Business development manager jobs in Mooresville, NC - 1,053 jobs

Senior Account Executive At Acera Surgical we are transforming the landscape of healing. Our products treat a wide variety of medical conditions, allowing patients to live life better, faster. We are driven by innovation, seeking better ways to solve today's most complex healthcare issues. Our products offer solutions for treating difficult to heal chronic wounds, traumatic wounds, surgical wounds, thermal injuries and much more. We are actively engaged in high quality research to further indications, expand into adjacent markets and realize the promise of synthetic regeneration. The Senior Account Executive role promotes and sells company products within a defined geographic territory by developing new accounts and expanding usage of company products within current accounts. RESPONSIBILITIES • Promotes products by scheduling sales calls to meet with current and potential customers (both surgeon and hospital) to meet or exceed revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis. • Develops and implements sales strategies by determining needs (e.g., clinical, economic, etc.) of existing and potential accounts to effectively sell the company's products in the OR. • Creates action plans (i.e., weekly, quarterly, monthly) for territory by analyzing contract access, sales figures and reports towards identifying trends and opportunities within territory. • Experience in navigating and excelling in the OR to provide product support to surgeons and hospital personnel. Specific subspecialties of focus are: Lower Extremity, Plastics, Vascular, and Ortho Trauma and Ortho Oncology. • Target events and opportunities to engage multiple surgeons within a specialty with various corporate resources available. • Demonstrates a customer first mentality in approach to customer and patient satisfaction by delivering a consistently high level of customer service. • Responds to customer needs regarding products and services by delivering creative solutions in a timely and compliant manner. • Builds and maintains meaningful relationships with decision makers throughout all sites of care to create long term customers. • Educates customers on the safe and effective use of company products by delivering presentations and demonstrations using a variety of formats and platforms. • Develop and maintain a collaborative relationship with the company's national accounts and reimbursement teams to ensure effective support is provided to physicians and accounts prescribing our products and their billing departments. • Provide accurate and timely reporting and tracking of sales activities, product inventory, and territory sales forecasts. • Maintain awareness of industry trends and competitive activities while demonstrating a keen knowledge of the local market. • Collaborate with direct reporting manager to determine the necessary resources needed to achieve sales objectives for all clients. • Tradeshow support and helping to drive attendance with surgeons from respective territory. Education/Experience: • B.A or B.S (or equivalent) required • 5+ years in medical device or pharmaceutical outside sales • OR sales experience Work Environment : • Position is field based with travel 80-90% of time within assigned territory. • When at customer site, must follow appropriate dress code and adhere to credentialing and registration requirements, which typically includes vaccination requirements. • Must be physically capable of standing for long hours in the Operating Room during cases. ABOUT ACERA SURGICAL Born from research and bold patient-focused innovation, Acera Surgical, Inc. is a growing bioscience device company commercializing a portfolio of synthetic hybrid-scale fiber scaffolds for regenerative medical applications. Acera Surgical is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The company offers competitive benefits, including medical, dental and vision insurance, paid time off, 401(k), basic and supplemental life and AD&D, employee assistance program and more. Learn more at *************************** .

