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Top 50 Business Analyst/Manager Skills

Below we've compiled a list of the most important skills for a Business Analyst/Manager. We ranked the top skills based on the percentage of Business Analyst/Manager resumes they appeared on. For example, 19.1% of Business Analyst/Manager resumes contained Business Requirements as a skill. Let's find out what skills a Business Analyst/Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Business Analyst/Manager:

1. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Analyst/Manager jobs:
  • Gathered and documented business requirements by conducting detailed interviews with business users in order to deliver technical definitions.
  • Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
  • Prepared business requirements definitions regarding online account enrollment, securities trading restrictions and defined contribution money transfers.
  • Developed business requirements, translated those requirements into systems specifications, and managed implementation.
  • Analyzed business requirements and wrote business specifications for modifications as requested by clients.
  • Gathered business requirements and scoped out release based on priorities and resource availability.
  • Gather and translate business requirements, develop and implement specifications.
  • Analyzed business requirements, business scenarios, and prioritized/organized requirements.
  • Documented business requirements, functional requirements and created scope documents.
  • Articulate business requirements to both technical and non-technical teams.
  • Provided business requirements specifications and use cases for upgrades.
  • Documented Project Scope and developed/compiled Business Requirements.
  • Translated business requirements into functional specifications.
  • Gathered business requirements from equity traders, fixed income traders, portfolio managers, risk group and compliance.
  • Elicited business requirements, technical specifications and created use cases to define and test best practices.
  • Identify key business requirements and processes to insure project success.
  • Job Responsibilities Acted as a liaison between sales team and development/digital design team translating business requirements into functional definitions.
  • Worked with client and IT Architect to ensure proper transaction of business requirements into IT solution requirements.
  • Managed the traceability of business requirements to functional specifications, business rules, and test cases.
  • Gathered Business requirements Developed UAT Test Plan, Cases and Scripts.

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2. Financial Statements

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high Demand
Here's how Financial Statements is used in Business Analyst/Manager jobs:
  • Compiled, prepared and analyzed financial statements and business activity reports.
  • Managed all aspects of business acquisitions; reviewing contracts, financial statements and security controls for newly acquired brands.
  • Assisted in the preparation of financial information for the development of budgets and forecasts, and year-end financial statements
  • Analyzed month, quarter, and year end financial statements.
  • Performed month end closings and prepared monthly financial statements.
  • Review and approve project s annual tax returns, pro forma budgets, audited financial statements, and cash flow reports.

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3. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Business Analyst/Manager jobs:
  • Collaborated in setting performance standards, monitoring performance, and implementing improvements to ensure compliance using Rational Unified Process.
  • Reviewed accounts on a regular basis to ensure compliance with internal and external policies, guidelines, rules, and regulations.
  • Trained lenders to ensure compliance with quality control standards - relating to monthly reporting, remitting, and reconciling.
  • Coordinate activities, programs and projects to ensure compliance with department and commonwealth guidelines and due dates.
  • Provided training to the management team to ensure compliance with applicable practices, regulations and policies.
  • Completed Sales and Use Tax coordination to ensure compliance and mitigate risk.
  • Led Process maturation initiatives and sustainment strategies to ensure Compliance requirements are met and maintained in the longer term.
  • Tracked and monitored field performance to ensure compliance with SLAs.

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4. Data Warehouse

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high Demand
Here's how Data Warehouse is used in Business Analyst/Manager jobs:
  • Spearhead major strategic initiative to re-engineer and integrate Corporate Tax and Controllers reporting platforms into a federated data warehouse.
  • Worked with data warehouse team to identify data elements that needed to be stored and expiration dates for storage.
  • Manage a team of business analysts responsible for the design of Data Warehouse requirements for projects and enhancements.
  • Extract the data from various sources like SQL Server, Text files, and access into Data Warehouse.
  • Coordinated with users to run and schedule Data Warehouse reports that aid in the research of their issue.
  • Completed Sales Reporting and Analysis using SQL (SalesForce tables in a Data Warehouse) and Excel.
  • Power user / report designer for Sales Data Warehouse and administrator for CBP ACE Secure Portal database.
  • Assisted in the business design & development efforts by maintaining the JIRA/JAMA Data Warehouse software application.
  • Implemented an employee data warehouse that reduced reporting cycle-time from 4 days to 5 minutes.
  • Involved in the business requirement phase of an enterprise wise data warehouse project.
  • Managed project to implement MS SQL Data Warehouse for customer data.
  • Performed daily migration from Salesforce to SQL data warehouse.

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5. Test Cases

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high Demand
Here's how Test Cases is used in Business Analyst/Manager jobs:
  • Provided guidelines to developers/testers surrounding appropriate test cases and reasonableness measures.
  • Worked with the QA team to develop test plan, test cases and test conditions for integration and functional testing.
  • Created test cases and performed UAT using various tools for creating, validating, testing and running these test scenarios.
  • Executed and evaluated manual test cases of the internal and public-facing sales applications and reported test results to developers.
  • Performed manual testing for few Test Cases and verified their working by using positive and negative data.
  • Create test cases, test suite, and quality assurance reports based on the current test cycle.
  • Created Test Cases based on Detailed Acceptance Criteria for Regression Testing and System Integration Testing.
  • Created Test Strategy, developed UAT Test cases, and execution of Test cases.
  • Implement UAT, create test cases, document and resolve issues.
  • Documented requirements and test cases in MS Team Foundation Server.
  • Gathered requirements for test cases and process flow.
  • Generated Test Cases and verified the test results.
  • Created test scripts and test cases.
  • Developed test cases, wrote test scripts and conducted Manual Testing for all the functionalities of the application.
  • Reviewed test cases and assisted the overall testing process Write and documented use cases.
  • Create all detailed functional requirement documentation, workflow diagrams, user test cases & screen mockups.
  • Created RTM and traced test cases and functional specifications to SFRs and BRs using RTM.
  • Created Requirement Traceability Matrix (RTM) for test cases and functional specifications to SSRs and BPRs in excel.

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6. Project Management

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high Demand
Here's how Project Management is used in Business Analyst/Manager jobs:
  • Monitored business and analyzed performance for overall improvement to the Process, using Project Management Methodologies.
  • Delivered project management expertise developing online human resource solutions and electronic health records application enhancements.
  • Defined System Design Methodology is utilized for project management and status reporting to upper management.
  • Manage daily project management and testing activities for global technology teams and offshore personnel.
  • Provide project management support for computerized information processing projects.
  • Performed project management for internal and external customers.
  • Performed project management task like estimation, status meeting, assigning task, resolving issues and providing ongoing support.
  • Collaborate with executive team in project tracking, strategic planning, recommendations on best practices and upcoming project management.
  • Used Agile project management techniques in managing the development and deployment of IT projects at the Client sites.
  • Risk model initiatives involved project management, weekly meetings with senior management, and status reporting.
  • Funneled user feedback to state project management during and following system roll out.
  • Performed project management practices with teams to develop software programs and/or systems.
  • Mentored project teams in chartering, requirements gathering, project management.
  • Lead in market project management with new client demonstrations.
  • Involved in overall tracking of project managementTest management activities like work plan management, consolidation of overall project related activities.
  • Elected to a cross-functional council tasked with developing a shared services group identity focused on process improvement and project management.
  • Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
  • Led eBusiness website analyst and project management teams for $30B Fortune 100 Retail Company.

