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Business/applications analyst skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Hanna Kim Ph.D.,
Hanna Kim Ph.D.
Below we've compiled a list of the most critical business/applications analyst skills. We ranked the top skills for business/applications analysts based on the percentage of resumes they appeared on. For example, 8.1% of business/applications analyst resumes contained customer service as a skill. Continue reading to find out what skills a business/applications analyst needs to be successful in the workplace.

15 business/applications analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business/applications analysts use customer service:
  • Revised training and educational materials; verified all areas of customer service consistently provided quality service as set up by corporate.
  • Provided excellent customer service by working closely with users and resolving critical problems to meet specific business and technical support requirements.

2. Project Management

Here's how business/applications analysts use project management:
  • Lead the post acquisition technology integration including infrastructure, cost reductions, project management and business applications.
  • Specialized in enterprise project management, configuration management, procurement, and web and e-commerce development.

3. Business Processes

Here's how business/applications analysts use business processes:
  • Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.
  • Work alongside department leaders and peers to support organizational goals, including analyzing business processes and systems.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how business/applications analysts use troubleshoot:
  • Identified and troubleshoot system malfunctions during system testing and coordinated change requests for system functional enhancements.
  • Worked with business partners and development to help troubleshoot any major issues in test or production.

5. Test Scripts

Test scripts validate the quality of the software or app being tested. An effective test script has all the steps to be taken to use a software program as well as the ending result of each step.

Here's how business/applications analysts use test scripts:
  • Executed and maintained hundreds of additional evergreen/regression test scripts.
  • Developed and executed test scripts against requirements.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how business/applications analysts use technical support:
  • Provide technical support and assistance to customers using various computer hardware, desktop applications or Cardinal Health applications.
  • Provide advanced technical support to customers and users, answering complex questions on function and usage of product (ITSM).

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7. Business Applications

Here's how business/applications analysts use business applications:
  • Contracted through All-Stars Consulting to provide business applications and analysis support for the California Court Case Management System.
  • Support Business Applications and analyze issues with business requirement and system limitations.

8. Business Analysis

Here's how business/applications analysts use business analysis:
  • Work on-site and remotely with both domestic and international customers conducting business analysis, testing, training & implementation.
  • Provided business analysis, requirement gathering, and project documentation including testing documentation on small to medium projects.

9. Application Development

Here's how business/applications analysts use application development:
  • Gathered requirements and wrote functional specifications for application development.
  • Developed several internal tools to streamline application development.

10. SDLC

Here's how business/applications analysts use sdlc:
  • Interviewed the business associates, created a Business and Stakeholder Requirements and Functional Requirements documentation via the SDLC process.
  • Maintained documentation needed to satisfy SDLC compliance.

11. Software Development

Software development is the mechanism by which programmers create computer programs. The Software Development Life Cycle (SDLC) is a framework for developing applications that follow technological needs and consumer requirements. It consists of many stages. The SDLC establishes an international standard that software developers can use to enhance and create their programs. It provides a well-defined framework for software developers to pursue in the production, maintenance, and design of premium quality software. The aim of the software development process is to create high-quality software on time and within budget.

Here's how business/applications analysts use software development:
  • Evaluated, developed and managed new system and software development for modernization and integration for new business products.
  • Follow good development practices and software development life cycle methodologies throughout product development

12. Data Analysis

Here's how business/applications analysts use data analysis:
  • Managed Requirements Gathering and Data Analysis, coordinating between Business, Finance Group and Technology Application Groups
  • Generated complex reports and performed data analysis using PC and mainframe databases.

13. Provide Customer Support

Here's how business/applications analysts use provide customer support:
  • Provide Customer Support to external candidates of the iRecruitment module of Oracle.

14. Application Support

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Here's how business/applications analysts use application support:
  • Provided training and application support during system migration and implementation projects.
  • Worked within SQL databases (v. 2008) and wrote queries for application support and maintenance.

