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Top Business Analyst/Manager Skills

Below we've compiled a list of the most important skills for a business analyst/manager. We ranked the top skills based on the percentage of business analyst/manager resumes they appeared on. For example, 29.4% of business analyst/manager resumes contained business process as a skill. Let's find out what skills a business analyst/manager actually needs in order to be successful in the workplace.

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The six most common skills found on Business Analyst/Manager resumes in 2020. Read below to see the full list.

1. Business Process

high Demand

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how Business Process is used in Business Analyst/Manager jobs:
  • Worked directly with key clientele to assess business processes, identify technical solutions, and implement proprietary financial software systems.
  • Managed, defined, prepared and documented enhanced business processes and business performance metrics for the Operations Division of TruePosition.
  • Managed business process improvement and organizational change management based on analysis done of each functional area to improvement organizational efficiency.
  • Document business processes and procedures followed by supporting testing & implementation and accuracy for both professional and institutional claims.
  • Perform business process analysis to document current business practices and recommend applicable uses of technology to improve existing practices.
  • Analyzed current business process for gap analysis and consulted forecast models with top business users at multiple locations.
  • Performed statistical analysis of data aggregation, and other business-to-business processes using MS Excel for extraction.
  • Analyzed existing systems and business processes to eliminate deficiencies while recommending and implementing improvements.
  • Conduct quarterly business reviews to implement business process improvements for existing clients.
  • Document business processes and procedures followed by supporting testing & implementation.
  • Develop S.B.A.-compliant business process analysis & plans for medical engineering labs.
  • Created and monitored business process improvement policies, procedures and compliance.
  • Recognized for business process knowledge and software development experience.
  • Implemented and redesigned business process flow.
  • Designed process work flows, and business process maps to improve operations for a $4 Billion Single Family FNMA portfolio.
  • Created excel based templates to record requirements, test plans, change requests, current statuses to streamline business processes.
  • Utilized Business Process Management (BPM) software to design, manage, and implement policies for stakeholders and clients.
  • Conducted courses and presentations to guarantee the effective use of the company vision, business process and organizational documentation.
  • Trained team members on how to create business process diagrams and other supporting documentation needed for projects and initiatives.
  • Advised and consulted on tactical uses of six-sigma business process improvement methods to call center teams as requested.

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2. Project Management

high Demand

Here's how Project Management is used in Business Analyst/Manager jobs:
  • Utilized project management best practices for risk management and change management to lessen adverse impact to business operations.
  • Defined Enterprise Project Management Enterprise toolkit and artifact templates as a representative of Investments and Risk technology.
  • Monitored business and analyzed performance for overall improvement to the Process, using Project Management Methodologies.
  • Delivered project management expertise developing online human resource solutions and electronic health records application enhancements.
  • Defined System Design Methodology is utilized for project management and status reporting to upper management.
  • Manage daily project management and testing activities for global technology teams and offshore personnel.
  • Provide project management support for computerized information processing projects.
  • Performed project management for internal and external customers.
  • Performed project management task like estimation, status meeting, assigning task, resolving issues and providing ongoing support.
  • Collaborate with executive team in project tracking, strategic planning, recommendations on best practices and upcoming project management.
  • Used Agile project management techniques in managing the development and deployment of IT projects at the Client sites.
  • Risk model initiatives involved project management, weekly meetings with senior management, and status reporting.
  • Provided SDLC Methodology and project management and oversight on 11 ELECTUS projects.
  • Completed project management artifacts for obtaining PMO project phase gate review approvals.
  • Performed project management practices with teams to develop software programs and/or systems.
  • Mentored project teams in chartering, requirements gathering, project management.
  • Lead in market project management with new client demonstrations.
  • Project Management, PMO and PMP Coordinator.
  • Project Management SME for IT department.
  • Elected to a cross-functional council tasked with developing a shared services group identity focused on process improvement and project management.

