What does a business-business-account representative do?
A business-business-account representative is primarily in charge of handling client accounts in an organization, building positive client relationships in the process. In most companies, they aim to close sales and reach sales targets. To make this possible, they often reach out to clients through calls or correspondence, arrange appointments, offer products and services, discuss specifications, arrange payment plans, and negotiate contract terms. They also conduct market research to find new client opportunities, generate leads, and handle complaints and issues, solving them swiftly and efficiently to secure client satisfaction.
Business-business-account representative responsibilities
Here are examples of responsibilities from real business-business-account representative resumes:
- Generate qualify leads through B2B telemarketing services specialize in identifying and nurturing prospects for computer hardware, software and technology services.
- Generate qualify leads through B2B telemarketing services specialize in identifying and nurturing prospects for computer hardware, software and technology services.
- Process Medicare, Medicaid, contract, and third party claims.
- Assist customers and provide advice with financial aid referrals including charity care, Medicare, and Medicaid options.
- Review applications for annuities and process completed applications.
Business-business-account representative skills and personality traits
We calculated that 10% of Business-Business Account Representatives are proficient in Patient Accounts, Appeals, and Inbound Calls. They’re also known for soft skills such as Physical stamina, Self-confidence, and Interpersonal skills.
We break down the percentage of Business-Business Account Representatives that have these skills listed on their resume here:
- Patient Accounts, 10%
Cash Posting to patient accounts for all Arizona, New Mexico and Nevada Kindred hospital facilities.
- Appeals, 9%
Reviewed value notices upon return completion and work in conjunction with Real Estate managers to resolve any appeals with assessment.
- Inbound Calls, 9%
Fielded inbound calls regarding account maintenance & up sold clients for new services or features.
- Customer Service, 7%
Orchestrated a wide range of account management duties and delivered exceptional customer service for billing resolution of internal and external inquiries.
- CPT, 6%
Become fluent in the CPT (Procedure) and ID9 (diagnosis) codes.
- Insurance Carriers, 5%
Called on various insurance carriers to obtain benefit authorizations.
Common skills that a business-business-account representative uses to do their job include "patient accounts," "appeals," and "inbound calls." You can find details on the most important business-business-account representative responsibilities below.
Physical stamina. One of the key soft skills for a business-business-account representative to have is physical stamina. You can see how this relates to what business-business account representatives do because "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." Additionally, a business-business-account representative resume shows how business-business account representatives use physical stamina: "designed physical and powerpoint presentation materials for international trade shows. "
Self-confidence. Many business-business-account representative duties rely on self-confidence. "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations," so a business-business-account representative will need this skill often in their role. This resume example is just one of many ways business-business-account representative responsibilities rely on self-confidence: "provided excellent customer service by maintaining professionalism and confidentiality. "
Interpersonal skills. business-business account representatives are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to business-business-account representative responsibilities, because "wholesale and manufacturing sales representatives must be able to work well with many types of people." A business-business-account representative resume example shows how interpersonal skills is used in the workplace: "demonstrated excellent communication and interpersonal skills in effectively serving customers employed project management and marketing skills to attract customers. "
Customer-service skills. business-business-account representative responsibilities often require "customer-service skills." The duties that rely on this skill are shown by the fact that "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." This resume example shows what business-business account representatives do with customer-service skills on a typical day: "served as key escalation point that assisted customer care department with issues that customer care representatives were not able to resolve. "
The three companies that hire the most business-business-account representatives are:
- Amazon16 business-business account representatives jobs
- American Red Cross13 business-business account representatives jobs
- Genuent
8 business-business account representatives jobs
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Business-business-account representative vs. Small business consultant
A small business consultant specializes in developing and recommending strategies to optimize the daily operations of small businesses. They typically meet with clients to identify their needs and preferences, determine their short and long-term goals, perform market research and analysis to find business or client opportunities, determine the strengths and weaknesses of current processes, and implement solutions against problem areas. They may also conduct risk assessments and help address issues and concerns, resolving them promptly and efficiently. Moreover, a small business consultant must devise a plan to implement the establishment's policies and regulations, suggesting new ones as needed.
These skill sets are where the common ground ends though. The responsibilities of a business-business-account representative are more likely to require skills like "patient accounts," "appeals," "cpt," and "insurance carriers." On the other hand, a job as a small business consultant requires skills like "strong computer," "business solutions," "product offerings," and "sales objectives." As you can see, what employees do in each career varies considerably.
The education levels that small business consultants earn slightly differ from business-business account representatives. In particular, small business consultants are 7.6% more likely to graduate with a Master's Degree than a business-business-account representative. Additionally, they're 0.8% more likely to earn a Doctoral Degree.Business-business-account representative vs. Business developer
A business developer specializes in conducting in-depth business analysis and crafting various strategies that would not just help a business grow, but also strengthen client base and brand awareness. One of their primary responsibilities revolves around identifying areas in need of improvement. They come up with new services that will boost customer satisfaction, examining the potential for revenue and figuring out new opportunities from trends or other pre-existing programs within the company. All of this is conducted according to the vision, mission, and policies of the organization.
In addition to the difference in salary, there are some other key differences worth noting. For example, business-business-account representative responsibilities are more likely to require skills like "patient accounts," "appeals," "inbound calls," and "cpt." Meanwhile, a business developer has duties that require skills in areas such as "healthcare," "crm," "work ethic," and "excellent presentation." These differences highlight just how different the day-to-day in each role looks.
On average, business developers earn a higher salary than business-business account representatives. Some industries support higher salaries in each profession. Interestingly enough, business developers earn the most pay in the manufacturing industry with an average salary of $118,082. Whereas business-business account representatives have higher pay in the transportation industry, with an average salary of $56,778.In general, business developers achieve higher levels of education than business-business account representatives. They're 8.5% more likely to obtain a Master's Degree while being 0.8% more likely to earn a Doctoral Degree.Business-business-account representative vs. Business sales associate
A business sales associate's primary goal is to secure sales and reach sales targets. To make this possible, a business sales associate conducts market research and analyses to identify new business and client opportunities, generates leads, and develops sales strategies. They usually reach out to potential clients or representatives through calls or correspondence, arrange appointments, discuss product or service specifications, organize payment plans, and negotiate contracts, building positive business relationships along the way. Moreover, they produce progress reports and coordinate with managers regularly.
The required skills of the two careers differ considerably. For example, business-business account representatives are more likely to have skills like "patient accounts," "appeals," "cpt," and "insurance carriers." But a business sales associate is more likely to have skills like "product knowledge," "crm," "sales process," and "customer support."
Business sales associates typically earn similar educational levels compared to business-business account representatives. Specifically, they're 2.1% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Business-business-account representative vs. Sales representative internship
In a sales representative internship, an intern's duties depend on the directives of a supervising staff or manager. Typically, they are responsible for gaining industry insights while performing clerical tasks such as preparing and processing documents, greeting visitors, disseminating and organizing files, and running errands as needed. They may also participate in communicating with clients through calls and appointments to offer products and services, ensuring client satisfaction. Furthermore, as an intern, it is essential to familiarize and abide by the company's policies and regulations, including its vision and mission.
Types of business-business-account representative
Updated January 8, 2025











