Business analyst jobs in Fairfield, CT - 450 jobs

Our client is seeking a Business/Systems Analyst to join their team! This position is located in Stamford, Connecticut. Develop and own Business Requirement Documents (BRDs) to define chat, chatbot, and IVR product enhancements, customer experience improvements, and digital engagement strategies Collaborate cross-functionally with product managers, UX/UI designers, developers, and external vendors to ensure seamless implementation of chat, chatbot, and IVR solutions Analyze chat and IVR performance data, customer interactions, and pain points to identify improvement opportunities Translate customer needs into clear, actionable business and functional requirements with use cases, process flows, and user stories across chat and IVR journeys Partner with data and analytics teams to define and track KPIs such as: containment rate, deflection, CSAT, chat adoption, IVR completion rates Ensure all requirements align with customer expectations, operational feasibility, and business goals Conduct pre- and post-deployment user testing to validate enhancements and identify potential issues Facilitate stakeholder discussions, ensuring transparency, alignment, and prioritization of chat and IVR initiatives Document and maintain process improvements to streamline digital self-service, chat interactions, and agent handoff experiences Desired Skills/Experience: 3+ years of experience as a Business Analyst in digital servicing, chat, chatbot, IVR, or customer experience Proven ability to create BRDs, user stories, use cases, and process flows for customer-facing digital and voice products Experience working with chat platforms, chatbot solutions, and IVR systems Experience with business analysis tools such as: JIRA, Confluence, Microsoft Visio, and other BA documentation software Familiarity with Agile and Scrum methodologies in software development Knowledge of customer experience best practices and UX principles Excellent analytical, communication, and stakeholder management skills Experience working in telecommunications or digital customer support environments Understanding of APIs, web services, and conversational AI Prior experience with automation and AI-driven optimization for chatbots or IVR Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $42.00 and $50.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Looking for an experienced Business Analyst/Project Manager who will be responsible for understanding and assessing the changing needs of the business.. Frequently analyze the impacts of change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change. Act as a liaison between technology and business departments and be the intermediary who help support and translate needs across business units and functions and an end to end project driver. Responsibilities: · Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility · Prioritize requirements from various stakeholders · Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders · Assess change-proposals and define solutions to help the organization achieve its goals · Discover, organize, and clarify business needs and review/produce specifications for change · Work with the Technical Analyst and development team to ensure that they understand the specifications. · Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan. · Conduct business process modeling and generate applicable scenarios for the technology functionality testing team. · Track project performance, specifically to analyze the successful completion of short and long-term goals · Establish and maintain relationships with third parties/vendors · Create and maintain comprehensive project documentation Qualifications: · Proven working experience in project management · Excellent client-facing and internal communication skills · Excellent written and verbal communication skills · Solid organizational skills including attention to detail and multitasking skills · Strong working knowledge of Microsoft Office · Bachelor's Degree in appropriate field of study or equivalent work experience · Experience with project management software tools · Proficient in MS Word, Excel, PowerPoint, Visio, Smartsheet, Jira · Microsoft Access and/or SQL experience strongly preferred · Salesforce, Informatica, Azure SQL Server knowledge preferred.

PLEASE NOTE: WE ARE NOT ACCEPTING ANY 3RD PARTY SOLICITATIONS. ANY SUCH INQUIRIES WILL NOT BE CONSIDERED OR RECEIVE A RESPONSE. WE CAN ONLY WORK WITH DIRECT APPLICANTS WHO ARE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP. THIS IS AN ON-SITE ROLE FOR LOCAL CANDIDATES ONLY. We do NOT sponsor!! SOFT's client has an immediate need for a Business Analyst to work hybrid in Fairfield County, CT. Initial project duration is 4-6 months with ample opportunity for expanded duration. Responsibilities for this role: Primary responsibility is business analysis, stakeholder engagement, requirements definition, and workflow mapping. Work will consist of a few projects including a data warehouse project, and insurance project, a data aggregation project Requirements for this role: Prior work experience in a financial environment Minimum of 5 years of experience as a Business Analyst Strong business analysis capability (requirements gathering, use cases, user stories, process mapping). Ability to work closely with end users, understand workflows, and translate them into clear, structured requirements. Comfortable facilitating discussions, asking probing questions, and documenting business needs for future data warehouse and reporting. Good communication skills and ability to build rapport with stakeholders.

