director of Clinical and Forensic Services to assign cases for on-site mental health and victim advocacy and support services; Collaborates with the Director of Clinical and Forensic Services, Multidisciplinary Team Coordinators and the Family Advocates overseeing the proper completion and submission of OVS claim applications and ECAP applications; Represents Safe Horizon at client conferences facilitated by ACS, Foster Care Agencies and/or Preventive Agencies to ensure the coordination of mental health, victim advocacy, medical and forensic services through the CAC; Collaborates with the Clinical and Senior Directors in implementing CAC quality improvement initiatives relating to forensic interviews, CCP, CCFE, and CFTSI; Conducts forensic interviews; Provides trauma focused intervention and support to child victims and their on-offending family members; Collaborates with the Clinical and Senior Directors in the preparation and presentation of cases for expedited case review and/or case review meetings with the MDT and actively participates in same; Collaborates with the Clinical and Senior Directors in the collection and review of data in REDCAP and CMS, and ensures timely and accurate data entry by the Clinical Forensic Specialists; Provides consultation to the MDT in areas of CAC best practice, forensic interviewing of children, client engagement, case management, and clinical and service delivery methods; Assists the Senior Director with program administration, statistical reporting and program enhancement and development; Participates in the recruitment, hiring and orienting of new staff; Supervises the activities of graduate interns as needed; Other related duties as assigned. Supervisory Reports: Clinical Forensic Specialist Qualifications: A Master's Degree in Forensic Mental Health Counseling, Psychology, Social Work or a related field. LMSW or MHC-LP is preferred. Prior clinical supervision experience is required. Demonstrated appreciation for the CAC multidisciplinary team program model and alignment with Safe Horizon's anti-racism work Sound knowledge of child trauma, child development and issues relating to victimization. Demonstrated experience working with children and families impacted by abuse and trauma is preferred. Solid track record of strong leadership, organizational, team-building, problem solving and conflict-resolution skills. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $64,000- $67,500 salaried Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller's safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency's database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers' mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff. Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety. Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach. Provide ad hock supervision and coaching to any advocate on shift as needed. Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions. Ensures smooth daily operation through shift monitoring and administration, including: Supporting staff to handle challenging calls and debriefing after challenging calls Supporting staff in handling calls through coaching Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time. Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the call volume. Handling client calls during busy periods as needed, to CAS standard Handling calls from social service and criminal justice providers Handling client complaints, and escalating complaints to Hotlines Senior Director as needed. Monitoring staff attendance for shifts, training and staff meetings Documenting shift activities and issues Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines. Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy. Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients' needs Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon's hiring policies Communicates regularly with all staff to provide information and updates regarding program practice and operations Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file. Complete quarterly performance reviews that reflect feedback given in supervision, coaching, and quality assurance monitoring activities. Qualifications: Master's degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor's degree in human services field with at least 3 years of supervisory experience. 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. A combination of appropriate education and experience working with crime victims may be substituted for the minimum education and experience requirements. Required Knowledge, Skills, and Abilities: Knowledge: Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims Recognize the social, economic, familial and cultural contexts that affect victim's lives Familiarity with human behavior and of causal factors underlying family breakdown; Familiarity with laws, regulations and practices pertaining to public welfare programs and ways in which these resources could be made available to people in need of them. Skills: Ability to model, coach, motivate client facing staff Ability to use a trauma informed approach to addressing client, and or staff escalations Ability to assess and respond to an emergency/crisis and notify other parties when necessary Requires sound judgment and action in life-threatening situations Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet Proficiency with ACD / call center telecommunications technology and operations Ability to communicate effectively both orally and in writing; Ability to plan and organize work to achieve program objectives efficiently and effectively Attitudes/Attributes: Respect and empathy for victims with a genuine desire and willingness to help people in need Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed. Sensitivity to gender-related issues and/or cultural background of clients Commitment to maintaining high levels of skills and performance Ability to maintain confidentiality If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ********************************************************************************************

