Job Description
About the Role
Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of.
Responsibilities
Assist all customers throughout their visit
Resolve concerns with urgency and professionalism
Follow up with customers after issues are addressed
Manage reputation across Google, DealerRater, Cars.com, Facebook, and DriveCentric
Respond professionally to all customer reviews
Monitor DriveCentric sentiment and identify customers who need support
Identify feedback trends and recommend improvements
Help maintain strong HSE and CSE scores
Strengthen communication between customers, advisors, managers, and BDC
Qualifications
Strong communication and interpersonal skills
Professional, calm approach in difficult situations
Reliable follow-up habits and strong organization
Customer service or hospitality experience preferred
Comfortable using digital communication tools
Compensation includes:$60,000-$80,000 per year
Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.
Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record
$60k-80k yearly 4d ago
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Client Experience & Appointment Specialist
Burns Honda 4.2
Burns Honda job in Marlton, NJ
Job DescriptionBurns Honda, South Jersey's #1 Honda dealership, is hiring a Client Experience & Appointment Specialist to join our Business Development Center.This is not a call center job. You'll work with real customers who already contacted us online, by phone, or by text. Your role is to communicate professionally, build trust, and set quality, show-ready appointments using a proven process.If you're confident on the phone, organized, and motivated by clear goals, this is a stable role with real upside.Responsibilities
Communicate with customers who requested information
Build rapport and guide customers to the next step
Set quality, show-ready appointments
Follow structured call, text, and CRM processes
Maintain accurate notes and follow-up tasks
Work toward clear daily and monthly goals
Qualifications
Strong phone and written communication skills
Reliable, organized, and coachable
Comfortable being accountable to metrics
Customer service, hospitality, retail, insurance, or inside sales experience preferred
Automotive experience not required
Compensation & Benefits
$20-$24 per hour based on experience
Monthly performance bonuses tied to shown appointments and quality
Medical, dental, and vision insurance
Paid time off and paid holidays
401(k) retirement plan
Employee vehicle purchase and service discounts
Paid training and ongoing coaching
Consistent, structured schedule
Typical annual earnings range from $52,000 to $68,000, with top performers earning more.Why Burns HondaWe take pride in professionalism, accountability, and customer care. We operate with structure, invest in training, and hold clear standards. If you want to be part of a dealership that does things the right way, you'll fit here.
Submit to and successfully complete MVR, background check, and pre-employment drug test
$52k-68k yearly 13d ago
Entry-level Parts Advisor Parts Counter Person
Madison Honda 3.8
Madison, NJ job
Job Description: Are you interested in cars? Interested in automotive parts? If you answered yes to either or both of these questions, we have a position for you to start your automotive career! Our Dealerships seeks a full-time, motivated, Entry-level Parts Counter Person to enhance our service team and earn while you learn! - Do you thrive in a fast-paced environment where you have unlimited career potential? - Are you an enthusiastic individual who wants to work for a mission-driven company? - Do you have a desire to Succeed?! Then our Company is the right fit for you! We are seeking an entry-level Parts Advisor to join our professional team and learn as you earn! Parts Advisor Duties Include but are not limited to: Maintain proper storage of parts Stock shelves Running parts from parts department to technicians Assist with parts inventory management through bin counts and record keeping Pick-up and delivery of parts Keep department and work area orderly, neat, and clean Maintain a superior level of customer service Other duties as directed by management Shift 11-7 Monday-Thursday, Sunday 8-4 Parts Advisor Training Include but are not limited to: Order, receive, and bill all parts Assist retail customers and technicians, including answering phones Operating our DMS Software; Reynolds and Reynolds, Gain familiarity with Honda/Acura OEM website operations, i.e. parts catalog, parts locator, invoices, etc.
