Business analytics director job description

Data is at the center of everything Favor does. The appetite for reporting and analysis grows each day as we grow and improve our programs, platforms, products and features for our community of customers, runners and merchant partners.

As the Director of Business Analytics, you will lead a team of high-performing analysts in support of Favor's strategic initiatives. Through your team, you will drive data-backed decision making to grow Favor's reach and volume and to optimize service and user experience. You put people first. You have a passion for growing and developing a world class BA team, collaborating and building relationships with partners across the business, and having an impact across our community of customers, runners and merchant partners by harnessing the strategic power of data.

Responsibilities: Build and lead a team of analysts and managers to support the reporting, analysis and experimentation needs of our Marketing & Growth, Product & Engineering, Merchandising & Content, Operations, Support, Sales, and Finance teams. Partner with stakeholders to understand their business objectives and collaborate on KPI selection, performance measurement, opportunity identification, strategic planning and general analysis work.Identify the functional and domain areas of expertise needed to best support the business, and ensure these capabilities are developed within the BA team.Oversee a best-practices experimentation program to measure the impact new features have on Customer and Runner behavior while fostering a culture of statistical rigor and data-based decision making. Implement and maintain a self-service reporting & visualization platform to support the real-time and near real-time data needs of 350+ employees and 5,000+ merchant partners. Create an inspiring and empowered work environment for business analysts to thrive including defining clear career paths and identifying individual growth opportunities.

Skills & Qualifications: A related degree or comparable formal training, certification, or work experience. 10+ years of experience in the analytics space and 5+ years of experience leading teams. Demonstrated track record of creating strategic relationships across the business while driving alignment on high-priority, high-visibility initiatives.Expert in organizational design and building a centralized BA team with a diverse range of business domain expertise. Experience with business intelligence software, such as Looker, Tableau, or Domo. Experience with client-side analytics, like Google Analytics and Firebase. Familiarity with DW design, ETL processes and data governance best-practices. Familiarity with experimentation frameworks and statistical concepts related to A/B and multivariate testing. High proficiency in relational DB and query languages (e.g. SQL, Athena, Spectrum). Familiarity with R / Python. Effective written and verbal communication skills, in particular storytelling with data in a presentation setting. Servant leadership with strong collaboration within and across functional departments.

Ideal Candidate: Detail-oriented -- You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation and ongoing stewardship. You think 2 steps ahead to identify potential roadblocks and have contingency plans to address them. Narrative-oriented -- You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings. You communicate results effectively to audiences at all levels of the organization. Action-oriented -- You are always up for a challenge and view reporting and analysis as an opportunity to recommend tactics and strategies that make the business better. You are open to feedback in the interest of delivering continually better output and growing as a professional. Teamwork-oriented -- You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency and achieving world-class outcomes. Organized -- You can manage a large queue of project work while actively working with stakeholders to prioritize and set expectations on deliverables.

Life at Favor: Benefits -- We offer premium health, vision, dental, life, and 401(k) options. We also offer Favor delivery credit and H-E-B discounts! Time-Off -- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!Learning & Development -- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators.Community -- Whether you're an avid cyclist, dog lover, or Magic enthusiast, there's a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, happy hours, and regular connection opportunities.
At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another's view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

• 7+ years experience in selling leading-edge technology services and software, including data transformation strategy, analytics programs and implementation solutions to key stakeholders, including Directors, VP, SVP and C-level roles.
• Experience selling SaaS platforms in a technology /analytics environment.
• Proven ability to articulate the value and business impact of Analytics Implementations to executive stakeholders, specifically using Adobe Analytics and Google Analytics.
• An established network of existing relationships in the analytics industry, ideally within Adobe / Google.
• Ability to be successful in a remote environment.
• Commitment to embodying our Core Values of Pioneering, Humility, Craftsmanship, Judgment, Resilience, Accountability, Vision, and Wellness.