The Business Operations Analyst supports Licensing, Contracting, and the Operations Support Teams by monitoring performance metrics, identifying bottlenecks, and providing data-driven insights. This role conducts quality and compliance audits, evaluates regulatory impacts, and tracks trends such as agent fallout and renewal risks. The analyst ensures accuracy across systems like AgentSync and the CRM, delivering actionable intelligence that improves efficiency, reduces risk, and strengthens overall operational compliance. This position requires a hybrid schedule reporting to our Shelton, CT location 3 days a week. Supervisory Responsibilities: None Duties/Responsibilities: Collaborate with team members and stakeholders to support operational performance monitoring and reporting. Assist in tracking licensing and policy turnaround times, backlogs, expenses, and approval rates to ensure accuracy and timeliness. Help analyze workload capacity and contribute to forecasting for inbound and outbound volume. Perform root-cause analysis under guidance to identify operational bottlenecks and recommend basic improvements. Conduct accuracy checks and audits for Licensing, Contracting, Enrollment, and call lists; escalate discrepancies as needed. Support assessment of operational impacts from regulatory changes, including State DOI rules. Monitor agent fallout and drop-off trends; assist in identifying renewal lapses and high-risk expirations for proactive follow-up. Perform cost analysis for license renewals and maintain supporting documentation. Validate data accuracy across AgentSync, CRM systems, and related platforms; flag anomalies for review. Provide timely updates to team leads on reporting status, audit timelines, and identified issues. Perform other related duties as assigned. Required Skills/Abilities: Bachelor's degree in Business, Finance, Economics, or a related field. Minimum 2 years of analyst experience Proficiency in building reports, tracking KPIs, and communicating operational performance metrics in a clear, actionable manner. Ability to analyze workload patterns and support forecasting for staffing and volume planning. Comfortable using operational systems such as AgentSync, CRM tools, Excel/Sheets, and BI/reporting platforms Ability to work effectively with Operations, Compliance, Finance, Technology, and Licensing teams to gather data, resolve issues, and support process improvements Strong ability to manage multiple priorities, maintain documentation, and oversee ongoing monitoring of performance metrics. Excellent written and verbal communication, able to translate data insights into actionable recommendations for leadership and cross-functional partners. Preferred Skills/Abilities: Knowledge of Medicare Health Insurance industry, products, compliance, and operations Physical Requirements: Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting) Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer. Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing. Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print. Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently Reach with hands and arms occasionally For Hybrid Roles: Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment. Occasionally moves about the office to access files, office machinery, and meet with others.

Sr. Integration Data Analyst Number of Positions: 2 Length: Contract till end of 2026 (possible extensions) Must Haves: 7+ years within data analytics Strong experience using SQL for analysis & data extraction Expert- level experience using Tableau to create executive level dashboards Ability to create reports & present at the leadership & executive level Ability to tell the "data story": understand, interpret, and break down the data / root cause/ trends Good communication & personality Plusses: Prior experience with merger/ acquisition data reporting is preferred Telecommunications experience is preferred Day-to-Day: Insight Global is hiring for a Sr. Integration Data Analyst to sit onsite in Stamford, CT for a large, telecommunication company. This Sr. Integration Data Analyst will working on integration data reporting between two telecom companies that are going through a merger/acquisition. This analyst will be analyzing key performance metrics from both companies involved and able to provide recommendations on adjustments needed to integration data. This analyst will be creating complex Tableau dashboards with user interface that will be displayed at the executive level. This person needs to have strong/ advanced skill within Tableau, SQL, and data requirement development (identifying, defining, documenting, validation data needed to achieve business goals). On a day- to-day basis, this analyst will be spending 50% of their time within the merger/acquisition data analysis and the other 50% creating executive level dashboards supporting the integration reporting of various elements of the data.

Epic System Analyst (Rehab) The Clinical Systems Analyst - Rehab will be responsible for implementing/developing Epic and related applications. This position will develop, implement, manage and provide ongoing support for clinical information systems. Will proactively increase knowledge of Epic EHR software, health system operations and will work with the Epic project team to translate business needs into EHR functionality. Will analyze procedures and problems, report findings and make recommendations for resolutions. Responsible for formulating objectives to meet system scope. This position will interact with clients and build problem solving partnerships with clinical and business providers, customers and colleagues, while working independently building system components, testing, documenting, and ensuring 24/7 system support and maintenance. Education - Preferred Epic proficient/certified in Rehab. Required Epic proficient/certified in EpicCare Inpatient or Ambulatory. Bachelor's degree in information technology or related field (or equivalent combination of education and experience) preferred. Experience - Familiarity with clinical hospital software and/or hardware technology, database, screen handler, query languages, including ability to design, configure, train, or implement clinical systems. Healthcare support experience is desired in areas such as billing, scheduling, access services, and health information management. Hands on Epic clinical systems experience desirable. Prefer prior experience working on project team, clinical systems support, and general knowledge of healthcare information issues. Knowledge/Skills/Abilities - Knowledge of current business practices and computing systems, interfaces and rehab hospital and medical rehab group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications. Knowledge of a variety of hardware and software environments and of the healthcare industry and Epic healthcare applications required. Analytical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems. Ability to analyze the functionality of systems and their fit with specifications. Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products. Ability to research, analyze and thoroughly understand workflows of end users, using this knowledge to configure systems which improve processes, add efficiencies and promote patient safety. Familiar with program development tools such as editors and configuration tools. Basic knowledge of standardized quality improvement methodologies. Ability to respond to changing demands, priorities, procedures and technology. Able to lead groups to make key decisions. Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and help manage a project plan. Interpersonal skills necessary to communicate effectively with user departments in ascertaining and converting needs for application to electronic data processing systems. Ability to express needs clearly, both verbally and in writing. Ability to work independently. Self-directed in identifying changing demands and priorities. Acts as a change agent in adjusting to new procedures and technology. Dedication to detail with proven organizational skills. Ability to establish and maintain effective working relationships with co-workers, supervisors, and users. Project management and planning expertise. Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.

