Client Services Manager jobs at Brown and Caldwell - 531 jobs

The Alaka`ina Foundation Family of Companies (FOCs) has a potential need for a General Services Clerk - Fleet Manager I to provide support for our government customer in Fort Collins, CO. DESCRIPTION OF RESPONSIBILITIES: Print out conference room schedules and post one on each conference room daily. Receive/deliver mail and packages. Prepare overnight mailing labels or affix appropriate postage to small packages or letters for outgoing office mail. Assist with organizing and stocking general office supply areas on each floor of the building. Maintain inventory of office supplies and routinely create list of supplies needed to replenish stock to be purchased by a CDC. Proficiency with a variety of computer skills including Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Transport staff and visitors between buildings on the CDC Fort Collins campus using a GSA vehicle or CDC-owned vehicles. Additionally, they may need to transport personnel to and from local hotels or the airport. Transport supplies and equipment between on-campus buildings and off-campus to CDC-leased warehouses, and other locations as needed. In addition, meet repair/delivery/cleaning workers periodically at the warehouse to let them into the building and to lock and secure the facility afterward. Pick-up supplies/equipment/vehicles from local vendors, as needed, and deliver to appropriate location. Maintain the GSA Motor Vehicle Fleet on the CDC Fort Collins Campus. This includes, but is not limited to, making arrangements for and taking vehicles to scheduled maintenance or repairs; washing and cleaning vehicles weekly; providing weekly vehicle quality inspection; and driving them to/from the Denver GSA Center as needed Enter and maintain vehicle data within the GSA vehicle electronic sites (e.g., entering mileage, maintenance data, and fuel/repair receipts). Manage the check-in/check-out of GSA vehicles to federal staff through the Vehicle Reservation System. REQUIRED DEGREE/EDUCATION/CERTIFICATION: Must have a High School Diploma. Must have a valid Colorado Driver's License. Must be able to climb stairs and to physically lift to forty (40) pounds of weight. REQUIRED CITIZENSHIP AND CLEARANCE: * Must be U.S. Citizen * Must be able to pass a background investigation. The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees "EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans" The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit ************************** #LI-JS1 #ClearanceJobs

A transport authority in New York is seeking a Manager for CBTC Carbone Integration responsible for overseeing the design, testing, and installation of train control systems on subway cars. Candidates should have a bachelor's degree in electrical engineering along with at least ten years of experience, including five in a managerial role. This role offers a salary range of $129,471.00 - $136,290.00 and is an excellent opportunity to contribute to innovative transit technology. #J-18808-Ljbffr

APPLY DIRECTLY ON TOWN WEBSITE WITH THIS LINK:***************************************************************************************************************************** OpportunitiesJobs About the Role The CMCC Operations Manager oversees the overall functionality, efficiency, and daily operations of the Charles Mack Citizen Center (CMCC). This role ensures exceptional event execution, facility upkeep, and customer service excellence while fostering a welcoming, safe, and well-maintained environment for clients, visitors, and staff. The ideal candidate is a proactive problem-solver who thrives in a dynamic, hands-on setting-balancing administrative responsibilities with operational leadership. This position plays a key role in positioning the CMCC competitively within the regional event market and reports directly to the Experience & Engagement Deputy Director. Duties and Responsibilities Facility & Event Operations Oversee daily facility operations, including room setups, equipment usage, and cleanliness. Ensure all building systems (HVAC, lighting, security, etc.) function properly; coordinate repairs with Facilities. Manage inventory of equipment and supplies to support events and daily operations. Support technical needs for events, including audio-visual and lighting systems. Monitor facility adherence to fire codes, ADA standards, safety requirements, and emergency procedures. Staff Leadership & Management Train, supervise, and evaluate Event Services staff, including part-time and temporary employees. Develop staff schedules to ensure proper coverage for operations and events. Promote a positive team culture focused on service, efficiency, and accountability. Customer Service & Client Relations Ensure exceptional service for all internal and external customers. Address and resolve client concerns promptly and professionally. Collaborate with the Event Services Supervisor for seamless event execution. Administrative & Strategic Responsibilities Assist with developing and managing the operations budget; monitor spending and identify cost-saving opportunities. Prepare reports on facility usage, maintenance needs, and operational performance. Work with Marketing to promote the CMCC and attract diverse events. Manage vendor relationships, including catering and other service partnerships. Contribute to long-term planning for facility improvements, expansion, and revenue enhancement. Minimum Education and Experience Bachelor's degree in Business Administration, Hospitality/Event Management, or related field preferred. Minimum 3 years of experience in facility operations, event management, or similar work. Minimum 3 years of supervisory experience required. Equivalent combinations of education and experience will be considered.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is actively seeking a creative, highly talented, and motivated Transportation Group Manager for immediate employment for the Stevens Point, Wisconsin office. Responsibilities will include the oversight and management of active projects tasks and project teams, business development, and support for Transportation projects and pursuits. Projects may include roadways/highways, bridges, utilities, and misc. facilities related to transportation or infrastructure projects for a range of prospective clients, including WisDOT, and other counties and municipalities as well as projects and pursuits. Responsibilities Supervises group of engineers and/or technicians, coordinating activities of the team. Coordinating with other disciplines Performs various responsibilities for the Surface Transportation group or department. Project management of plan production and development of bid sets Interact and coordinate regularly with clients and sub-consultants in the various assignments Has full responsibility for interpreting, organizing, executing, and coordinating technical assignments. Generally requires multi-disciplinary knowledge of engineering. Plans and develops engineering tasks with unique challenges and innovative ideas. Maintains liaison with units within the organization and individuals inside and outside of the organization. Responsible for acting independently on technical matters pertaining to surface transportation. Work at this level usually requires extensive progressive experience. Works under minimal supervision. Other related design tasks Qualifications Minimum Requirements: * BA/BS + 6 years of experience or demonstrated equivalency of experience and/or education Preferred Qualifications: Wisconsin PE license highly preferred 8 + years of experience designing highway/roadway systems, drainage systems, and traffic control plans Experience managing multidisciplinary projects with sub-consultants Experience with Business Development/Client Relations Experience with WisDOT proposals and interviews Experience with managing people at various experience levels and ability to mentor with their career development Experience with design software including AutoCAD and Civil 3D Familiar with MS Office software (Excel, Word, Project) is a plus Good communication skills Additional Information About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team-back-office services, recruiting, training, equipment, marketing, and more-you'll have the tools to succeed, but the branch's performance is ultimately yours to lead. Our customers expect the same Landscape Workshop experience-“Quality Service - Dedicated Professionals - Proactive Management”-from every branch. As GM, you ensure that promise is kept. Key Responsibilities Leadership & Culture Build and sustain a performance-driven, safety-first culture. Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals. Operational Excellence Oversee production schedules, resource planning, and quality control across multiple projects. Maintain labor efficiency and optimize workflows for maximum productivity. Financial & Sales Performance Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth. Partner with your Business Development Manager to drive new sales opportunities and revenue streams. Understand and leverage financial statements to make informed decisions. Customer Satisfaction & Retention Ensure delivery of exceptional service to achieve 90%+ customer retention. Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans. Team Development Recruit, train, and mentor Account Managers, Field Managers, and crews. Identify high-potential team members for advancement and actively develop their careers. Conduct regular performance reviews and provide actionable feedback. Continuous Recruitment Maintain an active recruiting pipeline to meet current and future staffing needs. Qualifications Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation. Sales & Service: Proven success managing customer relationships and driving revenue. Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously. Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions. Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute). Communication: Strong written and verbal communication skills in English. Leadership Mindset: Commitment to developing people both professionally and personally. Why Landscape Workshop? We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team, back-office services, recruiting, training, equipment, marketing, and more you'll have the tools to succeed, but the branch's performance is ultimately yours to lead. Our customers expect the same Landscape Workshop experience "Quality Service - Dedicated Professionals - Proactive Management” from every branch. As GM, you ensure that promise is kept. Key Responsibilities: Leadership & Culture Build and sustain a performance-driven, safety-first culture. Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals. Operational Excellence Oversee production schedules, resource planning, and quality control across multiple projects. Maintain labor efficiency and optimize workflows for maximum productivity. Financial & Sales Performance Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth. Partner with your Business Development Manager to drive new sales opportunities and revenue streams. Understand and leverage financial statements to make informed decisions. Customer Satisfaction & Retention Ensure delivery of exceptional service to achieve 90%+ customer retention. Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans. Team Development Recruit, train, and mentor Account Managers, Field Managers, and crews. Identify high-potential team members for advancement and actively develop their careers. Conduct regular performance reviews and provide actionable feedback. Continuous Recruitment Maintain an active recruiting pipeline to meet current and future staffing needs. Qualifications Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation. Sales & Service: Proven success managing customer relationships and driving revenue. Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously. Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions. Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute). Communication: Strong written and verbal communication skills in English. Leadership Mindset: Commitment to developing people both professionally and personally. Why Landscape Workshop? We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team back-office services, recruiting, training, equipment, marketing, and more; you'll have the tools to succeed, but the branch's performance is ultimately yours to lead. Our customers expect the same Landscape Workshop experience “Quality Service - Dedicated Professionals Proactive Management” from every branch. As GM, you ensure that promise is kept. Key Responsibilities: Leadership & Culture Build and sustain a performance-driven, safety-first culture. Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals. Operational Excellence Oversee production schedules, resource planning, and quality control across multiple projects. Maintain labor efficiency and optimize workflows for maximum productivity. Financial & Sales Performance Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth. Partner with your Business Development Manager to drive new sales opportunities and revenue streams. Understand and leverage financial statements to make informed decisions. Customer Satisfaction & Retention Ensure delivery of exceptional service to achieve 90%+ customer retention. Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans. Team Development Recruit, train, and mentor Account Managers, Field Managers, and crews. Identify high-potential team members for advancement and actively develop their careers. Conduct regular performance reviews and provide actionable feedback. Continuous Recruitment Maintain an active recruiting pipeline to meet current and future staffing needs. Qualifications: Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation. Sales & Service: Proven success managing customer relationships and driving revenue. Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously. Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions. Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute). Communication: Strong written and verbal communication skills in English. Leadership Mindset: Commitment to developing people both professionally and personally. Why Landscape Workshop? We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team-back-office services, recruiting, training, equipment, marketing, and more-you'll have the tools to succeed, but the branch's performance is ultimately yours to lead. Our customers expect the same Landscape Workshop experience- “Quality Service - Dedicated Professionals - Proactive Management”-from every branch. As GM, you ensure that promise is kept. Key Responsibilities Leadership & Culture Build and sustain a performance-driven, safety-first culture. Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals. Operational Excellence Oversee production schedules, resource planning, and quality control across multiple projects. Maintain labor efficiency and optimize workflows for maximum productivity. Financial & Sales Performance Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth. Partner with your Business Development Manager to drive new sales opportunities and revenue streams. Understand and leverage financial statements to make informed decisions. Customer Satisfaction & Retention Ensure delivery of exceptional service to achieve 90%+ customer retention. Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans. Team Development Recruit, train, and mentor Account Managers, Field Managers, and crews. Identify high-potential team members for advancement and actively develop their careers. Conduct regular performance reviews and provide actionable feedback. Continuous Recruitment Maintain an active recruiting pipeline to meet current and future staffing needs. Qualifications Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation. Sales & Service: Proven success managing customer relationships and driving revenue. Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously. Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions. Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute). Communication: Strong written and verbal communication skills in English. Leadership Mindset: Commitment to developing people both professionally and personally. Why Landscape Workshop? We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.

