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Top 50 Business Analyst/Trainer Skills

Below we've compiled a list of the most important skills for a Business Analyst/Trainer. We ranked the top skills based on the percentage of Business Analyst/Trainer resumes they appeared on. For example, 17.9% of Business Analyst/Trainer resumes contained Training Programs as a skill. Let's find out what skills a Business Analyst/Trainer actually needs in order to be successful in the workplace.

These are the most important skills for a Business Analyst/Trainer:

1. Training Programs

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high Demand
Here's how Training Programs is used in Business Analyst/Trainer jobs:
  • Customize and instruct classroom and/or virtual /web-based global talent and leadership training programs for relocating business professionals.
  • Collaborated with corporate and project managers to identify the needs for developing and structuring training programs.
  • Coordinated the communication of training programs and facilitated training programs within jurisdictional parameters.
  • Developed training resources and designed/coordinated training programs.
  • Manage, develop, implement, deliver, and support global consumer risk online and ILT training programs.
  • Program Development: Developed and conducted training programs to prepare clients with disabilities for employment in the community.
  • Designed training programs for future financial and accounting systems as well as current systems supported by EDS.
  • Facilitate 101 and 102 Contractor Training Programs via classroom style 12 times per year.
  • Analyzed training needs to develop new training programs or to modify existing programs.
  • Lead facilitator for specialty training programs for bankers and new-hire training for Huntington.
  • Designed courses, scheduled classes and executed monthly new hire training programs.
  • Delivered training programs to both existing and newly hired bank employees.
  • Design training programs to help develop and improve job-related skills.
  • Developed curriculum and educational materials, co-designed and marketed UH SBDC Training Programs that increased training attendees by 50%.
  • Oversee online and onsite training programs.

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3 Training Programs Jobs

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2. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Analyst/Trainer jobs:
  • Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.
  • Delivered of configuration / customization / and business processes to support Supply Chain, Global Procurement and Plant Logistics business requirements.
  • Created test scenarios and developed test plans to test business applications in order to verify business requirements were implemented appropriately.
  • Documented business requirements, and communicated these requirements to the development team for the design and implementation of business solutions.
  • Contract position responsible for gathering and analyzing business requirements for the implementation of new Farm Credit Loan System software.
  • Collaborated and partnered with other trainers and technical writes to ensure training met business requirements.
  • Assisted the client with gathering data in preparing excellent documentation on business requirements.
  • Gathered/defined business requirements & objectives for conversions, as well as troubleshooting.
  • Structured and implemented business requirements as it relates to new business systems/processes.
  • Documented the entire professional and some facility business requirements.
  • Worked with shareholders to document and gather business requirements.
  • Worked with large client to identify and specify complex business requirements and processes, application design, testing and implementation process.
  • Created Use Cases, Business Requirements and Functional Requirements.
  • Conduct system testing to ensure business requirements were met.
  • Conducted Workshops for the purpose of gathering business requirements.
  • Created clear and concise business requirements.
  • Reviewed business requirements with developers pre development work.
  • Developed detailed business requirements including new screen mockups.
  • Created ad-hoc reports and some complex canned reports as per business requirements.
  • Developed and executed database access Test Developed functional testing based on the business requirements documentation.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Business Analyst/Trainer jobs:
  • Devised procedures within production, sales and customer service departments to meet budgeting requirements, reduce inventory variances and days-on-hand inventory.
  • Developed and presented customer service training programs for businesses.
  • Improved Gallop customer service scores through coaching of branch staff on behaviors and guidelines with customer focus always at the forefront.
  • Exempt level position supporting Customer Service, Sales, Fraud, Collections, E-Services, and Retention functions.
  • Started as customer service representative for call center, acting as single point of contact for AIG.
  • Assist the Customer Service department by answering questions, developing training materials, and formal classroom training.
  • Recommended cost effective solutions allowing for a reduction in the number of support and customer service personnel.
  • Monitored employees' customer service calls and provided feedback to improve on customer rapport.
  • Conducted research and made changes to systems to improve customer service.
  • Documented procedures for Customer Service and Claims teams.
  • Assessed business needs related to customer service.
  • Conduct onsite classroom training to Branch Managers and subordinates at various bank locations on the newly implemented Customer Service bank processes.
  • Participate in multiple workgroups that have customer service training impacts.

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4. Test Cases

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high Demand
Here's how Test Cases is used in Business Analyst/Trainer jobs:
  • Perform quality assurance function using testing tools to design and develop test plans with test cases/test scripts.
  • Developed HCM, PS test cases, test plans, using AEGM customized test script templates.
  • Developed and executed test scenarios, test cases, and test scripts for interface file enhancements.
  • Assure test cases/data sets are ready for accurate execution of test scripts.
  • Created system use cases, system test cases and oversaw execution.
  • Create test cases around new system implementation and work through testing.
  • Created test cases and performed quality control testing on software.
  • Created business test cases for implementation of new Verint technology.
  • Created test cases, quick references guides, and training guides to facilitate computer-based and instructor-led sessions.

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5. Subject Matter

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high Demand
Here's how Subject Matter is used in Business Analyst/Trainer jobs:
  • Collaborated with management and subject matter experts regarding training effectiveness and continuous improvement.
  • Interviewed subject matter experts/super users to create training materials.
  • Partnered with subject matter experts to test and update training materials/support documents to ensure maximum efficiency and ease of use.
  • Assisted with the support of internal and external subject matter experts in the development of training programs.
  • Subject matter included: Microsoft Office, writing / editing professional documents, intro to databases.
  • Served as a subject matter expert during the implementation leading to the promotion to Business Analyst.
  • Foster created user acceptance test scripts while serving as a subject matter expert for other testers.
  • Attended and/or facilitated JAD type sessions with stakeholders, subject matter experts, and end users.
  • Worked with management and subject matter experts to provide the most cost-effective means of training.
  • Coordinated with the line of business Subject Matter Experts to develop business specific course content.
  • Developed questionnaires and worked closely with a team of 18 Subject Matter Experts.
  • Updated materials, attended Subject Matter Expert meetings, & suggested process improvements.
  • Subject Matter Expert in VOIP (digital phone) and Commercial Ethernet installations.
  • Collaborated with Subject Matter Experts to document processes and work flows.
  • Provided subject matter expertise on all components of the ECM Systems.
  • Established and maintained subject matter expertise for all deliverable courses.
  • Analyzed company staff development needs working with franchise owners, management, frontline personnel, subject matter experts and consumers.
  • Served as Business Solutions Subject Matter Expert to support the Business Channel (VPs, Directors, etc.).

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2 Subject Matter Jobs

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6. User Acceptance

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high Demand
Here's how User Acceptance is used in Business Analyst/Trainer jobs:
  • Managed system integration, regression, and user acceptance test execution of application.
  • Conducted user acceptance testing (UAT) at key points in application development to ensure client's requirements were being met.
  • Coordinated and participated in test related activities including test scenarios & plans, user acceptance testing, and tracking test results.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Created a complete test bed for User Acceptance Testing (UAT) in Test Director 8.0.
  • Developed process flows, test case plans and user acceptance testing.
  • Conduct user acceptance testing for software upgrades and document changes.
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.

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7. ERP

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high Demand
Here's how ERP is used in Business Analyst/Trainer jobs:
  • Designed and implemented training courses enabling top-level managers, engineers and support staff to communicate effectively with their global counterparts.
  • Developed internal implementation guides and client-facing systems administration and user guides in PowerPoint for several product integration solutions.
  • Developed Georgia Medicaid reporting from end-user specifications for enterprise data warehouses sources.
  • Helped implement the final phases of MBNA's Enterprise Data Dictionary (EDD) running on IBM's WebSphere Application Server.
  • Developed PowerPoint slides, business process flows, word-based work instructions, business scenario-based exercises, using UKP (On-Demand).
  • Developed and implemented Use Case standards for use in conjunction with client's Enterprise Project Methodology.
  • Post Go Live support for ERP system in all the areas and related integrated systems.
  • Created training plan for ERP implementation of ERLMF (Early Resolution Loss Mitigation Fulfillment).
  • Provided support and assistance to users of the Enterprise Funds Distribution (EFD) system.
  • Initiated documenting functional user guide by department for various EPICOR ERP related software modules.
  • Analyze and interpret travel request issues relating to the interface with the financial system.
  • Resolved consumer issues with strong verbal, interpersonal, and negotiation skills.
  • Trained end-users on database table structures and enterprise reporting tools.
  • Designed curriculum development process based on Instructional Design best practices for global rollout of PeopleSoft Enterprise One System Upgrade.
  • Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts;.
  • Created Use Case specifications, Activity and Sequence diagrams using MS Visio and Enterprise Architect.
  • Used MS Word, Visio, PowerPoint, and SnagIt to produce documentation.
  • Gained skills in business modeling using MS Visio and Enterprise architecture.
  • Trained Avalon's application customers on the companys ERP software.
  • Provided eLearning using WebX, PowerPoint and Whiteboard Traveled and trained in remote locations, as well as on-line training.