Workplace type: Hybrid model Travel: Local travel required 60-75% Industry: Pediatric & Behavioral Health Services Reports To: Director of Market Strategy Are you a natural connector with a talent for opening doors and building meaningful partnerships? We are seeking a driven, field-oriented professional to spearhead growth initiatives and expand regional awareness of transformative health services for children. This role empowers a dedicated connector to drive impactful partnerships, expanding the reach of vital services and transforming lives through enhanced care access. About the Role: In this high-impact, growth-focused position, you will serve as the frontline ambassador for a leading provider of behavioral health services. You will spearhead growth initiatives in the region by building and maintaining collaborative partnerships with key stakeholders, including educational institutions, medical professionals, therapeutic providers, and community healthcare organizations. This role is perfect for someone who thrives in the field, enjoys measurable results, and is fueled by mission-based work. Key Responsibilities: Foster lasting connections with strategic partners across pediatric healthcare, education, therapy services, and community organizations to drive collaborative opportunities. Engage in regular in-person outreach, spending approximately 3-4 days per week meeting with potential referral sources, delivering informational materials, and nurturing key relationships to promote services. Develop and implement a targeted community engagement plan, encompassing strategic visit scheduling, referral monitoring, and performance metrics to measure conversion success. Orchestrate cross-functional collaboration between clinical, intake, and recruitment teams to align referral processes and optimize service coordination. Maintain accurate CRM records, document market insights, and provide regular updates to leadership. Design and execute educational events, including lunch-and-learns, regional conferences, and community outreach presentations, to promote visibility and drive referrals. Help design and refine a scalable referral expansion plan that drives consistent growth and can be uniformly applied nationwide. What You Bring: 2+ years of outside sales, referral development, or community outreach experience in healthcare, behavioral health, education, or a related field. Strong communication and interpersonal skills - you thrive on face-to-face engagement and relationship-building. Self-motivated, organized, and goal-oriented with a hunter's mindset. Proficiency in utilizing CRM platforms and analyzing outreach performance data to inform strategic decisions. Knowledge of local healthcare systems and pediatric services is highly desirable. A passion for making a difference in the lives of children and families through increased access to care. Why Join Us: Meaningful Impact: Each referral brings life-changing services closer to a child in need. Growth Opportunity: Be a foundational part of a rapidly expanding organization with career pathing for high performers. Supportive Culture: Join a collaborative team focused on impact, not bureaucracy. Competitive Compensation: Includes base salary, performance bonus, comprehensive health benefits, 401(k) with match, and generous PTO. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in sales & business development recruiting. We have a strong track record of finding top-performing talent in areas such as sales leadership, account management, and business development strategy. Learn more at bit.ly/3NNY1wM

About this Role: Our Business Development teams play a critical role in expanding Gartner's presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities and uncover opportunities to deliver client-value through the lens of the industry in which they operate. Gartner Business Developers drive the full sales cycle, from identifying prospects to closure and transition of new accounts to the account management team. Our Business Development teams are relentless about building trust-based, value add relationships with clients, delivering long-term client value, and building their book of business over time. While driven for results, they are also highly collaborative with account management teams in handing off business and ensuring an exceptional client experience. Business Development Executives will be given a territory of Large-Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. Clients of the Large-Enterprise sales teams +$1bil in annual revenue. What you will do: Seek out and drive new business opportunities with new-to-Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise organizations. Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team. Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPI's are met. Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: 5+ years' B2B sales experience, preferably within complex, intangible sales environments. Business development or new-client acquisition experience in a selling role highly desired. Experience selling to and/or influencing C-level executives. Proven track record meeting and exceeding sales targets. Proven ability to precisely manage and forecast a complex sale process. Willingness to conduct travel as needed. Progression within Business Development Executive Roles: Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance. Gartner has a promote from within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership. Typical internal promotions include: Business Development Director Team Lead Sales Manager Most of our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Our awards and accolades: Fortune World's Most Admired Companies 2016, 2017, 2018, 2019, 2020, 2021, 2022 & 2023. Forbes America's Best Employers 2018, 2019 & 2022. Forbes America's Best Employers for Diversity, 2020, 2021 & 2022. Forbes America's Best Employers for Women 2022. Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019, 2020, 2021 & 2022. Disability Equality Index Award for Best Places to Work for Disability Inclusion 2021 & 2022. Newsweek America's Most Responsible Companies 2022 & 2023. #LI-Remote #LI-MT2 #GBSSales Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 98,000 USD - 143,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email . Job Requisition ID:96814 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES Supports Producer in developing new business opportunities for existing clients and prospects; Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer; Analyzes and compares current exposures and develops renewal or new business specifications for marketing; Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy; Reviews and summarizes marketing results and prepares proposals; Finalizes proposals and presentations in coordination with Producer; Binds insurance coverage and prepares binders and/or delegate certificates issuance; Reviews policies for accuracy and review contracts; Prepares summaries and/or schedules of coverage for clients; Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections; Participates in the claims process as directed by management, including claim submission, follow-up and overall communication; Provides technical guidance to staff assisting with client needs or procedural issues; Notifies brokers of pertinent information related to client retention; Meets with clients as needed or directed by Producer; Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date; Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE Associate's Degree or equivalent combination of education and experience Six (6) or more years related work experience Valid Insurance License Must continue to meet Continuing Education requirements for license renewal SKILLS Proficient in Microsoft Office Suite Excellent verbal and written communication skills Excellent customer service skills, including telephone and listening skills Good leadership, problem solving and time management skills Ability to work within a team and to foster teamwork#LI-CP1 #LI-Remote

Artech is currently looking to hire an Account Manager to join our expanding team in Charlotte, NC to support our industry's rapidly changing short and long term initiatives and staffing requirements. We are looking for individuals with a proven work ethic who are self-starters, competitive and team-oriented, of high moral character, and are driven towards the achievement of their personal and professional goals. Job Description: Gain market share at our client(s) by increasing headcount, revenue, and gross margins. Meet with client Hiring Managers on a daily basis to develop lasting relationships Mananging the client relationship, pre-sales, post-sales, and technical assistance. Developing and implementing sales strategies. Establish relationships with client decision makers. Secure new business opportunities. Building a sales pipeline for the account(s). Management of SLAs set by the client, and track and measure progress. Effectively manage and prioritize a high volume of requisitions Work closely with the technical recruiting team to clearly communicate client requirements ensuring the successful identification of candidates. Skills & Experience Required: Bachelor's Degree required 1-3 years experience in a fast-paced IT Staffing experience OR Prior experience as account manager or service delivery for a large staffing firms directly servicing clients Key Competencies Customer/Client service Influence/Persuasion Communication (Verbal & written) Presentation skills Networking skills Organization & Time Management skills Artech LLC is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. Want to read more about Artech? Click to visit our website or click on the following links to read what others are saying about us: , , , , , , , , , and ." Connect with Artech through Social Media Learn more about our company including the latest events at Artech, new job opportunities, jobseeker tips, and more. Follow us on , , , , and .

WHO WE ARE Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit ******************** At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. Thats why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team. Join us for career advancement, innovative solutions, and a supportive environment focused on your success. WHAT WE'RE HIRING FOR Apex is looking for competitive, and self-motivated professionals! This is an excellent opportunity for those aiming to achieve significant earnings and advancement based on performance rather than tenure. As an Account Manager, you will be responsible for presenting our solutions and services to clients and assisting them in overcoming their business challenges. To ensure you are set up for success we provide a training program designed to educate you on Apex and our clients. In this role you will: Cultivate and maintain existing client relationships. Identify and pursue new business opportunities through prospecting and cold calling. Set up and conduct in-person meetings with key decision makers. Collaborate with industry and solution leaders to develop strategies to service accounts. Assist in drafting contracts and proposals for client solutions. Achieve sales performance goals. JOB REQUIREMENTS: We're looking for motivated candidates eager to excel in a sales role and possess the following qualities: Bachelor's degree preferred 1+ years of experience in a sales development or sales internship role Experience cold-calling and prospecting Excel as a results driven and process-oriented professional Proven ability to build and maintain strong professional relationships through lunch meetings and on-site visits Demonstrated ability to manage multiple tasks and deliverables simultaneously, showcasing exceptional organizational skills Manage and set priorities to achieve goals based on business needs This position will be a hybrid role and requires at least 3 days in-office per week OUR COMPREHENSIVE BENEFITS: Competitive Salary with commission opportunities. Health, Dental and Vision Insurance Health Savings Accounts (HSA) with Employer Contribution Flexible Spending Accounts Long and Short-Term Disability Life Insurance Voluntary Benefits Employee Assistance Program Paid Parental Leave Wellness Incentives Vacation and Holiday Pay 401(k) Retirement Plan with Employer Match Employee Stock Purchase Training and Advancement opportunities Tuition Reimbursement Birthdays Off Philanthropic Opportunities Referral Program Partial Gym Membership Paid Team Building Events Discount Programs Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected]. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected]. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected]. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].

