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Business/applications analyst skills for your resume and career
15 business/applications analyst skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Revised training and educational materials; verified all areas of customer service consistently provided quality service as set up by corporate.
- Provided excellent customer service by working closely with users and resolving critical problems to meet specific business and technical support requirements.
2. Project Management
- Lead the post acquisition technology integration including infrastructure, cost reductions, project management and business applications.
- Specialized in enterprise project management, configuration management, procurement, and web and e-commerce development.
3. Business Processes
- Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.
- Work alongside department leaders and peers to support organizational goals, including analyzing business processes and systems.
4. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Identified and troubleshoot system malfunctions during system testing and coordinated change requests for system functional enhancements.
- Worked with business partners and development to help troubleshoot any major issues in test or production.
5. Test Scripts
Test scripts validate the quality of the software or app being tested. An effective test script has all the steps to be taken to use a software program as well as the ending result of each step.
- Executed and maintained hundreds of additional evergreen/regression test scripts.
- Developed and executed test scripts against requirements.
6. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provide technical support and assistance to customers using various computer hardware, desktop applications or Cardinal Health applications.
- Provide advanced technical support to customers and users, answering complex questions on function and usage of product (ITSM).
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- Contracted through All-Stars Consulting to provide business applications and analysis support for the California Court Case Management System.
- Support Business Applications and analyze issues with business requirement and system limitations.
8. Business Analysis
- Work on-site and remotely with both domestic and international customers conducting business analysis, testing, training & implementation.
- Provided business analysis, requirement gathering, and project documentation including testing documentation on small to medium projects.
9. Application Development
- Gathered requirements and wrote functional specifications for application development.
- Developed several internal tools to streamline application development.
10. SDLC
- Interviewed the business associates, created a Business and Stakeholder Requirements and Functional Requirements documentation via the SDLC process.
- Maintained documentation needed to satisfy SDLC compliance.
11. Software Development
Software development is the mechanism by which programmers create computer programs. The Software Development Life Cycle (SDLC) is a framework for developing applications that follow technological needs and consumer requirements. It consists of many stages. The SDLC establishes an international standard that software developers can use to enhance and create their programs. It provides a well-defined framework for software developers to pursue in the production, maintenance, and design of premium quality software. The aim of the software development process is to create high-quality software on time and within budget.
- Evaluated, developed and managed new system and software development for modernization and integration for new business products.
- Follow good development practices and software development life cycle methodologies throughout product development
12. Data Analysis
- Managed Requirements Gathering and Data Analysis, coordinating between Business, Finance Group and Technology Application Groups
- Generated complex reports and performed data analysis using PC and mainframe databases.
13. Provide Customer Support
- Provide Customer Support to external candidates of the iRecruitment module of Oracle.
14. Application Support
The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.
- Provided training and application support during system migration and implementation projects.
- Worked within SQL databases (v. 2008) and wrote queries for application support and maintenance.
15. Business Analysts
- Led team of technical experts, business analysts, and third party vendors, plus contractors, across multiple locations.
- Coordinated and managed three Business Analysts, assigned project tracks, and mentored junior Business Analysts.
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What skills help Business/Applications Analysts find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on business/applications analyst resumes?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
I say "try to" as the reality is that having faculty in all 4 subfields is not possible for many reasons. (The 4 subfields are cultural anthropology, archeology, biological anthropology (sometimes physical anthropology), and anthropological linguistics. These subfields are mirrored in graduate school where students going for PhDs will be focused on 1 subfield.)
For undergraduates with an anthropology degree seeking employment, I can speak only from the faculty side, not the employer side. My students report these factors as relevant to their being hired (and accepted into competitive schools in museum studies, social work, law school, etc.:
Analytical skills; clear writing; ability to synthesize large amounts of reading and data into well-supported arguments and interpretations; open-mindedness toward different identities and ways of being.
A hugely important skill that anthropology graduates have is the ability to be presented with a complex situation or problem, and to be able to chart a plan on how to approach the problem, gather data and other necessary information to solve the problem, and then to come up with a solution or possible strategies. Too often, particularly in situations involving human behavior, what is needed is a stronger grasp of social and cultural factors that could impede the desired outcome. Students of anthropology know that ways of doing things, and even seeing and thinking, are profoundly influenced by categories of thought that are culturally situated. This means that problem solving has to consider a network of variables that have an impact on behavior. Anthropology students, I would argue, would embrace this complexity rather than be hesitant to acknowledge it in favor of a more expedient and, in the long run, less successful solution.
What soft skills should all business/applications analysts possess?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
What hard/technical skills are most important for business/applications analysts?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
What business/applications analyst skills would you recommend for someone trying to advance their career?
Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.
What type of skills will young business/applications analysts need?
New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.
What technical skills for a business/applications analyst stand out to employers?
Associate Vice Provost | Digital Learning and Online Initiatives, Assistant Professor of Practice, University of Arizona
List of business/applications analyst skills to add to your resume

The most important skills for a business/applications analyst resume and required skills for a business/applications analyst to have include:
- Customer Service
- Project Management
- Business Processes
- Troubleshoot
- Test Scripts
- Technical Support
- Business Applications
- Business Analysis
- Application Development
- SDLC
- Software Development
- Data Analysis
- Provide Customer Support
- Application Support
- Business Analysts
- User Acceptance
- Visio
- CRM
- Windows
- ERP
- Test Cases
- SQL Server
- Business Rules
- Strong Analytical
- Java
- QA
- Functional Specifications
- HR
- Process Improvement
- Impact Analysis
- Project Scope
- UAT
- Software Applications
- Unix
- SharePoint
- Training Materials
- User Training
- Data Warehouse
- Gap Analysis
- HTML
- System Changes
- Payroll
- SME
- Emerging Technologies
- API
- System Analysis
- XML
Updated January 8, 2025