Prescription Plan Design & Escalations Analyst
Business analyst job in Phoenix, AZ
Key technologies: admin skills, Microsoft Suite, skills to learn proprietary, office setting skills
PERFORMS JOB FUNCTIONS UNDER CLOSE SUPERVISION OR PEER REVIEW
Analyze PBM prescription claim and other applicable systems for medication benefit quality and accuracy
Support internal and external customers with information on benefits applicable to medication claims
Perform, evaluate, and assist in defining and improving the quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
Communicate recommendations in regard to medication claim processing and benefit decisions.
Monitor and investigate reported plan set up system issues
Participates in quality initiatives; including functions that support audits, reporting, evaluation of quality opportunities and concerns, and creation and implementation of corrective actions as requested.
Resolve escalated member issues
Research & provide recommendations for accumulations issues
Logs all benefit setup issues on error tracking reports
Ideal Candidate Profile Experience:
Highly preferred: 3-4 years of experience with Rx claims or PBM (Pharmacy Benefit Management)
Background in medical claims or related field
Technical Skills:
Strong Excel or Excel-like tool proficiency
VLOOKUPs
Filtering and updating spreadsheets
Using basic formulas in spreadsheets
Comfortable handling large datasets quickly and accurately
Nice to Have:
Data entry experience with an analytical mindset
Experience in Rx claim/PBM work
IMPACT Technology Recruiting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Business Process & Systems Analyst II
Business analyst job in Scottsdale, AZ
Business Process & Systems Analyst II Type: Public Job ID: 131289 County: East Maricopa Contact Information: Scottsdale Community College 9000 E. Chaparral Road Scottsdale, Arizona 85256 District Website Contact: SCC-HR Phone: ********** Fax:
District Email
Job Description:
Business Process & Systems Analyst II
Job ID: 322040
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$68,850.00 - $89,505.00/annually, DOE
Grade
118
Work Schedule
Monday - Friday, between the hours of 7am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
10 Colleges. Unlimited Opportunities.
The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-**************************************************************************************************************************************************************************************************************
We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. *********************************
We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County.****************************************
We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Join us in making a real difference in the lives of over 140,000 college students each year.
Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of *********************************************** available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:
* Nationwide Medical, Dental, and Vision Coverage
* Paid Time Off: Vacation, Sick Leave, and Personal Time
* 20 Paid Observed Holidays
* Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
* ************************ including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
* Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
* Tuition Reimbursement for employees and dependents
* Annual Professional Development Funding
* Flexible Work Schedules
Employee Health & Wellness Programs:
* District-Wide Wellness Program with Workshops and Webinars
* Monthly Health & Wellness Calendar and Newsletter
* Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
* Employee Assistance Program (EAP)
* Sight-On-Site Eye Care Services
* Mobile On-Site Mammography Screenings
* Pre-Retirement Planning Events
* Qualifying Employer for*************************************************************************** (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
Job Summary
The Business Process & Systems Analyst II is an exciting new position! It will play a pivotal role in advancing enterprise-wide strategy, analytics, and workforce effectiveness across the institution's Enterprise Performance and Effectiveness Division. This dynamic position supports the Enterprise Performance, Enterprise Analytics, and Workforce Analytics teams-bridging strategy, data, and technology to drive informed decision-making and organizational improvement.
The Business Process & Systems Analyst II will evaluate and document business processes, translate functional requirements into actionable insights, and ensure systems, dashboards, and workflows meet evolving institutional needs. A key focus will be reviewing and maximizing efficiencies in processes, systems, dashboards, etc., within and across the division in collaboration with user groups and developers, ensuring clarity, accuracy, and impact. The role will also actively partner with IT to manage smaller project components and contribute to data governance and process documentation initiatives.
Ideal candidates are analytical thinkers and skilled communicators who thrive in a collaborative, data-driven environment-balancing multiple priorities while supporting the development of roadmaps, workflows, and strategic tools that strengthen the organization's performance and effectiveness.
Essential Functions
30% Collects, analyzes, and interprets business process information to identify the scope and impact of problems, document workflows.
30% Manages components of projects, including coordinating and aligning with a main project, or manages small and clearly defined projects. Develop project materials that define strategy, resources, timelines, functional requirements, and process flows.
20% Monitors and evaluates systems and dashboards to ensure they align with functional specifications and meet business needs; reviews and analyzes the effectiveness and efficiency of existing systems, and develops plans for improvement or leveraging.
10% Provides professional-level staff support to teams, committees, advisory groups, and other groups by conducting research, preparing documents and communications, and developing and delivering presentations; participates in team meetings to help build timelines and structures for accomplishing work.
10% Completes other duties as assigned
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in information technology or related field and two (2) years of business systems analysis experience including business process design, business requirements definition, workflow documentation and acceptance testing. (Reference Position Specific Responsibilities above to determine experience in the area of assignment).
OR
An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications
* Knowledge of agile project management practices through educational coursework, training, or professional certification.
* At least one (1) year managing, or two (2) years utilizing, agile project management practices in the workplace.
* Experience using quantitative data to support recommendations or present findings to stakeholders.
* Experience translating complex information in laymen's terms for broad audiences.
* Experience documenting functional or process specifications for at least three (3) processes, products, or tools.
* Two (2) years of experience helping manage parts of larger projects or leading smaller ones from start to finish, including planning timelines, resources, and deliverables.
Special Working Conditions
May be required to work evenings and weekends.
May be required to work at multiple sites or locations.
