Business analyst jobs in Greenburgh, NY - 782 jobs

Our client is seeking a Business/Systems Analyst to join their team! This position is located in Stamford, Connecticut. Develop and own Business Requirement Documents (BRDs) to define chat, chatbot, and IVR product enhancements, customer experience improvements, and digital engagement strategies Collaborate cross-functionally with product managers, UX/UI designers, developers, and external vendors to ensure seamless implementation of chat, chatbot, and IVR solutions Analyze chat and IVR performance data, customer interactions, and pain points to identify improvement opportunities Translate customer needs into clear, actionable business and functional requirements with use cases, process flows, and user stories across chat and IVR journeys Partner with data and analytics teams to define and track KPIs such as: containment rate, deflection, CSAT, chat adoption, IVR completion rates Ensure all requirements align with customer expectations, operational feasibility, and business goals Conduct pre- and post-deployment user testing to validate enhancements and identify potential issues Facilitate stakeholder discussions, ensuring transparency, alignment, and prioritization of chat and IVR initiatives Document and maintain process improvements to streamline digital self-service, chat interactions, and agent handoff experiences Desired Skills/Experience: 3+ years of experience as a Business Analyst in digital servicing, chat, chatbot, IVR, or customer experience Proven ability to create BRDs, user stories, use cases, and process flows for customer-facing digital and voice products Experience working with chat platforms, chatbot solutions, and IVR systems Experience with business analysis tools such as: JIRA, Confluence, Microsoft Visio, and other BA documentation software Familiarity with Agile and Scrum methodologies in software development Knowledge of customer experience best practices and UX principles Excellent analytical, communication, and stakeholder management skills Experience working in telecommunications or digital customer support environments Understanding of APIs, web services, and conversational AI Prior experience with automation and AI-driven optimization for chatbots or IVR Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $42.00 and $50.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Looking for an experienced Business Analyst/Project Manager who will be responsible for understanding and assessing the changing needs of the business.. Frequently analyze the impacts of change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change. Act as a liaison between technology and business departments and be the intermediary who help support and translate needs across business units and functions and an end to end project driver. Responsibilities: · Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility · Prioritize requirements from various stakeholders · Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders · Assess change-proposals and define solutions to help the organization achieve its goals · Discover, organize, and clarify business needs and review/produce specifications for change · Work with the Technical Analyst and development team to ensure that they understand the specifications. · Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan. · Conduct business process modeling and generate applicable scenarios for the technology functionality testing team. · Track project performance, specifically to analyze the successful completion of short and long-term goals · Establish and maintain relationships with third parties/vendors · Create and maintain comprehensive project documentation Qualifications: · Proven working experience in project management · Excellent client-facing and internal communication skills · Excellent written and verbal communication skills · Solid organizational skills including attention to detail and multitasking skills · Strong working knowledge of Microsoft Office · Bachelor's Degree in appropriate field of study or equivalent work experience · Experience with project management software tools · Proficient in MS Word, Excel, PowerPoint, Visio, Smartsheet, Jira · Microsoft Access and/or SQL experience strongly preferred · Salesforce, Informatica, Azure SQL Server knowledge preferred.

Role: Business Data Analyst - P&C Insurance Domain: P&C Insurance domain Mandatory Skill: SQL NOTE: · We require a Business Data Analyst (BDA) with strong technical expertise and hands-on experience in SQL. The candidate must have prior experience in the Insurance domain, specifically within Property & Casualty (P&C) Insurance. · Please note that both technical SQL expertise and P&C Insurance domain experience are mandatory. Kindly do not submit any candidates who do not meet these requirements. Role: Job Summary We are seeking a senior Business Data Analyst with strong experience in enterprise data analysis, transformation, and large-scale data platforms within the Property & Casualty Insurance domain. This role operates as a lead-level liaison between Data Engineers, Actuaries, and Business Stakeholders, supporting data-driven initiatives with a focus on accuracy, consistency, and business alignment. Key Responsibilities · Perform end-to-end data analysis, including data profiling, validation, and transformation for enterprise data initiatives. · Develop and maintain Source-to-Target Mapping (STTM), Business Requirements (BRD), and data analysis documentation. · Act as a primary coordinator between data engineers and actuaries, supporting planning, prioritization, and delivery. · Collaborate with data engineers to implement and validate data consolidation and transformation logic, primarily on Snowflake. · Write and optimize complex SQL queries to support analytics and reporting on large datasets. · Apply P&C insurance domain knowledge (policy and claims lifecycle) to ensure data aligns with business and actuarial needs. · Participate in SDLC activities, including requirements gathering, design reviews, testing support, and production readiness. Required Skills & Experience · 5+ years of experience in business/data analysis within enterprise data environments. · Strong proficiency in SQL and experience with Snowflake (required). · Proven experience creating STTM, BRD, and data analysis documentation. · Solid understanding of ETL/ELT processes and data transformation concepts. · In-depth knowledge of Property & Casualty Insurance, including policy and claims data. · Strong communication and coordination skills, with experience acting as a liaison between technical and business teams. · Good understanding of SDLC and enterprise data delivery processes

