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Top 50 Business Analyst/Program Manager Skills

Below we've compiled a list of the most important skills for a Business Analyst/Program Manager. We ranked the top skills based on the percentage of Business Analyst/Program Manager resumes they appeared on. For example, 18.2% of Business Analyst/Program Manager resumes contained Business Requirements as a skill. Let's find out what skills a Business Analyst/Program Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Business Analyst/Program Manager:

1. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Analyst/Program Manager jobs:
  • Required accelerated learning through independent study of SAP systems as well as obtaining business requirements through collaboration with department leaders.
  • Served as project administrator with accountability in managing and customizing TestDirector in accordance to business requirements.
  • Analyzed business requirements and developed new policies and procedures to enhancements Dell s existing operational environment.
  • Worked with Business Partners in gathering and defining Business Requirements.
  • Designed user-focused interfaces, interpreting business requirements for software developers.
  • Create specifications for systems to meet business requirements.
  • Load business requirements in Quality Center.
  • Understand the business implications of solutions, and assist in defining the solutions to support any future business requirements.
  • Created business requirements documents for IVR programming, report, export, import and other programming.
  • Worked with Executive sponsorship team and created business requirements for buy-in from business groups and IT.
  • Work closely with Development, testing and QA team to communicate and work with Business Requirements.
  • Worked closely with clients to define, map and document business requirements and processes.
  • Contacted process owners to obtain business requirements, define procedures and fill process gaps.
  • Created business requirements for IT engineers and assisted in user interface design.
  • Led the definition of overall business requirements for the initiative.
  • Analyzed Business requirements with regards to reporting Designed, implemented, and managed user acceptance testing process and procedures.
  • Identified opportunities for business process and systems reengineering and reviewed packaged solutions to meet business requirements.
  • Managed Traceability Matrix to trace Business Requirements, Functional Requirements and Use Cases.

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2. Project Management

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high Demand
Here's how Project Management is used in Business Analyst/Program Manager jobs:
  • Established project management discipline and implemented associated program management office.
  • Reported the defect management status (including Defect Aging report) to the project management audiences.
  • Mentored other members of the project management staff, and evaluated performance of project team members.
  • Provided project management support to the Associate General Counsel/Director of Compliance and Ethics.
  • Document as-is project management and help define and document to-be processes.
  • Project Management: Managed and inspired cross-functional teams to deliver targeted business results.
  • Provided transitional leadership, training & ongoing guidance for the IT Project Management function.

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3. New Product Development

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high Demand

4. User Acceptance

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high Demand
Here's how User Acceptance is used in Business Analyst/Program Manager jobs:
  • Performed user acceptance testing and coordinated the testing activities of internal business groups.
  • Conducted user acceptance testing of completed/upgraded applications.
  • Performed quality assurance testing and managed user acceptance testing with the client and vendors associated with a project.
  • Designed, implemented, and managed user acceptance testing process and procedures.

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5. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Analyst/Program Manager jobs:
  • Facilitated emergency evacuation drills and exercises and developed actions plans for process improvements and departmental tasks.
  • Performed continuous process improvement on internal project management methodologies.
  • Led development and implementation of process improvements:.
  • Identified and managed business process improvement initiatives.
  • Develop automation and process improvements.
  • Delivered an annual savings of 5% (3.2 M) through continuous process improvement product cost control.
  • Suggested and implemented process improvements to both internal and external operation teams using the TMS system.
  • Developed and managed research projects, sales reports and process improvement for the eSales organization.
  • Identified workflow and process improvements to increase usability and user efficiencies and reduce technical redesign costs

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6. Business Units

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high Demand
Here's how Business Units is used in Business Analyst/Program Manager jobs:
  • Engaged HR regularly to execute training and awareness sessions for executives and business units in support of business continuity.
  • Coordinated global business units; including manufacturing, engineering and finance toward long-range inventory reduction plans.
  • Managed an $18 million program and outlined the implementation and deployment strategy across autonomous business units.
  • Maintain ownership and direction of one of the key growth business units.
  • Worked across all business units to effectively manage vendor and schedule to tight deliverable timelines.
  • Work closely with the business units in designing and documenting business process flows, re-engineering processes and improving efficiencies.
  • Gathered application and software requirements per business units and ensured implementation by the IT Department using MS Excel.