15. Business Analysts

Here's how business/applications analysts use business analysts:
  • Led team of technical experts, business analysts, and third party vendors, plus contractors, across multiple locations.
  • Coordinated and managed three Business Analysts, assigned project tracks, and mentored junior Business Analysts.
top-skills

What skills help Business/Applications Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business/applications analyst resumes?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Considering the undergraduate anthropology curriculum, many colleges and universities try to cover at least 2-3 of the 4 major subfields of Anthropology in their curriculum.
I say "try to" as the reality is that having faculty in all 4 subfields is not possible for many reasons. (The 4 subfields are cultural anthropology, archeology, biological anthropology (sometimes physical anthropology), and anthropological linguistics. These subfields are mirrored in graduate school where students going for PhDs will be focused on 1 subfield.)

For undergraduates with an anthropology degree seeking employment, I can speak only from the faculty side, not the employer side. My students report these factors as relevant to their being hired (and accepted into competitive schools in museum studies, social work, law school, etc.:
Analytical skills; clear writing; ability to synthesize large amounts of reading and data into well-supported arguments and interpretations; open-mindedness toward different identities and ways of being.

A hugely important skill that anthropology graduates have is the ability to be presented with a complex situation or problem, and to be able to chart a plan on how to approach the problem, gather data and other necessary information to solve the problem, and then to come up with a solution or possible strategies. Too often, particularly in situations involving human behavior, what is needed is a stronger grasp of social and cultural factors that could impede the desired outcome. Students of anthropology know that ways of doing things, and even seeing and thinking, are profoundly influenced by categories of thought that are culturally situated. This means that problem solving has to consider a network of variables that have an impact on behavior. Anthropology students, I would argue, would embrace this complexity rather than be hesitant to acknowledge it in favor of a more expedient and, in the long run, less successful solution.

What soft skills should all business/applications analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for business/applications analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What business/applications analyst skills would you recommend for someone trying to advance their career?

A.J. ArreguinA.J. Arreguin LinkedIn profile

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young business/applications analysts need?

Missy GutkowskiMissy Gutkowski LinkedIn profile

Assistant Dean, Bucknell University

As remote and flexible work continues to penetrate industries across the country, daily office check-in conversations and hallway chatter are rare. New employees should be prepared to bring to the table analytical skills to gather, review, and synthesize information for further review, clarification, and report outs.

New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.

What technical skills for a business/applications analyst stand out to employers?

Melody Buckner Ph.D.Melody Buckner Ph.D. LinkedIn profile

Associate Vice Provost | Digital Learning and Online Initiatives, Assistant Professor of Practice, University of Arizona

The ability to communicate via technology will be essential in the workplace. Employees will be required to navigate virtual environments, networks, privacy and security issues. Digital literacy should become digital fluency. We need to go beyond be familiar with digital skills and become comfortable or entrenched in these skills. Example: don't just drive the car but know how the car is made and be able to fix it.

List of business/applications analyst skills to add to your resume

Business/applications analyst skills

The most important skills for a business/applications analyst resume and required skills for a business/applications analyst to have include:

  • Customer Service
  • Project Management
  • Business Processes
  • Troubleshoot
  • Test Scripts
  • Technical Support
  • Business Applications
  • Business Analysis
  • Application Development
  • SDLC
  • Software Development
  • Data Analysis
  • Provide Customer Support
  • Application Support
  • Business Analysts
  • User Acceptance
  • Visio
  • CRM
  • Windows
  • ERP
  • Test Cases
  • SQL Server
  • Business Rules
  • Strong Analytical
  • Java
  • QA
  • Functional Specifications
  • HR
  • Process Improvement
  • Impact Analysis
  • Project Scope
  • UAT
  • Software Applications
  • Unix
  • SharePoint
  • Training Materials
  • User Training
  • Data Warehouse
  • Gap Analysis
  • HTML
  • System Changes
  • Payroll
  • SME
  • Emerging Technologies
  • API
  • System Analysis
  • XML

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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