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Customer Service Specialist jobs at Brunswick

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  • Customer Service Representative

    Brunswick Corp 4.5company rating

    Customer service specialist job at Brunswick

    Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview: We are looking for an energetic, self-driven individual to join our technical support team for our newest Brand under Brunswick. The Navan Customer Service Rep will play a critical role in supporting the customer journey by being a brand ambassador and primary point of contact for Navan and Sea Ray selected dealers and customers. This person will deliver technical support to our newest Navan dealers to help ensure any technical or warranty repair information is documented and explained to our dealer network in the most efficient way possible. The ideal candidate will present a passion for boating and for the brands and will create lasting relationships with owners to provide them with the ultimate customer experience. This candidate will be expected to work effectively and efficiently both in-office and in a remote environment. This candidate will need to have a strong ability to self-motivate and proactively identify the needs of owners, have the necessary technical knowledge to diagnose problems along with learning necessary product lines. The Navan technical service Rep will be comfortable helping to support in critical situations when necessary, including troubleshooting and coordination between owners, dealers and factory personnel for proper maintenance and service support. At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: * Know all essential aspects of product and operations within the Navan portfolio. * Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created. * Provide regular dealer and/or owner touch points and follow-up communication * Support and monitor owner issues through resolution * Support incoming dealer calls, 9am-5pm EST Mon-Friday. * NPS survey follow-up as needed * Document all interactions in Salesforce CRM database * Establish a standard resource database for common contacts. * Work collaboratively with brand and dealer support centers: (CoE and CMS). * Support project development to meet strategic goals * KPI and metrics tracking, support and development as needed * Other projects and tasks assigned by manager * Travel when required Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications: * High School Diploma or GED required * Highly skilled in interpersonal skills with an ability to connect with others via phone and email * Competency in Microsoft Word, Excel, Workday and Outlook required. * Professional communication and written skills required * Boating experience and/or knowledge of Navan and Sea Ray products necessary * Ability to quickly learn and navigate through software and internet programs required * Ability to always maintain an upbeat and positive attitude. * Strong organizational skills and ability to balance multiple priorities. * Ability to work effectively within a team environment. Preferred Qualifications: * Familiarity with Salesforce.com environment preferred Why Brunswick: Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we're proud of being recognized for making a splash with numerous awards! About Brunswick Boat Group Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, Rayglass, Sea Ray, Spartan, Thunder Jet, and Uttern. Each brand carries a legacy of innovation, craftsmanship, and performance that has shaped the boating industry worldwide. Across our fiberglass and aluminum manufacturing facilities, our team members are the driving force behind our success. We foster a culture rooted in safety, integrity, continuous improvement, and personal growth. Whether you're building unsinkable legends, pioneering wake sports, or crafting fishing and pontoon boats trusted for generations, you'll be part of a united team committed to delivering exceptional experiences on the water. The anticipated pay range for this position is $48,800 to $77,000, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for a short-term incentive program. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact ****************************** for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: ****************************** or ************. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///************************** If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at ************ or ******************************. #Brunswick Corporation - Sea Ray
    $48.8k-77k yearly Auto-Apply 15d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Pensacola, FL jobs

    The salary range for this role is $14.00 to $14.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $14-14.5 hourly 3d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Columbia, SC jobs

    Hiring Range Minimum to Maximum: $12.75 - $13.50 is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills
    $12.8-13.5 hourly 1d ago
  • Customer Care Representative