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8. Software Applications

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high Demand
Here's how Software Applications is used in Business Analyst/Trainer jobs:
  • Provided software training and technical user-support for in-house web and software applications.
  • Created technical documentation for software applications.
  • Administered applicable programming and software applications to coordinate all aspects of test plans for new products and enhancements to existing products.
  • Design and created brochure for on-line documentation for software application and flyers for software applications using Power Point and Publisher.
  • Developed documentation for David Weekley Homes financial systems Required knowledge of Web based software applications.

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9. Project Management

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high Demand
Here's how Project Management is used in Business Analyst/Trainer jobs:
  • Conducted Functional testing for Project Management Software- EVM Module.
  • Provided project management with regularly published status reports.
  • Worked closely with Project Management.
  • Evolved into Project Management responsibilities.
  • Provided the design, coordination and delivery of functional training for Regional Project Management Offices.
  • Worked with IT Development and Project Management team to ensure all requirements were met.
  • Provided change management and project management experience in the development of new claims systems.
  • Used Agile to drive project management including writing user stories.

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10. Training Documentation

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high Demand
Here's how Training Documentation is used in Business Analyst/Trainer jobs:
  • Coordinated end user training and led training documentation effort.
  • Updated and composed new training documentation.
  • Produced and distributed team training documentation.
  • Served as department Trainer, including developing all the training documentation and syllabus.
  • Created Professional Billing Training Documentation Working knowledge of Claims, ADT/Prelude and HIM/Coding.
  • Developed training documentation on the Cerner Soarian Financials System for Hamilton Medical Center use.

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11. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Analyst/Trainer jobs:
  • Organized process improvement initiatives, developed and documented procedures and facilitated the training of hundreds of bank employees.
  • Worked with cross functional teams to identify and implement business process improvement opportunities.
  • Tool and System Experience Significant business process analysis and process improvement consulting experience.
  • Developed metrics to determine inefficiencies for process improvement and training needs areas.
  • Developed process maps, drove process improvement to improve customer satisfaction.
  • Proposed process improvement for conformity with proposed citywide accounting requirements.
  • Identified and recommended process improvement initiatives for department.
  • Designed and implemented process improvements related to AR reporting, client billing, and collections.
  • Developed process improvements which streamlined business processes, created efficient methodologies, reduced costs, and increased customer satisfaction.

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12. Sharepoint

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high Demand
Here's how Sharepoint is used in Business Analyst/Trainer jobs:
  • Apply knowledge; promote capabilities to organize SharePoint Sites, and implementation of solutions and best practices.
  • Promoted SharePoint user adoption and provided desk side support.
  • Teach a class monthly to editor on SharePoint 2013
  • Coordinated documentation assets for implementation of workflow in SharePoint 2007 CMS.

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13. Management System

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high Demand
Here's how Management System is used in Business Analyst/Trainer jobs:
  • Served as learning development and training resource with expertise in associated technology, including an enterprise-wide Learning Management system.
  • Project follows the agile software development methodology to build the client-facing portal and an eligibility benefits management system.
  • Managed organizational knowledge and learning content by using Learning Management System and Learning Content Management System.
  • Created Performance Management System utilizing the Balanced Scorecard to identify and track essential client performance indicators.
  • Assisted with testing and implementation of new policy management system.
  • Designated super user for property management system, TimeShareWare.
  • Managed the Request for Proposal (RFP) process, vendor selection and implementation for a global Learning Management System.
  • Trained staff from over 100 campuses across the U.S. and Canada on the CampusVue student management system.
  • Created and managed line of business specific procedures for the quality management system.
  • Certified ISO Lead Internal Auditor and perform Internal Quality Management System audits.
  • Used uPerform and Captivate to create simulations and online Learning Management System for CDC's HANA training.
  • Charged with training vendors, account and products managers on using NFM/Eskers Document Management System for access.

