Associate Business System Analyst
Brooksource job in Jacksonville, FL
Associate Business Systems Analyst
6-Month Contract-to-Hire
Jacksonville, FL
Brooksource is looking to bring on a small team of recent college graduates to join one of our Fortune 1000 clients in Jacksonville, FL! This team will be part of a collaborative group supporting enterprise insurance platforms and business-critical systems as part of Brooksource's Elevate Program.
Elevate is Brooksource's national associate-level consulting program that helps clients rejuvenate their workforce with a new wave of talent. Launched in 2000, we provide structured training and hands-on experience to ensure a seamless transition into a professional environment. Associates gain foundational business and technical skills while developing into future leaders within the organization.
In this role, you will work alongside senior Business Systems Analysts, developers, and business stakeholders to support and enhance the Guidewire BillingCenter platform. This opportunity provides exposure to enterprise insurance systems, real-world business processes, and high-visibility initiatives. If you're looking to launch your career in technology and business systems, this is a great opportunity to apply!
Minimum Qualifications
Bachelor's Degree in Management Information Systems (MIS), Business Analytics, Information Technology, or a related field
Hands-on experience, education, or academic projects involving:
Business process analysis
Requirements gathering
Workflow documentation
Basic understanding of:
Software Development Life Cycle (SDLC)
Agile/Scrum methodologies
Version control or change management concepts
Familiarity with business analysis tools such as JIRA, Confluence, or similar platforms
Exposure to data analysis concepts (Excel, SQL basics, or data validation activities)
Strong communication skills and ability to collaborate in a team environment
A proactive mindset and willingness to learn complex business systems
Nice to Have
Exposure to Guidewire platforms or enterprise insurance systems
Familiarity with Gosu or other object-oriented languages
What's In It For You?
Working for a well-known, national Fortune 1000 company
Hands-on experience with enterprise platforms like Guidewire BillingCenter
Exposure to high-level business and IT professionals
A collaborative and supportive work environment
Structured training and mentorship through Brooksource's Elevate Program
Clear career progression and growth opportunities
If you are currently a senior studying MIS, Information Systems, Business, or a related field or recently graduated, with:
A graduation date in Fall, Spring, or Summer of 2024/2025
An interest in insurance technology, business analytics, or enterprise applications
The ability to work or relocate to Jacksonville, FL
The ability to provide your own transportation to/from work every day
Authorization to work in the United States and will not require sponsorship now or in the future…then apply today!
Temporary Onboarding Operations Associate-Jacksonville
Jacksonville, FL job
and TEKsystems Global Services** We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
**Scope:**
Support transactional activities of the onboarding process as part of the hub operations for assigned OpCo.
**Job Summary:**
The Temporary Onboarding Operations Associate is responsible for ensuring our customers - including but not limited to contract
employees, clients, program offices, and alternative delivery teams - receive superior post-offer screening support as well as on-boarding and off-boarding support.
**Responsibilities**
**Key Responsibilies:**
**_Candidate process and pre-start documents_**
+ Provide world class customer service in every interaction to ensure a quality candidate experience
+ Receive and review onboarding trigger (ESF, SIF, or other forms)
+ Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office
+ Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
+ Enter and manage background, drug testing and medical screening process for contractors
+ Manage the HR folder process to ensure onboarding paperwork is completely in a timely manner
+ Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
+ Provide pre-employment documents and screen requirements to the candidate for review and signature
**_Client requirements management_**
+ Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
+ Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
**_Candidate data and lifecycle management_**
+ Ensure that candidate information is set up in the system and appropriate provisioning is complete (security, email accounts, asset re-allocation for job/position changes)
+ Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
+ Document all candidate/contractor touchpoints and communicate updates in a timely manner
**_Compliance and issue resolution_**
+ Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness
**_Candidate off-boarding_**
+ Manage and communicate off-boarding requirements
+ Manage candidate off boarding, including termination notification, completion of unemployment data, meetings and hearings
**Qualifications**
**Competencies:**
+ Ability to prioritize, organize, problem solve and meet deadlines and goals
+ Ability to communicate effectively and provide follow up
+ Capability of working in a team oriented environment that is fair, open and honest
+ Thorough knowledge of business policies and human resource practices
+ Excellent written/oral communication and interpersonal skills
+ Strong decision making ability
+ Integrity and ability to maintain confidentiality and personal credibility
+ Ability to tackle complex issues and develop innovative, practical solutions
+ Understanding of the Allegis organization; context, complexity, dynamics, key issues and driver
+ Understanding how information impacts the operating company and how data will be used to support operating company decisions
+ Action and detail oriented; able to prioritize while handling multiple tasks
**Qualifications:**
+ 2 + years' experience in a customer service related position
+ Associates degree or two years of applicable experience in customer service
+ BA/BS degree in Human Resources, Business, and Accounting preferred
**Personal Attributes:**
+ Natural team player
+ Confidential and diplomatic
+ Self-starter/initiator
+ Critical thinker
+ Seeks growth and self-improvement
+ Flexible
+ Resilient/composed
+ Self-aware
+ Ability to prioritize, organize, problem solve and meet deadlines and goals
+ Ability to communicate effectively and provide follow up
+ Ability to build strong partnerships with all internal customers, both in their own office and from a distance
+ Understanding how information impacts the operating company and how data will be used to support operating company decisions
+ Action and detail oriented; able to prioritize while handling multiple tasks
**Job Locations** _US-FL-Jacksonville_
**Job ID** _2025-12998_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Call Center Representative
Jacksonville, FL job
Training schedule: 9:00am-5:30pm (Mon-Friday) Normal schedule after training: FLEX schedule (candidates can be scheduled between 1pm-2:30pm for your start time and your shift will ended between 10:30pm-11:30pm (Must be available to work either every Saturday OR every Sunday)
Work Environment -
+ + All team members are required to reside within a 60 mile radius of the local Training Hub in Jacksonville, FL .
+ Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
+ Minimum of 50 mbps download speed and 25 mbps upload speed
+ Ethernet connection is required
+ Ability to setup and install workstation equipment within 8-12 feet of modem/router . Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
+ Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
+ Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
+ Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
+ Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.
Training
+ Training is M-F, 9AM-5:30PM EST (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone)
+ Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri)
+ After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
+ Please note that candidates must complete Bridge training, along with the other expectations of attendance/performance, and conversations with their supervisor.
Normal shift after training
+ The current regular shifts available after training would be a Mon-Sat Flex schedule with a start times between 1:00pm-2:30pm EST (Candidates must be open to working the weekend (Saturdays OR Sundays)
Description:
+ Ensure account and member security by identifying red flags and safeguarding member assets and account information.
+ Provide account information and perform basic account transactions.
+ Route members to the appropriate departments.
+ Provide account balances and review transactions on member and business accounts.
+ Transfer funds on member and business accounts, to other members or financial institutions.
+ Open new accounts and educate members or potential members on products and services that best meet their needs.
+ Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
+ Order debit cards for new and existing members
+ Debit Card research related to transactions on members' debit cards, limit increases
+ Handle lost, stolen or misplaced debit card queries.
+ Submit disputes for unauthorized electronic checks.
+ Releasing Direct Deposits
+ Perform complex account transactions such as account shutdown and stop payments on checks, etc.
Qualifications
(Required):
+ High School Diploma or equivalent.
+ Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
+ Proficiency with computers, and strong typing skills.
+ Ability to ask prying questions and diffuse tense situations when needed.
+ Strong time management and decision-making skills.
+ Adaptability and accountability.
Shifts:
+ Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
#eastpriority25
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Dec 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Associate Software Engineer
Brooksource job in Jacksonville, FL
Associate Software Engineer (Guidewire BillingCenter Developer)
6-Month Contract-to-Hire
Jacksonville, FL
Brooksource is looking to hire recent college graduates to join one of our Fortune 1000 clients in Jacksonville, FL! This team will be part of a collaborative group of developers supporting enterprise insurance platforms and mission-critical applications as part of Brooksource's Elevate Program.
Elevate is Brooksource's national associate-level consulting program that helps clients rejuvenate their workforce with a new wave of talent. Launched in 2000, we provide structured technical training and hands-on project experience to ensure a seamless transition into a professional environment. Associates build foundational engineering skills while developing into future technology leaders.
In this role, you will work alongside senior developers, architects, and QA teams to help enhance and maintain the Guidewire BillingCenter platform. This role provides exposure to enterprise-grade applications, modern development practices, and real-world production systems. If you're looking to jumpstart your software development career, this is a great opportunity to apply!
Minimum Qualifications
Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field
Hands-on experience, coursework, or academic projects using:
Java and/or Spring Framework
JavaScript, HTML, and CSS
REST APIs and integration concepts
Basic understanding of:
Software Development Life Cycle (SDLC)
Agile and/or Waterfall methodologies
Version control systems such as Git
Familiarity with:
SQL and relational database concepts
Unit testing and basic test case development
Application logging and debugging concepts
Exposure to modern development tools and practices such as:
Jenkins or CI/CD concepts
Cloud platforms or cloud development fundamentals
Strong problem-solving skills and a desire to learn enterprise systems
Ability to collaborate effectively within a team environment
Nice to Have
Exposure to Guidewire platforms or enterprise insurance systems
Familiarity with Gosu or other object-oriented languages
What's In It For You?
Working for a well-known, national Fortune 1000 company
Hands-on experience with enterprise platforms like Guidewire BillingCenter
Real-world exposure to large-scale application development
Collaboration with senior engineers, architects, and business stakeholders
Structured mentorship and training through Brooksource's Elevate Program
Clear career path and professional growth opportunities
Supportive and team-oriented work environment
If you are currently a senior studying Computer Science (or related field) or recently graduated, with:
A graduation date in Fall, Spring or Summer of 2024/2025
A strong interest in backend or full-stack development
The ability to work or relocate to Jacksonville, FL
The ability to provide your own transportation to/from work every day
Authorization to work in the United States and will not require sponsorship now or in the future…then apply today!
EPIC Revenue Cycle Training Manager
Jacksonville, FL job
Our provider client in Northeast Florida is hiring for an Epic Training Manager to lead the design, development, and delivery of both eLearning and instructor-led training programs. The focus is on revenue cycle applications across various settings, such as: Patient Access, Health Information Management and Coding, Hospital Billing, Professional Billing, and the Single Billing Office. This highly visible role involves daily interaction with senior leadership and requires professionalism, strategic thinking, and the ability to manage complex personalities and expectations.
Responsibilities
The Epic Training Manager builds curriculums, integrates Epic and on-the-job training, and supports centralized training efforts. Flexibility is key, with variable on-site requirements and occasional weekend training during go-live events. While Epic experience can be taught and credentialed within 90 days, strong leadership and training experience - especially with high level stakeholders - is essential.
Additional Skills & Qualifications
+ Leadership and influence - proven ability to work with and influence leadership (Directors, Executive Directors, VPs), including the ability to push back professionally and escalate issues appropriately.