Under the general direction of the Director of Client Services for Information Technology Services, the Client Services Manager has two main focuses: client relationships and service delivery. Client relationship focuses on the development, building, and nurturing of strategic relationships with external partners, business partners, and fellow IT leaders to create and support solutions that align with customer needs. Service delivery focuses on the leadership required to lead a team of information technologists who provide front line support to faculty, students and staff. The incumbent in this position is responsible for developing staff, monitoring service levels and striving to continuously improve framework and initiatives. #CalPolyITS Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications Demonstrated expertise in building and leading an effective operations team by providing work direction, service level monitoring, escalation resolution and continuous service improvement. Thorough knowledge and practice of the principles of at least one of the following: ITIL, Lean Six Sigma and/or Agile. Demonstrated skill ensuring that appropriate technical products or services are provided, maintained and enhanced. Demonstrated skill in maintaining high quality/standards of work, initiative, ethics, commitment, and professional responsibility and judgment. Ability to represent the university in a professional and conscientious manner. Skilled at building inclusive, effective teams and able to develop and empower staff to enable high performance and engagement. Demonstrated skill in reviewing and acting upon complex individual and organizational problems and making recommendations to influence change in technology policies. Education and Experience Bachelor's degree and five (5) years of progressively responsible supervisory experience in the area of business, technology, customer service, or a related field or equivalent combination of education and experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Salary and Benefits The anticipated hiring range for this role is $115,000 - $138,000. Note that the offer is calculated based on the background and relevant years of experience of the individual selected. Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly's hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

The Case Manager provides trauma-informed case management support to participants in various emergency housing, Safe Haven, and supportive housing programs. In addition, the Case Manager provides direct service links to external resources necessary to establish safe, permanent housing and supports to end the participant's homelessness. All responsibilities are implemented according to our organization's mission and the standards and guidelines of our funders. Shift: 9:00am-5:00pm & 11:00am-7:00pm Status: Full Time - Exempt Reports To: Director of Client Services Case-management, Case-Management Supervisor Key Duties and Responsibilities Provide case management services to a caseload of 25-35 participants depending on assigned program location. Perform an initial assessment of each participant assigned to your caseload within 72 business hours of their enrollment into the program. Identify, screen, and develop plans to connect participants needing alcohol, drug, mental health, or medical services to appropriate providers. This includes, but is not limited to, arranging/scheduling medical, psychological evaluations, and legal services. Maintain, research, and maintain current information on resources, benefits, and services for which homeless persons are eligible; Provide information to participants consistently. Maintain an awareness of each participant's health, welfare, and treatment status on the caseload. Assist participants with obtaining identification (i.e., birth certificates, state identification, and social security cards). Develop individualized service plans with agreed-upon timelines for completion of goals focused on moving participants from emergency/temporary housing to permanent supportive environments. Provide counseling and/or life skills training to help prepare participants for independent living. Consistently in compliance with Office of Homeless Services data management system (Client Tracks/HMIS) data entry time requirements. Consistently complete and submit housing assessments and applications for participants promptly. Develop and maintain participant case records, compile homeless history, and maintain accurate and complete documentation of case management services, interaction, and participant progress. Participate in Exchange Meetings, Participant Progress Reviews, and collaborative meetings with external agencies working with program participants, providing information. Participate in all training and or information meetings arranged to provide resources Meet all requirements for submitting required reports to Supervisor promptly (i.e., weekly work schedule, monthly services report, housing interventions). Work closely with the community and supportive service agencies, with program participants, and document all communication. Serve as an Advocate for those residents receiving/not receiving services from outside resources. Respond with flexibility in cooperation with requests to perform tasks directly related to providing services to program participants, which may entail changes in work schedules or assignments to ensure that participants receive services. Oversee the day-to-day program operations without the Program Manager or Residential Aides to ensure that shelter services are delivered as contracted. This may include: administering medications to participants, inspecting participant rooms to ensure they comply with rules and regulations regarding items permitted on site, cleanliness, respecting the privacy of others, and ensuring that participants' meals are provided in a timely and safe manner. Overseeing day-to-day program operations can be conducted with the assistance of program participants chosen for task assignments, trained, and monitored as part of their life skills training goals. Work closely with shelter and residential program staff to ensure that all operations are consistently provided professionally and respectfully. Education and Qualifications Bachelor's Degree in a human services field, including, but not limited to, Social Work from an accredited University or College. Minimum of three years of acceptable training and experience in homeless, mental health, and/or addiction treatment services. Experience in direct service and/or advocacy is required. Experience in a residential setting is strongly preferred. Must possess strong verbal and written communication skills. Case-management experience preferred, and demonstrated skill in crisis intervention, conflict resolution, group facilitation, and counseling. Knowledge, Skills, and Ability Must have strong interpersonal, communication, and people skills. Ability to assess the participant's mental status, monitor, record, and develop individual treatment plans and goals. Ability to work effectively with a diverse population of individuals. Must be well organized, detailed oriented, task-driven, and able to work independently and set daily priorities by maintaining a weekly and monthly schedule.