Primary Office Location:301 West Main Street. Wilkesboro, North Carolina. 28697.Join our team. Make a difference - for us and for your future.nPosition Title: Business Development Officer 2 Business Unit: Small Business Banking Reports To: Varies Based on Assignment Position Overview: This position is primarily responsible for developing new small business loan and deposit relationships, servicing existing small business relationships, maintaining a prospective customer call program, networking referral sources, conducting prospect blitzes, enhancing the visibility of the Bank in the community and working with business partners to solicit new business in conjunction with the Bank's strategic and financial objectives. Primary Responsibilities: Develops new small business relationships and services current small business loan and deposit relationships by prospecting new customers, profiling to identify current and future needs and maintaining a professional and attentive relationship with focus primarily on small business deposits and cross selling small business loans and other affiliate products and services. Contacts customers to determine loan, deposit, insurance and investment needs. Sells small business products and services that meet identified needs according to the Bank's pricing and fee schedule. Refers the customer to specialists as identified - cross-sells with Branch Manager, owner's personal banking and employee accounts relationship. Maintains a prospective customer calling program by using referrals and other methods to identify potential customers. Makes cold calls to promote the Bank's products and services. Resolves customer problems as measured by the awareness of and ability to resolve problems in order to enhance existing business relationships and contribute to the Bank's profit and growth objectives. Refers problems that the incumbent is not capable or empowered to resolve to the appropriate resource. Follows up to ensure that the situation is satisfactorily resolved. Promotes the Bank's professional image through involvement within the community where potential customers may be found centering efforts around promoting products and services to meet customer needs within the boundaries of the current budget, product and service mix and time as measured by the amount of new business acquired in order to develop new business relationships. Maintains and continually develops networking referral sources. Regularly contacts sources, attends, recognizes and entertains referrals sources according to the Bank's policies and procedures to obtain referrals and develop new business relationships. Submits reports including business development activity such as calling activity, sales such as deposits and loans and referrals in the prescribed method and in an efficient and timely manner. Has several years experience as a calling officer with a history of production in both small business loans and deposits with significant following of centers of influence. Serves as a leader among peers and a coach to other Business Development Officers and Branch Managers. Frequently engages in joint calling with other line of business partners. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Education: BA or BS Minimum Years Experience: 7 Special Skills: Excellent project management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Excellent customer service skills Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in banking related external sales. General knowledge of financial institution lending policies and procedures. Experience in community and civic activities preferred. Special Licenses and Certificates: N/A Physical Requirements: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Who we are: Ferroglobe is one of the world's leading suppliers of silicon metal, silicon-based and manganese-based specialty alloys and ferroalloys, serving a customer base across the globe in dynamic and fast-growing end markets, such as solar, automotive, consumer products, construction and energy. Learn more about our Transformation Story here: Who we are Position Summary: The Category Manager for MRO and Facility Management is a strategic contributor within the Global Procurement organization, responsible for maximizing value across price, quality, service, and innovation. This role is a key owner of setting functional activities and strategies to support industry and supplier research, supplier selection process including the establishment of category councils, supplier performance management, negotiation, and management of contracts. Key Responsibilities Develop and execute multi-year category strategies for MRO and Facility Management. Lead complex negotiations for national and international agreementsto build andmaintaina multi-year value pipeline including cost savings, cost avoidance,inventory management, and process improvement. Conduct market analysis, supplier profiling, and spend analytics toidentifyopportunities for consolidation, innovation, and risk mitigation. Lead supplierselection, performance management, and contract negotiations to achievebesttotal cost of ownership. Leverage data analytics and market intelligence toidentifyopportunities for cost reduction and process efficiency. Champion digital tools (eProcurement, spend analytics) to enhance visibility, compliance, and decision-making. Promote innovation and sustainability in sourcing practices. Monitor, track, and report on cost savings and project procurement milestones to stakeholders and management. Supplier Management & Market Knowledge Develop andmaintainstrong relationships with suppliers and contractors, understanding their capabilities and ensuring performance and alignment with Ferroglobe'sstrategic goals. Conduct supplier audits and scorecard evaluations with a focus on continuous improvement and innovation. Develop an expert understanding of supplier markets and interpret trends and information into opportunities for increasing value across Ferroglobe. Improve working capital by reviewing andoptimizingstoreroom inventory levels, minimizing excess and obsolete stock while ensuring critical supplies are available for uninterrupted plant operations. Compliance, KPIs, and Reporting Ensure compliance with preferred supplier programs and category governance requirements. Develop KPIs and dashboards to track savings, supplier