+ Curriculum Development - Experience designing and implementing training programs across the full revenue cycle, with a focus on both Epic systems and practical, service-based learning.
+ Training Delivery - Skilled in onboarding and facilitating full-day training sessions, including Epic credentialing and hands-on patient interaction modules.
+ Strategic thinking and project management - Ability to see the broader organizational impact of training initiatives and manage projects from a strategic and operational perspective.
+ Adaptability and Flexibility - Willingness to work on-site as needed, including weekends during go-live events, and adjust to varying schedules and locations. Capable of managing difficult personalities and high-pressure environments with professionalism.
+ Bachelor's Degree or higher required
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $62.50 - $62.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Dec 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Lead Installation Technician- Jacksonville
Jacksonville, FL job
Leading the projects for installation, terminating, configuring, and testing enterprise security systems with minimal supervision. System knowledge of CCTV, access control, IP cameras, intrusion systems, video analytics, IP network and visitor management.
-Lead team on projects installs
-Ability to organize and manage workload in an efficient/ effective manner.
-Ability to interact with customer and be general supervision over project.
-Manage quality control and provide customer service.
-Responsible for project tracking.
Current certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus:
Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.
Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.
Locking hardware, ASSA ABLOY, Von Duprin & Adams Rite.
Intrusion: Vista, DSC, Bosch & DMP.
Skills
Access control, Electrical, Cabling, Security, Installation, Cable, Cctv, Install
Top Skills Details
Access control,Electrical,Cabling,Security,Installation,Cable,Cctv,Install
Additional Skills & Qualifications
Current certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus:
Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.
Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.
Locking hardware, ASSA ABLOY, Von Duprin & Adams Rite.
Intrusion: Vista, DSC, Bosch & DMP.
will invest in training for the right candidate.
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $28.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Dec 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Onboarding Operations Supervisor-Jacksonville
Jacksonville, FL job
and TEKsystems Global Services** We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
**Job Summary:**
The Onboarding Operations Supervisor provides direct oversight to Onboarding Operations Associate to manage onboarding activities as well as successful completion of related compliance requirements for their assigned team. The Onboarding Operations Supervisor ensures superior customer experience as it relates to our candidates, contractors, clients, and internal partners. This position will partner with leadership in both the CLS hub and field office(s) to ensure fulfilment of customer expectations. The Onboarding Operations Supervisor is responsible for interviewing, training, developing, and managing a team of Onboarding Operations Associates. This role works with the team to resolve more complex on-boarding related inquiries and issues escalated by the Associate team.
**Responsibilities**
**Key Responsibilities:**
_Process oversight_
+ Oversee the entire life cycle of contractor onboarding and off-boarding, including coordinating orientation, client compliance and off boarding activities
+ Achieve excellence in operations through auditing the collection of business critical information and data integrity
+ Provide input to process design and drive continuous process improvement focused on standardization and quality improvement, and implement changes where needed
+ Serve as an escalation point for complex inquiries, issues in contractor onboarding etc.
_Internal recruiting_
+ Recruit, interview, hire, counsel and terminate onboarding personnel on their assigned team
+ Ensure the consistency, quality, and timeliness of new hire onboarding process
_Coaching and development_
+ Coach and supervise Onboarding Operations Associate team for the given region; hold resources accountable for job function through assessing areas of strength and improvement
+ Responsible for continued education and development of Onboarding Operations Associate, including regular performance assessment and goal setting
+ Set expectations, ensure compliance, and recognize successes as it relates to performance management
+ Partner with hub trainer(s) to reflect updates to the knowledge book and other supporting material
_Reporting and communications_
+ Manage and enforce policies and procedures for hub operations
+ Review and deliver relevant reports to Onboarding Operations Manager
+ Develop and build strong stakeholder relationships in critical functions across the organization where collaboration is essential for success
Manage communications on complex issues with account manager/recruiter throughout the process
**Qualifications**
Competencies:
+ Strong problem solving and analytical skills
+ Relationship management experience with customer focus
+ Capability of working in a team oriented environment that is fair, open and honest
+ Thorough knowledge of business policies and human resource practices
+ Excellent leadership and interpersonal skills
+ Excellent written/oral communication and interpersonal skills
+ Strong decision making ability; is looked to for direction in a crisis
+ Ability to initiate action in order to accomplish goals or develop self without explicit instructions
+ Integrity and ability to maintain confidentiality and personal credibility
+ Ability to maintain professional relationships with internal and external customers
+ Ability to tackle complex issues and develop innovative, practical solutions
+ Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
+ Understanding how information impacts the operating company and how data will be used to support operating company decisions
+ Action and detail oriented; able to prioritize while handling multiple tasks
Qualifications:
+ A minimum of 2 years Field Support Group experience preferred
+ 4+ years leadership preferred
+ BA/BS degree in Human Resources, Business, and Accounting preferred
+ Ideal candidates would be a senior Sr. Associate or equivalent and/or have leadership experience.
