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Top 50 Business Analyst/Project Manager Skills

Below we've compiled a list of the most important skills for a Business Analyst/Project Manager. We ranked the top skills based on the percentage of Business Analyst/Project Manager resumes they appeared on. For example, 21.2% of Business Analyst/Project Manager resumes contained Business Requirements as a skill. Let's find out what skills a Business Analyst/Project Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Business Analyst/Project Manager:

1. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Analyst/Project Manager jobs:
  • Analyzed business requirements to develop functional and detailed design specifications of the application and documented the same in Business Requirement Document.
  • Involved in reverse engineering process for re-creating the Insight project business requirement without business requirements from business users.
  • Gathered business requirements of major initiatives and followed up with Compliance & Technology for implementation.
  • Work with developers to translate business requirements into technically feasible and efficient solutions.
  • Co-author of the Generation 3 Booking Engine Business Requirements; 3-product manager collaboration.
  • Take full responsibility in analyzing and identifying a solution for business requirements.
  • Analyzed and translated business requirements into system specifications utilizing Agile Methodology.
  • Collected data and documented the business requirements from the user community.
  • Partner with business and IT stakeholders to understand business requirements.
  • Developed use cases to explain/demonstrate business requirements/specifications to IT team.
  • Led, facilitated and documented business requirements.
  • Involved in Business Requirements Document of various stake holders from CITI Corporate Treasury Users / Treasury Business and Business operation teams.
  • Identified and documented business requirements for the development of the MIS dashboard.
  • Coordinate among multiple teams to ensure business requirements are needs and provide recommendations for communicated to stakeholders among multiple operations.
  • Transformed Business Requirements into functional specifications, focused on user interface design, created mockup screens.
  • Performed business requirements analysis, business process modeling and project management for Fortune 1000 telecommunications clients.
  • Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
  • Developed business requirements and reporting mechanisms for multi-phased print vendor transition.
  • Document business requirements including appropriate mockups and user stories/use cases.
  • Gathered business requirements by conducting JAD sessions and delivered Business Requirement Documents (BRDs).

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11 Business Requirements Jobs

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2. Project Management

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high Demand
Here's how Project Management is used in Business Analyst/Project Manager jobs:
  • Provided leadership and direction to the Project Management function for ensuring successful and profitable completion of projects.
  • Supported Technical Delivery team in effectively driving the implementation from project management perspective.
  • Project management style and weekly user sessions were proven to be so productive that the wider team adopted the same model.
  • Prepare Project Management plan and other auxiliary plans like, Resource Management plan, Risk Management plan.
  • Project management of testing, user acceptance testing, training, documentation and implementation in MS Project.
  • Project Management responsibilities for all aspects of client needs for scope of work to implementation and support.
  • Developed presentations used to train more than 10,000 employees on project management and risk management.
  • Define road map, create processes, define project management and project prioritization processes.
  • Serve as primary technical liaison in project management phases to create project-wide consensus.
  • Project management update and controlling to ensure on time delivery using MS Project.
  • Included the creation, adoption and application of strong Project Management methodology.
  • Project Management of new client solutions for multiple accounts.
  • Developed the Project Management Office.
  • Provided both application support in a business analyst capacity as well as technical support and project management.
  • Project Management of major transformational change models over 15+ years within various organizations within Boeing.
  • Manage project using Workfront Project Management Application.
  • Assisted the Cognos Self Service (CS3) team with project management as necessary for all enhancements and new development.
  • Project management and coordination between India Team and CFMC team for training, issues, escalations and deliverables.
  • Manage project timelines and expectations during all the phases of the project management.
  • Experience managing projects with Planview and Project Management software.

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12 Project Management Jobs

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3. Test Cases

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high Demand
Here's how Test Cases is used in Business Analyst/Project Manager jobs:
  • Created RTM and backlog of requirements for next sprint, managed issues resolution, and implemented the test cases and plans.
  • Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and System testing.
  • Reviewed Test plans, Test cases, Test case execution using specification documents and Rational Test Manager.
  • Create, develop and build library functions for Automated Test Cases and Test Script using Silk Test.
  • Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
  • Create test plans, test cases, and lead the system and user acceptance testing activities.
  • Own business testing and write test cases, perform UAT and report errors in QC.
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Worked with QA team to design test strategy, test cases for UAT testing.
  • Develop high level and detailed test cases to support implementation of enhancements and interfaces.
  • Developed test plans, user test cases and validated test results during acceptance testing.
  • Create test plans, test cases and training materials relevant to the project.
  • Create test plans, test cases and performed Quality and End-user acceptance testing.
  • Developed test cases, test scenarios and test scripts.
  • Created test cases and executed Unit and QA testing.
  • Document functional specs, test cases and use cases.
  • Design and documentation of test cases and test plans.
  • Reviewed test cases written by QA team and ensured all the functionalities are being tested thoroughly.
  • Created Test Cases and Tested the User stories using Test Manager Conducted User Acceptance Testing.
  • Documented the workflows; performed over 100 test cases.

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4. Stakeholders

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high Demand
Here's how Stakeholders is used in Business Analyst/Project Manager jobs:
  • Facilitate communications between project teams, stakeholders and senior management to ensure that business needs are addressed.
  • Planned and executed over 20+ electronic health record system implementations with key stakeholders.
  • Document and publish detailed requirements for business, development and QA stakeholders.
  • Conduct meetings with vested stakeholders to gather and analyze business features/requirements.
  • Build relationships with internal and external stakeholders.
  • Experienced in partnering with internal and external stakeholders to discover, build, improve and expand the web user experience.
  • Served as a liaison between IT, subject matter experts, business stakeholders, consultants, and end users.
  • Led the Gap Analysis effort with stakeholders to identify unresolved issues and ensure software functionality and compliance.
  • Partner with Senior Business stakeholders on the Trading Technology platform to create road map and strategic planning.
  • Led JAD sessions with stakeholders, wrote user stories, and diagrammed user and data interfaces.
  • Escalated known issue and their potential solutions to key stakeholders when necessary for quicker resolution.
  • Liaised with Operations, Technology and Compliance teams and obtained sign-off from key stakeholders.
  • Gathered, analyzed, documented, and validated the needs of the business stakeholders.
  • Conducted JAD sessions for communicating with the all Project directors and stakeholders.
  • Served as liaison between business stakeholders and the project team.
  • Collaborate with Project Stakeholders to capture accurate User Stories * Gather requirements based on understanding and expertise of the business application.
  • Prepared presentations outlining best practice, business problems, processes, rules, requirements and proposed solutions to sponsors and stakeholders.
  • Worked closely with Business, IT team, Vendor & Executive Stakeholders to develop technology solution.
  • Project management consultant looking Manage multiple projects that have different scopes, releases and stakeholders.
  • Collaborated with Stakeholders to preview testing, deliveries and rollout of reports content and layout.

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19 Stakeholders Jobs

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5. User Acceptance

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high Demand
Here's how User Acceptance is used in Business Analyst/Project Manager jobs:
  • Monitored and supervised front end users conducting functional and user acceptance testing.
  • Conducted User acceptance testing for enhancements to an existing operations program.
  • Created test case, performed and managed end-user testing and user acceptance, and provided functional and technical documentation and training.
  • Performed QA and User Acceptance testing for internal and external tools to identify defects and eventually verified that requirements were met.
  • Work to coordinate the User Acceptance Testing sessions and make sure that reporting of the findings is accurate and timely.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Drive the planning and facilitation of user acceptance test (UAT), including creation of UAT scripts.
  • Coordinated and monitored user acceptance testing efforts; while tracking all system defects for all major system releases.
  • Performed Functional and User Acceptance Testing in order to ensure the product delivered is as per the requirement.
  • Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT) and smoke testing.
  • Supervised User Acceptance Test (UAT) planning, test execution, testing objectives, and certification.
  • Provided support for user acceptance test, issues resolution, change requests and production roll out.
  • Prepared test plan, test scripts and participated user acceptance testing (UAT).
  • Managed all aspects of UAT (User Acceptance Testing) and user training.
  • Supported the User Acceptance Team in developing project acceptance criteria and user stories.
  • Support new product launches, and assist with user acceptance testing.
  • Managed Quality Assurance and User Acceptance testing for the re-design.
  • Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
  • Experience with metadata management Facilitated User Acceptance Testing (UAT) with the UAT team lead and its members.
  • Participated in User Acceptance Testing, preparing User Manuals for rollout.

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6. SQL

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high Demand
Here's how SQL is used in Business Analyst/Project Manager jobs:
  • Make extensive use of Excel and SQL queries to analyze data scenarios and to generate test data reports for UAT testing.
  • Perform extensive Data Validation testing using SQL Queries on SQL Server Database, Web services using JSON & REST.
  • Assist in system management, static data management and creation, including user validation and maintenance using SQL.
  • Experience with Microsoft (MS) Office products, SQL, mainframe, and personal computers.
  • Developed and maintained a library of SQL queries and maintenance scripts, stored procedures and documentation.
  • Researched data using SQL, teamed with IT to fix issues, and scheduled releases.
  • Created Test plans, Test Scripts, and mocked SQL data during UAT testing.
  • Developed and executed SQL scripts to generate various reports from Oracle databases.
  • Utilized SQL to research production support issues and general data inquiries.
  • Developed SQL queries to verify data and enhance the requirements.
  • Used MySQL Queries to verify the data from Database.
  • Create SQL queries for data validation within Tableau Reports.
  • Write queries in SQL for data extracts.
  • Run SQL queries to assign trouble tickets.
  • Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements Used SQL statements for Back-end Testing.
  • Worked on Oracle / Sybase / SQL system for effective data retrieval and data sharing work.
  • Contibuted a large quantity of SQL and C# code to support managed projects.
  • Designed and implemented complex Sybase databases (Using SQL and Rapid-SQL).
  • Build SQL queries to generate ad-hoc report for management reporting.
  • Performed SQL cross-module database queries for ad-hoc reports.

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2 SQL Jobs

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7. Status Reports

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high Demand
Here's how Status Reports is used in Business Analyst/Project Manager jobs:
  • Facilitated daily QA defect analysis meetings and produced daily documentation including meeting minutes, defect logs and status reports.
  • Provide comprehensive project status reports and milestones to overall program managers.
  • Acted as Application Manager for two major systems, including leading weekly status calls and distribution and creation of status reports.
  • Project Management: Created and monitored project plans, conducted status meetings, and presented detailed status reports to senior management.
  • Documented use case processes, provided project status reports to the Vice President, senior management team, and site staff.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Provided status reports, project updates, and gap analysis, issue tracking, and communication at the team level.
  • Monitored team hours spent on the initiative and presented project status reports to upper management on a regular basis.
  • Help create status reports, GAP analysis, Executive Summaries as well as generate other reports.
  • Tracked the progress of the project and created weekly status reports for the project team.
  • Prepare and present timely status reports to client and internal senior management.
  • Delivered project status reports to the senior and executive management teams.
  • Prepared Project Status reports on a weekly basis for all Projects.
  • Provided weekly status reports to IT Manager and Project Manager.
  • Provided status reports, issues lists and other project documentation.
  • Provided daily status reports to upper management teams.
  • Created/posted Weekly Status Reports and meeting minutes.
  • Prepared status reports to the project manager.
  • Provide weekly status reports for the customer to assess deliverables and future needs.
  • Prepared and produced weekly project status reports to the Directors Managed and delivered the deliverables in a prioritized manner.

