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Business analyst/manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Rutherford Johnson Ph.D.,

Van Wood Ph.D.

Below we've compiled a list of the most critical business analyst/manager skills. We ranked the top skills for business analyst/managers based on the percentage of resumes they appeared on. For example, 13.0% of business analyst/manager resumes contained business analysis as a skill. Continue reading to find out what skills a business analyst/manager needs to be successful in the workplace.

15 business analyst/manager skills for your resume and career

1. Business Analysis

Here's how business analyst/managers use business analysis:

Attended International Institute of Business Analysis conferences in Toronto to align bank roles with newly evolving international standards.
Performed business analysis, established metrics and completed all change resulting in total organizational change.

2. Project Management

Here's how business analyst/managers use project management:

Utilized project management best practices for risk management and change management to lessen adverse impact to business operations.
Defined Enterprise Project Management Enterprise toolkit and artifact templates as a representative of Investments and Risk technology.

3. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how business analyst/managers use business process:

Worked directly with key clientele to assess business processes, identify technical solutions, and implement proprietary financial software systems.
Managed business process improvement and organizational change management based on analysis done of each functional area to improvement organizational efficiency.

4. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how business analyst/managers use sigma:

Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
Create and action against Six Sigma aligned DMAIC planning where not meeting key performance indicators.

5. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how business analyst/managers use qa:

Mentored and trained Business Analysts and QA Team members, to enhance their individual role on the team.
Apply manual and personal QA test scripts to each segment of code to ensure performance and requirements.

6. Scrum

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how business analyst/managers use scrum:

Project status was reported to the Scrum master, APWA management, and business owners on a weekly basis.
Facilitated Sprint Planning as Scrum Master for multiple Scrum teams to ensure successful completion of sprints.

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7. Business Analysts

Here's how business analyst/managers use business analysts:

Mentor Business Analysts to help guide and develop the team's technical, functional, and soft skill set.
Manage a team of business analysts responsible for the design of Data Warehouse requirements for projects and enhancements.

8. User Stories

Here's how business analyst/managers use user stories:

Created clearly defined user stories with acceptance criteria for validity purposes.
Documented User stories to aid solution design/acceptance and improve stakeholder buy-ins.

9. Direct Reports

Here's how business analyst/managers use direct reports:

Provided financial support for VP, her direct reports, and all personnel throughout the organization (approximately 300 people).
Set goals, perform reviews, and manage day to day for 15 direct reports.

10. Data Analysis

Here's how business analyst/managers use data analysis:

Executed business intelligence activities: data analysis, mining, scrubbing, reporting customization
Performed the Role of Adviser to Top Management to influence decision making using SAP Data Analysis and Key Performance Indicators.

11. Scrum Methodology

Here's how business analyst/managers use scrum methodology:

Collaborate with teams to improve current processes/operations and enhance technology using Agile/Scrum methodology.

12. ISO

Here's how business analyst/managers use iso:

Documented implementation processes that resulted in ISO 9000 certification.
Perform the ISO Audit Support for all Operations teams on process and reporting.

13. Visualization

Here's how business analyst/managers use visualization:

Manage stakeholder communications and coordinate with business leads and technical teams to drive successful delivery of visualization products.
Leveraged variety of data visualization methods to prepare and deliver presentations to group CFO, CRO and business partners.

14. Process Improvement

Here's how business analyst/managers use process improvement:

Designed and developed processes and process documentation, implementing new systems and/or process improvements as well as cost reduction technologies.
Single source for internal and external analysis and reporting, process improvement, application development and international trade oversight.

15. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how business analyst/managers use crm:

Managed CRM database including pipeline and forecasts.
Led the analysis and design for an Agent CRM system that supports Marketing Campaign registrations across Allstate's 10,000 plus agents.

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What skills help Business Analyst/Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business analyst/manager resumes?

Rutherford Johnson Ph.D.

Lecturer, University of Minnesota Crookston

Well, familiarity and proficiency with the technology I just described is now important. I also always promote language as a highly valuable skill -- and if you are working internationally, even remotely, it is a definite skill that makes you stand out. Even though English is now the main international language, do not just rely on that if that is your main language. Knowing the language of your clients, for example, even just a little of it, can pay off and make you get noticed. It also helps you understand the culture and people of that country a lot better.