    Habasit 4.3company rating

    Suwanee, GA jobs

    are 11:00 AM to 8:00 PM, after the training period is completed. About Us A career-defining opportunity Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter. Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion. Job Summary As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry. Essential Duties and Responsibilities Provide professional, friendly customer assistance and resolve inquiries or complaints. Process customer orders and quotes accurately and on time. Proactively communicate order status, lead times, and delays to customers. Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies. Handle returns, generate RMAs, and process corrective orders when needed. Collaborate with internal teams, including production and shipping, to meet customer needs. Support sales teams by assisting with customer requests and providing updates. Identify opportunities to upsell or offer additional products to customers. Manage relationships with key customer accounts. Maintain thorough knowledge of company products, policies, and procedures. Benefits We Offer Medical insurance Dental insurance Vision insurance Tuition assistance Disability insurance Competitive 401(k) with 100% employer match up to a 6% contribution Gym membership reimbursement Generous number of paid time off (PTO) days A family-like atmosphere where your voice is heard A sense of accomplishment in your daily work Opportunities for promotions and career growth What You Need to Be Successful Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications Preferred - High Competency with customer service inquiries Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field Preferred - 5 years experience in customer service, sales, and/or marketing Preferred - 2 years experience with ERP software We Are an Equal Opportunity Employer To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    $30k-34k yearly est. 4d ago
  • Customer Service Technical Representative

    Kaiser Aluminum 4.8company rating

    Evansville, IN jobs

    Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it-innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Customer Service Technical Representative to join the Kaiser Aluminum Warrick team outside of Evansville Indiana! The position reports to the Customer and Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations. This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs. What's in it for you! To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment! Industry leading compensation program. 401K options that begin vesting day 1. First-rate vacation plan for valuable work-life balance. Relocation assistance for new team members. Employee resource groups. What you will work on: Identify, drive, and/or facilitate product changes through commercialization. Works with customers during process upset conditions; minimize financial impact. Resolve customer quality issues efficiently and process claims. Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer. Establishes relationships at various levels at customer plants. About you: Aluminum manufacturing knowledge Can and Lid making knowledge preferred Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge RCS metallurgy knowledge Strong communications, both written and verbal Interpersonal astuteness Negotiations skills HS Diploma/GED Additional Information: The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice. About Kaiser Aluminum Warrick: We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.
    $32k-38k yearly est. 1d ago
  • Customer Service Representative

    Leeds Professional Resources 4.3company rating

    Brandon, FL jobs

    We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite
    $18 hourly 5d ago
  • Customer Service Specialist

    Bizlink Group 3.9company rating

    El Paso, TX jobs

    Daily shipment arranging for designated accounts Internal systematic work for Outsourcing PO and AR follow up
    $27k-34k yearly est. 2d ago
  • Customer Support Specialist

    TPI Global Solutions 4.6company rating

    Flint, MI jobs

    Duration: Contract Until May 28th 2026 (with a possibility of extension) We are seeking a customer-focused and tech-savvy professional to serve as the first point of contact in our payment office lobby. This role focuses on educating customers on how to download, access, and use the company's mobile app and website to make payments. The Customer Support Specialist will provide hands-on assistance, answer questions, and promote the benefits of digital payment solutions to enhance customer convenience and drive adoption. Key Responsibilities: Greet customers in the payment office lobby and provide friendly, personalized assistance. Demonstrate how to download and install the company's mobile app on customer devices. Guide customers step-by-step through the process of making payments using the mobile app. Assist customers with making payments through the company website using provided materials. Explain the benefits of digital payment options, including security, convenience, and speed. Troubleshoot basic mobile app and website-related issues. Track and report daily customer interactions and digital adoption metrics to management. Collaborate with internal teams to share customer feedback and identify barriers to adoption. Maintain a professional, approachable presence to ensure a positive customer experience. Experience Required: 1-2 years of experience in customer service, retail, or a similar customer-facing role. Familiarity with mobile applications and basic technical troubleshooting. Strong communication and interpersonal skills. Ability to explain technical concepts in clear, simple language. Comfortable working in a fast-paced, customer-facing environment. Qualifications Required: High school diploma or equivalent required. Additional training in customer service, technology, or related fields is a plus. Preferred Skills: Experience supporting digital adoption or providing technology assistance. Basic understanding of payment systems and mobile applications. Bilingual skills are a plus.
    $32k-41k yearly est. 1d ago
  • Customer Service Representative