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8. UAT

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high Demand
Here's how UAT is used in Business Analyst/Project Manager jobs:
  • Evaluated the quantity and quality of inherent risk against established tolerance levels; monitors outcomes/risk levels for operational areas.
  • Performed detailed business analysis including forecasting and evaluating utilization, direct labor, and revenue streams.
  • Collaborated with Account Management, business analysts, system analysts, developers, QA/UAT teams and Client Groups.
  • Determine schedule for UAT and identify which roles and scenarios need to be tested by the business.
  • Acted as Testing Captain during System Testing and UAT for the PPRM Project and Project ACDC.
  • Acted as a liaison between project teams, operations, IT and UAT test teams.
  • Involved in Functional testing and tracking SIT and UAT defects to closure before production release.
  • Perform GAP Analysis of existing systems and evaluate the benefits of implementing a new system.
  • Created process flows/diagram models for use cases and conducted User Acceptance Testing (UAT).
  • Supervised a production team of 20 employees, completed corrective action and performance evaluations.
  • Performed UAT, Dry Run Validation and Validation Testing for CAP and PPRM.
  • Review, analysis, and evaluation of business systems and user needs;.
  • Updated existing UAT scripts to better fit the needs of the client.
  • Mentor junior and recent college graduates on business analysis best practices.
  • Performed various regression testing and UAT of prototypes and final products.
  • Evaluate requirements, identify resource needs and build project teams.
  • Participated daily SIT testing and UAT calls for open defects.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Evaluated project progress to ensure timeline was followed steadily and consistently.
  • Utilize business and systems expertise to identify new or improved business processes and evaluate them for adoption into the environment.

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9. Web Application

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high Demand
Here's how Web Application is used in Business Analyst/Project Manager jobs:
  • Interviewed and elicited business on new software, web applications and system enhancements then documented and analyzed versus system allowances.
  • Aided management in standardizing web applications by preparing GUI standards and recommending alternatives for incorporation in a phased iterative manner.
  • Elicit enhancement business requirements and create business rules for assigned projects and web application.
  • Implemented PeopleSoft feed of over 23,000 records into Pilot Records Web application, involving secure file transfer and job scheduling.
  • Project manager and lead analyst for custom web applications on the trading floors of Duke Energy and Entergy-Koch Trading.
  • Involved in design of a Web Application for Mainframe Financial Accounting Data (Chart of Accounts & Organization).
  • Worked with Information Architects, Graphic Designers, Content Manager, and Web Programmers to create dynamic Web Applications.
  • Developed and ran test scripts in HP Quality Center for International Ops Online web application.
  • Performed QA on web applications, suggesting HIPAA compliant and modern industry standard enhancements
  • Lead web application version of Technical Knowledge Library.
  • Project Type: Web application.
  • Developed a multi-module web application to manage the quotation process of AGC internal operations.
  • Leveraged solutions that involved a variety of environments and technologies (Mainframe, .NET, Java and Web applications).
  • Managed 14 full Lifecycle conversion projects from separate client server applications, to web applications for a local Intranet.
  • Used both FRDs and BRDS to close business and to bridge to technical scope of Web applications enhancements.
  • Managed projects with supporting documentation; created Ecommerce and Enterprise N-tier Web applications; and designed Web sites.
  • Implemented Siemen's Physician Portal web application for outlying physician offices.
  • Managed multiple on-going web applications and utility development projects for Consumer Marketing Division.
  • Design and develop .Net web applications as required by projects.
  • Worked in partnership with our sales and customer service organization to build web applications in the "cloud" using Salesforce.

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10. Visio

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high Demand
Here's how Visio is used in Business Analyst/Project Manager jobs:
  • Served as liaison between city-wide customers and Utility's Information Technology Division to ensure fulfillment of business needs.
  • Interviewed client division leads for business requirements and market specific requirements.
  • Managed application discovery and remediation for Global IT division.
  • Act as PC Administrator for the division, provide problem resolution, and assist with program enhancements testing.
  • Appointed the liaison between employees, Human Resources, Division Chiefs and Executive Management on Human Resource issues.
  • Presented financial status on research funding to Division Chiefs, Department Chairs and Senior Administrative Staff.
  • Executed implementation projects and oversaw all test efforts for global banks and divisions.
  • Collaborate with Information Technology team to complete projects and enhancements by using Microsoft Project and Visio.
  • Collaborated efforts with technical staff and subject matter experts to establish the technical vision of product and analyze triple constraint tradeoffs.
  • Managed OATS reporting project for a division of a major financial company Interviewed users to define project scope and business requirements.
  • Conducted process mapping exercises with clients to fully document current and future state processes using Microsoft Visio.
  • Conducted PTS meetings with AT&T Managers and System Architects to review the MS Visio diagrams.
  • Facilitated annual strategic planning process for SVPs forecasting growth at divisional level for up to 10-year period.
  • Performed Requirement Analysis to Develop Use Cases, Activity Diagrams and Sequence Diagrams using MS Visio.
  • Participated in Visio network diagram analysis to determine A to Z locations and circuit bandwidth.
  • Design and maintain business processes using MS Visio and analyze data using MS Excel.
  • Gathered, analyzed and proposed the future state standard business process using Appian, Visio and ProChart business process mapping tools.
  • Documented workflows, business processes, and business requirements via Visio, PPT, & Word.
  • Created Visio UI Wireframes, UML activity diagrams and timelines for change and release processes.
  • Increase AP accuracy in 99.9 % Skills Used .Process Mapping using MS Visio Gap Analysis, RASCI chart Budget Projects $321,000

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3 Visio Jobs

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11. QA

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high Demand
Here's how QA is used in Business Analyst/Project Manager jobs:
  • Create Business requirement documents and technical functional specifications for the development and QA team.
  • Led a project team of QA testers and reviewed UI for process fails and UI defects while recommending resolutions to developers.
  • Worked closely with Quality Assurance (QA) person to facilitate system periodic review, internal audit and FDA audit.
  • Worked closely with offshore QA team (Chennai) to monitor bugs status and verification.
  • Work closely with development (on-site and offshore), training and QA teams.
  • Coordinated with business to correctly map fields/data and coordinated the QA and UAT testing.
  • Conducted system wide QA, and provided supporting documentation on issues to developers.
  • Coordinated with QA, UAT, Design, and Development via scheduled milestones.
  • Provided support/coordination to various aspects of the QA and Vendor Management functions.
  • Managed a 5 person team including Business Analysts, QA and developers.
  • Transition requirements to QA team and assist in identifying test scenarios.
  • Played the roles of Business Analyst, QA and Project manager.
  • Estimated and Scheduled activities of the QA team.
  • Performed QA and usability testing.
  • Communicate designs with different stake holders Conduct meeting for testing requirements with the QA.
  • Worked on Web Services/SQL/Stored Procedure Worked with QA team/Business Users for testing activities.
  • Provide guidance to Development and QA teams by clarifying requirements and timelines.
  • Co-ordinated with technical and QA team for document reviews and sign-offs.
  • Assisted users in testing and QA at the end of each Sprint Environment: .NET, MS SQL Server.
  • Review and supervise the QA deliverables Conduct / assist in performance review of junior BA / QAs.

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12. Sharepoint

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high Demand
Here's how Sharepoint is used in Business Analyst/Project Manager jobs:
  • Implemented Microsoft SharePoint solution for virtual project team which facilitated communication, effective management, and transition of resources.
  • Integrated business process improvements and PMO capability and governance into the implementation of SharePoint.
  • Designed Wiki and SharePoint intranet sites for global syndication of all application related data.
  • Developed SharePoint site for Vendor Management.
  • Managed the team's SharePoint site and ensured all project documentation was properly maintained and stored for audit purposes.
  • Documented business rules for the member records and uploaded on the SharePoint for the project team to review.
  • Streamlined and sped up internal processes using Request Management for Service Now and SharePoint process owners.
  • Manage deployment of BI output to secure sites using Microsoft SharePoint Services.
  • Set up and maintained department's SharePoint site and managed internal audit.
  • Updated, tracked and shared task in SharePoint through event tracker.
  • Maintained bugs, fixes and issue tracking using SharePoint.
  • Designed, implemented and marketed SharePoint solutions to facilitate effective business use of iPads.
  • Key points for this project are: Developing an FS document for development of the BPM application in SharePoint.
  • Developed high impact SharePoint tools to increase employees productivity and to decrease time spent calling the help desk.
  • Executed test plans, verified their results, logged defects and posted to the Sharepoint application.
  • Managed the migration of data from SharePoint to Livelink as the data repository.
  • Created SalesForce Project folder sand designed approver workflow for Project documentation in SharePoint.
  • Assisted in developing a SharePoint team site for the IT Group to store project documents and for project management.
  • Developed a Sharepoint List with an Infopath form to streamline the collection of user information.
  • Used: SQL, HTML, SharePoint, .NET, XML, JavaScript, Planview, Clarity

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13. Sdlc

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high Demand
Here's how Sdlc is used in Business Analyst/Project Manager jobs:
  • Exercised independent initiative to develop system security, OO design, SDLC, password verification protocols, and release deployment verification.
  • Establish Agile methodology for Project implementation with a SDLC development process.
  • Designed and developed project document templates based on SDLC methodology.
  • Facilitate implementation of two internal databases through entire SDLC.
  • Managed the Software Development Life Cycle (SDLC) of project from requirement gathering through user acceptance testing and implementation.
  • Perform Business Analysis, Requirements management, product/project/release management across the Software Development Life Cycle (SDLC).
  • Coordinated field technology and software development (SDLC) projects and initiatives in support of branch offices nationwide.
  • Managed gathering, analysis and documentation of requirements and data feed processes using full SDLC and Agile.
  • Designed the business requirement collection approach based on the project scope and SDLC methodology.
  • Manage projects for all stages of standard development life cycle (SDLC) stages.
  • Perform checks in all SDLC documents alongside team members to ensure quality assurance.
  • Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
  • Used SDLC methodology and iterations in order to manage the work flow process.
  • Developed project documents based on SDLC methodology-Rational Unified Process (RUP).
  • Utilize Agile and Waterfall SDLC to manage software projects.
  • Utilized full-SDLC lifecycle development methodologies to manage integration projects.
  • Worked within stages/gates of a SDLC waterfall approach (Software Development Lifecycle) methodology for project planning and management.
  • Used of SDLC Methodologies (Agile, Waterfall), and project management lifecycle Methodologies.
  • Take project ownership across all phases of SDLC, and deliver within defined timelines.
  • Support Project from inception to deployment thru full SDLC.