Job Requirement:Entry-level Automotive Parts Counter Qualifications: Must be a customer-oriented, self-motivated team player Must be computer literate High School Diploma or GED required some college preferred Must be available to work a flexible schedule that will include some evenings, some Saturdays and/or Sundays Must have a valid driver's license and few to no points on driving record. Must be capable of lifting up to 50 lbs, walking, standing for a long period of time, bending, stooping, reaching. Pallet jack experience preferred. Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Salary and commission based on experience and performance review Medical, dental, 401K, PTO Continued training through the manufacturer. Opportunities for career advancement. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer We Would Love To Talk With You! Apply By Clicking The 'Apply Now' Button
$35k-45k yearly est. 26d ago
Janitor
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: We are seeking Janitor Custodians to join our team! You will be responsible for maintaining a clean and orderly environment. Responsibilities: Keep buildings in clean and orderly condition Perform heavy cleaning duties such as cleaning floors and shampooing rugs, washing walls and glass Collects and disposes of trash following approved procedures and infection control plans Moves equipment and furniture for proper cleaning and place furniture back in correct placement. Cleans assigned areas with the use of assigned materials and equipment. Sanitize all surfaces. Seeks out areas requiring cleaning; takes initiative to complete the task. Perform routine maintenance tasks Organize custodial closets and spaces Maintain working condition of cleaning equipment Contributes to the team; exhibits professionalism with customers, fellow employees and others. Performs other duties as assigned
Job Requirement:• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • The requirements listed are representative of the knowledge, skill, and/or ability required. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • All applicants must be authorized to work in the 'USA' • All applicants must perform duties and responsibilities in a safe manner • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license It's time to make the most important move of your career. From our cooperative, team-based approach, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The 'Apply Now' Button
$24k-28k yearly est. 26d ago
Automotive Deal Booker
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: Automotive Accounting Clerk We have an immediate opening for an experienced Automotive Accounting Clerk. If you're a well-organized team player with previous automotive bookkeeping experience, we want you to join our team! Become part of our team. Apply Today! Duties and Responsibilities include, but are not limited to: Data Entry and Review - posting invoices/vouchers /payment requests Problem resolutions of account related issues Balancing statements & finalizing data Processing accounts payable invoices and payment requests and issuing reimbursement checks Matching checks to invoices/payment requests after each check run cycle Entering invoices; entering, posting and reconciling batches; researching & resolving payables issues with vendors Prepping accounts for payments & verifying data in system Filing Cashier Back-up receptionist for front desk for breaks if needed Breaking down and Costing deals Daily deposit Posting accounts payable/receivables Billing out deals, swaps and wholesales
Job Requirement: High School Diploma or Equivalent Previous dealership experience is required Ability to balance large volume accounts Detail oriented skills with strong organizational and multitasking skills Fast learner that is open to change and able to handle demanding environment Ability to work independently and with a team A professional appearance Strong communication and people skills - both written and verbal All applicants must be authorized to work in the USA All applicants must have the ability to pass pre-employment testing to include background checks, MVR, and valid driver's license When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
$59k-89k yearly est. 26d ago
Professional Auto Detailer
Madison Honda 3.8
Clinton, NJ job
Job Description: Automotive Detail Lot Attendant If you're serious about your career, then rest assured you've come to the right place. You'll find the opportunities, resources, and support you need to grow and develop professionally. We are committed to your success and invested in your future. A Detail/Lot Technician is responsible for maintaining the cleanliness of company and or customer vehicles. This will include the ability to wash vehicles using high pressure wash equipment, wax vehicles with power equipment and maintaining the cleanliness of all vehicle inventory on the dealership property. Report to both the Sales and Service Managers for direction and instruction. DUTIES AND RESPONSIBILITIES: • Wash and Wax vehicles (cars and trucks) in a timely manner as determined by managers requests. • Perform work as outlined by immediate superiors with efficiency and accuracy, in accordance with dealership standards. • Be sure all keys to vehicles are tagged and descriptions match the vehicles. • Examine the vehicle to determine if additional safety or service work is required. • Advise service advisor or sales manager immediately if additional work is needed. • Keep in mind that customer' vehicles should not be used for personal errands. • Supervise work of any apprentice technicians as assigned. • Keep shop area neat and clean and be able to account for all dealership-owned tools at all times. • Understand and follow federal, state and local regulations, such as those governing disposal of hazardous wastes.
