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Top 50 Business Analyst, Support Skills

Below we've compiled a list of the most important skills for a Business Analyst, Support. We ranked the top skills based on the percentage of Business Analyst, Support resumes they appeared on. For example, 14.0% of Business Analyst, Support resumes contained Business Requirements as a skill. Let's find out what skills a Business Analyst, Support actually needs in order to be successful in the workplace.

These are the most important skills for a Business Analyst, Support:

1. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Analyst, Support jobs:
  • Documented/translated moderately complex business requirements into functional and technical requirements.
  • Designed and developed the operational solutions to business requirements as outlined in the goals and strategies of the Corporations Re-engineering initiative.
  • Support all technical development and maintenance needs, including gathering client business requirements to execute new product design requests.
  • Worked with production data to validate business requirements and assure trends were reported to management.
  • Created and managed overall detailed implementation project plan as well as business requirements.
  • Lead user acceptance testing of processes and applications ensuring business requirements are exceeded.
  • Experience in conversion of high level business requirements into functional specifications.
  • Capture and analyze business requirements for process improvements and system upgrades.
  • Implemented business requirements resulting in significant redesign to enterprise systems.
  • Developed and produced business requirements and business processes.
  • Co-author business requirements document with project teams.
  • Designed and implemented Business Requirements Template.
  • Conduct gap analysis between the current system and new requirements to be implemented thereby mapping the business requirements to the application.
  • Documented business requirements, capture business needs and process scenarios for the travel portal and the accounting software.
  • Worked with third party software vendors to communicate business requirements and assist in design.
  • Gathered business requirements from clients and wrote out specifications necessary to buy IT equipment.
  • Extract, discuss, and refine business requirements from business users and team members.
  • Created business requirements documents and test scripts.
  • Draft business requirements for internal custodian feed enhancements, test enhancements and coordinate project deliverables with business groups and custodian.
  • Identify and define business requirements Analyze data and develop recommendation based on the data.

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2 Business Requirements Jobs

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2. Data Entry

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high Demand
Here's how Data Entry is used in Business Analyst, Support jobs:
  • Perform multiple tasks which include data entry, filing, creating new accounts, create/proof letters, and process account maintenance.
  • Assisted clients around the world with data entry, IWRS/IVR and Imaging queries.
  • Perform high-volume data entry of all contracts in company s database.
  • Centralized and outsourced all operations data entry tasks, while maintaining 90% of all service levels.
  • File and retrieve corporate documents, records, and reports Clerical administrative and Data Entry tasks.
  • Managed a team combined staff of 10-15 onsite and remote- site data entry technicians.
  • Increased my Data Entry input from 8,000 K.P.H to 10,000 K.P.H Assisted with bill pay for every Iron Mountain customer.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Business Analyst, Support jobs:
  • Conducted quarterly internal review and assisted Customer Service with compliance.
  • Maintain customer service and performance standards required.
  • Worked as a Customer Service Rep managing top tier accounts such as Wal-Mart, HEB and Target for Consumer Products Division.
  • Identified opportunities and gaps in Customer Service and implemented improvements and best practices prior to internal and external audits.
  • Worked with Claims Control, Operations and Customer Service teams to identify, coordinate and resolve system defects.
  • Utilized customer service best practices in order to satisfy clients as well as the company's standards.
  • Perform Customer Service activities, conduct meetings, and provide daily status reports to executive management.
  • Configured and deployed comprehensive new Customer Service Monitoring system to reduce customer complaints by 21%.
  • Deliver excellent customer service to clients; achieve team goals as well as individual goals.
  • Monitor inventory and supply chain processes of account specific items to maintain customer service levels.
  • Completed customer service surveys and Service Level Agreements between technical and account staffs.
  • Earned Customer Service Error Free Reporting Award as part of a team effort.
  • Provided SAP SD related on-site user training to National Customer Service Center.
  • Developed good rapport with clients and handled customer service questions.
  • Handled all other customer service issues for SMB mobile customers.
  • Maintain Client relationship and customer service.
  • Handle customer service calls with regard to health, thrift, retirement and other benefit questions via our benefits hotline.
  • Develop, analyze and submit Case Fill Rate (CFR) reports to summarize key customer service opportunities.
  • Work closely with product managers, customer service managers and resellers on availability issues and product constraints.
  • Received multiple monthly Cendant "MVP awards" and a quarterly Cendant "MVP Award" for productivity and customer service.

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4. Test Cases

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high Demand
Here's how Test Cases is used in Business Analyst, Support jobs:
  • Facilitated requirement-gathering interviews, develop test cases, and test data.
  • Create detailed test plans and test cases for the testing of the new solution, including plans for parallel testing.
  • Reviewed the QA team s test cases & test plans to verify alignment with the requirements of the application.
  • Prepared test cases covering core functionality and reviewed it with BA leads and obtained sign off on them.
  • Documented a test plan with core functionality test cases, entry and exit criteria's of testing.
  • Implemented and validated test cases and test scripts for CRIM Equity Trading to facilitate the transition to CRIM
  • Execute test cases and scripts and follow through on the prioritization and resolutions of defects.
  • Test cases created both in OM through CFS contract creation or manual creation in CFS.
  • Create execution data and test cases as well as documenting progress in Quality Center.
  • Uploaded test cases on HPQC for testing them during BA testing and UAT phase.
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Delivered Test Plan, Test Cases, Test Reports and Defect tracking report.
  • Developed Test Plan and Test Cases in Test Plan Manager of Quality Center.
  • Create and execute Test Plans and Test Cases using Test Director Software.
  • Produced and executed complex test cases to vet product defects.
  • Designed test plans and implemented test cases for system development.
  • Prepared RTM which mapped to BRD, FSD and test Cases.
  • Review & sign off test cases & test scripts.
  • Created Traceability Matrix in Excel and in Quality Center by integrating Test cases with requirements tab.
  • Use ALM to verify test cases for quality assurance testing, * Test trades on MarkitWire.

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1 Test Cases Jobs

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5. SQL

demand arrow
high Demand
Here's how SQL is used in Business Analyst, Support jobs:
  • Involved in preparing annual budget, financial reports, and scheduled expenditures and ran SQL queries for varied reports.
  • Provide reporting by means of SQL and API calls that users could customize to the report they needed.
  • Involved in writing SQL queries using Joins, Unions to retrieve and test the date from the database.
  • Managed database including all ETL procedures, optimized SQL query to build an online sales platform.
  • Build SAP Crystal Reports from design; code in Visual Basic and SQL/T-SQL.
  • Recommended necessary upgrades and maintained SQL servers, performing data backups as needed.
  • Supported department reporting needs with the use of SQL based reports.
  • Utilized SQL queries to analyze data and resolve data issues.
  • Inserted and retrieved data from database using SQL commands.
  • Required SQL queries to compute metrics and affirm recommendations.
  • Analyzed data using SQL, Excel.
  • Served as a resource for analytical services, Data mapping and GAP analysis utilizing SQL Server and TOAD/Oracle.
  • Interact with Post Accountants to resolve Accounting errors and provide transactional reports using Oracle SQL.
  • Implemented, administered, and supported Backups, SQL, and Mainframe Aseries servers.
  • Write and execute SQL queries to export transactional data for Excel data reports.
  • Implemented .NET / SQL server based configuration software for manufacturing customers.
  • Developed and created cshell scripts using SQL SYBASE.
  • Point of contact with Quantitative and IT development teams Procedures writing, VB/VBA/SQL tools creation, users and IT support training
  • Utilized Microsoft Visio, Microsoft Office and SQL to provide day to day analytics to develop success strategies.
  • Utilizied SQL, Excel, Microstrategy, Business Objects and Vantage to analyze data.