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7. Customer Service

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high Demand
Here's how Customer Service is used in Business Analyst/Manager jobs:
  • Evaluate productivity, quality control, and customer service to maintain business operations and customer-business relationship.
  • Increased customer service satisfaction by timely addressing patient billing inquiries and preparing accurate patient statements.
  • Provided thorough, intelligent customer service complete with post-resolution follow-up and satisfaction surveys.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Coordinated billing, customer service data retrieval, scheduling and software implementation.
  • Managed and trained customer service specialists to provide excellent support to customers.
  • Streamlined customer service processes; eliminated duplication of effort and paperwork.
  • Insured professionalism and superior customer service while negotiating arrangements.
  • Managed and maintained Customer Service program and interface.
  • Developed and generated database reports that were used by HP Customer Service business groups to understand and measure their business.
  • Identify, review, and correct billing delays through provider help desk, customer service, and client staff.
  • Enhanced customer service focus of the credit department to ensure communications that will enhance relationship & image with customers.
  • Started as a supervisor, then a manager, for this Federal and Private Student Loan Customer Service Center.
  • Worked with customers, Credit Department, and customer service representatives to reduce amount of disputed receivables issues.
  • Provided coaching and performance feedback to employees to ensure consistency and a high level of customer service.
  • Analyzed market risk in terms of price competition, customer service, and food quality standards.
  • Managed and tracked team inventory through Universal Customer Service Work Station (UCSW).
  • Received highest rating in Customer Service Department on employee satisfaction survey
  • Provided quality control analysis of customer service department policy and procedures Created training curriculums for call center operations
  • Provided escalated customer service to wholesale accounts Supervised Sales Assistant Led Sales Dept.

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8. User Acceptance

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high Demand
Here's how User Acceptance is used in Business Analyst/Manager jobs:
  • Translated business scenarios into relevant user acceptance, system, and integration testing scenarios.
  • Complete user acceptance testing for releases/upgrades to applications/software to ensure a positive user experience.
  • Documented requirements, performed user acceptance testing (UAT) and tracked exception/resolution.
  • Created and Performed development test cases and coordinated user acceptance testing.
  • Managed execution of all system integration and user acceptance testing.
  • Worked on several in-house projects, gathering requirements and helping with coordination, testing and user acceptance testing (UAT).
  • Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
  • Completed user acceptance scenarios, test plans, test scripts, functional testing, and full regression testing for new releases.
  • Worked directly with clients on multiple new revenue streams including initial installation and user acceptance testing at their sites.
  • Participated and performed functional, regression and user acceptance test (UAT) immediately after every build.
  • Gathered system requirements, BRD creation, Testing, User Acceptance, Business Rules creation, etc.
  • Provided input and feedback to project team regarding requirements, use cases, and user acceptance testing.
  • Gather business requirements, perform User Acceptance Testing (UAT), and document the results.
  • Assisted in User Acceptance Testing (UAT), free-trail demos and performed business user presentations.
  • Performed User Acceptance Testing (UAT) to test the functionality of the application.
  • Conducted user acceptance testing and prepare test scripts and documentation for Quality Assurance.
  • Facilitated User Acceptance Testing for customized software as the Subject Matter Expert.
  • Project Manager for User Acceptance Testing (UAT) of the AT&T One Ticketing System (AOTS).
  • Developed user acceptance test plans and mapped them back to requirements for traceability reporting.
  • Worked with business areas (SMEs) to complete User Acceptance Testing.

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9. SQL

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high Demand
Here's how SQL is used in Business Analyst/Manager jobs:
  • Documented data dictionaries/flows, performed SQL query optimization, eliminated duplicate reports, and enforced change management controls.
  • Migrated accounting and financial teams from redundant processes of data gathering to an integrated system utilizing SQL, FoxPro and Excel.
  • Identified business intelligence gap, initiated project, earned budget and implemented SQL 2005 Reporting Services on time and under budget.
  • Involved in designing, developing, debugging and testing of reports in SQL Server Reporting Services (SSRS).
  • Served as Subject Matter Expert in support of Product Component Business Efficiency Reports in the SQL Database.
  • Developed and deployed quality T-SQL codes, stored procedures, views, functions, triggers and jobs.
  • Assisted support team by analyzing back end data of loan origination software by creating SQL queries.
  • Created on demand reporting via SQL for supported Lines of Business.
  • Created SQL queries for patient and insurance data.
  • Implemented and managed SQL Server data server.
  • Advanced knowledge in SQL, VBA, and Access Databases.
  • Create ad-hoc reports as required from SQL Server databases using Access and Excel including use of macros, pivot tables.
  • Developed SQL adhoc reporting for Government Reporting Agencies related to monthly and quarterly report cards.
  • Created SSIS packages to load data into Sql Server using various transformations in SSIS.
  • Evaluate six SQL2008-based DB systems for medical diagnostics and for biomedical engineering ERP.
  • Created ad hoc reports for internal and external clients using MYSQL.
  • Supported clients using Oracle, SQL Server, and Sybase platforms.
  • Developed reports in Cognos and extensively used SQL and excel to resolve various reconciliation issues and generated ad-hoc reports.
  • Gathered data from DB2 database using Hyperion Brio and SQL Created/shared reports forecasting recoveries and corresponding revenue.
  • Project Requirements documentation Data validation and verification Utilized SQL to create Ad Hoc reports.

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10. UAT

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high Demand
Here's how UAT is used in Business Analyst/Manager jobs:
  • Evaluated financial data, conducted trend analysis and reported findings to senior management to maximize utilization levels.
  • Worked with Principal to evaluate individual performances, and track project administration requirements and project tasks
  • Researched each situation and offered solutions and workarounds.
  • Evaluated current procedures and initiated process improvements.
  • Completed annual employee performance evaluations.
  • Worked with the testing team in coming up with test plans and conducted UAT sessions as well as chaired UAT meetings.
  • Researched and evaluated new or revised policy changes, trends, patterns, issues and their impact to the directorate.
  • Support all aspects of PeopleSoft HCM 9.1 for the department and the field by ensuring a timely and adequate response.
  • Deployed application functionality per planned sprints in UAT environment and held demos to update business users on development progress.
  • Worked with end users in analyzing structure and flow of work, and recommend/evaluate changes to improve operations.
  • Evaluated and reviewed over 330K accounts for 100% compliance of execution of consumer litigation process.
  • Evaluated impact of new programs policies and procedures on update systems and determined measure of effectiveness.
  • Completed and posted weekly staff schedules ensuring adequate time and man power for each job.
  • Develop test plans and facilitate UAT with IT and the department.
  • Conducted yearly staff evaluations, prepared and led meaningful staff meetings.
  • Analyze and evaluate user requests and requirements.
  • Managed/Trained workflow business analyst team to interview and document customer business requirements, and UAT into software functionality templates.
  • Developed, maintained and evaluated curricula and syllabi.
  • Perform and coordinate UAT with the department for new systems development or system changes.
  • Led the testing (UAT) efforts and support during rollout and postproduction.