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14. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Analyst/Project Manager jobs:
  • Lead the overall business process improvements process via the methodical investigation, analysis, review and documentation of functional business specifications.
  • Utilized root cause analysis to identify issues and developed process improvements that led to streamlined operations and cost reduction.
  • Served as project manager on process improvement/new systems projects coordinating implementation of new processes/software in retail bank branches.
  • Mapped out existing processes and worked with process improvement team to implement required process improvement projects.
  • Identify and manage process improvement solutions to increase productivity and collaboration.
  • Developed cross-functional training programs in multiple formats for business process improvement.
  • Key contributor on an operational efficiency and process improvements task force.
  • Created new process improvement and training documentation on newly-installed servers.
  • Identified, presented and implemented business process improvement opportunities.
  • Analyze the ongoing process to identify process improvement opportunities.
  • Led process improvement projects and championed process changes that helped to achieve the organizational goal of greater system safety and soundness.
  • Reduced annual department spending by $250,000 through process improvements in billing and increased equipment oversight.
  • Define and implement business process improvement for agents, call center representatives, and processors.
  • Assisted project manager with process improvement, daily operations, and administrative tasks.
  • Process improvement by creating templates that reduced time and improved quality.
  • Analyzed and reported on possible claims process improvements and strategy matters.
  • Spearheaded ECN approvals and process improvement team.
  • Facilitate conversations for business process improvement and reengineering.
  • Identified and documented process improvement opportunities via Visio/PowerPoint/Excel tools and streamlined workflow to maximize operational efficiency.
  • Created policies or procedures for logistics activities as a result of process improvement to comply with to be goal.

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15. ERP

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average Demand
Here's how ERP is used in Business Analyst/Project Manager jobs:
  • Completed capital projects include an enterprise unified communications solution and a payment gateway solution.
  • Solicit and document detailed requirements for functional enhancements in all enterprise application systems.
  • Acted as project manager for different enterprise level projects simultaneously.
  • Interpreted and documented complex requirements from the business user community.
  • Developed proprietary, enterprise-level, web-based CRM system for AIG Global Benefits new product generating revenue of $10 million annually.
  • Assisted in Crane's reporting system conversion from Hyperion Enterprise to Oracle Hyperion Enterprise Performance Management System (HFM).
  • Led Agile Scrum Team and wrote proposal to fund and develop enterprise portal solution for IT Help Desk Call Center.
  • Standardized enterprise solution for both expense and capital procurement within the company down to the store level.
  • Project manager for an enterprise level project to deploy, test and maintain scientific reference management system.
  • Track and provide status of support issues/defects, enhancements, projects and enterprise projects.
  • Manage, coordinate, train and implement the integration of ERP system.
  • Defined interchange protocols for client and other divisions within the enterprise.
  • Serve as project manager for Enterprise Prepaid Services.
  • Implement solutions for Enterprise strategic projects.
  • Analyze client's processes and requirements via document analysis and client Excellent interpersonal skills with ability interviews.
  • Led the documentation of current state data-center interdependencies for both e-commerce and internal enterprise systems.
  • Project: Implementation of ERP System Upgrade Managed the migration of an enterprise-wide ERP system from J.D.
  • Implemented Capital, Liquidity, Clearing House (CCP) and counterparty risk regulatory projects.
  • Designed system convergence with Siebel enterprise CRM Presented financial results to senior executives during month-end close periods.
  • Managed a staff of 5 during development of Cognos solutions using Impromptu and Powerplay.

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2 ERP Jobs

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16. Business Units

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average Demand
Here's how Business Units is used in Business Analyst/Project Manager jobs:
  • Maintain a consultative partnership with customers/business units to analyze application needs and develop reporting and database solutions.
  • Consulted with corporate business units to analyze and capture existing business processes and service/application performance levels.
  • Validated test plans for Honda of Alabama projects that spanned multiple geographical business units/functions.
  • Worked with business units to create technical specifications and requirements for application changes.
  • Worked with internal business units to develop specific business requirements.
  • Collaborated with business units, translating requirements into technical solutions.
  • Facilitated the design and development of new outsourced State Reporting Tool and integration of data feeds for business units.
  • Partnered with business units to improving productivity through technology by building strong rapport with staff and managers.
  • Led status meetings with project resources and provided status updates to VP s of business units.
  • Work across division lines to provide coordination with business units, support units, and IT.
  • Managed new and enhanced system projects for Digital and Latin America Ad Sales business units.
  • Lead JAD sessions with the appropriate Business Units and Stakeholders to develop requirements.
  • Analyzed the impact of new technology and processes on the business units.
  • Act as facilitator and liaison to different business units and Steering committee.
  • Plan covered 7 business units, 2 recovery sites and 1000+ staff.
  • Worked with multiple Business units for timely submissions of Basel data.
  • Lead team to implement best practices for multiple business units.
  • Coordinate business units, support units and IT.
  • Acted as a liaison between business units and software development team to implement sales management module for healthcare laboratories.
  • Manage Project schedules and prepare roadmap for meeting the expectations of multiple business units.

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17. Management System

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Here's how Management System is used in Business Analyst/Project Manager jobs:
  • Recommended appropriate solution to correct reporting data in Oracle Management System.
  • Planed and implemented material flow management systems to meet production requirements.
  • Produced user manual for Content Management System.
  • Managed brand new Java based OMS (Order Management System) deployment project by creating BRD, UAT and process documents.
  • Developed scope, schedule and budget for the implementation of a new work-force management system leveraging the Click software vendor package.
  • Work with CEO to design and implementation of order management system for NYSE Member firm, including proprietary trading algorithm.
  • Project: Portfolio management system which is used by Portfolio managers for creation, managing and validation of various portfolios.
  • Planned and coordinated a project involving the upgrade of the insurance company's Oracle database management system.
  • Participated creation and validation of the interface between STARS and Laboratory Information Management System (LIMS).
  • Managed project 'Case Management System' for AML group of the firm's Compliance department.
  • Managed the project of creating metadata management system for the bank's Global Information Warehouse.
  • Designed and deployed a lead management system and process for tracking Marketing activities.
  • Developed and implemented strategies for data network management system, computer software/hardware infrastructures and search engine optimizations.
  • Selected Contributions: Acquired exceptional knowledge of credit risk management and exposure management systems.
  • Planned, managed, and implemented paperless document management system for the entire Claims, Loss Prevention, and Underwriting departments.
  • Utilize technologies including Sybase, SQL, MS Access, Shell utilities, QlikView and Document Management/Enterprise Content Management systems.
  • Worked with a project team consisting of SMEs, QA testers, and programmers to develop an editorial management system.
  • Served as a Migration Project Manager for a Documentum Global Document Management System (GDMS) deployment at Pfizer.
  • Transferred all the websites to WordPress for it's easy to understand change management system.
  • Full time/Permanent) Design, build, and implement an employee, and manufacturing time management system.

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18. JAD

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average Demand
Here's how JAD is used in Business Analyst/Project Manager jobs:
  • Elicited business requirements through detailed interviews, JAD sessions, facilitated workshops and user task analysis with Business and Technical stakeholders.
  • Facilitated numerous JAD sessions with various project teams to identify and document business requirements.
  • Conducted JAD sessions to identify and document options and delivery capability.
  • Conducted JAD sessions and documented Requirements.
  • Participated in Joint Application Development (JAD) sessions to help business analysts elicit and document the business requirements.
  • Facilitated large JAD sessions (20-25 people) to identify project objectives, limitations and business requirements.
  • Worked on JAD (Joint Application Design) as per the technical specifications of the application.
  • Participated and Conducted Joint Application Development (JAD)/Joint Application Requirements (JAR) sessions.
  • Lead JAD sessions, conduct interviews etc to capture, manage and deliver requirements.
  • Conducted JAD sessions, meetings and interviews to gather user requirements and functional requirements.
  • Facilitated interviews and JAD sessions where required with the developers and management.
  • Facilitate application training, JAD sessions and Report Retreats.
  • Structured and facilitated JAD sessions for selected CTI projects.
  • Conducted user interviews, JAD session.
  • Performed user interviews, JAD sessions.
  • Developed Report Requirements and Validated Report Data using PLSQL Facilitate JAD Sessions for Report Requirement gathering.
  • Elicited and gathered user and business requirements through JAD session, one-to-one walkthrough, open ended discussions, brainstorming and prototyping.
  • Conducted JAD and one to one session with SME / BU's and assisted in creation of process of workflows.
  • Participated in Joint Application Development (JAD) sessions with the Line of Business (L.O.B.
  • Conducted the JAD sessions for the requirements elicitation.

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19. SME

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average Demand
Here's how SME is used in Business Analyst/Project Manager jobs:
  • Supported all aspects of project management including management reporting, configuration management, quality assessment, and risk management.
  • Provided research, analysis and solution assessment of business processes, technical services and applications at the request of County departments.
  • Work directly with the system end-users, SME's and technical staff to translate complex information requirements into effective reporting solutions.
  • Worked closely with SME's on change justifications, business and technical, before initiation of a Remedy ticket.
  • Developed and supported Real Estate Appraisal and Assessment System running on the IBM ES9000 utilizing CICS and VSAM.
  • Participated in the assessment of EOS at CMMI Level 2 as part of the overall corporate assessment.
  • Provided leadership and project management skills in planning, risk assessment at all project phases.
  • Involved with the technical leads for integration testing and Business SME's for UAT.
  • Project Manager for a Technology Assessment project for Myers Information Systems, MA.
  • Performed risk assessment to identify and mitigate program cost and scheduling risks.
  • Provided root cause analysis & recommendations to SME & technology with fixes.
  • Participated in strategic planning, budget analysis, and vendor assessment.
  • Facilitated meetings with sponsors, SME's and stakeholders.
  • Functioned as SME for application integration projects.
  • Provided project risk assessment and companywide regulatory, compliance support, and quality assurance program.
  • Seek out, develop and facilitate a strong working partnership with business stakeholders, SMEs, Operations and Technology.
  • Trained end users/SMEs, completed data validation, and assisted client project teams with User Acceptance Testing.
  • Lead Analyst to stakeholders and business SMEs to elicit and deliver business requirements.
  • Developed and executed test plans and test traceability matrixes to support application development and assessments of functional requirements.
  • Worked with application SMEs in defining and creating SLAs for applications in CAC platform.