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6. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Business Analyst, Support jobs:
  • Acted as main contact to revise and update Clinical Nursing policies and to ensure compliance with Joint Commission regulations.
  • Prepare cost/price proposals to ensure compliance with RFP/RFQ instructions, customer specifications, and company's procedures using PROPRICER.
  • Express Mail; alarm monitoring/response, document control to ensure compliance with the NISPOM.
  • Reviewed sales and maintained staffing levels to ensure compliance with budget and revenue goals.
  • Analyzed accounting procedures of the check processing units to ensure compliance.

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7. Technical Support

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high Demand
Here's how Technical Support is used in Business Analyst, Support jobs:
  • Provide technical support for SQL Database monitoring, reporting and capacity planning related project activities.
  • Gathered data to increase knowledge of retention gaps for utilization by technical support representatives.
  • Provide application/technical support to clients and end users for a lending software development company.
  • Provided technical support to all users for administration and maintenance of system configuration.
  • Provide hardware/software technical support for end users.
  • Included interviewing application areas, collaborate with technical support groups, system architects, test teams, and business clients.
  • Assisted in the creation and implementation of technical support and preventative maintenance programs for existing and potential clients.
  • Provided system training, maintenance, and Technical Support to 250 staff across 5 sites.
  • Provided technical support services for servers, clients, third-party, and in-house client/server applications.
  • Used Windows Remote Assistance tool to provide technical support to end users.
  • Provided technical support, documented User Guides and held client training sessions.
  • Provided all first and second level technical support for e-commerce tool.
  • Operated as sole presence for Operations Technical Support at UCP.
  • Provided technical support for the Chevrolet Customer Assistance Center staff.
  • Provide technical support and backup file and database servers.
  • Provided technical support for GSK in-house applications.
  • Enhanced Products Technical Support Provided customers technical support for Verizon's Advanced Products.
  • Provided technical support to all Onsite, Corporate, and Regional Camden associates.
  • Consulted with SuccessFactors, Skillsoft and various vendors for escalated technical support.
  • Managed six technical support staff.

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8. User Acceptance

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high Demand
Here's how User Acceptance is used in Business Analyst, Support jobs:
  • Facilitate User Acceptance Testing while providing status reports and updates effectively.
  • Performed user acceptance testing to ensure the reports satisfied functional requirements.
  • Perform the user acceptance testing, implementation of new or revised software systems applications, and user or business process changes.
  • Organized and ran branch testing, integration testing and regression testing on applications, reports as well as user acceptance testing.
  • Perform User Acceptance Testing (UAT) to ensure system changes and/or enhancements are properly tested prior to implementation.
  • Assisted with User Acceptance Testing for both Ambulatory (Primary Care Clinics and Sub-specialty clinics) and In-patient.
  • Managed testing cycles, including test plan creation, development of scripts and coordination of user acceptance testing.
  • Worked closely with the client during user acceptance testing processes to properly document any issues discovered.
  • Communicated the sign off to different teams involved in the change as User Acceptance.
  • Led end user acceptance testing supporting SAP upgrade to each new version.
  • Created test scenarios and assisted users in User Acceptance Test.
  • Performed regression testing, test data/file creation User Acceptance Testing.
  • Developed test scripts, performed functional and user acceptance testing.
  • Executed all kind of scenarios for User Acceptance Testing.
  • Assisted in User Acceptance Testing and created Traceability Matrix, process Flow Diagram, Use Case Diagram and Index table.
  • Validated the data by using SQL Documented test results and conducted User Acceptance Testing sessions with the business area.
  • Assigned to Teradata Corporation Primary responsibilities consist of end to end User Acceptance Testing in Oracle ERP test environments.
  • Assisted in the design and User Acceptance Testing of the Hiperos Supplier Relationship Management tool
  • Execute Pre-deployment User Acceptance Testing and maintain error logs to document every error.
  • Performed User Acceptance Testing and Regression Testing for Wachovia Retirement Services 401K sites.

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1 User Acceptance Jobs

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9. Sharepoint

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high Demand
Here's how Sharepoint is used in Business Analyst, Support jobs:
  • Spend Management Division SharePoint Administrator which include organization of information for SharePoint site, uploading and maintenance on site.
  • Led SharePoint social awareness campaign committee, as well as participated in implementation of Twitter social awareness plan.
  • Involved in planning of a Business Intelligence project using SharePoint
  • Document Management o SharePoint Administrator/site manager for OAB.
  • Gathered requirements for intranet portal project involving SharePoint.
  • Monitor and update project document repositories via SharePoint.
  • Supported communications efforts using SharePoint 2010.
  • Content Management using Microsoft SharePoint.
  • Create artifacts for various Stakeholders (front and back office) and maintain documentation and Process flows in SharePoint and Wiki.
  • Coordinated with 12 personnel in 6 departments to ensure completion of 6020 review utilizing SharePoint database and Microsoft Office Suite.
  • Administrated procurement SharePoint site to provide information of scheduled training, reporting, and vendor request process.
  • Developed an internal MS SharePoint website, and added User IDs and their related system permissions.
  • Promoted, and worked to build department SharePoint site for the Mortgage line of business.
  • Ensured diligent document tracking, provided status updates, and served as SharePoint Content Manager.
  • Participated in upgrade of external SharePoint site from MOSS 2007 to SharePoint 2010.
  • Served as SharePoint Administrator for entire branch.
  • Participate in specialty integration projects Responsible for administration of SharePoint site, maintain data and update site as needed.
  • Used Microsoft SharePoint to created, modified and maintained project artifacts, calendars and workspace in a collaborative setting.
  • Worked alongside the SharePoint administrator to develop a site for internal control of contracts and their workflow progress.
  • Used Sharepoint to post and monitor action items.

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10. Business Units

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high Demand
Here's how Business Units is used in Business Analyst, Support jobs:
  • Create and maintain process and procedure documents for multiple business units ensuring consistency and maximum productivity.
  • Defined user needs by collaborating with internal and external strategic business units to implement projects.
  • Supported business units with day-to-day support functions and implementation of technical or business projects.
  • Performed internal quality assurance audits as requested by program business units.
  • Cultivated strong business relationships with clients and internal business units.
  • Documented business processes for IT projects and communicate between assigned technical staff and business units' progress and resolution of issues.
  • Developed, coordinated, and managed the price increase process for 5 business units in a complex system and business environment.
  • Worked as a liaison between the business units, executive personnel and IT to prioritize and complete projects and support requests.
  • Designed and developed surveys to assist the Corporation and Business Units in assessing and monitoring compliance utilizing The Self Assessor tool.
  • Developed, write, and communicate business requirements for internal business units & external clients, based upon end user specifications.
  • Work with various Business Units and IS disciplines to articulate requirements, create project specifications, and implement those projects.
  • Configured Business Units, Ledgers and Ledger Groups.
  • Configured AM Business Units, depreciation schedules, detail review about all Configuration Documented and created Asset management process blueprint.
  • Compiled and analyze financial information for Business Units Developed integrated revenue/expense analyses, projections, reports, and presentations.
  • Worked with 5 different business units to identify areas of inefficiencies improving processes and minimizing waste.
  • Acted as liaison across business units primarily between the Project Manager, developers, Administrators and testers and the stakeholders.
  • Acted as liaison between the business units, vendors, technology teams and support teams, Salesforce and Microsoft.
  • Work stream Lead for a successful company-wide identifying and managing change for multiple impacted business units.
  • Acted as a technical liaison between Nicor business units and the IT department for an aggressive system implementation project.
  • Managed critical support role for Nicor business units that utilized the CorDaptix (CDx) application.