We are seeking a Senior Client Service Manager (CSM) to lead strategic client development for priority municipal clients in the West region. This role is designed for an experienced relationship leader who understands municipal operations, major capital program funding and delivery, and the challenges of affordability, regulatory compliance, and community expectations. As the strategic business partner for assigned clients, you will strengthen relationships, enhance client satisfaction, and position our firm to win work that aligns with both client missions and our firm's growth strategy. This position sits at the intersection of client strategy, project delivery, business development, and long-term partnership. Relationship Leadership * Build and maintain executive-level relationships with municipal leaders. * Lead a Client Service Team to drive multi-level engagement across our organization and the client's. * Maintain a deep understanding of client priorities, pressure points, and long-term plans. * Translate client insights into actionable strategies that position our firm to win work and expand partnerships. Client Strategy and Growth * Align client challenges with our full suite of services and differentiators. * Own growth outcomes for assigned clients, including sales, revenue stability, and profitability. * Drive winning work by leading opportunity development-guiding capture planning, positioning, and proposal development strategies to secure new projects and programs. * Partner with Area Growth Leaders, Area Directors and associated Enterprise organizations to establish and execute a targeted investment strategy. Client Experience and Delivery Integration * Collaborate with Project Directors and delivery teams to confirm client satisfaction across active projects. * Identify and address performance risks early, safeguarding consistent delivery of high-quality work. * Leverage active delivery to reinforce value and position for follow-on work and strategic expansion. Accountability and Business Planning * Lead client growth and business planning processes, establishing clarity of goals, investments, and expected ROI. * Track relationship health, opportunity pipeline, and competitive insights. * Foster a lifecycle view of client needs from planning through design, construction, and operations. * Understand and track competitor's performance (i.e., wins, losses, market share with client, key staff). * Develop relationships with other firms for intelligence sharing and securing teaming arrangements. Internal and External Advocacy * Serve as the internal advocate for the client, ensuring decisions reflect partnership needs. * Represent the firm externally with professionalism, credibility, and a deep understanding of technical capabilities. * Serve in a leadership capacity within professional organizations or NGOs that enhance our brand presence in the marketplace, foster client relationship-building, and create opportunities to connect with potential teaming partners. What Success Looks Like * Trusted advisor status with key client decision-makers. * High client satisfaction validated by feedback and relationship health indicators. * Predictable growth through proactive pursuit positioning and insight-not reactive mentality. * Win strategic work consistently through disciplined capture planning and compelling proposals. * Acting as a results-driven influencer who shapes client-focused strategies and activities that deliver measurable sales and profit. * Strong collaboration among CSMs, Project Directors, technical teams, and marketing partners. Required Qualifications * 15+ years of experience in the A/E/C industry supporting public water, wastewater, or municipal infrastructure clients. * Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role. * Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives. * Proven ability to win highly competitive projects through disciplined capture planning and positioning. * Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations. * Experience collaborating with technical delivery teams, pursuit teams, and executive leadership. * Proven ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration and growth. * Effective communication and facilitation skills with the ability to influence without formal authority. * Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services. * Working knowledge of engineering scopes, project schedules, and project delivery risks. Who Thrives in This Role You will love this role if you're energized by partnering directly with client leadership to tackle complex challenges. You enjoy shaping strategy and driving alignment across diverse teams, bringing a growth mindset, and feeling confident leading without a script. Most importantly, you value long-term partnerships and understand that exceptional client service isn't just a responsibility; it's a competitive advantage. Why Join Us The communities we serve depend on strong, resilient, and affordable water and infrastructure systems. Our clients carry the weight of that responsibility every day-and they deserve partners who do more than deliver projects. They deserve partners who listen, anticipate, and act strategically. If you are passionate about helping clients succeed and thrive at the intersection of strategy, delivery, and relationships, we would love to meet you. Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future. Location A: $168,000 - $230,000 Location B: $180,000 - $270,000 Location C: $200,000 - $295,000 You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter. Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits. About Brown and Caldwell Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit ************************ This position is subject to a pre-employment background check and a pre-employment drug test. Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

The Client Support Manager is responsible for leading the client-facing support team and overseeing frontline operations that empower credit union clients to troubleshoot effectively and maximize the value of our software solutions. This role plays a pivotal part in ensuring client satisfaction, promoting product adoption, and upholding high service standards within a dynamic, technology-driven environment. Supervisory Responsibilities: Leads, mentors, and develops a team of support representatives and technical specialists, fostering a culture of continuous learning and accountability. Establishes clear team goals and ensures alignment with the company's broader mission and strategic objectives. Sets individual performance objectives, monitors progress, and provides regular coaching, feedback, and professional development opportunities. Duties/ Responsibilities: Oversee daily support operations across multiple channels, including phone, email, chat, and ticketing systems (e.g., Zendesk, Jira, Intercom), ensuring accurate and timely handling of client inquiries and account-related transactions. Manage case prioritization, escalation workflows, and SLA compliance across core software modules such as digital banking, payments, and third-party integrations. Collaborate with onboarding, implementation, and product teams to deliver a seamless post-go-live experience and ensure client success. Collect and analyze customer feedback and support data to identify trends, root causes, and actionable insights for continuous improvement. Implement tools, strategies, and automation to streamline support processes, reduce resolution times, and enhance overall efficiency. Develop and maintain a comprehensive, searchable