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7. Customer Service

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high Demand
Here's how Customer Service is used in Business Analyst/Program Manager jobs:
  • Formulated recommendations to improve business processes, operational tactics and customer service.
  • Own suite of call center applications for customer call tracking, customer service representative performance review and call center facilities mapping.

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8. Test Cases

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high Demand
Here's how Test Cases is used in Business Analyst/Program Manager jobs:
  • Create flow diagrams & document test plan, test cases & test scripts by identifying functional areas/process flows.
  • Involved in system and user acceptance testing phases, developing test cases and monitoring resolution of defects.
  • Involved in creating test cases based in business needs, implementation of BAT and UAT Testing.
  • Defined the business use cases and documents the user acceptance test cases and test plans.
  • Modified RA business process, Visio diagrams and test cases in support of Integration and Testing efforts.

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9. SQL

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high Demand
Here's how SQL is used in Business Analyst/Program Manager jobs:
  • Performed additional analysis and research utilizing SQL prior to campaign initiatives or modifications.
  • Teach SQL, AWK, and Optimization training sessions to new hires.
  • Designed drill-down reports using SQL, Perl, Tcl, and Excel to dissect customer behavior.

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10. UAT

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high Demand
Here's how UAT is used in Business Analyst/Program Manager jobs:
  • Managed a team of individuals comprised of network and platform provisioning specialists which included performance evaluations, coaching and mentoring.
  • Provided Business expertise in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.
  • Executed vendor evaluation studies and recommended vendor solutions based on extensive vendor research for the transportation application.
  • Gather, evaluate, analyze, document business requirements and translation into proper solution specifications.
  • Administered vendor evaluation database and provided help-desk support for Sprint University.
  • Evaluated comprehensive training data, facilitating continuous improvement and root-cause analyses.
  • Participated in the evaluation of Mobile Device Management system.
  • Design, develop and conduct use and test-case scenarios/test plans for User Acceptance Testing (UAT) to ensure successful launch.
  • Selected to serve as the Recorder on two Source Selection Evaluation Teams (IM&S and FISINT Modernization).
  • Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.
  • Entered all evaluation data; created, edited, and disseminated all final source selection reports.
  • Created and Reviewed UAT scripts for different modules developed by the consulting firm.
  • Conducted UAT, Provided end user training and extensive go-live assistance.
  • Managed team of testers during BAT/UAT using Quality center.
  • Performed employee evaluations, performance reviews and employee development.
  • Set guidelines for the valuation of Web partnership deals.
  • Developed queries using SQL during UAT and Regression Testing.
  • Evaluated daily performance of call center specialists.
  • Strategized & planned Quarterly Review, budget planning, proper technical alternatives were evaluated and selected.
  • Spearheaded project teams to improve customer touchpoints and to evaluate processes.

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11. Sharepoint

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high Demand
Here's how Sharepoint is used in Business Analyst/Program Manager jobs:
  • Developed and administered departmental project dashboards in MS SharePoint for management of business continuity plan documentation.
  • Developed new SharePoint sites and administration of existing Lotus Notes databases.
  • Maintained an implementation of MS SharePoint for tracking and reporting on projects underway and requests pending.
  • Ensured documents required for Program milestone closure are captured appropriately on the Program's SharePoint site.
  • Created a SharePoint repository of all project plans mapping development and processes through 2013.
  • Customize SharePoint modules for internal and external client sites and maintain user security logs.
  • Developed the transition plan and coordinated the transition from Lotus Notes to SharePoint.
  • Develop SharePoint lists, forms and requirement documentation to support.
  • Worked with Windows, Linux, UNIX, Business Objects, Crystal Reports, SharePoint and IBM Cognos.

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12. Architecture

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high Demand
Here's how Architecture is used in Business Analyst/Program Manager jobs:
  • Established Business Architecture Forum promoting cross-functional/executive engagement with architects.
  • Provided technical support for varied technologies, architectures and related projects.
  • Develop methodology and approach for business architecture and business analysis activities.
  • Lead Service Oriented Architecture (SOA) platform and program initiatives for Enterprise IT in large- scale 5 year effort.
  • Recruited/trained/coached resources for new IT functions: Process Architecture & Resource Management.
  • Work with Product Design and the Architecture team to determine workflow and solving customers problem.

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13. QA

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high Demand
Here's how QA is used in Business Analyst/Program Manager jobs:
  • Led QA effort for learning activities, hired 20+ QA analysts, and reduced bugs in released product by 97%.
  • Managed cross group coordination between Business owners, UI Developers, Content editor, QA and offshore development team.
  • Modified QA process, incorporating the Information Architects' input and sign off for more effective UAT's.
  • Oversee tracking and QA, ensuring IT fully understands the solution, and identified Use Case Scenarios.