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11. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Analyst/Manager jobs:
  • Designed and developed processes and process documentation, implementing new systems and/or process improvements as well as cost reduction technologies.
  • Managed business process improvement and organizational change management based on analysis done of each functional area to improvement organizational efficiency.
  • Single source for internal and external analysis and reporting, process improvement, application development and international trade oversight.
  • Developed critical success factors, measured responses and realized process improvements and strategic opportunities.
  • Conduct quarterly business reviews to implement business process improvements for existing clients.
  • Analyzed Overall Operational activities and processes for Lean Process Improvements.
  • Participated in system-wide revenue cycle meetings to help process improvements.
  • Facilitate and empower employees on process improvements.
  • Designed and Developed Lean Process Improvements including JIT Planning, Lean Visual Management, Aligned and Integrated with SAP ERP.
  • Provided training to vendor partners in Compliance, Documentation, Risk Evaluations, Project Methodology and Continuous Process improvements.
  • Implemented a rapid process improvement plan to improve patient throughput and increase revenue for Endoscopy Services by 25%.
  • Advised and consulted on tactical uses of six-sigma business process improvement methods to call center teams as requested.
  • Served as subject matter expert and liaison to IT department for all system enhancements and process improvements.
  • Track spending, and monitor the compliance of processes, to document savings and process improvements.
  • Plan, organize, lead and coordinate services in department and responsible for process improvement.
  • Process Improvement of PM on-site role.
  • Managed reporting and analytics group responsible for data mining, business process improvement projects, financial forecasting and staff modeling.
  • Process Improvement Provides support to the Army Enterprise Service Desk (AESD) to facilitate process improvements.
  • Developed release metrics and built a tool for process improvements and with KPIs.
  • Included defense analytics, customer experience improvements, vendor management, process improvement, and day-to-day operational and analytical execution.

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12. Business Units

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high Demand
Here's how Business Units is used in Business Analyst/Manager jobs:
  • Worked closely with multiple business units and a data solutions engineer to identify key information that will enhance business decision-making.
  • Develop relationships with key stockholders, customers, business units and senior management to identify emerging needs.
  • Prepared sales planning and forecasting across Business Units Groups and effectively communicate with regional Product/Marketing/Channel groups.
  • Evaluated, analyzed and recommended best practices for field operations and headquarters business units.
  • Provided financial reporting and analysis to senior-level leadership and operating and business units.
  • Demonstrated effects on productivity as consultant to Business Units for absence management.
  • Acted as an interface between business units, technology teams and support teams.
  • Supported the business units with innovative, accurate, and timely processing.
  • Served as a liaison between in house IT and business units.
  • Created business analysis reports to assist multiple business units in all regions with managing business.
  • Provided technology consulting and analytical services to various business units to lower costs.
  • Led communications on release scope and timeline changes to all business units.
  • Work in concert the other business units to develop on-going operational efficiencies and data sharing to drive efficiencies and collaboration.

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13. QA

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high Demand
Here's how QA is used in Business Analyst/Manager jobs:
  • Worked with the Project Manager and senior Business & QA Analysts in defining, documenting and diagramming the business needs.
  • Managed responsive site redesigns end-to-end including QA/UAT testing of all desktop browsers, tablets, and mobile devices.
  • Worked as a liaison between QA and IT development to ensure proper defect tracking and test results.
  • Translate defects found in QA into meaningful impacts for the business team while allowing UAT to begin.
  • Supported the QA test teams to fix bugs and resolve issues found during the system testing phase.
  • Apply manual and personal QA test scripts to each segment of code to ensure performance and requirements.
  • Implemented several projects, processes and procedures for new fraud defenses and redesigned the QA process.
  • Facilitated Scrum planning meetings to coordinate between Clients, Product Team, Development and QA teams.
  • Served as senior QA analyst and Lead QA during planning and implementation of high profile projects.
  • Reviewed QA test plans for accuracy and assured new releases/patches and upgrades were properly tested.
  • Partnered with QA team to create test scenarios based on requirements and functional specifications.
  • Coordinated testing with QA and UAT teams, prepared production plans and oversaw releases.
  • Led team of 19 individuals including; engineers, QA, testers and analysts.
  • Managed all phases of QA testing during the site development and modifications.
  • Formed detailed UAT and QA test plans managed systems testing.
  • Used Share Point to publish QA news and documents.
  • Managed test team and led QA/testing for interface.
  • Prepared the QA procedure of the project.
  • Supported QA activities as needed.
  • Support the project's Software Quality Assurance (SQA) process, by ensuring requirements traceability.

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14. Sharepoint

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high Demand
Here's how Sharepoint is used in Business Analyst/Manager jobs:
  • Liaised with SharePoint developers in order to translate business requirements into a SharePoint solution.
  • Developed, maintained and enhanced department SharePoint sites and Access databases effectiveness and design.
  • Designed, created and maintained the project related documentation using SharePoint.
  • Maintained project SharePoint site to facilitate communications and for document repository.
  • Initiated and implemented a formalized, standardized divisional knowledge and content management strategy with SharePoint 2007 MOSS as the technical platform.
  • Managed and oversaw quality assurance and testing of ONPOINT CTMS product developed by BioClinica which included the SharePoint part of ONPOINT.
  • Create and maintain SharePoint sites, web parts, lists, libraries and reports as program management tools.
  • Implemented and maintained SharePoint ticketing system; reduced research delivery time and boosted department productivity by 50%.
  • Provided SharePoint training and expertise for all users of the new ONPOINT CTMS application.
  • Conducted post migration interviews as well as SharePoint Administrator modifications for each team sites.
  • Develop and manage Planning SharePoint site for all Planning users across Business Insurance.
  • Developed and maintained IMPACT team's SharePoint web presence.
  • Used SharePoint to store document and version control.
  • Used SharePoint to collaborate the projects.
  • Utilized Two Four systems and SharePoint.
  • Build: Use and UAT cases, UAT test plan in SharePoint.
  • Leveraged SharePoint teamsite capabilities to house documentation libraries.
  • Delivered a new MS SharePoint site, brochure, paper, project plans, podcasts, executive level presentations, etc.
  • Prepared business process models/case diagrams; using Visio which were stored in SharePoint.
  • Maintained the internal and joint Sharepoint.

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15. ERP

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average Demand
Here's how ERP is used in Business Analyst/Manager jobs:
  • Defined Enterprise Project Management Enterprise toolkit and artifact templates as a representative of Investments and Risk technology.
  • Conducted financial analysis, evaluated and interpreted business development and summarized highlights in periodically released new report.
  • Validated system security requirements definitions and analysis and reviewed/approved systems security plans for enterprise-wide architectures.
  • Streamlined service delivery and support process methodologies for multiple enterprise test systems and platforms.
  • Coordinate the implementation and integration of enterprise testing software tools for global business initiatives.
  • Maintained and reconciled perpetual record of inventory and equipment.
  • Analyze and interpret AC Nielsen data to maximize space to sales initiatives for all manufacturers in all business units.
  • Manage a team of Business Analysts (Austin + Hungary) who support Oracle Enterprise Business Suite.
  • Set up and manage all customer EDI connections and testing across multiple systems for the enterprise.
  • Project manager for error handling project off of the new Enterprise Data Warehouse using QlikView technology.
  • Coordinate the efforts and process design for implementing offshore/near-shore testing with the Enterprise Global Delivery Center.
  • Led the on-time and on-budget ERP system launches of Holly, MI and Colorado plants.
  • Served as functional lead for Purdue s Enterprise Data Warehouse pilot (HR Module).
  • Ensured system data quality in ERP system setup structure and master data requirements.
  • Executed and interpreted Assured Compliance Assessment Solution (ACAS) scans.
  • Motivated and inspired a previously underperforming resource to efficiently produce quality work.
  • Provided side-by-side training to underperforming collection staff.
  • Handle on-site security issues for NJ Ground Services Division employees to include fingerprinting new employees for security clearances.
  • Created policies, programs, and procedures for all voice analytics related operations across the enterprise.
  • Advanced Microsoft office skills (Excel, Word, PowerPoint, Access) Product mapping and testing Shipping and handling coordination

