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Business development and administration skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Dr. Larry Belcher,
Faiza Abbas
Below we've compiled a list of the most critical business development and administration skills. We ranked the top skills for business development and administrations based on the percentage of resumes they appeared on. For example, 71.9% of business development and administration resumes contained customer service as a skill. Continue reading to find out what skills a business development and administration needs to be successful in the workplace.

15 business development and administration skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business development and administrations use customer service:
  • Work also entailed the ability to navigate through multiple computer applications with speed and accuracy and provide guests with exceptional customer service
  • Established and maintained rapport with potential clients while providing outstanding customer service.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how business development and administrations use crm:
  • Developed customer interaction template for CRM inputs, significantly decreasing data input time.
  • Assisted with roll-out and system administration of the CRM (Customer Relationship Management) program.

3. Financial Reports

Here's how business development and administrations use financial reports:
  • Generated monthly financial reports reflecting monthly sales revenue.
  • Created weekly and monthly financial reports.

4. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how business development and administrations use salesforce:
  • Partnered with all Sales and Marketing staff to organize the clients and contacts for ingestion into Salesforce.
  • Assisted in a lead generation project using contacts from Salesforce.com.

5. Database Objects

Here's how business development and administrations use database objects:
  • Design and maintain Universe, Developed physical data models and created DDL scripts to create schema and database objects.
  • Analyze space requirements and maintain spaces and other database objects in RDBMS.

6. Trade Shows

Here's how business development and administrations use trade shows:
  • Company representative at engineering industry trade shows.
  • Experienced as an Exhibitor following Trade shows - IHMRS, Choice Hotels Trade Show, AAHOA Trade Shows and Clean Show.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how business development and administrations use payroll:
  • Provide weekly payroll for 30-50 Business Coordinators on multiple salary tier levels and commissions, SPIFF's, bonuses, etc.
  • Manage Personal activities such as employees register in social insurance, health insurance and Payroll.

8. Market Research

Market research is a collective effort to collect information related to a consumer's needs and wants. It is a systematic approach that involves recording and analysis of both qualitative and quantitative data. Market research helps a business to identify a target market correctly and identify the gaps in potential consumer's expectations.

Here's how business development and administrations use market research:
  • Market research functions for market analysis of emergent technologies related to intellectual property with related administrative activities.
  • Performed industry research and assisted in the production of market research reports on behalf of American clients.

9. Expense Reports

Here's how business development and administrations use expense reports:
  • Maintained vacation records, processed expense reports, and distributed regional communications.
  • Reconciled expenses and processed all expense reports.

10. Event Planning

Here's how business development and administrations use event planning:
  • Created and developed systems for maintaining merchandise inventory and event planning organization.
  • Promoted healthy senior lifestyles through event planning and daily interactions with residents.

11. SEO

Here's how business development and administrations use seo:
  • Drafted risk-benefit analysis of competitor web domains to propose international SEO product strategy.
  • Audited and categorized their website's incoming links on excel, for search engine optimization purposes (SEO).

12. PowerPoint

Here's how business development and administrations use powerpoint:
  • Prepared and edited PowerPoint presentations for senior management and high-level customers.
  • Presented research to multiple professors and equity analysts on a weekly basis with PowerPoint.

13. Travel Arrangements

Here's how business development and administrations use travel arrangements:
  • Coordinated travel arrangements, maintained business development libraries and online SharePoint records.
  • Set up travel arrangements when needed.EEO compliance.

14. Customer Relations

Here's how business development and administrations use customer relations:
  • Applied customer relationship strategy principles to successfully develop and sustain strong professional relationships with clients.
  • Developed and maintained excellent customer relationships

15. SQL Server

Here's how business development and administrations use sql server:
  • Perform with DB link or Linked Server between Oracle and SQL server databases for integration purpose.
  • Import SQL Server Queries to Access Data Project (Access front-end SQL Server Back-end).
top-skills

What skills help Business Development And Administrations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a business development and administration stand out to employers?