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11. Business Support

demand arrow
high Demand
Here's how Business Support is used in Business Analyst, Support jobs:
  • Created training material for Business Support Analyst position.
  • Provided business support to Clinical Purchasing Department.
  • Promoted to Business Support Manager.
  • Front Office, Global Business Controls Business Support Analyst across ~$2BN Global Banking and Markets (GBAM) Business.
  • Provided IT and business support for faculty and R&D groups of the School of Computer Science of FIU.
  • Assist Business Support Manager in coordinating testing of proposed changes for the Call Center Floor and documenting results of testing.
  • Worked with Director of Business Support Services to restructure department and establish policies and procedures with entirely new staff.
  • Reported to on-site Supervisor / Program Analyst of Network Technologies as Business Support staff.
  • Provided business support via telephone to all corporate clients assisting over 50 customers daily.
  • Position held: Business Support Responsibilities: Quality, privacy, and security.
  • Provided second-tier business support for SAP ECC and related applications.
  • Provided all office and business support for the business owner.
  • Acted as group leader to junior Business Support Analysts.
  • Provided support training to new Business Support Analysts.
  • Provide support to the Business Support Manager.
  • Assist Business Support Group as needed.
  • Provided all accounting support for the business from a home office Business Support.
  • Maintain and manage relationships with project team for on-Going application business support.
  • Experience Business Support Analyst for Kaiser Permanente 10/ 2014 to Present.
  • Provide business support to department ordering supplies, office equipment ad-hoc business operations/administrative responsibilities (e.g.

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12 Business Support Jobs

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12. Email

demand arrow
high Demand
Here's how Email is used in Business Analyst, Support jobs:
  • Created a utility to gather local computer information and email the information to selected distributions in Outlook.
  • Developed, tested and implemented modifications to Call/Email Routing systems to properly distribute workload.
  • Maintain Facets security database and Facets Support of Magic Ticket referrals as well as upkeep problem log, emails, etc.
  • Participated in utilizing a customer service logging systems to manage and categorize the high volume of business issues received via email.
  • Provided screening, fielding, and prioritization of inbound communications from telephone calls, mail, and email.
  • Provided tier 1 and 2 support for residential customers via phone, chat, and email support.
  • Decreased front line user problems by 30% through Instructional emails and online reference handbook documentation.
  • Supported web-based products and services through email support, desktop support, and telephone support.
  • Provided on-call support as required through emails, calls, Chat and Co-Browse.
  • Provided support to business customers via phone, chat, and email support.
  • Respond to clients questions and concerns within emails, inbound or outbound calls.
  • Respond to email and phone requests for new hardware and software requests.
  • Respond to all vendors inquires via email or phone.
  • Automated process to email electronic gift cards to customers.
  • Respond to email queries from client and customers.
  • Receive and send email fax and mail.
  • Communicate corporate wide application outage timelines through email.
  • Logged, tracked, and managed over 800 incoming phone calls and email per month, using Numara Track It.
  • Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
  • Contracted to Towers Perrin/Watson Wyatt in Philadelphia, PA to support internal Oracle 11i Financials users via phone and email.

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1 Email Jobs

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13. UAT

demand arrow
high Demand
Here's how UAT is used in Business Analyst, Support jobs:
  • Evaluated IT business opportunities, elicited requirements, analyzed data, cost-effectiveness, and created business cases, supported IT infrastructure.
  • Analyzed production defects, evaluated, identified and recommended ideas to improve quality and ensure system accuracy.
  • Performed UAT testing and executed deployment of direct business impact/high priority enhancements utilizing UNIX script commands.
  • Developed business requirement documents, performed UAT, and delivered end-user training for various projects.
  • Evaluated and tested pilot servicing programs for automated underwriting systems and lending portals.
  • Reviewed, evaluated and implemented recommendations for improved methods and LTSS procedures.
  • Evaluated existing telemarketing and customer service practices by observing coworkers.
  • Evaluated monthly financial analyses for annual expenditures forecast.
  • Identified ways to better tract employees' productivity and to provide a better evaluation of their performances.
  • Assisted with the design, UAT testing, trouble shooting and migration of new trading system.
  • Evaluated sales data and trends for a national account in support of rebate and discount programs.
  • Define system and User Acceptance Test (UAT) procedures and test scripts and execution.
  • Create build memo, UAT test cases, and online playbook for business testers.
  • Participated in UAT test group in implementation of CSCC enhancements using Quality Center.
  • Define application problems by consulting with clients to evaluate procedures & processes.
  • Involved in system testing/UAT for the upgrade process.
  • Use CRRT DEV, SIT, UAT, PROD environment to access BO report for R3s, Attestations, etc.
  • Support the Citi Legal Team and the Legal Community during system upgrades which include UAT testing.
  • Organized BETA rollouts and provided UAT for the BearTrade trading application.
  • Remediated gaps with in processes and desk procedures Conducted rigorous analysis on data to adequately serve IPO.

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14. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Analyst, Support jobs:
  • Identified and implemented a process improvement to check validation process using Lean/Six Sigma methodology that generated $55K of annual savings.
  • Provide subject matter expertise to assist in the development of Configuration processes and procedures and process improvement initiatives/documentation.
  • Collaborate with operations teams to provide process improvement recommendation with application enhancement or alternate solution.
  • Published and presented problem metrics, system implications and process improvement recommendations to management.
  • Developed multiple SOP's for commercial operations resulted in effective process improvement.
  • Participated in a Rapid Process Improvement regarding postage allocation.
  • Investigated and identified areas for operational and process improvements.
  • Researched and recommended process improvements.
  • Worked on several business process improvement projects involved fish boning, SWOT analysis and in depth research.
  • Created, maintained and used shell scripts (SH, KSH) for BAU and process improvement.
  • Used WAMWEB and HP Quality Center to track process improvements, incident management, and problem records.
  • Involved in Change Advisory Board meeting (CAB) and proposed changes for the Process Improvement.
  • Analyze data to determine business problem, trends, or opportunities for process improvements.
  • Suggest and implement process improvement initiatives; Health Plan/Life Plan Incomplete Report.
  • Assist training team in creation of documentation for enhancements and process improvement.
  • Documented policies, procedures, strategies, and process improvements.
  • Collaborate with GLS Operations, Citi Legal Network and System Administration teams in developing process improvements resulting from customer feedback.
  • Manage loan portfolio reconciliation process improvement effort Develop business continuity strategies including disaster recovery planning and implementation.
  • Key Accomplishments Generated Business impact close to $.25 MM through process improvement.
  • Managed high impact system defects requiring root cause analysis Produced contract process improvement recommendations.

