Business associates are individuals who perform certain roles and duties that involve safeguarding protected health information on behalf of a covered entity. They perform several duties that include handling and managing claims administration and processing, data processing and analysis, and ensuring quality assurance. In addition, business associates conduct market research and identify prospective clients, and develop and implement client retention plans and sales strategies. They are also responsible for identifying new business partners and opportunities.

Business Associate Responsibilities

Here are examples of responsibilities from real business associate resumes representing typical tasks they are likely to perform in their roles.

  • Manage company's Facebook page and advertisements.
  • Manage client information database and create information system for sales force to find detail records quickly and accurately.
  • Organize, update, and maintain company CRM database in preparation for flagship migration to larger corporate-wide CRM.
  • Market the company brand via Facebook and MailChimp.
  • Ensure all request for proposal (RFP) requirements are identified and assign to appropriate teaming partner (s).
  • Contact candidates for their interest, availability, current pay rates and insurances, and negotiating bill rates for RFP proposals.
  • Create PowerPoint presentations for various meetings.
  • Implement utilizing PowerPoint presentations firm wide.
  • Answer Internet and phone applications.
  • Demonstrate effective communication among external and internal customers through phone and internet usage.
Business Associate Traits
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Writing skills is important when it comes to clearing expressing yourself in any written document.
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.

Business Associate Job Description

When it comes to understanding what a business associate does, you may be wondering, "should I become a business associate?" The data included in this section may help you decide. Compared to other jobs, business associates have a growth rate described as "decline" at -7% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of business associate opportunities that are predicted to open up by 2028 is -276,700.

A business associate annual salary averages $68,909, which breaks down to $33.13 an hour. However, business associates can earn anywhere from upwards of $48,000 to $98,000 a year. This means that the top-earning business associates make $50,000 more than the lowest-earning ones.

It's hard work to become a business associate, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a coordinator, clerical specialist, specialist-small business, and office specialist.

Business Associate Jobs You Might Like

Business Associate Resume Examples

Business Associate Skills and Personality Traits

We calculated that 15% of Business Associates are proficient in Customer Service, Communication, and Medical Records. They’re also known for soft skills such as Interpersonal skills, Writing skills, and Organizational skills.

We break down the percentage of Business Associates that have these skills listed on their resume here:

  • Customer Service, 15%

    Performed several major corporate functions spanning executive administration, human resources, payroll, customer service, and office management.

  • Communication, 12%

    Advanced written and oral communication skills via specification documentation, and interface with business partners and various levels of company management.

  • Medical Records, 6%

    Liaised frequently with clinical, financial services, and medical records staff to ensure that hospital protocols were systematically executed.

  • Powerpoint, 5%

    Orchestrate PowerPoint Presentations and make sure correct information accurate and correct.

  • Patient Care, 5%

    Maintained heavy communications with patients, referring physician and other faculty and staff regarding patient care and administrative responsibilities.

  • Financial Statements, 4%

    Performed detailed SAS99 procedures to detect material misstatements in clients financial statements relating to misappropriation of assets and/or fraudulent financial reporting.

Some of the skills we found on business associate resumes included "customer service," "communication," and "medical records." We have detailed the most important business associate responsibilities below.

  • Arguably the most important personality trait for a business associate to have happens to be interpersonal skills. An example from a resume said this about the skill, "secretaries and administrative assistants interact with clients, customers, or staff" Additionally, other resumes have pointed out that business associates can use interpersonal skills to "used interpersonal communication to help clients manage their debt to the government agency. "
  • Another trait important for fulfilling business associate duties is writing skills. According to a business associate resume, "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." Here's an example of how business associates are able to utilize writing skills: "learned proprietary software for tax information data entry and adapted to government protocol for letter writing and communications to tax payors. "
  • Organizational skills is also an important skill for business associates to have. This example of how business associates use this skill comes from a business associate resume, "secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "involved in all aspects of business operations for leading organizational development consultant firm. "
  • See the full list of business associate skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a business associate. We found that 59.5% of business associates have graduated with a bachelor's degree and 10.3% of people in this position have earned their master's degrees. While most business associates have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every seven business associates were not college graduates.

    Those business associates who do attend college, typically earn either business degrees or accounting degrees. Less commonly earned degrees for business associates include finance degrees or law degrees.

    When you're ready to become a business associate, you might wonder which companies hire business associates. According to our research through business associate resumes, business associates are mostly hired by Santander Consumer USA, JPMorgan Chase & Co., and Santander Bank. Now is a good time to apply as Santander Consumer USA has 101 business associates job openings, and there are 11 at JPMorgan Chase & Co. and 11 at Santander Bank.

    But if you're interested in companies where you might earn a high salary, business associates tend to earn the biggest salaries at Citigroup, The Bank of New York Mellon, and JPMorgan Chase & Co. Take Citigroup for example. The median business associate salary is $123,669. At The Bank of New York Mellon, business associates earn an average of $121,268, while the average at JPMorgan Chase & Co. is $118,769. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on business associate salaries across the United States.