May be required to sit for a prolonged period of time; viewing a computer monitor.
MCCCD does not sponsor individuals for any type of work visas.
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
* Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
* Indicate whether former or current employment is Full-Time or;
* Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
* Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
* Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled
First Review Monday, November 17, 2025
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit ***************************
Copyright 2025 Jobelephant.com Inc. All rights reserved.
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Other:
To apply, visit ***************************
Quality Analyst-2
Business analyst job in Mesa, AZ
Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. LINC's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.
Our operation is based in Mesa, AZ and supports Boeing Aerospace in the area. We manage and operate a warehouse facility providing pick and pack, sequencing, and inventory management support.
Responsibilities will include but not be limited to:
Analysis of customer reported defects on inventory
Monitoring daily productivity, SOP compliance, KPI performance and invoicing
Interacting with the customer on a daily basis and ensuring customer satisfaction
Expert in Microsoft (Excel) - Other systems: SAP & EWM
Various reports related to production, quality, safety, timeliness, staffing, maintenance, and discrepancies
Investigate (and correct) any quality related issues
Other tasks delegated by the customer and/or Quality Supervisor
The successful candidate will possess the following qualities:
Experience in transportation, logistics or distribution center environment preferred
Able to work a maximum 40 hour work week.
Strong organizational skills
Excellent written/verbal communication skills
Moderate proficiency with office based software
Ability to work a flexible schedule
Associate's Degree preferred but not required
Auto-ApplyBusiness Intelligence Analyst Mid Level- Finance Data & Analytics
Business analyst job in Phoenix, AZ
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a Business Intelligence Analyst, you will play a pivotal role within the CFO Data Delivery and Automation team, driving the development and delivery of financial data assets that support USAA's strategic goals. You will perform in-depth analysis, prototype solutions, and build strategies that lead to automation and the creation of scalable data products. Collaborating closely with IT, you will help transform financial and operational data into robust data assets, enabling efficient analytical consumption and supporting enterprise-wide decision-making.
Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available.
What you'll do:
Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs.
Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection.
Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.
Applies data visualization best practices - often selecting the right data ‘tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.
Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis).
Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions.
Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.).
Experience identifying and implementing innovative approaches to address business problems and solutions.
Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).
Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels.
Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.
Demonstrated ability to embed intuitive story telling within business intelligence solutions.
What sets you apart:
Hands-on experience coding in SQL and Python
Proficient in working with Snowflake for data warehousing and analytics
Skilled in gathering, redefining, and analyzing data across relational, non-relational databases, data lakes, and data warehouses
Proven ability to automate manual processes and streamline reporting workflows
Experienced in prototyping data assets and products, defining IT requirements, and collaborating with IT on strategic implementations
Experience supporting Treasury, Capital, and Liquidity Management functions
Familiar with financial data and Oracle EPM, ERP systems, and cube structures
Compensation range: The salary range for this position is: $85,040-$162,550.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Analyst - Business Systems (Transportation)
Business analyst job in Phoenix, AZ
As an Analyst - Business Systems, you are responsible for deploying and supporting business applications. You will oversee select applications within modules of assigned functional track, including accountability, system development lifecycle, design, implementation, and cutover. You will directly support our transformation initiatives with a focus on Transportation systems.
**Responsibilities:**
+ Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
+ Applies functional knowledge to design and customize workflow systems to provide seamless integration for users.
+ Translates business needs into technical requirements. Writes functional requirements, develop test plans, and works with production issues.
+ Coordinates, implements and communicates system change requirements.
+ Develops or modifies moderately complex information systems.
+ Assists with design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.
+ Performs business analysis of systems and follows through full development life cycle.
+ Troubleshoots basic problems and recommends appropriate actions.
+ Analyzes business processes, identifies process deficiencies, researches solutions, and plans and coordinates correction of these deficiencies.
+ Writes and validates business requirements and conducts system tests.
+ Coaches less-experienced business systems analysts.
+ Functions as trainer and backup for new transportation analysts on administrative and reporting processes.
+ Provides expertise on content, processes, and procedures associated with enterprise applications, including educates others on workflow, business processes, and reporting metrics enabled by enterprise resource planning (ERP) modules.
**Qualifications:**
+ Bachelor's degree in computer science or related field required.
+ 3 years required; 5 years preferred of overseeing direction, development, and implementation of software solutions.
+ 3+ years of transportation, customs, logistics or supply chain experience preferred
+ 1 year required; 3 years preferred technical experience creating and delivering technology solutions.
+ 1 year required; 3 years preferred working with core software applications.
+ Knowledge of IT design, testing, and documentation methods.
+ Demonstrated proficiency in computer hardware and software.
+ Project management experience, planning and completing large and small projects preferred.
+ Strong organization skills.
+ Strong communication and interpersonal skills.
+ Conflict management and negotiation skills.
+ Strong computer and data analysis skills.
+ Strong problem-solving skills and the ability to analyze workflow and processes.
+ Ability to exercise judgment about the most productive course of action.
+ Ability to travel 0-25%
\#LI-MB1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here (******************************************************************* and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
Seasonal Quality Assurance Analyst
Business analyst job in Tempe, AZ
EAW is seeking a detail-oriented Quality Assurance Analyst to evaluate the performance of staff, processes, and tools that drive exceptional customer experiences and exceed client expectations. This role is accountable for ensuring compliance with the company's quality management system and standards while delivering actionable insights that support continuous improvement. The analyst will collaborate within a dedicated QA team to provide accurate data analysis, assess adherence to processes, and deliver credible recommendations that enhance overall performance.