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3. Sigma

high Demand

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how Sigma is used in Business Analyst/Manager jobs:
  • Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
  • Create and action against Six Sigma aligned DMAIC planning where not meeting key performance indicators.
  • Employed Six Sigma methodologies to improve templates and procedures
  • Lended Six Sigma Team Member support to the BOL to Cash projects; Voiding/Correcting freight bills and Rate Application Failures.
  • Experience with Lean, Kaizen, and Six Sigma Process Improvement methodologies.
  • Demonstrated ability to lead Projects Communication updates Process Flows Six Sigma (lite version) for Process Analysis

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4. QA

high Demand

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how QA is used in Business Analyst/Manager jobs:
  • Mentored and trained Business Analysts and QA Team members, to enhance their individual role on the team.
  • Translate defects found in QA into meaningful impacts for the business team while allowing UAT to begin.
  • Supported the QA test teams to fix bugs and resolve issues found during the system testing phase.
  • Apply manual and personal QA test scripts to each segment of code to ensure performance and requirements.
  • Worked as a liaison between QA and IT development to ensure proper defect tracking and test results.
  • Implemented several projects, processes and procedures for new fraud defenses and redesigned the QA process.
  • Facilitated Scrum planning meetings to coordinate between Clients, Product Team, Development and QA teams.
  • Served as senior QA analyst and Lead QA during planning and implementation of high profile projects.
  • Created and managed software QA program, including budgetary responsibility, hiring and staff supervision.
  • Reviewed QA test plans for accuracy and assured new releases/patches and upgrades were properly tested.
  • Created Manual UAT Regression Test Plans for QA Testers to automate test scripts in Java.
  • Partnered with QA team to create test scenarios based on requirements and functional specifications.
  • Led team of 19 individuals including; engineers, QA, testers and analysts.
  • Managed all phases of QA testing during the site development and modifications.
  • Interfaced with QA to help continuously improve the cell's quality system.
  • Used Share Point to publish QA news and documents.
  • Supported QA activities as needed.
  • Involved in entire SDLC cycle from Business Requirements, Functional Requirements, Development and QA.
  • Lead 5 full time development contractors and 3 full time QA analyst contractors.

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5. User Interface

high Demand

The user interface (UI) is the area or point where a person communicates with or transfers information to an electric computer or application. The user interface enables applications to offer precise product details to their intended customer without causing any misunderstanding. Customers want modern technology to behave in a certain manner for their convenience, so it is advised to create a user interface that is simple to use, precise, and predictable so that customers are fully pleased with its services. It can make a significant difference in converting visitors into customers.

Here's how User Interface is used in Business Analyst/Manager jobs:
  • Developed advanced user interfaces to maximize ease of use and data integration.
  • Design customized user interface application based on client consultations.
  • Trained all Product and Marketing Managers regarding the user interface, its functionality and features.
  • Designed user interface pages and deals for new merchants.
  • Defined Business Requirements, Software Requirements Specifications, User Interfaces & Report Designs Prepared Business workflow diagram along with the timeline.
  • Partnered with Accenture to design user interface, implement training curriculum and create productivity & performance reporting requirements for FileNet solution.

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6. Business Units

high Demand

A business unit is a department within an organization or a company. Depending upon the nature of the organization, these units can be a team as well.

Here's how Business Units is used in Business Analyst/Manager jobs:
  • Develop relationships with key stockholders, customers, business units and senior management to identify emerging needs.
  • Prepared sales planning and forecasting across Business Units Groups and effectively communicate with regional Product/Marketing/Channel groups.
  • Evaluated, analyzed and recommended best practices for field operations and headquarters business units.
  • Provided financial reporting and analysis to senior-level leadership and operating and business units.
  • Demonstrated effects on productivity as consultant to Business Units for absence management.
  • Analyze and interpret AC Nielsen data to maximize space to sales initiatives for all manufacturers in all business units.
  • Supported the business units with innovative, accurate, and timely processing.
  • Served as a liaison between in house IT and business units.
  • Created business analysis reports to assist multiple business units in all regions with managing business.
  • Provided technology consulting and analytical services to various business units to lower costs.
  • Work in concert the other business units to develop on-going operational efficiencies and data sharing to drive efficiencies and collaboration.

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7. Scrum

high Demand

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how Scrum is used in Business Analyst/Manager jobs:
  • Project status was reported to the Scrum master, APWA management, and business owners on a weekly basis.
  • Facilitated Sprint Planning as Scrum Master for multiple Scrum teams to ensure successful completion of sprints.
  • Identified and documented Functional and Data Requirements, and User Stories as per the Scrum framework.
  • Lead daily 'Stand Up' meetings and played the role of scrum master on numerous projects.
  • Facilitated scrum and scrum of scrums meetings with cross-functional delivery teams.
  • Managed BA's within the Agile-Scrum framework and served as functional Product owner for Trading-centric projects.

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8. Direct Reports

high Demand

Here's how Direct Reports is used in Business Analyst/Manager jobs:
  • Supervised and mentored one direct report supervisor and provided guidance with staffing and performance management.
  • Provided financial support for VP, her direct reports, and all personnel throughout the organization (approximately 300 people).
  • Set goals, perform reviews, and manage day to day for 15 direct reports.
  • Managed 12 direct reports in Sales, installation, repair and office staff.
  • Provided direct supervision, management, and mentoring of 6 direct reports.
  • Managed 2 direct reports and delegated their assignments according to schedule.
  • Managed up to 22 direct reports and additional temporary employees.
  • Direct reports: three District Managers and four Distributors.
  • Team size ranged from 10-20 and 5-8 direct reports.

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9. Data Analysis

high Demand

Here's how Data Analysis is used in Business Analyst/Manager jobs:
  • Executed business intelligence activities: data analysis, mining, scrubbing, reporting customization
  • Performed the Role of Adviser to Top Management to influence decision making using SAP Data Analysis and Key Performance Indicators.
  • Achieved over one million savings in 2013 expenses through utilization data analysis, forecast generation, and budget management.
  • Conduct research and data analysis and present it for use in solving problems and making decisions.
  • Established a variety of SQL'S with IT and business analysts for in depth data analysis.
  • Performed data analysis, managed communications on IT and Investment banking projects.
  • Assisted in Data analysis by generating reports in MS Access.
  • Performed data analysis for creating reports on site performance, visits, traffic by using web analytics tools.
  • Forecasted sales for new product and provided data analysis for multiple departments.
  • Supported production related issues and completed ad-hoc client requests for custom reports thru database queries and data analysis.

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10. Business Partners

high Demand

Business partners are a group of people working together in a business and are shareholders in the earnings of the company. Business partners are equally responsible for running their company and also share an equal amount of profits made by the company.

Here's how Business Partners is used in Business Analyst/Manager jobs:
  • Facilitated and led efforts to meet with business partners to gather functional requirements and create requirements documents and solution design documents.
  • Created and facilitated plan training for client requirement documents to ensure internal business partners could successfully administer the plans.
  • Project Lead on various projects for implementing business solutions for multiple Lines of Business (LOB) and Business Partners.
  • Manage cross functional teams to influence peers and business partners on decisions that impact the command center's performance.
  • Assisted Business Partners with the completion of UAT and Signed off on defects on behalf of the business.
  • Manage close, forecasting and planning processes; facilitate business partners in development of forward looking trends.
  • Maintain current SLA's for the business partners and complete Service Center tickets as quickly as possible.
  • Host solution demonstrations, contract review and discussions, and act as liaison for business partners.
  • Coordinate all projects for business lines with Internet development group in implementation of new Internet projects.
  • Collaborated with key business partners to identify, assess, and resolve complex business problems.
  • Lead international daily and weekly meetings with line of business partners to ensure product delivery.
  • Increased business partnership trust and developed team goals and objectives through anonymous user surveys.
  • Submit and process RFP for solutions related to third party vendors or business partners.
  • Acted as liaison between Business Lines and Development Leads to meet project deadlines.
  • Worked with Developers and Business Lines to enforce Enterprise Change Control Process.
  • Conduct requirements walk-through with business partners, UAT teams, and developers.
  • Consulted closely with business partners and their staff.
  • Interfaced regularly with Front Office, Market Risk and Middle Office business partners, and with supporting technology groups (e.g.
  • Colaborated with business partners to identify and write detailed requirements for CA, SE and CM applications.
  • Maintained business correspondence and negotiations with business partners in Dubai and Istanbul Registered Contracts in Turkmen Stock and Raw Material Exchange