    Ram Mounts 4.0company rating

    Seattle, WA jobs

    Since 1995, National Products Inc., the creator of RAM Mounts, has been the leader in premium mounting solutions for high-vibration environments. Our products are trusted by the most demanding industries-from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more-keeping critical gear secure in any environment. Proudly Made in the USA, our products come with a lifetime warranty, delivering unmatched reliability and performance. Job Summary Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish. Duties and Responsibilities Interacts directly and courteously with customers, primarily by telephone or email. Directs unresolved issues to the appropriate resource for resolution. Records details of actions taken into the ERP and CRM systems as applicable. Analyzes transactions and corrects errors to ensure accuracy of customer records. Research customer records to track order status and fulfillment. Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information. Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests. Performs associated duties as assigned by supervisor. Serves as an internal resource to support Inside and Regional Sales Teams. Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines. Related Experience Minimum 5 years of experience working with customers to evaluate their needs. Must have track record of reliability and follow through with great communication skills. Experienced with MS Office Suite, MS Outlook, and customer order entry. Education High school education required Associate degree preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to perform the following activities: Reaching. Extending hands and arms in any direction. Standing. Ability to stand when needed to complete tasks. Sitting. Sitting at desk for sustained periods of time. Using Fingers. Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand. Grasping. Applying pressure to an object with the fingers and palm. Feeling. Perceiving attributes of objects, such as size, shape, or texture by touching with skin, particularly that of fingertips. Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward up to 15 pounds. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occasionally the employee must lift and/or move up to 15 pounds. Pulling. Using upper extremities to exert force to draw haul or tug objects in a sustained motion up to 15 pounds. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus Depth Perception: ability to judge distance and space relationships. Field of Vision: ability to see peripherally. Accommodation: ability to adjust vision to bring objects into focus. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the fingers and hands. Hourly Rate: $22.00 - $27.00 hourly Benefits: Employer paid Medical, Dental, Vision, and Life Insurance Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays 401k with up to 4% employer match Additional paid parental leave beyond state/federal offerings Quarterly catered lunch events for all employees RAM Mounts product discounts Position Status: Full Time Position Location: On-Site A drug screening will also be required (THC or Marijuana not screened during pre-employment test).
    $22-27 hourly 4d ago
  • Service Specialist - Flexible Hours

    Valvoline Instant Oil Change 4.2company rating

    Bellevue, WA jobs

    ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline. ROLE OVERVIEW: What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we'll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles. Your road to VIOC doesn't require previous automotive experience. Through our award-winning training program, we'll teach you how to: Change oil Check and refill fluids Rotate tires Test and replace batteries Inspect and replace lights and wipers Perform an 18-point maintenance check And other preventive maintenance services BENEFITS: What you'll gain to fuel your goals We're committed to putting our people first in every way possible. That's why we offer a variety of benefits* to help you navigate and advance a better future. Here's a look at some of our unique benefits: Compensation : Compensation: $20.50 per hour weekly pay. Career Acceleration : Hands-on training for the potential to become a Service Center Manager within 18-24 months. Debt-Free Education : 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters. Life Balance : No late-night hours, holidays off, paid time-off availability, and back-up child and elder care. Health Benefits : Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions. Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues. Employee Perks : Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%. QUALIFICATIONS: What you'll need to keep moving forward From day one, you'll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning-and we'll help you every step of the way. We seek team members with: Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays) An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team English fluency in reading, writing, and speaking We expect you can: Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Crouch, bend, twist, and work with your hands above your head Be comfortable working in a non-climate-controlled environment Wherever you are, wherever you're going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that's willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself-bring what drives you. *Terms and conditions apply, and benefits may differ depending on location. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ***************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. d24ad0b8-823f-4e68-a892-2986ccdf7392
    $20.5 hourly 1d ago
  • Customer Service Representative