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14. SME

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high Demand
Here's how SME is used in Business Analyst/Trainer jobs:
  • Conduct appraisals, performance development meetings, individual assessments and supplemental training.
  • Participated in Gerber Business Excellence Assessment exercises and Factory Mapping.
  • Performed follow-up assessments to evaluate the effectiveness of training tools.
  • Consulted as the application SME to the Vignette Curriculum Development department in the construction of a new desktop-based training product.
  • Serve as a liaison between the SME's and DHS Product Owners to communicate accurate information to the end users.
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
  • Led meetings between Subject Matter Experts (SME's) and developers to ensure that the System worked correctly.
  • Performed demonstrations of new application functionality for Subject Matter Experts (SME) at daily stand-up with Scrum Master.
  • Key Results --Designed and deployed a needs assessment to determine business need for a learning management system.
  • Conduct Needs Assessment and Task Analysis-Work with key stakeholders to generate excitement and buy in of training.
  • Document findings, work with Business SME's, and developers to resolve and re-test.
  • Achieved a 98% success rate on administered skill level assessments to Business Solutions Reps/Specialists.
  • Project manager and SME for the WebEx platform implementation in LATAM.
  • Worked closely with stakeholders and SME's for requirements gathering.
  • Developed, administered, and analyzed skill assessments and surveys.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Worked with Operations and Design to create Skill Assessments for the Mortgage Partners Monitor and report on program progress.
  • Conduct qualitative and or quantitative surveys, which may involve field, interview or focus group assessments;.
  • Provided guidance to and assisted in training associates and acted as a functional leader/SME.
  • Trained future BAs/Subject Matter Experts (SMEs) in three more CPLs.

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15. End-User Training

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average Demand
Here's how End-User Training is used in Business Analyst/Trainer jobs:
  • Developed business process flows and instructional end-user training documentation to support medical claims submission application.
  • Conducted end-user training sessions and managed delivery of all training.
  • Developed and delivered end-user training.
  • Identified and evaluated the end-user training requirements for the 2,000 Police employees to be trained.

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16. QA

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average Demand
Here's how QA is used in Business Analyst/Trainer jobs:
  • Provided product QA and validation to provide customer perspective of usability.
  • Rotated through IS, external consultant, trainer & QA tester for firm creating portfolio accounting software for reporting.
  • Performed data conversion QA using FoxPro and SQL querying, as well as UI testing of the final conversion.
  • Managed QA staff issues, delegated assignments, and monitored the progress of test planning and execution.
  • Cross trained to assist in different areas of the organization such as QA Testing and WIC.
  • Estimated Analysis and QA efforts for potential projects, and wrote formal Statements of Work.
  • Assumed additional role of QA Manager; responsible for expeditiously improve quality of all releases.
  • Involved in project status meetings, QA review meeting, and System Test meeting.
  • Perform QA and prepare testing involving system testing, integration and acceptance testing.
  • Performed UI and Selenium-based QA testing of the Physician Credentialing Applications.
  • Participated in UAT test cases execution with QA team.
  • Provide quality review of QA staff claims monthly.

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17. SQL

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average Demand
Here's how SQL is used in Business Analyst/Trainer jobs:
  • Created applications using technologies such Microsoft SQL Server databases, stored procedures, SSRS reports.
  • Served as the team s technical resource for advanced Excel features and PL/SQL scripting.
  • Worked with SQL, Visual Basic and Cobalt programmers.
  • Analyzed data for irregularities using PL/SQL.
  • Created SQL queries to identify specific data and provide business users with ad-hoc reporting tools.
  • Created ad-hoc reports using MS ISQL/w and PowerBuilder.

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18. Technical Support

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average Demand
Here's how Technical Support is used in Business Analyst/Trainer jobs:
  • Provided technical support for communications and computer systems.
  • Provided technical support for customer accounts.
  • Provided analysis and technical support.
  • Generate Reports and analyze customer feedback of technical support, customer training and customer care.
  • Provided technical support for staff of 60+ employees.

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19. Visio

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average Demand
Here's how Visio is used in Business Analyst/Trainer jobs:
  • Conducted vision preparation, requirements analysis, and business process modeling with clients for thirty successful projects.
  • Provided administrative support to multiple managers, supervisors and Division Training Coordinators.
  • Developed and/or modified procedures to solve moderately complex problems with provisioning systems.
  • Coordinated, prioritized and schedule assigned work with minimal supervision.
  • Implemented new user access tools such as Oracle Role Management, SOX compliant provisioning, and audit processes.
  • Process Engineer: for Network Integration, Recruiting, and Payroll divisions.
  • Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
  • Used MS Word, Excel, and Visio to produce a wide range of documentation.
  • Created data mapping sheets and Visio flowcharts of business process.
  • Documented my findings using Word and Visio.
  • Utilized Visio tool for diagrams.
  • Conducted workflow analysis using Visio diagramming to show requirements for existing systems' enhancements.