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20. Scrum

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average Demand
Here's how Scrum is used in Business Analyst/Project Manager jobs:
  • Implemented Agile/Scrum as a project management methodology and Coached the software development team in using Agile/Scrum.
  • Recommended and implemented Agile methodologies, defined Sprint cycles and participated in bi-weekly Scrum meetings.
  • Selected to be the Agile Scrum Master for Contact Manager Mobile initiative to create a hybrid App leveraging Contact Manager Desktop.
  • Work with Scrum Masters from various teams to align the delivery of projects in line with our release schedule.
  • Established constant communication with the Project Sponsor, Scrum Master and team members by participating in daily Scrum meeting.
  • Acted as product owner, Scrum Master, and as a key member of an agile development team.
  • Facilitated daily scrums, iteration planning, iteration reviews, defect reviews and retrospectives meetings.
  • Involved in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
  • Conducted and managed all aspects of delivery using Agile/Scrum design and build methods.
  • Designed & implemented the AGILE (SCRUM) process for this implementation.
  • Led the Agile team and successfully demonstrated the role of Scrum Master.
  • Employed Scrum Agile methodology and mentored Scrum teams on its use.
  • Conducted Scrums, Backlog, Retrospective and Status update meetings.
  • Lead scrum meetings in absence of Team Lead/Scrum master.
  • Used scrum agile methodology in delivery solutions on time.
  • Managed project using Agile (SCRUM) methodology.
  • Supported daily Scrum meetings as Scrum Master.
  • Created multiple documents like Scrum milestones check list, Scrum roster, BRD, FRD, process flows, Traceability Matrix.
  • Program Management Transformed project methodology to Agile and SCRUM-driven processes using related tools, meeting formats, and reports.
  • Coordinated Daily SCRUM meeting between TCS, Infosys, and PwC stakeholders.

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21. CRM

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average Demand
Here's how CRM is used in Business Analyst/Project Manager jobs:
  • Design, document and implementation of a global enterprise web-services integration project allowing Hertz counter systems web-services operations for CRM.
  • Provided Marketing functional and technical guidance on developing email based marketing campaigns in both MS Dynamics CRM and MaxHire/StreamSend.
  • Managed CRM installation and integration into existing system designed to enhance workforce management and improve the customer experience.
  • Saved over $1-5 M by integrating business processes for the merger of the CRM application between Siemens DX and Imaging.
  • Project Manager to new CRM platform content enhancements successfully liaising with IT for technical feature delivery and platform score card reporting.
  • Created Business Requirement Documents to reflect current state and future state for planned enhancements of the CRM platform.
  • Delegated and managed a team of 15+ personnel in a matrix environment, as a CRM deployment manager
  • Created and implemented new technology solutions (CRM Customer Relationship Management) to increase sales conversion rates.
  • Performed gap analysis and worked with Security Infrastructure team on PCI compliance requirements for CRM system.
  • Worked with technical team members on installing and test driving selected CRM software.
  • IMPACT is a sophisticated CRM tool that synchronizes all customer information sources company-wide.
  • Led project for selection of Sales Force Automation (CRM) package.
  • Created training and communication materials to introduce CRM changes.
  • Managed IT projects to continually upgrade Siebel 7 (CRM used by Hyperion) and Hyperion's data quality initiatives.
  • Acted as lead business analyst for healthcare applications including laboratory information system, sales and CRM, and peripheral interfaces.
  • Project: IT Portfolio Management Identified and designed features and system enhancements aiding in improvement of the company CRM software.
  • Designed and implemented marketing, sales databases and CRM for list segments for marketing campaigns for YMT and Travcoa.
  • Conducted quality assurance testing of CRM (Siebel) and billing (ADC) solutions using industry standard methodologies.
  • Implemented Siebel CRM application to 1000 + users worldwide with interface to Legacy/SAP/SeeBurger & Data Warehouse.
  • Worked with Call Center on process and applications changes including Siebel CRM interface.

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22. BRD

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average Demand
Here's how BRD is used in Business Analyst/Project Manager jobs:
  • Analyzed existing system artifacts to ensure proper documentation of system features and functionality in correspondence with the BRD.
  • Prepared Functional Requirement specification documents from BRD.
  • Gathered business and system requirements, both functional and non-functional and documented them as BRD and FSD (Use Cases).
  • Performed gap analysis for business goals and metrics between the test scripts/results and the BRD to ensure requirements were met.
  • Analyzed and documented Business requirements and Business Process Models to create BRD for better understanding of the business process.
  • Reviewed business process, baseline Business Requirements Document (BRD) and Functional Specifications Document (FSD).
  • Created the BRD and UAT documents for the BMC Remedy project which replaced the legacy ticketing platform.
  • Created Scope and Business Requirement Document (BRD) document and got user sign off.
  • Worked with the product team to clearly derive Use Cases and BRD.
  • Created the BRD, BSD, Functional specification Document.
  • Provided business flow diagrams, create Use Cases, prepare User Stories to be used by BRD, FRD.
  • Developed and maintained all artifacts including the BRD, FRD, Use Cases, RTM with the India team.
  • Worked in partnership with E&Y in preparing the overall BRD, Data mockups and preparing templates for prototyping.
  • Formulate BRD, use cases, test cases, process flows and training material on projects and client integrations.
  • Created story boards thru sprints from BRD back log items to be included in product release in agile environment.
  • Elicited and created BRDs for external vendor's statement of work (SOW).
  • Create Use Cases, prepare User Stories to be used by BRD, FRD and Jira.
  • SOP) Standard Operating procedures Created BRD from client information for what needed to be included for production in agile environment
  • Reviewed and mapped BRDs and FSDs for US and London profile, account and statement setup and processing.
  • Prepared the BRDs, FRDs and other requirements documents.

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23. Suite

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average Demand
Here's how Suite is used in Business Analyst/Project Manager jobs:
  • Implemented Configuration management strategies and reported enhancements to ensure quality performance of the Rational Enterprise Suite.
  • Managed conversion from in-house developed financial system to Lawson Financial and Procurement Suites.
  • Collaborated with supplier to launch business intelligence suite used for reporting.
  • Assist system administrators in the setup, configuration and maintenance of Requisite, Rose, Clear Quest and Test Suites.
  • Identified Arizona municipal building for purchase for $400k, and strategically designed the executive suite business model for build-out.
  • Eagle Accounting: Application Project Manager/Business Analyst for releasing the Eagle Suite of applications to a historic data depository.
  • Managed the upgrade of the I-Suite email server in the development, product test, and production environments.
  • Managed systems development projects leveraging PM tools like MS Project, and the entire MS Office suite.
  • Used the suite of Microsoft software to plan, track and document projects from inception to completion.
  • Coordinated and managed the Project activities using IPMS and Microsoft office suite.
  • Demonstrate advanced proficiency with the Microsoft Office Suite 2003 or 2010..
  • Project Manager for implementation of Loan Servicing Software Suite.
  • Obtained PROS Pricing Suite certification.
  • Implemented upgrades to Varian System's Radiation Oncology application suite including introduction of Rapid Arc beam technology.
  • Lead the Automation of the oracle eBusiness Suite scripts initiative using OATS (Oracle Application Testing Suite) software.
  • Assessed and created innovative solutions to solve complex business workflows for clients in the NetSuite environment.
  • Work within SAP upgrade Used Microsoft Office Suite, and HP Quality Center, SQL, Access
  • Produced plan for replacement of legacy custom Java applications suite into .NET enterprise applications on an industry standard application infrastructure.
  • Analyzed and documented business and functional software retirements for modifications to Datascan's suite of wholesale banking software.
  • Streamlined workflow and managed centralized rules using Pega s Business Process Management Suite (BPMS).

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24. PMO

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average Demand
Here's how PMO is used in Business Analyst/Project Manager jobs:
  • Develop project and functional requirement documentation required for PMO framework.
  • Developed and implemented communication and branding strategy for PMO.
  • Designed and implemented security strategy to PMO leaders to assign default and custom user groups to Tableau visualizations.
  • Led PMO for the establishment and completion of all metrics contained within the Administration portfolio of projects.
  • Created Engagement and Initiation Questionnaire and Election forms to formally initiate the projects from PMO's side.
  • Contributed to defining and developing tools, processes, standards and best practices for the PMO Department.
  • Developed policies, procedures and documentation standards for newly created Project Management Office (PMO).
  • Recommended by Executive Vice President to join the PMO responsible for the critical Services organization turnaround.
  • Develop, plan and implement identified PMO processes and supporting tools, including staff training.
  • Conduct annual Gap Analysis to determine the effectiveness and deficiencies in existing PMO process.
  • Participated in Semi-Annual PMO/Project Life Cycle Training and Development Courses offered by TIAA-CREF.
  • Defined PMO operating methods for the ongoing implementation of the portfolio management model.
  • Produced Metrics for Decision Making Life Cycle on all projects in the PMO.
  • Submitted self-authored progress and completion reports to PMO on a weekly basis.
  • Created and implemented PMO procedures and guidelines for the project domain.
  • Provided liaison activities with the central PMO and Quality Board.
  • Supported on PMO activities in preparing status report for CIO.
  • Worked in PMO and regulated environment.
  • Involved in IT PMO process.
  • Established and run a PMO governed by PMBOK principles and PMPs reporting directly to me.

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25. Data Analysis

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average Demand
Here's how Data Analysis is used in Business Analyst/Project Manager jobs:
  • Provided data analysis using business intelligence solutions, and prioritized development and implementation of key solutions according to the business needs.
  • Performed data analysis and created dashboards to assist department in implementing global initiatives.
  • Gathered and analyzed documentation for data analysis and data model design.
  • Performed extensive requirement analysis including data analysis and GAP analysis.
  • Performed data analysis and data mapping to achieve data integrity.
  • Utilized metadata and data analysis for data quality initiatives.
  • Applied technical skills in the area of systems and data analysis to provide a high level of detail in requirements documentation.
  • Designed and developed large scale Big Data analysis engine for analyzing millions of records using VBA Macro-Programming and Microsoft BI.
  • Assessed each client's project risk weekly; conducted and documented data analysis/validation at various stages of project.
  • Performed data analysis and research to identify the source of $300,000 in supply chain loss.
  • Identified and prioritized features for FTP environment, based off of trends and data analysis.
  • Perform Document analysis and Data analysis to come up with data discrepancies in existing systems.
  • Provided detailed data analysis of areas which where high danger or high consequence topography.
  • Conducted data analysis & data reconciliation using MS Access to ensure accuracy of data.
  • Scheduled and executed system testing, data collection, data analysis, and reporting.
  • Work with the team leads on Data Analysis, Data Mapping.
  • Used Business Objects and Web Intelligence for reporting and data analysis.
  • Performed Data analysis on client data within global markets.
  • Evaluated .NET-based dashboard presentation technologies, and provided data analysis of project server data repository and status capture.
  • Performed Business/Data analysis and migration of Comcast purchased telecom accounts for data entry in MetaSolv.

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26. Data Warehouse

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average Demand
Here's how Data Warehouse is used in Business Analyst/Project Manager jobs:
  • Identified/documented data sources and transformation rules required for the populating and maintaining of data warehouse content.
  • Leveraged existing data contained in a data warehouse and other systems to develop cross-functional reports.
  • Defined user business requirements and wrote functional specifications for a merchandising data warehouse.
  • Performed requirements definition for data warehouse to data mart transformations.
  • Designed and implemented Business Objects concepts like data extraction, cleansing, feeding processes and modules to populate the data warehouse.
  • Performed GAP Analysis and created the model for AS IS and TO-BE system to facilitate Data Migration to Data Warehouse.
  • Serve as a liaison between the client and the Data Warehouse group to define requirements for business intelligence solutions.
  • Developed BI reports and worked to provide expert analysis of the development of Data Warehouse and Business Intelligence solutions.
  • Work with the Business Intelligence software OBIE to ensure data quality from outside systems in the data warehouse.
  • Assumed leadership role during the analysis, development and implementation of the XL Data Warehouse.
  • Request queue for BI Financial Data Warehouses (HP ALM Quality Center).
  • Lead BA on Sales and Marketing Data Warehouse and Campaign data extraction.
  • Designed and built a data warehouse for all manufacturing data.
  • Maintained data warehouse metadata, naming and other standards.
  • Coordinated requirements session and organized documentation supporting project to build management reports on SAPs BW Data Warehouse platform.
  • Key Contributions: * Hertz Gold CRM and Teradata warehouse integration to POS counter systems, globally.
  • Promoted from Business Analyst to Project Manager after rollout of Hertz new data warehouse CRM project.
  • Design, coding and rollout of SoapUI for data warehouse testing automation.
  • Led Siebel CRM architecture and data warehouse development teams with mobility.
  • Project: Senior Consultant, Data Warehousing, Booz Allen Hamilton Worked with PMO analytics using corporate data warehouse.

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27. UML

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average Demand
Here's how UML is used in Business Analyst/Project Manager jobs:
  • Customized processes and functionality affected through UML diagrams.
  • Developed Use Cases, UML models, activity diagrams, RTM, test cases, project plans and managed scope.
  • Create Business Requirements, Use Cases, Flowcharts, Design Specifications and Quality Assurance testing documentation utilizing UML and RUP.
  • Followed the UML based methods to develop artifacts like Activity Diagrams, and Class Diagrams using Rational Rose.
  • Developed use case diagrams, use case models, state diagrams and class diagrams based on UML methodology.
  • Defined the system requirements to Narrative Use Cases and Use Case Scenarios using the UML.
  • Used UML modeling tools to create use case requirements models of key business processes.
  • Defined and modeled functional business requirements using Unified Modeling Language (UML).
  • Produced Use Case models based on UML methodology & business process flow diagrams.
  • Utilized UML and Use Case modeling to effectively elicit and document user requirements.
  • Worked on the functional specification of the project using UML Use Cases.
  • Created Business Process Diagrams and UML designs to depict various functional requirements.
  • Developed USE CASE methodology using Electronic Workbench, and UML methodology.
  • Utilized UML for case analysis and RUP for documentation.
  • Performed Use-Case analysis using UML.
  • Prepared UML use cases in conjunction with user stories to define interactions of complex systems and integrations.
  • Created diagrams and flowcharts utilizing Rational Uniform Modeling (RUP), UML, and Visio.
  • Designed and developed Use Cases and many other UML models using Microsoft Visio.
  • Designed and developed all Use Cases and UML models using MS Visio.
  • Modeled the business and application workflow and processes in UML using MS Visio and online tool Creately.

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28. Waterfall

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average Demand
Here's how Waterfall is used in Business Analyst/Project Manager jobs:
  • Supported traditional waterfall project life cycles and hybrid Agile/traditional software development life cycles.
  • Followed Software development life cycle with Agile and waterfall methodology.
  • Gathered and analyzed requirements with business following waterfall methodology.
  • Utilized both Waterfall and Agile software development methodologies.
  • Improved communications across multiple projects and stakeholders as well as mentored Managers in SDLC processes in both Waterfall and Agile methodologies.
  • Coordinated each aspect with 16 banks, Account Separation, Feed implementation, Testing of Bank Statements using waterfall methodology.
  • Coordinated Waterfall and Agile test methods utilized during the End to End Software Development Life Cycle (SDLC).
  • Worked on both waterfall and agile approaches depending on the project needs and client requirements and schedules.
  • Worked on projects using Agile as well as waterfall methodology in a cross functional environment.
  • Followed a mixed SDLC environment of Waterfall for the project and Agile for development.
  • Experience with both traditional Waterfall SDLC and Agile / Lean methodologies.
  • Worked with JAD, Waterfall, Prototyping and Agile methodologies.
  • Experienced with Agile, Scrum, and Waterfall methodologies.
  • Use Agile and Waterfall methodologies on software development projects.
  • Prepared and chaired global Agile and Waterfall meetings.
  • Adhered to the Waterfall and Agile methodology.
  • Documented requirements, design, testing, and process reengineering using Enterprise Architecture artifacts based on Agile and Waterfall Development Methodologies.
  • Utilized development and Waterfall lifecycle methodologies to manage business requirements.
  • Captured Requirements for Proof of Concept (POC) Carrying out detailed and comprehensive Business Analysis with the Waterfall Methodology.
  • Use Waterfall methodology for different projects * Meet rigorous deadlines on a recurring basis.

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29. HR

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average Demand
Here's how HR is used in Business Analyst/Project Manager jobs:
  • Developed corresponding communication and training material for various user audiences throughout the firm.
  • Elicit, document and manage business requirements through conceptual discussions and socialized artifacts.
  • Facilitate collaborative discussions, resulting in next steps and assigning ownership through completion.
  • Defined project scope and objectives through internal project management methodologies.
  • Provided progress reporting through effective and meaningful metrics.
  • Identified process inefficiencies through gap analysis.
  • Managed issues and bugs through JIRA for UAT and Data Migration Testing and provided insight to Sr. Stakeholders.
  • Coordinated all phrases include requirement analysis, designing technical solution, development, UAT, and deployment.
  • Involved in functional and user acceptance testing (UAT) and client walk-through sessions for all projects.
  • Led development of business requirements, functional specifications, and all documentation throughout the project life cycle.
  • Analyze competitive market strategies through analysis of related product, market, or share trends.
  • Managed technical and testing team as well external suppliers and contractors throughout the SDLC.
  • Completed managing the CMS PHR Outreach activities for the Medicare Arizona/Utah pilot.
  • Monitored the progress of each change request through the system.
  • Tracked all projects through to completion using Microsoft Project.
  • Assured corporate compliance for Support, SOX, Training, Security (including single sign-on through Siteminder), etc.
  • Developed user manual for customers as well as conducted walkthroughs and User Acceptance testing (UAT) sessions.
  • Created interface designs for websites through a user-centered design process by constructing screen flows and wireframes.
  • Conduct FRD walkthrough's for the development and QA teams to ensure concurrence.
  • Collected, managed and incorporated internal & external feedback thru testing period.

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30. Business Partners

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low Demand
Here's how Business Partners is used in Business Analyst/Project Manager jobs:
  • Customized and implemented Agile/SCRUM project methodology to engage business partners in the development process, increase communication and manage changing requirements.
  • Performed problem and root cause analysis, then determined solutions and priorities, while effectively communicating with business partners.
  • Learned new software system and data center facility management quickly and established credibility among business partners and development team.
  • Skilled in conflict resolution, facilitating diverse learning, and building productive relationships with business partners.
  • Developed and maintained Corporate Credit MIS reporting site and working relationships with business partners.
  • Recommended strategic business partnership utilization for copier project.
  • Reviewed business requirements/needs with Business partners regularly.
  • Acted as a liaison between business units, technology and support teams, creating open and collaborative relationships with business partners.
  • Engaged all impacted business partners, development and qualitative analysis resources to review and approve requirements done in a team setting.
  • Developed in-depth business knowledge to provide insights and recommendation as well as acted as a resource to business partners.
  • Executed the integration process with several cross-functional teams and business partners throughout and outside of the firm.
  • Analyzed the weekly data from Accenture and prepared reports for the stake holders and business partners.
  • Clear thinker with proven ability to analyze and organize ideas and opportunities voiced by business partners.
  • Worked with client's Senior Management, business partners/vendors to define application upgrade path.
  • Created new reports for Corporate Risk business partners supplying data four times faster.
  • Consulted with business partners to transform business needs into IT requirements.
  • Create site tutorials, and conduct product demonstrations for business partners.
  • Consult with business partners to clarify and define project requirements.
  • Gathered information from Business partners for SLA.
  • Liaised between business partners and IT team, translating business language into technology terminology and vice a versa.

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31. Jira

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low Demand
Here's how Jira is used in Business Analyst/Project Manager jobs:
  • Created tasks, stories and burn down charts in JIRA, schedule estimates, time keyed in reports, every week.
  • Used MS project, HP QC and JIRA for project plans, execution monitoring and defect logging and management.
  • Managed float in defect tracking system (JIRA) & authorized testing cycles to retest defect fixes.
  • Create user stories in JIRA for QA teams to assist them in understanding the process flows.
  • Created bugs/defects through Quality Center and JIRA and reported/updated in SharePoint as part of UAT.
  • Used JIRA to log, to prioritize and to track enhancement requests and defects.
  • Work with QA team in creating test plan and maintaining issue log in JIRA.
  • Entered production issues found during QA testing into JIRA issue tracker system.
  • Conducted daily Testing Overview meetings, with metrics and dashboards from JIRA.
  • Created JIRA tickets to track system defects and change requests.
  • Maintained issue tracking of all projects using JIRA.
  • Track and create new demands through JIRA tool.
  • Coordinate the implementation and managed it throughout the project life cycle - used Jira to keep track of new requirements.
  • Used tools such as Ms Project, Jira and Confluence to track and report status and assignments.
  • Used Jira to document change requests, requirements and bugs and used TOAD to run queries.
  • Documented and resolved defects for the ARES application using Intergraph's JIRA defect management application.
  • Used JIRA for storyboarding, tracking development, managing defects and change requests.
  • Managed sprint in Jira Work intake board.
  • Created help tickets in Jira.
  • Used Jira and Confluence tool to write requirement and maintain WIP board in Jira.