The Company: This opportunity is with a top 10 online casino operator by revenue in New Jersey. They operate in a highly regulated iGaming environment and is focused on delivering highly personalized, data-driven player experiences. This success has fueled continued growth and expansion plans to launch in new regulated markets. About the Role: As a Senior BI Analyst you will own the full analytics lifecycle - from raw data in the datalake to executive-ready insights. This is a hands-on role for someone who is equally comfortable querying large datasets in AWS, working within a modern data warehouse, and building Tableau dashboards that are actively used to run the business. You will work closely with the senior leaders and Product, Marketing, Finance, Risk, and Compliance teams to turn complex datasets into actionable insight that directly impacts profitability, customer outcomes, and regulatory confidence. Key Responsibilities: Data Understanding & Sourcing Develop deep understanding of our client's data ecosystem, including transactional, customer, marketing, product, bonus, and risk data Work hands-on with the AWS-based Data Lake and modern Data Warehouse Source, join, and transform data from multiple live and batch data sources Validate data integrity and ensure analytical accuracy across platforms Data Manipulation & Analysis Write efficient SQL to extract, aggregate, and analyze large datasets Build and maintain analytical datasets optimized for reporting and real-time decision-making Perform exploratory analysis to identify trends, anomalies, and opportunities Partner with stakeholders to frame the right analytical questions Reporting & Visualization Design, build, and maintain Tableau dashboards used for live and near real-time business steering Translate complex metrics into clear, decision-oriented visualizations Own core performance dashboards (revenue, unit economics, bonuses, player behavior, risk exposure) Business Partnership Act as a thought partner to senior stakeholders, not just a report builder Proactively surface insights, risks, and opportunities Support forecasting, budgeting, and strategic planning with data-backed analysis Data Quality & Governance Establish consistent metric definitions and documentation Support auditability and regulatory requirements through transparent data logic Qualifications: 5+ years of experience in BI, analytics, or data analysis role Strong SQL skills and experience working with large, complex datasets Hands-on experience with AWS data environments and modern data warehouse architectures Advanced experience with Tableau Strong understanding of data modeling, metric design, and analytical best practices Ability to communicate insights clearly to technical and non-technical audiences Experience in iGaming, gaming, fintech, or other regulated industries Experience with event-level data and real-time or near real-time analytics Exposure to predictive modeling, LTV analysis, or ML-adjacent workflows Comfortable operating in a fast-moving, high-accountability environment Compensation: $150-180k + share options + benefits

We are seeking a Warehouse Process Innovation (PI) Analyst / Associate to support enterprise-level warehouse transformation initiatives including productivity analytics, capacity planning, KPI governance, warehouse digitalization, and automation programs across large-scale U.S. distribution centers. This role is designed as a core execution member of the DC Transformation team and will directly support operational cost reduction, productivity improvement, and warehouse systems. Job Description 1) Cost & Productivity Analytics - Support unit cost and productivity analysis by warehouse and process - Analyze workload fluctuation, staffing baseline, and productivity trends - Support forecast vs actual gap analysis and daily workload control processes - Assist capacity planning and staffing baseline modeling 2) DC KPI & Performance Governance - Design, track, and analyze DC operational KPIs - Support KPI definition, data standards, and reporting governance - Assist performance monitoring, improvement tracking, and reporting cleanup 3) Labor & Equipment Governance - Support special project labor deployment analysis - Support clamp equipment monitoring, utilization analysis, and OT management - Support equipment and labor tracking initiatives 4) Process Digitalization & Automation - Support warehouse process digitalization (LPN, routing guide, pallet governance) - Support Gate Automation, E-BOL, and yard/dock automation programs - Participate in automation pilot stabilization and ROI tracking Job Requirement - Bachelor's degree in Industrial Engineering, Logistics, Statistics, Computer Science, or a related field - 1-4 years of experience in DC operations, warehouse engineering, or process improvement - Proficiency in Excel and basic data analysis - Experience working with WMS or logistics systems - Willingness to travel to distribution centers as needed for projects and site support Business Hours Mon-Fri 08:00 AM to 5:00 PM