    Bakemark 4.4company rating

    Pico Rivera, CA jobs

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently located across the U.S. At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits: Competitive Compensation Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost) 401K (generous retirement benefits) with a Company Match Paid Holidays and Paid Time Off Summary: The Customer Service Representative provides support to customers by processing orders, answering product inquiries, resolving issues, and coordinating with internal teams such as sales, production, and logistics. This role ensures timely and accurate order fulfillment while delivering excellent service in a fast-paced food manufacturing environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Download PSP orders into NDS system after review and correction of ROE Edit List. When necessary, manually enter orders into NDS or PSP system. Reviews and corrects Order File Status Report. Transfers order file for routing. Notify customers or sales reps. of customer item “outs”. Ensures COAs, and Spec Sheets are provided to Customers as necessary. Daily invoicing of credit memos. Credit and Collections Answers telephone and direct calls to appropriate person. Research customer, Sales Rep and BAKEMARK Affiliate inquiries. Back up to Will-Call and other positions as directed by Supervisor. Provide Sales Representative vacation relief. Files documents as directed. Assist Office Supervisor with back-office duties as needed, such as cash handling and NDS data input. Treat all customers both externally and internal with dignity and respect. Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Other duties will be assigned as needed to meet company goals and objectives. BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.
    $33k-43k yearly est. 3d ago
  • Customer Service Representative

    Bakemark 4.4company rating

    Tampa, FL jobs

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently located across the U.S. At BakeMark we appreciate our employees and their families and offer competitive pay and a full suite of benefits: Competitive Compensation Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost) 401K (generous retirement benefits) with a Company Match Paid Holidays and Paid Time Off SUMMARY: Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES: Download PSP orders into NDS system after review and correction of ROE Edit List. When necessary, manually enter orders into NDS or PSP system. Reviews and corrects Order File Status Report. Transfers order file for routing. Notify customers or sales reps. of customer item “outs”. Ensures COAs, and Spec Sheets are provided to Customers as necessary. Daily invoicing of credit memos. Credit and Collections Answers telephone and direct calls to appropriate person. Research customer, Sales Rep and BAKEMARK Affiliate inquiries. Back up to Will-Call and other positions as directed by Supervisor. Provide Sales Representative vacation relief. Files documents as directed. Assist Office Supervisor with back-office duties as needed, such as cash handling and NDS data input. Treat all customers both externally and internal with dignity and respect. Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Other duties will be assigned as needed to meet company goals and objectives. BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, based on race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.
    $21k-31k yearly est. 4d ago
  • Vehicle Service Specialist - Now Hiring

    Valvoline Instant Oil Change 4.2company rating

    Kansas City, MO jobs

    ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline. ROLE OVERVIEW: What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we'll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles. Your road to VIOC doesn't require previous automotive experience. Through our award-winning training program, we'll teach you how to: Change oil Check and refill fluids Rotate tires Test and replace batteries Inspect and replace lights and wipers Perform an 18-point maintenance check And other preventive maintenance services BENEFITS: What you'll gain to fuel your goals We're committed to putting our people first in every way possible. That's why we offer a variety of benefits* to help you navigate and advance a better future. Here's a look at some of our unique benefits: Compensation : Compensation: $16.75 per hour weekly pay. Career Acceleration : Hands-on training for the potential to become a Service Center Manager within 18-24 months. Debt-Free Education : 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters. Life Balance : No late-night hours, holidays off, paid time-off availability, and back-up child and elder care. Health Benefits : Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions. Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues. Employee Perks : Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%. QUALIFICATIONS: What you'll need to keep moving forward From day one, you'll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning-and we'll help you every step of the way. We seek team members with: Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays) An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team English fluency in reading, writing, and speaking We expect you can: Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Crouch, bend, twist, and work with your hands above your head Be comfortable working in a non-climate-controlled environment Wherever you are, wherever you're going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that's willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself-bring what drives you. *Terms and conditions apply, and benefits may differ depending on location. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ***************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. d24ad0b8-823f-4e68-a892-2986ccdf7392
    $16.8 hourly 1d ago
  • Vehicle Service Specialist - Now Hiring