Spectrum This position is responsible for analyzing business operations and recommending solutions to align individual business functions with organizational goals. This role requires understanding of the structure, policies, and operations of an organization, and recommends solutions to improve general business processes and planning. This position can collaborate with one or several business units or functions. MAJOR DUTIES AND RESPONSIBILITIES Work with business stakeholders analyze business operations and recommend solutions to align individual business functions with organizational goals Understand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planning Compile, analyze, interpret, and present data related to current and future operation Create reports, charts, graphs and presentations to aid in proposing new strategies for successful business changes Develop project estimates by identifying phases and elements, personnel requirements, and costs Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis May make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology Perform other duties as requested REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to prioritize and organize effectively Ability to work independently, as well as in a collaborative and dynamic team environment Ability to handle multiple projects and priorities Ability to analyze and interpret data Ability to quickly identify business problems/opportunities Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to manage multiple projects at one time Ability to prioritize and organize effectively Excellent knowledge of software applications such as Word, Excel, etc. Education Bachelor's degree in business or related field Related Work Experience Number of Years Business analysis or related experience 2+ WORKING CONDITIONS Office environment

Description & Requirements At Maximus, we lead with purpose-helping government agencies deliver programs that improve lives. We are seeking a Lead Business Analyst to provide strategic leadership in managing requirements, guiding project teams, and ensuring operational excellence. In this role, you will serve as a trusted advisor to clients and internal stakeholders, driving solutions that meet complex business needs and exceed expectations. ***This is a fully remote position. Requires 5% travel. 100% mileage reimbursed at federal rate*** Why Join Maximus? - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation. - Lead and implement the design, analysis, interpretation and evaluation of a variety of reports, internal/external resource documents and surveys. - Lead and own activities related to Business Requirement Documents process. - Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions. - Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality. - Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities. - Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation. - Serve as a liaison between business ops and system team for the planning, implementation and maintenance of programs and contractual changes. - Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management and/or the client, as appropriate. - Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned. - Ensure all business requirements and business processes are adequately documented. - Lead cooperative efforts among members of a project team. - Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors. - Act as advisor to project team members to resolve problems. - Provide support to operation senior staff, division managers and program managers. - Develop high quality communications suitable for clients. - Work effectively with internal and external business partners in the delivery of solutions. - Maintain extensive and comprehensive working knowledge of all assigned programs and projects. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Program Specific Requirements: - BABOK certified preferred - Write complex SQL queries preferred - Analyzing provider policy and resulting business process changes or similar experience required - At least 3+ years Medicaid provider experience / Medicaid provider enrollment experience #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 100,000.00 Maximum Salary $ 150,000.00

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. This position is onsite commuting of New Haven, CT. Job purpose The Data Analyst II is responsible for gathering, organizing, analyzing and presenting data. The responsibilities include extracting data, maintaining databases and creating reports. The role also identifies trends and patterns in data sets and provides meaningful insights to inform and impact important business decisions that advance the mission of Fair Haven Community Health Care (FHCHC). Duties and responsibilities Reporting to the Data & Analytics Director, the Data Analyst II uses analytical skills and expertise in data processing to provide insightful data analysis for all organizational data needs and requirements. They are responsible for interpreting complex data sets, developing actionable insights, and creating detailed reports and dashboards to enhance decision-making and drive business performance. Typical duties include but are not limited to: Approves team workflow and processes documentation for the benefit of team and organizational data governance and contributes to the ongoing development of data dictionary, standards and training Creates and develops the processes of data collection, data analysis, and data review for quality improvement, grants, and other programs Designs, develops, and manages databases for quality and appropriateness of source data to support the creation, validation, and visualization of reports Ensures the consistency and maintainability of existing data assets by creating, maintaining, and enforcing standards/procedures for data management Fulfills ad-hoc requests from staff (e.g. scheduling reporting, changes to metrics, views, and updates to visualizations) Leads investigations (root cause analysis) and resolution of systems problems Maintains and improves data pipelines, queries, master datasets, and dashboards Maintains and manages strict adherence to all deadlines including reporting deadlines and timely completeness of documentation Oversees and develops the interfaces and systems FHCHC uses to store, display, transfer and report data; including but not limited to coding for data extraction from multiple databases and server combinations Partners with members of staff to promote the effective use of shared data Performs other necessary duties as required by FHCHC to achieve the goal of providing high quality services Recommends solutions with key stakeholders when data issues occur that are likely to impact operations and business outcomes Supports teams and committees working on quality improvement projects Works effectively with all levels within the organization and establishes strong relationships at all levels of FHCHC and community connect organizations Works in collaboration with internal and external stakeholders; providers, directors, department managers, vendors and others, to identify and meet the continuous data and business intelligence requirements of the organization Qualifications Bachelor's degree in business, computer science, data science, engineering, information systems and 5 years' experience are required. The selected candidate will have: Ability to work independently, make decisions and provide training Competence in data quality and data governance with complex healthcare data sets Demonstrated ability to understand, analyze, document, explain business processes and the data behind them Excellent data analysis and data management skills Exceptional communication, interpersonal, organizational and attention to detail skills Experience with a variety of software and online platforms (e.g. Adobe, Dropbox Sign, FileZilla, Power BI, Electronic Handbook, 340B ESP, Value Set Authority) Experience with data visualizations, demonstrating correlations, trends, forecast, etc. (e.g. Advanced Excel, Power BI, Tableau) Experience working with Electronic Health Records (EHR), population health software, medical claims, and other healthcare data and regulations Experience writing well-formed SQL queries for data reporting, as well as other data management tools (e.g. SQL Server, Tableau, Power BI, Advanced Excel) Must be flexible and adaptable to change in a fast-paced environment Superior skills in follow-through, self-directed work and independent problem solving Experience with Federally Qualified Health Centers and Uniform Data System (UDS), and with the Epic EHR system and familiarity with software engineering and coding languages (e.g. HTML, Python, R, C#, cloud software) in addition to SQL, is highly desirable. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR 9quRl9stiw

