Business analyst/trainer job description

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Perform and lead various analysis and interpretation to link business needs and objectives for assigned function and implement process improvements.• Lead the support of business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems

• Lead the identification and analysis of user requirements, procedures, and problems to improve existing processes
• Resolve issues and identify opportunities for process redesign and improvement
• Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations, including improvements and revisions to business processes and requirements
• Evaluate risks and concerns and communicate to management
• Coordinate with various business units and departments in the development and delivery of training programs
• Develop, share, and incorporate organizational best practices into business applications
• Oversee all changes to departmental policies and procedures, including communicating and implementing the changes
• Serve as the subject matter expert on the assigned function product to ensure operational performance
• Ability to travel
Education/Experience:
Bachelor’s degree in related field or equivalent experience. 6+ years of business process or data analysis preferably in healthcare or 5+ years of HEDIS analysis. Advanced knowledge of Microsoft Applications, including Excel and Access preferred. Project management experience preferred.

Benefits and Payment Configuration
Bachelor’s degree in related field or equivalent experience. 6+ years of business process analysis, preferably in healthcare (i.e. documenting business process, gathering requirements) or claims payment/analysis experience. Advanced knowledge of Microsoft Applications, including Excel and Access preferred. Experience in benefits, pricing, contracting or claims and knowledge of provider reimbursement methodologies. Knowledge of managed care information or claims payment systems preferred. Previous structured testing experience preferred.
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**Overview:**

Train internal and external customers, via phone and in-person, on Treasury Management services/products, including information reporting and transaction initiation to ensure their successful product usage. Provide daily post-installation/training technical support and troubleshooting assistance to external customers, typically via phone

**Primary Responsibilities:**

+ Support provided includes, but is not limited to, follow-up training, web browser troubleshooting, operating system interaction with Bank applications, hardware troubleshooting and troubleshooting Bank application-specific issues to resolve identified issues and problems.

+ Provide analytical and technical support, inclusive of web browser troubleshooting, operating system interaction with Bank applications, hardware troubleshooting and troubleshooting Bank application-specific issues, to internal departments such as Commercial Customer Service, Treasury Management Product Management and Treasury Management Sales.

+ Complete various reports to provide a record of activity related to productivity and customer support.

+ Complete system testing of Treasury Management product updates or implementations to ensure smooth functioning of the products for customers.

+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

+ Promote an environment that supports diversity and reflects the M&T Bank brand.

+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

+ Develop and/or complete and distribute reports for management; complete analyses and develop subsequent recommendations based the reports.

+ Serve in a lead role in Treasury Management projects and initiatives, such as updates to existing products and new product implementations, as appropriate.

+ Serve as mentor and provide guidance and training less experienced Commercial Technical Specialists.

+ Complete other related duties as assigned.

**Education and Experience Required:**

Bachelor's degree or in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience including a minimum of 2 years' proven internal and/or external customer service experience, inclusive of providing product support and training.

Proficiency with personal computers as well as working knowledge of operating systems and web browsers.

Strong written and verbal communication skills.

Ability to handle multiple tasks and assignments

Strong customer service skills, with ability to interact with customers and client personnel in various organizational positions

\#LI-RS1

**Location**

Baltimore, Maryland, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Information Technology is one of the fastest-growing teams within UWM, and we need a Business Analyst Technical Trainer to help our IT Organization continue to grow and support our consumers, brokers, and teammates with high-quality software. This will be a position on the team that Training Magazine named the Best Training Team in the World in 2021. It is an exciting opportunity to leverage your technical experience to help team members establish new Business Analyst careers and continue growing throughout their career path.

WHAT YOU WILL BE DOING:

• Partnering with IT leadership to provide accurate, relevant, and effective training
• Partnering with subject matter experts (SMEs) and instructional designers in the development of training materials
• Participating in UWM Business Analyst communities and guilds
• Facilitating both in-person and virtual training and meetings
• Facilitating initial and ongoing training for IT team members
• Cross-training team members within IT as necessary
• Provide ongoing support to IT team members, including mentoring and coaching
• Facilitating and maintaining the BAX training program. They will also be responsible for CI training and assisting with IT Initial and other training programs, as needed.

WHAT WE NEED FROM YOU:

Required:

• Previous experience in an agile environment
• 3-5 years of experience working in a Business Analyst role
• Previous experience facilitating or developing corporate training
• Strong work ethic and team player spirit
• Proficient experience with MS Suite
• Strong verbal and written communication skills
• Strong presentation and public speaking skills
• This position requires on-site attendance

Preferred:

• Mortgage industry experience
• Experience with TFS or Jira
• Knowledge of Scrum and Kanban
• Previous experience creating test plans and test cases
• Relational database experience (SQL, Oracle)
• Experience with the ADDIE model of training development

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon?
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Great Lakes Coffee Roasting Company
• Indoor/outdoor café with Wi-Fi

DISCLAIMER: All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.