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32. Subject Matter

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low Demand
Here's how Subject Matter is used in Business Analyst/Project Manager jobs:
  • Facilitated Requirements Definition Meetings with Executives, Managers and Subject Matter Experts and produced Requirement and Use Case documents and diagrams.
  • Interfaced with client management and subject matter experts for requirements discovery and information gathering.
  • Provided subject matter expertise during software implementation projects.
  • Subject matter expert to Corporate/Strategic Accounts.
  • Served as Subject Matter Expert for project management of CMM policies and procedures specific to the FCC cost reporting system.
  • Prepared high level Business Requirement Documents (BRD) based on the requirements of the Stakeholders and Subject Matter Experts.
  • Organized and led teams of subject matter experts in quickly analyzing high severity issues and implementing solutions.
  • Served as a subject matter expert for the implementation of PS Pension Module and Benefit Administration module.
  • Evolved as Subject Matter Specialist (SME) for custom applications in less than 6 months.
  • Ensured requirements gathering efforts were well planned and involved the correct subject matter experts.
  • Conduct functional requirements gathering sessions with the Subject Matter Experts.
  • Subject matter expert for business functionality on SFDC.
  • Subject matter expert in mainframe reporting databases.
  • Demonstrate subject matter expertise in chosen functional business area Evaluate technology applications for use by the user community.
  • Subject matter expert in Underwriting, Rating, Policy Workflow, Claims, Billing, Reporting and Reinsurance.
  • Subject Matter Expert in Reinsurance: Define requirements/implement/test and assist with UAT testing for multiple customer reinsurance builds.
  • Managed integration projects for stakeholders, business owners and SMEs (Subject Matter Experts).
  • Captured business requirements from the appropriate areas / Subject Matter Experts (i.e.
  • Collaborated with system subject matter experts to estimate cost of converting data.
  • Shift Supervisor-Broadcast Operations Base band video and RF subject matter expert.

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33. Traceability Matrix

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low Demand
Here's how Traceability Matrix is used in Business Analyst/Project Manager jobs:
  • Created the Requirement Traceability Matrix for tracing the Requirements, Testing throughout the application development process.
  • Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
  • Constructed documentations including Business Requirements Document, Functional Specification Document and Traceability Matrix.
  • Implemented Traceability Matrix and User Requirement Specification Document (URS).
  • Prepared Traceability Matrix to map business requirement with corresponding test cases.
  • Develop traceability matrix and use cases based on requirement document.
  • Developed Traceability Matrix for maintaining current and new requirements.
  • Performed quality assurance testing using requirements traceability matrix.
  • Created Requirement Traceability Matrix (RTM) for end to end tracking of business requirements from Analysis to implementation phase.
  • Developed Requirements Traceability Matrix (RTM) using Rational Rose to trace each software requirement to test case.
  • Developed Functional Requirements Document (FRD) and Requirements Traceability Matrix (RTM).
  • Prepared the Requirements Traceability Matrix to ensure all the Business requirements were met.
  • Set up Requirements Traceability Matrix with all the testable scenarios.
  • Documented Requirement Traceability Matrix in Requisite Pro for the traceability of requirements through test cases.
  • Documented Requirement Traceability Matrix for traceability of requirements through test cases.
  • Prepared Traceability Matrix to establish forward and backward traceability between scope, requirements, test cases, user acceptance test cases.
  • Create RTMs (Requirement Traceability Matrix), Amendments and other documents as it relates to projects.
  • Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project.
  • Developed a comprehensive test plan to trace all requirements back to the requirements traceability matrix.
  • Author Business Requirement documentation, Functional requirements specification and maintain requirement traceability matrix.

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34. RFP

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low Demand
Here's how RFP is used in Business Analyst/Project Manager jobs:
  • Developed RFP for competitive procurement.
  • Conducted the RFP process and product evaluations and performed an impact analysis to determine how business requirements could best be met.
  • Worked with the team on the development of RFP content, involved in the presentation of RFP to the client.
  • Ensured proposals (RFI and RFP) provided clients with solutions needed to meet their business needs.
  • Collaborated with marketing team in the creation of RFP responses and presented system demonstrations to potential vendors.
  • Provided leadership and guidance in RFP's and negotiations to support the vendor selection process.
  • Assisted the RFP selection and implementation of Percussion web Content Management System.
  • Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals.
  • Managed vendor contracts, Statement of Work and RFP Responses.
  • Prepared RFP's and managed vendor relationships.
  • Write RFP's and project proposals.
  • Resulted in reducing RFP cycle time.
  • Authored comprehensive Requests for Proposal (RFP) documents to support both Managed Hosting solutions as well as Disaster Recovery providers.
  • Performed market research, responded to requests for proposals (RFPs) and assisted in new opportunities during sales cycle.
  • Drafted and responded to RFPs ensuring compliance with both company & other applicable standards.
  • Involved in responses to RFI/RFPs, designing and implementing strategic initiatives and research.
  • Created RFP's Managed the scope, resources of the project.
  • Led the sourcing of IT services from external vendors, from RFIs and RFPs to contracting and service level management.
  • Tasked to evaluate RFPs, develop project budgets and timelines, formulate proposals, and hire resources.
  • Managed IT contracts and negotiated terms with outside vendors and contract labor for communications and services using OLAs/SLAs/RFPs.

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35. XML

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low Demand
Here's how XML is used in Business Analyst/Project Manager jobs:
  • Coordinated mapping with the third party product vendor (Pershing Net X) to ascertain the data mapping and XML specifications.
  • Owned the XML client configuration process and managed all external client testing to assure faultless electronic trading utilizing FIX.
  • Used XML to modify existing core computer programs for fleet maintenance to meet the needs of new customers.
  • Reviewed and modified XML and EDI files using MS Visual Studio and XML for software development accuracy.
  • Increased overall revenue stream of CXML customer connectivity projects by 26 million in last two years.
  • Analyze XML data from systems, adapters, switches, interfaces and databases on web systems.
  • Worked on VAX reservation system and extracted data via XML and performed XML mappings.
  • Developed data pulls using Structured Query Language for end users within XML java system.
  • Interacted with other business analyst on defining the XML schema for request and response.
  • Managed projects which integrated B2B data and XML formatting.
  • Mentor for offshore EDI/XML Map Development Team.
  • Verified XML and SQL files.
  • Implemented EDI customers and suppliers using Microsoft Biztalk, SAP IDOCS, XML, and proprietary flat files.
  • Tested websites core functionalities by calculating the data in Excel and comparing it with Database and XML.
  • Worked closely with the technical team in defining the XML schemas.
  • Analyzed Web services and XML schemas.
  • Used SQL Server to valid client information on website Environment: HTML, XML, SQL Server 2008, T- SQL
  • Increased efficiency helping designing and developing document generation utility with open XML code that removed manual processes from the update process.
  • Created and implemented a consultative sales strategy for eHub, an enterprise level XML-based interoperability solution.
  • Supported the development of new xml templates for confirmations required by Dodd Frank act

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36. Technical Specifications

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low Demand
Here's how Technical Specifications is used in Business Analyst/Project Manager jobs:
  • Worked with management, traders, and end users to translate requirements into technical specifications for hundreds of critical business initiatives.
  • Interacted with client and the technical team for requirements gathering and translation of business requirement to technical specifications.
  • Created business rules, business vision document, business glossary and implementation up to functional and technical specifications.
  • Delivered functional and technical specifications by working closely with all levels of business and technology teams.
  • Worked with Development Team in translating the business requirements into technical specifications for each module.
  • Documented and published functional and technical specifications, support communications, training and change documents.
  • Understand and articulate business requirements for user interviews and then convert requirements into technical specifications.
  • Document functional and technical specifications; collect, organize, analyze and define requirements.
  • Partnered with business teams to define business requirements, technical specifications and design solutions.
  • Gathered requirements; translated soft requirements into business cases and technical specifications.
  • Translated Sales and Marketing requirements to technical specifications for IT developers.
  • Negotiated terms of license agreements; documented evaluation technical specifications.
  • Worked with technical team to produce technical specifications and design documents
  • Developed detailed functional and technical specifications for development teams.
  • Translate business requirements into functional and technical specifications.
  • Document all processes and technical specifications.
  • Reviewed requirements and create technical specifications.
  • Develop functional and technical specifications.
  • Developed test cases for UAT testing based on business requirements, technical specifications and/or product knowledge.
  • Provided knowledge transfer and guidance to outsourced technical team,, translating business requirements to technical specifications for offshore developers.

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37. ETL

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low Demand
Here's how ETL is used in Business Analyst/Project Manager jobs:
  • Evaluated and led the establishment of business intelligence/data mining/ETL tools, and repositories with reference and transaction data.
  • Performed Data extraction, Data Migration and Data conversion using ETL tools from application front-end with Oracle databases and data warehouse.
  • Managed ETL/data mapping, transformation and conversion, changes, issues and risks associated with each global deliverable.
  • Created specifications for data ETL(extract, transform, load) DataStage processes to speed up processing.
  • Managed ETL for client data from client systems into SQL Server Data Warehouse format.
  • Collaborated with analysts to decide the ETL methods and overall data flow architecture.
  • Prepared the Functional Specifications Documents for the Data Modelers and the ETL Teams.
  • Assisted the development team in the source to target mapping for ETL design.
  • Provide the ETL team with the Data mapping document and technical design document.
  • Performed data mapping between different databases/systems, performed data transformations (ETL).
  • Conducted client side validation to study ETL operations on database.
  • Document processes for EDW design, ETL and reporting.
  • Designed ETL framework for incremental loads.
  • Developed analysis, functional and technical specifications and proposal for implementation of PS modules/tools for payroll processes, eModules, and ETL/
  • Write, update, maintain, unit test, and support middleware ETL applications to interface data between systems.
  • Interfaced with Lawson modules, and Epicor Sales Audit utilizing SQL scripts running automatic using ETL.
  • Involved in ETL- Ab inito design and developed various mappings/transformations.
  • Managed ETL/data warehouse DW/BI: Brio/Crystal development & production.
  • Developed ETLs using multiple technologies including informatica, SSIS and proprietary systems.
  • Managed ETL (Informatica) for data collection and explored use of Hadoop.

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38. Training Programs

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low Demand
Here's how Training Programs is used in Business Analyst/Project Manager jobs:
  • Developed and implemented user training programs of new product application.
  • Developed simulation based training programs for internal employees and customers.
  • Created training programs about integrated credit, enabling DBA and support groups to understand and support product.
  • Administered, evaluated, and conducted training programs that affected departments of greater than four hundred workers.
  • Developed web-based environmental, health, and safety training programs and information systems for U.S.
  • Created and implemented internal marketing and training programs for new solutions.
  • Initiate customized training programs based on each client's needs.
  • Led and participated in task forces to develop 6 week comprehensive training programs for entry - level staff members.
  • Developed application training programs both written & video for customer groups including Kentucky Fried Chicken and Shoney's.
  • create & give technical & behavioral training programs.

