Computer Operator jobs at Brookhaven Memorial Hospital Medical Center

* Receives telephone calls regarding computer system issues. * Identifies and troubleshoots the issue(s) presented over the telephone or at the device. * Performs technical support for computer hardware and software. * Prioritizes calls that cannot be resolved at the time of the call. * Monitors HIT systems to ensure maximum availability and performance. * Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives. * Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficit Qualifications Education * High School Diploma or GED. Experience * Two years' experience with supporting and troubleshooting desktop software applications such as Microsoft Office suites and Microsoft Windows operating systems, preferred. * Experience with Help Desk support, desktop hardware and components, including installation, repair, troubleshooting, and peripheral hardware, preferred. * Experience in a customer service role is also desired. (Above requirements can be met by equivalent combination of education and experience) Licensure/Certification * CompTia A+ certification or Microsoft Operating System certification. Compensation/Benefits * $18.08-$29.53/hr depending on previous work experience. * Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement. Work Shift Day Position Type Regular Full Time * Receives telephone calls regarding computer system issues. * Identifies and troubleshoots the issue(s) presented over the telephone or at the device. * Performs technical support for computer hardware and software. * Prioritizes calls that cannot be resolved at the time of the call. * Monitors HIT systems to ensure maximum availability and performance. * Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives. * Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficit