What does a business analyst/manager do?
A business analyst manager is responsible for developing efficient project management procedures, cost-reduction techniques, and strategizing processes to maximize productivity and achieve high-quality deliverables. Business analyst managers evaluate the clients' specifications and requirements, including their budget limitations and timetables. They also monitor the staff's performance, resolve schedule complications, and identify business opportunities to generate revenue resources and increase profitability. A business analyst manager coordinates with clients for progress updates and informs them of any adjustments as needed.
Business analyst/manager responsibilities
Here are examples of responsibilities from real business analyst/manager resumes:
- Enhance CRM database model to effectively manage company's interactions with customers, clients, and sales prospects.
- Manage CRM database including pipeline and forecasts.
- Lead development of custom quoting tool build in Salesforce from requirements definition to implementation.
- Work with the testing team in coming up with test plans and conduct UAT sessions as well as chaired UAT meetings.
- Create test scripts and facilitated/coordinate UAT testing.
- Design, create and maintain the project relate documentation using SharePoint.
- Work collaboratively with team to develop processes and improvements within SDLC and agile methodology.
- Liaise with SharePoint developers in order to translate business requirements into a SharePoint solution.
- Provide leadership and direction overseeing multiple areas involving customer service, systematic enhancements and adhering to SDLC standards.
- Maintain communications with technical counterparts to adopt best practices and ensure integration of specific application architecture into overall enterprise technology strategy.
- Redesign retail store manager bonus program and operations scorecard reporting focusing on specific financial KPIs to increase sales and profitability.
Business analyst/manager skills and personality traits
We calculated that 13% of Business Analyst/Managers are proficient in Business Analysis, Project Management, and Business Process. They’re also known for soft skills such as Analytical skills, Communication skills, and Interpersonal skills.
We break down the percentage of Business Analyst/Managers that have these skills listed on their resume here:
- Business Analysis, 13%
Attended International Institute of Business Analysis conferences in Toronto to align bank roles with newly evolving international standards.
- Project Management, 12%
Utilized project management best practices for risk management and change management to lessen adverse impact to business operations.
- Business Process, 9%
Worked directly with key clientele to assess business processes, identify technical solutions, and implement proprietary financial software systems.
- Sigma, 8%
Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
- QA, 5%
Mentored and trained Business Analysts and QA Team members, to enhance their individual role on the team.
- Scrum, 3%
Project status was reported to the Scrum master, APWA management, and business owners on a weekly basis.
"business analysis," "project management," and "business process" are among the most common skills that business analyst/managers use at work. You can find even more business analyst/manager responsibilities below, including:
Analytical skills. One of the key soft skills for a business analyst/manager to have is analytical skills. You can see how this relates to what business analyst/managers do because "management analysts must be able to interpret information and use their findings to make proposals." Additionally, a business analyst/manager resume shows how business analyst/managers use analytical skills: "identified and documented functional and data requirements, and user stories as per the scrum framework. "
Communication skills. Another soft skill that's essential for fulfilling business analyst/manager duties is communication skills. The role rewards competence in this skill because "management analysts must be able to convey information clearly in both writing and speaking." According to a business analyst/manager resume, here's how business analyst/managers can utilize communication skills in their job responsibilities: "maintained project sharepoint site to facilitate communications and for document repository. "
Interpersonal skills. This is an important skill for business analyst/managers to perform their duties. For an example of how business analyst/manager responsibilities depend on this skill, consider that "management analysts work with managers and other employees of the organizations for which they provide consulting services." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a business analyst/manager: "provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. ".