Personal Attributes:
+ Natural team player
+ Honest and open
+ Self-starter
+ Critical thinker
+ Flexible
+ Self-Aware
**Compensation:** Salary Range for this role is $55,000 per year + Bonus (Quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, health plans, paid time off and holiday pay. See link/details below
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**Job Locations** _US-FL-Jacksonville_
**Job ID** _2025-12915_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Sales Development Representative 2 - Jacksonville, FL
Jacksonville, FL job
and TEKsystems Global Services** We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
**Benefits of Joining Our Team:**
+ Growth potential within the organization including a defined career path for sales professionals
+ Thorough sales training within the IT Talent Solutions and Services industry that includes working closely with an assigned Account Manager Lead as a Mentor
+ Dynamic and diverse culture within a strong team environment
+ Opportunities for continued education and education assistance
+ Unlimited earning potential, including a competitive base salary and uncapped commission structure
**Responsibilities**
**Essential Functions:**
The Sales Development Rep-2 (SDR-2) is responsible for executing on initial steps associated with the sales process. After successful completion of an extensive 10- week hands on training that includes online learning, business role plays and real time sales scenarios, the SDR will:
- Research and build call sheets of targeted customers in the market by leveraging tools like Linked In and resources including Candidates and current Consultants
- Document, track and research all leads coming in from Recruiter Lead Program
- Build overall customer profiles based on information learned and talk tracks for each customer by using tools like Seismic and Gong
- Perform outreach to targeted customer list and document weekly activity
- Partner with Director of Business Operations on using the Inward Lens tool to identify lost customers in order to build call sheets to generate new meetings.
Success in the SDR-2 Role will lead to promotion to Account Manager where additional responsibilities will include:
- Develop and manage new and existing customer relationships by leveraging resources including but not limited to Salesforce and Hoovers
- Increase sales and market share through assigned and newly generated accounts
- Contact and meet with prospective customers to establish customer needs, hiring cycles, and build a customer intimate relationship
- Prepare and present sales information and effective proposals for customers
- Partner with Delivery team in identifying top IT Talent to fulfill client needs
**Qualifications**
**Educational & Experience Requirements:**
+ Bachelor's Degree OR Military experience OR Associates Degree with 3 years of professional experience OR 4 years of professional experience
+ Minimum of 1 year of Sales Experience OR Degree in Sales OR Sales Internship Experience OR Active membership in a Collegiate Sales Club/ Organization
+ A strong desire for a career in B2B Sales
+ Excellent written and oral communication skills which can be leveraged in areas of negotiations
+ A sense of urgency, excellent presentation skills and a high standard of professionalism and character are musts
+ The ability to overcome obstacles without becoming discouraged and readily collaborate with others to accomplish goals
+ A strong propensity to learn is necessary
The salary for this role is $60,000 + weekly commission + performance based bonuses(quarterly and annual) and monthly car and cell phone allowance.
Training: $21.00/hr and eligible for overtime (plus COLA where applicable).
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
**********************************************
**The Company is a equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.**
**Job Locations** _US-FL-Jacksonville_
**Job ID** _2025-12569_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Travel Cable Technician
Jacksonville, FL job
Job Title: Travel Technician We are seeking Travel Technicians to join our team and work at various locations across the United States. This position requires 100% travel and involves installing low-voltage wiring and equipment such as IP cameras, Wireless Access Points (WAPs), routers, switches, and more. Candidates should expect to be on the road for 2-8 months at a time.
The ideal candidate is a self-starter who works well with a partner. You will be paired with another technician for the duration of each project, typically working 6 days per week.
Responsibilities:
+ Pull and terminate low-voltage cable (Cat5, Cat6).
+ Install network equipment in commercial settings.
+ Follow instructions and applicable codes when pulling cable.
+ Run low-voltage cabling in commercial buildings, including drilling through concrete walls and limited conduit work.
+ Ensure all cables are neatly tied and bundled according to safety regulations.
+ Install cable support structures such as j-hooks, cable racks, and inner duct.
+ Conduct tests to verify newly installed cable systems and devices are operational.
+ Troubleshoot cable network issues.
+ Adhere to all project safety requirements set forth by the client, customers, or OSHA.
+ Perform additional duties as assigned by your supervisor.
Requirements:
+ Previous experience as a Data Cable Technician.
+ Ability and willingness to travel extensively nationwide (100% travel).
+ Available to work overnight shifts (7 PM - 7 AM), 5 days per week.
+ Ability to lift and carry 50 lbs or more multiple times per shift.
+ Comfortable working in cramped spaces and at heights.
+ Ability to operate a scissor lift.
+ Willingness to travel to Lowell, AR for new hire orientation.
+ Valid driver's license with a clean driving record (no DUI/DWI in the past 3 years).
+ Ability to complete work orders and maintain tools provided by the company.
+ Compliance with PPE requirements (company provides hard hat, vest, and safety glasses; must provide steel-toed boots).
+ Required tools: hand tools, screwdrivers (standard and Phillips), snips, punch-down tool (impact), toner and probe, pliers, adjustable wrenches, joint pliers, and lineman pliers.
Skills:
+ Low-voltage cabling and installation
+ Wireless Access Points (WAP)
+ CCTV installation
+ Access control systems
+ Cable termination and punch-down
+ Troubleshooting network issues
Benefits:
+ Per diem: $125/day for food and lodging
+ Company vehicle provided (traveling with a partner)
Experience Level:
Intermediate
Job Type & Location
This is a Contract position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $19.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Dec 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Business Support Associate-Jacksonville
Jacksonville, FL job
and TEKsystems Global Services** We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to contract employees, clients, corporate, center, , and internal partners. This is a customer-facing role that will require ongoing support of customer interactions, as well as problem resolution, along with maintaining general office operations.
**Responsibilities**
**Key Responsibilities**
**_Employee Experience_**
+ Support consultant in person onboarding activities utilizing Office Visit calendar in ACT. Activities include I-9 form and E-Verify completion asset ordering, and customer specific equipment ordering.