This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Essential Functions
Support and communicate with operations and training stakeholders by providing critical insight, escalations, data analysis and reporting to meet both internal and client requirements.
Listen to recorded or live call interactions to assess the student employee's adherence to the client's compliance policies and procedures.
Evaluate calls to ensure proper call handling, use of workflows and compliant tool usage.
Analyze product knowledge, problem-solving abilities, communication, and navigational skill set demonstrated by the student and record the findings.
Conduct coaching and feedback sessions based on evaluation results.
Identify quality alerts such as trends, compliance or quality defects and other areas of opportunities based on evaluation data; create a root cause analysis to recommend solutions and best practices for improvement.
Responsible for accurate and timely reporting on a rolling basis; track and maintain key quality metrics, evaluations, and coaching records.
Calibrate and meet regularly to review team performance with operations and training leadership to ensure consistency and accuracy of the evaluation process.
Quality analysts are subject to an audit for development purposes and may assist in the maintenance of service levels by providing phone coverage if necessary.
Education/Experience
Bachelor's or associate degree in a business-related field preferred.
A minimum of 1 to 2 years of quality analyst experience or equivalent combination of education and experience.
At least 1- 2 years of previous customer service; contact / call center environment experience preferred.
Specific Skills
Excellent verbal, written, and interpersonal communication skills.
Ability to remain unbiased, professional, and consistent in their findings.
Detailed oriented, possess analytical skills and ability to interpret data.
Demonstrated ability to work well in a team environment.
Attitude and ability to provide exceptional customer service.
Flexibility to adapt to changing priorities and business practices.
Specialized Knowledge
Intermediate level of knowledge/familiarity with PC hardware and software.
Intermediate excel proficiency- must be able to add/edit/remove formula-based rule formatting, data validations, and other fail safes to ensure reliable analytical output.
Strong knowledge of customer care processes and techniques.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
Auto-ApplyBusiness Analyst
Business analyst job in Phoenix, AZ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Summary:
Position: Business Analyst
Location: PHOENIX, AZ, United States
Duration: 12 Months (Possible Extension)
IT experience in production, service and operations.
High communication skill levels and able to work with stakeholders on requirements and outcomes including KPI & SLAs
Qualifications
share resume asap
Additional Information
For more information, Please contact
Shubham
973-295459
Area Business Analyst (Southwest)
Business analyst job in Phoenix, AZ
The first 3 letters in workplace safety is Y-O-U! TK Elevator is currently seeking an experienced Area Business Analyst (Southwest) sitting in Denver, CO. ESSENTIAL JOB FUNCTIONS: * Responsible for ensuring all region employees are properly trained in all Regional/Branch processes and procedures to effectively execute their job responsibilities consistently throughout the Region. The Area Business Analyst/Office Managers is responsible for managing regional programs, projects, system roll outs and process changes throughout the region. Provides support to the Regional President with meetings, presentations and interacting with internal and external customers.
* Function as the primary contact for management, end-users and programming staff on all issues related to the Operations system, any/all new system roll-out and implementation and solve problems associated with any system implementations across all branches
* Completes a broad variety of executive support for the Region President including managing calendar meetings; completing expense reports; composing and preparing correspondence; managing complex and detailed travel plans, itineraries and agendas and preparing presentations and documents for meetings.
* Provide functional expertise and consultation to the users. Serve as the escalation for the branches when help and clarification on processes and procedures, as needed.
* Assist/Manage/Train/Develop Branch Admin Staff and new employees
* Create and update business process documents and maintain documentation and lessons learned, best practices, and quality improvement documentation.
* Communicates between Shared Services and the branches to ensure that proper processes are being followed
* Fosters a culture of compliance by ensuring organizational processes are followed and function efficiently throughout the region
* Reviewing and analyze branch compliance towards service excellence goals through regular audits of Sales/Customer tracking Systems & Tools (such as customer visitations, quality audits, capital planning, TK Extend, expired opportunities and pipeline management). May also manage on hold reports, retrofits and inventory control
* Review and consolidate monthly regional Net Promoter Scores post-closing and follow up with appropriate parties confirming customer engagement
* Analyze and prepare forecasts for booking and quoting activity. Includes reviewing sales reports; identify top and under performers
* Managing monthly reporting including consolidation and reconciliation of Growth Report to verify booking and jobs cancelled ensuring risk or loss cases created/assist with submission; regrading retrofit; consolidated risk reports
* Support Branch Managers with analyzing, capturing/communicating quarterly sales performance by tracking and maintaining the sales matrix.
* Reviews Profit and Loss, budget and other financial reports to monitor performance within the region to ensure monthly goals are met or exceeded and cancellations are controlled.
* Oversite and management in reviewing/auditing the fleet report, review inappropriate use and escalate
* Review and facilitate regional New Installation Maintenance reviews on a monthly basis
* Assist with Inventory, as well as submission of updating the ledger
* Managing customer and vendor relations including managing local community outreach initiatives and engagement activities.
Defense Strategy Data Analyst (Crime Analyst)
Business analyst job in Florence, AZ
Are you ready to use the power of data to drive indigent representation reform? Our well-funded Public Defense Services is seeking a highly motivated Defense Strategy Crime Analyst to join our team at the forefront of indigent defense innovation. This is not a passive reporting role; you will be the data informer at the strategy table, directly influencing the decisions about attorney caseloads, resource allocation, and client outcomes. You will launch and oversee new, critical research projects and establish data partnerships across the justice system, paving the way for the adoption of new indigent defense standards. This position offers wide-open opportunities to make a real lasting difference, setting precedents not only for Arizona but nationally, as you help define the future of constitutional public defense. Join us to leverage data, champion fairness, and become a crucial architect of change.
Under general supervision and in accordance with the standards of the crime analysis profession, analyze crime, call-for-service, crash, and other law enforcement datasets for tactical, strategic, investigative, and administrative purposes. Identify and analyze patterns and trends, generate periodic statistical reports, prepare forecasts, and issue reports valuable to all levels of the agency. Manage data and prepare analysis for Public Defense Services, and perform related duties and tasks as assigned by the PDS Director.
Read more about the position and see if it is a good match for you. We are growing so be sure to check out all of our other opportunities as well!
* An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
* Paid Vacation And Sick Leave
* 15 Vacation Days Accrued Annually Starting Day One
* After Three (3) Years of Service, 18 Vacation Days Accrued Annually
* After Five (5) Years of Service, 20 Vacation Days Accrued Annually
* Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
* 13 Sick Leave Days Accrued Annually Starting Day One
* Paid Sabbaticals Every Five (5) Years
* Two-Week Sabbatical After Five Years of Continuous Service
* Three-Week Sabbatical After Ten Years of Continuous Service
* Four-Week Sabbatical After Fifteen Years of Continuous Service
* Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
* Comprehensive Wellness Program
* Quarterly Wellness Challenges
* Vision Exams and Optometry Events Onsite
* Vaccination Clinics
* Onsite Mammogram and Prostate Screening Events
* Skin Cancer Screening Events Onsite
* Biometrics and Health Screening Events Onsite
* Financial Health and Retirement Planning Events Onsite & Online
* Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
* Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
* Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
* Some Medical Plans with Zero Employee Premium Cost
* Dental and Vision Plans
* Tuition Reimbursement Program
* Alternative Work Schedules
* Telehealth
* Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
* Employee Assistance Program with Ongoing Training & Development Options
* Civil Service Leave
* VanPool Options
* Short-Term Disability - Employer Paid
* Basic Life Insurance - Employer Paid
* Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Additionally, collaborate with a talented team committed to making Pinal County an outstanding place for residents and staff. Working at Pinal County is an investment in YOU.
Apply today and find out why Pinal County is more than just a job.
Before you apply, watch this video to learn helpful tips for completing an application at Pinal County:
Application Tips
* Collect, analyze, and interpret data and statistics using quantitative and qualitative methods.
* Interpret and summarize crime reports and statistics on criminal activity in order to identify existing patterns and trends.
* Prepare and present complex and detailed statistical reports to leadership and other relevant stakeholders.
* Develop hypothetical links between criminals, organized crime groups, and their impact on Pinal County.
* Provide analytical case support to staff, and attorneys to support their representation.
* Establish, interact and maintain working relationships with other criminal justice agencies to aid in information sharing between jurisdictions.
* Attend local, regional and state-wide meetings for Public Defense Services.
* Communicate and respond to requests for various information and statistical reports to leadership and public on public defense activities by providing findings and recommendations.
* Use computer databases, electronic spreadsheets, desktop publishing, word processing, and statistical applications to manipulate, analyze, and present data.
* Prepare periodic comparison reports for crime and accident analytics.
* Review and ensure completeness and accuracy of analytical products produced.
* Locate and export data to produce analytical or intelligence products from relational databases.
* Maintains absolute confidentiality of work-related issues, customer records and restricted County information; performs related duties as required or assigned.
* To promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
Position Specific Duties
* Analyze attorney caseload data and metrics to identify resource allocation needs
* Oversee and manage research projects related to indigent representation, including data collection and analysis of outcomes, case processing times, and systemic inefficiencies.
* Establish and maintain collaborative data partnerships with other system agencies to perform comparative analysis and system-wide change efforts.
* Develop data-drive reports on social justice indicators to inform county-wide policy modifications and training efforts.
* Bachelor's Degree in Criminal Justice, Social Sciences, Business or Public Administration or a related field
* one (1) year of experience in analyzing crime data, statistical analysis and/or data research/analysis
* Must pass a thorough background investigation
* For ACJIS users - must pass a thorough background investigation and background re-investigation every 5 years.
* Arizona residents must have a valid Arizona Driver's License upon hire; newly established Arizona Residents must have one within 30 days of hire.
* Or an equivalent combination of relevant education or experience may substitute for the minimum requirements
Preferred Qualifications
* IACA Certified Analyst or other Criminal Justice Data Certifications. Demonstrated experience with public defense research methodologies or managing public defense data.
* Knowledge of routine research methods and procedures used in statistical analysis
* Knowledge of the principles and practices of police administration, crime reporting methods and procedures, and of police reporting methods.
* Knowledge of Uniform Crime Reporting (UCR) codes and Arizona Revised Statutes crime reporting codes.
* Skill in personal computers, relational database environment, and related software.
* Skill in effective communication, both orally and written.
* Ability to apply mathematical skills in report preparation and routine analysis.
* Ability to read and critique crime reports and assign crimes to appropriate UCR crime categories.
* Ability to establish and maintain effective working relationships with Public Safety agencies, community organizations, employees and the general public.
* Ability to communicate clearly and concisely, orally and in writing.
* Ability to operate a personal computer and related software and demonstrate proficiency to prepare documents, spreadsheets, databases, email and timesheets.
