Business analyst/manager job description

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them. As ServiceNow continues its unprecedented growth, the company seeks to further establish its data and advanced analytics foundation and capabilities. ServiceNow is seeking a proactive, passionate data leader to deliver the most strategic insights to the company. The GTM Insights Manager will provide insights and recommendations to guide the business by conducting in-depth analytical studies as well as proactively monitoring the real-time health of the business. This role is a hybrid of traditional roles in strategy, business/customer analysis, research, and data visualization - requiring a mix of strategic thinking, analytics and data management, and business operations skills. This position will be reporting to the Director of Finance Analytics and GTM Insights.

We are looking for a talented individual with a strategic viewpoint who can grow and adapt along with our fast-paced business. The ideal candidate is relentlessly curious, has high analytical capability and is passionate about creating innovative analysis to understand trends and identify opportunities. This individual is energized by creating actionable insights and recommendations for business leaders and is highly collaborative with both business and technical audiences at all levels of the organization.
What you get to do in this role:

Manage and mentor a team of analysts that contribute to analysis on business performance.

Proactively uncover trends and anomalies, understand relationships and develop actionable insights from analysis that will drive business decisions and actions.

Apply expertise in quantitative analysis and presentation/visualization of data to see beyond the numbers; transform raw data into actionable insights and recommendations.

Create frameworks to better understand and monitor key business activities. Contribute solutions to improve monitoring and alert systems for Data and Analytics.

Partner with key business leaders. Prepare analysis and recommendations for strategic decision-making.

Improve operational excellence through proactive identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business. This includes identifying ways in which tools can be built and deployed to improve workflows.

Build cross-functional relationships and be able to establish resources to help solve complex interdisciplinary problems on behalf of the business. Proactively identify areas for deeper analysis and study.

Okay so, let’s talk a little about what our brand new Manager of Agile Business Analysts is all about.
This position will be a combination between an Agile Coach and the Manager of Business Analyst.
This position will be a catalyst for our being more Product vs. Project based.
We need your expertise on different business workflows to help us improve upon our Agile transformation. With your guidance, you will be growing the capabilities of our teams.
We will look to you as a CHANGE AGENT to champion new methodologies for our organization.
If you enjoy working with the business unit on what and why something needs to be built, then this is the ideal position for you.

Why should I consider working for WoodmenLife:

Great Benefits
Awesome Associates
Excellent Company Culture
Stable Environment
Winner of Best of Omaha for many years
Community Engagement/Giving Back to the Communities We Serve.
Work Life Balance (1/2 days on Friday for most positions)

Expectation on this position:
Sometimes it’s hard to put into words, what a great position and opportunity this role will be for the right person. We need your leadership skills to help us coach, training and built our teams skills. This position will be one that will reshape the way we gather requirements from our business units. This will come with bringing in a new methodology for most of our teams. You will need to be a Change Agent as well. Leading through teaching, guidance, influence, training, and more. We need someone who can be flexible with our teams as they grow their skills. You will get to work with great people as well. If this sounds like the right position for you then you should apply on-line to get the conversation started.

Here is a quote from the manager about this position:
“This position will be one that will impact our organization for years to come. If you ever wanted to mold a team from the ground up, then you will love this position!”

Skills:
BA experience in an Agile environment
Leadership and able to execute on actions
Requirement gathering experience with building skill set tools
Experience with Product based solutions
Coaching, Training, Managing and Guiding others
ADO experience would be a plus.

WoodmenLife offers a competitive compensation package and a comprehensive benefits package. As part of WoodmenLife’s employment process, candidates will be required to complete a criminal background check, credit check (where required for position), fingerprint check (where required for position), drug screen and reference checks. Any offer of employment will be contingent upon successfully passing the above.

WoodmenLife is committed to excellence in diversity by creating an inclusive work environment that values and respects all individuals. We welcome and embrace associates, regardless of background and beliefs. WoodmenLife respects every associate’s unique perspective and contribution. We are committed to creating an inclusive environment that values differences, and creates opportunities for growth, leadership and service. This commitment includes providing equal opportunity in recruitment, employment and promotion, training and community outreach. WoodmenLife is also dedicated to strengthening the communities in which its employees live.
APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED.
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. The incumbent may perform other duties and responsibilities at the sole discretion of WoodmenLife.

Participate in or lead the development of best practices, project standards, procedures, and quality objectives, including metrics for assessing progress.

• Enforce and utilize project standards, procedures, and quality objectives, including metrics for assessing progress.
• Conduct program/project kickoff meetings, communicating individual roles and project expectations.
• Ensure that all project team members have the tools and project specific training required to perform effectively.
• Monitor project milestones and critical dates to identify risks and issues. Facilitates the creation and execution of corresponding mitigation plans to ensure that the project remains within specified scope and is within time, cost, and quality objectives.
• Prioritize efforts for large projects and programs that will be broken down into multiple sub projects.
• Demonstrate the ability to break down a complex task into components and document solution steps for the appropriate components at both the project and the program level.
• Demonstrate the ability to fully understand business objectives and proposed solutions and able to provide insight and factual knowledge to guide decisions.
• Effectively collaborate and communicate with others in the organization.
• Answer customer questions in person and via phone on all company supported applications.
• Rely on experience and judgment to plan and accomplish goals.
• Manage Business Systems Analyst I, II and III.
• Coordinate with relevant parties to resolve any concerns, questions, or problems in which assistance is required.
• Create systems to parallel overall business strategies.
• Writes detailed descriptions of user needs, program functions, and steps required to develop or modify applications.
• Research issues and escalate to Director of Software Development as needed.


Must Have:


Bachelor Degree in Computer Science, Software Engineering, BCIS or related fields or equivalent work related experience.
5 years in relevant and progressive experience in a business analysis, product owner or related field
Minimum of two years of crop insurance or agricultural field experience preferred
Business Process Knowledge - ability to identify the related activities or tasks that are needed to produce a specific service or project and how a specific project impacts the overall program management of the business
• Problem resolution - early identification of problems within the software development life cycle, the ability to identify and gather the critical resources needed to make a decision and the facilitation skills to bring the group to an overall consensus
• Negotiation - extensive experience in working with peers and leaders in the organization to reach an understanding, resolve points of difference, or gain an advantage to satisfy a project or business need
• Project Cost Management - experience creating, updating and reporting on the cost management components of a software development project throughout its life cycle
• Project Management Tools - extensive knowledge in working with Microsoft Project, HP ALM or SharePoint
• Project Planning - broad experience creating software project plans within different software methodologies (Waterfall, Agile, Scrum) and utilizing various project management tools
• Project Issue/Risk Management - ability to identify issues/risks early in the project life cycle and facilitate the next steps to reduce or eliminate the issue/risk
• Project Scope Management - an in depth understanding of the scope of a project and the ability to ensure that additional work is not added without going through a predefined approval process
• Highly motivated, with the ability to work from high-level objectives and goals.
• Must have strong organizational, problem solving, and analytical skills.
• Self-starter with strong attention to details.
• Possess and have ability to apply advanced knowledge of principles, practices, and procedures
• Demonstrate the ability to communicate effectively both orally and in written format with employees and the general public; to maintain confidentiality in daily operations; to conduct daily duties in a professional appearance and manner
• Superior organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
• Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
• Possesses sound analytical skills, as well as strong decision-making and problem-solving aptitude
• Must be able to effectively and efficiently multi-task, set and shift priorities and adapt to change
• Know when to ask questions or when to resolve on own Time management skills and project management skills are imperative
• Excellent organizational, written and verbal communication skills a must
• Must be familiar with relational database concepts, and client-server concepts.