We are seeking an experienced SAP EWM professional with 5 to 10 years of expertise in end-to-end implementation, support, and optimization of SAP EWM solutions across multiple industries. The ideal candidate will be skilled in designing global templates, leading rollouts, and integrating EWM with SAP TM, ERP, and third-party systems to streamline warehouse and logistics operations. Responsibilities · Play a critical role in enhancing our warehouse management capabilities by implementing, integrating, and supporting SAP's Decentralized Extended Warehouse Management (EWM) solution with SAP TM and other ECC modules. · Support and enhance Warehouse Management processes for our manufacturing plants leveraging our SAP ECC environment. · Develop and maintain RF scanner transactions to enhance warehouse efficiency and accuracy using SAP Mobile Data Entry solution. · Proactively evaluate business needs and propose innovative system solutions or enhancements to existing functionalities, ensuring optimal support for evolving process requirements. · Draft functional and technical design documents related to relevant applications based on business requirements and store them utilizing Solution Manager. · Write and maintain functional specification documentation to describe solution configuration, process flow, and behavior, testing, defects, and resolution. · Write and perform functional testing to ensure the solution meets specifications and functions correctly utilizing HP ALM. · Create and provide training documents for new or modified processes or functionality for end-users or technical support staff. · Monitor Production support tickets after deployments utilizing Service Now incident system. Qualifications Core Competencies: · Excellent understanding of EWM processes including Inbound, Outbound, Replenishment, Physical Inventory, and other internal processes. · Expertise in RF design and configuration, batch management, handling unit management, and packaging specifications. · Experience in global template design and rollout. · Hands-on experience with SAP-LE (Delivery Processing, Shipping, Inventory Management), PP-PI, Handling Units and Batch Management, PP-WM, and PP-EWM Integration. · Working knowledge of EDI/IDOC. · Integration experience with SAP TM and ERP (MM & SD). People Skills & Core Competencies: · Ability to independently lead workshops, design sessions, and business process documentation to understand challenges and document as-is and to-be processes with both system integrators and business SMEs. · Strong relationship-building skills with both internal and external customers. · Provide regular updates to teammates, management, and stakeholders on work status, progress, and plans. · Stay abreast of best business practices by participating in discussion forums, seminars, training, user groups, Internet sources, and other organizations. · Skilled in utilizing Solution Manager Charm for managing transports along with presenting changes in CAB (Change Approval Board). · Proficient in using HP ALM to create, organize, and manage comprehensive test processes and documentation. · Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. · Experience in people management through guidance, workload distribution, and ongoing support; focused on developing team members by leveraging their strengths and enhancing their skill sets. · Proven leadership in training business users and driving digital transformation initiatives in supply chain management. Education/Experience: · Bachelor's degree in computer science, Information Systems, or Engineering. · 5+ years of SAP Extended Warehouse Management experience. · 10+ years of SAP experience. · 3+ years of SAP S/4HANA experience (preferred). · Integration experience with P2P, FI, SD, and PP. · Understanding of logistics, shipping, and pro numbers by carriers. · SAP WM/EWM Certification. · Experience with Solution Manager 7.2 (Charm), SAP Cloud ALM, HP ALM, and ServiceNow. Summary Engagement, Inclusion + Social Impact At Benjamin Moore, we don't just accept difference - we celebrate it, support it, and thrive because it benefits our employees, customers, and community. We remain steadfast in our commitment to cultivating an environment where all are provided the tools and opportunities to thrive in the workplace. Our efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence, and Safety. Our Social Impact initiatives, including strategic partnerships, in-kind donations, and volunteerism, further amplify our ability to positively impact the lives of our stakeholders. We believe that fostering a culture of inclusion and belonging is the right thing to do and essential for our continued success. Student Loan Repayment Assistance Program Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee's student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law. EOE Benjamin Moore is an equal-opportunity employer that is committed to a culture of inclusion and belonging. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to these principles means all employment decisions are made based on qualifications, merit, and business needs.

Epic System Analyst (Rehab) The Clinical Systems Analyst - Rehab will be responsible for implementing/developing Epic and related applications. This position will develop, implement, manage and provide ongoing support for clinical information systems. Will proactively increase knowledge of Epic EHR software, health system operations and will work with the Epic project team to translate business needs into EHR functionality. Will analyze procedures and problems, report findings and make recommendations for resolutions. Responsible for formulating objectives to meet system scope. This position will interact with clients and build problem solving partnerships with clinical and business providers, customers and colleagues, while working independently building system components, testing, documenting, and ensuring 24/7 system support and maintenance. Education - Preferred Epic proficient/certified in Rehab. Required Epic proficient/certified in EpicCare Inpatient or Ambulatory. Bachelor's degree in information technology or related field (or equivalent combination of education and experience) preferred. Experience - Familiarity with clinical hospital software and/or hardware technology, database, screen handler, query languages, including ability to design, configure, train, or implement clinical systems. Healthcare support experience is desired in areas such as billing, scheduling, access services, and health information management. Hands on Epic clinical systems experience desirable. Prefer prior experience working on project team, clinical systems support, and general knowledge of healthcare information issues. Knowledge/Skills/Abilities - Knowledge of current business practices and computing systems, interfaces and rehab hospital and medical rehab group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications. Knowledge of a variety of hardware and software environments and of the healthcare industry and Epic healthcare applications required. Analytical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems. Ability to analyze the functionality of systems and their fit with specifications. Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products. Ability to research, analyze and thoroughly understand workflows of end users, using this knowledge to configure systems which improve processes, add efficiencies and promote patient safety. Familiar with program development tools such as editors and configuration tools. Basic knowledge of standardized quality improvement methodologies. Ability to respond to changing demands, priorities, procedures and technology. Able to lead groups to make key decisions. Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and help manage a project plan. Interpersonal skills necessary to communicate effectively with user departments in ascertaining and converting needs for application to electronic data processing systems. Ability to express needs clearly, both verbally and in writing. Ability to work independently. Self-directed in identifying changing demands and priorities. Acts as a change agent in adjusting to new procedures and technology. Dedication to detail with proven organizational skills. Ability to establish and maintain effective working relationships with co-workers, supervisors, and users. Project management and planning expertise. Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.