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11. ISO

high Demand

Here's how ISO is used in Business Analyst/Manager jobs:
  • Documented implementation processes that resulted in ISO 9000 certification.
  • Perform the ISO Audit Support for all Operations teams on process and reporting.
  • Managed new requirements and change requests, system outages and emergencies (weather/upgrades), and ensured ISO and security compliance.
  • Transitioned Supply Chain Operations-Rancho Bernardo (SCO-RB) from ISO 9001:1994 to ISO 9001:2000.
  • Create policies, procedures and work instructions for ISO documentation.

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12. CRM

high Demand

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how CRM is used in Business Analyst/Manager jobs:
  • Managed CRM database including pipeline and forecasts.
  • Led the analysis and design for an Agent CRM system that supports Marketing Campaign registrations across Allstate's 10,000 plus agents.
  • Enhanced CRM database model to effectively manage company's interactions with customers, clients, and sales prospects.
  • Partnered with IT & IBM consultation for new customer relations management tool (SAP CRM).
  • Manage product direction for financial integration of the ERP, CRM and e-business suite of products.
  • Converted Institutional and Specialist Line of Business from JD Edwards CRM to Oracle On-Demand.
  • Managed all material control-related systems to reflect changes of customer demand (CRM).
  • Assist in Severity 1 TSC tickets that are generated for CRM system outages.
  • Developed strategies to establish a customer relationship management (CRM) program.
  • Delivered MS Dynamics CRM application to multiple business lines.
  • Team Collaboration: Developed an integrated Siebel CRM project plan from various disparate project plans.
  • Utilized Visual Basic created security Logon screens that interfaced with CRM and Referral systems.
  • Played Siebel CRM Business Analyst on multiple projects in telecom domain.

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13. Financial Statements

high Demand

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how Financial Statements is used in Business Analyst/Manager jobs:
  • Compiled, prepared and analyzed financial statements and business activity reports.
  • Managed all aspects of business acquisitions; reviewing contracts, financial statements and security controls for newly acquired brands.
  • Assisted in the preparation of financial information for the development of budgets and forecasts, and year-end financial statements
  • Analyzed month, quarter, and year end financial statements.
  • Performed month end closings and prepared monthly financial statements.
  • Review and approve project s annual tax returns, pro forma budgets, audited financial statements, and cash flow reports.

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14. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Business Analyst/Manager jobs:
  • Authored first global application administration procedure for LabWare LIMS enabling a standardized process across all sites eliminating individual site specific procedures.
  • Developed and maintained policies and procedures within Corporate Registration and reviewed all financial and accounting aspects for the division.
  • Develop and execute implementation strategies, policies, and procedures for IT projects and procurement related automated information systems.
  • Provided guidance and effectively direct staff on specific program strategies and procedures with a minimal amount of supervision.
  • Managed and trained new sales representatives including solution training, account development and management, and corporate procedures.
  • Organized and led multiple task forces that assisted departments when transferring into newer publishing technology procedures.
  • Perform vulnerability assessments and penetration testing as needed and in accordance with established policies and procedures.
  • Prepared and delivered a comprehensive document outlining and defining the department's internal controls and procedures.
  • Served in an advisory capacity to University officials on application of data processing procedures and methods.
  • Developed short-term plans which substantially improved the effectiveness and efficiency of work methods and procedures.
  • Audit medical claims and high dollar hospital and provided group testing for inter-departmental audit procedures.
  • Collaborated with Development Management, Audit, and Configuration Management to define procedures and processes.
  • Contributed to strategies, definition, and documentation of client requirements and operational procedures.
  • Supervised users and other data mapping procedures during the acceptance product transition period.
  • Analyzed user requirements, procedures and problems to automate and/or improve existing systems.
  • Provide information to staff and faculty regarding university financial policies and procedures.
  • Analyzed and completed administrative procedures effectively to meet daily business operational demands.
  • Provided support for continuous improvement opportunities and changes in policy and procedures.
  • Ensured Business operations and resources meets all policies and standard operating procedures.
  • Conducted internal and external cost analysis of equities trade flows and settlement procedures

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15. Test Scripts

average Demand

Test scripts validate the quality of the software or app being tested. An effective test script has all the steps to be taken to use a software program as well as the ending result of each step.

