Business analyst jobs in Rochester, NY

Business Analyst Salary range (depending on experience): $70k-$140k As a Business Analyst, you will define requirements and manage waterfall/agile frameworks to facilitate complex business needs in accordance with software development life cycle (SDLC) guidelines. Independently execute large projects and lead other analysts in completing projects. Break down complex business and technology terms to aid in collaborative problem solving. Essential Job Functions Provide expertise in executing the duties of a business analyst for projects of various types and sizes Elicit, define and analyze complex requirements in various formats ensuring they are testable, measurable and traceable Refine, prioritize and manage requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications) Build the business case and project justification Build/Lead requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions) Identify and estimate anticipated work efforts based on priority using requirement work plans, program increment (PI) and sprint planning Define and resolve dependencies, issues and risks along with identification of impacted areas through team collaboration Identify and define complex business processes for current and future state analysis Act as the liaison between the business units, technology teams and support teams Lead/facilitate the process needed to make an informed build versus buy decision Participate in growing team competency by mentoring, providing on-the-job training to more junior associates and helping to develop training materials/process improvements Apply an in-depth knowledge of multiple business areas, familiarity with enterprise strategies and an understanding of different technologies and industry best practices to meet/exceed business goals/priorities Minimum Position Qualifications 5+ years business analysis experience Excellent written and oral communication, collaboration and presentation skills to effectively communicate information to all levels within the organization Proven ability to understand strategic business requirements and translate them into strategic technology solutions for use across multiple lines of business Demonstrated experience with industry best practices and an understanding of different technologies Strong ability to make difficult/quick decisions demonstrating critical/innovative thinking Ability to effectively interact with and influence a diverse group of associates Ability to effectively partner with all levels of the organization Strong organizational, analytical and problem-solving skills Desired Previous Experience/Education Bachelor's Degree in information technology (IT) or a related business field Equivalent work experience in an IT position or comparable business unit experience Prior experience as a business or applications analyst in agile projects Agile, SAFe, Six Sigma, IIBA certification a plus (ECBA, CCBA, CBAP, CBATL)

in a school district responsible for compiling and analyzing data which includes testing, student census, and demographic data. The employee reports directly to and works under the general supervision of the Assistant Superintendent of Instruction or other higher level staff member. Does related work as needed. Responsibilities (All need not be performed in a given position. Other activities may be performed although not listed.) Generates computerized reports including analysis, graphing, and display of test, census, survey, and statistical information; Processes computerized Medicaid reimbursement for specified special education services (including determining student eligibility for Medicaid and obtaining and maintaining precise paper files of all required data elements); Processes data including downloading from Board of Cooperative Education Services (BOCES) including file conversions, importing and exporting to compile data, linking files together to transfer data, preparing data to upload to BOCES, outputting data (electronic and paper) and transferring to district offices; Organizes, completes and verifies projects and reports associated with school district data and reporting; Produces drafts and final copies of tests and creates forms that can be scanned; Performs computerized statistical data analysis, including analysis of test results, and develops summary reports for school administrators and the Board of Education; Updates database systems annually and performs some data entry; Coordinates the scoring of local and state-wide tests for various grades and subjects; Maintains current knowledge of Federal and State laws applicable to the verification of data for statewide reporting; Acts as liaison between the District and the New York State Education Department's Assessment and Reporting Offices. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of computer applications using communications links and databases; good knowledge of the operation of data entry equipment; working knowledge of data collection techniques; working knowledge of applicable laws; working knowledge of mathematics and statistics; ability to communicate effectively orally and in writing; ability to establish and maintain effective working relationships; ability to update and maintain databases; analytical ability; ability to organize and present data in tabular form; ability to input, organize and analyze data accurately and produce reports including simple statistical reports; ability to coordinate test procedures, scoring and reporting; good judgment; physical condition commensurate with the demands of the position. Qualifications Graduation from high school or possession of an equivalency diploma plus EITHER: (A) Three (3) years paid full-time or its part-time equivalent experience in the organization, analysis and manipulation of data utilizing a database management system; OR, (B) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in any computer science, management information systems, or information technology field, plus one (1) year paid full-time or its part-time equivalent experience as described in (A) above; OR, (C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.

SQL Data Analyst Endeavor Streaming, part of Endeavor, is building the worlds most advanced content distribution platform for Content Creators, Global Brands, TV Broadcasters and Sports Federations. Role: SQL / Data warehouse (Redshift) / AWS experience required for this. Opportunity: You will assist in the management and growth of a large-scale data solution enabling TV everywhere with a worldwide leader specializing in digital video broadcasting, distribution, and monetization. You will build and manage solutions and processes that will grow and solve critical business needs. You will learn and implement new business processes and automate them with today's and tomorrow's technologies. You will be exposed to many exciting projects that will broaden your industry experience and continuously enhance your skills with new challenges. Responsibilities: Analyze and interpret complex data, patterns and processes Provide analysis, reports, dashboards, and insight of data supporting existing and new initiatives. Work with a team to define and implement solutions allowing the visibility of data and insight for use at the business level Manage, maintain, and report on the daily results of daily data jobs and processes both internally and externally Provide Root Cause Analysis and related documentation and communications of data issues and the data solutions we provide. Work with external clients and internal finance department on the delivery of data and reports. Skills: Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, Quantitively-oriented degree, or a related field 3+ years as a data analyst or similar role. Must have a high degree of initiative and strong analytical skills Must have advanced skills in report development, SQL queries, views, functions, and stored procedures. Must have experience with relational databases, data lakes, data warehouses such as Redshift, and ETL/ELT data pipelines Proficiency with SQL and relational database concepts Must have experience working with AWS related technologies Must have experience working with an off-the-shelf Business Intelligence Dashboard product. Experience in meeting directly with business managers and their teams without direct support from their manager