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14. ERP

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high Demand
Here's how ERP is used in Business Analyst/Program Manager jobs:
  • Directed an enterprise wide program for personal retail forms management & redesign efforts by interacting with all business units across Fidelity.
  • Conducted interviews with customers to gather requirements and interpret feedback to incorporate into Concept Model.
  • Developed SDLC methodology for designing, implementing and governing new enterprise program and technology platform.
  • Conceptualized and created an enterprise Data Integration Architecture for enhanced user experience.
  • Worked closely with business leadership to implement enterprise-level strategic initiatives.
  • Facilitate Status meetings for a new enterprise application.
  • Serve as product owner and business analyst for enterprise software system; design business and software requirements based on customer needs.
  • Initiated program initiative with a POC (Proof Of Concept) document and socialized with 5 distinct global enterprise IT teams.
  • Planned, administered and monitored post production training and support to the enterprise customer service representatives (Train-the-trainer method).
  • Developed intuitive content for training users on enterprise platforms, including development of e-learning user guides, demos and simulations.
  • Managed a team of 20 skilled professionals supporting lean design, configuration and building a solid solution through ERP implementation.
  • Served as Team Lead for the enterprise infrastructure architecture team for nation's leading comprehensive hospice health care organization.
  • Led enterprise-wide IT cost reduction; licensing rationalization/compliance: reduced $15M AMC by 20%.
  • Plan, schedule and execute all stages of enterprise software, hardware and system implementations.
  • Launched Enterprise Architecture program - Training, workshops, tools, process integration & adoption.
  • Created quarterly PowerPoint presentations to of CDI project progression to department.
  • Develop and interpret organizational goals, policies, and procedures.
  • Developed in-depth Business Analysis documents for the design and development of the companywide enterprise relationship management system (ERM).
  • Established PMO and methodology for developing web services on global enterprise platform.
  • Partner /Customer Portal, Enterprise CMS Led a large scale initiative to migrate legacy portal platform to a scalable Weblogic Portal.

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15. Sdlc

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Here's how Sdlc is used in Business Analyst/Program Manager jobs:
  • Designed a prototype Erwin database design and a Share point GUI supporting a global QA initiative on document SDLC compliance.
  • Lead full SDLC projects by reporting status and confirming transitory project requirements utilizing offshore and vendor resources.
  • Developed a SDLC cycle to adequately address changes needed on projects (Water Project).
  • Implemented global SDLC process adoption & compliance and transition to Agile SCRUM development.
  • Develop lists and dashboards as tools for SDLC tracking.

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16. Online

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average Demand
Here's how Online is used in Business Analyst/Program Manager jobs:
  • Managed travel agency and global online booking tool contractual obligation ensuring compliance to terms and procedures.
  • Implemented and managed online hotel directory portal, and internal communications to support saving initiatives.
  • Reconciled and approved monthly agency, travel security and online portal invoice.
  • Executed marketing campaigns including online, brochure, trade show, radio and print ad copy.
  • Perform and lead testing for each product in various test tools before launching the product online.
  • Direct Response Agency for Broadcast, Cable, Syndication, Print, Radio and Online Media.
  • Improved adoption, compliance and procedure of online portal and expense system by 8 percentage points.
  • Developed, generated and maintained over 40 online reports using SQL Server Management Studio suite.
  • Governed and maintained critical KPI metrics for the organization as well as developing online reports.

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17. CRM

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average Demand
Here's how CRM is used in Business Analyst/Program Manager jobs:
  • Created the required documentation for multiple CRM instances including: Requirements Documents and Functional Specifications.
  • Created reporting dashboards to display important metrics for each functional group and pulled custom reports from CRM to meet business needs.
  • Configured and managed an instance of Microsoft Dynamics CRM 2011 used to track platform sales and to manage a support desk.
  • Documented user support activity, such as system problems, corrective actions, resolution status, and completed CRM deployment.
  • Created training materials and trained customers to use specially-configured tools in Microsoft Dynamics CRM to manage their business functions.
  • Served on several teams to implement new Customer Relationship Management (CRM) systems.
  • Involved in uCRM initiative and documenting the requirements and timelines.