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20. HR

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average Demand
Here's how HR is used in Business Analyst/Trainer jobs:
  • Provided support to developers throughout the software development life cycle including testing in sandbox environment.
  • Ensured training emphasizes consistent practices throughout the program and adherence to established procedures.
  • Project encompassed migrate of three Securities Trading/Clearing platforms to a consolidated platform.
  • Maintained all Oracle HRMS training manuals/guides for both instructor-led and on-line training: validate documentation according to system upgrades and/or enhancements.
  • Partnered with local schools to train staff on incorporating Apple technology into the classroom delivered through various events hosted at store.
  • Float to units offering additional support and walk-through of their Work flows and Knowledge Skill Assessments prior to and during Go-Live.
  • Facilitated training in support of system enhancements through programs such as Online Service Center, OnlineHelp, and Train the Trainer.
  • Provided detailed analysis of terror threat trends and creates inter agency reports to DHS, DoD and Law Enforcement nationwide.
  • Enhanced operational effectiveness at Rose Surgical Center through streamlining processes and auditing the performance of front office staff members.
  • Market the events to the public through multiple advertising platforms while staying within the budget allotted for such.
  • Identified knowledge gaps and addressed concerns of the client through thought leadership and analyzing data through daily/weekly reports
  • Established relationships with customers through daily phone calls, email, and personal meetings.
  • Research and analysis to determine shrink issues and strategies to reduce loss.
  • Provide post go live support on all areas of the EHR suite.
  • Promoted to Team Lead managing the work load of three specialists.
  • Recognized by HR Director for support PR business changes.
  • Lead a team of three business analyst/trainers.
  • Worked closely with business owners and subject matter experts throughout the development process to document and develop new business workflow.
  • Provided detailed layered reports for Inspector General on Guardian and eGuardian cases through the use of Agile methodology.
  • Advised three mentees on best practice training methods.

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2 HR Jobs

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21. CRM

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average Demand
Here's how CRM is used in Business Analyst/Trainer jobs:
  • Prepare and/or monitor the delivery requirements documents and design specifications for service requests to be built into CRM.
  • Prepare marketing and social strategies combining Social CRM and existing social networking platforms.
  • Design and implementation of training programs for CRM & GP end users.
  • Traveled across the country to train new clients in the CRM software.
  • Provide documentation and procedures for migration of CRM software.
  • Test CRM to approve functionality and table validation.
  • Extracted existing data from Siebel CRM by utilizing either Microsoft Access or direct Excel export capability.
  • Analyzed and compared existing client permissions between Siebel CRM extracted data and User permissions systems.
  • Compiled Excel spreadsheet to reflect required changes to Siebel CRM client files.
  • Designed documentation and facilitated SAP CRM and ECC6 trainings.
  • Designed/developed business processes, workflows and the user interface using the Siebel CRM application for a new global business initiative.
  • Completed Siebel CRM orders to produce necessary changes to Siebel CRM client files.

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22. Training Classes

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average Demand
Here's how Training Classes is used in Business Analyst/Trainer jobs:
  • Assisted with security access role-mapping at the business unit level, create role definitions, map roles to appropriate training classes.
  • Designed and delivered language training classes for global finance executives for the University of Michigan's Master's Program.
  • Conduct training classes in Business Analysis techniques, preparation for Certified Business Analyst, (CBAP) testing.
  • Assessed training needs, compiled training materials and conducted training classes for department.
  • Facilitated training classes on company systems and vendor point of sale products.
  • Provided an atmosphere of mutual respect between participants involved in training classes.
  • Designed course content and quick reference material for training classes.
  • Conducted on-site training classes for new clients.