The Healthcare Data Analyst is responsible for analytics, financial analysis and claims auditing. This candidate will reside within the Analytics and Reporting department and will work closely with other members of the Clinical, Medical and Network teams to design and analyze operational and claims data. This person will also present results to internal stakeholders, existing and future clients. Additionally, the ideal candidate will serve as a leader in defining and prioritizing the strategic and tactical tasks surrounding future data intelligence. Essential Functions Analyze business intelligence data to inform business and product decisions, blending historical results, available industry reports, purchased sources and public information as input to analyses Identify areas for increased clinical focus and review/assess associated action plans Maintain provider rate information and assess overall cost impact of proposed changes Support claims audit processes and procedures to ensure the fidelity of claims processing Conduct on-going refinement of the risk stratification surrounding claims processing Design, develop, interpret and present key internal business operational metrics reporting, serving as an ongoing voice for improving and increasing data intelligence leading to operational improvements Contribute to the identification and prioritization of improved reporting processes and procedures Provide on-going analysis and recommendations for improvement of operations and clinical interventions Provide direction in preparing and/or reviewing reports for publication. Assist with planning tactical goals to achieve major improvements in data analytics capabilities over time Adheres to our Mission Statement, Core Values, Code of Business Conduct and Compliance Program Complies with all Federal and applicable State laws and policies regarding privacy, confidentiality and security of health information and other designated information EDUCATION & EXPERIENCE Required Bachelor's Degree in Computer ScienceInformation Technology, MathematicsStatistics, Business or other relevant field At least three years of experience analyzing healthcare data. Preferably from a payer setting Understanding business impact is critical to improving our internal processes and seeking to maximize the ROI Prior experience producing reporting and providing analysis to organizational leadership Ability to work in a fast-paced, collaborative team environment Self-starter and may mentor/train other department members Strong communications skills Ability to work well both independently and as part of a multi-functional team, including technical, financial, administrative and clinical associates Strong knowledge of analytic, technical and reporting tools. Tableau and SQL experience preferred Advanced proficiency with Microsoft Word, Excel and PowerPoint production.

The primary responsibility of the Data Analyst is to collaborate with leadership to identify opportunities for improvement through interpretation of various information across the facility. They will be responsible for keeping the vitals of the business up to date and presentable. Their goal will be to continuously identify areas lacking in strong metric reporting and coordinate with team leaders to customize dashboards and data flows. These initiatives include developing and implementing additional technologies such as tablets, software, and data processes. They will work closely with leaders across the business to quickly identify opportunities Essential Duties and Responsibilities: * Create and maintain various informational graphics to convey metrics accurately and quickly to department leaders * Pull data from facility software and parse crucial operational insights such as scrap percent, utilization, overages, as well as KPIs dictated by business leaders * Maintain KPIs and ensure data is up to date and relevant for current business direction * Remove dated, corrupted, or otherwise unusable data from databases * Assist with data acquisition and develop additional processes to capture manufacturing data accurately and consistently * Develop departments with Industry 4.0 ideologies and standard practices * Use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that will help the organization navigate * Assign numerical value to essential business functions so that performance can be assessed and trended over periods of time * Prepare reports for leadership stating patterns, trends, and predictions using relevant data * Develop automated tools to assist with data acquisition, data queries, and data shaping * Assist with training on new processes and procedures for data acquisition * Continuously analyze and identify room for improvement on all databases including ERP and QMS related software * Support initiatives for data integrity and normalization * Assess software and hardware needs to assist with strategic decisions on new and existing systems * Troubleshoot database environments and reports to ensure informational integrity and accuracy Education, Skills, and Experience: * AS/BA in Computer/Data Science * 3 to 5 years' experience * Preferred experience with any of the following: SQL/ R/ MATLAB/ Python * Preferred experience with BI software such as Tableau/ Power BI * Proficient with Microsoft 365

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Business system analyst must have 3 years experience. Business system analyst requires: Specialized knowledge - Working knowledge of SAP is preferred, particularly transaction codes MM01, MM02, CS01, CS02, C201, C202. Knowledge of Microsoft Office, specifically Excel Skills and Abilities - Analytical and troubleshooting skills, attention to detail, ability to prioritize multiple tasks, excellent communication and interpersonal skills Experience in a FDA regulated environment is preferred Business system analyst - Minimum of a Bachelor's degree or equivalent experience Additional Information $29/HR 12 months