    Valvoline Instant Oil Change 4.2company rating

    Grand Rapids, MI jobs

    ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline. ROLE OVERVIEW: What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we'll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles. Your road to VIOC doesn't require previous automotive experience. Through our award-winning training program, we'll teach you how to: Change oil Check and refill fluids Rotate tires Test and replace batteries Inspect and replace lights and wipers Perform an 18-point maintenance check And other preventive maintenance services BENEFITS: What you'll gain to fuel your goals We're committed to putting our people first in every way possible. That's why we offer a variety of benefits* to help you navigate and advance a better future. Here's a look at some of our unique benefits: Compensation : Compensation: $17 per hour weekly pay. Career Acceleration : Hands-on training for the potential to become a Service Center Manager within 18-24 months. Debt-Free Education : 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters. Life Balance : No late-night hours, holidays off, paid time-off availability, and back-up child and elder care. Health Benefits : Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions. Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues. Employee Perks : Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%. QUALIFICATIONS: What you'll need to keep moving forward From day one, you'll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning-and we'll help you every step of the way. We seek team members with: Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays) An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team English fluency in reading, writing, and speaking We expect you can: Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Crouch, bend, twist, and work with your hands above your head Be comfortable working in a non-climate-controlled environment Wherever you are, wherever you're going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that's willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself-bring what drives you. *Terms and conditions apply, and benefits may differ depending on location. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ***************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. d24ad0b8-823f-4e68-a892-2986ccdf7392
    $17 hourly 1d ago
  • Bilingual Medicaid Customer Service Representative

    Leeds Professional Resources 4.3company rating

    Tampa, FL jobs

    FLSA STATUS: Not-Exempt About Leeds Resources: At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process. We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis. About our Client Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need. The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment. Job Qualifications: Bilingual in English and Spanish Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience Successful completion of applicable background screening required
    $20k-29k yearly est. 3d ago
  • Customer Service Representative

    PRYM 4.1company rating

    Spartanburg, SC jobs

    and History Prym's roots go back to 1530, when Wilhelm Prym worked as a goldsmith in Aachen. This makes Prym one of the oldest industrial companies in Germany and one of the most traditional in the world. Throughout its history, the company has reinvented itself time and again, ensuring its continued existence for centuries. Relocated from Aachen to Stolberg in the mid-17th century, Prym focused on the production of brass. As brass production increasingly lost importance, the company focused more on finished brass products and became a leader in the field of machine production of metal haberdashery. An important milestone was also the decisive further development of the press fastener by Hans F. Prym in 1903: He developed the s-spring which ensures, the press fastener can be closed and opened easily while at the same time the press fastener is securely closed. In many different colors and shapes, it has been produced in endless quantities since the beginning of the 20th century and still is, as Prym manufactures Millions of the practical daily helpers every day. As much as Prym has changed in almost 500 years, one constant remains: The company is majority-owned by the Prym family - and will remain so. Our internationally staffed management team reflects the Prym Group's setup into independently operating divisions and holding. The lean organizational structure allows the divisions to adapt to the needs of their markets, while the holding enables all parts of the group to unleash their full potential by foresighted planning, ensuring economic stability and modern talent management. Summary/Objective The Customer Service Representative will be responsible for order processing, data entry, customer support, debit memos, or credits in a timely manner. Receive necessary approval and verify correctness before posting to the appropriate Accounting GL lines. Essential Functions Answers telephone related to customer orders, inquiries regarding current orders, questions regarding the purchasing of product. Analyzes requests and provides information or ascertains who can best provide the information. Routes calls to the proper person. Resolve customer questions related to orders, takes orders as needed. Work with customer and finance department to resolve invoice shortages, disputes, claims. Enters orders received by fax / e-mail / telephone into SAP. Misc. clerical. Contacts customers to ascertain data omitted on orders. Processes requests for sales sheets, catalogs, etc. Responds to e-mail inquiries. Communicates with other departments including sales, purchasing, distribution regarding questions on orders. Processes the initial paperwork on returns to the company. Forwards information to the returns clerk. Other duties as assigned Required Education and Experience Associate's Degree in General Business, Accounting , or other related degree 2-4 years experience in proven work experience in Customer Service or a similar role. Must be proficient in MS Office products including Word, Excel and PowerPoint, SharePoint and Teams Strong interpersonal and communication skills, both written and verbal. Ability to maintain confidentiality and handle sensitive information with discretion. Detail-oriented with excellent organizational and multitasking abilities. Achiever mindset - self motivated, driven and passionate about sales and achieving quarterly and annual targets Ability to work collaboratively with cross-functional teams and stakeholders. Preferred Education and Experience Bachelor's Degree in General Business or Accounting 1-3 years work history with auditing and disputing charges/claims Experience in the warehouse/distribution industry Experience with big box retailers such as Wal-Mart or Michael's is a plus Supervisory Responsibility This position has no supervisory function Career Path Progression from this position Lead Customer Service Representative Business Analyst Customer Service Manager Travel This position does not require travel Work Environment or Working Conditions This job operates in a combination of professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Additionally, this role will encounter equipment and heavy power industrial vehicles, with high noise levels possible in the warehouse setting. Physical Demands Ability to lift 5 - 20 lbs periodically and 50lbs on occasion Ability to stand/walk for up to 8 hours Ability to sit for up to 8 hours Company Offerings Health Benefits - Medical, Dental, Vision, and Supplementals (i.e. Accident, Hospital, Pet) 401k Discretionary contribution with Company Match Safe Harbor (401k Company Profit Sharing) Paid-time Off (available within first 6 months) Hybrid Work Schedule 11 Paid Company Holidays EEO Statement EOE/Vet/Disabled
    $26k-33k yearly est. 4d ago
  • Sales Support Specialist

