What does a business analyst, support do?
A business analyst/support is responsible for assisting with the company's project management procedures, ensuring that the processes meet the project deliverables timely and accurately. Business analysts/supports coordinate with the clients to update them with the project's progress and inform them of necessary adjustments as needed. They analyze the clients' specifications and requirements, plan technical solutions, and maintain materials and resources within the budget goals. A business analyst/support must have excellent communication and organizational skills, as well as quickly adapting to market changes and immediately resolve project inconsistencies together with the project team.
Business analyst, support responsibilities
Here are examples of responsibilities from real business analyst, support resumes:
- Create and manage functional requirement documents for in house development of software applications for healthcare providers and payers.
- Participate in business validation workshops and UAT for CRM releases.
- Test and write solution and diagram reports for new system performance software in QA lab environment.
- Enter project definitions/structures, invoices, budgets, scope of work, and special requirements into ERP system.
- Ensure facility health for crm-relate issues.o support the facility's CRM operation as a tier-1 analyst (on-call).
- Qualify team responsibilities include team leader, QA, audit functional test, trend analysis, and inventory handling.
- Work with SharePoint solution architect and delivery manager to implement solution according to business needs.
- Provide product configuration support to customer-base for ERP system for manufacturing and order entry tasks.
- Develop business requirement documents, perform UAT, and deliver end-user training for various projects.
- Perform UAT testing and execute deployment of direct business impact/high priority enhancements utilizing UNIX script commands.
- Use SharePoint functionality to eliminate numerous manually intensive reports that become available on a SharePoint dash board.
- Evaluate and test administrative system changes to provide ongoing support to existing applications and newly implement PeopleSoft and Hyperion Essbase applications.
- Involve with DRG optimization program, raising the CMI, reducing accounts receivable, bill hold days and Medicare balances.
- Perform business decisions for optimization using solver and macros in excel.
Business analyst, support skills and personality traits
We calculated that 7% of Business Analysts, Support are proficient in Project Management, Data Analysis, and Business Processes. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Business Analysts, Support that have these skills listed on their resume here:
- Project Management, 7%
Provided project management that resulted in the implementation of scanning and an on-line repository for new business documentation.
- Data Analysis, 7%
Provided data analysis, data manipulation, and data reporting support.
- Business Processes, 6%
Analyze business processes to identify business requirement gaps, process inconsistencies, inefficiencies, and opportunities for improvement
- Business Support, 6%
Organized and conducted monthly business support meeting with Operations executive and direct reports.
- Process Improvement, 5%
Identified and implemented a process improvement to check validation process using Lean/Six Sigma methodology that generated $55K of annual savings.
- Data Entry, 4%
Perform multiple tasks which include data entry, filing, creating new accounts, create/proof letters, and process account maintenance.
Common skills that a business analyst, support uses to do their job include "project management," "data analysis," and "business processes." You can find details on the most important business analyst, support responsibilities below.
Interpersonal skills. To carry out their duties, the most important skill for a business analyst, support to have is interpersonal skills. Their role and responsibilities require that "management analysts work with managers and other employees of the organizations for which they provide consulting services." Business analysts, support often use interpersonal skills in their day-to-day job, as shown by this real resume: "maintained excellent interpersonal relationships with the systems, training and subject matter expert groups and responded to requests for documentation needs. "
Problem-solving skills. Another essential skill to perform business analyst, support duties is problem-solving skills. Business analysts, support responsibilities require that "management analysts must be able to think creatively to solve clients’ problems." Business analysts, support also use problem-solving skills in their role according to a real resume snippet: "provided customer support by executing incident resolution processes designed to resolve outages within the sla. "
Time-management skills. Another skill that relates to the job responsibilities of business analysts, support is time-management skills. This skill is critical to many everyday business analyst, support duties, as "management analysts often work under tight deadlines and must use their time efficiently to complete projects on schedule." This example from a resume shows how this skill is used: "reduced monthly reports creation time from 3 days to 10 minutes using pivot tables, lookups, nested ifs and vba"
Analytical skills. A big part of what business analysts, support do relies on "analytical skills." You can see how essential it is to business analyst, support responsibilities because "management analysts must be able to interpret information and use their findings to make proposals." Here's an example of how this skill is used from a resume that represents typical business analyst, support tasks: "served, as a primary internal reporting source of data from the university's erp system. "
Communication skills. A commonly-found skill in business analyst, support job descriptions, "communication skills" is essential to what business analysts, support do. Business analyst, support responsibilities rely on this skill because "management analysts must be able to convey information clearly in both writing and speaking." You can also see how business analyst, support duties rely on communication skills in this resume example: "supported communications efforts using sharepoint 2010. "
The three companies that hire the most business analyst, supports are:
- State of Georgia: Teachers Retirement System of Georgia15 business analysts, support jobs
- CRST International15 business analysts, support jobs
- Comcast9 business analysts, support jobs
Choose from 10+ customizable business analyst, support resume templates
Build a professional business analyst, support resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your business analyst, support resume.