+ Partner with center field support and internal employees to ensure seamless consultant onboarding, timely payroll completion, and superior life cycle management service is provided by utilizing Cases.
+ Conduct internal employee onboarding process start to finish.
+ Submit weekly payroll for internal employees.
+ Provide general business support to Director of Branch Operations or Office leader.
+ Provide general business support to all internal employees.
**_Office Operational Support Activities_**
+ Provide outstanding front office customer service (telephone and reception area)
+ Maintain outstanding levels of administrative support to all internal and external employeesand assist with problem resolution related to process, operational, and technology questions.
+ Serve as point of contact for TEKsystems real estate communications (support any in-office updates/moves/installations),and building property management.
+ Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).
+ Provide education and support to field office producers around critical consultant operational processes.
**Qualifications**
**Competencies**
+ Ability to prioritize, organize, problem solve and meet deadlines and goals
+ Ability to communicate effectively and provide follow up
+ Capability of working in a team-oriented environment and deliver/receive honest feedback
+ Thorough knowledge of business policies and operational practices
+ Excellent written/oral communication and interpersonal skills
+ Strong decision-making ability
+ Ability to build strong partnerships with all i customers, both locally and in our corporate and center-based locations
+ Integrity and ability to maintain confidentiality and personal credibility
+ Ability to tackle complex issues and develop innovative, practical solutions
+ Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
+ Understanding how information impacts the operating company and how data will be used to support operating company decisions
+ Action and detail oriented; able to prioritize while handling multiple tasks
**Qualifications**
+ 1 + years' experience in a customer service related position
+ Associates degree or two years of applicable experience in customer service
+ Ideal candidates would have prior internship or work experience in customer service or a business environment.
**Personal Attritibutes**
+ Team player
+ Tactful and diplomatic
+ Self-starter/initiator
+ Critical thinker
+ Seeks growth and self-improvement
+ Flexible
+ Resilient/composed
+ Self-aware
**Compensation:** $19.23/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
**We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.**
**Job Locations** _US-FL-Jacksonville_
**Job ID** _2025-12945_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Member Service Rep Level 1
Jacksonville, FL job
Member Service Representative (MSR) - Jacksonville, FL Training Schedule: 8:00 AM - 4:30 PM EST- Hybrid- Onsite Days 2/11-2/18 Work Schedule - Remote: Between 2:00 PM - 12:30 AM EST (8.5-hour shifts within a 9.5-hour window)
About the Role:
We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives
(MSRs).
As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You'll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service.
What You'll Do:
+ Handle inbound calls and assist members with account servicing needs
+ Navigate multiple systems to research and resolve account concerns
+ Provide exceptional customer service and support
+ Maintain accurate documentation and follow compliance procedures
What We're Looking For:
+ Strong communication and problem-solving skills
+ Ability to multitask and work efficiently in a high-volume environment
+ Comfortable using multiple systems and tools to assist members
+ Reliable and punctual, especially during training
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Dec 23, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Revenue Cycle Education Manager
Jacksonville, FL job
+ This role is responsible for leading the design, development, and delivery of both eLearning and instructor-led training programs. + The focus is on revenue cycle applications across various settings, such as: Patient Access, Health Information Management and Coding, Hospital Billing, Professional Billing, and the Single Billing Office.
+ This highly visible role involves daily interaction with leadership and requires professionalism, strategic thinking, and the ability to manage complex personalities and expectations.
+ The manager builds curriculums, integrates Epic and on-the-job training, and supports centralized training efforts.
+ Flexibility is key, with variable on-site requirements and occasional weekend training during go-live events.
+ While Epic experience can be taught and credentialed within 90 days, strong leadership and training experience - especially with high level stakeholders - is essential.
Qualifications to Apply:
+ Leadership and influence - proven ability to work with and influence high level leadership (Directors, Executive Directors, VPs), including the ability to push back professionally and escalate issues appropriately.
+ Curriculum Development - Experience designing and implementing training programs across the full revenue cycle, with a focus on both Epic systems and practical, service-based learning.
+ Training Delivery - Skilled in onboarding and facilitating full-day training sessions, including Epic credentialing and hands-on patient interaction modules.
+ Strategic thinking and project management - Ability to see the broader organizational impact of training initiatives and manage projects from a strategic and operational perspective.
+ Adaptability and Flexibility - Willingness to work on-site as needed, including weekends during go-live events, and adjust to varying schedules and locations. Capable of managing difficult personalities and high-pressure environments with professionalism.
APPLY NOW!!!!
Job Type & Location
This is a Permanent position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $62.50 - $62.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Project Operations Associate
Jacksonville, FL job
and TEKsystems Global Services** We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
**Description:**
The Project Operations Associate (POA) facilitates escalation of financial operations issues and reporting functions for a project based services organization. The POA serves as the direct communication link from sales and delivery teams to OSG. This role is responsible for preparing financial reports for management, which will be used as analytical tools by stakeholders.
**Responsibilities**
+ Creates weekly audits and reports to reconcile financial data. Assists with compiling monthly financial data for company income statements.
+ Ensures accurate revenue & cost capture, effective reporting, and appropriate issue resolution of project financials.
+ Participate in month end close; calculate monthly accruals and supply data for month end reports.
+ Audit monthly revenue and costs and request adjustments as necessary
+ Communicates with sales and delivery contacts regarding financial aspects of projects. Provides monthly project performance summary reports to internal stakeholders.
