Level 2 Remote Support Technician - ATM

Burroughs
Remote or Elmhurst, IL
As a member of the Burroughs Level 2 Technical Support team, the Remote Support Technician provides technical support to Field Service Technicians seeking assistance with servicing customer equipment from Burroughs primary support labs in Elmhurst, IL and Portland, OR through the utilization augmented reality tools to assist in the process of troubleshooting and resolution of issues with Burroughs serviced products. Goal to improve technician speed to competency on new equipment, support a “smart-hands” field resource and drive first time resolution to complex equipment issues.
Essential Functions/Key Responsibilities: Answer inbound calls from Field Service Technicians requesting assistance on repair issues. Using augmented reality technology, assist Technicians with testing, troubleshooting, analyzing, isolating and identifying root causes. Provide step-by-step instructions to Field Service Technicians who serve as onsite “smart hands” to accomplish repairs, upgrades, etc. Utilize Burroughs Remote Managed Services platform to analyze fault information and perform triage to drive first time resolution. Assist Technicians with identifying part numbers, part availability and part ordering. Document call information in appropriate databases. Relay essential information to co-workers and other departments as warranted. Escalate unresolved issues to higher level Technical Support Teams. Physical Requirements and Working Conditions: Duties require the use of typical office equipment such as a computer and desktop phone. Duties require the use of lab equipment such as ATMs and Smart Safes. Duties require the use of augmented reality equipment. Some travel for training purposes may be required. Overtime may be required Knowledge, Skills and Abilities: Behavioral Requirements Patience Communications (verbal and written) Punctuality Ability to work independently Work well with other Technical Requirements Knowledge of Windows operating system Knowledge of Microsoft Office products (Excel, Outlook, PowerPoint and Word) Experience with analysis and problem solving Knowledge of PC components and repair Skilled and experienced in the repair and maintenance of electrical and mechanical hardware Proficient on the use of a Digital Multimeter Education and Experience: High school diploma, GED or equivalent education. ITT or other technical school training or equivalent experience. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Service Technician

Burroughs
Sacramento, CA
Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you!

We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area!

Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico.
Join us to experience what has made Burroughs a great place to work since 1886! Benefits of working at Burroughs: Extensive training, tools, and company vehicle all provided! Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off! Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1 st day 401k savings plans!
Job Description Burroughs' Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

Key Responsibilities: Installs, maintains and services cash automation equipment at assigned customer locations, Diagnoses and resolves product performance problems, Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members Maintains tools and parts inventory in a secure and accurate fashion. Minimum Requirements: Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery, Positive attitude and a passion for customer service, Impeccable personal integrity and business ethics, Independent and team work skills, Self-motivated and well organized, Good oral and written communication skills. High School Diploma or GED (Associates Degree is a plus), Must be at least 21 years of age, Must hold a valid US driver's license, Ability to lift and/or move equipment weighing up to 75 pounds, Previous experience with multi-vendor ATMs, cash automation equipment is a plus.

Service Technician

Burroughs
Sacramento, CA
Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you! We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area!

Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico.
Join us to experience what has made Burroughs a great place to work since 1886!
Benefits of working at Burroughs:
Extensive training, tools, and company vehicle all provided! Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off! Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1 st day 401k savings plans!
Job Description
Burroughs' Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

Key Responsibilities:
Installs, maintains and services cash automation equipment at assigned customer locations, Diagnoses and resolves product performance problems, Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members Maintains tools and parts inventory in a secure and accurate fashion. Minimum Requirements: Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery, Positive attitude and a passion for customer service, Impeccable personal integrity and business ethics, Independent and team work skills, Self-motivated and well organized, Good oral and written communication skills. High School Diploma or GED (Associates Degree is a plus), Must be at least 21 years of age, Must hold a valid US driver's license, Ability to lift and/or move equipment weighing up to 75 pounds, Previous experience with multi-vendor ATMs, cash automation equipment is a plus.

Service Technician

Burroughs
Tallahassee, FL
Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you!

We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area!

Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico.
Join us to experience what has made Burroughs a great place to work since 1886!
Benefits of working at Burroughs: Extensive training, tools, and company vehicle all provided! Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off! Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1 st day 401k savings plans! Job Description Burroughs' Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

Key Responsibilities: Installs, maintains and services cash automation equipment at assigned customer locations, Diagnoses and resolves product performance problems, Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members Maintains tools and parts inventory in a secure and accurate fashion. Minimum Requirements: Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery, Positive attitude and a passion for customer service, Impeccable personal integrity and business ethics, Independent and team work skills, Self-motivated and well organized, Good oral and written communication skills. High School Diploma or GED (Associates Degree is a plus), Must be at least 21 years of age, Must hold a valid US driver's license, Ability to lift and/or move equipment weighing up to 75 pounds, Previous experience with multi-vendor ATMs, cash automation equipment is a plus.