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15. ERP

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average Demand
Here's how ERP is used in Business Analyst, Support jobs:
  • Work with business areas to interpret customer/user and business needs and translate those needs to software/system processes and business requirements.
  • Collaborated with cross departmental teams for completion of a successful, upgrades and ongoing satisfaction of software development enterprise.
  • Served as a management consultant, interpreting performance data to initiate site level process improvement projects.
  • Provided product configuration support to customer-base for ERP system for manufacturing and order entry tasks.
  • Interpreted business requirements, and translated those to functional requirements.
  • Perform administrative functions for enterprising new business.
  • Designed and implemented reporting for work being completed with Enterprise Teams and internal business partners to drive improvements to client health.
  • Entered project definitions/structures, invoices, budgets, scope of work, and special requirements into ERP system.
  • Led a team that crossed trained all individuals in our component to be able to support Agency/ Enterprise.
  • Trained end users on Crystal Report writer and implemented ERP with Microsoft Dynamics Great Plains 7.0.
  • Established and maintained close relationships across the enterprise with various business and IT groups.
  • Assist in the preparation of documents and reports using Word, PowerPoint and Excel.
  • Facilitated the integration of EDI trading docs with the Oracle ERP program.
  • Supported Oracle ERP users in identifying and resolving system related issues.
  • Performed User Administration tasks in Oracle ERP.
  • Provided assistance to Program Office by interpreting procurement regulations Assured invoices and payments are accurate and processed on time.
  • Work directly with Elderplan management and business users to provide business consulting and application support services.
  • Enlist solid computer skills and web navigation including Microsoft Word, Outlook, Excel, PowerPoint.
  • Prepared PowerPoint presentations for classes for the application roles of coordinator, preparer and reviewer.
  • Provided on-going ERP business process support in Call Center environment, 24x7.

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2 ERP Jobs

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16. Windows XP

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average Demand
Here's how Windows XP is used in Business Analyst, Support jobs:
  • Provided day-to-day support on Windows XP Professional, Windows NT server infrastructure, including backups with VERITAS Backup Exec 8.5.
  • Maintain and implement Microsoft Windows XP and Windows 7, as well as Microsoft Office products as required.
  • Ensured all 250 users were transitioned from Windows XP to Windows 7 one month prior to end-of-life date.
  • Provided technical support of migration from Windows XP to Windows 7.

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17. Training Programs

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average Demand
Here's how Training Programs is used in Business Analyst, Support jobs:
  • Established standardized training programs within the line of business to support Operational Goals.
  • Performed by some incumbents) Designs, implements and/or evaluates new training programs as needed.

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18. QA

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average Demand
Here's how QA is used in Business Analyst, Support jobs:
  • Project Foundation/Oracle Divisional Super User: (Separate divisions moving away from QAD and SAP to a shared Oracle platform).
  • Worked closely with QA Engineers, System Engineers, Development, and Product Management to define requirements and measure success.
  • Qualified team responsibilities included team leader, QA, audit functional test, trend analysis, and inventory handling.
  • Performed QA functions building test scripts and regression testing of EFT applications before final production installation.
  • Worked directly with programmers and management to be their liaison with Quality Assurance (QA).
  • Created 4,000+ site maps for field auditors using MapInfo for the national Burger King QA project.
  • Validate in QA and Prod environment for various ongoing bug fixes and enhancement requests.
  • Participated in monthly SCRUM product backlog meetings, QA and process testing.
  • Coordinate with QA testers for end-to-end unit testing and post-production testing.
  • Contribute to Quality Assurance (QA) by performing peer reviews.
  • Created Test Scripts and completed QA for successful software deployment.
  • Assist in QA by writing and executing test plans.
  • Worked on QA testing support for Front-Back office initiatives.
  • Prepare quarterly project QA metrics for PM review.
  • Promoted to QA BA for excellence.
  • Follow Qantas change management process.
  • Coordinated with multiple teams involved like Development, QA and LOB to brainstorm and translate requirements to successful deliverables in production.
  • Time Reporting, QA forms, and Service Assignment requests).
  • Worked with QA Team to analyze bugs and enhancements Escalated client issues on multiple projects to Ektron support team.
  • Key Responsibility Areas Requirements Maintenance of existing legacy Qantas frequent flyer application.

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19. Troubleshoot

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average Demand
Here's how Troubleshoot is used in Business Analyst, Support jobs:
  • Provided support to applications in production by tracking production problems and troubleshooting them to sustain application in production.
  • Engaged in extensive software troubleshooting and manually provided emergency restoration of services following power outages and software crashes.
  • Executed troubleshooting tactics to resolve information technology issues for domestic TGI Friday's Restaurants.
  • Provide computer troubleshooting and defined resolution support to field representatives with varying customer needs.
  • Provided ongoing training on these system enhancements as different troubleshooting opportunities arise.
  • Supported Vendor Contract Maintenance team to analyze, support and troubleshoot hardware support contract maintenance provided by specific vendors.
  • Monitored project progress by tracking activity, troubleshooting and resolving problems; publishing progress reports; and recommending actions.
  • Answered questions and provided insight on which online tools to use for complex troubleshooting and closure of issue.
  • Provided business users with expert product assistance and troubleshooting of products and services via telephone or in person.
  • Ensured environment issues are resolved with minimal impact to testing by troubleshooting and reporting to AD teams.
  • Performed troubleshooting, backup and restoration of data, upgrades, migrations, and security patches.
  • Performed all maintenance tasks, troubleshooting, and repaired computer hardware and software throughout the organization.
  • Instructed new employees on how to troubleshoot and resolve issues related to proprietary banking software.
  • Ask pertinent triage and troubleshooting questions to provide timely restoration of service or problem.
  • Used multiple tools and various techniques to analyze case issues and troubleshoot.
  • Completed tier one troubleshooting on all cell phones and broadband access cards.
  • Supported budget process by troubleshooting Excel budget model calculations and other issues.
  • Served as advanced system support and troubleshooting contact for computer related issues.
  • Utilized remote control software (PC-DUO) to troubleshoot desktop issues.
  • Assisted end-user with login to Novel and Active Directory, and troubleshooting from the Mainframe Region.

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20. Setup

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average Demand
Here's how Setup is used in Business Analyst, Support jobs:
  • Utilized MasterCard Global Database Repository expertise to produce Smart Data user setups.
  • Managed user security administration setup process for vendor application hosting client data.
  • Resolve and investigate trade breaks, fails and DK's and send out revised confirms, setup new accounts and instructions.
  • Worked on creation of MRC Setup by defining primary Set of Books and Reporting Set of Books in Oracle GL.
  • Worked directly with Implementations and Account Management with new merchant setups or upgrades of processing methods for existing Clients.
  • Created and administered defined procedures for procedural portal which is the tool for boarding new setup for merchant accounts.
  • Configured PO, INV, i-Procurement, AP modules from scratch and simultaneously created BR100 documentation for the setups.
  • Helped with the setup, data input, and maintenance of all internal and external online catalogs.
  • Designed and implemented process to update the security setup and documentation, completed ahead of schedule.
  • Worked on the setup of Purchasing Options, Financial Options and Document Types in PO Module.
  • Assisted first time Home Workers with supplied VPN/phone hardware setup to connect to the Carlson Network.
  • Initial setup and ongoing maintenance of stories and dashboards in RTC and in Card Wall.
  • Administered all Business Process, Cost Manager, Schedule Manager, setup and permissions.
  • Constructed training documentation for new system based on the system setup.
  • Review merchants new setup requests for accuracy.
  • Work with IT to identify data needed for filters in Setups Documents: Maintain updates on VMP and custom documents.
  • Verified and tested the setup of IPOs, When Issued, Preferred and any new securities.
  • Executed all setups and testing for company-wide Oracle R12 reimplementation.

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21. Project Management

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average Demand
Here's how Project Management is used in Business Analyst, Support jobs:
  • Provided project management that resulted in the implementation of scanning and an on-line repository for new business documentation.
  • Provide project management support in implementing data quality control processes and procedures supporting the Production Platform.
  • Worked cross-functionally with technology, project management, quality management, and internal business teams.
  • Project management activities include organization, resource allocation, task assignment and issue resolution.
  • Project management of SAP global logistics and application implementations
  • Project Management: Managed a project to integrate systems, tools, and processes after a client Merger & Acquisition.
  • Acted as the primary representative to the business units in using the project management system (ORACLE).
  • Provided Project Management Office Support to Royal Bank of Scotland North America in the merger and acquisition.
  • Provided assistance for the proper allocation of costs into the project management system.
  • Partnered with Project Management to solve transition requests.
  • Project Management & Analysis for preclinical drug study computer systems.
  • Participate in work product review/technical walkthrough meetings Collaborate with Project Management on Issue Resolution on major and small projects.
  • Project: Analysis of Business Processes, Workflows, Data Rules and Program & Project Management support on: A.

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22. Data Analysis

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average Demand
Here's how Data Analysis is used in Business Analyst, Support jobs:
  • Provided internal customer service support to company associates and executives using problem solving and data analysis skills.
  • Direct all aspects of application configuration, implementations, integration, data analysis and validation testing.
  • Provided data analysis, data manipulation, and data reporting support.
  • Provided, created and interpreted data analysis.
  • Perform data analysis, research, and investigation for complex enrollment, payment issues, and file/data transfer problems.
  • Identified problems and gaps in data analysis and implemented action plans with the team to ensure quality resolutions.
  • Conducted data analysis and review for other departments, using SQL and other tools to manage data.
  • Document processes for all State reporting functions as well as other reporting used in regular data analysis.
  • Led a team of ten members to accomplish data collection and data analysis tasks.
  • Develop and implement Access Database, providing data analysis, consolidate claims handling.
  • Participated in the data mining & data analysis activities with the technical resources.
  • Provided data analysis to assist businesses with sales quota programs and targets.
  • Eliminated $1.9M of redundant marketing expense through in-depth customer data analysis.
  • Used MS Excel for Financial Data Analysis and Report Generation.
  • Conducted hands-on training labs for Reporting and Data Analysis.
  • Conducted sales research and data analysis for leadership.
  • Maintained Microsoft Access databases to perform various weekly/ad-hoc data analysis and reporting tasks as requested by management.
  • Created recurring and adhoc reporting: performed data analysis, identifying variances and trends.
  • Build and maintain internal web Financial data analysis and problem resolutions in SAP.

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23. CRM

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average Demand
Here's how CRM is used in Business Analyst, Support jobs:
  • Ensured facility health for CRM-related issues.o Supported the facility's CRM operation as a tier-1 analyst (on-call).
  • Project Manager for all Firm Wide Deployments across Control and Risk Management (CRM) business units globally.
  • Analyzed the flow of CRM Master Data through the various business applications and how the data is maintained.
  • Manage, consult, hands-on training and CRM technical support for vendors and customers.
  • Participated in business validation workshops and UAT for CRM releases.
  • Managed projects and Implementations for CRM and Software products.
  • Subject Matter Expert on health care systems and resolved technical issues and questions from users through our Salesforce CRM ticketing system.
  • Developed roles per business requirements, developed portal roles for SAP CRM Sabanes-Oxley (SOX) COSO Internal Audit preparation.
  • Implemented Siebel Finance CRM for inbound/outbound sales call center, which replaced 5 legacy systems.
  • Document all customer transactions in Oracle Siebel CRM Tracked global hardware costs and updated the SAP registry with proper pricing.

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24. Visio

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average Demand
Here's how Visio is used in Business Analyst, Support jobs:
  • Designed division intranet home page and managed weekly communications.
  • Assist in the launch and subsequently manage an online platform for all KYC services required at the Division level.
  • Manage Daily Sales Tracking of Home Loan applications and funding of Region for Division and Corporate Executives.
  • Developed and presented briefs on research and the internal control management project for the division.
  • Provided application, infrastructure, and voice support for capital markets division and Alexander Key.
  • Coordinate Compliance Training for Region to meet deadlines issued by Divisional & Corporate office.
  • Communicated all changes from other divisions and setting up testing into the legacy applications.
  • Worked closely with division contacts to provide accurate numbers for reporting and booking.
  • Aided in a complete service code mapping to match division standards.
  • Provide direction with respect to the day-to-day operations of the Division.
  • Selected as Visions in Action award winner.
  • Table updates and Test Plan implementation Requested revisions, obtained explanation rate action, and verified eligibility dates.
  • Worked under very minimal supervision and also assisted in pre-sales and development activities.
  • Provided additional analytical support for Banking Supervision division needed.
  • Provided Level 1 support as an Ariba administrator by managing user access, reporting, and dashboard provisions.
  • Work with Divisional and Corporate liaisons to QC data pulls and reports on subscriber financials and sales.
  • Supported 5 lines of business to document new and existing processes using Visio process mapping.
  • Used Visio to create flowcharts for upcoming changes and presented that to several teams.
  • Created and published Root Cause Playbook including Visio outline of process.
  • Train Business users on nvision and querry reporting.

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25. New System

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average Demand
Here's how New System is used in Business Analyst, Support jobs:
  • Developed testing and evaluation procedures for new systems.
  • Analyze information to determine, recommend and plan installation of a new system or modification of an existing system.
  • Trained medical staff on new system and practice management software, hand tools and or medical devices.
  • Oversee the implementation of new systems, as well as providing training manuals for the new systems.
  • Tested and wrote solution and diagram reports for new system performance software in QA lab environment.
  • Provide ongoing support for the implementation of new systems and procedures throughout the Financial Center network.
  • Partnered with IT to enhance existing systems and project manage the installing of new systems.
  • Created business and/or technical designs for new systems, and/or modifications to existing systems.
  • Trained and collaborated with Help Desk Representatives on new system changes.
  • Evaluate and ensure data integrity from new system enhancements.
  • Analyze performance and track productivity of new systems.
  • Trained new employees; evaluated workflow processes; tested new systems and their upgrades.
  • Provide orientation and training to end users for modified new system.
  • Created new systems & Service Level Agreements (SLAs).

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26. Management System

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average Demand
Here's how Management System is used in Business Analyst, Support jobs:
  • Developed metric management system for Division Safety Coordinator to track key safety measures for regulatory reporting.
  • Provided classroom and online training for document management systems.
  • Identified, documented, and tested data conversion issues with new customers when converted from other content management systems.
  • Monitored key reports and loan management systems to maintain focus on top priorities/goals/objectives both individually and for the team.
  • Created and maintained Impromptu reports detailing statistics from the case management system used throughout IT.
  • Respond to quality reject reports in Quality Issue Management System.
  • Recommended system changes to help improve the Lease Management System.
  • Assisted in migration to new Move Management system Archibus/WebCentral.