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18. Scrum

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Here's how Scrum is used in Business Analyst/Program Manager jobs:
  • Documented detailed business requirements and functional specifications into User Stories and Use cases with Scrum and Agile/Iterative methodology.
  • Leveraged an Agile scrum deployment model to scale out the deployment processes to support an additional 40,000 client seats.
  • Led IT teams in daily status/scrum calls to identify obstacles and immediate steps to resolution.
  • Have worked as Product Owner and Scrum Master on several projects.
  • Assisted in implementing Scrum and facilitated daily stand ups.
  • Facilitate SCRUM calls and internal project meetings and demos.

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19. PMO

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average Demand
Here's how PMO is used in Business Analyst/Program Manager jobs:
  • Designed, socialized and implemented global PMO and governing framework for utilizing SOA services.
  • Designed, socialized and implemented SOA PMO and governing framework.
  • Key Accomplishment: Executed time-sensitive eRoom administration project for Audience PMO to resolve urgent file capacity issue.

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20. Risk Management

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Here's how Risk Management is used in Business Analyst/Program Manager jobs:
  • Re-designed company's change management form to incorporate risk management analysis, assumptions and budgets.
  • Implemented Risk Management database to manage alerts and signals received dealing with possible stolen or counterfeit product.

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21. Stakeholders

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average Demand
Here's how Stakeholders is used in Business Analyst/Program Manager jobs:
  • Perform fit gap analysis, solution evaluation & recommending best suited solution approach in consultation with key business stakeholders.
  • Utilized Agile development strategies across regional teams to better manage and collaborate with external stakeholders.
  • Implemented review and continuous improvement of process quarterly with the organization stakeholders and personnel.
  • Determine mobile technology strategy; recommend business and technology solutions to stakeholders.
  • Work with stakeholders to understand current reporting processes and data gathering requirements.
  • Translated/explained data models to stakeholders in terms of their process management.
  • Provided weekly status updates to all stakeholders including senior leadership.
  • Manage key stakeholders cross-functionally within Cisco.
  • Collaborated directly with project owners and key stakeholders to ensure existing and requested changes are documented, and advocates business needs.
  • Collaborated with all stakeholders in the seamless execution of User Acceptance Test (UAT)plan.
  • Develop effective means to streamline the flow of critical information between partners and stakeholders.
  • Collaborated with functional and global stakeholders on a POD metrics and portal consolidation plan.
  • Gathered, reported and presented metrics on project health to management and stakeholders.
  • Liaised with project sponsors and stakeholders to secure resource commitment and support.
  • Provided leadership and guidance to project team and stakeholders.
  • Participated in project meetings and collaborated with cross-functional teams, business partners and other stakeholders to resolve issues.
  • Worked with stakeholders to develop process flows for existing and modified business operations for both the KDOR and Alert business interfaces.
  • Create workflow diagrams to document current and future business environment, validating with the client and shared with project stakeholders.
  • Partner with Channels, Engineering, Supply Chain, Contracts, legal and Stakeholders as well asa the Customer.
  • Received broad support from all stakeholders and work resulted in a fresh UAT strategy that reduced overall lifecycle time

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22. Oversaw

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average Demand
Here's how Oversaw is used in Business Analyst/Program Manager jobs:
  • Managed and oversaw project implementation including
  • Managed client relationships, oversaw and directed multiple projects, and managed off shore vendors.
  • Developed and oversaw the development of estimates for the program effort.
  • Created two custom courses with vendors and oversaw training delivery.
  • Key Projects, Achievements & Responsibilities Oversaw software development program portfolio of Microsoft Research division.

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23. KPI

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average Demand
Here's how KPI is used in Business Analyst/Program Manager jobs:
  • Generated recurring reports on global project initiatives, operational KPI's, financial, and other data.
  • Verified progress and assessed program success by defining KPI's and developing metrics.
  • Tracked progress of distributor programs and suggested improvements based on KPI metrics.
  • Used Business Intelligence Reporting Tool to create KPIs and Scorecards to improve profitability measures and comparative financial analysis.

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24. Status Reports

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Here's how Status Reports is used in Business Analyst/Program Manager jobs:
  • Interfaced with the Business Program Office, Customer Representatives, End Users Testers, and routinely provided Executive level Status Reports.
  • Created business requirements, statements of work, task plans, status reports, testing plans, issues/action item logs.
  • Managed, designed and distributed monthly Joint Sales program status reports to all levels of WESCO management.
  • Created status reports for teams, groups and executive level.
  • Created task plans, status reports, issues/action items log.