knowledge base and client-facing self-service resources. Establish ongoing training programs to ensure team proficiency in product updates, customer service practices, and operational tools. Monitor customer satisfaction, address escalated issues promptly, and implement strategies to enhance client experience. Define and execute quality assurance processes to evaluate service performance and identify opportunities for improvement. Design and test contingency plans to ensure uninterrupted support operations during crises or unplanned events. Drive a culture of operational excellence by establishing support best practices, standardizing procedures, and promoting accountability. Performs other related duties as assigned. Required Skills/ Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Proficiency with support platforms (e.g., Zendesk, Salesforce Service Cloud) and issue tracking systems (e.g., Jira). Proficient with Google Workspace or related software. Education and Experience: Bachelor's degree in Business, IT, or related field. Five (5) or more years in customer support, with two (2) or more years in a leadership role at a SaaS or fintech company. Three (3) or more years of experience supporting software solutions used by credit unions, banks, or other financial institutions. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Join a premier organization dedicated to Creating Community and having opportunities every day for people that matter. Human Development Services of Westchester (HDSW) is Westchester County community-based not-for-profit, having been involved in the evolution of community-based direct-care services for vulnerable populations in New York State since 1968. In todays ever-changing health care marketplace, HDSW offers person-centered, trauma-informed, culturally competent services to over 3000 people each year, through a unique blend of innovative inter-related programs. At HDSWWhat Matters To You, Matters To Us!We are looking for qualified individuals to join our team. Position Overview: The Certified Peer Specialist /Peer Care Manager in the Living Room (LR) works in concert with the LR team to provide support and resources to guests as they present for emergency department or hospital diversion services. The LR utilizes a person-centered, trauma informed model of care, which emphasizes and supports a person's potential for recovery by optimizing quality of life and reducing symptoms of behavioral health conditions through empowerment, choice, and health and wellness goals. Qualifications: High School Diploma or equivalent. A Certified Peer/Peer Care Manager provider must have the following: a minimum of New York Certified Peer Specialist (NYCPS) Provisional Certification within 3 months of hire. It is expected that full NYCPS Certification will be obtained within 1year as per the guidelines of the NYS Academy of Peers Must have own car, a valid drivers license and a driving record that is satisfactory to our insurance carrier. Criminal History Background Check and fingerprinting required. Salary: Commensurate with experience,Benefits: 401(k) with MatchHealth insurance Flexible Spending AccountDental InsuranceVision InsuranceDisability InsuranceLife InsurancePaid time off Tuition ReimbursementAFLACUS Alliance Credit UnionHealth Rewards HDSW is an Equal Opportunity Employer Compensation details: 21-23 Hourly Wage PIfe1f8705a930-31181-30393642 RequiredPreferredJob Industries Other

The Client Expansion and Growth Manager (CEGM) plays a key role in supporting sales initiatives within existing accounts. This role is focused on driving business growth by expanding strategic partnerships within the region. The CEGM will work closely with the Director of Account Managers to meet goals related to sales, revenue, forecasting, internal operations, and customer satisfaction. Success in this role requires strong experience in business development, water management programs, and professional client engagement. Key Responsibilities * Growth: Drive revenue expansion by introducing and selling additional Phigenics services to existing client accounts * Proposal Generation: Conduct client discovery calls and present proposals to current customers for new services * Strategic Planning: Identify opportunities in accounts and strategize plan to capitalize * Technical Knowledge: Understand building water systems, infrastructure, regulations and water chemistry. * Differentiate: Communicate the unique value of Phigenics services across accounts. * CRM Utilization: Maintain accurate customer data in CRM and respond promptly to client needs. * Relationship Management: Build and maintain strong, long-term relationships with key stakeholders to ensure client satisfaction and retention. * Collaboration: Work closely with Account Managers, technical teams, and other internal stakeholders to deliver seamless client experiences. * Market Awareness: Stay informed about industry trends, competitor offerings, and regulatory changes to position Phigenics effectively. * Performance Tracking: Monitor sales metrics and account growth progress, providing regular updates and forecasts to leadership. Qualifications Required: * Bachelor's degree required * 1-5 years of professional sales experience in healthcare. Experience with water related engineering is a plus * Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards is a plus. * Ability to calculate ROI. * Excellent communication, organization, and leadership skills. * Strong interpersonal and relationship-building abilities across cross-functional teams. * Skilled in presentations and facilitation. * Self-motivated with a proactive, solution-oriented mindset. * Commitment to professional ethics. * Adaptability in a fast-paced, evolving business environment. * Proficiency in MS Office and HubSpot. Core Competencies * Ability to identify and capitalize on opportunities for selling within existing client accounts. * Skilled in developing and executing account strategies that align with client needs and organizational goals. * Proven ability to build trust and maintain long-term relationships with key stakeholders. * Exceptional verbal and written communication to clearly convey value propositions and negotiate effectively. * Understanding of building water systems, infrastructure, regulatory requirements, and water chemistry to support informed client discussions. Work Environment & Travel * Travel to client sites within the region is required. * Responsibilities include conducting sales related meetings. * Occasional overnight travel may be necessary. * Professional attire (coat and tie or equivalent) is expected; PPE may be required depending on site conditions. * Physical activity may include walking, climbing stairs or ladders