Service Technician

Burroughs
Romeoville, IL
Description Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you!

We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area!

Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico.
Join us to experience what has made Burroughs a great place to work since 1886! Benefits of working at Burroughs: Extensive training, tools, and company vehicle all provided! Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off! Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1 st day 401k savings plans!
Job Description Burroughs' Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

Key Responsibilities: Installs, maintains and services cash automation equipment at assigned customer locations, Diagnoses and resolves product performance problems, Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members Maintains tools and parts inventory in a secure and accurate fashion. Minimum Requirements: Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery, Positive attitude and a passion for customer service, Impeccable personal integrity and business ethics, Independent and team work skills, Self-motivated and well organized, Good oral and written communication skills. High School Diploma or GED (Associates Degree is a plus), Must be at least 21 years of age, Must hold a valid US driver's license, Ability to lift and/or move equipment weighing up to 75 pounds, Previous experience with multi-vendor ATMs, cash automation equipment is a plus.

Director of Sales

Burroughs
Elmhurst, IL
The Director of Sales primary objective is to sell Burroughs complete set of service solutions to assigned vertical markets. The Director of Sales is responsible for increasing our market share in existing clients and driving new business by providing consultative sales approach to all customers and meeting or exceeding annual quota goals.
Essential Functions/Key Responsibilities: Manage ongoing relationships and increase market share in existing accounts. Communicate effectively in a technical manner with C-Level executives. Develop customer specific value propositions, business cases, and ROI. Establish and develop new accounts that have had no prior business relationships. Maintain accurate record of leads, prospects and manage CRM on a weekly basis. Work with vendor partners and cross-functional teams to develop and execute solution strategies. Working with customers and prospects to solve their business issues and drive business outcomes. Participate and lead technical customer discussions with high-level executives around branch transformation and cash automation. Travel to customer areas and sell complete portfolio to achieve the assigned goal(s). Maintain a professional company image at all times. Identify opportunities to improve sales performance and help others (mentor Sales Executives). Understand market segmentation and monitor market conditions in order to develop strategies to meet and exceed assigned quota. Deal with various new offerings and consumption models to execute for new and existing clients that best fits their needs. Manage sales partners and other vendor relationships. Work with cross functional teams, manage and lead all opportunities throughout the lifecycle of each deal. Knowledge, Skills and Abilities: Advanced understanding of sales cycles. Basic MS Excel skills High level oral and written communication skills Ability to build long lasting relationships and act as trusted advisor High level presentation skills in front customer and internal stake holders. High focus on strategic planning. Comfortable working in groups with internal and external teams to execute business outcomes for our clients. Strong negotiation, conflict management & customer service skills Physical Requirements and Working Conditions: This role requires up to 70% travel, as customer-facing meetings are mandatory. This job operates in a professional office environment or remotely from a home office, where the use of typical office equipment such as a computer, laptop and cell phone is required. Education and Experience: Minimum 5 years' experience in, or selling to Financial Institutions/Retail preferred (but not limited to) A bachelor's degree or relevant experience is required for this role. Proficient in sales offerings including hardware, project, service models using capex and open models.

Project Support Specialist

Burroughs
Elmhurst, IL
The Project Support Specialist is a proactive role that works collaboratively with the Project Support team on specific short and long-term projects. They oversee tasks delegated by the project manager, coordinate with all necessary vendors and service providers, and generally ensure that the project is moving forward on time and on budget.
Essential Functions/Key Responsibilities: Work collaboratively with the project manager and team to maximize productivity Collaborate with the whole project team, contributing to the entire project lifecycle Organize and monitor schedules and see that deadlines are met Coordinate efforts within the team and with outside consultants efficiently Report updates verbally and in written form to management Monitor budget and help ensure resources are used efficiently Help discern requirements and assign tasks to team members Complete any necessary administrative tasks, such as research and email Demonstrate commitment to clients' needs and confidentiality continuous. This position may be required to perform other administrative tasks outside of the project management team as the need arises. Knowledge, Skills and Abilities: Exceptional communication and interpersonal skills Keen attention to detail and an aptitude for problem solving Able to proactively address potential issues Excellent computer skills, including Microsoft Office Significant hands-on experience with industry-specific software Collaborative working style and team-player attitude Positive and encouraging personality Able to work independently with little supervision Highly motivated with a strong work ethic Reliable, trustworthy, and committed to team's success Outstanding organizational skills and ability to prioritize tasks Able to thrive in a high-volume, deadline-driven work environment Physical Requirements and Working Conditions: This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. This job operates in a professional office environment Education and Experience: Associate's or Bachelor's degree in a relevant field preferred Additional certifications that exemplify a desire for continued education preferred Minimum 2 years' relevant work experience in the industry