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16. Visio

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average Demand
Here's how Visio is used in Business Analyst/Manager jobs:
  • Increased reporting efficiency by eliminating over 15 redundant reports across all division analysts.
  • Coordinated efforts with various departments and divisions associated with initiatives identified.
  • Accepted a position in the Product Delivery - Institutional Client Services Division as business and metrics support.
  • Improved division's operational performance by leading a team to identify and address root causes of issues.
  • Served as Database Administrator of Global sales management tool - VISION - Lotus Notes database.
  • Supported various divisions within General Motors to maintain 98% accuracy of their Assets.
  • Prepared fiscal policies and procedures and provided direction and guidance to division staff.
  • Led Operational integration during Merger for Women's and Children's health division.
  • Managed multiple projects for newly formed Default Division from concept to process delivery.
  • Prepared RASCI Charts and Cross-Functional Flowcharts using MS Excel and MS VISIO respectively.
  • Controlled division of budget and analyzed variances between actual and budget expenses.
  • Mentor division administrative staff, resulting in 2 promotions.
  • Trained incoming users within the logistics division.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Developed As-Is and To-Be business use cases, user stories, and created business process documentation diagrams using MS Visio.
  • Provision dedicated toll free numbers with complex routes; utilizing national SMS, AT&T CMR and Alcatel.
  • Audited expense statements for Home Office Division REFERENCES References are available and will be provided upon request
  • Prepared Power Point slides, Visio diagrams for all levels stakeholders' meetings.
  • Worked on different tools like Visio, Project, excel etc.
  • Process Improvement: Documented current workflow process highlighting risks and weaknesses (Visio).

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17. Sdlc

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average Demand
Here's how Sdlc is used in Business Analyst/Manager jobs:
  • Provide leadership and direction overseeing multiple areas involving customer service, systematic enhancements and adhering to SDLC standards.
  • Worked collaboratively with team to develop processes and improvements within SDLC and agile methodology.
  • Monitored projects during the whole SDLC (agile environment) and resolved obstacles in order to achieve deadlines and costumer satisfaction.
  • Contribute to the Business Analyst definition and integration into ADE-IT's software development life cycle methodology (SDLC).
  • Prioritized project pipeline and staged enhancement projects to ensure full SDLC compliance with clearly-defined project goals and benefits.
  • Maintained and followed established Software Development Life Cycle (SDLC) methodologies on all projects.
  • Managed SDLC and release process for a team of 30+ developers and QA staff.
  • Followed CFTC's production SDLC for publishing content to the public facing site.
  • Delivered project plans using MS Project based on the firm's SDLC methodology.
  • Provided SDLC Methodology and project management and oversight on 11 ELECTUS projects.
  • Key contributor of effort to identify and refine the SDLC for AHL.
  • Utilized Rational Unified Process (RUP), Waterfall SDLC methodology.
  • Performed analysis on clients' websites adhering to SDLC phases.
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines.
  • Managed client business analysis and design segments of SDLC.
  • Participated in all aspects of the SDLC process and functioned as an active resource when needed and advisor to various projects.
  • Re-organized and documented the SDLC workflow process from project concept to installation achieving 100% error free results.
  • Facilitated and produced the updated Software Development Life Cycle (SDLC) for the operations organization.
  • Involved in entire SDLC cycle from Business Requirements, Functional Requirements, Development and QA.
  • Worked efficiently in both Agile and Waterfall SDLCs.

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18. SME

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average Demand
Here's how SME is used in Business Analyst/Manager jobs:
  • Completed multiple marketing and product strategy projects that improved brand differentiation, advertising effectiveness, and program risk assessment.
  • Perform vulnerability assessments and penetration testing as needed and in accordance with established policies and procedures.
  • Managed credit card authorization and settlement business for cosmetic and pain management lines of business.
  • Developed internal VaR models and assessed other reports for portfolio risk assessment.
  • Enhanced business analyst feedback and performance by standardizing performance requirements and assessments.
  • Gathered reporting requirements, identified data sources with cross functional SME's and created the mapping documents for target systems.
  • Gathered requirements for business analysis / business case assessment (BCA) for 4 product activation tools/systems.
  • Developed and leveraged an extensive internal network of industry and Subject Matter Experts (SME).
  • Worked along with business and technology SME to define scope, estimates and create project plans.
  • Act as a subject matter expert (SME) for proposal responses.
  • Managed four employees as Inventory Mapping SME for Global Supply Chain.
  • Project Management SME for IT department.
  • Evaluate and assessment application lifecycle stages including retiring applications.
  • Facilitated weekly JAD sessions and interviews with SMEs, senior management and IT teams to track and document issues and tasks.
  • Provided SME and business process re-design in regards to organizational restructuring that was triggered by our new case management system.
  • Authored User Guides for enhancements, and training materials used for training Super Users, SMEs and Focal Points.
  • Generated requirements, working with SMEs, implementing Service Now technologies, tailoring processes for various clients.
  • Extracted, discussed, and refined business requirements from business users and SMEs for Order Management System.
  • Managed large scale risk assessment initiatives to validate and remediate potential risks.
  • Represented business needs as possible, or assembled appropriate expertise (SMEs) to define requirements, completed testing, etc.

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19. Management System

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Here's how Management System is used in Business Analyst/Manager jobs:
  • Managed day-to-day operation of the Credit Acquisition Department including the call management system, application processing, staffing models and forecasts.
  • Developed and applied organization wide information models for use in designing and building integrated shared software and database management systems.
  • Key Performance Indicators were captured through SAP Data Management Systems, monitored and communicated ongoing basis for decision making.
  • Developed documentation and training for front end users on how to effectively use financial management systems and related applications.
  • Developed and implemented methodology for adding new users by establishing Group ID logic in the Warehouse Management System.
  • Document Management System enabled data submission through E- portal for critical analysis.
  • Designed and implemented updates to current inventory management system and policies.
  • Led multiple Order Management System upgrades of XIP and CRD while focusing on platform consolidations for all asset classes traded.
  • Documented the requirements for a centralized transaction management system to process transactions in a real-time (24/7) distributed environment.
  • Prepare and integrate electronic records into the Army Records and Information Management System (ARIMS).
  • Trained data migration specialists on navigation of the content management system and e-commerce site.
  • Implemented Service-Now SAAS Change Management system (automated) (2010).
  • Managed for Consumer Credit and Debit Card Claims Management System.
  • Job Profile Worked on gathering requirements for In house Learning Management System.
  • Managed Business Analyst team Managed all Legal Contracts through the Contract Management System Project Manager for annual Semiconductor Convention
  • Documented the enhancements required for "Matrix" the internal learning management system.