Technology Date Available: 02/02/2026 Additional Information: Show/Hide Notice of Anticipated Vacancy District Data Analyst (1.0) Duties and Responsibilities include but not limited to: 1. Data Rostering: a. Setup, manage and troubleshoot rostering through Clever, One Roster or other systems into ClassLink including systems noted below: i. Dreambox, Amplify, Lexia, Pearson NNAT, Typing Club, BrainPop, Think Central, HRW, Gizmos 2. Manage Class Link a. Set up of new apps b. Work with vendors to move to OneRoster and SSO implementation including: NSTA, Amplify c. Assign apps out to students/staff d. Develop/Maintain troubleshooting documentation for staff/parents e. Troubleshoot access issues 3. Manage Canvas 4. Manage/troubleshoot Active Directory and Google a. Partner with IT technicians to troubleshoot ClassLink with the end user 5. Support District Data Coordinator in troubleshooting integrated synced systems including Canvas, Mosaic, Destiny, IEP Direct, Raptor, SWIFT 6. Student Data Management: a. Work with District Data Coordinator to create/manage Google spreadsheets K-5 ELA/Math and 3-10 Fitness for data collection b. Import rosters for SBA c. Import 6th grade into Naviance, roll up all other students d. Import accommodations daily/weekly for SBA from IEP Direct into TIDE e. Import student assessment data collected outside of PowerSchool into PowerSchool 7. Staff Data Management: Work with District Data Coordinator and Human Resources in maintaining accurate staff records. a. Create/transfer/inactivate adults in the following systems: PS, Destiny, TIDE, SNAP b. Update staff data in all systems c. Maintain Directory Manager 8. Work with District Data Coordinator to coordinate and complete summer tasks including system syncing, rollover of data, staff management, etc. 9. Provide data to other systems as needed 10. All other duties as assigned by the Director of Digital Learning and Technology. Qualifications: 1. Knowledge of PowerSchool or other Student Information System, specifically as it relates to student and staff data management as well as the test table. 2. Knowledge of Microsoft Office - Word, Excel, Access, plus Google Sheets a. Advanced experience with Google Sheets and Excel including the use of formulas, vlookup, pivot tables, and charts 3. Successful experience working with and manipulating data using common tools 4. Successful experience working in an education setting or similar environment 5. Be aware of, and comply with, policies and procedures relating to child protection, health and safety, security, confidentiality, and data protection 6. Extremely detail oriented and responsive to strict deadlines Reports to: Director of Digital Learning and Technology Terms of Employment and Compensation: * 12 month work year * Benefits per Central Office Support Staff Benefit Plan * Unaffiliated/ Non Union Position EQUAL OPPORTUNITY EMPLOYER The Weston Board of Education is an Equal Opportunity Employer. The Weston Board of Education ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, veteran status, sexual orientation, gender identification, transgender status, or disability. The Weston Board of Education has a policy of active recruitment of qualified minority teachers, administrators, and non-certified employees. Any individual needing assistance in making an application for any opening should contact the Department of Human Resources.