Job Requirement:QUALIFICATIONS: • Prior detail technician experience would be preferred but not a necessity, training will be provided. • High school diploma or the equivalent. • Ability to read and comprehend job-related instructions and information whether electronic or paper-based. • Excellent manual dexterity skills as well as and an eye for detail. • Good judgment. • Valid driver's license and a good driving record. WORKING CONDITIONS: Detail/Lot technicians generally work a 40-hour, five-day week with occasional overtime required and a rotational Saturday shift. Not all positions are full time positions, schedules will be coordinated by the responsible manager. They work indoors and outdoors in all seasons in a moist environment. Although most shops are well ventilated, the work involves exposure to dust, exhaust fumes, and other hazardous and nonhazardous materials. May be required to lift parts and equipment weighing up to 50 pounds several times during each shift. They will also stoop, kneel, crouch, crawl, reach, handle and feel. They will use hand and power tools. The Technician will be required to wear a dealership uniform at all times. COMPENSATION: Wage to be determined according to prior skills and whether the position is determined to be a full or part time status. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The 'Apply Now' Button
$23k-27k yearly est. 26d ago
Experienced Automotive Service Manager
Burns Honda 4.2
Burns Honda job in Marlton, NJ
Job DescriptionIf you've actually run a service department, keep reading. If you haven't, this is not for you.Burns Honda is South Jersey's #1 Honda dealership and we are expanding. Growth creates opportunity, but only for leaders who know how to manage people, process, volume, and customer expectations at the same time.We're looking for a proven Service Manager. Someone who understands the service drive, holds the line on standards, leads from the front, and isn't afraid of work. This role reports directly to the Fixed Operations Director and comes with real responsibility and real upside.This Is Not
A training role
A stepping-stone position
A place to hide behind a title
This Is
A leadership role in a high-volume, growing service operation
A chance to run the department the right way
A position for someone who takes pride in customer experience and accountability
What You'll Own
Day-to-day service department operations
Advisor and technician performance
Workflow, efficiency, and throughput
CSI, productivity, ELR, and hours per RO
Coaching, accountability, and standards
Execution during expansion and increased volume
What We Require
Must have service department management experience at a franchised dealership
Proven ability to lead people and manage performance
Strong work ethic and high personal standards
Customer experience matters to you, not just numbers
Comfortable in a fast-paced, demanding environment
Compensation & Benefits
$100k-$150k total compensation based on performance
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off and paid holidays
Employee discounts on vehicles, service, and parts
Stable ownership and long-term opportunity
This role is for experienced professionals only. Service department experience is not optional.If you've run a service department and want to lead one that expects excellence and supports it, apply confidentially on Indeed.Burns Honda - Turn to Burns.
Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.
$48k-66k yearly est. 13d ago
Experienced Automobile Assistant Office Manager
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: We are seeking an experienced Dealership Assistant Office Manager with strong accounting and management experience. Automotive industry experience a must. This is the perfect opportunity for an experienced accounting professional who wants to push their career to the next level. This position consults and works with the General and Department Managers at the dealership to identify operational opportunities and implement revenue generating and cost saving initiatives. If you are a proven leader, excellent trainer, and are confident in your ability to deliver results, this is the opportunity for you! Our Dealership Assistant Office Manager will be responsible for ensuring all store transactions are processed accurately and timely. To be successful in this position, you must be well-versed in all facets of accounting, cost control, collections, and margin expansion and financial controls. You must possess proven leadership and coaching abilities with a focus on communication and customer relations.