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20. Business Partners

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Here's how Business Partners is used in Business Analyst/Manager jobs:
  • Facilitated and led efforts to meet with business partners to gather functional requirements and create requirements documents and solution design documents.
  • Created and facilitated plan training for client requirement documents to ensure internal business partners could successfully administer the plans.
  • Build and manage synergistic relationships with relevant business partners.
  • Worked effectively with business partners and information technology professionals.
  • Project Lead on various projects for implementing business solutions for multiple Lines of Business (LOB) and Business Partners.
  • Coached, mentored, and supervised team members and contractors and worked with business partners to align technology with strategies.
  • Manage cross functional teams to influence peers and business partners on decisions that impact the command center's performance.
  • Assisted Business Partners with the completion of UAT and Signed off on defects on behalf of the business.
  • Manage close, forecasting and planning processes; facilitate business partners in development of forward looking trends.
  • Maintain current SLA's for the business partners and complete Service Center tickets as quickly as possible.
  • Host solution demonstrations, contract review and discussions, and act as liaison for business partners.
  • Collaborated with key business partners to identify, assess, and resolve complex business problems.
  • Lead international daily and weekly meetings with line of business partners to ensure product delivery.
  • Increased business partnership trust and developed team goals and objectives through anonymous user surveys.
  • Submit and process RFP for solutions related to third party vendors or business partners.
  • Conduct requirements walk-through with business partners, UAT teams, and developers.
  • Consulted closely with business partners and their staff.
  • Interfaced regularly with Front Office, Market Risk and Middle Office business partners, and with supporting technology groups (e.g.
  • Colaborated with business partners to identify and write detailed requirements for CA, SE and CM applications.
  • Maintained business correspondence and negotiations with business partners in Dubai and Istanbul Registered Contracts in Turkmen Stock and Raw Material Exchange

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21. HR

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Here's how HR is used in Business Analyst/Manager jobs:
  • Analyzed IA security events including threat model development and resulting security risk analysis of systems.
  • Guided management teams through continuous improvement programs to maximize productivity and drive cost conscious decisions.
  • Work closely with the Distribution network to ensure accurate and timely movement of merchandise through multiple facilities.
  • Gathered requirements and wrote test scripts for release to support Chrome and Firefox browsers and underwriting enhancements.
  • Streamlined work processes to decrease wage and salary expenses through well managed scheduling via BP Software.
  • Earned three promotions as a result of job experience as well as professional and personal growth.
  • Conducted performance reviews, guidance for career planning, mentoring and handled team HR issues.
  • Provided commander with three viable cost alternatives which produced savings of $225,000-$499,000.
  • Evaluated the information gathered through workshops and surveys, business process description and task analysis.
  • Partnered with senior management and HR to develop training programs and procedures.
  • Partnered with CEO/owner and small family-orientated staff through grand opening of 2012.
  • Planned and coordinated projects through business and technical staff.
  • Managed changes to scope and/or business requirements throughout project.
  • Coached employees through one on one compliance sessions.
  • Project ownership through development, test and go-live.
  • Supervised 16 employees through day-to-day operations.
  • Assess and mitigate system security threats/risks throughout all systems programmed lifecycle.
  • Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders.
  • Assist and instruct secretaries with workflow for client/matter setup through Elite accounting system.
  • Managed projects and initiatives through the entire project lifecycle.

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22. Data Analysis

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Here's how Data Analysis is used in Business Analyst/Manager jobs:
  • Executed business intelligence activities: data analysis, mining, scrubbing, reporting customization
  • Performed data analysis and determined data quality, relevancy, and accuracy.
  • Performed the Role of Adviser to Top Management to influence decision making using SAP Data Analysis and Key Performance Indicators.
  • Achieved over one million savings in 2013 expenses through utilization data analysis, forecast generation, and budget management.
  • Established a variety of SQL'S with IT and business analysts for in depth data analysis.
  • Conduct research and data analysis and present it for use in solving problems and making decisions.
  • Performed extensive data analysis to identify data anomalies and gaps using complex SQL queries.
  • Performed data analysis and ran various SQL queries to critically evaluated test results.
  • Performed data analysis, managed communications on IT and Investment banking projects.
  • Assisted in Data analysis by generating reports in MS Access.
  • Performed data analysis for creating reports on site performance, visits, traffic by using web analytics tools.
  • Forecasted sales for new product and provided data analysis for multiple departments.
  • Supported production related issues and completed ad-hoc client requests for custom reports thru database queries and data analysis.

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23. EDI

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Here's how EDI is used in Business Analyst/Manager jobs:
  • Designed and implemented a digital solution for archiving editorial content for over 6,000 users, while centralizing systems across the organization.
  • Managed 2 business systems analysts in support of systems for individual medically underwritten products.
  • Validated error transactions and followed up on critical shipments for expediting.
  • Expedited distribution of materials to locations.
  • Published and supervised the development of publications to a staff of 8 to expedite articles for Business Journals.
  • Developed actionable change management and knowledge sharing objectives in support of Army Medicine s strategic business plan.
  • Teamed with the Cost Office to perform database extraction and analysis of F-16 Avionics Intermediate Shop.
  • Project Business Analyst for the remediation of the company's 3rd party national attorney vendor network.
  • Managed weekly and monthly expense re-allocation of $3.9 million annually in the local edition market.
  • Managed operational staff of six encompassing print and broadcast media involving direct response and retail.
  • Review and analyze borrower's mortgage applications, credit reports and related documents.
  • Conferred with client's daily ensuring immediate resolution of system integrity issues.
  • Performed outbound calls on 30-90 day past due credit card accounts.
  • Work with reporting team to predict sales and growth of business.
  • Negotiated settlements and alternative remedies for charge off accounts.
  • Managed our Predictive Dialer outbound calling program to optimize agent utilization while maintaining positive customer experience.
  • Finance Prepared financial, regulatory and risk reporting for Credit Union management analysis.
  • Managed the development and copy-editing of 35 client facing software user guides.
  • Established unsecured lines of credit for customers utilizing Equifax and Experian.
  • Designed Securitzation requirements to convert from homegrown system feeding the Lewtan reporting system to Fidelity's ALS.

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24. CRM

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Here's how CRM is used in Business Analyst/Manager jobs:
  • Managed CRM database including pipeline and forecasts.
  • Led the analysis and design for an Agent CRM system that supports Marketing Campaign registrations across Allstate's 10,000 plus agents.
  • Enhanced CRM database model to effectively manage company's interactions with customers, clients, and sales prospects.
  • Partnered with IT & IBM consultation for new customer relations management tool (SAP CRM).
  • Manage product direction for financial integration of the ERP, CRM and e-business suite of products.
  • Converted Institutional and Specialist Line of Business from JD Edwards CRM to Oracle On-Demand.
  • Managed all material control-related systems to reflect changes of customer demand (CRM).
  • Assist in Severity 1 TSC tickets that are generated for CRM system outages.
  • Developed strategies to establish a customer relationship management (CRM) program.
  • Delivered MS Dynamics CRM application to multiple business lines.
  • Managed CRM across the Enterprise, started with J.D.
  • Team Collaboration: Developed an integrated Siebel CRM project plan from various disparate project plans.
  • Utilized Visual Basic created security Logon screens that interfaced with CRM and Referral systems.
  • Played Siebel CRM Business Analyst on multiple projects in telecom domain.