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23. UAT

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average Demand
Here's how UAT is used in Business Analyst/Trainer jobs:
  • Researched and evaluated software solutions for project requirement gathering needs and document repository.
  • Prepare management reports defining and evaluating problems and recommending solutions.
  • Mobilized support and facilitated decision making in complex deployment situations.
  • Included current situation, new practices or procedures, gap analysis, risk management, roles and responsibilities and lessons learned.
  • Evaluated and identified test results from software production problems to programming personnel, including training users on new and modified programs.
  • Design, conduct, and evaluate experimental operational models in cases where models cannot be developed from existing data.
  • Trained undergraduate students to speak and write Business English in preparation for a career in the Banking and/or Business Sector.
  • Produced executive level reports, metrics, and data analysis to support ongoing strategic planning, system evaluations.
  • Conducted group meetings to assess and evaluate problem areas within the manufacturing and customer service departments.
  • Evaluated and identified the most effective employees and put those employees in position to lead.
  • Developed, executed and evaluated the results of full system test plans for our customers.
  • Coordinated training aids such as instructional material, handouts, evaluations and visual aids.
  • Developed and conducted training evaluations to ensure knowledge transfer, and skills learned.
  • Provided business analysis, UAT and training delivery for new bespoke software.
  • Managed and created feedback forms during UAT (User Acceptance Testing).
  • Created Online Course Evaluation Surveys and followed up with all participants one-on-one.
  • Designed, developed, and evaluated training strategies and training curriculum.
  • Designed, implemented, and evaluated employee training programs.
  • Developed training plans, schedules and course evaluations.
  • Monitor, evaluate and record training activities.

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24. Suite

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average Demand
Here's how Suite is used in Business Analyst/Trainer jobs:
  • Prepared a large suite of migration communications, organized project team meetings and served as a liaison between different agencies.
  • Completed a review and provided recommendations on the strategic and technical security strategy for ERP Suite.

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25. Logistics

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average Demand
Here's how Logistics is used in Business Analyst/Trainer jobs:
  • Partnered with other LOB Training Coordinator's to manage the logistics on all training events.
  • Lead liaison between Logistics and all other SAP aspects.
  • Coordinate and review all training material logistics.

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26. Sdlc

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average Demand
Here's how Sdlc is used in Business Analyst/Trainer jobs:
  • Utilized a proprietary SDLC methodology.
  • Provided support to the development team implementing Systems Development Life Cycle (SDLC) principals.
  • Attained knowledge of project management tools such as Microsoft Project and the SDLC methodologies.

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27. Training Manuals

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average Demand
Here's how Training Manuals is used in Business Analyst/Trainer jobs:
  • Created customized training manuals and other training documentation.
  • Implemented style guide and led project to convert training manuals to Adobe FrameMaker format.
  • Prepared training manuals, feedback survey forms, and support materials.
  • Developed training manuals for merger related and new hire courses.
  • Developed training manuals for the Hogan deposit system.

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28. Go-Live

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average Demand
Here's how Go-Live is used in Business Analyst/Trainer jobs:
  • Researched, fielded and administered intranet search site for over 700 tip sheets for go-lives.
  • Design training curriculum for entire company and plants for SAP go-live.
  • Work with clinics during post go-live on optimization.
  • Provide go-live support and related activities.
  • Foster simultaneously led efforts on Maximo Security until the last 18 weeks before go-live.
  • Key Results: Professionally represent ECCO Select during go-live support for inpatient EHR.

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29. User Guides

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average Demand
Here's how User Guides is used in Business Analyst/Trainer jobs:
  • Create change management correspondence and disseminate documentation and training material, user guides, delta guides and job aids.
  • Documented HIPAA (Health Insurance Portability and Accountability Act) requirements and designed application user guides and job aids.
  • Create and maintain provider user guides and videos for multiple states.
  • Developed online user guides for a federal financial system.

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30. Peoplesoft

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low Demand
Here's how Peoplesoft is used in Business Analyst/Trainer jobs:
  • Provided King County initial implementation and upgrade PeopleSoft projects Training Strategy.
  • Conducted classroom and on site training for the City of New York PeopleSoft system.
  • Trained PeopleSoft software for Human Resources and Finance.
  • Conducted Instructor - Led and Web Ex Training for PeopleSoft 9.1* Facilitated UPK training to team members.

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31. Architecture

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low Demand
Here's how Architecture is used in Business Analyst/Trainer jobs:
  • Derive system and functional requirements from identified required capabilities and high-level system architectures.
  • Acted as a liaison between the business and technical architecture to introduce, test and support new and updated software.

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32. Job Aids

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low Demand
Here's how Job Aids is used in Business Analyst/Trainer jobs:
  • Reduced ramp-up time for team by developing and implementing training, job aids, templates and checklists.
  • Write and revise Job Aids for Messaging system to meet scheduled releases.
  • Developed Job Aids designed for training for a leading automotive supplier.

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33. JAD

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low Demand
Here's how JAD is used in Business Analyst/Trainer jobs:
  • Conducted JAD sessions with users, developers, and other stakeholders to understand and resolve new and open requirements and issues.
  • Participated in JAD (Joint Application Design) sessions with user community to solicit requirements to build the design requirements.
  • Attended and/or facilitated JAD type sessions with EDD stakeholders, managers, and end users.
  • Elicited, analyzed, and documented all JAD session information.
  • Attended 2005 JAD session at CMS for NPI implementation.

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34. Software Training

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low Demand
Here's how Software Training is used in Business Analyst/Trainer jobs:
  • Developed and delivered Hogan computer software training in a classroom environment to improve associate product knowledge.
  • Developed and delivered software training in various clinical settings for physicians, clinicians, pharmacists, and medical practice personnel.
  • Provided software training and support to City, Justice, and District Courts throughout the State.
  • Performed software training in person and via web conferencing for Windows- and Web-based applications.
  • Conducted initial informational sessions on procedural changes and planning additional hands-on software trainings.

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35. LMS

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low Demand
Here's how LMS is used in Business Analyst/Trainer jobs:
  • Maintained relationship with the Learning Management System (LMS) team and all LMS vendors to ensure accurate course deployments.
  • Produced web-based training courses, LMS curriculum setup, videos, photos, and technically written documents.
  • Maintain the LMS (Learning Management System) with class descriptions, tests and attendance records.
  • Trained District managers and associates on sales protocol and LMS and CRM platforms.
  • Administer corporate and external LMS (SumTotal & Articulate Online).

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36. Training Modules

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low Demand
Here's how Training Modules is used in Business Analyst/Trainer jobs:
  • Planned, designed and presented training modules for internal business users in conversational business Spanish designed to assist Spanish speaking customers.
  • Created training modules and proctored computer based corporate tests and tracked scores of students to maintain company compliance.
  • Presented training modules for internal business users on business systems, processes and functions.
  • Assisted Learning and Development with creation of Workforce Management training modules.
  • Developed Computer-based training modules for end-users, utilizing Macromedia Flash and Microsoft FrontPage.
  • Created and designed training modules; training room set up, computers, audio/visual equipment,etc.

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37. Lesson Plans

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low Demand
Here's how Lesson Plans is used in Business Analyst/Trainer jobs:
  • Established literacy and business English lesson plans designed to improve overall English proficiency.
  • Designed custom business English lesson plans, activities, and training materials to meet language learners' individual needs.
  • Developed and wrote lesson plans compliant with Department of Energy, N.E.R.C., regional energy pool and corporate standards.
  • Create, maintain, and customize lesson plans for all classes to be delivered.
  • Compose and create lesson plans based on our clients English and business needs

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38. Medicare

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low Demand
Here's how Medicare is used in Business Analyst/Trainer jobs:
  • Involved with DRG optimization program, raising the CMI, reducing accounts receivable, bill hold days and Medicare balances.

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39. Technical Specifications

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low Demand
Here's how Technical Specifications is used in Business Analyst/Trainer jobs:
  • Translated business problems/requirements into technical specifications for configuration or development.
  • Documented functional and technical specifications for application/software design.
  • Provided help desk support by analyzing problems and writing up technical specifications for the Technical team.

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40. Sigma

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low Demand
Here's how Sigma is used in Business Analyst/Trainer jobs:
  • Worked a few Six Sigma projects for the Compliance Department.

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41. Client Site

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low Demand
Here's how Client Site is used in Business Analyst/Trainer jobs:
  • Traveled to client sites to hold training classes for groups of up to 12 people spanning the course of several days.
  • Visited client sites to better understand business, training, and transition of business processes.
  • Traveled to all client sites to train staff on completing a technical business impact analysis using Strohl's BIA tool.

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42. Training Environment

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low Demand
Here's how Training Environment is used in Business Analyst/Trainer jobs:
  • Assisted in development of training curriculum, validation of training environment and execution of user training.
  • Configured CampusVue training environment for training and instructional design examples.
  • Performed gap analysis of legacy and beta software and constructed, tested and maintained training environment.
  • Set up of training environment with the entry of staged data.

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43. Salesforce

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low Demand
Here's how Salesforce is used in Business Analyst/Trainer jobs:
  • Think SALESFORCE w ultra high security & without boundaries in a dynamic environment.
  • Train all newly on boarded staff on product knowledge, advanced selling techniques and how to use Salesforce.