Job Description Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into working with children and caregivers; Work with children from 6 weeks to 12 years of age in a supportive, educationally-oriented environment that serves children in a court setting; Maintain registry of all children in the care of the Children's Center; Make referrals and connections to parents to take advantage of other Safe Horizon programs, other community-based organizations, programs, and entitlements; Fill out funder intake forms, federal food program meal plans, registration forms, statistics, and other required forms accurately, thoroughly, and timely; Improve literacy for school age children and language development for pre-school children by speaking with the children and by overseeing children's activities, including, but not limited to: stories, use of computer software, educational toys and games, arts and crafts, dance, and writing; Assist the Head Teacher with curriculum and lesson plan development; Provide meals and snacks to children in accordance to the Department of Health and Mental Hygiene (DOHMH) requirements and regulations; Maintain overall décor and cleanliness of children's center; Participation in the development of new components and/or activities with the Head Teacher an Education Director; Change diapers as needed; and Perform regular evacuation drills of the Center during regular work hours. Qualifications: Experience working with children in some capacity; Early childhood experience or classroom experience helpful; High school diploma or GED; Basic understanding of basics of child development from birth to age 12; Ability to relate to caregivers and children who are under stress; Basic knowledge of Microsoft Word, Excel, and the Internet. Physical demands: This position has certain physical demand requirements, which include, but may not be limited to, remaining in a stationary position for long hours, and lifting up to 40lbs. Additional Requirements: This is a floater position based in the Bronx and requires travel to other Children's Center locations throughout the five boroughs as needed. Provide proof of full vaccination status, meaning two COVID vaccinations along with a booster. Registration with the State Central Registry of Child Abuse and Maltreatment. Pass a pre-employment physical granting medical permission to work with small children, which includes proof of immunizations that he/she is free from communicable diseases. Pass an annual physical. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.07 - $24.00 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Homelessness Prevention Initiative (HomeBase) is a CAMBA program that provides case management and essential services to 600 at-risk individuals and families in Bedford-Stuyvesant to prevent homelessness. Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households. Position: Program Supervisor Reports To: Assistant Program Manager Locations: 120 Stuyvesant Place, Staten Island, NY 10301 209 Bay Street, Staten Island, NY 10301 What the Program Supervisor Does: Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders regarding best program practices. Has input into and understanding of, Case Management aspects of contract requirements and communicates this understanding to staff. Ensure that all client files and program files are kept in compliance with funder's standards and implement CAMBA internal Quality Assurance protocol. Analyze case management program and demographic data to make programmatic improvements. Supervise, coach, motivate and counsel direct reporting staff to excel. Plan and organize program activities to maximize program contract's goals and performance targets. Improve teamwork among direct reporting staff as well as among peers. Troubleshoot and make decisions within the boundaries of authority level, in accordance with program policies, procedures, and protocols. Work with direct reporting staff to improve work performance through client feedback, training, and other appropriate mechanisms. Overcome resistance to change from clients, direct reporting staff, and supervisors/funders. Administer constructive discipline to direct reporting staff, as needed. Assist in recruiting of program eligible clients. Confer with CAMBA's Management staff as needed regarding programmatic and personnel issues. Manage own time effectively and coordinate program activities to maximize time of direct reporting staff. Monitor and review clients' progress weekly by conducting case conferences with staff. Review all documentation related to clients' progress for accuracy, completeness, and clarity. Participate in administrative and staff meetings as requested. Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders. Prepare marketing materials for the program. Reach out and market the program to the community in order to recruit clients. Prescreen clients over the telephone for eligibility and may schedule intake appointments. May have direct client service/program responsibilities in addition to the above. Tasks may be modified, expanded and/or assigned over a period of time. Minimum Education/Experience Required: Bachelor's degree (e. g., B.A., B.S.W.) and/or equivalent experience. Compensation: $60,000 - $65,000 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Job Description Therapist - Counseling Center - 60% Full-Time (21 hours per week) The Trauma Therapist position is 60% of a full-time position (21 hours per week) and is a hybrid position with 11 hours onsite and 10 hours remote. Onsite hours include 4 hours every Saturday and one shift from 12:00 to 8:00 during the week. This is an excellent position for clinicians in need of licensing hours and who wish to become experts in several evidence-based treatments for survivors of all ages of interpersonal violence. The Safe Horizon Counseling Center (SHCC) is a New York State-licensed outpatient mental health clinic that specializes, exclusively, in the trauma-focused treatment of child and adult survivors of interpersonal violence and other forms of abuse. SHCC also functions as the mental health “hub” of Safe Horizon, the largest crime victim's assistance agency in the country. Our main clinic is located at 41 Flatbush Avenue in Brooklyn, and we operate two satellites that are co-located at other Safe Horizon programs. Nearly half of SHCC's clients are referred by one of Safe Horizon's vast arrays of programs. The Trauma Therapist will receive paid training and supervision in a variety of evidence-based treatments for trauma survivors, and the client hours meet New York State's experience requirements for LCSW licensure. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Demonstrates exceptional engagement skills and clinical expertise in the provision of trauma-focused mental health treatment to SHCC clients (at least 60% engagement rate after 6 months); Provides time-limited, evidence-based trauma-focused individual treatment to clients of all ages; Develops and maintains expertise in the clinic's chosen methods of treatment including TF-CBT and Seeking Safety, as well as CPP, ARC, SPARCS, and CFTSI, as assigned; Monitors treatment fidelity following training in evidence-based treatments; Responds to the occasional client crisis, as necessary, with the support of the Clinical Director and/or Clinical Supervisor; Requests and participates in case conferences as necessary; Maintains a caseload of 16 clients at all times Maintains a productivity level of 12 billable services per week (totaling 564 billable visits per year) Participates in weekly supervision and treatment planning meetings; Maintains timely and accurate documentation of all case activities such that it is in “audit-ready” compliance with all Safe Horizon City, State, and Federal requirements; Performs other job duties as assigned Qualifications & Requirements: Must be able to attend weekly meetings on Zoom every Wednesday from 10:00 am to 1:00 pm for training and group supervision. Must be able to work 4 hours onsite every Saturday indefinitely. While there is an option to transition to onsite hours from Saturday to a day Monday through Friday, this is based on vacancy and seniority. Candidates must have HIPAA-compliant remote work spaces and equipment to ensure client privacy. Expertise in delivering time-limited, evidence-based mental health treatment approaches that can be utilized with target client population; Strong interpersonal skills required and a deep understanding of and commitment to the mission of Safe Horizon and our clients. Demonstrated crisis intervention skills All prospective job candidates must meet screening requirements, which includes a criminal background check, finger printing, and New York State Central Registry clearance. Masters in Social Work; Licensed Clinical Social Worker or Licensed Master Social Worker required. LMHC If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $29.67-$32.69 Full-time Hours: 21 Hours per week

Job Details MOC Outreach Downtown Team - New York, NY Full Time $21.33 - $25.00 HourlyDescription Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community. Position Summary: This position helps oversee the data entry needs of the three MOC teams in various databases such as StreetSmart, MOCapp, CARES and CAPS. The Data Manger will also assist program staff enter housing packets into the CAPS system. This position is hybrid, one day in office, 4 days remote. Schedule: Monday-Friday 8:00am-4:00pm Hourly Rate: $21.33-$25.00 Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account. Roles, Responsibilities, and Essential Duties Role, Responsibilities, and Essential Duties Consortium duties: Data collection and analysis Ensure that all pertinent information is entered into StreetSmart in a timely manner Assist in compiling and sending out reports to various funders, program partners, and stakeholders Audit StreetSmart and MOCapp systems to ensure accurate data quality Audit client paper charts Assist teams in completing 2010E's, applications for housing lotteries when time permits Review DHS Streetsmart to ensure all caseload clients are open and placements are entered Other duties as required Qualifications/Educational Requirements Access to internet required for remote work Experience working in several electronic record systems and demonstrated proficiency navigating these, for example, an electronic medical record, client records database, payroll database, etc. High School Diploma required, Associates or higher is preferred Skills, Knowledge and Abilities Excellent computer proficiency and ability to demonstrate it Excellent organizational and interpersonal skills Proficient written and verbal skills Ability to work independently Ability to multi-task Strong problem-solving skills and judgement Team player Computer Skills Proficient in Microsoft Office Ability to learn database systems, such as StreetSmart, MOCAP, Intacct, AWARDS Physical Requirements Frequent sitting, office setting Occasional Lifting, up to 30lbs We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations. Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law. The intent of this is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Description Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Enters new cases into the Restitution database for processing Establishes and maintains client files and records Processes daily accounts receivables and payables Prepares daily recording schedules (e.g., log books, cash receipts, cash disbursements) Responds to general payment inquires via email and/or phone Informs supervisor of any collection on a past due accounts and any accounts in arrears Remits client late notices Prepares deposit slips and makes bank deposits as needed Performs administrative tasks such as filing, sorting, distributing mail, copying, and faxing Provides assistance at other restitution program locations, as needed Other ad hoc duties, as directed by supervisor Qualifications: High School diploma or equivalent required. Associates Degree preferred. Required skills: Strong MS computer skills (i.e., Excel), math skills and ability to use a calculator Detail oriented General accounting experience required Excellent communication skills Check and balance awareness Able to work in a team environment Customer service orientation Ability to interface with diverse population in a crisis driven environment Comfortable communicating with defendants. Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Salary Pay Range: 23.26 - 24.50 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description This is an exciting opportunity for recent MSW graduates to develop their supervisory experience in a supportive, mission-driven environment while earning clinical hours toward LCSW licensure under the supervision of an experienced LCSW. This role follows a hybrid schedule, with the opportunity to work 1 remote day per week after the first 90 days -providing a healthy balance of teamwork, flexibility, and professional development. Responsibilities: Integrate a trauma-informed, client-centered, and anti-oppressive approach into all aspects of client work and staff supervision. Provide direct client services, including crisis intervention, supportive counseling, advocacy, complex case management, and consultations. Conduct intakes, safety assessments, and risk management for new and current clients. Maintain accurate and timely case documentation and funder reports using an electronic case record system. Provide reflective individual and group supervision to Case Managers, Childcare Aides, and Housing Specialists. Coach and guide staff to strengthen trauma-informed and strengths-based practices. Facilitate and oversee support groups for residents. Step into site leadership responsibilities in the absence of the Director. Carry a caseload as needed to support the program. Recognize and respond to vicarious trauma-for both staff and self-with an emphasis on self-care and resilience. Collaborate with mental health providers and community partners to connect clients with appropriate services. Participate in clinical supervision provided