Automatically apply for jobs with Zippia

Upload your resume to get started.

Business account manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Jonathan Byers,

James Wilkerson Ph.D.

Below we've compiled a list of the most critical business account manager skills. We ranked the top skills for business account managers based on the percentage of resumes they appeared on. For example, 18.4% of business account manager resumes contained customer service as a skill. Continue reading to find out what skills a business account manager needs to be successful in the workplace.

15 business account manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business account managers use customer service:

Provide excellent customer service by assisting customers in selection of appropriate cellular equipment and providing support and coaching of new equipment.
Contributed to the development of exceptional customer service, enhanced existing customer base, and established relationships with new customers.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how business account managers use product knowledge:

Reinvigorated channels sales by identifying and securing new distributors and re-engaging current distributors through improved product knowledge and technical training.
Recruited and managed a sales force with direct responsibility for coaching teams on product knowledge and complex sales cycle processes.

3. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how business account managers use account management:

Provide overall strategic account management for medium and small sized businesses to facilitate customer satisfaction, utility communication and issue resolution.
Generated new sales opportunities by developing relationships with new and existing clients through individualized account management.

4. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how business account managers use financial statements:

Performed the majority of accounting, reconciliation of transactions and produced monthly financial statements for several non-consolidated companies.
Manage day-to-day operations of accounting in preparation of the budget and year-end financial statements.

5. Business Sales

Here's how business account managers use business sales:

Re-engineered customer communication processes for the Business Sales team, resulting in consistent client experience and increased order accuracy.
Completed five months Business Sales Leadership Development Program which focused on solution selling and C-level interaction.

6. PowerPoint

Here's how business account managers use powerpoint:

Created numerous technical documentation and user manuals including release memos, system descriptions and extended PowerPoint presentations.
Work daily with Microsoft Office programs including Outlook, Word, Excel, PowerPoint, and Publisher.

Choose from 10+ customizable business account manager resume templates

Build a professional business account manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your business account manager resume.

7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how business account managers use payroll:

Processed accounts payable, accounts receivables and payroll transactions, and monitored collection activity within compliance of SOX utilizing customized software.
Maintained computer systems including hardware and software* Accounts Payable/Receivable* Payroll for employees* Reconciliation and report writing* Sales of inventory

8. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how business account managers use customer relationships:

Developed and manage customer relationships with decision makers and key people with influence to gain strategic positioning to maximize sales opportunities.
Managed and successfully achieved contract renewal of a major client, resulting in increased profitability and enhanced customer relationships.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business account managers use business development:

Worked as an Independent Sales Representative to drive new business development for start-up design fabrication company in Chicago.
Administered all aspects of client relationship management, business development, contract negotiations, and account development.

10. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how business account managers use cold calls:

Position was focused on business to business outside sales and territory development that included cold calling and lead development.
Established executive-level relationships and developed new sales opportunities through cold calling, referrals, and professional networks.

11. Client Relationships

Here's how business account managers use client relationships:

Managed extensive, multiple-stage conversion process-maintaining positive client relationships throughout that process through proactive communication and 100% delivery on promises.
Cultivated and managed new and existing client relationships of high-net-worth individuals and their related businesses for nationwide credit card processing leader.

12. Business Accounts

Here's how business account managers use business accounts:

Managed territory-based small business accounts, including prospecting, cold-calling, appointment scheduling, and relationship building.
Accepted this challenging position responsible for promoting and building telecommunications business with over 400 business accounts.

13. Sales Process

Here's how business account managers use sales process:

Directed the sales process for PictureTel videoconferencing equipment and applications.
Review sales processes to help identify opportunities for improvement.

14. Customer Satisfaction

Here's how business account managers use customer satisfaction:

Deepen existing relationships while ensuring customer satisfaction by recommending new products and services based on industry knowledge and trends.
Developed strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction.

15. Business Clients

Here's how business account managers use business clients:

Provided outstanding wireless communication products to business users and established long term relationships with business clients.
Develop territory with acquisition of new business clients.

5 Business Account Manager resume examples

Build a professional business account manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your business account manager resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Business Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business account manager resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What soft skills should all business account managers possess?

James Wilkerson Ph.D.

Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University

Verbal skills (both speaking and writing), negotiation skills, unfailing honesty, ability to empathize with clients' wants, and teamwork skills suitable for working collaboratively with sales and operations staff.

What hard/technical skills are most important for business account managers?

James Wilkerson Ph.D.

Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University

Spreadsheet (Excel) skills (including graph production from data), basic statistical knowledge, and online information search skills.

What business account manager skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young business account managers need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

What technical skills for a business account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of business account manager skills to add to your resume

The most important skills for a business account manager resume and required skills for a business account manager to have include:

Customer Service
Product Knowledge
Account Management
Financial Statements
Business Sales
PowerPoint
Payroll
Customer Relationships
Business Development
Cold Calls
Client Relationships
Business Accounts
Sales Process
Customer Satisfaction
Business Clients
Business Relationships
ROI

Develop Rapport
Outbound Calls
Journal Entries
Territory Planning
Sales Quota
General Ledger
Customer Accounts
Revenue Growth
Financial Reports
Customer Issues
Business Solutions
SMB
Sales Strategies
QuickBooks
Net Promoter Score
Human Resources
Trade Shows

Upselling
Bank Accounts
Sales Presentations
CPA
Inbound Calls
Customer Retention
Customer Inquiries
Tax Returns
Provide Customer Support
Sales Force Automation
VoIP
Bank Reconciliations
C-Level
Media Sales
Retail Store
Funnel Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs