How to hire a business analyst, support

How to hire a business analyst, support, step by step

Here's a step-by-step business analyst, support hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a business analyst, support job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new business analyst, support
• Step 8: Go through the hiring process checklist

What does a business analyst, support do?

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1. Identify your hiring needs

   First, determine the employments status of the business analyst, support you need to hire. Certain business analyst, support roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a business analyst, support to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a business analyst, support that fits the bill.

   This list shows salaries for various types of business analysts, support.

   Type of Business Analyst, Support	Description	Hourly rate
   Business Analyst, Support	Management analysts, often called management consultants, propose ways to improve the efficiency of an organization. They advise managers on how to make organizations more profitable through reduced costs and increased revenues.	$21-49
   Application Support Analyst	An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily... Show more	$32-60
   Program Analyst	The job of program analysts is to plan, manage, and evaluate a company's computer programs. They usually perform different tasks, including researching and analyzing complex data to identify trends and offer the best recommendations for improvements... Show more	$25-50

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Data Analysis
   • Business Processes
   • Business Support
   • Process Improvement
   • Data Entry
   • Troubleshoot
   • SharePoint
   • Technical Support
   • Business Analysis
   • HR
   • User Acceptance
   • Excellent Interpersonal
   • Strong Analytical

   Check all skills

   Responsibilities:

   • Create and manage functional requirement documents for in house development of software applications for healthcare providers and payers.
   • Participate in business validation workshops and UAT for CRM releases.
   • Test and write solution and diagram reports for new system performance software in QA lab environment.
   • Enter project definitions/structures, invoices, budgets, scope of work, and special requirements into ERP system.
   • Ensure facility health for crm-relate issues.o support the facility's CRM operation as a tier-1 analyst (on-call).
   • Qualify team responsibilities include team leader, QA, audit functional test, trend analysis, and inventory handling.

   More business analyst, support duties

3. Make a budget

   Including a salary range in your business analyst, support job description is a great way to entice the best and brightest candidates. A business analyst, support salary can vary based on several factors:

   • Location. For example, business analysts, support' average salary in arkansas is 48% less than in massachusetts.
   • Seniority. Entry-level business analysts, support earn 56% less than senior-level business analysts, support.
   • Certifications. A business analyst, support with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a business analyst, support's salary.

   Average business analyst, support salary

   $68,419yearly

   $32.89 hourly rate

   ---

   Entry-level business analyst, support salary

   $45,000 yearly salary

   Updated December 17, 2025

   Average business analyst, support salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$96,126	$46
   2	New York	$86,261	$41
   3	New Jersey	$85,732	$41
   4	California	$82,862	$40
   5	North Carolina	$79,516	$38
   6	Minnesota	$78,701	$38
   7	District of Columbia	$77,326	$37
   8	Connecticut	$75,459	$36
   9	Missouri	$74,801	$36
   10	Washington	$74,106	$36
   11	Illinois	$70,032	$34
   12	Virginia	$69,805	$34
   13	Oklahoma	$67,301	$32
   14	Nevada	$67,095	$32
   15	Pennsylvania	$66,611	$32
   16	Texas	$66,089	$32
   17	Arizona	$66,080	$32
   18	Colorado	$61,999	$30
   19	Indiana	$58,778	$28
   20	Georgia	$56,820	$27

   Average business analyst, support salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	City National Bank	$100,285	$48.21	58
   2	Allison Transmission	$97,337	$46.80	2
   3	Metropolitan Bank	$95,511	$45.92
   4	Mitsui Chemicals	$93,924	$45.16	3
   5	HSBC Bank	$93,920	$45.15	2
   6	M&T Bank	$91,695	$44.08	81
   7	Bank of America	$91,675	$44.07	54
   8	Milwaukee Tool	$91,421	$43.95	2
   9	Wells Fargo	$90,848	$43.68	114
   10	Comerica	$90,636	$43.58	5
   11	Macy's	$89,263	$42.91	140
   12	TEKsystems	$88,520	$42.56	105
   13	Fidelity National Financial	$88,353	$42.48	2
   14	Autodesk	$88,333	$42.47	19
   15	NTT Data International L.L.C.	$87,105	$41.88	179
   16	Sagarsoft	$87,030	$41.84
   17	Milton CAT	$85,164	$40.94	2
   18	Goldman Sachs	$84,733	$40.74	8
   19	Microsoft	$84,259	$40.51	18
   20	Blue Cross Blue Shield of Michigan	$83,367	$40.08	9

4. Writing a business analyst, support job description

   A good business analyst, support job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a business analyst, support job description:

   Business analyst, support job description example

   This position is responsible for identifying critical customer insights through data consumption and analytics pertaining to escalations within the specialized and escalated support services for all programs and from escalations originating from external partners and teams across the organizational matrix. This position will require a unique blend of communication savvy, data storytelling skill, and critical thinking applied to multiple data sets and scenarios.
   Responsibilities:
   
   Gather, consume, and interpret data across all products and customer types and provide intelligence and insights to the Customer Experience and leadership within the Test Taker Experience team (and broader groups potentially)
   Identify trends and anomalies for further investigation or corrective action
   Maintain knowledge of service trends and benchmarks within and outside of our product markets
   Measure and report data-based outcomes for improvement or feature implementations
   Partner with product owners and senior director to identify future data needs
   Understands the KPI, targets and operational timing underpinning the data sets to draw appropriate conclusions and recommend meaningful action plans
   
   Knowledge & Skills:
   
   Proven experience in an analyst role, prefer a customer-centric previous role
   Demonstrated skill in data storytelling with the ability to package material appropriately for audiences at different organizational levels
   Advanced Excel mastery and/or other data analysis programs
   Supervisory experience required (directing the work tasks and performing administrative management of junior business analysts)
   Strong interpersonal, verbal, written and presentation skills
   Strong planning, organizational and prioritizing skills
   Results-oriented, able to maintain intensity in outputs and outcomes
   
   Skills and Experience:
   
   Bachelor's degree or equivalent combination of education and experience
   5-7 years of experience in roles with similar job functions and expectations
   
   #Monster
   
   #LI-Hybrid
   
   COVID-19 Requirements
   ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.
   
   EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.
   
   EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.
   
   EDUCATIONAL TESTING SERVICE is a Drug-free workplace.

   Copy this example

   

5. Post your job

   To find business analysts, support for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any business analysts, support they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level business analysts, support with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your business analyst, support job on Zippia to find and recruit business analyst, support candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit business analysts, support, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new business analyst, support

   Once you've decided on a perfect business analyst, support candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new business analyst, support first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a business analyst, support?