by a Licensed Clinical Social Worker (LCSW) for the purpose of accruing hours toward licensure. Qualifications: Master's in Social Work (MSW) 2 years of relevant social service experience and/or supervisory experience If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment . AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $62,000 - $69,000 Annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Key Responsibilities: Strategic Leadership: Develop and execute the IT support services strategy aligned with the organization's business goals. Lead the IT support team (including in-house Team and Managed Service Provider Team) to deliver high-quality, responsive, and efficient services. Establish and enforce policies, procedures, and best practices for IT support operations. Collaborate with senior leadership to align IT support services with the agency's broader IT infrastructure and digital transformation initiatives. Operational Management: Oversee day-to-day IT support operations, including the IT service desk, desktop support, network support, and enterprise application support. Ensure effective incident, problem, and change management processes to reduce downtime and improve system reliability. Monitor and report on key performance indicators (KPIs), service levels, and customer satisfaction metrics. Manage escalated support issues and provide timely resolutions. Oversee the deployment and management of IT assets, including hardware and software across the organization. Team Leadership & Development: Lead, mentor, and develop a team of IT support professionals, fostering a culture of continuous learning and improvement. Provide guidance, coaching, and professional development opportunities to team members. Ensure proper staffing levels, skill sets, and coverage to meet operational needs. Encourage cross-functional collaboration within the IT department and with other business units. Vendor & Stakeholder Management: Manage relationships with third-party vendors, service providers, and suppliers to ensure that service agreements are met. Manage Technology items purchasing for the agency. Evaluate new technologies and tools that can enhance IT support services. Develop and manage SLAs for service desk operations. Negotiate and manage contracts and SLAs with external support partners. Budgeting & Resource Management: Develop and manage the budget for IT support services, ensuring cost-effective solutions and adherence to financial constraints. Identify opportunities for cost savings and process optimization within IT support functions. Security & Compliance: Ensure that all IT support services comply with relevant security standards, regulations, and policies. Implement and maintain procedures to safeguard sensitive data and protect the organization's IT infrastructure from cyber threats. Continuous Improvement: Drive continuous improvement initiatives by analyzing service performance data, identifying gaps, and implementing corrective actions. Stay up-to-date with industry trends and emerging technologies to improve IT support services. Crisis Management & Disaster Recovery: Oversee disaster recovery and business continuity planning for IT support services to minimize service disruptions during outages or critical incidents. Lead incident response activities and ensure timely communication and resolution of critical IT issues. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience. Master's degree preferred. Experience: Minimum 10 years of experience in IT support services, with at least 5 years in a leadership role managing IT support services teams and operations. Skills & Expertise: In-depth knowledge of IT service management frameworks Experience with IT support tools, service desk platforms, and remote support technologies (Zoho Desktop Central and Service Desk is preferred). Strong leadership, communication, and problem-solving skills. Experience managing IT support operations across diverse business units. Ability to drive operational excellence, efficiency, and a customer-centric approach to IT support services. Strong project management skills with the ability to manage multiple projects and priorities. Knowledge of IT security best practices and compliance requirements. Ability to build and maintain relationships with internal stakeholders and external vendors. Preferred Qualifications: Experience with cloud-based IT support services and IT automation tools. Knowledge of emerging technologies such as AI-driven IT support, machine learning, and automation. Work Environment: This position typically works in an office environment but may involve occasional travel to other agency's locations or vendor sites. Ability to work under pressure, with flexibility and adaptability to changing business needs. Up to 5 days a week in the office, based on business needs. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $90,400.00 - $98,000.00 Annually Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Trauma Counselor Safe Horizon's Safe Way forward program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Safe Way forward program (SWF) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children). Hybrid schedule: 2 days on site, 3 days remote. Essential Job Functions: The Trauma Counselor provides both practical trauma intervention and support to domestic violence survivors, their children and the person causing harm (separately) Duties may include some or all of the following: · Administer trauma screenings and trauma assessments to children, survivors of domestic violence and/or persons causing harm in intimate partner relationships · Develop treatment goals with clients · Engage clients and provide trauma-focused mental health treatment with fidelity to evidence-based models · Provide evidence-based trauma-focused treatment through individual, dyadic, and group models · Work in close partnership with SWF team members and ACS to coordinate service provision for children and families impacted by domestic violence · Conduct comprehensive assessments for survivors and/or persons causing harm and their families · Provide crisis intervention and short- and long-term trauma intervention for children, survivors of domestic violence and/or persons causing harm in intimate partner relationships · Engage in safety assessment and risk management dialogues with clients to follow up on safety plan · Conduct home visits with clients and their families. · Participate and support clients in family team conferences · Maintain clear, concise, and timely documentation with all relevant client information including data entry into a computerized record keeping system · Attend training relevant to position, including learning and consultation on evidence-based treatment