    Some other companies you might be interested in as a business associate include Course Hero, Deloitte, and Ernst & Young. These three companies were found to hire the most business associates from the top 100 U.S. educational institutions.

    The industries that business associates fulfill the most roles in are the professional and finance industries. But the highest business associate annual salary is in the finance industry, averaging $89,629. In the retail industry they make $74,854 and average about $69,948 in the professional industry. In conclusion, business associates who work in the finance industry earn a 51.6% higher salary than business associates in the health care industry.

    The three companies that hire the most prestigious business associates are:

      What Coordinators Do

      Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.

      We looked at the average business associate annual salary and compared it with the average of a coordinator. Generally speaking, coordinators receive $22,562 lower pay than business associates per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both business associates and coordinators positions are skilled in customer service, communication, and medical records.

      These skill sets are where the common ground ends though. A business associate responsibility is more likely to require skills like "financial statements," "sql," "data analysis," and "phone calls." Whereas a coordinator requires skills like "procedures," "coordinators," "cpr," and "sales floor." Just by understanding these different skills you can see how different these careers are.

      Coordinators receive the highest salaries in the manufacturing industry coming in with an average yearly salary of $63,536. But business associates are paid more in the finance industry with an average salary of $89,629.

      On average, coordinators reach similar levels of education than business associates. Coordinators are 1.6% less likely to earn a Master's Degree and 4.9% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Clerical Specialist?

      Clerical specialists are office assistants or executive secretaries offering administrative support. The specialists schedule conference meetings or calls, prepare statistical reports and correspondence, and maintain sensitive data. They manage both incoming and outgoing mails and the distribution of letters and packages to administrative offices and staff. Their job includes the redesign and reorganization of the existing filing systems of client and internal documents. They comply with corporate confidentiality, regulations, and guidelines. Skills in data entry, customer service, and medical records are necessary for this job.

      The next role we're going to look at is the clerical specialist profession. Typically, this position earns a lower pay. In fact, they earn a $42,234 lower salary than business associates per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both business associates and clerical specialists are known to have skills such as "customer service," "medical records," and "powerpoint. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, business associate responsibilities are more likely to require skills like "communication," "sql," "data analysis," and "business process." Meanwhile, a clerical specialist might be skilled in areas such as "procedures," "clerical support," "appropriate personnel," and "document databases." These differences highlight just how different the day-to-day in each role looks.

      Clerical specialists may earn a lower salary than business associates, but clerical specialists earn the most pay in the manufacturing industry with an average salary of $41,810. On the other side of things, business associates receive higher paychecks in the finance industry where they earn an average of $89,629.

      On the topic of education, clerical specialists earn lower levels of education than business associates. In general, they're 13.9% less likely to graduate with a Master's Degree and 4.9% less likely to earn a Doctoral Degree.

      How a Specialist-Small Business Compares

      A small business specialist develops new business programs to meet changing customer demands. They are responsible for ensuring integrity and consistency in the domain of business. They analyze causes of a business issue, obtain business data, and make enquiries. They are responsible for making purchase agreements, confidentiality arrangements, and joint venture arrangement.

      The specialist-small business profession generally makes a higher amount of money when compared to the average salary of business associates. The difference in salaries is specialist-small businesses making $2,604 higher than business associates.

      While looking through the resumes of several business associates and specialist-small businesses we discovered that both professions have similar skills. These similarities include skills such as "customer service," "financial statements," and "business development," but they differ when it comes to other required skills.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from business associate resumes include skills like "communication," "medical records," "powerpoint," and "patient care," whereas a specialist-small business might be skilled in "financial needs," "customer relationships," "sales goals," and "portfolio. "

      Specialist-small businesses typically study at similar levels compared with business associates. For example, they're 3.8% less likely to graduate with a Master's Degree, and 6.0% less likely to earn a Doctoral Degree.

      Description Of an Office Specialist

      An office specialist is responsible for performing administrative and clerical duties to support the organization's daily operations. Office specialists must be highly organizational, as well as having excellent time-management skills to handle work units. They have duties including data entry procedures, greeting visitors, responding to customers' inquiries through phone calls and e-mails, and filing and sorting documents. Office specialists are responsible for creating meeting reports, scheduling appointments, evaluating financial statements, coordinating with other staff for event planning, and assisting the senior management with complex functions.

      The fourth career we look at typically earns lower pay than business associates. On average, office specialists earn a difference of $38,152 lower per year.

      According to resumes from both business associates and office specialists, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "communication," and "medical records. "

      While some skills are shared by these professions, there are some differences to note. "sql," "data analysis," "business process," and "business development" are skills that have shown up on business associates resumes. Additionally, office specialist uses skills like word processing, clerical support, office staff, and administrative functions on their resumes.

      Office specialists earn a higher salary in the internet industry with an average of $54,484. Whereas, business associates earn the highest salary in the finance industry.

      Office specialists reach lower levels of education when compared to business associates. The difference is that they're 11.7% more likely to earn a Master's Degree less, and 6.5% less likely to graduate with a Doctoral Degree.