    Delta Electronics Americas 3.9company rating

    Los Angeles, CA jobs

    Sales Operations Specialist About the Role: We're looking for a Sales Support Specialist to assist our account managers and sales team in delivering exceptional service and meeting performance targets. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities: Assist account manager/sales team to meet the performance target to provide an efficient and comprehensive service Support account manager/sales team in handling of inquiries, orders, issues, shipment, tracking, reports, and general follow up Works cross functionally with manufacturing and management teams and resolving issues timely as required Proactively interface with customers and serve as a point of main contact as request Coordinate sales related activities and maintain/monitor accurate data with efficiency Prepare sales operation reports and presentation materials as request Support sales administrative related functions Exercise creative thinking and apply experiences to improve processes as needed Qualifications & Skills Bachelor's degree in Business, Operations, or a related field (preferred). Proficient in Microsoft Office (Excel, PowerPoint) and SAP. Background in B2B and distribution business models; experience in tech industries is a plus. 2-5 years in Sales Operations, Business Operations, or Account Support roles. Previous experience supporting sales management preferred. Ability to work effectively under pressure and meet challenging targets. Strong sense of accountability, ownership, and a positive attitude. Excellent problem-solving skills with attention to detail for coordinating and following up on requests. Proven ability to manage multiple tasks with shifting priorities and tight deadlines in a fast-paced environment. Strong written and verbal communication skills to engage with customers and internal stakeholders. Team player with flexibility and the ability to self-manage. Preferred: Operational experience in distribution business.
    $70k-108k yearly est. 2d ago
  • Client Services Specialist