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25. XML

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average Demand
Here's how XML is used in Business Analyst/Program Manager jobs:
  • Delivered engagements include: o Implementing a healthcare provider's message-bus platform involving EDI, XML and Trizetto Facets.

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26. Business Development

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average Demand
Here's how Business Development is used in Business Analyst/Program Manager jobs:
  • Conducted business development/sales workshops and new member orientations.
  • Provided business development services for the company's contracts and future revenue opportunities.
  • Played an influential role in the evolution of reporting key performance indicators in connection to AppleCare Business Development Analytics.

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27. Data Analysis

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average Demand
Here's how Data Analysis is used in Business Analyst/Program Manager jobs:
  • Developed comprehensive reports and formulated short/long term plans and key objectives based on extensive market research and demographic data analysis.

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28. Salesforce

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average Demand
Here's how Salesforce is used in Business Analyst/Program Manager jobs:
  • Led development of custom quoting tool built in Salesforce from requirements definition to implementation.
  • Managed integration of customer accounts from merger and acquisition (300K+) and partner-centric (50K) activities into Salesforce.com.

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29. Training Programs

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average Demand
Here's how Training Programs is used in Business Analyst/Program Manager jobs:
  • Completed a multi-level SAP ABAP Training programs.

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30. HR

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low Demand
Here's how HR is used in Business Analyst/Program Manager jobs:
  • Provided customer facing support through status reports, metric reporting/development, incident/escalation management, change control management and budget/forecasting.
  • Created and implemented Quality Assurance team to develop QA processes utilized throughout the organization to ensure efficiency.
  • Managed organizational change through development of scenarios to improve worker handling of critical materiel.
  • Delight internal and external customers through improved software quality and streamlined information flows.
  • Introduced optimized support-levels through utilization and enforcement of Minimum Acceptable Service Levels.
  • Created and managed incentive and recognition programs throughout business customer care locations.
  • Assisted in mapping the gaps for CCHIT certification for the EHR and helped to develop subsystems for CalMed Systems of CA.
  • Led meetings with IT and stakeholders to identify root cause and resolution path for data issues; monitored through resolution.
  • Handle end to end responsibilities through the various phases of development and launch the solution across multiple channels i.e.
  • Oversee and manage all phases of a project, from initial documentation through testing coordination to implementation.
  • Work with HR in translating demand for all IT related FT and contracting resources.
  • Improved store participation throughout the network, driving additional revenue for the company.
  • Developed a complete reporting system through PL/SQL to support company wide reporting.
  • Increased team productivity by 30% through prioritization and restructuring strategies.
  • Promoted change through establishment and sharing of best practices.
  • Improved turnaround times and overall customer satisfaction through Order Processing initiative.
  • Worked closely with IT, Business Team Leaders and Vendor through various releases of CDI Project utilizingSDLC.
  • Managed onboarding program for HR, resulted in seamless integration and positive ROI on new hires
  • Saved Agilent over $250K through identification of time reporting discrepancies.
  • Follow through with approvers to ensure the require approvals were received.

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31. SME

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low Demand
Here's how SME is used in Business Analyst/Program Manager jobs:
  • Provide business consulting and process assessment expertise in strategic performance management methodologies, aligning with business goals.
  • Developed an organization specific self-assessment tool and a quarterly review process to sustain compliance.
  • Review company websites for accessibility assessment level of effort for service requests.
  • Promoted to IT Business Analyst based on management's assessment of my knowledge, and demonstrated capabilities in business operations.
  • Led information risk assessment process and created remediation action plan for new, rapidly expanding sales forecasting system.
  • Complete business and operations assessment, including current state, future state and gap analyses.
  • Work closely with the lead architects and analysts to develop thorough assessments and project plans.
  • Led 'Right People-Right Place' analysis for organizational restructuring, skills assessment & development.
  • Review assessments for all departments prior to assessment.
  • Interacted with client SMEs to gather new requirements and prepared business requirements document.

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32. Internet

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low Demand
Here's how Internet is used in Business Analyst/Program Manager jobs:
  • Led business recovery, workforce management, and internet portals to C-level clients in Fortune 1000.
  • Developed a departmental training program focused on technical internet analysis and report writing to support execution of global internet strategy.
  • Developed downloadable forms and Internet incentives to increase traffic to the booking website.