* Ability to prepare accurate and grammatically correct written reports.
* Ability to work nights, weekends and holidays occasionally as needed in the event of time-sensitive investigations or public safety emergencies.
PHYSICAL DEMANDS:
Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach, and grasp; manual dexterity to hand write or use computer keyboard; vision sufficient to see/read; hear and speak to communicate with customers in person and over the phone.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
NOTICE TO APPLICANTS
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications. The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.
All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT).
Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.
Business Systems Analyst
Business analyst job in Scottsdale, AZ
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
Willscot is seeking a skilled and detail-oriented Salesforce Business Analyst to join our team. In this role, you willcollaborate with stakeholders to gather business requirements, defi ne system requirements, and work closelywith technical teams to implement and optimize Salesforce solutions. Your primary focus will be to enhancebusiness processes through Salesforce while ensuring alignment with organizational goals and user needs.
WHAT YOU'LL BE DOING:
* Collaborate with business stakeholders to gather and analyze requirements for Salesforce projects, focusingon understanding business processes, needs, and challenges. Serve as the liaison between the businessand the Salesforce development technical team to articulate business needs, review design, provide impactreviews and communicate the benefi ts and risks for any proposed solutions
* Provide guidance on identifi ed risks or concerns discovered during the gathering of requirements, Impact toassociated workstreams in accordance with applicable business policies and standards, connectedapplications and/or process impact, UI changes, reporting needs, and potential end user trainingrequirements
* Assess customer and user experience for any proposed solution and establish qualitative and quantitativestandards by which success can be measured overall design, functionality, usability, and desired outcomes
* Support QA and UAT testing; provide business updates on progress, testing and launch dates
* Update and maintain system, process, and end user documentation; work with training and communicationteams to ensure business awareness and readiness
* Perform other duties and responsibilities as assigned
EDUCATION AND QUALIFICATIONS:
Required Education and Experience:
* Minimum Required Education level: Bachelor Degree
* Preferred Education Level: Bachelor Degree
* Years of related experience:
* 3+ years of Business Analyst experience in an integrated environment across multiple cloud products
* 5+ years of Salesforce experience, with a solid understanding of core objects, processes and features
Required Skills:
* Project management experience; managing priorities and adhering to deadlines
* Excellent problem solving and analytical skills; conduct relevant research and data analysis
* Excellent verbal and written communication skills
* Strong attention to details, thoroughness, and completeness
* Microsoft Office Suite of products
Preferred Skills:
* Experience collaborating in a cross-functional matrix
* Experience in Visio or equivalent workflow process documentation tool a plus
Travel Requirements:
* 0-10%
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
Business Analyst - INTL India
Business analyst job in Scottsdale, AZ
We are seeking a detail-oriented Business Analyst with at least one year of experience and hands-on knowledge of Microsoft 365 CRM. This role involves supporting CRM-related activities, assisting with marketing tools, and ensuring smooth onboarding and configuration processes for teams.
- Participate in meetings to gather requirements and document business needs.
- Manage and submit tickets through ITSM for system access and issue resolution.
- Assist with security access and onboarding new users to platforms.
- Configure and maintain Microsoft 365 CRM, including adding new teams and applying templates as requested.
- Perform light configuration tasks within CRM based on team requirements.
- Support marketing campaigns using tools like Oracle Eloqua (email and messaging for marketing).
- Ensure accurate data entry and follow prompts within CRM systems.
Collaborate with IT and business teams to troubleshoot and resolve CRM-related issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- Minimum 1 year of experience as a Business Analyst.
- Hands-on experience with Microsoft 365 CRM (basic navigation, configuration, and template setup).
- Strong communication and listening skills for effective requirement gathering.
- Ability to manage tickets and coordinate with IT teams for access and support.
Detail-oriented with the ability to follow system prompts and processes accurately. Familiarity with Oracle Eloqua or similar marketing automation tools is a plus.
Business Analyst
Business analyst job in Phoenix, AZ
A subsidiary to one of the world's largest branded rice food companies is looking for a Finance Analyst. The Finance Analyst role will focus on reporting, forecasting, budgeting, and financial planning and analysis activities. This position will report to and work closely with the CFO. Responsibilities include:
Prepare and analyze month-end reporting (business segment reporting to standard GP, cost center reporting, manufacturing costs).
Prepare inputs and analyze for the quarterly forecast and annual budgeting processes, including partnering with Cost Accountant.
Review and update of actual and planned master data rates for actual, forecasting, and budgeting (Sales, Tradespend, COGS, Distribution).
Assist in the preparation of P&Ls for new sales opportunities.
Assist with various project improvement/cost analysis and other special projects (banking projects).
Assist with month-end tasks as required & back up for Accounting Manager as required.
Assist with finance team administrative tasks, as required.
Assist CFO with new cost center reporting tools, understanding and accountability of costs/budgets with cross functional business managers (Operations, Sales, Marketing).
Requirements include:
Bachelor's degree in Accounting, Finance, or other related business degree.
CPA, or working towards certification, a plus.
Experience in a process and supply chain oriented business such as agriculture, food production, manufacturing, construction, etc.
Familiarity with cost accounting.
Advanced Excel skills.
Comfort working with a variety of reporting tools and complex ERP systems (SAP, PA - Forecasting/Budgeting Tool, Add ins in Excel).
Forward thinking, analytical, critical thinking.
Big picture understanding of business from procurement to production to sales, or a strong desire to learn.