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39. Project Requirements

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Here's how Project Requirements is used in Business Analyst/Project Manager jobs:
  • Designed and implemented technical solutions in support of software systems in response to project requirements and government mandates.
  • Assigned as Manufacturing Application Supervisor focused on project management, project requirements, software maintenance and change control.
  • Project consisted of gathering and refining project requirements, identifying potential vendors and managing the selection process.
  • Gathered software project requirements for e-billing/e-commerce/EDI applications via meetings with stakeholders and user groups.
  • Conducted intensive business requirement gathering sessions with the stakeholders for scoping the project requirements.
  • Maintained project requirements within Clarity to increase communication with the business.
  • Define project requirements and identify project milestones, phases, and elements; form project team; and establishing project budget.
  • Interfaced with business and technology partners to ascertain project requirements, tracked them to completion, and validated their complete satisfaction.
  • Compile project requirements, manage project scope and maintain quality while improving the direction and comprehension of the project teams.
  • Evaluate, categorize, and score project proposals to determine project requirements in comparison to the overall business needs.
  • Elicited, analyzed, detailed, documented and worked for achieving a sign-off on the project requirements.
  • Gathered project requirements, held project kick-off meetings and monitored and controlled from initiation to go-live.
  • Controlled project requirements, scope, and change management issues.
  • Planned and forecasted product distribution for timely product distribution to fulfill project requirements.
  • Analyzed current processes against project requirements to deliver reengineered business processes.
  • Established project requirements, priorities and timelines for the business as usual (BAU) and redesign projects for several stakeholders.
  • Assess and evaluate project requirements Create and deliver User Stories via AGILE Methodology structured within Acceptance Criteria.
  • Coordinate IT consultants efforts to align with project requirements.
  • Developed Visio graphics describing project requirements, timelines, project objectives and anticipated participants and organizations.
  • Managed Project requirements, developer milestones and delivery forcat using Assembla.

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40. User Interface

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low Demand
Here's how User Interface is used in Business Analyst/Project Manager jobs:
  • Created use cases and developed user acceptance test plan and initiated user interface standardization for merchandise applications.
  • Designed windows/web user interface for a new reporting application with report criteria data selection and custom reports.
  • Developed user interface and collaboratively implemented departmental client website.
  • Designed user interfaces for virtual terminals.
  • Support development of user interface.
  • Project Lead to develop user interface and data integration with Performance Claims to improve claim intake process and preserve data integrity.
  • Implemented user interfaces for accessing and searching business and technical requirements gathered during Phase 1 of the Data Warehouse.
  • Documented customer experience requirements and user interface design for new software, including page layout and HR process wizards.
  • Develop and write design specifications for the user interface, online help system using single-sourcing in RoboHelp 5x.
  • Project Lead to develop a user interface and implement a data integration with Enterprise Rent-A-Car.
  • Designed and developed the Graphical User Interface (GUI), and data dictionaries.
  • Worked to provide a streamlined User Interface that minimizes or reduces user input.
  • Coordinate and document user interface, interface design and application front end design.
  • Prepared Screen Mock ups, User Interface designs for all business requirements.
  • Prepare Entitlement matrix, business rules, user interface, flow diagrams.
  • Implemented User Interface for System Files saving around 200K Dollars annually.
  • Designed User Interface for many applications.
  • Provided support to clear accumulated backlogs Designed and developed Graphical User Interface and successfully deployed it.
  • Provided development of Proof of Concept for SalesForce and netForum, as well as Future State User Interface Specifications.
  • Designed User Interface mockup screens and presented to the business stakeholders.

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41. SOX

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low Demand
Here's how SOX is used in Business Analyst/Project Manager jobs:
  • Define client data standards and ensure that they are met for new implementations including Accounting, Actuarial, SOX, etc.
  • Facilitated SOX-related meetings as part of a data gathering and evaluation process across multiple IT infrastructure teams (2005).
  • Comply with all SOX accounting requirements by assuring monthly financial close for capital and expense occurs without error.
  • Identify risks and implement controls for risk management, assure process compliance with audit controls and SOX.
  • Improved compliance and SOX initiatives by designing key metrics and quality checks with data mining analysis.
  • Ensured full SOX compliance of key systems by overseeing replacement of non-compliant billing and accounting database.
  • Designed and instituted Sarbanes-Oxley (SOX) and other mandated billing controls and reporting.
  • Managed corporate-wide ERP activities according to Sarbanes-Oxley (SOX) guidelines.
  • Tracked and Audited SOX issues; supported the related remediation/mitigation efforts.
  • Provided support and documentation required for IT SOX compliance auditing activities.
  • Remained knowledgeable in current ISO, SOX and anti-corruption compliance.
  • Assisted in PCI and SOX audit and remediation.
  • Resolved non-compliance issues regarding SOX 404.
  • Oversee Change Management processes (SOX controls), managing yearly audit reviews with Deloitte & Touche.
  • Decreased IT audit failures by 100% via management of J-SOX compliance project.
  • Experienced in managing production problem change request process to support Sox requirements.
  • Ensured production SLAs were met as well as SOX compliance.
  • Translated requirements into comprehensive Use Cases and Design documents for SOX (Sarbanes Oxley) compliance.
  • Risk assessment, raise/manage/resolve escalations & mitigation strategies; establish/implement SLAs & SOX compliances.
  • Integrated segregation of duties and Sarbanes Oxley (SOX) requirements into best practices.

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42. As-Is

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low Demand
Here's how As-Is is used in Business Analyst/Project Manager jobs:
  • Re-engineered meter installation and troubleshooting processes; delivered quality as-is and to-be process diagrams/models and procedure manuals.
  • Conducted as-is analysis of Personal Property mainframe application to identify all known system defects.
  • Monitored and reviewed AS-IS back office processes for business improvement opportunities.
  • Analyzed the existing as-is system, tracked defects, provided recommendations to make enhancements in the future to-be system.
  • Conducted and facilitated workshops to capture AS-IS and design TO-BE business processes for use with change assessment.
  • Investigate, analyze, and document As-Is and To-Be process maps to benchmark the fit-gap analysis.
  • Analyzed the As-Is and To-Be state of the project and performed Gap analysis, Impact analysis.
  • Mapped the As-Is process models and defined the To-Be process models after analyzing the As-Is state.
  • Determined and documented the as-Is and the To-Be (future) business process flows.
  • Conducted gap-analysis to understand AS-IS and TO-BE of the business situation and systems.
  • Developed as-is and future state process maps of Encounter processes.
  • Documented as-is and to-be process models for system enhancement.
  • Reviewed and documented AS-IS and TO-BE Business Process.
  • Created an As-Is To-Be Business Process Model Analyzed the Business Requirements Documents (BRD) to establish Gaps and needed updates.
  • Create AS-IS documentation including User Stories, Use Cases, Process Maps, Requirements Traceability Matrices, and TO-BE documents.
  • Documented extensive business process flows using MS Visio to clearly depict the AS-IS and TO-BE States within the system.
  • Created over 90 current state (AS-IS) process flows using MS Visio.
  • Defined As-Is process for Smartcare Takeover along with the To-Be process using MS Visio.
  • Documented current AS-IS process in MS Visio Facilitated workshops to determine user needs.
  • Worked with business customers and peers to collect, analyze and determine as-is process flows and design to-be process flows.

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43. BI

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low Demand
Here's how BI is used in Business Analyst/Project Manager jobs:
  • Developed detail requirements including cost-benefit analysis and implemented business transformation plan identifying integrated Cisco Unified Communications capabilities.
  • Performed vendor management responsibilities as required based on project need.
  • Prioritize responsibilities based on changing business needs.
  • Demonstrated flexibility in handling the preparation of work plans, development of IT resource requirements, and coordination of test phases.
  • Created quarterly deck for Director s meetings, feasibility studies for projects, and streamlining processes for all of configurations.
  • Create feasibility studies and assessments that shows the strengths and weaknesses of an existing, potential, or proposed venture.
  • Assessed requirements, capability gaps to determined solution options and approaches to define the PBM solution scope.
  • Complete understanding MPS, MRP and Capacity Planning as well as bills of material and routing structures.
  • Used Six Sigma DMAIC methodology to identify problems, implement solution and stabilize the process.
  • Identified and wrote business and functional requirements that drove product/service capabilities and IT projects.
  • Estimated hours, new pricing initiatives, financial budget, labor costs and billing.
  • Project manager over BI, Planning, and CDW projects.
  • Managed requirements by implementing Requirements change management and extensively using Requirements Traceability Matrix (RTM).
  • Experience with procedures and regulations in a biotech/pharmaceutical environment.
  • Manage the informatics for Institutional configurations that accounts for 64% of the company s $6 billion annual premium revenue.
  • Supported operations and processes within the clinical, drug safety, regulatory, biometrics, and quality functions.
  • Participated in bidders evaluation for Mobile and Wireless Services RFP.
  • Design LogiAnalytics BI dashboards, reports, deploy to Websphere.
  • Utilized HP Quality Center for UAT documentation and reviewed use cases and business requirements traceability matrix.
  • Created Functional Requirements Documents, traceability matrix, testing strategies and managed on-going change requests.

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44. EDI

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low Demand
Here's how EDI is used in Business Analyst/Project Manager jobs:
  • Develop, deliver and manage the strategy, framework and plan for marketing communications including editor sponsorship, big exhibition
  • Managed highly successful tours and promotional events during national corporate event, receiving positive national media coverage.
  • Normalized requirements across Market Risk, Credit Risk and Liquidity Risk to eliminate redundancies.
  • Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
  • Dedicated Software Project Manager/Business Analyst with over 20 years of experience.
  • Served as an intermediary between business stakeholders and technology development team.
  • Instituted processes for payment approval before medical procedures were performed.
  • Worked with IT Support, Operations Management and Medical Billing to align the technology solutions with business strategies.
  • Directed team of 4 programming contractors for Y2K remediation project - completed on time and under budget.
  • Managed the application development for online media buying that reduced manual data entry by 60%.
  • Worked with the marketing, editorial and creative teams to strengthen the site's brand.
  • Facilitated the application program changes and updates to the Commercial and Special Credit Departments.
  • Managed marketing campaign systems development for the Medicare Part D line of business.
  • Trained team to become proficient in Medicare campaign development to ensure data quality.
  • Created and managed the 4 member Medicare Campaign development team.
  • Review processes to ensure timely medical payments are received.
  • Convert paper medical records to IT medical technologies.
  • Edited, formatted and corrected the articles written by the part time writers and journalists regarding crime and social problems.
  • credit card from the website will also be deployed.
  • Support performance improvement and adhoc projects with benchmark analysis from Hedis-like measures and hospital metrics.

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45. Technical Support

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low Demand
Here's how Technical Support is used in Business Analyst/Project Manager jobs:
  • Identify, isolate and resolve problems associated with technical support staff to implement immediate resolutions to critical problems.
  • Provided third-level technical support for enterprise corporate applications and served as liaison between customers and technical resources.
  • Provided system monitoring and management, including reporting and technical support.
  • Handle post-implementation technical support calls.
  • Provided technical support and training to the operations team after project implementation, ensuring that the process flow is fully automated.
  • Interact with staff that manage and provide technical support for applications that will interface with the new system.
  • Decreased Technical Support calls by 10% by implementing Help within Laboratory Information Management System (LIMS).
  • Assist end-users and administrators with technical support through email, telephone, and face-to-face contact.
  • Resolved customer conflicts with software and vendors, and resolved escalated technical support calls.
  • Provided technical support through the installation phase to assure a smooth transition.
  • Serve as a liaison between the customer and the technical support staff.
  • Provided technical support for business unit systems and system users.
  • Train technical support team on new features.
  • Assist with technical support within the division.
  • Provided technical support to employees as required.
  • Provided technical support by configuring Zebra mobile printers and Symbol barcode scanners for wireless networking to function with custom application.
  • Developed cost effective ways by Providing technical support to project managers and evaluating customer requirements.
  • Assist in construction of QA and UAT scenarios Provide technical support when needed.
  • Defined and directed technical support of Zainet.
  • Developed consultative relationships with management and IT staff in order to understand their business and to provide best technical support.