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people, with a commitment to a better healthcare experience. When you join RadNet as our Revenue Cycle Quality Assurance Analyst , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. JOB SUMMARY The Revenue Cycle Quality Assurance (QA) Analyst performs reviews of RCO workflows, assuring quality, accuracy, timeliness and appropriateness standards are maintained and quality standards measured and achieved. The QA Analyst also provides review, analysis, and closure of compliance and regulatory audits, as well as BBB/OAG patient complaints specific to RCO. Serves as subject matter expert with regard to coding and revenue cycle systems and workflows used in the business unit and cross-functionally to ensure appropriate use and maximum efficiency. The QA Analyst performs statistical data collecting and reporting of QA activities, including new workflows; and disseminates back to RCO operational teams. Works with Documentation Analyst to create educational resources and reference materials as appropriate to support the business unit as a direct outcome of quality assurance review findings. The QA Analyst participates in additional auditing, reviews, and communications with other RadNet Partners as assigned. You will: Analyze QA business unit and departmental reports and scorecards, and disseminate to RCO leadership. Conducts auditing, reviews, analysis, and communications with other RadNet Partners (Acquisitions, Clinical Operations, Compliance etc.) as assigned. Reviews, analyzes, provides reporting, and closes; all compliance, regulatory, and BBB issues/complaints specific to RCO procedures. Completes QA analysis of all critical claims processing, follow up and denial elements using QA audit tools to correctly identify users. Review and respond to all quality audit inquiries, which include disputed findings, and implement quality assurance initiatives. Performs daily, weekly, monthly, and routine reviews of business unit coding processes to identify errors and areas where education/system enhancements are needed. Audit third-party partners and vendors, analyzing outcomes, communicating results to RCO leadership and the third-party partner/vendor. If You Are: Bachelor's degree preferred - in business, healthcare, accounting, or finance, or equivalent education and experience required. Minimum of 3 years of previous healthcare administration/revenue cycle, billing management with comprehensive knowledge of CPT, HCPC, and ICD-10 codes and medical terminology. Preferred candidate will have a medical coding certification or equivalent of education and experience within medical billing and coding, preferably radiology coding. Experience in monitoring quality with the ability to develop reporting systems is required. Revenue cycle system proficiency. Ideal Candidate will possess: Attends regular corporate meetings as requested. Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors. Demonstrates initiative, personal awareness, professionalism, and integrity, and exercises confidentiality in all areas of performance. Follows all local, state, and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights, and ADA. Follows OSHA regulations, RadNet, and site protocols, policies, and procedures. Follows HIPAA, compliance, privacy, safety, and confidentiality standards at all times. but not limited to: I-9, Harassment, EEOC, Civil rights, and ADA. Follows OSHA regulations, RadNet, and site protocols, policies, and procedures. Follows HIPAA, compliance, privacy, safety, and confidentiality standards at all times.

Job Description Alcott HR is looking for an experienced business to business Sales professional to join our team as a Senior Business Consultant. Alcott HR is a Professional Employer Organization, and we support our clients in a broad scope of Human Resources disciplines. In this role, your primary focus will be on building and nurturing relationships with business owners and key decision-makers to provide tailored HR solutions. This role will service the Western New York market and offers the capability for flexible in-office/remote work. We've got a lot to offer: Uncapped commission and unlimited territory Ability to sell any of our offerings to any industry (PEO, ASO, HRO, HR Consulting) Competitive base salary plus an industry-leading commission plan with escalating rates Remote schedule flexibility Here's what you'll do: Develop and maintain relationships with business owners and key decision makers. Leverage your professional network to generate referral business and expand Alcott HR's client base Network with business advisors to educate them on Alcott HR's offerings and benefits for their clients Prospect and network for business owners and key decision makers to explain how Alcott HR can help their company to grow Complete required sales process, paperwork and finalize new client contracts Travel throughout our open territory. No set territories with Alcott HR! Exceed sales goals determined by management, and reach your maximum earning potential You are someone who has: 2+ years of business-to-business sales experience with a focus on relationship-building Successful and stable track record of excellence Ability to aggressively prospect for new business A positive and consultative mindset when engaging with clients Exceptional verbal and written communication abilities, particularly with C-level executives Ability to work independently, as well as being a collaborative team member Expertise in consultative and solution-oriented sales techniques A driven, self-starter attitude with strong time management skills We definitely want to talk to you if you have the following: Demonstrated ability in cold calling and prospecting with a positive and persistent style Proven ability to be a "hunter gatherer" within the C-level market PEO and/or Employee Benefit sales experience We know you have your choice of roles for your next opportunity. Here's why we think you should choose Alcott HR: You'll be joining a PEO & HR company that is poised for rapid growth, taking a new and exciting service model and message to underserved markets across the US. We have a big market to go after, striving to provide the best and most unique HR service in the space, and some of the most loyal and enthusiastic clients behind us. Big Enough to Get the Job Done, Small Enough to Care. Family working environment with the ability to influence executive decision making and help steer the ship. Compensation: Base Salary of $70,000-$85,000 plus commission structure, enabling a potential total earning potential of $105,000-$185,000+ About Alcott HR At Alcott HR, we have a Passion for People and Performance™. We empower leaders to focus on their core business purposes and meaning which enables them to more quickly and efficiently grow their business. Alcott HR provides clients and business owners with customized solutions for running their business, including HR best practices, regulatory compliance, payroll, training and development, employee benefits, risk management support, workers' compensation insurance and employment related administration. We serve a diverse group of successful profit and not for profit businesses across the U.S. Get to know us by visiting ***************** Alcott HR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Alcott HR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. Job Description Job Profile- Human Services Change Management Analyst/ Change Management Analyst Duration-24 Months Location- Rochester, NY Candidates should have at least 60 months experience, and at least one of the following should apply 7. Experience working on researching and performing information gathering activities for the implementation of an automated human service system; 8. Experience identifying and documenting the scope of business process changes or enhancements required by procedural changes or by changes to federal, State or local laws and statutes. 9. Experience in change management planning and implementing change, including experience in self assessments and developing implementation action plans. 10. Experience working directly in a Child Welfare setting in New York State, local district, or voluntary agency in New York State or another state. 11. Experience facilitating small groups or teams and exhibiting leadership qualities to arrive at sound business solutions to improve current business practices. 12. Bachelor Degree Additional Information If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at ryanaskitc.com