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25. Business Development

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Here's how Business Development is used in Business Analyst/Manager jobs:
  • Manage cross-functional project teams in a matrix organization to develop supply chain solutions in support of new business development.
  • Provided analytic support to the strategic planning and business development functions of the organization.
  • Prepare and track Business Development Budget Account Aging/Follow-up.
  • Established periodical presentations to the E.ON Management Board, demonstrating the groups' major business development using new report.
  • Crafted a business development plan with the objective of diversifying the institution's services to increase revenue.
  • Collaborated with business development teams to market and deliver the Prime Brokerage products and service offering.
  • Identified potential K-12, higher education and athletic clients for new business development.
  • Led BA team which supported business development and client engagements.
  • Featured in Waters Technology article for achievements in business development and marketing of commercial enterprise software solutions of Markit Document Exchange.
  • Coordinated the development of analytical tools in cooperation with sales, marketing, market development and new business development.

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26. Risk Management

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Here's how Risk Management is used in Business Analyst/Manager jobs:
  • Recommended investment strategies for asset/product allocation and risk management to stakeholders.
  • Assist with developing programs to monitor and report upon risk management and compliance of people, processes and systems.
  • Created and maintained RAID logs for risk management and smooth closure of Implementation activities.
  • Integrate Agile methodologies into planning, tracking and risk management.

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27. JAD

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Here's how JAD is used in Business Analyst/Manager jobs:
  • Facilitated requirement workshop and other JAD/cross-functional sessions.
  • Conducted JAD sessions and acted as a point of contact for the financial team and the application team.
  • Facilitated JAD/ Focused group sessions with business users and Partnered work groups to refine process changes.
  • Lead as well as participated in JAD sessions and interacted with various functional leads and analysts.
  • Facilitated JAD/JAR sessions with SME / business users to gather and document requirements.

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28. KPI

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Here's how KPI is used in Business Analyst/Manager jobs:
  • Prepare monthly KPI reports; review carriers' performance (on time delivery, delivery lead time).
  • Provided in-depth analysis of daily production, productivity and sales data to determine and monitor KPIs for driving internal improvements.
  • Provide the Departmental Managers and stakeholders with appropriate reports and KPIs.
  • Use KPIs to lead process improvement initiatives.
  • Developed and tracked KPIs, conducting daily, weekly and monthly reporting to facilitate process improvements.

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29. Status Reports

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Here's how Status Reports is used in Business Analyst/Manager jobs:
  • Prepared project status reports and delivered presentations to senior management and stakeholders.
  • Prepared monthly financial status reports for Program Managers.
  • Project and client management tasks for large projects such as developing work plans, schedules, budget, and status reports.
  • Created program status reports to brief senior management, including the DLA Chief Information Officer.
  • Provided weekly, monthly, and quarterly status reports to internal management and clients.
  • Tracked and prepared weekly project status reports for management and project team.
  • Managed and approved weekly time and status reports of team members.

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30. Technical Support

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Here's how Technical Support is used in Business Analyst/Manager jobs:
  • Developed and executed technical support training for new partners.
  • Prepare documentation and provide technical support to users.
  • Supervised technical support and tracked issue resolution.
  • Achieved transfer of MES technical support from USA to Thailand with 0% disruption in service delivery.
  • Managed all aspects of technical support for more than 3,000 people in a Phoenix call center.
  • Served as operating system expert and provided technical support for the office and the patients.
  • Act as technical support liaison for Call Center and business office personnel.
  • Provided technical support and advisement for several multimillion-dollar residential real estate projects in NYC.
  • Provided technical support to other groups doing reports on the Event/Workflow System database.

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31. Internet

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low Demand
Here's how Internet is used in Business Analyst/Manager jobs:
  • Provided support for third party systems including automated underwriting systems, loan origination systems, Internet browsers and loan origination/service portals.
  • Participated in validation activities for Business Services Online internet applications.
  • Ace International is an Internet Security/Privacy providing company.
  • Utilized technical skills to include MS office suite, internet browsers, applications, phones/tablets and point of sale systems.
  • Increased Internet lead generation by 37% as well as helped increase the efficiency of conversion rate by 3.5%.
  • Managed migration of 250 Internet Services customers to new platform, assisted sales teams in migration plans for customers.
  • Decreased order cycle time from 21 days to 14 days by improving the Managed Internet Service Process.
  • Proposed a new telephony and Internet system to save up to 40%, currently being installed.
  • Coordinate all projects for business lines with Internet development group in implementation of new Internet projects.
  • Developed ways to improve the web content and website design for Internet communication.
  • Created dealership web pages through Internet Explorer and Netscape Navigator.
  • Interacted with the Internet Governance Board for vendor usability.
  • Retail Bank Department Responsible for managing the participation in the Integrion Internet banking partnership.

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32. Scrum

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Here's how Scrum is used in Business Analyst/Manager jobs:
  • Project status was reported to the Scrum master, APWA management, and business owners on a weekly basis.
  • Facilitated Sprint Planning as Scrum Master for multiple Scrum teams to ensure successful completion of sprints.
  • Identified and documented Functional and Data Requirements, and User Stories as per the Scrum framework.
  • Lead daily 'Stand Up' meetings and played the role of scrum master on numerous projects.
  • Facilitated scrum and scrum of scrums meetings with cross-functional delivery teams.
  • Participated in the 2 day-Agile Boot camp led by Scrum Trainer/Coach.
  • Used SCRUM methodology in supporting system development cycle.
  • Documented Business Requirements, Functional specifications, Requirements traceability matrix to ensure effective analysis for solution development (AGILE/SCRUM model).
  • Spearheaded organizational readiness workflow documentation and piloted for Agile/Scrum AVS Employment Tax team, laying the foundation for organizational readiness.
  • Managed BA's within the Agile-Scrum framework and served as functional Product owner for Trading-centric projects.

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33. Cost Savings

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Here's how Cost Savings is used in Business Analyst/Manager jobs:
  • Conducted financial analysis on outsourced production processes and determined that minimizing the tooling vendor relationship would yield the largest cost savings.
  • Provide financial support and analysis to all levels of management for strategic business decisions and cost savings initiatives.
  • Prepared monthly forecasts, variance explanations and analyzed cost savings initiatives.
  • Facilitate presentations of Profit & Loss for each of 5 individual stores, identifying opportunities for improvements and cost savings.
  • Order fulfillment specialist tasked with rerouting traffic to ensure cost savings across the entire network infrastructure.
  • Implemented new cost savings strategies to help increase utilization by $3 million dollars.
  • Analyzed cost savings initiatives for departmental scorecard contributing to $100 million cost reduction.
  • Charged with returning 200% of department cost in cost savings each year.
  • Identified cost savings and took action to reduce or eliminate unnecessary costs.
  • Consolidated 5 diverse backup systems to a single solution resulting in vendor cost savings of ~$250k/year.
  • Cost Savings, Improve Efficiencies.