The Client Executive is the strategic owner of our Corporate Account client relationships. This role is responsible for driving growth, retention, and cross selling across multiple service lines, acting as the single point of accountability for the client experience. It requires a commercially savvy, relationship-driven leader who thrives in a fast-paced, mission-driven environment. 8+ years of experience in strategic account management, client success, or enterprise sales •Proven track record managing large, complex accounts across multiple business units •Strong executive presence and communication skills •Experience with Salesforce highly preferred. •Experience in related industries is a plus. •Bachelor's degree required, MBA or equivalent preferred Competency •Strategic Thinking •Client Relationship Management •Commercial Acumen •Growth Orientation •Communication & Influence •Problem Solving & Innovation •Customer-Centric Mindset •Data-Driven Decision Making •Adaptability & Resilience Drive Account Growth and Retention Expand revenue and service penetration across divisions by identifying upsell, cross-sell, and renewal opportunities-while ensuring long-term client satisfaction and loyalty. Serve as the Single Point of Accountability Own the end-to-end relationship for top-tier accounts, ensuring consistent delivery, responsiveness, and alignment across all services and geographies. Develop and Execute Strategic Account Plans Build actionable, insight-driven account plans that align client priorities with our capabilities, including growth targets, innovation pilots, and risk mitigation. Engage Senior Client and Internal Stakeholders Build trusted relationships with client executives and internal leaders to influence strategic direction and elevate our value proposition. Coordinate Cross-Functional Delivery Lead internal teams (labs, operations, sales, IT, etc.) to deliver seamless, high-quality service and execution across all touchpoints. Run Strategic Business Reviews Facilitate regular performance and planning reviews with clients to assess satisfaction, surface new needs, and align on future direction. Champion Commercial Excellence Apply pricing discipline, forecasting rigor, and pipeline management best practices to ensure profitable and predictable growth. Lead Innovation and Experimentation Identify and launch pilot programs, digital tools, or new service models that can scale across the account or sector. Monitor and Report on Performance Track KPIs, revenue, NPS and client feedback; report insights to leadership and adjust strategies as needed. Mentor and Influence Account Teams Support capability-building across regional and divisional teams, fostering collaboration and a shared standard of excellence. Lead innovative initiatives Introduce new service models, digital tools, and client engagement strategies that enhance value delivery. #LI-CB1

The Client Executive is the strategic owner of our Corporate Account client relationships. This role is responsible for driving growth, retention, and cross selling across multiple service lines, acting as the single point of accountability for the client experience. It requires a commercially savvy, relationship-driven leader who thrives in a fast-paced, mission-driven environment. 8+ years of experience in strategic account management, client success, or enterprise sales Proven track record managing large, complex accounts across multiple business units Strong executive presence and communication skills Experience with Salesforce highly preferred. Experience in related industries is a plus. Bachelor's degree required, MBA or equivalent preferred Drive Account Growth and Retention: Expand revenue and service penetration across divisions by identifying upsell, cross-sell, and renewal opportunities-while ensuring long-term client satisfaction and loyalty Serve as the Single Point of Accountability: Own the end-to-end relationship for top-tier accounts, ensuring consistent delivery, responsiveness, and alignment across all services and geographies Develop and Execute Strategic Account Plans: Build actionable, insight-driven account plans that align client priorities with our capabilities, including growth targets, innovation pilots, and risk mitigation Engage Senior Client and Internal Stakeholders: Build trusted relationships with client executives and internal leaders to influence strategic direction and elevate our value proposition Coordinate Cross-Functional Delivery: Lead internal teams (labs, operations, sales, IT, etc.) to deliver seamless, high-quality service and execution across all touchpoints Run Strategic Business Reviews: Facilitate regular performance and planning reviews with clients to assess satisfaction, surface new needs, and align on future direction Champion Commercial Excellence: Apply pricing discipline, forecasting rigor, and pipeline management best practices to ensure profitable and predictable growth Lead Innovation and Experimentation: Identify and launch pilot programs, digital tools, or new service models that can scale across the account or sector Monitor and Report on Performance: Track KPIs, revenue, NPS and client feedback; report insights to leadership and adjust strategies as needed Mentor and Influence Account Teams: Support capability-building across regional and divisional teams, fostering collaboration and a shared standard of excellence Lead innovative initiatives Introduce new service models, digital tools, and client engagement strategies that enhance value delivery #LI-TS1

The Community Healing Response Network (CHRN) is a network of Hospitals, health centers, and community organizations dedicated to supporting individuals and communities heal from incidents of community gun violence. Services are divided into three key areas: Immediate Support, Therapeutic Services, & Community Engagement, and include: Resource Navigation, On-Scene Support, Coping and Healing Groups, Bereavement Services, Behavioral Health Services, Community Engagement & Education. CHRN offers free and confidential services for individuals, families, and communities affected by community violence including: Access to support line 24/7, 365 days a year. Immediate support services for any individual affected by community violence. Support for individuals and families during community events. Events include vigils, memorials, and funeral services. Referral to on-going behavioral health services for individuals and families. Trauma education and support at community meetings. Community outreach to distribute basic trauma health information and support ways to cultivate healing. Community coping and healing groups. CHRN is hiring per diem staff to respond to incidents of community violence. Responders will travel to scenes of community gun violence to support community members and facilitate healing. The required duties of responders are described below. DUTIES The Responder must be available to deploy the per diem response team members to provide PFA and immediately respond to on-call emergencies for crisis response when scheduled for on-call support and management of trauma support line. Provide and enhance immediate and ongoing safety and provide physical and emotional comfort. Calm and orient emotionally overwhelmed or distraught individuals. Help survivors identify immediate needs and concerns and gather additional information as appropriate. Offer practical assistance and information. Connect survivors as soon as possible to social support networks, including family members, friends, neighbors, and community helping resources. Support adaptive coping, acknowledge coping efforts and strengths, and empower survivors. encourage adults, children, and families to take an active role in their recovery. Provide information that may help survivors cope effectively with the psychological impact of disasters. Follow BPHC policies and procedures including HIPAA, complaints and grievances and electronic record keeping. Understand and can apply trauma-informed practice and treatment. Complete all documentation in a timely manner according to specifications. Complete all required training for all Community Based Services employees upon employment and annually thereafter. Provide referral, intake, discharge, and case monitoring information on all clients for inclusion into the appropriate information systems. Attending relevant meetings and training courses as scheduled.