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33. Sigma

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low Demand
Here's how Sigma is used in Business Analyst/Program Manager jobs:
  • Utilized Lean and Six Sigma methodologies to optimize operational effectiveness and efficiency resulting in an 80% increase in operational capability.
  • Developed, managed and completed a $185k annual savings project for ISC project planning as a Six Sigma project
  • Provided technical assistance with numerous Six Sigma Greenbelt and Black Belt projects.
  • Key takeaways: Learned, help desk support, training grants, six sigma and facilitate virtual training.

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34. Web Application

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low Demand
Here's how Web Application is used in Business Analyst/Program Manager jobs:
  • Documented requirements to develop and enhance web applications.

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35. ROI

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low Demand
Here's how ROI is used in Business Analyst/Program Manager jobs:
  • Conducted vendor audits for performance, process issues, and ROI.
  • Developed preliminary cost, ROI, and technical assumptions and obtained approval for 10 new model vehicle and powertrain programs.
  • Worked on Information Publishing and Content Management in the Shareproint sites.

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36. JAD

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low Demand
Here's how JAD is used in Business Analyst/Program Manager jobs:
  • Conducted JAD sessions and facilitated prototyping sessions.

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37. Business Operations

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low Demand
Here's how Business Operations is used in Business Analyst/Program Manager jobs:
  • Provided operational support, analyzed, and produced reports on international business operations.
  • Reported to the Senior Manager of Business Operations.
  • Analyzed business operations, architected projects and programs, facilitated customer escalation management, managed budgets and global, cross-functional teams.

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38. RFP

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Here's how RFP is used in Business Analyst/Program Manager jobs:
  • Developed RFP's project scoping, sizing and pricing estimates.
  • Created proposals and responses to client and vendor RFP s.
  • Improved response time and accuracy for RFPs by more than 50%.
  • Provided pre-sales support in the form of demos, webinars, whitepapers, blog articles, & RFP responses.

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39. BRD

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low Demand
Here's how BRD is used in Business Analyst/Program Manager jobs:
  • Completed Phase I BRD and integration milestones on time.
  • Updated BRD to include Change Request (CR) as CR are approved.
  • Prepare BRDs to implement changes for IT.
  • Documented BRDs, FSDs, and engaged QA and IT teams to deliver projects on schedule.

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40. Data Warehouse

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low Demand
Here's how Data Warehouse is used in Business Analyst/Program Manager jobs:
  • Analyze product trends through the use of extracts from data warehouse and other systems to ensure proper product procurement.
  • Managed multiple data warehouse projects throughout the entire project lifecycle from planning and resource allocation all the way through to execution.

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41. Action Plans

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42. Cost Savings

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low Demand
Here's how Cost Savings is used in Business Analyst/Program Manager jobs:
  • Managed multiple project teams that generated > $5 M of cost savings by refreshing and consolidating manufacturing infrastructure.
  • Deployed new methodology to increase accessibility and effectiveness of training resulting in an immediate 5% cost savings.
  • Identified over $150k net cost savings initiatives in Contact Center, representing 22% of dept budget.
  • Led an $8M process and tool project resulting in over $2M/Yr in cost savings.

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43. New System

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low Demand
Here's how New System is used in Business Analyst/Program Manager jobs:
  • Created and successfully executed end-to-end system migrations plan and ensured steady state of new system.
  • Documented new systems for customer training.
  • Identified capability gaps and provided enthusiastically adopted solutions for existing and new systems with good systems analysis and documentation.
  • Worked closely with vendor Experian Cheetah mail with Data Migration of legacy data to new system.
  • Removed existing ATMs from financial institutions and retail establishments and installing a new systems.

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44. ISO

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low Demand
Here's how ISO is used in Business Analyst/Program Manager jobs:
  • Appointed lead company liaison responsible for administration, contract negotiations, and asset/service procurement.
  • Managed new requirements and change requests, system outages and emergencies (weather/upgrades), and ensured ISO and security compliance.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Act as liaison between business and technical divisions to ensure proper communication and progress of projects.
  • Transitioned Supply Chain Operations-Rancho Bernardo (SCO-RB) from ISO 9001:1994 to ISO 9001:2000.
  • Act as a liaison between technical teams, senior management and the business community.
  • Conducted internal system testing and acted as IT liaison during user testing.
  • Acted as a liaison between the Operations and IT departments.
  • Participated and completed the ISOP Leadership program in 1997.
  • Served as executive staff liaison for department meetings.
  • Facilitated and helped to successfully implement ISO9000 within the Commercial Telecom organization.
  • Acted as an advisor to sales engineers for pilots on newly launched desktop UI.
  • Served as a Cultural Advisor and a Subject Matter Expert on Eurasia.