Here's how Test Scripts is used in Business Analyst/Manager jobs:
  • Completed user acceptance scenarios, test plans, test scripts, functional testing, and full regression testing for new releases.
  • Created/maintained regression test scripts for all large and small projects, as well as Help Desk Tickets.
  • Gathered requirements and wrote test scripts for release to support Chrome and Firefox browsers and underwriting enhancements.
  • Provide relevant test scenarios and test scripts and ensure the testing results correspond to the business expectations.
  • Maintain and ensure requirements, test scripts, and defects are captured in HPQC.
  • Conducted user acceptance testing and prepare test scripts and documentation for Quality Assurance.
  • Developed Test Criteria and Test Scripts while managing the Quality Assurance Team.
  • Developed Test Strategy, Test Plans and Test scripts.
  • Developed Test Scripts and executed System testing.
  • Created test scripts and test cases.
  • Composed user stories, use cases, test plans, test scripts, test results.
  • Developed test cases, wrote test scripts and conducted Manual Testing for all the functionalities of the application.
  • Build and execute test scripts for Cerner upgrades and the RHO flip.
  • Track, assign issues and log defects from the test scripts validation.

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16. Windows

average Demand

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how Windows is used in Business Analyst/Manager jobs:
  • Planned Release Windows and cycles and Managed Risks that affected the release schedule, quality and scope of the project.
  • Initiated Active Directory to internal users on both OS X and Windows platforms.
  • Managed the company s migration from Windows NT to Windows XP.
  • Coordinated activities across functional business units to determine project synergism and standards for implementation of corporate Windows NT Servers.
  • Researched and developed documents for training authorization windows and reports for customers and end-users on newly developed system.
  • Documented the server farm requirements and requirements related to security within Share Point and using Windows Active Directory.

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Online Courses For Business Analyst/Managers

One of the best ways to acquire the skills needed to be a business analyst/manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since business analyst/managers benefit from having skills like business process, project management, and sigma, we found courses that will help you improve these skills.

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Business Analyst: Project Management Techniques and Tools
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4.5
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Learn project management techniques to increase your project success rate as a Business Analyst!...

Plan the Project as a Business Analyst
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4.5
(1,391)

Increase your value as a Business Analyst by learning how to plan projects successfully without a Project Manager...

Retail for Business Analysts and Management Consultants
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4.4
(1,061)

Practical guide with cases studies how to analyze and improve a retail business during a management consulting project...

Business Analyst: Software Testing Processes & Techniques
udemy
4.5
(5,510)

Reduce project bugs with repeatable testing processes. Learn to create test cases, scenarios, track defects, & more!...

Business Analysis: Developing Irresistible Business Cases
udemy
4.5
(656)

Building the business acumen you need to promote your projects to management...

Operations Management A-Z: Business Processes and Systems
udemy
4.4
(551)

Operations Management: Supply Chain & Business Processes in Industry for Manufacturing and Services Organizations...

Lean BPM - Lean Business Process Management Change Skills
udemy
4.3
(504)

Lean BPM - learn how to use lean business management techniques to reduce waste and improve your business efficiency...

Business Analysis Fundamentals
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4.5
(29,439)

Set yourself up for success, learn the key business analysis concepts to thrive in your Business Analyst career...

Business analysis & Scrum with JIRA for Software development
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4.3
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Become a great business analyst, product owner & scrum master with JIRA & Confluence. Business analysis & Scrum course...

Business Analysis Essentials
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4.1
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Advance from a complete novice to a confident Business Analyst with the help of an expert...

Business Analysis and Project Delivery
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Fundamentals of Business Analysis...

Strategy for Management Consultants & Business Analysts
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4.4
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Top advices from consulting practice with examples and case studies...

The Business Intelligence Analyst Course 2021
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4.5
(31,624)

The skills you need to become a BI Analyst - Statistics, Database theory, SQL, Tableau Everything is included...