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34. RFP

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Here's how RFP is used in Business Analyst/Manager jobs:
  • Managed business development functions including customer requirements definitions, RFP responses, and statements of work.
  • Managed branch activity for GSA, RFI, RFP requests, departmental expenses, commission, budgeting and forecasting.
  • Play an integral part in RFI/RFP/POC process of vendor selection for very large and complex implementations.
  • Create web interface using Pivot table components to expedite RFP requests for the Sales/Marketing Department.
  • Key contributor to the generation of a 500+ page request for proposal (RFP).
  • Conducted research and analysis to actively assist with all aspects of RFP preparation.
  • Manage RFP, SOW and SLA evaluations for multiple support vendors.
  • Validate RFP response requirements and ensure proposal compliance.
  • Managed RFP responses and contract negotiations.
  • Prepared pre-award and post-award activities for Request for Proposals (RFP's), professional service contracts, and purchase orders.
  • Participated in the RFP process to bridge the gap to system efficiencies when needed.
  • Managed various pre-sales and RFP's for multiple prospects.
  • Prepare Statements of Work, RFPs, RFQs, Contracts, Contract Modification, and Closeouts.

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35. Business Operations

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Here's how Business Operations is used in Business Analyst/Manager jobs:
  • Utilized project management best practices for risk management and change management to lessen adverse impact to business operations.
  • Engineer and re-engineer processes to achieve optimal business operations and system efficiency according to department structure changes.
  • Ensured Business operations and resources meets all policies and standard operating procedures.
  • Performed research and analysis to support business operations.
  • Redesigned business operations and oversee accounting and marketing.
  • Appointed to leadership role over business operations peers, driving improvement and standardization to deliver best of breed processes and tools.
  • Reviewed daily business operations, fleet inventory, cash management, customer service and accounts receivable.
  • Established new forecast model which allows new client to allocate resources for business operations.
  • Establish and manage all aspects of the business operations for Chiro Fit Express.

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36. Business Owners

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Here's how Business Owners is used in Business Analyst/Manager jobs:
  • Worked with business owners, portfolio managers and unit technology director to prioritize requests consistent with strategic direction and resource availability.
  • Gathered and analyzed information for business information reports through telephone and personal interviews with business owners and suppliers.
  • Partner with business owners, development teams and consultant project teams to ensure system and business objectives are understood and met.
  • Staff training - technical and business owners, created repeatable regression test plan, minimal production downtime.
  • Led Technical Approval Boards with CMS business owners and contractors to approve requirements for release consideration.
  • Address question and concerns related to the project from stakeholders, business owners, and developers.
  • Maintained responsibility for training help desk employees, quality assurance analyst and business owners with each release or product enhancement.
  • Coordinate with Business to document BRDs, writing Functional Specifications in discussion with the development team and Business Owners.

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37. BRD

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Here's how BRD is used in Business Analyst/Manager jobs:
  • Prepared and documented High-level BRD documents containing essential business elements.
  • Designed BRDs with stakeholders to build, change, define, and improve processes.
  • Identified Business Requirement Documents (BRDs) with project teams.

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38. Special Projects

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Here's how Special Projects is used in Business Analyst/Manager jobs:
  • Analyzed company data to help create the most efficient system for business needs, (special projects).
  • Provide assistance with special projects such as testing new applications or the release of new applications.
  • Created business analysis management plans for special projects in compliance with State and local standards.
  • Worked on special projects for government contracts.
  • Provide ad-hoc reporting and analysis for special projects.

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39. Executive Management

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Here's how Executive Management is used in Business Analyst/Manager jobs:
  • Managed Business Analyst team for financial and operational reporting on regional operations to Executive Management.
  • Provided regular project progress reports and site statistics to executive management.
  • Conducted research on special topics as requested by executive management.
  • Designed and published the standard business intelligence reporting packages for the sales floor and the executive management team.
  • Presented project proposal to executive management, including scope, ROI analysis and budget estimates.
  • Participated in the development of a 3 year IT strategy plan with executive management.
  • Partner with the UX team to create screen mock-ups for review with executive management.
  • Created and presented metrics and trends on compliance per business unit for executive management.
  • Prepared and presented enhanced business process models to the executive management team using PowerPoint, Visio, and Excel software applications.
  • Created and implemented executive management reports to track corporate air travel eliminating $4 million in annual air travel expenses.

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40. Jira

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Here's how Jira is used in Business Analyst/Manager jobs:
  • Provided requirements support to the sprint team, supported estimation planning session and managed the JIRA board throughout the sprint execution.
  • Tracked projects and issues for the department using the JIRA system.
  • Tracked projects with JIRA and provided weekly updates to management.
  • Leveraged JIRA for issue and bug tracking.

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41. Training Programs

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Here's how Training Programs is used in Business Analyst/Manager jobs:
  • Recommended best practices and maintained compliance with eligibility certification process and travel training programs.
  • Conducted and submitted performance reviews, employee development, including hiring, coaching, training programs and retention.
  • Catalyzed higher levels of client satisfaction by leading training programs on business processes and service offerings.
  • Utilize performance metric tools to assess effectiveness of training programs.
  • Partnered with management to develop effective cross-training programs for personal/employee development to maximize results and efficiencies.
  • Created Powerpoint presentations as part of training programs.

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42. PMO

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low Demand
Here's how PMO is used in Business Analyst/Manager jobs:
  • Managed PMO to develop ERP strategy for Oracle ERP R12, scope includes OM, Retail.
  • Coordinated with Business, Development and PMO of 42 different projects to meet estimated schedule.
  • Completed project management artifacts for obtaining PMO project phase gate review approvals.
  • Worked with PMO in establishing Training Plan and determines any support required.
  • Assist PMO in writing business/technical proposals for upcoming projects.
  • Assisted in meeting PMO requirements for new projects.
  • Interact with PMO organization with tracking I.T.
  • Project Management, PMO and PMP Coordinator.
  • Manage and prioritize projects within the Home Mortgage Division of JPMorgan Chase for early and late stage default.
  • Maintained the source code-tracking database for the Advantage and Credit Card Life-Plus Loyalty Programs within JPMorgan Chase.
  • Assisted PMO Director in ensuring project milestones and deliverables were completed in accordance with published timelines.
  • Manage PMO interaction with Unisys processes and systems such as SalesForce, Deltek, BOSS, Costpoint and procurement systems.

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43. Direct Reports

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Here's how Direct Reports is used in Business Analyst/Manager jobs:
  • Provided financial support for VP, her direct reports, and all personnel throughout the organization (approximately 300 people).
  • Set goals, perform reviews, and manage day to day for 15 direct reports.
  • Managed 12 direct reports in Sales, installation, repair and office staff.
  • Provided direct supervision, management, and mentoring of 6 direct reports.
  • Managed 2 direct reports and delegated their assignments according to schedule.
  • Managed up to 22 direct reports and additional temporary employees.
  • Direct reports: three District Managers and four Distributors.
  • Team size ranged from 10-20 and 5-8 direct reports.