+ Ensures accuracy in gross profit and commission reporting.
+ Provide guidance to field support personnel, where applicable.
+ Ad-hoc reporting and analysis as requested by the stakeholders.
+ Build effective relationships with sales and delivery personnel.
**Qualifications**
+ **Education and Experience:** Ideal candidates would have one or a mix of the following education and experience:
+ 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
+ 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
+ 2 year degree and relevant experience in AR/Accounting/Finance required.
+ Prior internship or work experience in customer service or a business, financial environment. **Qualifications:**
+ Exceptional organizational and analytical abilities
+ Strong communication skills and work ethic
+ Goal driven with problem solving skills
+ Proficient in Microsoft Office (Excel and Word required)
+ Ability to work multi-task, work independently and as a team player
+ **Compensation:** $20.19/hr and eligible for overtime + bonus (quarterly) Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below **********************************************
**Job Locations** _US-FL-Jacksonville_
**Job ID** _2021-9486_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Onboarding Operations Supervisor-Jacksonville
Jacksonville, FL job
and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Job Summary:
The Onboarding Operations Supervisor provides direct oversight to Onboarding Operations Associate to manage onboarding activities as well as successful completion of related compliance requirements for their assigned team. The Onboarding Operations Supervisor ensures superior customer experience as it relates to our candidates, contractors, clients, and internal partners. This position will partner with leadership in both the CLS hub and field office(s) to ensure fulfilment of customer expectations. The Onboarding Operations Supervisor is responsible for interviewing, training, developing, and managing a team of Onboarding Operations Associates. This role works with the team to resolve more complex on-boarding related inquiries and issues escalated by the Associate team.
Responsibilities
Key Responsibilities:
Process oversight
* Oversee the entire life cycle of contractor onboarding and off-boarding, including coordinating orientation, client compliance and off boarding activities
* Achieve excellence in operations through auditing the collection of business critical information and data integrity
* Provide input to process design and drive continuous process improvement focused on standardization and quality improvement, and implement changes where needed
* Serve as an escalation point for complex inquiries, issues in contractor onboarding etc.
Internal recruiting
* Recruit, interview, hire, counsel and terminate onboarding personnel on their assigned team
* Ensure the consistency, quality, and timeliness of new hire onboarding process
Coaching and development
* Coach and supervise Onboarding Operations Associate team for the given region; hold resources accountable for job function through assessing areas of strength and improvement
* Responsible for continued education and development of Onboarding Operations Associate, including regular performance assessment and goal setting
* Set expectations, ensure compliance, and recognize successes as it relates to performance management
* Partner with hub trainer(s) to reflect updates to the knowledge book and other supporting material
Reporting and communications
* Manage and enforce policies and procedures for hub operations
* Review and deliver relevant reports to Onboarding Operations Manager
* Develop and build strong stakeholder relationships in critical functions across the organization where collaboration is essential for success
Manage communications on complex issues with account manager/recruiter throughout the process
Qualifications
Competencies:
* Strong problem solving and analytical skills
* Relationship management experience with customer focus
* Capability of working in a team oriented environment that is fair, open and honest
* Thorough knowledge of business policies and human resource practices
* Excellent leadership and interpersonal skills
* Excellent written/oral communication and interpersonal skills
* Strong decision making ability; is looked to for direction in a crisis
* Ability to initiate action in order to accomplish goals or develop self without explicit instructions
* Integrity and ability to maintain confidentiality and personal credibility
* Ability to maintain professional relationships with internal and external customers
* Ability to tackle complex issues and develop innovative, practical solutions
* Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
* Understanding how information impacts the operating company and how data will be used to support operating company decisions
* Action and detail oriented; able to prioritize while handling multiple tasks
Qualifications:
* A minimum of 2 years Field Support Group experience preferred
* 4+ years leadership preferred
* BA/BS degree in Human Resources, Business, and Accounting preferred
* Ideal candidates would be a senior Sr. Associate or equivalent and/or have leadership experience.
Personal Attributes:
* Natural team player
* Honest and open
* Self-starter
* Critical thinker
* Flexible
* Self-Aware
Compensation: Salary Range for this role is $55,000 per year + Bonus (Quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, health plans, paid time off and holiday pay. See link/details below
**********************************************
Auto-ApplyBusiness Support Associate-Jacksonville
Jacksonville, FL job
and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to contract employees, clients, corporate, center, , and internal partners. This is a customer-facing role that will require ongoing support of customer interactions, as well as problem resolution, along with maintaining general office operations.
Responsibilities
Key Responsibilities
Employee Experience
* Support consultant in person onboarding activities utilizing Office Visit calendar in ACT. Activities include I-9 form and E-Verify completion asset ordering, and customer specific equipment ordering.
* Partner with center field support and internal employees to ensure seamless consultant onboarding, timely payroll completion, and superior life cycle management service is provided by utilizing Cases.
* Conduct internal employee onboarding process start to finish.
* Submit weekly payroll for internal employees.
* Provide general business support to Director of Branch Operations or Office leader.
* Provide general business support to all internal employees.
Office Operational Support Activities
* Provide outstanding front office customer service (telephone and reception area)
* Maintain outstanding levels of administrative support to all internal and external employees and assist with problem resolution related to process, operational, and technology questions.
* Serve as point of contact for TEKsystems real estate communications (support any in-office updates/moves/installations),and building property management.
* Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).
* Provide education and support to field office producers around critical consultant operational processes.