Job Requirement:Duties include, but not limited to: -Reports directly to the Office Manager/Controller -Overseeing the accounting office -Assisting with breaking down deals -Assisting with posting lease-retail-wholesale deals -Processing trade payoffs -Daily deposits -Bank reconciliations -Reconciling and maintaining accurate accounting schedules -Processing aftermarket warranties & submitting payments to appropriate vendors -Maintains accounts payables/account receivables -Ensure all store financial transactions are process timely and accurately in accordance with company policy -Administers and ensures established policies/procedures are followed -Manage & train office staff as needed -Handle floorplan audits -Assists Office Manager/Controller in all audits and aspects of compliance -Keeps Office Manager/Controller informed of any key issues relating to the financial activities & accounting staff -Assists with inquiries from the Office Manager/Controller and upper management on a wide range of financial results, special reporting requests, etc -Provide accounting assistance to all departments -Assists with end of month reports and procedures JOB REQUIREMENTS: -High School Diploma or equivalent -2-3 years of prior dealership office management experience preferred -Reynolds & Reynolds Ignite experience preferred -MS Windows, Word, Excel, Outlook experience preferred -Working knowledge of a dealership financial statement -Working knowledge of multiple accounting office positions -Ability to read & comprehend instructions and information -Excellent communication skills -Strong management/supervisory skills for managing office staff -Team player -Ability to work and complete tasks in a timely manner with little to no supervision -Detail oriented with strong accuracy skills -Displays honesty and integrity -Must have a can-do, positive, helpful & encouraging attitude -Highly organized multi-tasker who works well in a fast-paced environment -Solid time management skills & the ability to prioritize -Able to deal with confidential information appropriately -Strong problem solving & analytical skills -Superior follow-up skills Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off Comprehensive employee recognition programs. Continued training through the manufacturer. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The 'Apply Now' Button
$48k-66k yearly est. 26d ago
Express Lane Manager
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: Automotive Quick Lube Express Manager Plans, organizes, leads, and controls the flow of service work through the Quick Lube service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. ESSENTIAL DUTIES Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance.
Job Requirement:SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Two to four years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off Comprehensive employee recognition programs. Continued training through the manufacturer. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The 'Apply Now' Button
$88k-129k yearly est. 26d ago
BDC Business Development Representative
Madison Honda 3.8
Clinton, NJ job
Job Description: Clinton Acura is hiring BDC Representatives for their Internet Sales team. BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership. Fantastic opportunity to join one of New Jersey's most successful Honda Dealerships. The ideal candidate will possess strong customer service skills, is a hard-working professional who possess strong oral and written communication skills. A successful BDC/Internet sales professional embraces technology and understands the new how the internet is changing the car buying experience to better it for the consumer. Madison Honda receives over 2,000 internet leads per month and is... the leading import dealership in Morris County. Job Responsibilities: Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person) Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance Maintain an ongoing customer database to capture repeat business Schedule appointments with interested buyers for test drives and delivery of vehicles Disclosing terms of sales with consumers and reviewing sales with dealership management
Job Requirement: Successful BDC/Internet sales professionals will posses strong customer service skills, and is a hard working professional who possess strong oral and written communication skills. Previous dealership customer service experience preferred but not required Previous call center and/or Internet sales experience a plus Sales experience is a plus, NOT required Requires strong communication skills in order to work most effectively with customers Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads Excellent follow through and follow up skills What We Offer Base salary plus commission Medical/Dental 401k retirement plan Paid time off after 1 year Great work environment
$42k-66k yearly est. 26d ago
Auto Detail Lot Attendant
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: Automotive Detail Lot Attendant If you're serious about your career, then rest assured you've come to the right place. You'll find the opportunities, resources, and support you need to grow and develop professionally. We are committed to your success and invested in your future. A Detail/Lot Technician is responsible for maintaining the cleanliness of company and or customer vehicles. This will include the ability to wash vehicles using high pressure wash equipment, wax vehicles with power equipment and maintaining the cleanliness of all vehicle inventory on the dealership property. Report to both the Sales and Service Managers for direction and instruction. DUTIES AND RESPONSIBILITIES: • Wash and Wax vehicles (cars and trucks) in a timely manner as determined by managers requests. • Perform work as outlined by immediate superiors with efficiency and accuracy, in accordance with dealership standards. • Be sure all keys to vehicles are tagged and descriptions match the vehicles. • Examine the vehicle to determine if additional safety or service work is required. • Advise service advisor or sales manager immediately if additional work is needed. • Keep in mind that customer' vehicles should not be used for personal errands. • Supervise work of any apprentice technicians as assigned. • Keep shop area neat and clean and be able to account for all dealership-owned tools at all times. • Understand and follow federal, state and local regulations, such as those governing disposal of hazardous wastes.