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27. Application Support

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average Demand
Here's how Application Support is used in Business Analyst, Support jobs:
  • Worked as STUSCO's on-site contingency site delegate responsible for primary application support person for disaster recovery.
  • Provided end user application support for FOCUS (Time Tracking), Sales and Data, and Team web-site portal.
  • Organize weekly status meetings with application support managers to go over the status of the change requests.
  • Worked directly with traders and analyst providing trade floor application support for all STUSCO front office systems.
  • Planned and managed overlapping projects, including implementation, system upgrades, and application support.
  • Provided Distance E-learning Web Application Support for Pilots and Flight Attendants taking online training.
  • Worked on trade floor application support as front line support.
  • Provided triage for JD Edwards's application support and security related Vantive tickets.

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28. SME

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average Demand
Here's how SME is used in Business Analyst, Support jobs:
  • Provided integration assessment and support for Federal information systems and programs, both classified and unclassified.
  • Assisted Industrial Security Representatives (ISR's) in developing and editing security vulnerability assessment correspondence.
  • Led Change Management activities, completed change management assessments and created change management strategies.
  • Serve as a legislative SME for National Regulatory Analysis & Implementation department.
  • Participated in Quality Assessment and performance improvements activities.
  • Provided LMS Product SME support, troubleshooting, RFC authorizations and system configurations for customers' learning administrators and system users.
  • Created training material and conduct assessments for proficiency and re-training if necessary supporting over 400 end users using the SAP system.
  • Analyzed all areas of risk in the department's operations and developed an interactive matrix for risk assessment.
  • Collaborated with clients to support business growth based on business goals and assessment of existing technologies.
  • Coordinated with Product Owners and product SME's in creation of user stories and acceptance criteria.
  • Work as the SME for all supported applications and drive out action plan and resolution.
  • Serve as a Subject Matter Expert (SME) at appointed Call Center site.
  • Led in Infrastructure Management and as an SME for projects requiring relevant changes.
  • Assisted SME's of each application to refine requirement to meet customer specifications.
  • Provide expertise to BD and sales team as SME for EU market.
  • Served as network infrastructure SME for multiple internal and external projects.
  • Provided application support to the users and the SME team Created SOP's to execute any scheduled tasks post implementation.
  • Interfaced with SMEs to prepare Business Requirement documents (BRD) for ongoing projects.
  • Process Re-engineering Facilitate workshop with product managers, SMEs to gain a common understanding of complex business processes which require improvement.

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29. Sdlc

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average Demand
Here's how Sdlc is used in Business Analyst, Support jobs:
  • Participated in Business/Finance and SDLC Validation components of software development projects.
  • Collaborate with systems development (IT) partners to develop, test, and deploy systems (SDLC).
  • Utilized JIRA to document requirements, issues, solutions, and to monitor their progress throughout SDLC.
  • Performed analysis and support services using System Development Life Cycle (SDLC) methods.
  • Implement Agile methodology principles in SDLC.
  • Defined phase deliverables and project schedule using the SDLC methodology to meet business requirements.

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30. HR

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low Demand
Here's how HR is used in Business Analyst, Support jobs:
  • Reduced handling times of customer billing Inquiries by promoting awareness of inquiries exceeding service level through reporting directed at team supervisors.
  • Used presentation and business communication skills to guide thought leaders through joint application design sessions and business requirements gathering.
  • Observed the quality of work in Customer Service and provided feedback and developed quality through enhancements and communication.
  • Moved customer s data from paper invoices to electronic billed inventory accessed through web-based software.
  • Managed query data and gathered information through various programs.
  • Managed the State contract with JP Morgan Chase, providing unemployment insurance benefits through online payments such as prepaid debit cards.
  • Company point of contact while participating in competitive and demanding marketing efforts held at International Conferences throughout the United States.
  • Company was ranked #4 on the list of Atlanta's Top 20 Printers in the Atlanta Business Chronicles.
  • Increased usage of retail sales performance reports in North America by 80% through enhancements of point-of-sales systems.
  • Researched other EHR and agency s legacy EHR, to become the department's subject matter expert.
  • Served three years as sole business information analyst for priority teams for North America employees.
  • Provided support for Fortune 500 financial institution throughout the United States, Mexico and Canada.
  • Trained users in navigating through the application to enter Incidents and run reports.
  • Serve as a point of escalation on the floor and through Implementation Mailbox.
  • Create solutions to remove incoming work through automated data gathering and decision making.
  • Tracked and maintained employee department records for three R&D groups Formatted and produced final technical research and service reports.
  • Prioritized and manage multiple projects simultaneously following through on issues in a timely manner.
  • Facilitated change related to control weakness and workflow inefficiencies through the use of data.
  • Organized business receipts from travel throughout the year -Prepared information for tax purposes
  • Conducted Requirements walkthrough within the Testing team.

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31. System Issues

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low Demand
Here's how System Issues is used in Business Analyst, Support jobs:
  • Provided feedback on system issues pertaining to pertinent field on ITS, PowerMHS, Magic and the Legacy system.
  • Analyzed system issues, prepared issue documentation and tracked issues with developers for resolution.
  • Escalated system issues to Systems Management and Engineering team for adequate and timely responses.
  • Worked directly with traders and analysts to successfully resolve financial system issues.
  • Develop work around of system issues until a program is executed.
  • Analyzed and reported on global business system issues.
  • Assisted users with system issues and password resets.
  • Provided Application support on system issues.
  • Support all production system issues associated with Portfolio Asset Management (PAM) for the securities investment accounting system.
  • Work as a liaison with Telecom on phone and system issues to minimize impact to production.
  • Analyze and implement Citts for system issues.
  • Assist Senior Analysts researching system issues Responsible for full and correct completion of Sharepoint Application Trouble tickets and Product Enhancements.

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32. Special Projects

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low Demand
Here's how Special Projects is used in Business Analyst, Support jobs:
  • Participated in special projects to support company objectives.
  • Coordinate special projects, analyses, committee meetings, payroll, agenda and minutes.
  • Completed cost savings analysis when requested, and worked on special projects as required.
  • Assist in any special projects related to the database or service manuals.
  • Performed other duties as assigned and special projects.
  • Perform special projects such as backlogged assignments.
  • Provided routine department support with special projects.
  • Collaborate with team members on special projects.
  • Assisted other departments with special projects.
  • Worked with Special projects as assigned.
  • Handled special projects and complex issues.
  • Manage special projects and assist with any ad hoc requests that might arise.

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33. Unix

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low Demand
Here's how Unix is used in Business Analyst, Support jobs:
  • Performed various UNIX administration tasks like User Administration, Logical Volume Management and Process management.
  • Communicated Production change windows with application and UNIX teams to create change orders (CO's) for Production task implementation.
  • Worked on Incident, Request and Problem Tickets to resolve Level 2 issues on UNIX platform.
  • Worked with various UNIX commands, FTP the files and creating and executing Shell scripts.
  • Generated statistical data from a UNIX-supported database, using SQL as a query tool.
  • Conducted and trained over 120 Hertz personnel during the migration rollout of the Unix base application to the Visual Basic application.
  • Used third party tool for job scheduling ($Universe) and UNIX crontab.

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34. Suite

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low Demand
Here's how Suite is used in Business Analyst, Support jobs:
  • Assist managers occupying the executive office suite; maximize office organization and efficiency.
  • Implemented full suite of financial applications for Yahoo's new acquisitions in Egypt, Jordan, Saudi Arabia, and Israel.
  • Created release notes for upgrades and enhancements to the Service-Now IT Management Suite.
  • Utilized Microsoft Office Suite, QuickBooks and performed other general administrative duties.
  • Provided Business Application Support on Microsoft Office Suite 2003 and 2007.
  • Experience using VPN, Remedy, Service Now, Active Directory, JIRA MS Office Suite and Bomgar software.
  • Experience with QTP, CQ, and RQM Experience with Microsoft Office Suite Facilitated and monitored Change Requests and defect resolution.

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35. Active Directory

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low Demand
Here's how Active Directory is used in Business Analyst, Support jobs:
  • Developed and implemented new processes and procedures for numerous applications, both Active Directory and Mainframe based.
  • Assist with Security Compliance team with SOX control audit-Active Directory, Applications, and Databases.
  • Provided technical support for users to connect to Web Servers Intranet LAN/WAN and Active Directory.
  • Supported client migration and training of users from Lotus Notes to Active Directory.
  • Migrated active directory and print servers from Server 2003 to Server 208.
  • Updated user groups and Outlook directory groups in Active Directory.
  • Work in Active Directory to remove access and group
  • Experience with AD (Active Directory) Group.
  • Support for Office 2013 Set up new hires using Active Directory and Exchange
  • Network Administrator Active Directory, DNS, DHCP.

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36. Software Applications

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low Demand
Here's how Software Applications is used in Business Analyst, Support jobs:
  • Supported client-originated acceptance and end user testing for new software applications.
  • Administered design, data management, and analysis/verification software applications.
  • Coordinated end user training for software applications.
  • Received Training for Aspect Software Applications - Forecasting and Scheduling for Call Centers.
  • Trained users on software applications via web, one-on-one and classroom settings.

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37. Monthly Reports

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low Demand
Here's how Monthly Reports is used in Business Analyst, Support jobs:
  • Generated monthly reports tracking performance of implemented initiatives.
  • Monitor Collectors in a Weekly Basis, Produced weekly and monthly Reports, New Hire Training and Interim Departmental Training.
  • Generated daily and monthly reports for Board of Governors of Federal Reserve and US Treasury.
  • Gather statistics and prepared summaries in the form of weekly and monthly reports.
  • Compile monthly reports for purposes of tracking and escalating to senior management.
  • Developed and maintained spreadsheets and presentations, compiled weekly and monthly reports.
  • Prepared monthly reports to gauge progress against goals.
  • Produce monthly reports for various lines of business.
  • Generated monthly reports and invoices.
  • Reduced monthly reports creation time from 3 days to 10 minutes using pivot tables, lookups, nested Ifs and VBA

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38. SLA

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low Demand
Here's how SLA is used in Business Analyst, Support jobs:
  • Translated business needs into technical requirements and ensured that requirements conform to overall objectives and specifications.
  • Provided customer support by executing incident resolution processes designed to resolve outages within the SLA.
  • Translated business needs into detailed design specifications.
  • Translated detailed requirements into functional system designs.
  • Translate business priorities into implementable actions.
  • Formatted and maintained product line literature and support documents, along with the responsibility of the translation process into nine languages.
  • Organized implementations of new EDI partnerships; reviewed translated test data (810, 830, 850, 855).
  • Developed an all new Business Objects design by translating and transforming the VB code and application to BOXI R/3 structures
  • Translate client requirements and create business specifications for transmission files, reports, online screens and batch narratives.
  • Resolve incidents according to SLA Agreement, provide workarounds for system issue to keep customer satisfied.
  • Translated business discount codes and informed callers of the details of their business discount benefits.
  • Provided consistent business support, meeting established service level agreement (SLA).
  • Manage support incidents and mitigate customer issues meeting or exceeding established SLA's.
  • Slashed phone support costs by 50% by founding Pager Consolidation Project.
  • Assessed necessary fees and penalties when the SLA's were not met.
  • Tracked order status and provided SLA information to ensure appropriate coverage.
  • Translated the most complex client proposal data into contracts module.
  • Worked closely with applications and IT support groups to gather and document and translate business specifications into customer and user-documents.
  • Support research lab instrumentation computers o Provide and maintain SLA agreements with the departments.
  • Managed nine health plans researching and resolving customer reported issues within SLAs requirement.

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39. Business Partners

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low Demand
Here's how Business Partners is used in Business Analyst, Support jobs:
  • Gathered requirements for requested changes to mainframe system from internal business partners; conveyed requirements to programmers for estimates.
  • Managed international delegations of prospective business partners.
  • Played a key role in interaction with business partners and translating business objectives to system requirements.
  • Consulted with various Business partners to gather requirements and provide dashboard metrics and reporting.
  • Worked with business partners to define and document requirements to drive ERP configurations.
  • Work with product managers and business partners on new product initiatives.
  • Work with internal and external business partners.
  • Conduct Ad-hoc data pulls to validate reporting and support business partners

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40. EDI

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low Demand
Here's how EDI is used in Business Analyst, Support jobs:
  • Document proofreading and editing, providing technical and document consulting.
  • Shared accountability for the quality of documents as editor.
  • Tracked District Credit Officers' productivity for new business loan applications and increased loan renewals and straight loan renewals.
  • Migrated over 30 Hertz Local Edition locations nationwide, from a UNIX base application to a Visual Basic application.
  • Devised monthly report, which lists charge-offs by district and distinguishes between credit scored and judgmental loans.
  • Supported the preparation of marketing documents by editing, revising, and applying procedures and guidelines.
  • Create macros and design VBA scripts to expedite reporting and automate processes, increasing corporate efficiency.
  • Recognized for initiating and capturing +$2mm in market data credits from entitlement discrepancies.
  • Coordinate MDF approvals, track MDF accounts and issue SAP credits against MDF invoicing.
  • Expedited sourced parts (various SAP transactions) as they became available.
  • Supported existing customers in making requested changes to EDI set ups/maps.
  • Assemble, classify, edit and verify data using prescribed methods.
  • Performed due diligence on closing, credit and complete loans.
  • Produced, shot, and edited 2014 Square Games video.
  • Managed reservations and coordinated logistics for the Edison Room.
  • Proofread and edit client presentations.
  • Work with Suppliers to impement EDI processes for sending Purchase Orders to the supplier and the acknowledgments that come back.
  • Accomplished the goal of saving National Cinemedia approximately 1.5 million dollars annually and reduced sales quote times by 70%.
  • Project Description: City Expeditor's primary business is the time-definite delivery of packages and documents.
  • Drop 837 X12 file in Claredi for analysis.

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41. User Accounts

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low Demand
Here's how User Accounts is used in Business Analyst, Support jobs:
  • Performed network administration functions including setting up network user accounts and permissions, reset passwords and Active Directory.
  • Contributed to decommission project to migrate employee user accounts from Merck Teleconferencing System to AT&T Connect.
  • Support Security on Windows Active Directory and complete add, change, deletes roles for user accounts.
  • Created and maintained user accounts, groups, organizational units, and policies in Active Directory.
  • Managed network file directories and user accounts for 73 Mac and PC users.