Introduction to Business Process Modeling
udemy
4.4
(2,577)

Learn how to analyze, model, and improve your organization's business processes...

Fundamentals of Business Analysis
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4.5
(8,764)

Get the foundation in business analysis you need to solve your organization's biggest problems...

How to become world class Business Analyst - Cases in Excel
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Practical guide how to do business analysis in Excel especially of sales and operations...

BPMN for business analysts
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Learn the best practices of process modeling and analysis with Business Process Model and Notation (BPMN 2.0) standard...

Business Analysis Certification Program - The Tools
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Business Analysis Certification Program (IIBA - ECBA Certification)...

Business Analysis: Working with Use Cases
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4.5
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An introductory course on use case modeling for Business Analysts or those looking to transition into a BA role...

The Complete Business Analysis Fundamentals Course + CERT
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Business Analysis CERTIFICATION: Business Analysis Course to Become a Business Analyst & kick-start your BA Career...

20 Most Common Skill For A Business Analyst/Manager

Business Process29.4%
Project Management11.6%
Sigma6.8%
QA5.1%
User Interface4.6%
Business Units3.2%
Scrum2.9%
Direct Reports2.6%

Typical Skill-Sets Required For A Business Analyst/Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Business Process
Business Process
29.4%
29.4%
2
2
Project Management
Project Management
11.6%
11.6%
3
3
Sigma
Sigma
6.8%
6.8%
4
4
QA
QA
5.1%
5.1%
5
5
User Interface
User Interface
4.6%
4.6%
6
6
Business Units
Business Units
3.2%
3.2%
7
7
Scrum
Scrum
2.9%
2.9%
8
8
Direct Reports
Direct Reports
2.6%
2.6%
9
9
Data Analysis
Data Analysis
2.6%
2.6%
10
10
Business Partners
Business Partners
2.3%
2.3%
11
11
ISO
ISO
2%
2%
12
12
CRM
CRM
1.9%
1.9%
13
13
Financial Statements
Financial Statements
1.9%
1.9%
14
14
Procedures
Procedures
1.9%
1.9%
15
15
Test Scripts
Test Scripts
1.7%
1.7%
16
16
Windows
Windows
1.5%
1.5%
17
17
Ensure Compliance
Ensure Compliance
1.3%
1.3%
18
18
Sdlc
Sdlc
1.2%
1.2%
19
19
Risk Management
Risk Management
1.1%
1.1%
20
20
Jira
Jira
1%
1%
21
21
Java
Java
0.9%
0.9%
22
22
Sharepoint
Sharepoint
0.9%
0.9%
23
23
Data Warehouse
Data Warehouse
0.8%
0.8%
24
24
UAT
UAT
0.8%
0.8%
25
25
Visio
Visio
0.8%
0.8%
26
26
SQL
SQL
0.8%
0.8%
27
27
Market Research
Market Research
0.7%
0.7%
28
28
Technical Specifications
Technical Specifications
0.7%
0.7%
29
29
XML
XML
0.7%
0.7%
30
30
BI
BI
0.7%
0.7%
31
31
Business Development
Business Development
0.6%
0.6%
32
32
Business Operations
Business Operations
0.6%
0.6%
33
33
SME
SME
0.5%
0.5%
34
34
ERP
ERP
0.4%
0.4%
35
35
Business Objectives
Business Objectives
0.3%
0.3%
36
36
EDI
EDI
0.3%
0.3%
37
37
RFP
RFP
0.3%
0.3%
38
38
KPI
KPI
0.3%
0.3%
39
39
Management System
Management System
0.3%
0.3%
40
40
HR
HR
0.3%
0.3%
41
41
ROI
ROI
0.3%
0.3%
42
42
System Enhancements
System Enhancements
0.3%
0.3%
43
43
Performance Reviews
Performance Reviews
0.2%
0.2%
44
44
PMO
PMO
0.2%
0.2%
45
45
Training Materials
Training Materials
0.2%
0.2%
46
46
CMS
CMS
0.2%
0.2%
47
47
UML
UML
0.2%
0.2%
48
48
Cost Reduction
Cost Reduction
0.2%
0.2%
49
49
Business Owners
Business Owners
0.2%
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