Job Details Rochester New York - Pittsford, NY Austin, Texas - Austin, TX; Reston Virginia Washington DC - Reston, VA; United Kingdom - Letchworth - LETCHWORTH, HertfordshireDescription Northland Controls is seeking a well-qualified System Analyst, located in Rochester, NY. Secondary location considerations for Reston, VA or Austin, TX. The System Analyst will be responsible for delivering outstanding service desk support to the assigned region, ensuring the smooth operation of physical security systems and associated technology. This role acts as the primary point of contact for service tickets and technical issues, coordinating responses and managing ticket resolution in line with Northland's service standards. What type of candidate Northland is looking for: We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment. What you will love about this job. You will be working for an amazing company in a challenging environment that employs the most exceptional type of people. Qualifications - Self-motivated, with the ability to work independently and manage multiple priorities. - Minimum of 5 years' experience in a service desk or support role within the security industry. - Experience supporting regional access control and CCTV systems. - Strong background in troubleshooting and supporting security technologies including biometrics, key management, and alarm centers. - Familiarity with Windows operating systems and Microsoft Office Suite. - Basic understanding of IT networks, LAN/WAN, and cloud-based systems is highly desirable. - Strong interpersonal and communication skills with the ability to engage at all levels. Essential Duties and Responsibilities - Manage and triage service tickets from receipt through to resolution. - Coordinate service queue management and ticket assignment. - Provide first-line solutions where possible, escalating unresolved issues as required. - Coordinate and support engineering visits and remote sign-off processes. - Maintain and update as-built documentation and technical configurations. - Manage spares stock and oversee ticket invoice reconciliation. - Assist in the development and documentation of processes and procedures. - Provide regular statistical reporting and support ad hoc data requests. Skills - Strong written and verbal communication skills. - Excellent problem-solving and organizational abilities. - Ability to work independently and collaboratively within a team environment. - Proficiency in Microsoft Office Suite. Preferred Education & Experience - Certifications in access control or CCTV systems (e.g., Lenel OnGuard, Milestone) are preferred. - Experience as an installer or service engineer is desirable. - Professional security certifications (e.g., ASIS, CPP) are desirable but not required. Travel Travel may be required for certifications and occasional support visits. Work Authorization Must be authorized to work in the US or applicable region. What Northland Does Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley. We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers. With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers. We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years'. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there. Northland Values Be Honorable Our People Take on Challenges Do Whatever it Takes Have Fun Northland Controls is an equal employment opportunity employer, discrimination is prohibited.

Job Description Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Application Support Analyst - Our Portfolio Company Overview One of our portfolio companies is a leading provider of mission-critical software solutions for fire departments across the United States, offering a flagship Records Management System (RMS) and accompanying modules (Responder, AVL, Kiosk, Inspections, and more). The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance. This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters. Salary Range: USD $55,000- $65,000 Role & Responsibilities: Client Support & Troubleshooting Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules. Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk). Provide hands-on troubleshooting including: RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.) CAD integration behavior User permissions and configuration Data imports/exports and validation Client-side and server-side setup, including basic SQL checks Clearly document issue details, root cause, and resolution steps. Client Coaching & Best Practices Educate clients on system features, workflows, and recommended usage patterns. Help customers get the most value from the company's solutions through process coaching and configuration guidance. Maintain a strong customer-first mindset and set clear expectations throughout each support engagement. Internal Collaboration Work closely with QA, Product, and Engineering teams by: Filing clear and reproducible bug reports Identifying recurring issues and recommending improvements Participating in release validation and regression testing as needed Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks. Continuous Learning & Process Improvement Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem. Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience. Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds. Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction. Required Experience: 2+ years of client-facing software support experience, preferably in a technical or enterprise application environment. Prior experience troubleshooting multi-module or workflow-based software systems. Excellent troubleshooting and analytical skills. Strong written and verbal communication skills. Ability to understand complex workflows and translate them into user-friendly guidance. High attention to detail and accuracy in documentation. Ability to multi-task while maintaining productivity in a fast-paced environment. Professional, calm, and empathetic client communication style. Ability to escalate appropriately based on urgency or risk. Strong ownership mindset with a commitment to delivering an outstanding support experience. Preferred Skills: Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS. Experience using a ticket system (preferably Zendesk). Comfort with SQL queries (reading logs, running basic selects). Experience with software installation, configuration, or upgrade processes. Familiarity with public-safety workflows or fire-service operations. Benefits & perks: Competitive salary + performance bonus Health, dental, vision, and 401(k) with match On-site role with occasional work-from-home flexibility PTO, company holidays, volunteer time off Annual professional-development budget Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.

Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission. We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York. Work Shift: Job Description: You will work closely with experienced team members to learn how data drives business decisions. From building simple dashboards to exploring cloud-based data solutions, this position offers hands-on exposure to BI tools, data modeling, and integration processes. It's an excellent opportunity to develop technical skills, gain practical experience, and grow into a data-focused career path. Key Responsibilities Assist in creating and updating basic business intelligence reports using tools like Power BI and Excel under guidance. Support the team in collecting and organizing data from various sources; learn to use SQL and Python for simple queries or scripts. Help document business requirements and contribute to building basic data models with supervision. Work with ERP systems, CRM tools, and business software to convert manual Excel reports into streamlined BI reports. Learn to develop simple dashboards and reports in Power BI and explore self-service data modeling concepts. Gain exposure to data integration processes and assist with routine tasks related to data quality and governance. Shadow team members to understand Microsoft Azure services (ADF, ADLS, Databricks) and participate in basic tasks. Assist in publishing and scheduling reports as per business needs. Perform basic data validation checks and help troubleshoot minor issues. Conduct ad-hoc analysis and prepare simple reports to identify trends under guidance. Stay curious about emerging technologies in data analytics and AI; participate in team discussions. Provide end-user support for BI tools by answering basic questions and helping interpret data insights. Qualifications Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Business Analytics, or a related field. Basic understanding of BI tools such as Power BI or Tableau, with a willingness to learn and apply data visualization techniques. Introductory knowledge of SQL and relational database systems (RDBMS); coursework or projects involving SQL preferred. Exposure to programming languages such as Python or R through coursework or projects. Awareness of Web APIs and their role in data integration. Familiarity with data concepts such as data warehousing and ETL processes; exposure to tools like SSIS, Azure Data Factory, or similar is a plus. Basic understanding of development tools like Azure DevOps or similar platforms. Ability to work collaboratively in a team environment and manage tasks effectively under guidance. Strong communication skills to articulate ideas and learn from feedback. WORK ENVIRONMENT:ADA Physical/Mental/Workplace Requirements Occasional lifting up to 25 lbs. Sitting, working at desk/personal computer for extended periods of time Primary work environment is professional corporate Gorbel is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at ************. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Gorbel, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $23-$25/hour.

We are currently hiring a Project Support in our Program Management Services Division, based out of our client's office in Rochester, NY. The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services. Salary Range: $40,000- $65,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Responsibilities This Project Support will assist the Project Manager by handling key administrative and technical tasks, including SAP task-based routing, purchase requests, purchase orders and provide general support to different project and programs. The day-to-day responsibilities of this resource include: Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision Parse data and present in a meaningful format Analyze project financials and budgets Anticipate upcoming responsibilities or needs and use initiative appropriately Utilize SAP to: Prepare purchase requests and purchase orders Troubleshoots and resolves errors or issues with attention to detail Processes receipts, accruals, and invoices as part of the purchasing process Requirements Two-Year Degree in Business related field 1 year experience in construction and project management Excel, Microsoft, and PowerPoint Expertise. (Microsoft Excel utilization of pivot tables, v look up, algorithms, and excel other functions). SAP experience preferred Benefits Body, mind, and wallet-LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events