Business Analyst
Business analyst job in Glendale, AZ
At Agate Software, we are building a better world by revolutionizing how government agencies and nonprofits manage their grant processes. Our solutions empower our customers to maximize their resources, drive compliance, and focus on their core missions of distributing millions of dollars in funding for critical social services.
Our success is built on three pillars: Innovation, Integrity, and Impact. For over 20 years, Agate Software has been at the forefront of transformative innovation in the grant management industry. Our journey is marked by groundbreaking achievements and a commitment to pushing boundaries. By simplifying complex workflows, enhancing transparency, and turbo-charging efficiency, we enable our customers to maximize the impact of their funding.
Always challenging the status quo, we strive to set new industry standards and we are seeking the brightest minds to join us in this mission. If you're ready to apply your expertise in a dynamic, growth-oriented, mission-driven environment, read on to see how this position aligns with your skills and interests!
What We're Looking For
We're looking for a self-starting systems thinker who can lead discovery conversations with government clients, translate policy and operational needs into system logic, and keep implementation efforts aligned and on track. As a Business Analyst, you'll be the glue between customer intent and product execution - mapping complex workflows into documentation our developers and configurators can build from with confidence.
If you've ever been the person who not only figured out what needed to happen - but made it happen before anyone else could define the plan-you'll thrive here. What You'll Do
Lead JAD (Joint Application Development/Configuration) sessions to identify required functionality and use cases
Elicit, document, and validate business and functional requirements across program, legal, IT, and fiscal stakeholder groups
Draft and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and user acceptance criteria
Translate high-level program policies into field-level configuration rules, workflow logic, and compliance validations
Map out and revise As-Is and To-Be business processes with clients, identifying pain points and automation opportunities
Serve as a customer-facing subject matter expert for specific grants lifecycle workflows and funding logic
Create and manage traceability matrices linking requirements to system configuration and test coverage
Collaborate with development and configuration teams to align on functional design and validate system behavior
Coordinate UAT cycles and guide clients through test script execution and results validation
What You'll Bring
3-5 years in SaaS implementation, business analysis, or public sector consulting
Proven success facilitating discovery sessions and requirements workshops (e.g., JAD)
Experience drafting BRDs, FRDs, and traceability matrices used in successful implementations
Strong familiarity with government workflows (grant application intake, program compliance, fiscal reporting)
Demonstrated ability to translate policy or regulatory guidance into system logic and business rules
Experience partnering with QA or config teams to co-author test cases and validation scripts
Adept in business process mapping (As-Is/To-Be) and helping customers evaluate what to automate, eliminate, or streamline
Strong documentation and stakeholder communication skills
Experience with our Tech Stack Tools: Azure DevOps, Lucidchart/Visio, Microsoft Office Suite
What Success Looks Like
All business and functional requirements are traceable, testable, and documented by the end of the discovery phase
Configuration and development teams report fewer than 10% scope revisions post-discovery
Stakeholders from multiple departments feel understood, aligned, and clear on what's being built
UAT test plans and results are directly tied to your requirements, resulting in faster client sign-off
At Agate Software you'll be part of a team that is dedicated to making a difference through cutting-edge technology and unwavering dedication to our impactful work. If you're ready to make a significant contribution to communities in need and grow your career in an inspiring and challenging environment, apply today!
Diversity Commitment:
As an equal opportunity employer, we are committed to fostering an inclusive environment where an expansive range of ideas, backgrounds, and perspectives are the foundation for innovation. We strive to attract, develop, and retain the brightest minds from all walks of life, and
we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives that contribute to the diversification of our team
. Individuals who embrace innovation and intellectual curiosity are invited to bring their unique personal and professional experiences to the table to enrich our creativity, thought leadership, and discovery.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Auto-ApplyServiceNow Business Analyst - PST and MST Time Zone
Business analyst job in Chandler, AZ
We are a leading organization that specializes in providing innovative ServiceNow solutions. As we continue to grow and evolve, we are seeking a highly skilled and experienced ServiceNow Business Analyst to join our team. This role will focus on driving the design, configuration, and optimization of ServiceNow solutions while working closely with business stakeholders to translate their requirements into actionable technical solutions. If you're passionate about process improvement, ServiceNow, and creating business value, we want to hear from you!
As a ServiceNow Business Analyst, you will act as a liaison between business stakeholders and technical teams to ensure the successful implementation and optimization of ServiceNow solutions. You will be responsible for gathering, analyzing, and documenting business requirements and working with development and implementation teams to translate these into technical solutions that meet business needs.
Note: Role is open for contract - and contract to hire.
Key Responsibilities:
Requirements Gathering & Analysis: Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules.
Business Process Mapping: Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows that leverage ServiceNow functionality.
Solution Design: Work closely with ServiceNow developers and architects to design solutions that meet business requirements, ensuring the alignment of the ServiceNow platform with business objectives and ITIL best practices.
User Stories & Documentation: Develop detailed user stories, process flows, and use cases for ServiceNow configurations, customizations, and integrations.
Configuration Support: Assist in the configuration of ServiceNow applications, including setting up business rules, workflows, forms, reports, and dashboards to meet business requirements.
Testing & Quality Assurance: Coordinate user acceptance testing (UAT), ensuring that solutions are thoroughly tested and meet business expectations before deployment.
Stakeholder Communication: Maintain regular communication with business users and technical teams to ensure alignment on project goals, timelines, and deliverables.