What you'll be doing

• Generate leads through direct customers, partners (Adobe/Google), and agencies to evangelize the value of working with Search Discovery.
• Nurture and qualify leads by determining target clients, defining the business problem and challenge, understand what Search Discovery capabilities, services, and solutions could help, and the timing in which the impact needs to be made.
• Coordinate and assess each opportunity by requesting necessary resources needed for pursuit, providing context and guidance to the group, and leading the ongoing effort to quantify needs and build credibility with the client.
• Oversee the development of a compelling story and presentation about how Search Discovery will uniquely solve the client's problem and impact their business. Work closely with the team in determining the best approach for delivery of the pitch and proposal materials.
• Lead the proposal efforts of the deal by collaborating with the team to develop scope, a completed statement of work, estimates, and all other related materials ensuring that everything is properly reviewed and approved before being sent to the prospect. You will be responsible for ensuring everyone on the pursuit stays on track and understands expectations.
• The ultimate measure of success is closing deals. You are responsible for engaging with decision-makers, procurement, legal, etc. to push our proposal and differentiation through the client decision-making system.

What you need to achieve

• Close $1.5M in new deals.
• Close at least 10 new deals in the first 6 months.
• Support the Adobe / Google Go-To-Market Leads in helping build relationships with key partners.

Location: Atlanta, GA office, Cleveland, OH office, or remote in the US

What we offer you:

We offer a total rewards program that evolves when we discover opportunities to further meet the needs of our people. In addition to medical, dental, vision, disability, and matching 401(k), we offer a best in-class wellness program, generous time-off, paid parental leave, significant investments in your growth, and limitless opportunities that puts Search Discovery's program in a class all our own.

If this resonates with you and you want to add to our amazing team and culture, you owe it to yourself to apply today or check out all our openings! Also, to prove you've read our job description, include a short cover letter that explains why you will successfully complete this mission.

Role Value Proposition:


The Lead Financial Consultant will play an integral role in helping MetLife track and monitor achievement of large-scale transformational goals. Specifically, the Lead Financial Consultant will partner with key leaders from Finance, Global Operations, Human Resources and Information Technology to ensure the successful delivery of near-term focused targets while creating a sustainable platform for long-term growth. The position will help expand and pivot the Finance function's role to that of a provider of sharp, proactive, timely insights and analysis which drive improved business decisions and - as a result - greater business outcomes. Primary responsibilities will include financial modeling, forecasting, savings tracking, reporting and providing insights and analysis. The right person will have strong financial acumen, prior management reporting experience, Microsoft Power BI expertise and the ability to collaborate and communicate effectively across functional areas and with different levels.


Key Responsibilities:



Create and manage detailed financial models that incorporate complex and evolving baseline assumptions. Produce comprehensive benefit and expense forecasts
Partner with key leaders and program managers to ensure the successful on-time and on-target delivery of agreed-upon savings value goals associated with transformational initiatives
Develop creative, effective, robust, user-friendly management reporting and tools that can be scaled across Global Technology and Operations organization
Use advanced analytics for possible contingencies (i.e., sensitivity analytics, ROI, etc.) and analyze risks and opportunities as a result of actions and alternatives
Utilize data analytics toolsets such as Microsoft Power BI to help provide leadership dashboards that support the decision-making process
Act as a primary finance partner for all data requests in order to obtain one source of the truth
Provide thought leadership and financial modeling support on business case development
Liaise with business and corporate CFOs to ensure reported results are visible in the financials and monitor the metrics related to non-financial program achievements
Identify program financial trends, issues, and risks, providing guidance to senior leadership
Prepare and present monthly findings to business and operations management

Lead effort around recurring reconciliations between reporting sources
Apply strong problem solving and troubleshooting skills to resolve challenges
Promote use of knowledge management and other sharing processes for documentation




Essential Business Experience and Technical Skills:



Required:


7+ years financial analysis and modeling experience in public or private company environment
Prior experience developing Microsoft Power BI models and solutions
Advanced Microsoft Excel with proven experience in building complex financial models
Demonstrated analytical skills to interpret and integrate financial information
Ability to incorporate Enterprise-wide Finance knowledge into broader based strategies
Experienced in complex project planning and execution with a service based approach
Exceptional, analytical, prioritization, presentation development and program management skills
Strong interpersonal skills and team orientation needed to build partnerships and work successfully with functional and regional Business, Finance and IT teams
Ability to lead and/or work simultaneously on multiple large, complex projects




Preferred:


BA/BS degree, preferably in Finance or Accounting, OR equivalent experience
Completion of, or working towards CPA, CFA or MBA highly desired
Prior experience with financial and management reporting, including an understanding of financial practices, processes, and organizational structures is preferred
Past experience with labor modeling and workforce management analysis is desired




Business Category


Financial Management Group_12713


Travel


0%


Number of Openings


1


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.



MetLife:


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the “World's Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.