Description & Requirements The Maximus DoD Cloud Information Systems Security Officer (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support federal customers with federal requirements to include FISMA, applicable FAR and DFAR Clauses, Executive Orders, and OMB's applicable to IL5 Cloud Environments. The primary role of the ISSO will be the creation, management, and administration of a System Security Plan (SSP) to include all required artifacts needed to obtain a DISA IL5 certification and to maintain compliance with NIST 800-53 and associated NIST 800 series publications. The ISSO will be responsible for all continuous monitoring of the IL5 environment supporting federal customers and will be the SME for control management and the establishment of Inheritance which will be used to support future DoD projects Essential Duties and Responsibilities: - Performs application vulnerability assessments to identify application vulnerabilities. - Performs network vulnerability assessments to identify host vulnerabilities. - Identifies, analyzes, and prioritizes vulnerability findings. - Analyzes system configurations to identify possible security gaps andor compliance violations. - Establishes collaborative working relationships with internal resources to provide security assessments, reports, and recommendations. - Performs other related duties as assigned. Additional Duties and Responsibilities: - Create and manage System Security Plan and creation and or validation of all associated artifacts required to obtain DISA IL5 certification as well as NIST 800-53 compliance to include but not limited to a System Level Continuous Monitoring (SLCM) Strategy, HW/SW lists, Information Flow Diagrams, System Categorization Forms, System Topologies, Configuration Management Plan, Configuration Control Board (CCB) Charter, System and Services Acquisition Plan, System and Information Integrity Plan, System and Communication Protection Plan, Security Assessment and Authorization Plan, Risk Assessment Plan, Program Management Plan, Security Planning, Physical and Environmental Protection Plan, Personnel Security Plan, Media Protection Plan, Identification and Authentication Plan, Contingency Plan, Audit and Accountability Plan, Security Awareness and Training Plan, Incident Response Plan, Access Control Plan, Risk Assessment Review (RAR) and Plan of Action and Milestone (POA&M). - Liaison with Maximus Federal business units, Maximus Corporate business units, and external stakeholders to ensure all legal and contractual requirements pertaining to cybersecurity, physical security, and Information Assurance are being met. - Communicate federal requirements to Maximus Information Security Office (ISO) and advise implementation of applicable security controls and hardening standards to governance and technical teams. - Assist the BISO and ISO Team in the identification and assignment of control owners throughout the organization and continually review controls on organizationally defined periodicities. - Actively collaborate with Maximus Threat and Vulnerability Management (TVM) Team to ensure applicable technologies are compliant with defined remediation timelines and hardening standards via enterprise vulnerability management tools. Minimum Requirements - Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required. - Bachelor's Degree - 7-10 years of security or technology related experience - Professional certifications, such as Security+, CEH, or CISSP, desirable • Knowledge of IPv4 network architecture and core services - Knowledge of web application development and architecture - Knowledge of network security controls - Knowledge of vulnerability management - Experience with dynamic application security testing (DAST) tools - Experience with vulnerability management (VM) tools - Familiarity with OWASP Top 10 - Familiarity with WASC Threat Classification • Familiarity with CVE - Familiarity with NIST SP 800-53 - Experience with automated service ticketing systems - Excellent analytical, decision-making, and problem-solving skills - Ability to communicate technical information in understandable business terms - Excellent interpersonal skills, presentation skills, and verbal / written communication skills - Strong customer service abilities required. - Ability to work collaboratively with a broad range of staff. Skilled in Microsoft Office software including Word, Excel, Visio, MS Project, and PowerPoint - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to execute many complex tasks simultaneously, and work as a team member as well as independently Additional Minimal Requirements: - Have a DoD secret clearance status or eligible to obtain secret clearance status. - DISA IL5 Certification Experience - Strong understanding of federal and DoD requirements to include but not limited to applicable Executive Orders, FISMA, FIPS, CMMC, NIST 800-171, NIST 800-60, NIST 800-65, SCRM, FedRAMP, DODI 8500s, 8500.2s, and 8510s. - Experience with GRC tools (eMASS, CFACTS, CSAM). - Experience developing SSP's and applicable artifacts required for A&A activities. - Experience with STIG compliance. - Experience with vulnerability management and assessment via Qualys and Tenable. - Works on complex issues where analysis of situations or data requires an in depth evaluation of variable - Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results. - Networks with key contacts outside own area of expertise. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. #c0rejobs #HotJobs1111LI #HotJobs1111FB #HotJobs1111X #HotJobs1111TH #TrendingJobs #HotJobs1125LI #HotJobs1125FB #HotJobs1125X #HotJobs1125TH EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com. Minimum Salary $ 108,375.00 Maximum Salary $ 146,625.00

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology - Data Management Technology - Senior Consultant The opportunity EY's Analytics and Data team is seeking a Master Data Management Senior focusing on helping our clients define and drive data management strategy and technology implementation. This role requires a professional with an ability to assist in defining a master data management design- complemented by a solid track record of system delivery. The individual should be ready to guide clients through the adoption and implementation of advanced technologies. In this role, you will design and apply comprehensive methods, practices, policies, tools, and processes to govern and control the entire lifecycle of data assets. You will perform maturity assessments on data management capabilities and advise on tools and roadmaps for implementation. Your understanding of business strategy in connection with the value of data at scale will be crucial. Your key responsibilities As a Senior Data Management and Strategy professional, you will be at the forefront of data governance and strategy, ensuring that data assets are protected and utilized effectively. You will spend your time on the following key responsibilities: Designing and implementing data governance frameworks that align with business objectives. Collaborating with stakeholders to build analytics solutions that deliver tangible business value. Conducting maturity assessments to enhance data management capabilities across the organization. Develop solutions to complex problems, including functional and technical design of master data management software Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Guide clients in defining a data governance strategy including aspects such as data quality, data catalog, master data management, analytics use cases, date readiness for AI/ML, and systems alignment to leading ERP and CRM applications. Data Integrity Assurance: Implement cutting-edge DQ tools and processes to maintain impeccable data standards throughout the infrastructure Analytical Collaboration: Engage in meticulous requirement gathering, interpret Business Requirement Documents (BRDs), and collaborate with system analysts to develop comprehensive source-to-target mappings Data Scrutiny: Conduct thorough examinations of data within source databases prior to migration into data warehouses and generate detailed technical specifications in alignment with BRDs Lead multiple engagements simultaneously, ensuring the delivery of high-quality services and client satisfaction This role may require regular travel to meet with external clients, providing you with the opportunity to engage directly with stakeholders and contribute to impactful projects. Skills and attributes for success To excel in this role, you will need a blend of technical and interpersonal skills. Your ability to navigate complex data environments and build strong relationships will be key to your success. Strong understanding of data privacy and governance principles. Experience in enterprise strategy and data management. Proficiency in metadata management and ontology design. Excellent communication skills, with the ability to convey complex information clearly. Demonstrated emotional agility and the ability to collaborate in hybrid environments. Knowledge of future trends/changes in the industry and the ability to articulate these to customers Benchmark design, development, delivery knowledge Working knowledge of any of the cloud technologies AWS and Azure. Strong leadership and communication skills, with the ability to articulate complex issues and drive business outcomes Ability to research and provide insights on industry standards, regulations, technology assessments, and forecasts Demonstrated expertise in Data Privacy and Master Data Management. Strong understanding of Data Governance and Enterprise Strategy. To qualify for the role, you must have Bachelor's degree required (4-year degree) in Engineering, Advanced Data Analytics, or a related technical or scientific field Minimum of 3 years of direct involvement with MDM tools including SAP MDG and/or Informatica MDM ERP implementation experience including full implementation cycles of SAP implementation with SAP MDG as a component Typically, no less than 3 years relevant developer experience in master data management software. Strong understanding of Data Governance principles. Experience with Enterprise IT Architecture. A valid driver's license in the US; willingness and ability to travel internationally to meet client needs A track record of successful stakeholder engagement Ideally, you'll also have Experience with complex problem-solving and critical thinking. A track record of driving outcomes in collaborative environments. Familiarity with digital fluency and hybrid collaboration tools. A passion for innovation and the strategic application of emerging technologies to solve real-world challenges The ability to foster an inclusive environment that values diverse perspectives and empowers team members What we look for We seek individuals who are not only technically proficient but also possess the ability to inspire and lead teams. Top performers demonstrate a passion for innovation, a commitment to excellence, and the ability to navigate complex challenges with ease. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $106,900 to $176,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $128,400 to $200,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.