Summary:At KISS Group, we invite you to envision a future that is not just better, but more exquisitely beautiful. This is your opportunity to be part of that transformation. If you've had the chance to meet our team at job fairs, you're in the right place to kickstart your application process.Job Description:At KISS Group, we invite you to envision a future that is not just better, but more exquisitely beautiful. This is your opportunity to be part of that transformation.If you've had the chance to meet our team at job fairs, you're in the right place to kickstart your application process.Accounting/FinanceOur Accounting and Finance team safeguards our financial health, managing budgets, financial reporting, and analysis. Their expertise ensures that we grow safely and securely, enabling sustainable success and continuous innovation in the beauty industry.Business Strategy & PlanningThey are the architects of our growth, meticulously analyzing market trends and consumer desires to craft strategies that elevate our brand. This dynamic group ensures that every strategic initiative we undertake is perfectly aligned with our overarching vision and goals.E-CommerceJoin our E-Commerce team and be at the forefront of digital innovation. They manage our online presence, ensuring that our customers have a seamless and enjoyable shopping experience.Information TechnologyOur IT team is the backbone of our operations, keeping us connected and secure. They work on everything from systems management to cybersecurity, ensuring our technological infrastructure is top-notch.International OperationsOur International Operations team ensures our global presence is strong and growing. They manage international logistics, compliance, and partnerships, bringing our products to beauty enthusiasts worldwide.MarketingThis team is the voice of our brand, reaching both B2B and B2C audiences domestically and internationally. They craft campaigns that resonate with our customers and elevate our brand presence.People & CultureOur people are the heart of our company. The People & Culture teams-Human Resources, Communications & Public Affairs, and People Experience-alongside our in-house legal team ensure that our community is a place where everyone thrives and grows.Product DevelopmentThe visionaries behind our diverse and innovative product lines - our product teams focus on strategic planning and developing products across our major beauty categories: fashion nails, lashes, appliances and accessories, hair chemicals and cosmetics, and hair.Project, Data Analytics & Business IntelligenceHarnessing the power of data, this team transforms insights into actionable strategies. They manage projects and provide business intelligence that drives our decision-making and innovation.SalesOur Sales team is dynamic and versatile, targeting both regional beauty supply stores and major retailers. They are the face of our brand, building relationships and driving growth in domestic markets.Sales Operations & AdministrationOur Sales Operations & Administration team is the backbone of our customer service excellence. They work closely with beauty suppliers, major retailers and distributors to ensure the accuracy and integrity of customer orders, managing the entire order lifecycle from entry to post-delivery.Supply Chain Management & PlanningFrom forecasting to inventory planning & management, logistics, and purchasing, our Supply Chain team ensures our products reach our customers efficiently and on time. They're the architects of our product journey from concept to customer. Benefits Premium Medical Insurance Coverage 401(k) Savings Plan Paid Time Off (PTO) based on seniority Paid Holidays Additional Workplace Offerings (subject to change or eligibility.) Annual Bonus Plan Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room Summer Fridays Complimentary Gourmet Breakfast, Lunch, and Dinner Relocation Support for New Hires Work Anniversary Recognitions Congratulatory & Condolence Gifts Employee Referral Bonus Program License/Certification Reimbursements Corporate Employee Discounts Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card Commuter Support (Shuttle Bus Program and EZPass Support) Vehicle Perks Qualification(s):Education(s):Master of Business Administration (MBA) (Required) Work Experience:Experience Range III: 4 - 8 years of relevant experience or industry exposure in a related field Skill(s):Business, Business Strategies, Finance, Strategic PlanningLanguage(s):EnglishCertification(s):Not Applicable The anticipated compensation range is 69,000.00 - 137,000.00 USD Annual Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors. Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

ELIGIBLE FOR BENEFITS UNDER EMPLOYEE REFERRAL PROGRAM Employer: Boehringer Ingelheim USA Corporation Job Title: Senior Principal Business Analyst Location: 900 Ridgebury Road, Ridgefield, CT 06877 (Telecommuting permitted: work may be performed within normal commuting distance from this office 30% of the time) Job Duties: Develop standard reporting for portfolios and deliver to internal stakeholders. Work with IT Management and give guidance on managing their portfolios (prioritization based on budget and value outcome, realistic demand forecast, track project efficiency / delivery). Foster training and certification initiatives for project managers and capability leads. Identify opportunities and lead efforts to streamline governance processes. Serve as a coach and mentor for project and product teams. Partner with IT functions to ensure flawless execution of cross-functional processes such as project financial processes, purchasing, contract and vendor management, resource management, and legal & compliance. Create and deliver training materials for internal audiences. Improve excellence in execution for project, product and portfolio management and applying innovative and “agile” methodologies. Continuously investigate new approaches and tools. *Telecommuting permitted: work may be performed within normal commuting distance from Boehringer Ingelheim USA Corporation's office in Ridgefield, CT 30% of the time. Description (cont'd) Work Schedule: 40 hours per week (8:00am to 5:00pm) Job Requirements: Master's degree (U.S. or foreign equivalent) in Computer Science, Information Technology, Business Informatics, Management Information Systems, or a related field and five (5) years of experience in the job offered or in a related role OR Bachelor's degree (U.S. or foreign equivalent) in Computer Science, Information Technology, Business Informatics, Management Information Systems, or a related field and seven (7) years of experience in the job offered or in a related role. Must have four (4) years of experience with project management tools and Atlassian tools, including Jira, Confluence, and Microsoft Project. Must have three (3) years of experience with Scrum and Agile methodologies. Must have two (2) years of experience with: Power BI or Tableau; IT project management; and Value Management framework. 10% domestic and international travel required.