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44. New Processes

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low Demand
Here's how New Processes is used in Business Analyst/Trainer jobs:
  • Participated in Leadership discussions on direction of current state changeover to new processes for their organization.
  • Participate in the development of new processes for requirements engineering.
  • Develop custom Loan and Finance documentation integrated with software for all new processes.

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45. Sprint

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low Demand
Here's how Sprint is used in Business Analyst/Trainer jobs:
  • Cross trained in Network realignment projects to seek cost improvements with our largest customer, Sprint.
  • Complete each sprint on time under budget.
  • Presented at the 2009 Sprint Cable Forum and hosted workshop for Complex directory for Cable Order Management prequalification team.

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46. User Manuals

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low Demand
Here's how User Manuals is used in Business Analyst/Trainer jobs:
  • Created end user manuals for Oracle Discrete Manufacturing modules program.
  • Coordinated the development of User Manuals.

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47. Development Life

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low Demand
Here's how Development Life is used in Business Analyst/Trainer jobs:
  • Learned the System Development Life Cycle; Software Engineering Methods; UML Methodologies; Software testing.

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48. Client Requirements

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low Demand
Here's how Client Requirements is used in Business Analyst/Trainer jobs:
  • Participated in analyzing client requirements and designing new Application user interface.
  • Gathered and documented client requirements for their Homeowner's line of business.
  • Created user stories (Agile) to reflect client requirements.
  • Tested software to ensure system & client requirements were met.
  • Tested system to ensure it met client requirements.
  • Configured erecruit to meet client requirements and support business process workflows.

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49. New Functionality

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low Demand
Here's how New Functionality is used in Business Analyst/Trainer jobs:
  • Developed training materials, instructional document to support new functionality.
  • Updated user manual and release notes including new functionality prior to release schedule.
  • Updated workflows to represent the implementation of new functionality, programs, and applications to support a business need.

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50. Information Technology

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low Demand
Here's how Information Technology is used in Business Analyst/Trainer jobs:
  • Reviewed daily reports via Comptroller Marine Corps Enterprise Information Technology Services (MCEITS), researching and correcting errors as needed.

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Business Analyst/Trainer Jobs

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20 Most Common Skills For A Business Analyst/Trainer

Training Programs

23.8%

Business Requirements

22.1%

Customer Service

4.8%

Test Cases

4.7%

Subject Matter

4.4%

User Acceptance

3.9%

ERP

3.4%

Software Applications

3.4%

Project Management

3.3%

Training Documentation

3.0%

Process Improvement

2.8%

Sharepoint

2.7%

Management System

2.7%

SME

2.5%

End-User Training

2.3%

QA

2.1%

SQL

2.0%

Technical Support

2.0%

Visio

2.0%

HR

2.0%
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Typical Skill-Sets Required For A Business Analyst/Trainer

Rank Skill
1 Training Programs 17.9%
2 Business Requirements 16.6%
3 Customer Service 3.6%
4 Test Cases 3.5%
5 Subject Matter 3.3%
6 User Acceptance 2.9%
7 ERP 2.6%
8 Software Applications 2.6%
9 Project Management 2.4%
10 Training Documentation 2.3%
11 Process Improvement 2.1%
12 Sharepoint 2.0%
13 Management System 2.0%
14 SME 1.9%
15 End-User Training 1.7%
16 QA 1.6%
17 SQL 1.5%
18 Technical Support 1.5%
19 Visio 1.5%
20 HR 1.5%
21 CRM 1.5%
22 Training Classes 1.4%
23 UAT 1.4%
24 Suite 1.3%
25 Logistics 1.3%
26 Sdlc 1.3%
27 Training Manuals 1.3%
28 Go-Live 1.1%
29 User Guides 0.9%
30 Peoplesoft 0.9%
31 Architecture 0.8%
32 Job Aids 0.8%
33 JAD 0.7%
34 Software Training 0.7%
35 LMS 0.7%
36 Training Modules 0.7%
37 Lesson Plans 0.6%
38 Medicare 0.6%
39 Technical Specifications 0.6%
40 Sigma 0.6%
41 Client Site 0.6%
42 Training Environment 0.6%
43 Salesforce 0.6%
44 New Processes 0.6%
45 Sprint 0.6%
46 User Manuals 0.6%
47 Development Life 0.6%
48 Client Requirements 0.5%
49 New Functionality 0.5%
50 Information Technology 0.5%
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37,688 Business Analyst/Trainer Jobs

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