Compare different business analysts, support
Business analyst, support vs. Application support analyst
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
These skill sets are where the common ground ends though. The responsibilities of a business analyst, support are more likely to require skills like "business support," "process improvement," "data entry," and "business analysis." On the other hand, a job as an application support analyst requires skills like "customer service," "infrastructure," "java," and "linux." As you can see, what employees do in each career varies considerably.
Application support analysts earn the highest salaries when working in the finance industry, with an average yearly salary of $108,929. On the other hand, business analysts, support are paid more in the manufacturing industry with an average salary of $82,307.application support analysts tend to reach similar levels of education than business analysts, support. In fact, application support analysts are 0.1% less likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Business analyst, support vs. Program analyst
The job of program analysts is to plan, manage, and evaluate a company's computer programs. They usually perform different tasks, including researching and analyzing complex data to identify trends and offer the best recommendations for improvements. Other duties for this position may include creating policies and procedures, monitoring and evaluating program performance, and resolving any issues. This role's skills and requirements include a bachelor's degree in computer science, business, or related field. Previous work experience as a program analyst and critical thinking skills are also valued.
Each career also uses different skills, according to real business analyst, support resumes. While business analyst, support responsibilities can utilize skills like "business support," "troubleshoot," "user acceptance," and "application support," program analysts use skills like "veterans," "program management," "logistics," and "dod."
Program analysts may earn a higher salary than business analysts, support, but program analysts earn the most pay in the professional industry with an average salary of $79,942. On the other hand, business analysts, support receive higher pay in the manufacturing industry, where they earn an average salary of $82,307.Average education levels between the two professions vary. Program analysts tend to reach higher levels of education than business analysts, support. In fact, they're 7.2% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for business analyst, supports in the next 3-5 years?
Erik Johnson Ph.D.
Assistant Professor of Economics, Carthage College
Business analyst, support vs. Staff analyst
Staff Analysts are employees who oversee the activities related to the employees. They monitor the performance of the employees and assess whether particular employees suit the role they have. They also assess the current roles in the company to see if those roles are really needed. Staff Analysts ensure that the manpower allocation in the company is efficient. They analyze staff-related data to check whether there are more areas for improvement. Staff Analysts may also be assigned to come up with projects related to improving productivity.
The required skills of the two careers differ considerably. For example, business analysts, support are more likely to have skills like "business support," "data entry," "troubleshoot," and "business analysis." But a staff analyst is more likely to have skills like "windows," "sql," "logistics," and "status reports."
Staff analysts earn the best pay in the technology industry, where they command an average salary of $107,444. Business analysts, support earn the highest pay from the manufacturing industry, with an average salary of $82,307.Most staff analysts achieve a similar degree level compared to business analysts, support. For example, they're 4.4% more likely to graduate with a Master's Degree, and 1.5% more likely to earn a Doctoral Degree.Business analyst, support vs. Data analyst
Data analysts are responsible for interpreting the company's statistics and providing sound recommendations to the organization. They manage the organization's data sets, usually related to market performance, finance, or human resources. They are in charge of studying the available data, spotting trends, interpreting what the data and the trends mean, and recommending suggestions that will help the organization perform better. Their recommendations should also be relevant and backed up with strong analyses. Data analysts are expected to have a good grasp of the current market trends in the industry.
Types of business analyst, support
Updated January 8, 2025