Certified Scrum Master Salary range (depending on experience): $70k-$140k We're recruiting for a Scrum Master to join a team of qualified, diverse individuals. The qualified candidate should also have strong analytical, problem solving, and communication skills with a keen attention to detail. Day to Day Roles and Responsibilities: Perform Scrum Master duties in a Scaled Agile Framework project; work as a part of an Agile Development (Scrum) Team(s) Background in Agile Software Development, specifically ability to facilitate product backlog maintenance with well written features and user stories Experienced in using tools that support agile development, and especially SAFe, such as JIRA, CA Agile Rally, VersionOne, Confluence, IBM ELM Ensure Agile development teams collaborate effectively with other trains/teams and shared services to determine the best implementation approach that aligns with software architecture as defined at high-level and supports the project operations Ensure all Agile teams follow defined software architecture guidelines established for program for effective implementation of end-to-end capability threads Organize and facilitate daily stand ups, reviews, retrospectives, sprint and release planning, demos and other meetings SAFe Agile ceremonies Track and communicate Agile metrics which may include team velocity and sprint/Program Increment (PI) progress within the Scaled Agile (SAFe) framework Fulfill the role of the Scrum Master, leading Agile development teams in the delivery of business critical, enterprise software in increments to production systems Ensure the Scrum Framework is implemented effectively and provides coaching and training at the team level to empower the team to self-organize Assist with internal and external communication to improve transparency, identify and remove impediments Be a Servant Leaders for the Agile Development (Scrum) Team(s) Assist with making appropriate commitments to deliver business value through story selection, definition of tasks and estimation Participate proactively in developing and maintaining standards, tools and best practices Provide support with risk management, release management, and facilitate release planning activities maintaining and improving the flow of value delivery Qualifications: Bachelor's Degree in a related field and 5-7 years' of experience Minimum of 2 years of experience working as a Scrum Master on a Scrum team and at least one of those 2 years in supporting SAFe framework Minimum of 2 years of experience in supporting software development project with exposure to all phases of software lifecycle, requirement to operations Certification: Scrum Alliance Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or SAFe Scrum Master (SSM) Experience with scrum project management, agile software development, and software version control management In-depth knowledge of customer's lifecycles, standards, and supporting processes and practices Experience with multiple Agile teams in different organizations Ability to understand technical legacy systems and associated component functionalities Experience with enterprise architecture, application planning, and deployment Project Management Professional (PMP)