models · Actively participate in individual and group supervision · Prepare for and participate in regularly scheduled FFP team case review meetings about new and on-going cases · Maintain open communication with supervisors and team members · Collaborate with other service providers internally and externally as needed · Participate in the service team of clinicians and case planners responsible to maintain a mixed caseload of families (including survivors and their children and persons causing harm) · Implement strategies for addressing vicarious trauma Required Skills: Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence and all members of their families including the person causing harm in the family; Strong communication and organizational skills; Excellent interpersonal skills, be assertive and well organized; Ability to work under pressure in a calm and reassuring manner; Demonstrate the ability to work independently and also work on a team with an appreciation of different points of view Ability to work evenings as needed and maintain a flexible work schedule Strong oral and written communication skills Qualifications: Basic understanding of computer and systems for managing case records An advanced degree (LMSW) (license required) or related field. Prior experience working with children and families impacted by domestic violence, abuse and/or trauma. Strongly Preferred: Bilingual Spanish/English fluency Experience with family therapy or individual therapy preferred with survivors of domestic violence or persons causing harm in a trauma-informed setting; Knowledge of the New York City domestic violence service system, public benefits, child welfare, housing system and other social services. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description The Staten Island Community Program Clinical Director utilizes outstanding management skills and effective leadership to oversee Safe Horizon's community-based program located on Staten Island. The Clinical Director will play a key leadership role on Staten Island, acting as a voice for Safe Horizon with public officials, city agencies, and other service providers. The Clinical Director will advocate for victims of crime and abuse, ensure effective and well-coordinated service delivery, and work to enhance Safe Horizon's profile across Staten Island. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Responsible for the overall management and clinical supervision of a Clinician and other direct service staff members to ensure effective service delivery to victims of crime and abuse. Provide expert clinical consultation (with an emphasis on the dynamics and impact of trauma) Monitors staff's performance through regular observation of client work and documentation. Ensures that staff members conduct their work in client-centered and trauma-informed ways. Effectively recruits, hires, and trains new staff; manages employee performance following Safe Horizon policy. Actively participate in individual and group supervision; including conducting individual and group supervision for direct reports, in accordance with Safe Horizon's quality supervision standards. Coordinates staff training and development activities and leads staff meetings. Co-leads the Staten Island Sexual Assault Task Force. Represents Safe Horizon on external committees and serves on internal committees. Builds and maintains community partnerships and agreements with service providers to ensure seamless referrals and to advocate for victims of crime and abuse living on Staten Island. Works collaboratively with other Safe Horizon program and administrative departments to ensure effective program operations; and Responsible for oversight of the Rape Survivor Advocates program. Support a small caseload of clients with advocacy, assistance filing for OVS compensation, ETP, counseling, etc. Knowledge and Skills: Required: Ability to effectively manage a diverse staff. Ability to build a team and effectively manage staff to successfully complete projects and achieve deliverables. Ability to develop and coach staff using a strength-based, trauma-informed approach to supervision and professional development. Ability to hold staff accountable, provide constructive feedback, and manage performance effectively. Willingness to work as part of a learning community. Flexibility and openness to testing new interventions and practices. Ability to motivate staff and rally a team around change with the goal of enhanced service delivery. Comfort with technology and ability to use data to drive decisions. Ability to make decisions based on sound judgment and insight. Strong interpersonal and communication skills. Collaborative spirit and willingness to work as part of a team with both internal departments and partner agencies. Willingness to self-reflect and openness to feedback. Strong crisis management skills. Sound knowledge of victimization issues; and social and criminal justice systems. Excellent verbal and written communications skills Qualifications: Required: 5 years of supervisory experience. Desirable: Preferably 2-3 years of experience working with a victim of sexual assault, domestic violence victims, child abuse victims, general mental health practice. Required: Licensed Master's Degree in social work (LCSW) or equivalent, equivalent -Minimum of 5 years experience working with survivors, children, of domestic violence, crime victims, or sexual assault. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $80,000 - $90,000 Annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. HomeBase- is a CAMBA program that provides case management and essential services to those at-risk individuals and families in Brooklyn and Staten Island to prevent homelessness. Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households. Homelessness Prevention Initiative (HomeBase) is a CAMBA program that provides case management and essential services to at-risk individuals and families in Brooklyn and Staten Island to prevent homelessness. Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households. Position: Community Liaison/ Driver Reports To: Assistant Program Director Location: 1117 Eastern Parkway Brooklyn NY 11213 What The Community Liaison/ Driver Does: Prescreen clients for eligibility and schedule intake appointments. Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments. Input client data and client progress information into automated database. Review and complete all CAMBA intake forms with the client. Refer clients to appropriate services based on their needs. Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours. Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards. Create and maintain client files, both hard copy and electronic. Develop service plans with the clients tailored to their needs Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines). Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines. Interact with clients, families, community members, and school administrators to monitor attendance and participation in program activities. Act as a marketer and ambassador of CAMBA's services to recruit clients and promote programs. Assist clients in overcoming barriers to participation and navigating program services. Advise, coach, and persuade clients of the benefits of CAMBA's programs, training, and job placement services. Make referrals to relevant services and support clients in engaging with those services. Design promotional materials, including brochures, flyers, PowerPoint Presentations, and social media content, to increase program visibility and attract potential participants Conduct appropriate and timely follow-up with contacts and all potential clients. Establish and maintain relationships with community partners, sponsors, and stakeholders to expand the program's reach and impact Create and maintain HomeBase monthly newsletter Coordinate and participate in outreach events to represent the organization and promote its programs Assist in the development and management of the program's website and social media platforms to ensure accurate and up-to-date information is available to the public Develop and implement monthly outreach calendar. Fulfill additional responsibilities not noted in this job description as required. Minimum Education/Experience Required: Bachelor's Degree (B.A.) in a related field and two (2) years of applicable experience, or High School Diploma/ GED with four (4) years' experience Other Requirements: Experience as described above. Proficiency in Microsoft Office (Excel, Word, Outlook) Excellent written and verbal communication skills, with the ability to effectively convey program benefits and impact, create flyers and newsletter posts, draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence. Ability to apply basic mathematical concepts, such as fractions, decimals and percentages, to practical situations. Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions. Willingness to learn and adapt. Bi-lingual preferred (English and Spanish, Creole, French, Arabic, Ukrainian, Russian) Experience in marketing, outreach, or community engagement Strong interpersonal and collaboration skills to build relationships with stakeholders and community partners Strong organizational and time-management skills, with the ability to prioritize task and meet deadlines. Familiarity with HRA benefits, NYC housing programs, and community resources. Self-motivated and able to work both independently and as a part of a team Compensation: $48,410-$52,530 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Job Description Streetwork Project is the oldest street outreach program for homeless and street-involved youth in New York City. The program has grown from its beginnings in 1984 as a storefront project to encompass both outreach and comprehensive harm reduction services. The core service is long-term, one-on-one counseling, which is offered in a non-judgmental and holistic manner utilizing a harm reduction approach that focuses on building trust, fostering self-esteem, exploring options and choices, and empowering youth to change their high-risk behaviors. As part of our continuum of services we operate an emergency housing program for homeless youth in NYC, Streetwork Overnight. The Overnight is a 24 bed facility for youth ages 16-20. It is open from 7 pm to 10 am 7 days a week. Casual Youth Advocates work overnight hours to support the youth while they are in our crisis shelter. As part of our continuum of services, we also provide overnight outreach in teams of two seven nights a week (7 pm to 3 am), throughout the five boroughs of New York City. Casual Youth Advocates work overnight hours to meet the most disenfranchised youth while they are in crisis. Casual Youth Advocates work part-time and on-call, filling in for full-time youth advocate absences at the Overnight and Outreach program. These individuals provide comprehensive services to adolescents and young adults impacted by homelessness and involved in street activities (gangs, violence, drug use/sale and survival sex). Services provided by casual youth advocates are the same as full-time youth advocates and include assessment, case planning, case facilitation and management, counseling, referrals, outreach, crisis transportation, daily living services (food, shower, respite), and groups. These Youth Advocates coordinate with Safe Horizon supporting programs and local agencies to provide short- and long-term care necessary to meet the wide range of needs related to homeless adolescents. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Engage adolescents into program structure (harm reduction philosophy, rules, mutual respect). Provide case management, prepare case records, prepare monthly and quarterly statistical reports. Conduct overnight street outreach to homeless and street involved young people. Identification of new resources appropriate for population. Maintain current sources of areas of congregation of homeless youth. Assess individuals seeking assistance. Escort homeless youth to appropriate services and provide transportation. Maintain all nightly client records, files and documentation. Intake and assess individuals seeking assistance. Advocate on behalf of under 18-year-old clients for Administration for Children's Services support Provide reparative interventions using a comprehensive harm reduction approach. Facilitate access to daily living needs (food, clothes, hygiene supplies, space to rest) Provide information to homeless adolescents regarding shelter options and other referrals Mediate internal conflicts Provide crisis intervention Provide group facilitation and conduct educational presentations on HIV/AIDS, risk reduction and topics related to sub-populations of homeless youth Participate in staff meetings, staff trainings, and appropriate training workshops Serve as a advocate and liaison for clients negotiating the shelter system and other social service programs Secondary Job Functions: Petty Cash reconciliation Identification of new resources appropriate for population Provide well ness and recreational (engagement) activities Coordinate services with other Streetwork staff and on-site legal, medical, and psychiatric service providers Meal Preparation Interacts with: All Streetwork program sites and staff All internal Safe Horizon programs and departments that can comprehensively support the client and case plan All external agencies and organizations that can provide appropriate