Design Within Reach is your source for the best in modern design, from iconic mid-century works to innovative items designed today. We sell clean and simple furniture and accessories, representing designers, materials and processes that span categories and countries. Many of the items in our assortment are contract quality, and are used in restaurants, hotels and schools around the world. Design Within Reach is your source for the best in modern design, from iconic mid-century works to innovative items designed today. We sell clean and simple furniture and accessories, representing designers, materials and processes that span categories and countries. Many of the items in our assortment are contract quality, and are used in restaurants, hotels and schools around the world. This position is responsible for driving discovery, project specification and implementation of system development and new system implementation projects. The ideal candidate will have experience managing and driving projects to completion. The Business Analyst and Project Manager reports to the VP, Tech & Info Systems and is a strategic position for Design Within Reach as we pursue top rank as a leader in the design industry. The ideal candidate will be self-motivated and extremely detail oriented. The following highlights the responsibilities and experience required to be considered for the position: Responsibilities · Develop and maintain project plan for IT projects · Communicate status updates, risks, and issues to stakeholders · Organize, facilitate, and document requirement meetings with business stakeholders · Manage project resources both internal and external · Translate business needs into actionable development and system requirement specification documents · Manage project budgets including 3rd party consultant and professional services hours and costs · Work in partnership with other departments and members of IT & IS teams on issues relating to system quality, efficacy and usability · Analyze system efficacy and propose revised logic and/or procedural changes as needed · Evaluate and make recommendations for new system partners or new functionality · Create and maintain training documentation as it relates to new system implementations or functionality · Design and where possible build reporting for business users to assist with data cleansing and inventory management · Ensure adherence to deadlines, escalating concerns and risks as they arise Required Skills · Abstract thinking and the ability to work closely with others as well as independently when required · Action oriented, highly self-motivated \ · Outstanding attention to detail · Proven analytical and problem-solving abilities · Ability to effectively prioritize and execute tasks in a high-pressure environment · Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines · Excellent written and oral communication skills · Friendly presence and helpful attitude; good interpersonal skills · Ability to motivate others and coordinate project teams Qualifications Required Experience · 7+ years' experience working in a fast-paced retail company · 3-5 years' experience managing highly visible complex, cross-functional projects · Demonstrated understanding of systems architecture and development concepts · Experience analyzing business requirements and designing successful solutions based on those requirements · Experience working with NetSuite and/or Salesforce.com a plus Design Within Reach is committed to diversity and inclusion. Additional Information We are an equal opportunity employer (Minorities/Women/Veterans/Disabilities). Apply Here: http://itjobx.com/it-business-analyst-and-project-manager/