Job Requirement:QUALIFICATIONS: • Prior detail technician experience would be preferred but not a necessity, training will be provided. • High school diploma or the equivalent. • Ability to read and comprehend job-related instructions and information whether electronic or paper-based. • Excellent manual dexterity skills as well as and an eye for detail. • Good judgment. • Valid driver's license and a good driving record. WORKING CONDITIONS: Detail/Lot technicians generally work a 40-hour, five-day week with occasional overtime required and a rotational Saturday shift. Not all positions are full time positions, schedules will be coordinated by the responsible manager. They work indoors and outdoors in all seasons in a moist environment. Although most shops are well ventilated, the work involves exposure to dust, exhaust fumes, and other hazardous and nonhazardous materials. May be required to lift parts and equipment weighing up to 50 pounds several times during each shift. They will also stoop, kneel, crouch, crawl, reach, handle and feel. They will use hand and power tools. The Technician will be required to wear a dealership uniform at all times. COMPENSATION: Wage to be determined according to prior skills and whether the position is determined to be a full or part time status. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The 'Apply Now' Button
$23k-26k yearly est. 26d ago
Automotive Service BDC
Madison Honda 3.8
Clinton, NJ job
Job Description: Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.
Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES:
• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.
Job Requirement:QUALIFICATIONS:
• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
WHAT WE OFFER:
• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.
We Would Really Like To Hear From You!
$93k-135k yearly est. 26d ago
Automotive Receptionist 5 Days a week and some Saturdays
Madison Honda 3.8
Madison, NJ job
Job Description: The Receptionist is expected to: Protect the legal, financial and moral well being of the dealership; Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits; Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval; Be a teacher to support the efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service. Primary Duties: Ensure maximum productivity, customer service and cost control. Achieve customer service satisfaction standards while facilitating incoming calls and traffic. Effectively greets, communicates and guides customers to appropriate departments for assistance. Accurately review receipt of money and permits to ensure consistent tracking methods are utilized. Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members. Effectively communicate with and perform all job duties requested by management. Perform all other job duties as requested by management. Operate with integrity. Demand the highest ethical standards from self and others Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
Job Requirement:Job Qualifications: High school diploma or the equivalent, preferred. One year of reception experience in a retail facility is desirable. Working knowledge of Outlook and Microsoft Office applications. One year of customer service experience. Professional communication skills. PHYSICAL REQUIREMENTS: Work performed in a dealership administrative setting due to necessity to welcome dealership customers and guests in person. While performing the duties of this job, the employee is exposed to weather conditions precedent at that time. Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities. Required to lift up to 10 pounds. Required vision include the ability to adjust focus. Required to operate equipment in a safe manner at all times. Perform other duties as required. Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Comprehensive employee recognition programs. Opportunities for career advancement. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The 'Apply Now' Button
$26k-31k yearly est. 26d ago
Automotive Sales Consultant
Burns Honda 4.2
Burns Honda job in Marlton, NJ
Job DescriptionLooking for a job that feels rewarding, not repetitive?Burns Honda is hiring Sales Consultants to join our growing team. This is a customer-focused role built around professionalism, structure, and opportunity. If you enjoy helping people and staying busy, this could be a great fit.Providing a world-class customer service experience is vital to this position. You'll work with customers who are already shopping and guide them through one of the most important purchases they'll make.No guessing. No pressure tactics. Just a clear process, real support, and steady opportunity.What You'll Do• Work with customers in person, by phone, by email, and by text
• Create a welcoming, pressure-free experience
• Guide customers from first conversation through delivery
• Follow a proven sales process and CRM workflow
• Build trust, repeat business, and referrals What We're Looking For• Strong communication skills, written and verbal
• A positive, professional attitude
• Reliable, motivated, and coachable
• Experience in retail, hospitality, fitness, or sales is a plus Automotive experience is helpful but not required.What We Offer• Consistent customer traffic
• Clear expectations and goals
• Training and coaching from day one
• Paid 90-day training period so you can focus on learning and ramp up with confidence
• Ongoing development and room to grow
• $60,000-$120,000+ annual earning potential based on performance Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.Apply today.
$60k-120k yearly 13d ago
Experienced A Level Service Technician
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: Experienced Honda or Acura A Level Service Technician 5 PLUS YEAR EXPERIENCE IS A MUST! Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.
Responsibilities:
Primary Responsibilities:
o Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
o Ensure that common courtesy is shown toward all customers you come into contact with
o While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
o Keep up to date with all technical publications, Service Comm, and Asist terminal operations
o Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
o Address all original customer concerns before moving onto additional sales
o Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
o Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
o Participate in any Factory, or in-house sponsored training programs offered to you
o Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
o Perform any other duties assigned by the Service Manager, ASM or Group Leader
o Always come to work on time, ready to work, and in a clean uniform
Job Requirement:Ideal candidates will have: 5 PLUS YEAR EXPERIENCE IS A MUST!
Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State drivers license and good driving record
Required Education:
High school diploma or equivalent
Must have technical aptitude displayed by ASE certification
Technical or trade school degree preferred
Compensation:
We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.
Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. Its Time To Make The Most Important Move Of Your Career!
Apply Now!
We Would Really Like To Hear From You!
$34k-47k yearly est. 26d ago
Automotive Office Administrative Assistant
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: Automotive Accounting Clerk We have an immediate opening for an experienced Automotive Accounting Clerk. If you're a well-organized team player with previous automotive bookkeeping experience, we want you to join our team! Become part of our team. Apply Today! Duties and Responsibilities include, but are not limited to: Data Entry and Review - posting invoices/vouchers /payment requests Problem resolutions of account related issues Balancing statements & finalizing data Processing accounts payable invoices and payment requests and issuing reimbursement checks Matching checks to invoices/payment requests after each check run cycle Entering invoices; entering, posting and reconciling batches; researching & resolving payables issues with vendors Prepping accounts for payments & verifying data in system Filing Cashier Back-up receptionist for front desk for breaks if needed Breaking down and Costing deals Daily deposit Posting accounts payable/receivables Billing out deals, swaps and wholesales
Job Requirement: High School Diploma or Equivalent Previous dealership experience is required Ability to balance large volume accounts Detail oriented skills with strong organizational and multitasking skills Fast learner that is open to change and able to handle demanding environment Ability to work independently and with a team A professional appearance Strong communication and people skills - both written and verbal All applicants must be authorized to work in the USA All applicants must have the ability to pass pre-employment testing to include background checks, MVR, and valid driver's license When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
$28k-33k yearly est. 26d ago
Automotive Porter Lot Attendant
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: Automotive Porter Lot Attendant The Automotive Porter Lot Attendant is responsible for performing a variety of duties as it relates to the maintenance and service of vehicles. This position interacts daily with the Product Specialist, Service Managers, Sales Managers, support staff and customers, just to name a few. The goal of a Porter Lot Attendant is to ensure that our customer is 100% happy with the delivery of their car. Responsibilities of the Porter Lot Attendant: Leading yourself and the team in a way that supports our Company Vision and Mission Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately Clean interior and exterior of new and used vehicles Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards Pick up vehicles from and deliver vehicles to storage Test batteries of customer vehicles in service drive Maintains building and ground as needed Assist with shop clean-up and deliveries when needed
Job Requirement:Skills/Requirements: High School Diploma or equivalent Ability to handle machinery safely Demonstrated customer service skills Must have a valid driver's license Ability to operate an automobile Qualifications: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • The requirements listed are representative of the knowledge, skill, and/or ability required. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • All applicants must be authorized to work in the 'USA' • All applicants must perform duties and responsibilities in a safe manner • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license It's time to make the most important move of your career. From our cooperative, team-based approach, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