Dr. Larry BelcherDr. Larry Belcher LinkedIn profile

Dean, Professor of Finance, University of Indianapolis

In terms of technical skills, in technical disciplines intimate knowledge of Excel is a must. In addition, with more movement to remote work, proficiency with video meeting and presentation software has become more of a necessity I would say that an ability to learn new technology rather quickly will help students advance faster. Technology changes rapidly, and as we have seen with the COVID pivot to remote work, one may need to master new software or hardware quickly. Also, with the proliferation of data and data analysis familiarity with data visualization and analysis tools like Tableau is becoming more valuable. This goes along with the usual necessary skills, such as written/verbal communication, presentation skills, and adaptability/flexibility. COVID has also shown us all that change can occur quickly and our ability to roll with it and adapt our work to the environment is a key skill. The ability to deal with ambiguity is also becoming more needed, as the environment a worker faces may not have all of its parameters nailed down. The ability to navigate those circumstances will help any employee advance more quickly. This also bleeds over into the ability to solve problems quickly. When things move fast, you need to both be adaptable and be able to think through problems quickly. Another thing we have seen is that employers don't want to have to train new hires on things they expect they should have learned in college. So practice and proficiency in software, speaking, writing and presentations are keys so that a new hire can adapt quickly and get into the workflow faster without "hand-holding."

What soft skills should all business development and administrations possess?

Faiza Abbas

Lecturer of Management, Penn State University - Harrisburg

In recent years employers have placed a high value on soft skills. Soft skills, also called human skills or behavioral skills, take years to master. The technical know-how of a job can take an employee only so far. To become a star employee, you need skills that might be hard to measure but critical for success. Some of the important in-demand soft skills are:
-Critical thinking
-Collaboration
-Communication
-Perseverance
-Adaptability
-Emotional Intelligence
According to LinkedIn's 2019 Global Talent Trends report, 89 percent of recruiters say when a hire doesn't work out, it usually comes down to a lack of soft skills. An engineer might have the best solution for her client, but if she misses deadlines or doesn't take action on time, upset clientele might cost her the job. The beauty of soft skills is that they're highly transferable. Creativity, responsibility, and communication skills can be applied to any job.
A recent Yale University study found that people with emotionally intelligent supervisors-those who are self-aware and empathetic-were happier, more creative, and more innovative. On the flip side, 70 percent of the employees whose managers were identified as having little emotional intelligence said their main feelings toward work were negative.

What hard/technical skills are most important for business development and administrations?

Faiza Abbas

Lecturer of Management, Penn State University - Harrisburg

Business Management or Business Administration degree and some experience
-Know the business and its products and services. As a business associate, you need to be an expert in your company's offerings to sell them to prospective clients. Work with your organization to expand your knowledge, skills, and abilities, so you can provide answers to your clients.
-Computer skills and Microsoft Office
-Analytical skills like Data Mining and Data Presentation, Diagnostics, Creativity
-Presentation skills like Graphic Design and Data Visualization
-Marketing skills
-Certifications relevant to your field
-Fluency in digital communications
-Critical thinking skills
Do you want to know more?
Read more about what experts have to say about business development and administration

List of business development and administration skills to add to your resume

Business development and administration skills

The most important skills for a business development and administration resume and required skills for a business development and administration to have include:

  • Customer Service
  • CRM
  • Financial Reports
  • Salesforce
  • Database Objects
  • Trade Shows
  • Payroll
  • Market Research
  • Expense Reports
  • Event Planning
  • SEO
  • PowerPoint
  • Travel Arrangements
  • Customer Relations
  • SQL Server
  • Administrative Tasks
  • RFP
  • Business Operations
  • Process Improvement
  • Facebook
  • Biographies
  • Business Plan
  • Business Growth
  • ETL
  • HR
  • Linkedin
  • Professional Development
  • Account Management
  • Press Releases
  • Custom Objects
  • KPI
  • HTML
  • QA
  • Cold Calls
  • RFQ
  • ISO
  • UAT
  • Business Administration
  • QuickBooks
  • Custom Reports
  • Training Materials
  • ROI
  • RFI

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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