**RWE Clean Energy, LLC** **To start as soon as possible, full time, fixed term** **Functional area:** IT / Digital **Remuneration:** Non-Exempt Digital Solutions is responsible for the development and management of RWE Clean Energy's application and custom software development portfolio. The **Business Analyst Intern** will have the opportunity to work on a transformation initiative in partnership with Clean Energy IT and Business stakeholders. The Intern will support business analysis and project implementation activities within the organization. This position could be involved in several aspects of the product development life cycle including gathering user requirements, designing the application, developing and programming the code, end-to-end testing, deployment and documentation. The applicant must have the ability to perform tasks independently and/or with minimum guidance. **Role Responsibilities:** + Assist in gathering and organizing business requirements from stakeholders and end users through interviews, workshops, and documentation review + Support analysis of existing business models and operations, identifying areas for improvement under guidance + Participate in requirements documentation, drafting user stories, use cases, and basic functional specifications + Support communication and follow-ups during project meetings + Help prepare and deliver presentations and training materials for proposed changes to staff and business teams + Assist in project implementation activities, such as tracking assigned tasks and preparing documentation for third-party resources + Participate in QA and testing efforts, including executing test scripts and documenting results for smaller features or enhancements + Support problem identification and root cause analysis, recommending solutions under supervision + Assist in application management tasks, including user access support, license audits, and maintaining admin guides + Learn to coordinate with vendors on minor upgrades or application support needs, shadowing senior team members **Job Requirements and Experiences:** + Working on a degree in Computer Science, Information Systems or related field + Ability to learn new technologies as required for the job using documentation and other available sources + Ability to handle multiple assignments with changing priorities while meeting deadlines + Strong interpersonal skills, with ability to manage customer relationships + Demonstrated desire to learn about the Company and the renewables space + Excellent proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams) + Some knowledge of business analysis methodologies, tools, and techniques, such as data flow diagrams, entity-relationship diagrams (ERD), cross functional diagrams, user stories, wireframes, Agile, Scrum, etc. + Strong leadership and communication, and ability to meet deadlines + Strong organization skills and ability to coordinate multiple tasks and deliverables + Motivated self-starter, goal-oriented, and strong problem-solving abilities + Proven ability to empathize, build relationships, and effectively communicate with people from a diverse set of backgrounds at all levels of the organization + Is a team player embracing the spirit of continuous improvement personally and within the team + Is detail-oriented, has strong business acumen, and a sound understanding of business concepts _Applicants must be legally authorized to work in the United States. RWE Clean Energy is unable to sponsor or take over sponsorship of employment visas at this time._ **Pay range:** The base hourly range for this position in New York for undergraduates is $25.00-$35.00 an hour, and for graduates is $30.00--$40.00 The listed salary range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. RWE considers factors such as (but not limited to) scope and responsibilities of the position, candidate's education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer. **Benefits offered:** Paid time off and Holidays. Apply with just a few clicks: ad code 91338. Any questions? Contact HR: rwece_****************** We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. RWE Clean Energy is the third largest renewable energy company in the United States, with a presence in most U.S. states from coast to coast. RWE's team of about 2,000 employees in the U.S. stands ready to help meet the nation's growing energy needs. With its homegrown and fastest-to-market product, RWE supports the goal of American Energy dominance and independence. To that end, RWE Clean Energy is committed to increasing its already strong asset base of over 10 gigawatts of operating wind, solar and battery projects, focusing on providing high-quality jobs. RWE invests in local and rural communities while strengthening domestic manufacturing supporting the renaissance of American industry. This is complemented by RWE's energy trading business. RWE is also a major offtaker of American liquified natural gas (LNG).

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. At a Glance * You're a motivated rising senior student with a 3.0 GPA or higher seeking a degree in one of the following areas listed below from an accredited college or university: * Finance * Accounting * Business Administration * This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice. * Internship program runs from May 27 through July 31, 2026. * In addition to the role-based projects you'll work on, you'll also participate in professional development sessions, networking opportunities, and have access to a mentor. The Spectrum Internship Experience You'll join one of our departments for the summer, where you'll contribute to meaningful projects that give you insight into what it's like to work at a leading connectivity company. You'll have access to: * Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting. * Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it's like to work here. * Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals. What you can expect in this role As a Spectrum intern, you'll spend the summer working alongside two teams - your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You'll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations. Internship responsibilities may include * Assist with Budget/Forecast and month-end preparation including preparing PowerPoint slides and excel analyses. * Assist with video programming rate verification analysis, reviewing subscriber/expense trends, and monthly variance analysis. * Develop and maintain financial reports. * Special projects as needed. Required qualifications * Must be currently enrolled in an accredited College or University completing a bachelor's degree * Must have at least a 3.0 GPA or greater in current program * Ability to travel locally to Spectrum intern development events and activities throughout the program * Authorization to work in the U.S. without restrictions or need for future sponsorship Preferred qualifications * Accounting and Finance. * Advanced with Microsoft Excel, proficient with Microsoft PowerPoint. * Problem solving abilities. * Well organized. * Good oral and written communications. * Ability to work in a team environment. #LI-WP1 #LI-WP1 GGN100 2025-61023 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