What soft skills should all business analyst/managers possess?

Van Wood Ph.D.

Philip Morris Endowed Chair in International Business, Director - VCU Center for International Business Advancement (CIBA), Professor of International Marketing, Virginia Commonwealth University

The most important key to success in business (global or domestic) lies in building relationships (with consumers, allies, government agents, suppliers, and others) based on trust, mutual respect, and a keen understanding of the motivations behind stakeholders' actions. What do they value, what turns on their after-burners and what cultural realities most influence stakeholders' behavior? Successful international business professionals tend to demonstrate a keen sense of curiosity, creativity, adventure, problem-solving alternatives and are driven to continuously upgrade their education and learning about our changing global business environment.

What hard/technical skills are most important for business analyst/managers?

Van Wood Ph.D.

Philip Morris Endowed Chair in International Business, Director - VCU Center for International Business Advancement (CIBA), Professor of International Marketing, Virginia Commonwealth University

The ability to measure and compare (quantitatively) those dimensions of an international business environment (i.e., market potential, political and legal considerations, infrastructure realities, economic growth, and cultural nuances) that lead to a relative ranking of promising international markets is a technical skill that is critical to global business success. This requires an intimate knowledge and ability to use world-class databases found in world-class university libraries like VCU's (e.g., data-based such as globalEDGE, Business Source Complete, EIU Country Reports, Passport GMID, BCC Research, Uniworld Online, IBISWorld, etc.). This represents the hard/technical skills needed to complement one's historical and contemporary knowledge of global business realities, in conjunction with the soft skills needed by professionals if they are to truly have a long and successful career.

What business analyst/manager skills would you recommend for someone trying to advance their career?

David Preece

Academic Director, Associate Professor, Brigham Young University-Hawaii

Any time a graduate intentionally takes time off before beginning work, they should focus on activities and experiences that contribute to personal growth and professional development. This could take the form of volunteer service for a charity or community, working as an intern to gain first-hand professional experience, expand career networks, or even travel to new and different destinations that allow for learning about unique places and cultures.

What type of skills will young business analyst/managers need?

Missy Gutkowski

Assistant Dean, Bucknell University

As remote and flexible work continues to penetrate industries across the country, daily office check-in conversations and hallway chatter are rare. New employees should be prepared to bring to the table analytical skills to gather, review, and synthesize information for further review, clarification, and report outs.

New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.

What technical skills for a business analyst/manager stand out to employers?

Dr. Breann Murphy Ph.D.

Assistant Professor, Jacksonville State University

For communication, the biggest technical skills that stand out to employers are good writing skills, strong people skills, and experience in digital media. Communication professionals must be good writers, since the field is in the practice of message construction and delivery. Also, communication professionals must be good writers across all platforms. Since the world has now embraced more digital media as a result of the pandemic, communication professionals must know how to write for a variety of platforms, such as websites, blogs, and social media, and they must know how to adapt their writing to different audiences.

Also, certifications in digital media analytics is becoming more important to employers. Since employers are embracing a digital presence, they need people who know how to monitor and interpret the data and having a digital media analytic certification helps a potential hire stand out from the crowd of applicants. Additionally, employers are now wanting to see more examples of work and writing samples that potential hires have done in the past.

Do you want to know more?

List of business analyst/manager skills to add to your resume

The most important skills for a business analyst/manager resume and required skills for a business analyst/manager to have include:

Business Analysis
Project Management
Business Process
Sigma
QA
Scrum
Business Analysts
User Stories
Direct Reports
Data Analysis
Scrum Methodology
ISO
Visualization
Process Improvement
CRM
User Acceptance
Financial Analysis

Windows
Strong Analytical
Manage Change
Risk Management
SDLC
Jira
Java
Data Warehouse
SharePoint
Visio
UAT
SQL Server
Test Cases
Business Development
Market Research
Technical Specifications
BI

Shared Services
XML
Gap Analysis
Business Operations
Functional Specifications
SME
ERP
Test Scripts
Business Objectives
EDI
Management System
KPI
Manage Cross
RFP
System Enhancements
HR

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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