performance, sourcing effectiveness, and category health. Drive digitization using analytics tools, eProcurement platforms, and market intelligence. Internal Organization Develop andmaintainclose relationships with all internal stakeholders. Ensure internal communication whenappropriate. Courageous leadership in driving challengingobjectivesand creatingthesense of urgency to overcome barriers. Report category performance regularly to finance and executive leadership. Qualifications Bachelor's degree in Supply Chain, Business Administration, Engineering, or related field. Equivalent experienceconsidered. MBA or advanced degree preferred 8-10+ years of procurementorsourcing experience, including strategic category management, preferablyfor a manufacturing or industrial company. Advanced experience with MS Office tools. Expertisein strategic sourcing, contract management, and supplier performance management. Strong negotiation, planning, and coordination skills. Strong background with SAP and procurement systems (e.g.Ariba, Coupa) preferred. Ability to manage multiple priorities and work cross-functionally with teams. Preferred Skills & Attributes Strategic thinker with strong business acumen and execution ability. Data-driven, detail-oriented, and decisive. Collaborativeleaderable to drive alignment across diverse teams and geographies. Proactive approach to problem-solving and continuous improvement. Strong organizational and reporting skills. What We Offer: We offer a comprehensive benefits package that includes medical, dental insurance, Flexible Spending Accounts, Company-Paid Short-Term Disability and Basic Life, Voluntary Life and LTD, Employer 401k Match and paid time off. We are an Equal Opportunity Employer - Minority / Female / Veteran / Disabled

The Business Banking Relationship Manager II calls on businesses and business owners with revenue up to $5,000,000. This role is focused on new business development and actively profiles clients and prospects in their market to generate loan, deposit and treasury services opportunities. The BBRM II is additionally actively focused on cross-sell referrals to various groups within the bank. Position Accountabilities Generate new business to assist in meeting Business Banking line of business goals established by the Head of Business Banking and in line with the company's organizational growth and profit goals. Actively assess needs of potential prospects and clients and provide appropriate financial solutions. Ensure proper loan underwriting and structuring is achieved through enforcement of the bank's Business Banking and Corporate loan policies and ensure that loans are properly approved in accordance with defined loan authorities and in conjunction with the centralized underwriting units. Make calls on high potential prospects and business banking customers to sell and service all banking needs (loans, deposits, investments & wealth management services, etc.). In addition, promotes and cross-sells other bank products and services to meet customer requirements as customer profiles are reviewed. Manage and monitor loan portfolio, all exceptions and past dues in accordance with loan policy. Proactively manage the loan portfolio regarding renewals to avoid matured loan facilities. Maintain a high level of customer satisfaction by providing ongoing relationship servicing, including the resolution of service issues of clients. Work closely with Relationship specialists, Business Banking Leaders to achieve sales and service targets. Assist in directing public relations activities and the coordination of contacts within the community including activity in local Community Reinvestment Act organizations. Coordinate business activities with our branch network to help set business product sales and service objectives. Develop and maintain constructive relations with all company departments, including, but not limited to retail banking, commercial banking, centralized underwriting units, treasury management, investments/wealth management, mortgage, loan operations, deposit operations, client call center, etc. Adhere to the necessary individual and group training for business banking relationship managers in regard to sales techniques, calling strategies, presentation skills and business banking practices and procedures. Perform assigned responsibilities in compliance with all job-relevant legal and regulatory requirements. Maintain current operating knowledge of all job-relevant legal and regulatory requirements through the successful completion of mandatory compliance and regulatory training and attendance at all mandatory regulatory compliance activities. Actively manage and maintain a pipeline for borrowing and non-borrowing customer opportunities. Organizational Relationship This position reports to the local Business Banking Leader Position Qualifications Education & Experience Bachelor's degree in related field or relevant work experience Formal credit analysis training Minimum of five years business banking and/or lending experience Minimum of five years comprehensive sales experience Knowledge & Skills Proven track record of high performance and success in a sales/service driven banking or financial services environment Effective leadership skill set Excellent interpersonal, public relations and client service skills Excellent organizational and verbal/written communication and sales presentation skills Proven ability to solve problems and make sound business decisions Some training and development experience Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Insight Global is seeking a Product Manager to support a Startup Technology Company! This opportunity is based out of Charlotte, NC, and will be on site. Additionally, this opportunity offers quick interviews, competitive rates and there is lots of stability and room for growth, as this is a direct hire opportunity. Must Haves: Expertise in Product Management with a SaaS company Experience working a startup environment 4+ years of experience in software product management, preferably with a B2B SaaS company. Strong technological background and understanding of modern software development. Experience working with Git and collaborating with development teams. Ability to thrive in a fast-paced startup environment with a focus on rapid iteration. Strong customer-facing skills, able