The PD Community Engagement Manager is a full-time, FLSA exempt position under the general supervision of the Chief of Police. This position serves in the Executive Office of the Chief of Police for the Pueblo Police Department. The PD Community Engagement Manager is responsible for the information flow between the City of Pueblo and all internal and external stakeholders. The PD Community Engagement Manager provides leadership to assigned staff - a team comprised of a full-time Social Media Specialist and a Temp Social Media Content Creator - to maximize engagement and ensure quality and quantity of work focuses on successful outcomes. The PD Community Engagement Manager coordinates departmental public affairs and media relations functions to increase brand awareness, promote transparency and foster understanding of public safety issues within the community. The role also leads internal communications efforts to ensure the vision and goals of the Chief of Police are effectively communicated throughout the department. This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position. * Develops operational plans involving recruiting and marketing campaigns and media and communications tactics * Develops strategy, goals, objectives, and performance measurements for internal and external communications, marketing, media, and public relations functions in the Department in coordination with City of Pueblo Director of Public Affairs * Selects, trains, develops, and evaluates staff * Manages the work of professional staff members engaged in the design, preparation, and production of public information materials * Directs and supports the day-to-day media activities handled by the Public Information Office staff * Handles high-profile, complex, and controversial media matters * Builds and maintains relationships with the media including reporters, editors, and digital media sources through regular outreach * Coordinates and writes briefing documents for media interviews * Prepares and presents reports, presentations, and project findings to senior management, City departments, policy committees, City Council, and others * Establishes and oversees news monitoring processes and share relevant news with Department, City leaders, and other key staff * Drafts and edits high-quality content including but not limited to press releases, media advisories, guest columns, op-eds, articles, statements, and quotes for Department officials * Identifies story opportunities for Department subject matter experts to be in the media * Produces talking points and summaries of issues for police leadership, especially on high-profile, controversial, and complex matters * Works closely with the Director of Public Affairs on joint projects and strategies * Oversees development and management of applicable portion of Department budget * Performs other duties as assigned IMPORTANT FUNCTIONS: * May be assigned to perform the duties of similar job classifications of an equal or lower pay grade PHYSICAL REQUIREMENTS: The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to: * Light physical work lifting no more than 45 pounds at a time with or without assistance with frequent lifting or carrying of objects weighing up to 10 pounds * Occasional walking and standing * Eye/hand/foot coordination: performing work through using two or more body parts or other devices * Handling: Seizing, holding, grasping, through use of hands, fingers, or other means * Hearing: Perceiving and comprehending the nature and direction of sounds * Reaching: Extending the hands and arms or other device in any direction * Repetitive Motions: Making frequent or continuous movements * Sitting: Remaining in a stationary position * Talking: Communicating ideas or exchanging information * Works both indoors and outdoors in all weather conditions with exposure to dust and noise * May also work in an office setting with overhead lighting and long periods of screen time * Will respond to on-call critical incidents as well as take on-call media response approximately 25% of the time This position requires: * Knowledge of journalism, marketing, public and media relations strategies, principles, and techniques * Knowledge of government and working in a government/political environment * Knowledge of management principles * Knowledge of AP style * Knowledge of multimedia productions encompassing the areas of radio, TV, cable casting technology, audiovisual communications, video and filmmaking, lighting and sound systems, and computer applications related to presentations and video and audio editing * Strong interpersonal, analytical, written, and verbal communication skills, and creative problem-solving techniques * Knowledge of computers including word processing applications * Knowledge of social media platforms and websites * Knowledge of virtual meeting applications and ability to host virtual meetings as needed through Zoom or Teams * Ability to self-motivate, have a superior work ethic, is technically savvy, and can work remotely as needed * Ability to establish and maintain effective working relationships with employees, executive staff, citizens, and elected officials * Ability to handle sensitive situations with tact and diplomacy * Ability to communicate effectively both orally and in writing and synthesize complex information into a more useful format for decision-makers including AP style and editing and grammar excellence * Ability to direct and effectively supervise a diverse workforce * Ability to understand the objectives of both internal groups and external organizations to develop collaboration and support for goals, programs, and projects of the city and police department * Ability to capture the voice of the organization and its officials consistently and convincingly * Ability to prepare and provide professional presentations * Ability to demonstrate excellent problem-solving abilities * Ability to be highly organized and dependable, able to multi-task in a fast paced, rapidly evolving, and high-pressure environment, work quickly, and effectively manage numerous deadlines * Ability to perform all duties in a safe manner and in accordance with organizational values, policies, and procedures In addition to the knowledge, skills, and abilities listed above, the position requires: * Education: * Bachelor's degree from an accredited college or university in any field (additional years of experience will be considered on a year-for-year basis in lieu of the required education; applicants with an associate's degree will need an additional two years of experience and applicants with a high school diploma or GED will need an additional 4 years of experience in each of the areas below.) * Experience: * At least 2 years of progressively responsible professional experience in communications, public or media relations fields * 1 year of supervisory experience * A valid driver's license at the time of application, and a valid Colorado driver's license within 30 days of employment * License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification * During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license * Preferred qualifications: * Bilingual in Spanish for both oral and written communication * At least 1 year of experience in crisis communications, emergency management, or in a political environment Tattoos and other markings, as described below, will be cause for disqualification: * Any tattoos, or other markings on the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips). * Permanent cosmetic make-up on the face or permanent commitment band(s) on the finger(s) are exempt from this policy * Current Police Department employees hired prior to July 1, 2025, will be exempt from this disqualification Illegal drug usage, as described below, at the time of application may be cause for disqualification: * Any use of marijuana within 1 year prior to the date of application; And/Or; * Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application. SPECIAL REQUIREMENTS: Candidates must be willing to submit to the following requirements: * Comprehensive background investigation * Polygraph * Psychological examination * Drug screening * Physical examination SPECIAL CONDITIONS OF EMPLOYMENT: This position requires that the individual be able to work on-call and work flexible hours. The position will respond to on-call critical incidents as well as take on-call media response approximately 25% of the time. Most duties are performed indoors and may work in an office setting with overhead lighting and long periods of screen time. However, the incumbent may be required to perform some duties outdoors and in a variety of indoor and outdoor environmental conditions with exposure to dust and noise. The incumbent must be able to maintain a high level of confidentiality and integrity as he/she is required to handle extremely sensitive, graphic, and highly confidential information. All required licenses and certifications must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination. Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be required, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria. BENEFITS: The City of Pueblo offers a very rich benefits packet! Click on the "Benefits" hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to *********************** CIVIL SERVICE EXAM: February 24, 2026 Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.

As a municipal government entity, the City of Pueblo is an employer of choice. The city employs over 800 team members in 15 different departments. Teams of diverse individuals work diligently to accomplish the various objectives that are essential to ensure that the Pueblo community is well represented, served and protected. Many of our employees enjoy a long and rewarding career with the city. Pueblo offers a stable work environment, rewarding career options, competitive salaries and a great benefits package. Do you have experience in communications, public, or media relations and want a role that truly impacts community trust and public safety? Look no further! The City of Pueblo is seeking qualified candidates to become our next Community Engagement Manager for the Pueblo Police Department. In this leadership role, you'll oversee the flow of information between the department, the City, and the community. As the Community Engagement Manager, you'll lead a team to drive engagement, promote transparency, and support the Chief's vision across the entire department. You'll develop communication strategies, guide media relations, manage public affairs efforts, and handle high-profile or sensitive issues with professionalism and confidence. You'll also create high-quality content, coordinate media interviews, identify story opportunities, build relationships with reporters and digital media outlets, and prepare briefings, presentations, and reports for leadership. If you're passionate about community engagement and supporting public safety initiatives, this is the opportunity for you! This full-time position offers you a variety of benefits, a fast-paced work environment, and an annual salary range of $74,977.44 - $91,044.48. Apply now through February 10th, 2026. Click on PD Community Engagement Manager for access to the complete and to apply today! Visit ****************** to see all City of Pueblo open positions. This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position. YOU MUST APPLY ONLINE VIA THE CITY WEBSITE OR YOUR APPLICATION WILL NOT BE CONSIDERED! Qualifications Education: Bachelor's degree from an accredited college or university in any field (additional years of experience will be considered on a year-for-year basis in lieu of the required education; applicants with an associate's degree will need an additional two years of experience and applicants with a high school diploma or GED will need an additional 4 years of experience in each of the areas below.) Experience: At least 2 years of progressively responsible professional experience in communications, public or media relations fields 1 year of supervisory experience A valid driver's license at the time of application, and a valid Colorado driver's license within 30 days of employment License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license Preferred qualifications : Bilingual in Spanish for both oral and written communication At least 1 year of experience in crisis communications, emergency management, or in a political environment Tattoos and other markings, as described below, will be cause for disqualification: Any tattoos, or other markings on the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips). Permanent cosmetic make-up on the face or permanent commitment band(s) on the finger(s) are exempt from this policy Current Police Department employees hired prior to July 1, 2025, will be exempt from this disqualification Illegal drug usage, as described below, at the time of application may be cause for disqualification: Any use of marijuana within 1 year prior to the date of application; And/Or; Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application. SPECIAL REQUIREMENTS: Candidates must be willing to submit to the following requirements: Comprehensive background investigation Polygraph Psychological examination Drug screening Physical examination Additional Information All your information will be kept confidential according to EEO guidelines. Apply online at ******************