Konica Minolta is looking for a Salesforce Data Analyst to join our Ramsey headquarters! We are looking for someone with an analytical mindset, a deep understanding of Salesforce products, and a passion for helping businesses make smarter decisions. This individual will be the ultimate data-driven problem solver, ensuring that CRM tools are not only used, but used effectively to drive growth, efficiency, and strategic clarity. Responsibilities Salesforce Data Monitoring & Analysis Extract, clean, and analyze sales data from Salesforce to identify trends, gaps, and opportunities. Translate findings into clear recommendations that inform sales strategies. Develop dashboards and reports that provide actionable insights for sales leadership and cross-functional teams. Track CRM usage metrics to ensure adoption and recommend areas for improvement. CRM Optimization & Collaboration Partner with Salesforce Business Analysts and Developers to validate that CRM tools and enhancements align with business goals. Ensure CRM products are functioning effectively and contributing to streamlined workflows and improved sales outcomes. Support change management initiatives related to CRM upgrades or process changes. Process Improvement & Strategic Insights Identity inefficiencies in current sales processes, streamline operations through data-driven solutions, and partner with sales leadership to ensure successful adoption. Partner with sales leadership to align CRM capabilities with business goals and deliver insights that guide decisions and drive adoption. Collaborate with cross-functional teams to ensure CRM tools are used to their full potential across departments. Qualifications Bachelor's degree in Business, Data Analytics, Information Systems, or related field or equivalent. Salesforce Administrator or Analyst certification. 3+ years of experience in a data analysis role, preferably within a sales or CRM-focused environment. Sales management experience highly desirable. Strong proficiency in Salesforce (Sales Cloud, Service Cloud, Reports & Dashboards). Experience with data visualization tools (e.g., Power BI) and Excel. Familiarity with CRM integrations and automation tools. Experience working in a corporate sales environment or with sales operations teams. Excellent analytical thinking and problem-solving skills. Understanding of sales organizations, sales workflows and sales data. Strong communication skills with the ability to translate data into business insights. About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.

Sr. Integration Data Analyst Number of Positions: 2 Length: Contract till end of 2026 (possible extensions) Must Haves: 7+ years within data analytics Strong experience using SQL for analysis & data extraction Expert- level experience using Tableau to create executive level dashboards Ability to create reports & present at the leadership & executive level Ability to tell the "data story": understand, interpret, and break down the data / root cause/ trends Good communication & personality Plusses: Prior experience with merger/ acquisition data reporting is preferred Telecommunications experience is preferred Day-to-Day: Insight Global is hiring for a Sr. Integration Data Analyst to sit onsite in Stamford, CT for a large, telecommunication company. This Sr. Integration Data Analyst will working on integration data reporting between two telecom companies that are going through a merger/acquisition. This analyst will be analyzing key performance metrics from both companies involved and able to provide recommendations on adjustments needed to integration data. This analyst will be creating complex Tableau dashboards with user interface that will be displayed at the executive level. This person needs to have strong/ advanced skill within Tableau, SQL, and data requirement development (identifying, defining, documenting, validation data needed to achieve business goals). On a day- to-day basis, this analyst will be spending 50% of their time within the merger/acquisition data analysis and the other 50% creating executive level dashboards supporting the integration reporting of various elements of the data.