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46. ROI

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low Demand
Here's how ROI is used in Business Analyst/Project Manager jobs:
  • Performed requirements and cost benefit/ROI analyses and presented case to senior management.
  • Developed implementation strategies, funding models and ROI analysis.
  • Research, evaluate and write the business case with substantiated ROI for new software solutions to meet new business needs.
  • Analyzed enterprise complexity, business process efficiency, manufacturing and warranty costs, ROI, quality, and performance.
  • Conducted Return on Investment (ROI) analysis as to ensure project was in line with Fidelity business objectives.
  • Create project artifacts including ROI, Break Even, Narratives, Training and Process Mapping documentation.
  • Designed and implemented Communication Protocol for transmitting data between EnOcean, ZigBee and thermostat Android App.
  • Experience conducting GAP analysis, UAT, SWOT analysis, ROI and Cost benefit analysis.
  • Developed business initiatives, seeking new & emerging technologies, and higher vendor/client ROI.
  • Helped derive the business case for each project along with ROI computation.
  • Employed project controls and documented results and ROI for each project.
  • Conducted design and code review of Android based Field Control Unit.
  • Prepared detailed and summary ROI reports on the final 3 vendors.
  • Perform ROI and project related data analysis.
  • Conduct process gap assessment to improve ROI.
  • Produce ROI and forecasting reports.
  • Assisted in ROI, ROM and GAP analysis.
  • Credited with defining and implementing effective walkthrough and communication methodologies, delivering immediate ROI to clients.
  • Worked closely with multiple local banks to launch their mobile banking applications on android and iOS platforms.
  • Analyzed metrics to provide input to balanced score card reports and ROIs for proposed initiatives.

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47. Sequence Diagrams

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Here's how Sequence Diagrams is used in Business Analyst/Project Manager jobs:
  • Developed class diagrams and sequence diagrams to validate different business processes.
  • Followed UML based methods to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Object Oriented Design (OOD) using UML.
  • Produced Visual for the application using Rational Rose and created Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams.
  • Created Use Cases and Data Flow Diagrams from the Requirements and provided Process Models and Sequence Diagrams for the same.
  • Prepared Use Case documents using UML diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams.
  • Created Process Flow Diagrams and Sequence diagrams to explain Executive Stock Options award and execution process.
  • Designed and developed Use Case Diagram, Activity Diagrams, Process Flow and Sequence Diagrams.
  • Created sequence diagrams to illustrate the functionality between actors and classes.
  • Created numerous business process flow, activity and sequence diagrams.
  • Designed UML sequence diagrams, data flows.
  • Developed Sequence Diagrams, Activity Diagrams.
  • Directed the marketing creation for the HIE logical models, and sequence diagrams for the web clinical viewer.
  • Designed and developed business flow diagrams, activity diagrams, sequence diagrams, models using MS Visio.
  • Developed Use Case diagrams, Business flow diagrams, Activity/State diagrams and Sequence diagrams using MS Visio.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and AOD's using Visio.
  • Created Class Diagrams, State Diagrams, Sequence Diagrams, Use cases using MS Visio.
  • Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and in MS Visio.
  • Process modelling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.
  • Created use cases, wireframes, sitemaps and sequence diagrams to define the workflows using Visio.

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48. Customer Service

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low Demand
Here's how Customer Service is used in Business Analyst/Project Manager jobs:
  • Provide superior customer service to all customers and prospective customers.
  • Gathered business requirements to design customer service interface.
  • Demonstrated success in delivering impeccable customer service.
  • Maintained standards of professionalism by consistently providing a high level of customer service to clients, suppliers, and contingent workers.
  • Created SharePoint Sites for hospice and elderly care locations to help track customer service, site participation, and outside activities.
  • Assisted with new client implementations by training on-site personnel on day-to-day operations, customer service, and help desk support.
  • Consult with companies to provide expertise in the areas of information technology and Business Process Redesign to improve customer service.
  • Recognized for outstanding quality of customer service and business analysis expertise in the DTNS project and personal commendations from clients.
  • Managed the modeling of customer and company data for introduction of EDI to Customer Service and Supply Chain Management landscapes.
  • Facilitated client meetings to determine software specifications; pricing models, warehouse layouts, staffing and customer service.
  • Offered assistance to the Customer Service Department in implementation of the company's Loan Origination product.
  • Partnered with cross functional groups such as Customer Service, Manufacturing, and Service Sales Marketing.
  • Coordinated activities between IT, customer service, sales, marketing and other departments as necessary.
  • Serve as the first point of contact for all customer service requests and escalations.
  • Designed, implemented, and managed inbound customer service programs.
  • Provided customer service and supported GoodTrak clients.
  • Issued status and performance reports at staff meetings and senior executive-level meetings Customer Service Rep Lead - Offtech, Inc.
  • Analysed customer service response data for best practice review inspections, and investigations of work plan compliance.
  • Team Lead (Supply Chain/Customer Service) Reported to National Accounts Customer Service Manager.
  • Assisted in simplifying the workflow for more than 500 customer service representatives (CSRs).

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49. Peoplesoft

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low Demand
Here's how Peoplesoft is used in Business Analyst/Project Manager jobs:
  • Managed compensation-related applications and interfaces with PeopleSoft and SAP.
  • Documented business requirement SDLC documentation of PeopleSoft upgrade.
  • Managed 20-25 contractors and consultants as well as other associates on legacy systems and PeopleSoft upgrades.
  • Managed PeopleSoft (9.1) ERP convergence project for benefit and associated payroll interfaces.
  • Worked on numerous PeopleSoft upgrades/implementations (version 6.02 to version 8.8).
  • Guided teams of 2-4 Compensation department staff through multiple PeopleSoft deployment phases.
  • Led team of 2-4 security administrators through multiple PeopleSoft deployment phases.
  • Created and managed PeopleSoft Online help/PeopleTools, including Job Code Tool.
  • Develop and install new releases for PeopleSoft HCM modules.
  • Project Manager for the 7.5 to 8.0 PeopleSoft upgrade.
  • Carry out unit testing of new PeopleSoft releases/changes.
  • Contributed to the successful delivery of PeopleSoft and Siebel package software implementations with this leading software solution provider.
  • Worked with Data Security department to implement security package for Peoplesoft application.
  • Promoted to oversee the implementation of new functionality into PeopleSoft Financials system.
  • Led up to 5 team members through a multi-phased PeopleSoft systems deployment managing 200,000 employees.
  • Led in the initiation and planning of a Peoplesoft ERP development project.
  • Project Manager on testing of Peoplesoft HRIS application.
  • Received PeopleSoft, Siebel and project management training.
  • performed fit/gap analysis and high level requirements analysis for implementation of Release 8.9 of PeopleSoft HRMS.
  • Facilitated requirement gathering for product configuration and its integration with TP Contract, OpenLink Endur, PeopleSoft and RightAngle Coal.

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50. New System

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low Demand
Here's how New System is used in Business Analyst/Project Manager jobs:
  • Communicated and coordinated weekly with project stakeholders, and development teams to ensure successful design and implementation of new systems.
  • Created Functional Design Documents outlining new system specifications and enhancements.
  • Support in analyzing/implementing new systems/applications/programs for Business need/use.
  • Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
  • Assisted in the parallel running of the current system to ensure the new system results are validated against the existing system.
  • Interacted with software vendors, web engineers and database administrators to ensure new systems/patches to be delivered and implemented on time.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
  • Develop and facilitate tasks and activities of the implementation team for effective deployment of new systems and processes.
  • Created master test plan and test cases and coordinated with users for the new system testing.
  • Worked with Trainers to ensure that new system enhancements are communicated to end users properly.
  • Created and analyzed business process maps of current and future processes for new system functionality.
  • Analyze and communicate the impact of any new system changes to the current implemented solutions.
  • Tested with users and a few companies before going live with the new system.
  • Provided on-site support during the transition to the new system.
  • Assist in implementation of new systems & system enhancements.
  • Executed installation of the new system in three departments.
  • Post Implementation Maintained client relationships and provided updates on new system functionality/enhancements.
  • Key Accomplishments: The new system doubled the number of prescriptions that could be filled within 2 weeks of go-live.
  • Created a transition and data migration roadmap from the old system to the new system.
  • Provide orientation and training to end users for all modified and new systems.

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Business Analyst/Project Manager Jobs

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20 Most Common Skills For A Business Analyst/Project Manager

Business Requirements

26.4%

Project Management

18.1%

Test Cases

6.7%

Stakeholders

6.1%

User Acceptance

4.6%

SQL

3.5%

Status Reports

3.5%

UAT

3.4%

Web Application

3.3%

Visio

3.0%

QA

2.7%

Sharepoint

2.6%

Sdlc

2.5%

Process Improvement

2.3%

ERP

2.1%

Business Units

2.0%

Management System

2.0%

JAD

2.0%

SME

1.9%

Scrum

1.4%
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Typical Skill-Sets Required For A Business Analyst/Project Manager

Rank Skill
1 Business Requirements 21.2%
2 Project Management 14.5%
3 Test Cases 5.4%
4 Stakeholders 4.9%
5 User Acceptance 3.7%
6 SQL 2.8%
7 Status Reports 2.8%
8 UAT 2.7%
9 Web Application 2.7%
10 Visio 2.4%
11 QA 2.1%
12 Sharepoint 2.1%
13 Sdlc 2.0%
14 Process Improvement 1.8%
15 ERP 1.7%
16 Business Units 1.6%
17 Management System 1.6%
18 JAD 1.6%
19 SME 1.5%
20 Scrum 1.1%
21 CRM 1.1%
22 BRD 1.1%
23 Suite 1.0%
24 PMO 1.0%
25 Data Analysis 0.9%
26 Data Warehouse 0.9%
27 UML 0.9%
28 Waterfall 0.9%
29 HR 0.7%
30 Business Partners 0.7%
31 Jira 0.7%
32 Subject Matter 0.7%
33 Traceability Matrix 0.6%
34 RFP 0.6%
35 XML 0.6%
36 Technical Specifications 0.5%
37 ETL 0.5%
38 Training Programs 0.5%
39 Project Requirements 0.5%
40 User Interface 0.5%
41 SOX 0.5%
42 As-Is 0.5%
43 BI 0.5%
44 EDI 0.5%
45 Technical Support 0.5%
46 ROI 0.5%
47 Sequence Diagrams 0.5%
48 Customer Service 0.5%
49 Peoplesoft 0.5%
50 New System 0.5%
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48,824 Business Analyst/Project Manager Jobs

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