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45. CIO

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low Demand
Here's how CIO is used in Business Analyst/Program Manager jobs:
  • Recognized for exceeding expectations while managing the complexity of global team development across multiple projects in challenging, cost-conscious environments.
  • Worked with the Yahoo Green Team to ensure hardware was being recycled with environmental consciousness.
  • Presented to work-teams consisting of diverse levels of organizational roles (CIO to coders, Executive VPs to guest clerks).

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46. Healthcare

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low Demand
Here's how Healthcare is used in Business Analyst/Program Manager jobs:
  • Assisted other teams on special projects including the presentation of a specialized voice response program for our largest healthcare client.

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47. SOX

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low Demand
Here's how SOX is used in Business Analyst/Program Manager jobs:
  • Participate in monthly accruals and working closely with Finance that we are in compliance, SOX and also Contract Management.
  • Work closely with Revenue team to comply with SOX and Revenue Recognition issues.
  • Coordinated with audit teams ensuring SOX compliance.

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48. SLA

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low Demand
Here's how SLA is used in Business Analyst/Program Manager jobs:
  • Managed SLA for account creation; invoked and managed escalations regarding incomplete/inaccurate data.
  • Coordinate with the technical team lead / engineering team to translate requirements to specifications and onboard customers to the Solution.
  • Translated SOWs, developed templates and standards into realistic and executable plans.

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49. Html

demand arrow
low Demand
Here's how Html is used in Business Analyst/Program Manager jobs:
  • Apply standardized graphic and style requirements to portals and sites (HTML, content editor web parts).
  • Involved in Java, JavaScript, HTML code development in fast-paced environments.

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50. Business Cases

demand arrow
low Demand
Here's how Business Cases is used in Business Analyst/Program Manager jobs:
  • Developed business cases to implement process changes, develop training materials, and instructed clients on new processes and procedures.
  • Created business cases to gain executive support for initiatives.

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20 Most Common Skills For A Business Analyst/Program Manager

Business Requirements

25.2%

Project Management

15.9%

New Product Development

5.1%

User Acceptance

5.0%

Process Improvement

4.6%

Business Units

3.9%

Customer Service

3.6%

Test Cases

3.6%

SQL

3.3%

UAT

3.2%

Sharepoint

3.2%

Architecture

3.0%

QA

2.9%

ERP

2.9%

Sdlc

2.6%

Online

2.6%

CRM

2.4%

Scrum

2.4%

PMO

2.1%

Risk Management

2.1%
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Typical Skill-Sets Required For A Business Analyst/Program Manager

Rank Skill
1 Business Requirements 18.2%
2 Project Management 11.5%
3 New Product Development 3.7%
4 User Acceptance 3.6%
5 Process Improvement 3.3%
6 Business Units 2.9%
7 Customer Service 2.6%
8 Test Cases 2.6%
9 SQL 2.4%
10 UAT 2.3%
11 Sharepoint 2.3%
12 Architecture 2.2%
13 QA 2.1%
14 ERP 2.1%
15 Sdlc 1.9%
16 Online 1.9%
17 CRM 1.8%
18 Scrum 1.8%
19 PMO 1.5%
20 Risk Management 1.5%
21 Stakeholders 1.5%
22 Oversaw 1.4%
23 KPI 1.4%
24 Status Reports 1.4%
25 XML 1.3%
26 Business Development 1.2%
27 Data Analysis 1.2%
28 Salesforce 1.2%
29 Training Programs 1.1%
30 HR 1.0%
31 SME 1.0%
32 Internet 1.0%
33 Sigma 1.0%
34 Web Application 1.0%
35 ROI 0.9%
36 JAD 0.9%
37 Business Operations 0.9%
38 RFP 0.8%
39 BRD 0.7%
40 Data Warehouse 0.7%
41 Action Plans 0.7%
42 Cost Savings 0.7%
43 New System 0.7%
44 ISO 0.7%
45 CIO 0.7%
46 Healthcare 0.7%
47 SOX 0.6%
48 SLA 0.6%
49 Html 0.6%
50 Business Cases 0.6%
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34,880 Business Analyst/Program Manager Jobs

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