Qualifications
Competencies
* Ability to prioritize, organize, problem solve and meet deadlines and goals
* Ability to communicate effectively and provide follow up
* Capability of working in a team-oriented environment and deliver/receive honest feedback
* Thorough knowledge of business policies and operational practices
* Excellent written/oral communication and interpersonal skills
* Strong decision-making ability
* Ability to build strong partnerships with all i customers, both locally and in our corporate and center-based locations
* Integrity and ability to maintain confidentiality and personal credibility
* Ability to tackle complex issues and develop innovative, practical solutions
* Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
* Understanding how information impacts the operating company and how data will be used to support operating company decisions
* Action and detail oriented; able to prioritize while handling multiple tasks
Qualifications
* 1 + years' experience in a customer service related position
* Associates degree or two years of applicable experience in customer service
* Ideal candidates would have prior internship or work experience in customer service or a business environment.
Personal Attritibutes
* Team player
* Tactful and diplomatic
* Self-starter/initiator
* Critical thinker
* Seeks growth and self-improvement
* Flexible
* Resilient/composed
* Self-aware
Compensation: $19.23/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Auto-ApplyBusiness Operations Associate - Jacksonville
Jacksonville, FL job
and TEKsystems Global Services We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
Responsibilities
Scope of Position:
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.
Qualities include:
Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace
Essential Functions:
* Manage total accounts receivable with an Aging in excess of $3.5 million
* Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
* Responsible for gathering the necessary data to assist Management with account specific decisions
* Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
* Auditing accounts to ensure accurate billing and client specific information
Qualifications
Education and Experience:
Ideal candidates would have one or a mix of the following education and experience:
* 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
* 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
* 2 year degree and relevant experience in AR/Accounting/Finance required.
* Prior internship or work experience in customer service or a business, financial environment.
Qualifications:
* Exceptional organizational and analytical abilities
* Strong communication skills and work ethic
* Goal driven with problem solving skills
* Proficient in Microsoft Office (Excel and Word required)
* Ability to work multi-task, work independently and as a team player
Compensation: $20.19/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
**********************************************
Auto-ApplyOnboarding Operations Associate - GS Jacksonville
Jacksonville, FL job
and TEKsystems Global Services** We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
**Job Summary:**
The Onboarding Operations Associate is responsible for ensuring our customers - including but not limited to contract employees, clients, program offices, and alternative delivery teams - receive superior post-offer screening support as well as on-boarding and off-boarding support.
**Responsibilities**
**Key Responsibilies:**
**_Candidate process and pre-start documents_**
+ Provide world class customer service in every interaction to ensure a quality candidate experience
+ Receive and review onboarding trigger (ESF, SIF, or other forms)
+ Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office
+ Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
+ Enter and manage background, drug testing and medical screening process for contractors
+ Manage the HR folder process to ensure onboarding paperwork is completely in a timely manner
+ Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
+ Provide pre-employment documents and screen requirements to the candidate for review and signature
**_Client requirements management_**
+ Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
+ Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
**_Candidate data and lifecycle management_**
+ Ensure that candidate information is set up in the system and appropriate provisioning is complete (security, email accounts, asset re-allocation for job/position changes)
+ Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
+ Document all candidate/contractor touchpoints and communicate updates in a timely manner
**_Compliance and issue resolution_**
+ Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness
**_Candidate off-boarding_**
+ Manage and communicate off-boarding requirements
+ Manage candidate off boarding, including termination notification, completion of unemployment data, meetings and hearings
**Qualifications**
**Competencies:**
+ Ability to prioritize, organize, problem solve and meet deadlines and goals
+ Ability to communicate effectively and provide follow up
+ Capability of working in a team oriented environment that is fair, open and honest
+ Thorough knowledge of business policies and human resource practices
+ Excellent written/oral communication and interpersonal skills
+ Strong decision making ability
+ Integrity and ability to maintain confidentiality and personal credibility
+ Ability to tackle complex issues and develop innovative, practical solutions
+ Understanding of the Allegis organization; context, complexity, dynamics, key issues and driver
+ Understanding how information impacts the operating company and how data will be used to support operating company decisions
+ Action and detail oriented; able to prioritize while handling multiple tasks
**Qualifications:**
+ 2 + years' experience in a customer service related position
+ Associates degree or two years of applicable experience in customer service
+ Ideal candidates would have prior internship or work experience in customer service or a business environment.
**Personal Attributes:**
+ Natural team player
+ Confidential and diplomatic
+ Self-starter/initiator
+ Critical thinker
+ Seeks growth and self-improvement
+ Flexible
+ Resilient/composed
+ Self-aware
+ Ability to prioritize, organize, problem solve and meet deadlines and goals
+ Ability to communicate effectively and provide follow up
+ Ability to build strong partnerships with all internal customers, both in their own office and from a distance
+ Understanding how information impacts the operating company and how data will be used to support operating company decisions
+ BA/BS degree in Human Resources, Business, and Accounting preferred
+ Action and detail oriented; able to prioritize while handling multiple tasks
Compensation: $20.19/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
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**Job Locations** _US-FL-Jacksonville_
**Job ID** _2025-12927_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Time and Expense Operations Associate - GS Jacksonville
Jacksonville, FL job
and TEKsystems Global Services** We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
**Job Summary:**
The Time and Expense Operations Associate is responsible for the processing and management of the Time Capture and Expense activities with an overall focus on data collection, data integrity and customer service while representing professionalism within all relationships.