Continuous Improvement: Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities based on business feedback and performance metrics.
Training & Support: Provide training and support to end-users on new or enhanced ServiceNow features, ensuring a smooth transition and adoption of new solutions.
Change Management: Help support the change management process for ServiceNow upgrades and enhancements, ensuring proper communication and user readiness for changes.
Required Qualifications:
Experience: 5+ years of experience as a Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation.
ServiceNow Knowledge: Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.
Business Analysis Skills: Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with both business and technical teams. Strong presentation and facilitation skills.
Stakeholder Management: Proven ability to work with various stakeholders, including business leaders, IT teams, and external vendors, to gather requirements, manage expectations, and deliver results.
Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex business challenges and propose effective solutions.
ITIL Knowledge: A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial.
Certifications: ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable.
Preferred Qualifications
Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups
Knowledge of ServiceNow integrations (REST/SOAP) and data management
Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes
Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics
Experience with data migration and integration projects involving ServiceNow
Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow
Note: Open to contract - and contract to hire Please specific which you prefer. abarnett@noorstaffing.com
Business Analyst/Jr(36088)
Business analyst job in Phoenix, AZ
IDEALFORCE has a CONTRACT position available immediately for a Junior Business Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Client is considering only LOCAL CANDIDATES for this role.
Job Description
The role of the Business Analyst, Jr. is to work with business stakeholders and technical teams to create business requirements and process improvements throughout the project's life cycle. The Business Analyst, Jr. will also provide high-level support to the project's customers by analyzing data and facilitating communication between development and support solution teams.
• Understand what the business does and how it is done
• Analyze business functional requirements to identify information, procedures and decision flows
• Assist in identifying scope of work
• Elicit requirements and document in the business requirements document format
• Prepare business process maps and high-level work flows
• Create the following documents use case, functional specification, wireframes, process flow diagrams, and responsibility matrices
• Work with Sr. level BA to Identify business processes for redesign; Determine how to improve existing business process; Identify modifications to automated processes
• Work with Sr. level BA to identify complex requirements across systems and business domains
• Work with Sr. level BA to understand the integration of processes across domains, scope, charter, plans
• Ability to communicate technical information to a non-technical audience; communication of business information to a technical audience
• Work with Sr. level Application Developer to
• Co-ordinate testing efforts with Quality Assurance
• Understand enterprise data systems and how they function
• Analyze educational data models in order to provide technical support for vendors and local education agencies
• Ability to establish good working relationship with customers
• Work with vendors to provide support through data certification process
• Work with Project Manager and Solutions Support Director to identify support processes for redesign; determine how to improve existing support processes; identify modifications to automated processes
• Work with IT Communications team to identify support communications processes for redesign; determine how to improve existing support processes; identify modifications to automated processes
• Performs other duties as assigned or apparent.
• All other duties as assigned
Qualifications
• BS Degree CS or MIS or equivalent
• Ability to formulate concepts, plans, and processes
• Proficient in HTML, JSON, and SQL
• Ability to understand and evaluate underlying data models and databases
• Excellent communication skills with internal and external customers
• Ability to interface with all levels of organizational structure
• Experience in managing customer expectations
• Advanced skill with Microsoft Office suite of applications
• Some exposure to SCRUM methodology is preferred
• Proficient in Microsoft Office Suite, specifically Word, Excel, and PowerPoint
• Knowledge of Microsoft Team Foundation Server (TFS) and Microsoft Project are preferred
• Demonstrated ability to use discretion and make sound decisions
• Ability to excel in a collaborative and distributed team environment
• Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues
• Ability to work under pressure
• Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs
• Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.
Additional Information
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Business Systems Analyst
Business analyst job in Phoenix, AZ
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Expertise in MS Excel, VBA Code and Microsoft Access, such as knowledge of spreadsheet functionality including v-look-up, pivot tables, charts, graphing, and automation of reporting
Ability to collect, organize, manipulate, clean, analyze, and disseminate large datasets with attention to detail
Demonstrated ability to provide insight and accurate judgment in addressing and resolving analytical reporting challenges and opportunities
Exceptional strategic thinking, strong quantitative and problem solving skills, high attention to detail
Micro Strategy, SQL, SAS, Tableau, Blue Light are a plus
Excellent written and oral communication skills
An ability to manage multiple projects and deadlines simultaneously; partner with multiple stakeholders to drive results; and a willingness to be a deadline-driven team player
BA or BS Degree (Economics or other quantitative fields preferred)
Qualifications
Strong interpersonal, organizational and time management skills
Strong collaborative skills and experience working with different stakeholders.
Motivated self-starter with a strong work ethic and ability to be flexible in a global and rapidly changing environment.
Demonstrated ability to drive results and strong will to succeed.
Additional Information
To apply for this position or to discuss further please contact:
Vishwas Jaggi
************
M612-Data Analyst 5681.
Business analyst job in Phoenix, AZ
Job Description
is hybrid in Phoenix, AZ - with some time spent in office for meetings.
In Person interview is required.
Our direct client has an opening for a Data Analyst 5681.
is up to 12 months with the option of extension. The client is in Phoenix, AZ.
Please send us your rate and resume.
50% - Develop test plans/scenarios/cases/scripts to ensure appropriate test coverage. Provide direction to developers to implement solutions per requirements. Execute testing based upon documented test cases/scripts and ensure applications tested meet customer defined business requirements per documented user acceptance criteria. Conduct user acceptance testing with end users to ensure implemented solution meets expectations. Document and track software defects as well as issues with performance and usability.