*Hybrid role in New York City* (Mainly Remote) *MUST HAVE A BACHELORS Degree* *Must be eligible to work in the US without sponsorship due to client requirements* * *NO THIRD PARTY CANDIDATES - Must work direct on TEKsystems W2.* *Description* Our healthcare client is looking for a Cisco Contact Center Support Analyst. The position will report to the Associate Director of Unified Communication Engineering, the Cisco Contact Center Engineer will support engineering initiatives for the contact center express (UCCX) services. This analyst will work on a team of about 10 between the UC engineering and contact center team. Top Skills' Details 1) 4-6 years of proven experience analyzing and supporting unified communications and contact center operations in large, complex, fast-paced environments coupled with strong analytical and problem-solving abilities to effectively diagnose and resolve technical issues. Strong understanding of contact center technologies and collaboration tools, combined with a solid knowledge of network protocols (SIP, TCP/IP) and their impact on Contact Center operations. 2) 4-6 years working with end users and all groups. Able to interact with customers, clearly explain technical concepts, and provide timely support, one must pay close attention to detail and have excellent communication skills. 3) 4-6 years Basic scripting knowledge (e.g., Python, XML/VXML) to customize Contact Center workflows and configurations. They will provide comprehensive operations support and analysis for our enterprise contact center and collaboration infrastructure. The role involves resolving technical issues related to Unified Communications and Contact Center functionality, including call routing, agent logins, IVR menus, recordings, and system performance in a complex environment. This person should be able to: * Manage and resolve UC and Contact Center incidents, service requests, tasks, and change management tickets to ensure user satisfaction and optimal system performance. * Respond to and resolve technical issues escalated to problem tickets regarding UC and Contact Center functionality. * Diagnose user and technical problems by analyzing system logs, network traces, and configuration settings to identify root causes and implement solutions. * Perform routine maintenance tasks like updating system configurations, managing user access, adjusting call routing rules, and modifying agent schedules based on business requirements. * Monitor system health actively through dashboards and alerts, identifying potential issues and taking corrective actions to prevent service disruptions. * Generate reports on key performance indicators (KPIs) such as the volume of UC and Call Center tickets, the frequency of recurring issues, the nature of customer requests, and system availability to identify trends and opportunities for improvement. * Collaborate with customers to understand their needs, provide technical guidance on best practices for utilizing Contact Center features, and address customer concerns. * Assist with integrating Contact Center with other systems, such as CRM, workforce management, and authentication platforms, ensuring seamless data flow and functionality. * The candidate will manage and support our Cisco Packaged Contact Center Enterprise (PCCE) and Contact Center Express (UCCX) environments. * This includes everything from day-to-day operations and technical support to project analysis and implementation. * Manage day-to-day operations of PCCE/UCCX, including user and script modifications. * Offer technical support for PCCE/UCCX, addressing issues, requests, and questions. * Handle deployment, integration, and testing during contact center migrations. * Troubleshoot PCCE/UCCX issues effectively. * Debug and troubleshoot quality monitoring systems, potentially involving Calabrio Cloud QM & WallboardFX. * Assist in project analysis, implementation, and ongoing support for PCCE and UCCX. * Contribute to internal technical projects as needed. Facilitate knowledge transfer within the team and to other departments. Perform other job-related duties as assigned * Must be a self-motivated individual who can work in a fast-paced, dynamic environment and a strong desire to learn and succeed. * Experience managing and maintaining complex systems, including user access control and security measures with Cisco Call Manager, Cisco Contact Center Enterprise, Webex, Verint, Calabrio, or similar platforms. * Between UC and Contact Center, the team is about 10. * We are streamlining Operations, Implementation and Engineering. We have more Engineers on the team, and need a few operations team members to support the business. * Need a Operational Support resource with ample knowledge to manage customers (Communication/Troubleshooting/Ticket Mgmt.), and escalating to Engineering SMEs as needed. (details in the job description) * Supporting all internal users who use our contact center and UC platforms. * Tier 1,2, before passing to Engineering *Job Type & Location*This is a Contract position based out of Jersey City, NJ. *Pay and Benefits*The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Jersey City,NJ. *Application Deadline*This position is anticipated to close on Jan 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery. As a Lead Solutions Analyst in Corporate Oversight & Governance Tech team, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery. Job responsibilities Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects Have demonstrated proficiency in data analytics, including experience with data extraction, modeling, and interpretation to support strategic decision-making Has advanced data visualization capabilities, with hands-on experience in implementing and managing BI dashboards Has strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences Should be subject matter expertise in Regulatory, Trade surveillance platforms and capital markets Should advocate and develop new methodologies for supporting information management security and compliance requirements Should have worked with front, middle, and back office teams to define data interface specifications for trades, positions, orders, market data and reference data across Equities, Futures and Options, FX and Commodities business areas Conduct review sessions with users on solutions, user interfaces and reports. Advanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectives Model the design and implementation of technical solutions, ensuring seamless integration with existing systems and infrastructure Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field Demonstrated expertise in data analysis and data application, including hands-on experience with major data visualization platforms Advanced knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects Advanced data visualization capabilities, with hands-on experience in implementing and managing BI dashboards Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences Candidate must have strong knowledge in Regulatory, Trade surveillance platforms and capital markets Candidate must have worked to define data interface specifications for trades, positions, orders, market data and reference data across Equities, Futures and Options products. Conduct review sessions with users on solutions, user interfaces and reports. Advanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectives Preferred qualifications, capabilities, and skills Candidate should be familiar working with Nasdaq SMARTS application Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field Experience working with cloud software solutions