Apply By Clicking The 'Apply Now' Button
$22k-26k yearly est. 26d ago
Automotive Accounting Clerk
Madison Honda 3.8
Phillipsburg, NJ job
Job Description: Automotive Accounting Clerk Deal Booker We have an immediate opening for an experienced Automotive Accounting Clerk. If you're a well-organized team player with previous automotive bookkeeping experience, we want you to join our team! Become part of our team. Apply Today! Duties and Responsibilities include, but are not limited to: Data Entry and Review - posting invoices/vouchers /payment requests Problem resolutions of account related issues Balancing statements & finalizing data Processing accounts payable invoices and payment requests and issuing reimbursement checks Matching checks to invoices/payment requests after each check run cycle Entering invoices; entering, posting and reconciling batches; researching & resolving payables issues with vendors Prepping accounts for payments & verifying data in system Filing Cashier Back-up receptionist for front desk for breaks if needed Breaking down and Costing deals Daily deposit Posting accounts payable/receivables Billing out deals, swaps and wholesales
Job Requirement: High School Diploma or Equivalent Previous dealership experience is required Ability to balance large volume accounts Detail oriented skills with strong organizational and multitasking skills Fast learner that is open to change and able to handle demanding environment Ability to work independently and with a team A professional appearance Strong communication and people skills - both written and verbal All applicants must be authorized to work in the USA All applicants must have the ability to pass pre-employment testing to include background checks, MVR, and valid driver's license When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You!
$35k-44k yearly est. 26d ago
Automotive Parts Counterperson
Burns Honda 4.2
Burns Honda job in Marlton, NJ
Parts Counter Person
Our Dealerships seeks a full time, motivated, Parts Counter Person to enhance our service team!
- Do you thrive in a fast-paced environment where you have unlimited career potential?
- Are you an enthusiastic individual who wants to work for a mission driven company?
- Do you have a desire to Succeed!
Then our Company is the right fit for you! We are seeking a Parts Advisor to join our professional team.
Parts Advisor Duties Include but are not limited to:
Order, receive, and bill all parts
Maintain proper storage of parts
Stock shelves
Assist retail customers and technicians, including answering phones
Assist with parts inventory management through bin counts and record keeping
Pick-up and delivery of parts
Keep department and work area orderly, neat, and clean
Maintain a superior level of customer service
Other duties as directed by management
Requirements:
Automotive Parts Counter Qualifications:
Must be a customer-oriented, self-motivated team player
One to two years of prior automotive parts experience is required, either from a retail parts outlet or a dealership setting.
Must be computer literate
High School Diploma or GED required
Must be available to work a flexible schedule that will include some evenings and Saturdays
Must have a valid driver's license and few to no points on driving record.
Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Our team members also enjoy a comprehensive benefits program including:
Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off
Comprehensive employee recognition programs.
Continued training through the manufacturer.
Opportunities for career advancement.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Love To Talk With You!
$31k-39k yearly est. 20d ago
Automotive Service BDC Consultant
Madison Honda 3.8
Madison, NJ job
Job Description: Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!
The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.
Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES:
• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Service.
• Confirm scheduled appointments.
• Reschedule no-show Customer appointments.
• Follow up with Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.
Job Requirement:QUALIFICATIONS:
• Salary plus a generous monthly bonus
• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
WHAT WE OFFER:
• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.
We Would Really Like To Hear From You!
Zippia gives an in-depth look into the details of Burns Honda, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Burns Honda. The employee data is based on information from people who have self-reported their past or current employments at Burns Honda. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Burns Honda. The data presented on this page does not represent the view of Burns Honda and its employees or that of Zippia.
Burns Honda may also be known as or be related to Burns Honda and Burns Kull Inc.