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42. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Business Analyst, Support jobs:
  • Ensured smooth operation and quick problem resolution through collaboration with statement rendition team.
  • Documented internal customer inquiries and problem resolution via Remedy tracking system.
  • Provide trouble shooting/problem resolution and generate tickets as needed.
  • Facilitated problem resolution and maintains customer relationships.
  • Gathered requirements for problem resolution efforts.
  • Log all incidents in the BMC Remedy tracking system with detailed notes, troubleshooting steps and problem resolution.
  • Monitor daily claim processing functions such as claim translation, billing, and vendor problem resolution.
  • Analyzed SQL code performance optimization and for problem resolution for ControlM jobs.
  • Mentored teammates and served as Subject Matter Expert for problem resolution.
  • Make system updates to customer upgrades and plan changes * Is regularly relied upon for problem resolution of billing issues.

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43. Peoplesoft

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low Demand
Here's how Peoplesoft is used in Business Analyst, Support jobs:
  • Facilitated the implementation of the PeopleSoft Planning and Budgeting 8.9 application at a $700 million telecommunications company.
  • Initiated department salary actions into PeopleSoft.
  • Performed data integrity analyses for a PeopleSoft migration of the global accounting system, using Crystal Reports 6.0 to output results.
  • Participated in data conversion project, validating parameters for PeopleSoft AP upgrade to V8.0.
  • Handle time and labor processing via PeopleSoft program.
  • Write and Assess Business processes as they relate to the best practices affiliated with the Peoplesoft System and the Corporate Culture.
  • Train new hires on the functionality and reporting of Peoplesoft.
  • Assisted team PeopleSoft (HR, Payroll, Kronos, Concur).

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44. External Customers

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low Demand
Here's how External Customers is used in Business Analyst, Support jobs:
  • Determine criteria needed to obtain requested reports for internal and external customers.
  • Complete analyses requested by both internal and external customers.
  • Resolved incoming/outgoing EDI transaction issues with external customers.
  • Instructed external customers on how to set up LAN's in accordance with established Fidelity National Information Services standards and procedures.
  • Assist team with I/T business continuity plan to include, set up and data import for internal and external customers.
  • Provide first line support to internal and external customers.
  • Performed daily remote as well as onsite support for both internal clients and external customers.

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45. Html

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low Demand
Here's how Html is used in Business Analyst, Support jobs:
  • Maintain and update product contents using HTML, Media bin, Forrest Express, and Watermark.
  • Team projects included the HTML design and PERL programming for an interactive company-wide Internet application.
  • Created internal website for device management using HTML and CSS.
  • Assisted the HTML programming group with the development of the research reports webpage.

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46. Salesforce

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low Demand
Here's how Salesforce is used in Business Analyst, Support jobs:
  • Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
  • Gather and analyze Sales and Marketing data from internal systems, including Salesforce.com, and ensure timely delivery of recurring reports.
  • Participated in the training sessions provided by the Salesforce team and support end users.
  • Submit and track all requirement requests (using Jira, Confluence and SalesForce).
  • Managed a team of employees responsible for entering orders through Siebel/SalesForce.
  • Implemented Salesforce, full life cycle from purchase to implementation.
  • Gathered data to develop requirements and SOPs according to company policy to develop Salesforce internal and external facing modules and applications.

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47. JAD

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low Demand
Here's how JAD is used in Business Analyst, Support jobs:
  • Participated in JAD sessions during migration requirement review.
  • Lead Requirement gathering (RG), JAR and JAD sessions.

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48. Production Issues

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low Demand
Here's how Production Issues is used in Business Analyst, Support jobs:
  • Resolved production issues and completed work requests to modify user statements or other related issues in partnership with branch personnel.
  • Support the Transfer Agency operations group with any production issues and resolve the issues on a daily basis.
  • Identify production issues, work in partnership with technical leads and effectively communicate progress and expected outcomes.
  • Research and analyze production issues related to policies, systems, and processes.
  • Resolve production issues independently and working with SME's if need be.
  • Resolve production issues and inquiries raised by internal and external clients.
  • Liaised with development teams to troubleshoot and assist with production issues.
  • Managed maintenance requests from users and troubleshot production issues.
  • Provided support for user issues / production issues.
  • Provide Support for Nevada Medicaid production issues.
  • Track and document production issues, perform necessary escalation, perform analysis for root-cause, prioritize and schedule required software upgrades.
  • Provided 24*5 production support, ensuring PMS production issues were resolved in a timely fashion with minimum customer impact.
  • Assist with trouble-shooting production issues, training sales-force personnel and ad-hoc reporting as needed by the Division.

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49. XML

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low Demand
Here's how XML is used in Business Analyst, Support jobs:
  • Create 837P or 837I XML/X12 file in HIP.
  • Create CQs defects in clear quest, attach word documents and XML/X12 files and assigned to engineers.

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50. PCS

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low Demand
Here's how PCS is used in Business Analyst, Support jobs:
  • Maintain Procedure File, (CPT and HCPCS service codes), Diagnosis File (ICD-9 coding) and MMIS tables.
  • Provided IT Support for Desktop, Laptop PCs, Network, VoIP Phone.
  • Support research lab office desktop computers o Staging and deployment of PCs.

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Business Analyst, Support Jobs

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20 Most Common Skills For A Business Analyst, Support

Business Requirements

19.5%

Data Entry

8.9%

Customer Service

7.5%

Test Cases

6.2%

SQL

5.8%

Ensure Compliance

5.6%

Technical Support

5.5%

User Acceptance

4.5%

Sharepoint

3.8%

Business Units

3.5%

Business Support

3.5%

Email

3.3%

UAT

3.1%

Process Improvement

3.1%

ERP

3.0%

Windows XP

2.9%

Training Programs

2.8%

QA

2.6%

Troubleshoot

2.5%

Setup

2.5%
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Typical Skill-Sets Required For A Business Analyst, Support

Rank Skill
1 Business Requirements 14.0%
2 Data Entry 6.4%
3 Customer Service 5.4%
4 Test Cases 4.4%
5 SQL 4.1%
6 Ensure Compliance 4.1%
7 Technical Support 4.0%
8 User Acceptance 3.2%
9 Sharepoint 2.7%
10 Business Units 2.5%
11 Business Support 2.5%
12 Email 2.4%
13 UAT 2.2%
14 Process Improvement 2.2%
15 ERP 2.2%
16 Windows XP 2.1%
17 Training Programs 2.0%
18 QA 1.8%
19 Troubleshoot 1.8%
20 Setup 1.8%
21 Project Management 1.7%
22 Data Analysis 1.6%
23 CRM 1.6%
24 Visio 1.6%
25 New System 1.4%
26 Management System 1.4%
27 Application Support 1.0%
28 SME 1.0%
29 Sdlc 0.9%
30 HR 0.9%
31 System Issues 0.9%
32 Special Projects 0.9%
33 Unix 0.8%
34 Suite 0.8%
35 Active Directory 0.8%
36 Software Applications 0.8%
37 Monthly Reports 0.8%
38 SLA 0.8%
39 Business Partners 0.8%
40 EDI 0.7%
41 User Accounts 0.7%
42 Problem Resolution 0.7%
43 Peoplesoft 0.7%
44 External Customers 0.7%
45 Html 0.7%
46 Salesforce 0.7%
47 JAD 0.7%
48 Production Issues 0.7%
49 XML 0.6%
50 PCS 0.6%
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48,308 Business Analyst, Support Jobs

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