**Responsibilities**
**Key Responsibilities:**
_Time processing and adjustments_
+ Provide world class customer service in every interaction to ensure a quality employee experience
+ Perform collection of timecards and record of time data in the payroll system
+ Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system
+ Run reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecards
+ Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system
+ Communicate with clients and contractors to obtain approved timecards and expense documents.
+ Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholders
+ Manage and track personal time off (PTO),absence etc.; manage related documentation and system updates
_Expense processing and adjustments_
+ Collect expense forms and record expense information into payroll system
+ Track contractor expense reports and ensure accurate matching with claimable receipts
+ Execute expense report adjustments in payroll system
_Audit activities and issue resolution_
+ Support issue resolution with regards to the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups
+ Validate time & attendance against timesheet data and invoice where required
+ Promptly escalate complex time and expense related inquires and issues to TCE Supervisor for resolution
+ Validate payment against expense forms, receipt back up and client & regulatory requirements.
+ Manage timecard and billing audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central
+ Start , Finish entry and Data entry
+ Enter all starts (new hire and rehire) for assigned field offices within 24 hours of confirmed start date or finish.
+ Audit New Starts report and partner with field office to confirm accuracy
+ Process finishes according to state specific requirements to ensure compliance
+ Assist with data entry of personal data updates, direct deposit, position changes including rates and end dates.
**Qualifications**
**Competencies:**
+ Ability to prioritize, organize, problem solve and meet deadlines and goals
+ Ability to communicate effectively and provide follow up
+ Capability of working in a team oriented environment that is fair, open and honest
+ Thorough knowledge of business policies and human resource practices
+ Excellent written/oral communication and interpersonal skills
+ Strong decision making ability
+ Integrity and ability to maintain confidentiality and personal credibility
+ Ability to tackle complex issues and develop innovative, practical solutions
+ Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
+ Understanding how information impacts the operating company and how data will be used to support operating company decisions
+ Action and detail oriented; able to prioritize while handling multiple tasks
**Qualifications:**
+ 2 + years' experience in a customer service related position
+ Associates degree or two years of applicable experience in customer service
+ BA/BS degree in Human Resources, Business, and Accounting preferred
+ Ideal candidates would have prior internship or work experience in customer service or a business environment.
**Personal Attributes:**
+ Natural team player
+ Confidential and diplomatic
+ Self-starter/initiator
+ Critical thinker
+ Seeks growth and self-improvement
+ Flexible
+ Resilient/composed
+ Self-aware
+ Ability to prioritize, organize, problem solve and meet deadlines and goals
+ Ability to communicate effectively and provide follow up
+ Ability to build strong partnerships with all internal customers, both in their own office and from a distance
+ Understanding how information impacts the operating company and how data will be used to support operating company decisions
+ Action and detail oriented; able to prioritize while handling multiple tasks
**Compensation:** $20.19/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
**********************************************
**Job Locations** _US-FL-Jacksonville_
**Job ID** _2025-12881_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Business Operations Associate - Jacksonville
Jacksonville, FL job
and TEKsystems Global Services** We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
**Responsibilities**
**Scope of Position:**
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.
**Qualities include:**
Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace
**Essential Functions:**
+ Manage total accounts receivable with an Aging in excess of $3.5 million
+ Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
+ Responsible for gathering the necessary data to assist Management with account specific decisions
+ Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
+ Auditing accounts to ensure accurate billing and client specific information
**Qualifications**
**Education and Experience:**
Ideal candidates would have one or a mix of the following education and experience:
+ 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
+ 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
+ 2 year degree and relevant experience in AR/Accounting/Finance required.
+ Prior internship or work experience in customer service or a business, financial environment.
**Qualifications:**
+ Exceptional organizational and analytical abilities
+ Strong communication skills and work ethic
+ Goal driven with problem solving skills
+ Proficient in Microsoft Office (Excel and Word required)
+ Ability to work multi-task, work independently and as a team player
**Compensation:** $20.19/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
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**Job Locations** _US-FL-Jacksonville_
**Job ID** _2025-12039_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Project Operations Associate
Jacksonville, FL job
and TEKsystems Global Services We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
Description:
The Project Operations Associate (POA) facilitates escalation of financial operations issues and reporting functions for a project based services organization. The POA serves as the direct communication link from sales and delivery teams to OSG. This role is responsible for preparing financial reports for management, which will be used as analytical tools by stakeholders.
Responsibilities
* Creates weekly audits and reports to reconcile financial data. Assists with compiling monthly financial data for company income statements.
* Ensures accurate revenue & cost capture, effective reporting, and appropriate issue resolution of project financials.
* Participate in month end close; calculate monthly accruals and supply data for month end reports.
* Audit monthly revenue and costs and request adjustments as necessary
* Communicates with sales and delivery contacts regarding financial aspects of projects. Provides monthly project performance summary reports to internal stakeholders.
* Ensures accuracy in gross profit and commission reporting.
* Provide guidance to field support personnel, where applicable.
* Ad-hoc reporting and analysis as requested by the stakeholders.
* Build effective relationships with sales and delivery personnel.
Qualifications
* Education and Experience:
Ideal candidates would have one or a mix of the following education and experience:
* 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
* 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
* 2 year degree and relevant experience in AR/Accounting/Finance required.
* Prior internship or work experience in customer service or a business, financial environment.
Qualifications:
* Exceptional organizational and analytical abilities
* Strong communication skills and work ethic
* Goal driven with problem solving skills
* Proficient in Microsoft Office (Excel and Word required)
* Ability to work multi-task, work independently and as a team player
* Compensation: $20.19/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
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