30% - Identify, evaluate, and document business needs and objectives, operational processes and procedures, problems and requirements. Understand the business case, and gaps in documented business process (as is vs. to be). Perform requirements elicitation/documentation/management, as well as use case documentation (standard, alternate, and error) to assist developers in creation of solutions to meet business objectives. Leverage understanding to document meaningful user acceptance criteria for user stories. Capable of facilitating communication between stakeholders from all levels of the organization while objectively identifying and resolving conflict.
20% - Identify and document processes and procedures related to Business Analysis and Quality Assurance standards, including opportunities for improvement.
Identify candidates for test automation, document test flow and data requirements/dependencies, and implement using approved tools.
Required Skills
• Windows Server Experience
• SDLC - Agile (Scrum, Kanban) Experience
• Intermediate Visual Studio/TFS/VSTS Experience
• Intermediate VSTS Experience
• Intermediate STLC Experience
• Intermediate .Net Applications, ETL Experience
• Intermediate SQL Server 2008 R2 & 2016 Experience
• SSIS/SSRS Experience
• Backend database testing to include: tables/views
• Intermediate MS Office (Word, Excel, PowerPoint, Access) Experience
Nice-To-Have Skills
• Backend database testing to include: indexes, triggers, stored procedures, packages
• Experience with API testing
• Experience with Automated testing
Construction Cost Data Analyst
Business analyst job in Phoenix, AZ
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programs as we turn challenge into opportunity and complexity into success.
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.
Job Description
Turner & Townsend are engaged to support our client with many complex projects, and we are seeking the ideal Construction Cost Data Analyst responsible for data management, analytics and dashboard reporting development for our technology client's Global Data Center Portfolio. As part of this role, you may also be required to perform cost management duties for related projects.
Responsibilities:
Analyze cost trends, issues and opportunities for a global data center portfolio. Projects are across various regions, in different construction stages and ranging from small colocation fit-out to large hyperscale lease.
You will likely perform a variety of analyses such as benchmarking, trend identification, growth forecasting to add value to problem-solving discussions.
Provide insights and/or recommendations based on analysis to facilitate internal initiatives.
Ability to present analysis findings in a clear concise and professional manner.
Identify ways to improve and streamline processes with the use of software tools and/or automation.
Review contractor and subcontractor pricing against benchmarks, including identifying and negotiating outliers.
Develop and maintain project cashflow forecasts and accruals on a monthly basis.
Analyze project budgets against program-wide benchmarks and ongoing cost trends.
If necessary, provide recommendations to the client on project funding needs based on those benchmarks and cost trends.
Support the client in compiling information required for capital planning requests (funding).
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Qualifications
Minimum of 4 years of using technical skills such as benchmarking, data modeling, and statistical methods to solve problems.
Previous commercial experience in data center or industrial / manufacturing projects.
Advanced software skills in Excel and Power BI Dashboards.
UAT/QA experience is helpful.
Strong presentation skills and ability to thrive in a client-facing role.
Good organization skills, ability to multi-task, prioritize, and be a team player.
Additional Information
*On-site presence and requirements may change depending on our clients' needs.*
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at
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Turner & Townsend does not accept any speculative or unsolicited CV's that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV's will be treated as a direct application.
All your information will be kept confidential according to EEO guidelines.
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Data Analyst 4
Business analyst job in Tempe, AZ
Data Analyst 4 Job ID: 21-11545 Client is seeking a Data Analyst to coordinate changes to computer databases, test, and implement the database applying knowledge of database management systems. Job Responsibilities: * Expert level knowledge and experience in complex database structure (preferably in MDM and EDW environment)
* Must have experience writing complex SQL (preferably ORACLE) and experience in Microsoft products - Excel, PowerPoint and Visio
* Must have experience in Analyzing Data Quality, Control and Health Check.
* Identified DQ gaps for various (in few 100s) existing "DQ Health Check batches"
* Independent and pro-active while able to make decision and handle pressure in fast pace environment
* Drive projects from discovery phase to solution proposal to delivery and Coordinate with all impacted line of businesses, IT Partners and various work streams
* Prior experience in Banking and Finance preferred
* Prior PM experience will be helpful
* Thorough understanding and application of principles, standards, industry practices, techniques and concepts
* Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
* Demonstrated ability to develop solutions to highly complex and diverse analytical problems which requires an in-depth evaluation of variable factors.
* Must have solid organizational skills, with the ability to handle complex projects in a multi-tasking environment and meet deadlines with quality results.
* Job details
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Graduate Data Analyst
Business analyst job in Phoenix, AZ
The main responsibilities of this role include -
Assist in the preparation of reports and building complex data models
Devise new data collection and analysis processes
Work with key stakeholders to priorities information needs
Analyse results and report findings to the business
Identify and interpret trends or patterns in complex data sets
Develop strategies to optimise the quality of statistical results
Maintain database
Research background materials, including relevant economic and financial data
Assist in the development of long-range financial forecasts and related budgets
The Successful Applicant
The Successful Applicant will have the following -
Bachelors degree in Business / Commerce or related discipline
Ideally 1-3 years of experience, however, will also consider graduates straight from University
Intermediate Excel skills
Strong analytic skills and problem solving
Strong communication skills
Proficient in Power BI (preferred)
What's on Offer
New office currently being built
Opportunity to develop and enhance career
flexible working arrangements
Work closely with the CFO
Attractive remuneration and bonus
Flexible working arrangements