**Location:** This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in Atlanta, GA, Richmond, VA, Indianapolis, IN, Wallingford, CT or Mason, OH. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The **Business Information Consultant- Health System Reimbursement** is responsible for serving as an expert in data analysis, reporting and formulating recommendations and providing guidance to other data analysts. **How you will make an impact:** + Establishes, improves, and optimizes the consolidating processes for forecast and month-end results. + Consolidates and prepares executive summary reports for various business segments in the SBU for top management decision-making. + Analyzes and designs solutions to address varied and highly complex business needs. + Collaborates with businesses and technical areas to implement new or enhanced products. + Coordinates with external audits as appropriate. + Acts as the central contact with internal departments and external auditors. + Creates and maintains databases to track business performance. + Analyzes data and summarizes performance using summary statistical procedures. + Develops and analyzes business performance reports (e.g. for claims data, provider data, utilization data) and provides notations of performance deviations and anomalies. + Creates and publishes periodic reports, as well as any necessary ad hoc reports. + Makes recommendations based upon data analysis. + Provides analytic consultation to other business areas, leadership or external customers. **Minimum Requirements:** Requires a BS/BA degree in related field and a minimum of 5 years of experience; or any combination of education and experience which would provide an equivalent background. **Preferred Skills, Capabilities and Experiences:** + Proficient in modeling the financial impacts of changes in reimbursement structures and rates for health systems such as hospitals and physician practices highly preferred. + Experience benchmarking hospital or physician rates against Medicare reimbursement highly preferred. + Excel, SQL, and SAS experience highly preferred. + Strong knowledge of products as well as our internal business models and data systems highly preferred. + Experience providing leadership in evaluating financial performance of complex organizations highly preferred. + Excellent leadership, problem solving, organizational, planning, presentation and interpersonal skills highly preferred. + Ability to work independently and draw up plans to address issues/concerns highly preferred. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Who You'll Work With As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Slalom Consultants work in partnership with our clients to ensure maximum value out of their Business Planning investment. Business Planning consultants serve as subject matter experts in a variety of strategic and high-impact projects, guiding clients and transform the way they plan and report across their business and collaborate across functions. We are a diverse team of innovators, experts, and technologists who create a lasting impact for our clients. What You'll Do * Serve as the architectural SME for large-scale connected planning solutions * Translate existing solutions, complex spreadsheets and business problems into elegant, intuitive, multi-dimensional Anaplan models * Conduct the solution design in concert with the client, documenting requirements and directing the build out of design artifacts including Discovery Readout, Process Flow, Model Flow, Model Schema, and Developer Ready User Stories * Modify existing models as part of a connected solution, optimization, or to incorporate new functionality * Provide candid, meaningful feedback and progress updates in a timely manner to the Business Partner and team * Direct and review the work of multiple Slalom model builders on the delivery team * Develop model documentation * Participate in data integration and migration solutions * Lead UAT testing and deployment What You'll Bring * A bachelor's degree in Finance, Accounting or MIS * Anaplan and/or Pigment Solution Architect Certification * History of successful Anaplan project delivery in a leadership role (Architect or workstream lead) with heavy emphasis on owning model design * Subject matter expertise in planning and modeling for Supply Chain, Retail, Finance, or Sales Performance Management * Advanced Microsoft Excel / financial modeling skills * Demonstrated knowledge of a formal system implementation methodology - requirements gathering, design, build/test and deploy (Agile methodology preferable) * Strong understanding of data integration (inbound and outbound) * Superb written and oral communication skills * Penchant for service excellence and a collaborative style * Passion for business analytics, modeling and planning * Desire to work with a truly dynamic and exciting team, with a "roll-up your sleeves" approach * Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career About Us Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: * East Bay, San Francisco, Silicon Valley: * Senior Consultant: $149,000-$185,000 * Principal: $165,000-$205,000 * San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: * Senior Consultant: $137,000-$170,000 * Principal: $151,000-$188,000 * All other locations: * Senior Consultant: $125,000-$156,000 * Principal: $139,000-$172,000 In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until January 30, 2026 or until the position is filled. We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: ********************. EEO and Accommodations Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact ****************************** if you require accommodations during the interview process.

Job Description ITnova is seeking a Technical Writer & Process Improvement Analyst for an on-site position in Long Island, NY. The ideal candidate will document IT processes, analyze workflows, and develop clear, user-friendly materials that support operational efficiency. This role involves working closely with technical teams, identifying areas for improvement, creating process visuals, and maintaining documentation repositories to ensure accuracy, clarity, and alignment across the organization. Responsibilities Collaborate with IT teams to gather information on existing policies, processes, and systems. Develop clear, concise, and comprehensive documentation of IT processes and policies. Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement. Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans. Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders. Design or update process diagrams using Visio or similar tools. Maintain documentation repositories in SharePoint and ensure version control. Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials. Support change management initiatives by developing training materials or communication plans. Qualifications 3+ years of technical writing experience, preferably within IT or technical environments. Strong understanding of process improvement methodologies. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio. Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making. Strong visual communication skills for creating infographics, flowcharts, or process visuals. Excellent critical thinking, problem-solving, and analytical skills. Strong organizational and planning capabilities with attention to detail. Ability to think creatively and bring innovative ideas to problem-solving. Tech-savvy with a demonstrated ability to learn new systems and tools quickly. Outstanding communication skills and a customer-focused mindset. Preferred Qualifications Experience with enterprise IT environments and service management platforms. Familiarity with workflow mapping, documentation standards, or business process modeling tools. Knowledge of SharePoint for document management and collaboration.

Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements Perform data validation to ensure accuracy, consistency, and reliability of reporting Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service Optimize chatbot and conversational IVR flows using data insights Track and report on overall and initiative-level success rates for conversational experiences Integrate structured and unstructured data sources to support self-service analytics Desired Skills/Experience: 3+ years of experience in data science, analytics, business intelligence, or a related field Strong proficiency in SQL and Python for Data Analysis Experience with Power BI, Tableau, or similar BI tools Ability to analyze trends, identify anomalies, and uncover root causes Strong problem-solving skills and ability to work independently Experience collaborating with BI teams and working with relational databases Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences Experience with Python and machine learning frameworks Familiarity with chatbot technology, conversational AI, and customer journey analytics Experience with API integrations and GraphQL Exposure to cloud-based data environments such as: AWS, GCP, Azure Project management experience, including tracking initiatives and milestones Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $44.00 and $56.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.