ConsultAdd Inc , is leading provider of Information Technology , Consulting and Business process services. Our dedication employees offer strategic insights, technological expertise and industry experience .Work supported by a global delivery network that helps large organisation responds to challenges of future of work with flexible and efficient operat/ions. Website:- ****************** Job Description We are looking for IT/Software Professionals with 0 years to 5 years of experience. Requirement :- Software Engineers with experience in the one of the following areas People who want to grow career as Software Developers, Programmer Analyst, Technical Experts, Architects etc. Techno functional People like System Analyst, Business Analyst, Functional Analyst, QA Analyst. Enterprise Solution like Kronos, Workday ,Lawson, SAP, PeopleSoft, Sales Force, Oracle Apps, Oracle EBS , CRM/ERP/SCMs. Enterprise Technologies like, BigData (Hadoop) , Data-warehouse tools, BI tools, ETLs (Informatica, Pentaho, ODI), Reporting (Cognos, Tableau) etc. Domain Experts like eCommerce, Healthcare, Banking, Insurance, Finance, Telecommunication software. Programming Expertise, Like Java/J2EE, ASP.NET, C/C++,Python,Ruby on rails etc. Other Cutting Edge Technologies are also encouraged to apply. Freshers can also apply. Qualifications Eligibility to Qualify for the H1B work visa you should must have: A four year Bachelor's degree, or a higher level degree (such as Masters) from an accredited University or college Excellent communication skills Minimum hands-on IT work experience of 0 to 5 years in a highly technical and fast paced environment. Additional Information All your information will be kept confidential according to EEO guidelines.

at Ness Digital Engineering Why NessWe know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation. What you'll do:We are looking for a Business Analyst to join our team and contribute to a long-term partnership with a valued client renowned for their work in financial crime prevention. At Ness, we support our client in delivering high-quality services and innovative solutions to their customers - and we're excited to offer you the opportunity to be part of this success story.As a Business Analyst, you will play a key role within the Professional Services team, translating business requirements into robust, feasible, and competitive solutions. You'll collaborate closely with stakeholders to ensure that client needs are clearly understood and effectively implemented. Requirements and responsibilities Gathering and analyzing data and business requirements Designing and documenting functional specifications Supporting solution implementation and configuration Conducting expert testing and fine-tuning of the solution Training end users and supporting integration and UAT testing Participating in the full project lifecycle, from discovery to delivery Collaborating closely with global teams across the organization, including Sales, Customer Support, and other business units Engaging with R&D teams to provide feedback and insights that help shape and influence product strategy What you'll bring: Core Requirements Effective communication in English - Strong verbal and written skills to collaborate with internal teams and third parties, ensuring clear and consistent communication. Proven experience as a Business Analyst, ideally in complex or regulated environments. Proficiency in SQL, Python, and Jupyter for data analysis, automation, and reporting is highly valued Familiarity with SaaS and web-based products, including their architecture and delivery models. Ability to create clear and comprehensive functional specifications for both technical implementers and business stakeholders. Strong project discipline - Ability to adhere to project plans, manage timelines, and address issues proactively. Expertise in gathering and translating business requirements into practical, scalable solutions. Strong analytical skills - Capable of identifying data patterns, diagnosing potential issues, and implementing effective solutions. Hands-on experience with software development methodologies and implementation processes (e.g., Agile, Scrum, Waterfall). Ability to work effectively in a multicultural, global environment, collaborating across time zones and diverse teams. Personal Attributes Excellent prioritization skills and the ability to deliver under pressure while managing multiple tasks. A positive, proactive attitude with the ability to work independently when needed. Detail-oriented, conscientious, and committed to high standards of integrity. Logical and pragmatic problem-solver with strong analytical thinking. Confident communicator, comfortable presenting to customers and senior stakeholders. Personally accountable, results-driven, and attentive to detail. Collaborative mindset with a willingness to share knowledge and support peers. Ability to build strong working relationships and credibility with R&D and other business units. Genuine interest in technology and enhancing customer experience. Experience working directly with customers to understand and define their needs. Not checking every single requirement?If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.Let's meet and you may just be the right candidate for one of our roles. At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings: • Staff Augmentation • Lifecycle IT solutions o Application Development & Support o Outsourced Testing • Mobile Development and Test Automation The company was incorporated in the State of Georgia in 1996 and has grown to over 2500 Information Technology consultants serving clients across the United States and around the globe. In addition to Atlanta, Pyramid has offices worldwide including Charlotte, NC; Chicago, IL; Dallas, TX; Richmond, VA; San Francisco, CA and Somerset, NJ in the United States, London in the United Kingdom, Singapore, and three offices in India (New Delhi, Hyderabad and Chandigargh). Pyramid has been ranked by Staffing Industry Analysts as one of the largest diversity staffing firms specializing in IT and among the fastest growing U.S. staffing firm overall. In addition, Pyramid is a previous winner of the National Minority Supplier Development Council's Supplier of the Year and has won numerous Supplier of the Year awards from the Georgia Minority Supplier Development Council. see less Specialties IT Staff Augmentation, Application Management Services, Enterprise Project Solutions, Mobile Development, Mobile Test Automation, Product and Engineering Services, Enterprise Mobility, Test Automation, QA - Manual and Automated Testing, QA Strategy Website ************************ Industry Information Technology and Services Type Privately Held Company Size 1001-5000 employees Founded 1996 Job Description Summary: · Advanced knowledge of search strategy and advisory processes · Rich knowledge of Search technologies/Products and Search concepts like indexing crawling processes, search security considerations, localization. · Skilled in fitment of search requirement categories (informational, navigational, and transactional) in business context · Quickly understands client's content/search centric business issues and related challenges of client's organization and industry. · Conducting strategy advisory through workshops, walkthroughs and system walkthroughs · Practical experience in defining search gaps ( Personalization, relevancy etc ) across different applications · Defining search integration requirements/pre-requisites for the enterprise, especially related to federated search requirements across portals, collaboration and ECM platforms. · Designing knowledge graphs and other delivery mechanisms. · Defining search effectiveness metrics and tracking modalities · Previous experience in product evaluation of Search product suites such as Autonomy (IDOL , Inclusive of Verity), Fast ESP, Oracle Endeca, Google and/or Solr · Expert in defining content governance and search frameworks · Ability to visualize and document To Be Landscape at - o Macro Level: In terms of People, Process, Content and Technology o Micro level: Functional specifications and system design specifications for client engagements. o Ability to derive and refine synoym rings, controlled vocabularies o Ability to create To-Be Metadata framework , dictionary and governance frameworks · Must be well versed in creation of analytical frameworks and ancillary collaterals. · Ability to shoulder/manage project specific administrative tasks . · Ancillary skills -Excellent communication skills etc. Additional Information All your information will be kept confidential according to EEO guidelines.