    Jets.com 4.4company rating

    Boca Raton, FL jobs

    Flight Operations Coordinator This Role is an In-House Role. The Candidate must be able to travel to our Boca Raton Office. We are not considering remote candidates. Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24/7 service to our distinguished clientele who demand the best. We are seeking an experienced and detail-oriented Flight Operations Coordinator to join our team. This role is critical in coordinating and scheduling flights while ensuring seamless operations and an exceptional client experience. Additionally, we are prioritizing candidates with leadership experience, as we see this role evolving into managing a team of coordinators in the future. Key Responsibilities: Coordinate and Schedule Flights - Efficiently arrange flight itineraries, considering client preferences and operational requirements. Ensure Safe Operations - Monitor flight progress, weather conditions, and other factors that impact travel, making real-time adjustments as needed. Client Communication - Maintain clear and professional communication with clients, providing updates and addressing any travel-related inquiries. Accurate Documentation - Maintain detailed flight records, manage billing processes, and reconcile accounts. Customer Service - Handle customer inquiries with professionalism, ensuring issues are resolved efficiently. Compliance and Safety - Adhere to aviation regulations and company protocols to uphold the highest standards of service and safety. Ad Hoc Projects - Support the Vice President of Sales on projects aimed at building, optimizing, and innovating the sales department. Qualifications: Leadership Experience - Ability to mentor and guide others, with the potential to lead a team of coordinators in the future. Proficiency in Excel and PowerPoint - Comfortable analyzing data, preparing reports, and presenting insights. Detail-Oriented and Organized - Ability to multitask and manage multiple flights and clients simultaneously. Strong Communication Skills - Professional verbal and written communication with both clients and internal teams. Ability to Work Under Pressure - Remain calm and efficient in a fast-paced, time-sensitive environment. Aviation Knowledge - Preferred but not required; a willingness to learn is essential. If you have a passion for aviation, thrive in a dynamic work environment, and are ready to grow into a leadership role while contributing to the evolution of our sales department, we encourage you to apply!
    $28k-42k yearly est. 2d ago
  • Indirect Sourcing Representative

    Arclin 4.2company rating

    Alpharetta, GA jobs

    Indirect Sourcing Representative, Alpharetta, GA Arclin USA is currently looking for an Indirect Sourcing Representative to join our Procurement team at our corporate office. Reporting into the Procurement Manager, this position is responsible for execution of established procurement strategies to support our organization with procuring high-quality, cost effective raw materials and services. Are you a detail-oriented sourcing professional who thrives on executing value-driven sourcing events and managing supplier relationships? Do you enjoy working with cross-functional teams to deliver quality, service, and savings? WHO WE ARE At Arclin, satisfying the changing needs of our customers is at the center of everything we do. We provide innovative, value-added bonding and surfacing solutions for the engineered materials markets and agricultural/natural resources applications. Our mission rests on three key principles: Trust, Value, and Innovation. Learn more about us at our website. With nearly 1,000 employees across 15 production sites in North America, we're a team dedicated to continuous improvement, operational excellence, and employee growth. WHAT YOU'LL DO As an Indirect Sourcing Representative, you'll be a key enabler of Arclin's indirect procurement strategies. You'll support sourcing execution across capital and indirect categories-including MRO, services, and general supplies-working alongside Category Managers, Buyers, and site teams. You'll lead and support sourcing activities, manage RFx processes, and collaborate with internal stakeholders and suppliers to ensure effective and compliant purchasing. Your work will directly impact cost management, supply reliability, and overall operational success. Key Responsibilities: Execute sourcing events (RFQs, RFPs, e-auctions) and evaluate supplier responses in coordination with category leads. Identify qualified suppliers and manage competitive bidding processes. Analyze total cost of ownership (TCO), supplier performance, and cost trends to inform purchasing decisions. Support capital project and operational teams in meeting procurement milestones and deliverables. Collaborate with site stakeholders and Buyers to ensure purchasing needs are understood and addressed. Support efforts across the breadth of Procurement as needed including Energy and Direct Procurement. Facilitate supplier onboarding, risk assessments, and contract routing processes. Support development and reporting of category performance metrics. Help implement new supply agreements and ensure supplier compliance with terms and expectations. Maintain sourcing records and documentation in ERP/procurement systems. WHAT YOU'LL NEED TO SUCCEED 3+ years of sourcing, supply chain, or procurement experience, preferably in manufacturing or capital project environments. Working knowledge of RFx processes, vendor evaluation, and negotiation basics. ERP experience (JD Edwards preferred) and proficiency with Excel or BI tools for data analysis. Strong communication and organization skills; able to manage multiple tasks with attention to detail. Familiarity with indirect categories such as MRO, facilities, or services is a plus. Collaborative team player with initiative and a customer-focused mindset. Associate's or Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience). WHY JOIN US? You'll join a dynamic and growing procurement team that plays a vital role in enabling Arclin's performance. We offer opportunities to expand your sourcing expertise, contribute to strategic initiatives, and grow within a collaborative and mission-driven company.
    $27k-32k yearly est. 5d ago
  • Customer Service Representative