services to the client Knowledge and Skills: Required: Compassionate approach to others and openness to new ideas Dynamic energy, able to multi-task and negotiate multiple demands on attention Non-judgmental approach and ability to empathize with others Clear and concise verbal and written communication skill, excellent interpersonal and organizational skills Genuine interest in working with disenfranchised youth and young adults Desirable: Bi-lingual Spanish Understanding of harm reduction perspective Demonstrate the ability to work independently Education: Required: GED or High School Diploma Desirable: Bachelor's degree in social services, creative arts, liberal studies or any field related to working with youth. Experience: Required: Two (2) years of relevant experience working with RHY and youth at risk for homelessness. Desirable: At least 1 year working with the homeless population, youth, or harm reduction At least 1 year working in an outreach program Other: Commitment to work evening and overnight shifts If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal

Job Description Therapist - Counseling Center - 60% Full-Time The Trauma Therapist position is 60% of a full-time position (21 hours per week) and is a hybrid position with 11 hours onsite and 10 hours remote. Onsite hours include 4 hours every Saturday and one shift from 12:00 to 8:00 during the week. This is an excellent position for clinicians in need of licensing hours and who wish to become experts in several evidence-based treatments for survivors of all ages of interpersonal violence. The Safe Horizon Counseling Center (SHCC) is a New York State-licensed outpatient mental health clinic that specializes, exclusively, in the trauma-focused treatment of child and adult survivors of interpersonal violence and other forms of abuse. SHCC also functions as the mental health “hub” of Safe Horizon, the largest crime victim's assistance agency in the country. Our main clinic is located at 41 Flatbush Avenue in Brooklyn, and we operate two satellites that are co-located at other Safe Horizon programs. Nearly half of SHCC's clients are referred by one of Safe Horizon's vast arrays of programs. The Trauma Therapist will receive paid training and supervision in a variety of evidence-based treatments for trauma survivors, and the client hours meet New York State's experience requirements for LCSW licensure. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Demonstrates exceptional engagement skills and clinical expertise in the provision of trauma-focused mental health treatment to SHCC clients (at least 60% engagement rate after 6 months); Provides time-limited, evidence-based trauma-focused individual treatment to clients of all ages; Develops and maintains expertise in the clinic's chosen methods of treatment including TF-CBT and Seeking Safety, as well as CPP, ARC, SPARCS, and CFTSI, as assigned; Monitors treatment fidelity following training in evidence-based treatments; Responds to the occasional client crisis, as necessary, with the support of the Clinical Director and/or Clinical Supervisor; Requests and participates in case conferences as necessary; Maintains a caseload of 16 clients at all times Maintains a productivity level of 12 billable services per week (totaling 564 billable visits per year) Participates in weekly supervision and treatment planning meetings; Maintains timely and accurate documentation of all case activities such that it is in “audit-ready” compliance with all Safe Horizon City, State, and Federal requirements; Performs other job duties as assigned Qualifications & Requirements: Must be able to attend weekly meetings on Zoom every Wednesday from 10:00 am to 1:00 pm for training and group supervision. Must be able to work 4 hours onsite every Saturday indefinitely. While there is an option to transition to onsite hours from Saturday to a day Monday through Friday, this is based on vacancy and seniority. Candidates must have HIPAA-compliant remote work spaces and equipment to ensure client privacy. Expertise in delivering time-limited, evidence-based mental health treatment approaches that can be utilized with target client population; Strong interpersonal skills required and a deep understanding of and commitment to the mission of Safe Horizon and our clients. Demonstrated crisis intervention skills All prospective job candidates must meet screening requirements, which includes a criminal background check, finger printing, and New York State Central Registry clearance. Masters in Social Work; Licensed Clinical Social Worker or Licensed Master Social Worker required. LMHC If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $29.67-$32.69 Full-time Hours: 21 Hours per week

Job Description Supervising Clinical Forensic Specialist - Queens Under the direction of the Director of Clinical and Forensic Services, the Supervising Clinical Forensic Specialist is responsible for the supervision of Clinical Forensic Specialists and for the provision of direct forensic, mental health and victim advocacy and support services to clients at the Child Advocacy Center. The Supervising Clinical Forensic Specialist supports the Clinical and Senior Directors in coordinating CAC service provision, ensuring adequate program coverage, and providing guidance, direction and clinical expertise to a team of Clinical Forensic Specialists and the Multidisciplinary Team (MDT). Essential Job Functions: Provides direct individual clinical, administrative and observational supervision to a team of three or more Clinical Forensic Specialists in accordance with the CAC's quality supervision plan; Integrates a trauma-informed, client-centered approach, using an anti-oppressive lens, into all client practice and supervision of staff, and coaches staff to ensure all client practice reflects this approach; Co-facilitates clinical and forensic peer group supervision; Collaborates with the Director of Clinical and Forensic Services to assign cases for on-site mental health and victim advocacy and support services; Collaborates with the Director of Clinical and Forensic Services, Multidisciplinary Team Coordinators and the Family Advocates overseeing the proper completion and submission of OVS claim applications and ECAP applications; Represents Safe Horizon at client conferences facilitated by ACS, Foster Care Agencies and/or Preventive Agencies to ensure the coordination of mental health, victim advocacy, medical and forensic services through the CAC; Collaborates with the Clinical and Senior Directors in implementing CAC quality improvement initiatives relating to forensic interviews, CCP, CCFE, and CFTSI; Conducts forensic interviews; Provides trauma focused intervention and support to child victims