**RWE Clean Energy, LLC** **To start as soon as possible, full time, fixed term** **Functional area:** IT / Digital **Remuneration:** Non-Exempt Digital Solutions is responsible for the development and management of RWE Clean Energy's application and custom software development portfolio. The **Business Analyst Intern** will have the opportunity to work on a transformation initiative in partnership with Clean Energy IT and Business stakeholders. The Intern will support business analysis and project implementation activities within the organization. This position could be involved in several aspects of the product development life cycle including gathering user requirements, designing the application, developing and programming the code, end-to-end testing, deployment and documentation. The applicant must have the ability to perform tasks independently and/or with minimum guidance. **Role Responsibilities:** + Assist in gathering and organizing business requirements from stakeholders and end users through interviews, workshops, and documentation review + Support analysis of existing business models and operations, identifying areas for improvement under guidance + Participate in requirements documentation, drafting user stories, use cases, and basic functional specifications + Support communication and follow-ups during project meetings + Help prepare and deliver presentations and training materials for proposed changes to staff and business teams + Assist in project implementation activities, such as tracking assigned tasks and preparing documentation for third-party resources + Participate in QA and testing efforts, including executing test scripts and documenting results for smaller features or enhancements + Support problem identification and root cause analysis, recommending solutions under supervision + Assist in application management tasks, including user access support, license audits, and maintaining admin guides + Learn to coordinate with vendors on minor upgrades or application support needs, shadowing senior team members **Job Requirements and Experiences:** + Working on a degree in Computer Science, Information Systems or related field + Ability to learn new technologies as required for the job using documentation and other available sources + Ability to handle multiple assignments with changing priorities while meeting deadlines + Strong interpersonal skills, with ability to manage customer relationships + Demonstrated desire to learn about the Company and the renewables space + Excellent proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams) + Some knowledge of business analysis methodologies, tools, and techniques, such as data flow diagrams, entity-relationship diagrams (ERD), cross functional diagrams, user stories, wireframes, Agile, Scrum, etc. + Strong leadership and communication, and ability to meet deadlines + Strong organization skills and ability to coordinate multiple tasks and deliverables + Motivated self-starter, goal-oriented, and strong problem-solving abilities + Proven ability to empathize, build relationships, and effectively communicate with people from a diverse set of backgrounds at all levels of the organization + Is a team player embracing the spirit of continuous improvement personally and within the team + Is detail-oriented, has strong business acumen, and a sound understanding of business concepts _Applicants must be legally authorized to work in the United States. RWE Clean Energy is unable to sponsor or take over sponsorship of employment visas at this time._ **Pay range:** The base hourly range for this position in New York for undergraduates is $25.00-$35.00 an hour, and for graduates is $30.00--$40.00 The listed salary range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. RWE considers factors such as (but not limited to) scope and responsibilities of the position, candidate's education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer. **Benefits offered:** Paid time off and Holidays. Apply with just a few clicks: ad code 91338. Any questions? Contact HR: rwece_****************** We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. RWE Clean Energy is the third largest renewable energy company in the United States, with a presence in most U.S. states from coast to coast. RWE's team of about 2,000 employees in the U.S. stands ready to help meet the nation's growing energy needs. With its homegrown and fastest-to-market product, RWE supports the goal of American Energy dominance and independence. To that end, RWE Clean Energy is committed to increasing its already strong asset base of over 10 gigawatts of operating wind, solar and battery projects, focusing on providing high-quality jobs. RWE invests in local and rural communities while strengthening domestic manufacturing supporting the renaissance of American industry. This is complemented by RWE's energy trading business. RWE is also a major offtaker of American liquified natural gas (LNG).