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44. SLA

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Here's how SLA is used in Business Analyst/Manager jobs:
  • Assisted business owners to define and translate business needs and requirements into specifications for development by programmers.
  • Translated business objectives into an information management and business intelligence strategy for each business unit.
  • Translate and author client business requests into IT baseline technical requirements for multiple applications.
  • Edited successful financial proposals to the State Legislature and small business loan organizations.
  • Translated software development needs into sets of software engineering protocols.
  • Defined requirements and translated business functionality into tactical plans.
  • Provide input into forecasting- and management of resource requirements to ensure the effective handling of service requests within SLA targets.
  • Reviewed all team communications to ensure that each member meets their daily SLA before the next team status meeting.
  • Take client feedback and project details and translate them to the team.
  • Reduced the SLA commitment to customers from 10 to 5 days.
  • Tracked progress via High Speed Database system while meeting SLA commitments.
  • Monitored tickets to ensure proper logging and resolution within the SLA.
  • Analyzed legislation and determined impact to systems and cost.
  • Resolved translations problems trough various long distance vendors.
  • Assist with coordination for the SLAN Consolidation Project.
  • Translated to requirements for appropriate teams.
  • Provided Spanish language translation and pre-conference logistics and document support for U.S. EPA conferences and meetings.
  • Worked with Cleo translators for AS2, AS3 and adaptors.
  • Implemented Siebel in the Global Wealth and Investment group within the SLA timeline.
  • Maintained accurate flow of patients information for each visit translated into proper codes and modifiers while ensuring clean claim submission.

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45. UML

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Here's how UML is used in Business Analyst/Manager jobs:
  • Developed use case with UML for new product functionality * Provided hands on support and problem resolution throughout the project.
  • Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams and Sequence Diagrams.
  • Managed UMLE's North American TV campaigns with a yearly budget of $5.5 million.
  • Developed use case, system requirement specifications and UML standard templates for the organization.
  • Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams in MS Visio.

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46. Market Research

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low Demand
Here's how Market Research is used in Business Analyst/Manager jobs:
  • Promote expansion and development through market research and analysis for existing or potential areas of operation.
  • Conducted market research to analyze competitors, evaluated market penetration, and understand customer needs.
  • Performed customer/market research and trend analysis to developed integrated product strategies.
  • Design market research projects to assess customer attitudes to the current product range and new product introductions.
  • Indulged into Market Research projects involving the Food & Beverage Industry in the Middle East.
  • Market Research (including charts containing relevant information).
  • Involved in customer research activities including market research, usability testing, live on-site experiments, and analysis of site analytics.
  • Market research to determine new niches and academic products, based on tendencies, threats and opportunities.

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47. Sigma

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Here's how Sigma is used in Business Analyst/Manager jobs:
  • Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
  • Create and action against Six Sigma aligned DMAIC planning where not meeting key performance indicators.
  • Managed a team of business analysts to improve business processes using Six Sigma Project DMAIC.
  • Employed Six Sigma methodologies to improve templates and procedures
  • Lended Six Sigma Team Member support to the BOL to Cash projects; Voiding/Correcting freight bills and Rate Application Failures.
  • Experience with Lean, Kaizen, and Six Sigma Process Improvement methodologies.
  • Demonstrated ability to lead Projects Communication updates Process Flows Six Sigma (lite version) for Process Analysis

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48. Action Plans

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Here's how Action Plans is used in Business Analyst/Manager jobs:
  • Managed and coordinated action plans for daily operations.
  • Liaised with business and functional owner during high-level review sessions to derive and execute action plans, meeting deadlines and standards.
  • Monitored all clients' action plans in terms of compliance; from implementation of product or an audit action plan.
  • Communicated with customers concerning issues or problems and determining root cause in order to develop and implement corrective action plans.
  • Track and maintain all Corrective action plans initiated by the CASS Board during scheduled meeting and ADHOC meetings.
  • Document meeting minutes in the CASS Meeting, verify attendance, and corrective action plans updates.
  • Recommended action plans for the clinics to improve front end revenue cycle operations.
  • Executed, maintained, and reported on numerous action plans.
  • Developed leadership action plans and set goals for the month.
  • Prepared and implemented action plans to improve operational efficiencies discovered by analysis.
  • Developed action plans to implement resolutions in a timely manner.
  • Confirmed development team and system designs adhered to business goals and objectives Identified risks and provided action plans to mitigate risks.

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49. Monthly Reports

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Here's how Monthly Reports is used in Business Analyst/Manager jobs:
  • Implement features and functionality enhancements specific to various groups to facilitate automated monthly reports to senior management, and external clients.
  • Generated weekly/monthly reports on account status and office goals/performance.
  • Prepared monthly reports regarding disputed service selections.
  • Checked and reviewed payments, and created required monthly reports (according to Superintendency of Industry and Commerce guidelines).
  • Prepared and processed all accounting and financial records, including monthly reports, invoices and receivables.
  • Authored daily and monthly reports regarding payroll, insurance, receivables, and denials.
  • Prepared daily and monthly reports including payroll, insurance, receivables and denials.
  • Developed and produced daily, weekly and monthly reports to assist the Credit Director in managing the division.
  • Ensured timely delivery of monthly reports and delivered ad hoc reports.

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50. XML

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low Demand
Here's how XML is used in Business Analyst/Manager jobs:
  • Manage testing group for all software upgrades, XML SOAP interfaces and new hardware products.
  • Worked on HTML, XML, CSS.
  • Worked with the processing and interpreting the backend XML files, and familiar with the BAI format and NACHA format files.
  • Identify production issues in the XML system and work with production DBAs and the TSC to correct the issues.
  • Used the strengths of eXtensible Markup Language (XML) data streams to create intelligent documents quickly and easily.

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Business Analyst/Manager Jobs

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20 Most Common Skills For A Business Analyst/Manager

Business Requirements

25.0%

Financial Statements

11.7%

Ensure Compliance

6.8%

Data Warehouse

5.6%

Test Cases

5.5%

Project Management

5.4%

Customer Service

4.6%

User Acceptance

4.3%

SQL

3.8%

UAT

3.6%

Process Improvement

3.5%

Business Units

2.7%

QA

2.6%

Sharepoint

2.6%

ERP

2.4%

Visio

2.3%

Sdlc

2.2%

SME

2.1%

Management System

1.8%

Business Partners

1.7%
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Typical Skill-Sets Required For A Business Analyst/Manager

Rank Skill
1 Business Requirements 19.1%
2 Financial Statements 8.9%
3 Ensure Compliance 5.2%
4 Data Warehouse 4.3%
5 Test Cases 4.2%
6 Project Management 4.2%
7 Customer Service 3.6%
8 User Acceptance 3.3%
9 SQL 2.9%
10 UAT 2.7%
11 Process Improvement 2.7%
12 Business Units 2.0%
13 QA 2.0%
14 Sharepoint 2.0%
15 ERP 1.8%
16 Visio 1.8%
17 Sdlc 1.7%
18 SME 1.6%
19 Management System 1.3%
20 Business Partners 1.3%
21 HR 1.2%
22 Data Analysis 1.2%
23 EDI 1.2%
24 CRM 1.0%
25 Business Development 1.0%
26 Risk Management 0.9%
27 JAD 0.9%
28 KPI 0.9%
29 Status Reports 0.9%
30 Technical Support 0.8%
31 Internet 0.8%
32 Scrum 0.8%
33 Cost Savings 0.8%
34 RFP 0.8%
35 Business Operations 0.8%
36 Business Owners 0.7%
37 BRD 0.7%
38 Special Projects 0.7%
39 Executive Management 0.7%
40 Jira 0.7%
41 Training Programs 0.7%
42 PMO 0.6%
43 Direct Reports 0.6%
44 SLA 0.6%
45 UML 0.6%
46 Market Research 0.6%
47 Sigma 0.6%
48 Action Plans 0.6%
49 Monthly Reports 0.6%
50 XML 0.5%
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42,038 Business Analyst/Manager Jobs

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