Level 2 Remote Support Technician - ATM

Burroughs
Remote or Elmhurst, IL
As a member of the Burroughs Level 2 Technical Support team, the Remote Support Technician provides technical support to Field Service Technicians seeking assistance with servicing customer equipment from Burroughs primary support labs in Elmhurst, IL and Portland, OR through the utilization augmented reality tools to assist in the process of troubleshooting and resolution of issues with Burroughs serviced products. Goal to improve technician speed to competency on new equipment, support a “smart-hands” field resource and drive first time resolution to complex equipment issues.
Essential Functions/Key Responsibilities: Answer inbound calls from Field Service Technicians requesting assistance on repair issues. Using augmented reality technology, assist Technicians with testing, troubleshooting, analyzing, isolating and identifying root causes. Provide step-by-step instructions to Field Service Technicians who serve as onsite “smart hands” to accomplish repairs, upgrades, etc. Utilize Burroughs Remote Managed Services platform to analyze fault information and perform triage to drive first time resolution. Assist Technicians with identifying part numbers, part availability and part ordering. Document call information in appropriate databases. Relay essential information to co-workers and other departments as warranted. Escalate unresolved issues to higher level Technical Support Teams. Physical Requirements and Working Conditions: Duties require the use of typical office equipment such as a computer and desktop phone. Duties require the use of lab equipment such as ATMs and Smart Safes. Duties require the use of augmented reality equipment. Some travel for training purposes may be required. Overtime may be required Knowledge, Skills and Abilities: Behavioral Requirements Patience Communications (verbal and written) Punctuality Ability to work independently Work well with other Technical Requirements Knowledge of Windows operating system Knowledge of Microsoft Office products (Excel, Outlook, PowerPoint and Word) Experience with analysis and problem solving Knowledge of PC components and repair Skilled and experienced in the repair and maintenance of electrical and mechanical hardware Proficient on the use of a Digital Multimeter Education and Experience: High school diploma, GED or equivalent education. ITT or other technical school training or equivalent experience. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Repair Technician 2

Burroughs
Elmhurst, IL
Takes personal responsibility for the quality, aesthetics, and efficiency when repairing electro-mechanical assemblies whether per written procedures and verbal instructions. Able to troubleshoot, evaluate, test, and repair electronic and electro-mechanical assemblies to a high quality standard. Willingness to escalate known or suspected problems until satisfactory resolution is received.
Essential Functions/Key Responsibilities: The service and repair of electronic and electro-mechanical assemblies based on written procedures and and/or technician's knowledge. Evaluation of customer parts to determine repairs required to refurbish parts to Burroughs' standard. Implement and test repair of customer parts. Consistent, superior work quality with limited supervision required. Time management. Assist with continuing process and quality improvement in all jobs. Accurate input of information required by the Repair System. Maintenance of personal work station and any other workstation used in the course of completing a Work Order for repair or assembly. Willingness to provide assistance in Shop as required.

Knowledge, Skills and Abilities: Good verbal communication skills. Fast ability to understand the product and differing customer requirements. Strong electronic schematic and mechanical drawing reading skills. Electronic and mechanical measurement instrument skills. (DMM, oscilloscope, calipers, micrometer, indicator). Good computer software skills. (Word, Excel, Access, PowerPoint, etc. Knowledge of mechanisms and how they function (e.g., belts, rollers, gears, pulleys) Strong knowledge of electronic circuits and devices (e.g., components, semiconductors, ICs, sensors, motors, solenoids). Strong PCB soldering skills, including surface mount soldering.

Education and Experience: High School Degree or Equivalent At least 3 years' experience working in a production/repair setting.

Service Technician

Burroughs
Arlington Heights, IL
Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you!

We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area!

Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico.
Join us to experience what has made Burroughs a great place to work since 1886!
Benefits of working at Burroughs: Extensive training, tools, and company vehicle all provided! Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off! Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1 st day 401k savings plans! Job Description Burroughs' Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.

Key Responsibilities: Installs, maintains and services cash automation equipment at assigned customer locations, Diagnoses and resolves product performance problems, Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members Maintains tools and parts inventory in a secure and accurate fashion. Minimum Requirements: Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery, Positive attitude and a passion for customer service, Impeccable personal integrity and business ethics, Independent and team work skills, Self-motivated and well organized, Good oral and written communication skills. High School Diploma or GED (Associates Degree is a plus), Must be at least 21 years of age, Must hold a valid US driver's license, Ability to lift and/or move equipment weighing up to 75 pounds, Previous experience with multi-vendor ATMs, cash automation equipment is a plu

Service Technician

Burroughs
Arlington Heights, IL

Service Technician

Burroughs
Owensboro, KY

Service Technician

Burroughs
Louisville, KY

Human Resources Generalist

Burroughs
Farmington, MI

Human Resources Generalist

Burroughs
Farmington, MI

Service Technician

Burroughs
Grand Rapids, MI

Jobs From Similar Companies

Jobs from similar companies you might want to view.