and their on-offending family members; Collaborates with the Clinical and Senior Directors in the preparation and presentation of cases for expedited case review and/or case review meetings with the MDT and actively participates in same; Collaborates with the Clinical and Senior Directors in the collection and review of data in REDCAP and CMS, and ensures timely and accurate data entry by the Clinical Forensic Specialists; Provides consultation to the MDT in areas of CAC best practice, forensic interviewing of children, client engagement, case management, and clinical and service delivery methods; Assists the Senior Director with program administration, statistical reporting and program enhancement and development; Participates in the recruitment, hiring and orienting of new staff; Supervises the activities of graduate interns as needed; Other related duties as assigned. Supervisory Reports: Clinical Forensic Specialist Qualifications: A Master's Degree in Forensic Mental Health Counseling, Psychology, Social Work or a related field. LMSW or MHC-LP is preferred. Prior clinical supervision experience is required. Demonstrated appreciation for the CAC multidisciplinary team program model and alignment with Safe Horizon's anti-racism work Sound knowledge of child trauma, child development and issues relating to victimization. Demonstrated experience working with children and families impacted by abuse and trauma is preferred. Solid track record of strong leadership, organizational, team-building, problem solving and conflict-resolution skills. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $64,000- $68,000 salaried Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Details Options Center - New York, NY $53000.00 - $56000.00 Salary/year Description Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City's leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Program Description: The Options Center at GR supports New Yorkers to enroll in and complete college by counseling teens and adults, training school and community professionals, and convening the larger community on critical issues around equity in post-secondary education. Options has supported young people to enroll in college since 1985, professionals to support others since 2005, and college students to persist in college since 2012. Options currently serves over 2,000 people a year. Purpose of Position: College Success Counselors provide support to young people and adults to persist in postsecondary education through 1:1 counseling, workshops, advocacy, and resource sharing. Schedule: Monday through Friday 10:00 am to 6:00 pm, with some weekend and evening hours required. Hours may vary based on student needs and campus visits. Salary Range: $53,000 - $56,000 Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account. Roles, Responsibilities, and Essential Duties Roles, Responsibilities, and Essential Duties Provide individual counseling to a caseload of students enrolled in college to maximize their opportunities for success in college. Support includes class registration and degree planning, transfer support, financial aid procedures, social service referrals, direct relief needs, academic support and personal concerns, and career readiness activities. Track, evaluate and report on student and program performance for on-going program improvement and growth; enter student case notes into database on a timely basis and complete monthly reports updating status of student caseload. Develop and implement curricula and resources for workshops and events on topics of relevance to first-generation college students and their families; plan and co-facilitate College Transition orientations and other student enrichment workshops and events throughout the academic year. Oversee partnership(s) as needed, report to in-person and virtual meetings with partnership representatives and serve as primary contact person, under supervision of Success Manager.[SQ1] Co-Facilitate Success Team Meetings and Student review and agenda, under supervision of Success Manager. Report to Director of Post-Secondary Counseling bi-monthly and elevate areas of need that are identified during Success Team and Student Review meetings. Administer the Scholarship process by supporting Assistant Director of Operations. Build and maintain strong relationships with staff in critical offices at 30+ colleges; advocate for students and favorable policy changes at colleges and universities. Travel to college campuses to meet with students in New York State, primarily in the downstate Area. Distribute and document last dollar grants and monetary support to students. Assist with the coordination of transportation to get students back and forth from college on the first day of school, last day of school, emergencies, major holidays, and school breaks. Collaborate with staff from our partner organizations and Options' college access and training teams to share information and strengthen each other's programs. Attend all meetings and training sessions relevant to work. Other duties as assigned. Qualifications/Educational Requirements Bachelor's degree required. Preferred- 3 years of experience working with young people in a youth development or educational setting or working to help students succeed on a college/university campus. Experience counseling in an urban, multi-cultural setting a plus. Knowledge of U.S. higher education system, especially New York City and State, including CUNY, SUNY, and support programs. Demonstrated ability to establish and maintain relationships with college admissions and support staff Excellent oral and written communication skills. High attention to details and meeting deadlines, especially regarding paperwork and data tracking. Able to work independently and in a team environment. Bilingual Spanish/English a plus. Valid NYS driver's license. Experience in Microsoft Office and comfortable using technology. Physical Requirements Packing, lifting and moving of supplies is required; ability to lift up to 30 lbs. Work Environment Office work, including heavy phone and computer use combined with frequent campus visits, workshops, trainings, etc. Candidate must be available to work remotely and must have full WIFI capabilities when working remotely. Employee Benefits: Medical/Dental/Vision Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts 403B Thrift Retirement Plan 12 Annual Sick Days 12 Agency Holidays 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment Total of more than 6 weeks (a month and half) of paid time off We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations. Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law. The intent of this is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.