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. At a Glance * You're a motivated rising senior student with a 3.0 GPA or higher seeking a degree in one of the following areas listed below from an accredited college or university: * Finance * Accounting * Business Administration * This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice. * Internship program runs from May 27 through July 31, 2026. * In addition to the role-based projects you'll work on, you'll also participate in professional development sessions, networking opportunities, and have access to a mentor. The Spectrum Internship Experience You'll join one of our departments for the summer, where you'll contribute to meaningful projects that give you insight into what it's like to work at a leading connectivity company. You'll have access to: * Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting. * Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it's like to work here. * Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals. What you can expect in this role As a Spectrum intern, you'll spend the summer working alongside two teams - your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You'll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations. Internship responsibilities may include * Assist with Budget/Forecast and month-end preparation including preparing PowerPoint slides and excel analyses. * Assist with video programming rate verification analysis, reviewing subscriber/expense trends, and monthly variance analysis. * Develop and maintain financial reports. * Special projects as needed. Required qualifications * Must be currently enrolled in an accredited College or University completing a bachelor's degree * Must have at least a 3.0 GPA or greater in current program * Ability to travel locally to Spectrum intern development events and activities throughout the program * Authorization to work in the U.S. without restrictions or need for future sponsorship Preferred qualifications * Accounting and Finance. * Advanced with Microsoft Excel, proficient with Microsoft PowerPoint. * Problem solving abilities. * Well organized. * Good oral and written communications. * Ability to work in a team environment. #LI-WP1 #LI-WP1 GGN100 2025-61023 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

The ideal candidate is a motivated, organized, and creative individual with experience in the finance industry or familiarity with quantitative hedge funds. Job Responsibilities: Analyze business operations and strategies to identify new opportunities. Identify cost reductions to increase net trading revenue. Research global markets and evaluate new trading opportunities. Implement efficient vendor communication and feedback channels. Identify and negotiate business contracts/deals that promote sustained income. Maintain long term relationship and routine communication with business counterparties. Explore new trading related products, conduct initial analysis of data/infra-applicability. Maintain close communication with internal research team. Qualifications: Bachelor's degree in economics or finance, marketing or communication, social sciences or similar. Previous experience as a business development analyst communication emphasized role in a related industry. Experience in identifying profitable business opportunities and potential trading venues/markets. Proven ability to increase competitiveness and market share. Ability to develop and maintain strong vendor relationships. Exceptional interpersonal and communication skills. Strong ability to gather and analyze information, quickly learn new subject areas, and comprehend complex ideas with ease.

Core Roles & Responsibilities: Support KPI management and performance monitoring across logistics operations, ensuring alignment with business objectives. Assist in Profit & Loss (P&L) analysis, budget tracking, cost analysis, and variance reporting. Conduct data analysis to identify trends, risks, and opportunities related to cost efficiency and operational performance. Prepare regular management reports and dashboards, including KPI results, financial performance, and operational insights. Support planning and improvement initiatives related to cost optimization, productivity, and operational efficiency. Collaborate with cross-functional teams including Operations, Finance, and IT to support planning and reporting activities. Assist in ad-hoc business analysis and special projects as required by management. Requirements: Fluency in Korean is mandatory (verbal and written); professional proficiency in English required. Bachelor's degree in Business Administration, Finance, Accounting, Economics, Mathematics, or a related field. 0-3 years of experience in business planning, finance, logistics, or data analysis (internship experience acceptable). Strong analytical skills with the ability to interpret financial and operational data. Proficiency in Excel and PowerPoint; experience with SAP, BW, TMS, or WMS is a plus. High level of attention to detail, accuracy, and organizational skills. Strong communication and interpersonal skills with the ability to work effectively across teams. Self-motivated, proactive, and eager to learn in a fast-paced business environment. Strong data analysis and extensive experience with creating data models to support business decisions using sophisticated technology are highly preferred. Business Hours Mon-Fri 08:00 AM to 5:00 PM

Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements Perform data validation to ensure accuracy, consistency, and reliability of reporting Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service Optimize chatbot and conversational IVR flows using data insights Track and report on overall and initiative-level success rates for conversational experiences Integrate structured and unstructured data sources to support self-service analytics Desired Skills/Experience: 3+ years of experience in data science, analytics, business intelligence, or a related field Strong proficiency in SQL and Python for Data Analysis Experience with Power BI, Tableau, or similar BI tools Ability to analyze trends, identify anomalies, and uncover root causes Strong problem-solving skills and ability to work independently Experience collaborating with BI teams and working with relational databases Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences Experience with Python and machine learning frameworks Familiarity with chatbot technology, conversational AI, and customer journey analytics Experience with API integrations and GraphQL Exposure to cloud-based data environments such as: AWS, GCP, Azure Project management experience, including tracking initiatives and milestones Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $44.00 and $56.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.