Problem-solving skills. For certain business analyst/manager responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a business analyst/manager rely on this skill, as "management analysts must be able to think creatively to solve clients’ problems." For example, this snippet was taken directly from a resume about how this skill applies to what business analyst/managers do: "led an international team of 10 business analysts to define scope/specifications for a custom engineering data management solution. "
Time-management skills. Another common skill required for business analyst/manager responsibilities is "time-management skills." This skill comes up in the duties of business analyst/managers all the time, as "management analysts often work under tight deadlines and must use their time efficiently to complete projects on schedule." An excerpt from a real business analyst/manager resume shows how this skill is central to what a business analyst/manager does: "monitored projects during the whole sdlc (agile environment) and resolved obstacles in order to achieve deadlines and costumer satisfaction. "
The three companies that hire the most business analyst/managers are:
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Compare different business analyst/managers
Business analyst/manager vs. Project manager/analyst
The primary job of project managers/analysts is to manage and develop new projects. They have varied duties and responsibilities, which include giving analytical support for projects, assisting in budget and financial analysis, and analyzing market trends, statistical data, and regulations relevant to the projects. Additionally, project managers/analysts are also expected to draft financial reports, work statements, and cost estimates and work to ensure customer satisfaction and retention. These professionals are also responsible for project scheduling, tracking fund receipts, and monitoring documentation.
While similarities exist, there are also some differences between business analyst/managers and project manager/analyst. For instance, business analyst/manager responsibilities require skills such as "direct reports," "iso," "visualization," and "crm." Whereas a project manager/analyst is skilled in "software development," "status reports," "project scope," and "project documentation." This is part of what separates the two careers.
Project managers/analyst tend to make the most money working in the finance industry, where they earn an average salary of $109,701. In contrast, business analyst/managers make the biggest average salary, $118,594, in the utilities industry.On average, project managers/analyst reach similar levels of education than business analyst/managers. Project managers/analyst are 0.9% less likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Business analyst/manager vs. Staff analyst
Staff Analysts are employees who oversee the activities related to the employees. They monitor the performance of the employees and assess whether particular employees suit the role they have. They also assess the current roles in the company to see if those roles are really needed. Staff Analysts ensure that the manpower allocation in the company is efficient. They analyze staff-related data to check whether there are more areas for improvement. Staff Analysts may also be assigned to come up with projects related to improving productivity.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that business analyst/manager responsibilities requires skills like "business analysis," "business process," "sigma," and "qa." But a staff analyst might use other skills in their typical duties, such as, "technical support," "sql," "logistics," and "status reports."
Staff analysts may earn a lower salary than business analyst/managers, but staff analysts earn the most pay in the technology industry with an average salary of $107,444. On the other hand, business analyst/managers receive higher pay in the utilities industry, where they earn an average salary of $118,594.Average education levels between the two professions vary. Staff analysts tend to reach similar levels of education than business analyst/managers. In fact, they're 2.7% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for business analyst/managers in the next 3-5 years?
Rebecca Sarver
Lecturer in Human Services Studies, Elmira College
Business analyst/manager vs. Analyst lead
The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a business analyst/manager is likely to be skilled in "business analysis," "sigma," "scrum," and "user stories," while a typical analyst lead is skilled in "analytics," "customer service," "excellent interpersonal," and "powerpoint."
Analyst leads earn the highest salary when working in the finance industry, where they receive an average salary of $110,488. Comparatively, business analyst/managers have the highest earning potential in the utilities industry, with an average salary of $118,594.When it comes to education, analyst leads tend to earn similar degree levels compared to business analyst/managers. In fact, they're 0.2% less likely to earn a Master's Degree, and 0.5% less likely to graduate with a Doctoral Degree.Business analyst/manager vs. Project analyst
A project analyst is responsible for overseeing the development of new projects upon completion of data gathering. A project analyst must provide plans and design the project to its full potential. For this, it is essential to conduct extensive research and coordinate with all staff and departments involved through regular reports and various forms of communication. Furthermore, a project analyst must devise strategies to improve particular projects for it to succeed and achieve better results, all in adherence to the company policies and regulations.
Even though a few skill sets overlap between business analyst/managers and project analysts, there are some differences that are important to note. For one, a business analyst/manager might have more use for skills like "business analysis," "qa," "business analysts," and "user stories." Meanwhile, some responsibilities of project analysts require skills like "customer service," "status reports," "pmp," and "infrastructure. "
Project analysts enjoy the best pay in the manufacturing industry, with an average salary of $76,006. For comparison, business analyst/managers earn the highest salary in the utilities industry.project analysts reach similar levels of education compared to business analyst/managers, in general. The difference is that they're 2.1% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Types of business analyst/manager
Updated January 8, 2025
