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What does a Business Analyst/Quality Analyst do?

Updated January 8, 2025
7 min read
Quoted Expert
Rebecca Sarver
What does a Business Analyst/Quality Analyst do

A business analyst/quality analyst is responsible for evaluating business outputs and operational processes to ensure that everything adheres to the quality standards and business regulations. Business analysts/quality analysts support senior management in determining solutions to improve the company's services and provide the highest satisfaction for the customers and clients. They also conduct data and statistical analysis by assessing the market trends to identify opportunities that would generate more revenue resources and increase profitability for the business.

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Business analyst/quality analyst responsibilities

Here are examples of responsibilities from real business analyst/quality analyst resumes:

  • Manage several data consolidation efforts to combine multiple CRM systems into one corporate system.
  • Document and manage all project requirements and changes to requirements throughout SDLC, follow waterfall methodology.
  • Plan and manage projects to implement online degree programs for educational institutions, utilizing SDLC and Agile/SCRUM methodologies.
  • Define and carry out QA assessments require helping achieve project milestones and providing confidence that quality requirements are performed adequately.
  • Used JIRA for updating the status of all the test cases and test scenarios that are executed during testing process.
  • Work with business stakeholders in creating user acceptance criteria and conducted/coordinate UAT.
  • Develop and implement automated regression test suite and quality-control methodologies to ensure compliance with QA standards, regulations and customer specifications.
  • Conduct GUI testing and end-to-end testing of client requirements, business use cases, and JIRA validation.
  • Work closely with scrum teams to improve scale agile processes and focus on delivering sprint story points and meeting sprint goals.
  • Develop, test and implement internal intranet SharePoint site.
  • Involve in agile development and participate in everyday scrum meetings.
  • Perform and support UAT testing for implementation and post implementation support.
  • Analyze business and system processes for Java / web-base inventory/warehouse application.
  • Utilize SharePoint to respond to any functional clarifications questions present by offshore team.
  • Involve and interact with various business user groups for gathering requirements for CRM implementation.

Business analyst/quality analyst skills and personality traits

We calculated that 8% of Business Analysts/Quality Analysts are proficient in Test Cases, QA, and SQL Server. They’re also known for soft skills such as Creativity, Analytical skills, and Communication skills.

We break down the percentage of Business Analysts/Quality Analysts that have these skills listed on their resume here:

  • Test Cases, 8%

    Created and executed comprehensive manual test cases that helped determine optimal functionality according to the documented requirements.

  • QA, 5%

    Developed and implemented automated regression test suite and quality-control methodologies to ensure compliance with QA standards, regulations and customer specifications.

  • SQL Server, 5%

    Involved in creating SSIS packages and SSRS reports to load data to centralized SQL server database from diversified data sources.

  • UAT, 4%

    Performed and supported UAT testing for implementation and post implementation support.

  • Microsoft Visio, 4%

    Facilitated JAD/RAD Sessions; handled change management; created Use Cases & Process Flow Diagrams using Microsoft Visio.

  • Business Process, 4%

    Performed business process re-engineering utilizing enterprise analysis.

"test cases," "qa," and "sql server" are among the most common skills that business analysts/quality analysts use at work. You can find even more business analyst/quality analyst responsibilities below, including:

Creativity. The most essential soft skill for a business analyst/quality analyst to carry out their responsibilities is creativity. This skill is important for the role because "because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important." Additionally, a business analyst/quality analyst resume shows how their duties depend on creativity: "analyze business and system processes for java / web-based inventory/warehouse application. "

Analytical skills. Another essential skill to perform business analyst/quality analyst duties is analytical skills. Business analysts/quality analysts responsibilities require that "analysts must interpret complex information from various sources and decide the best way to move forward on a project." Business analysts/quality analysts also use analytical skills in their role according to a real resume snippet: "interacted with developers and performed feasibility analysis of the system and used scrum methodology for software development. "

Communication skills. business analysts/quality analysts are also known for communication skills, which are critical to their duties. You can see how this skill relates to business analyst/quality analyst responsibilities, because "analysts work as a go-between with management and the it department and must explain complex issues in a way that both will understand." A business analyst/quality analyst resume example shows how communication skills is used in the workplace: "followed the agile methodology to emphasize on real time communication over written documentation. "

See the full list of business analyst/quality analyst skills

Choose from 10+ customizable business analyst/quality analyst resume templates

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Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume
Business Analyst/Quality Analyst Resume

Compare different business analysts/quality analysts

Business analyst/quality analyst vs. Senior quality assurance analyst/lead

A senior quality assurance analyst/lead organizes and manages a lot of quality assurance testing procedures before the release of a product or service to the public. This is considered a skilled profession requiring prior quality assurance experience and industry-specific skills or certifications. The duties and responsibilities of senior quality assurance analysts/leads depend on the specific project or industry in which they are working. The job requires core skills such as strong interpersonal communication skills, a keen eye for details, and excellent time and project management skills. Also, the education requirements to qualify for the position vary depending on the industry.

The annual salary of senior quality assurance analyst/leads is $33,349 higher than the average salary of business analysts/quality analysts.Even though business analysts/quality analysts and senior quality assurance analyst/leads are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require test cases, qa, and sql server in the day-to-day roles and responsibilities.