    Brunswick 4.5company rating

    Customer service specialist job at Brunswick

    **_Are you ready for what's next?_** _Come explore opportunities within Brunswick, a global marine leader (******************************* Q6B2j\_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._ **Innovation** **is the heart of Brunswick** **.** **See how your** **contributions** **will** **help** **transform vision into reality** **:** Position Overview: We are looking for an energetic, self-driven individual to join our technical support team for our newest Brand under Brunswick. The Navan Customer Service Rep will play a critical role in supporting the customer journey by being a brand ambassador and primary point of contact for Navan and Sea Ray selected dealers and customers. This person will deliver technical support to our newest Navan dealers to help ensure any technical or warranty repair information is documented and explained to our dealer network in the most efficient way possible. The ideal candidate will present a passion for boating and for the brands and will create lasting relationships with owners to provide them with the ultimate customer experience. This candidate will be expected to work effectively and efficiently both in-office and in a remote environment. This candidate will need to have a strong ability to self-motivate and proactively identify the needs of owners, have the necessary technical knowledge to diagnose problems along with learning necessary product lines. The Navan technical service Rep will be comfortable helping to support in critical situations when necessary, including troubleshooting and coordination between owners, dealers and factory personnel for proper maintenance and service support. **At Brunswick, we have passion for our work and a distinct ability to deliver** **.** Essential Functions: + Know all essential aspects of product and operations within the Navan portfolio. + Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created. + Provide regular dealer and/or owner touch points and follow-up communication + Support andmonitorowner issues through resolution + Support incoming dealer calls, 9am-5pm EST Mon-Friday. + NPS survey follow-up as needed + Document all interactions in Salesforce CRM database + Establish a standard resource database for common contacts. + Work collaboratively with brand and dealer supportcenters: (CoEand CMS). + Support project development to meet strategic goals + KPI and metrics tracking, support and development as needed + Other projects and tasks assigned by manager + Travel whenrequired **Diversity** **of** **thought and experience** **s** **is** **fundamental when** **imagin** **ing** **the unimaginable** **.** **Certain skillsets/experiences** **are necessary;** **however,** **others can be developed** **along the way** **.** Required Qualifications: + High School Diploma or GEDrequired + Highly skilled in interpersonal skills with an ability to connect with othersviaphone and email + Competency in Microsoft Word, Excel, Workday and Outlookrequired. + Professional communication and written skillsrequired + Boating experience and/or knowledge of Navan and Sea Ray products necessary + Ability to quickly learn and navigate through software and internet programsrequired + Ability to alwaysmaintainan upbeat and positive attitude. + Strong organizational skills and ability to balance multiple priorities. + Ability to work effectively within a team environment. Preferred Qualifications: + Familiarity with Salesforce.com environment preferred **Why Brunswick:** Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more (************************************************************ . In addition, we're proud of being recognized for making a splash with numerous awards (********************************** ! **About Brunswick Boat Group** Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including **Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Heyday, Lowe, Lund, Navan,** **Princecraft** **, Protector, Quicksilver,** **Rayglass** **, Sea Ray, Spartan, Thunder Jet, and** **Uttern** **.** Each brand carries a legacy of innovation, craftsmanship, and performance that has shaped the boating industry worldwide. Across our fiberglass and aluminum manufacturing facilities, our team members are the driving force behind our success. We foster a culture rooted in **safety, integrity, continuous improvement, and personal growth. ** Whether you're building unsinkable legends, pioneering wake sports, or crafting fishing and pontoon boats trusted for generations, you'll be part of a united team committed to delivering exceptional experiences on the water. The anticipated pay range for this position is $48,800 to $77,000, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for a short-term incentive program. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. _Next is Now!_ _We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying._ Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact ****************************** for support. For more information about EEO laws, - click here (********************************************** Brunswick and Workday (**************************************************************************************** Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: ****************************** or ************. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///************************* . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at ************ or ****************************** . \#Brunswick Corporation - Sea Ray
    $48.8k-77k yearly 20d ago

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