Certified Scrum Master Salary range (depending on experience): $70k-$140k We're recruiting for a Scrum Master to join a team of qualified, diverse individuals. The qualified candidate should also have strong analytical, problem solving, and communication skills with a keen attention to detail. Day to Day Roles and Responsibilities: Perform Scrum Master duties in a Scaled Agile Framework project; work as a part of an Agile Development (Scrum) Team(s) Background in Agile Software Development, specifically ability to facilitate product backlog maintenance with well written features and user stories Experienced in using tools that support agile development, and especially SAFe, such as JIRA, CA Agile Rally, VersionOne, Confluence, IBM ELM Ensure Agile development teams collaborate effectively with other trains/teams and shared services to determine the best implementation approach that aligns with software architecture as defined at high-level and supports the project operations Ensure all Agile teams follow defined software architecture guidelines established for program for effective implementation of end-to-end capability threads Organize and facilitate daily stand ups, reviews, retrospectives, sprint and release planning, demos and other meetings SAFe Agile ceremonies Track and communicate Agile metrics which may include team velocity and sprint/Program Increment (PI) progress within the Scaled Agile (SAFe) framework Fulfill the role of the Scrum Master, leading Agile development teams in the delivery of business critical, enterprise software in increments to production systems Ensure the Scrum Framework is implemented effectively and provides coaching and training at the team level to empower the team to self-organize Assist with internal and external communication to improve transparency, identify and remove impediments Be a Servant Leaders for the Agile Development (Scrum) Team(s) Assist with making appropriate commitments to deliver business value through story selection, definition of tasks and estimation Participate proactively in developing and maintaining standards, tools and best practices Provide support with risk management, release management, and facilitate release planning activities maintaining and improving the flow of value delivery Qualifications: Bachelor's Degree in a related field and 5-7 years' of experience Minimum of 2 years of experience working as a Scrum Master on a Scrum team and at least one of those 2 years in supporting SAFe framework Minimum of 2 years of experience in supporting software development project with exposure to all phases of software lifecycle, requirement to operations Certification: Scrum Alliance Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or SAFe Scrum Master (SSM) Experience with scrum project management, agile software development, and software version control management In-depth knowledge of customer's lifecycles, standards, and supporting processes and practices Experience with multiple Agile teams in different organizations Ability to understand technical legacy systems and associated component functionalities Experience with enterprise architecture, application planning, and deployment Project Management Professional (PMP)

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Business system analyst must have 3 years experience. Business system analyst requires: Specialized knowledge - Working knowledge of SAP is preferred, particularly transaction codes MM01, MM02, CS01, CS02, C201, C202. Knowledge of Microsoft Office, specifically Excel Skills and Abilities - Analytical and troubleshooting skills, attention to detail, ability to prioritize multiple tasks, excellent communication and interpersonal skills Experience in a FDA regulated environment is preferred Business system analyst - Minimum of a Bachelor's degree or equivalent experience Additional Information $29/HR 12 months

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Application Support Analyst - Our Portfolio Company Overview One of our portfolio companies is a leading provider of mission-critical software solutions for fire departments across the United States, offering a flagship Records Management System (RMS) and accompanying modules (Responder, AVL, Kiosk, Inspections, and more). The Application Support Analyst provides high-quality customer service and advanced technical support to the company's clients. This role handles complex product issues, collaborates with internal teams to improve product quality, contributes to documentation and workflows, and ensures that fire departments receive fast, accurate, and reliable assistance. This is a full-time, in-office position (9:00 AM - 5:00 PM EST) at the company's Rochester headquarters. Salary Range: USD $55,000- $65,000 Role & Responsibilities: Client Support & Troubleshooting Serve as the first point of contact (phone, email, ticket) for customer inquiries related to the RMS platform and associated modules. Triage, investigate, and resolve complex technical issues using the ticket management system (Zendesk). Provide hands-on troubleshooting including: RMS workflows (Incidents, NFIRS/NERIS, Scheduling, Personnel, Training, Assets, etc.) CAD integration behavior User permissions and configuration Data imports/exports and validation Client-side and server-side setup, including basic SQL checks Clearly document issue details, root cause, and resolution steps. Client Coaching & Best Practices Educate clients on system features, workflows, and recommended usage patterns. Help customers get the most value from the company's solutions through process coaching and configuration guidance. Maintain a strong customer-first mindset and set clear expectations throughout each support engagement. Internal Collaboration Work closely with QA, Product, and Engineering teams by: Filing clear and reproducible bug reports Identifying recurring issues and recommending improvements Participating in release validation and regression testing as needed Assist with the creation and maintenance of knowledge-base articles, client documentation, and internal runbooks. Continuous Learning & Process Improvement Develop a deep understanding of the company's software modules, integration architecture, and the broader fire-service software ecosystem. Continuously improve troubleshooting skills through training, internal learning opportunities, and hands-on experience. Follow all support workflows and escalate issues appropriately when complexity exceeds defined thresholds. Actively contribute ideas that reduce ticket volume, improve resolution time, and enhance customer satisfaction. Required Experience: 2+ years of client-facing software support experience, preferably in a technical or enterprise application environment. Prior experience troubleshooting multi-module or workflow-based software systems. Excellent troubleshooting and analytical skills. Strong written and verbal communication skills. Ability to understand complex workflows and translate them into user-friendly guidance. High attention to detail and accuracy in documentation. Ability to multi-task while maintaining productivity in a fast-paced environment. Professional, calm, and empathetic client communication style. Ability to escalate appropriately based on urgency or risk. Strong ownership mindset with a commitment to delivering an outstanding support experience. Preferred Skills: Experience with Fire/EMS RMS software, CAD systems, NFIRS, or NERIS. Experience using a ticket system (preferably Zendesk). Comfort with SQL queries (reading logs, running basic selects). Experience with software installation, configuration, or upgrade processes. Familiarity with public-safety workflows or fire-service operations. Benefits & perks: Competitive salary + performance bonus Health, dental, vision, and 401(k) with match On-site role with occasional work-from-home flexibility PTO, company holidays, volunteer time off Annual professional-development budget Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.