While similarities exist, there are also some differences between business analysts/quality analysts and senior quality assurance analyst/lead. For instance, business analyst/quality analyst responsibilities require skills such as "microsoft visio," "application development," "powerpoint," and "data analysis." Whereas a senior quality assurance analyst/lead is skilled in "status reports," "selenium webdriver," "api," and "data validation." This is part of what separates the two careers.

Senior quality assurance analyst/leads really shine in the retail industry with an average salary of $123,698. Comparatively, business analysts/quality analysts tend to make the most money in the finance industry with an average salary of $94,836.On average, senior quality assurance analyst/leads reach similar levels of education than business analysts/quality analysts. Senior quality assurance analyst/leads are 1.2% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

Business analyst/quality analyst vs. Test analyst

The duties of a test analyst depend on one's line of work or industry of employment. In the information technology setting, a test analyst is responsible for testing computer software or hardware to ensure its quality before being released in the market. They participate in the development process to monitor the product specifications, review and analyze documentation, and create test systems, implementing them promptly and efficiently. As a test analyst, it is essential to produce progress reports, prepare presentations, and even give recommendations.

A career as a test analyst brings a lower average salary when compared to the average annual salary of a business analyst/quality analyst. In fact, test analysts salary is $3,934 lower than the salary of business analysts/quality analysts per year.A few skills overlap for business analysts/quality analysts and test analysts. Resumes from both professions show that the duties of each career rely on skills like "qa," "sql server," and "uat. "

Each career also uses different skills, according to real business analyst/quality analyst resumes. While business analyst/quality analyst responsibilities can utilize skills like "test cases," "microsoft visio," "business process," and "application development," test analysts use skills like "test plan," "manual test cases," "status reports," and "selenium webdriver."

On average, test analysts earn a lower salary than business analysts/quality analysts. Some industries support higher salaries in each profession. Interestingly enough, test analysts earn the most pay in the finance industry with an average salary of $74,197. Whereas business analysts/quality analysts have higher pay in the finance industry, with an average salary of $94,836.Average education levels between the two professions vary. Test analysts tend to reach lower levels of education than business analysts/quality analysts. In fact, they're 7.9% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

What technology do you think will become more important and prevalent for Business Analyst/Quality Analysts in the next 3-5 years?

Rebecca SarverRebecca Sarver LinkedIn Profile

Lecturer in Human Services Studies, Elmira College

The use of remote and virtual meetings will continue, even after COVID-19. Face-to-face meetings may still be the preferred method of contact, but the reality is that many clients who need to access services do not have reliable and consistent transportation to get to the services. Phones and computers enable more convenient meetings that are less costly in terms of time and travel. Some clients may prefer not to leave their homes.

Business analyst/quality analyst vs. Senior technical business analyst

Senior Technical Business Analysts are experienced employees who primarily work on business improvements. They review business processes and other operations-related procedures in relation to the current business landscape. They should be familiar with the trends in the industry and how these trends affect the company. They should also be familiar with the company processes, people's capabilities, and other context-setting information related to the business. Senior Technical Business Analysts work with different departments to get a holistic view of the company. This would help them recommend action plans and next steps to address the company's challenges and ensure that the company overcomes these challenges.

On average, senior technical business analysts earn higher salaries than business analysts/quality analysts, with a $30,976 difference per year.By looking over several business analysts/quality analysts and senior technical business analysts resumes, we found that both roles require similar skills in their day-to-day duties, such as "test cases," "qa," and "sql server." But beyond that, the careers look very different.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from business analyst/quality analyst resumes include skills like "microsoft visio," "powerpoint," "test results," and "acceptance criteria," whereas a senior technical business analyst is more likely to list skills in "project management," "business analysis," "business stakeholders," and "visio. "

Senior technical business analysts earn the best pay in the energy industry, where they command an average salary of $122,449. Business analysts/quality analysts earn the highest pay from the finance industry, with an average salary of $94,836.When it comes to education, senior technical business analysts tend to earn lower degree levels compared to business analysts/quality analysts. In fact, they're 5.1% less likely to earn a Master's Degree, and 0.8% less likely to graduate with a Doctoral Degree.

Business analyst/quality analyst vs. Quality assurance analyst

Quality Administrators are responsible for managing the quality processes of an organization. Their duties include creating data collection processes, conducting data cleansing, tracks quality milestones, and develop training programs for internal teams. They undertake daily audits, work with the quality coordinator to determine root cause, and assist with feedback and complaints. Quality administrators also write daily reports for purchase orders that are overdue, open service jobs, quotations needing to follow up, unconfirmed hires, and processed sales orders.

Quality assurance analysts tend to earn a lower pay than business analysts/quality analysts by an average of $1,399 per year.While their salaries may vary, business analysts/quality analysts and quality assurance analysts both use similar skills to perform their duties. Resumes from both professions include skills like "qa," "sql server," and "uat. "

Even though a few skill sets overlap between business analysts/quality analysts and quality assurance analysts, there are some differences that are important to note. For one, a business analyst/quality analyst might have more use for skills like "test cases," "microsoft visio," "business process," and "application development." Meanwhile, some responsibilities of quality assurance analysts require skills like "manual test cases," "selenium webdriver," "status reports," and "back-end. "

Quality assurance analysts enjoy the best pay in the retail industry, with an average salary of $82,227. For comparison, business analysts/quality analysts earn the highest salary in the finance industry.The average resume of quality assurance analysts showed that they earn lower levels of education compared to business analysts/quality analysts. So much so that theyacirc;euro;trade;re 9.4% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.1%.

Types of business analyst/quality analyst

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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