to communicate technical concepts to non-technical stakeholders. Excellent analytical, problem-solving, and decision-making skills. Strong experience with agile product development methodologies. Preferred Skills: Familiarity with AI-powered productivity tools to enhance product management efficiency. Experience with APIs, cloud platforms (AWS), and software development workflows. Understanding of product analytics, A/B testing, and performance tracking. Job Description: We are looking for a Product Manager to deliver products quickly in a startup culture while shaping long-term strategic initiatives. This technical product position requires hands-on experience with Git, strong customer-facing skills, and efficient product lifecycle management. Familiarity with AI-powered productivity tools is a plus. You will report directly to the SVP of Product and collaborate with engineering, design, marketing, and customers to build and launch innovative product

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The SBA Business Development Officer is considered an expert on SBA products and delivers the Credit Union's business products and services to existing and new Credit Union members as available within established guidelines, with a concentration on Truliant's Small Business Administration (SBA) program. The main goal is to provide financing proceeds to our member/borrowers for working capital, business acquisition or refinancing on existing debt, utilizing the various governmental support programs available to the Credit Union. Essential Functions and Responsibilities Facilitates routine business loan requests by both members and nonmembers, from information gathering, credit evaluation/underwriting, and loan documentation to loan closing and trailing document follow-up. Develops contacts and leads in order to generate Member Business Loans using such programs as Small Business Administration (SBA) loan financing for small businesses. Develops loan packages, runs credit reports, and gathers pertinent financial information. Performs ongoing portfolio management including growing member business relationships, monitoring and loan collections. Develops and implements calling effort for both business members and nonmembers, focusing on new relationship creation, relationship expansion and external referral sources. Generates leads through cold calling and existing contacts and internal partners to develop loans and deposits. Develops and maintains relationships with branch Staff within designated geographic area for support and referrals of SBA lending leads. Contributes to creation of complex credit memos and assists in making presentations for larger loan requests to the SBA Underwriter, Director, SBA Lending, and/or Member Business Loan Committee for approval. Prepares checklists and appropriate documents for submission to the SBA processing center. Delivers, upon approval, commitment letter and goes over details of entire program. Signs members/borrowers up for closings and is responsible for all facets of the loan. Provides community service by participating in community activities as a representative of Truliant Credit Union. Assists with analysis/design of new business services products. Other Duties and Responsibilities Assists with other tasks and projects as assigned. Knowledge, Skills, and Abilities Must have strong knowledge and understanding of SBA eligibility, lending rules, regulations, and practices Must have excellent communication skills in English, both verbal and written Must have strong presentation skills Must have strong PC skills, with intermediate knowledge of MS Excel and Word Must have the ability to work with people at different job levels ranging from Senior Managers to front line employees Must have ability to understand all business processes within the credit union Must be detail oriented, with excellent time management and organizational skills Must be able to work in a general office environment Must be flexible and able to shift resources and priorities as required Must be able to complete all assignments with minimal supervision Should possess a strong commitment to providing excellent service to Truliant's members Physical Requirements Occasional standing, walking, bending, and stooping required Must be able to sit at a desk for long periods of time and use a computer Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds Education and Background Bachelor's degree or equivalent experience in Business, Finance, or related field required; Master's degree preferred 3-5 years' experience in SBA lending required Previous experience in financial services/business development related field preferred If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits: No-cost employee Medical, dental, vision coverage Prescription benefits (including mail order) Paid holidays and Paid Time Off (PTO) 401(k) plan with contribution matching Paid community involvement volunteers hours Paid group life Insurance Teammate loan discounts Tuition reimbursement Short and long-term disability Health & Wellness program Teledoc (physician video conferencing) Onsite fitness facilities or health club reimbursement Employee Assistance Program (EAP) Medical flexible spending account Dependent care flexible spending account

Job Title Account Manager Client Company/Dept. Name City of Charlotte, NC Address City Name Charlotte State Name NC-North Carolina Zip Code If others (Address) Duration of the project Project Start Date Nov-25 Project End Date Three years Due date for Resume submission 26th September 2025 No. of Openings 1 No. of Maximum Submissions 1 Job Description Oversee requisition intake, candidate submissions, and placement processes to ensure timeliness and quality. Monitor compliance with client-specific onboarding, safety, and training requirements. Coordinate with recruiters and operations teams to align delivery against staffing forecasts. Track key performance indicators (time-to-fill, fill rate, attrition, invoice accuracy). Prepare and deliver monthly and quarterly performance reports. Identify service gaps and implement corrective action plans when needed. Skill set info Proven ability to manage large accounts or multi-department clients. Strong understanding of staffing operations, ATS platforms (JobDiva preferred), and reporting tools. Excellent communication, problem-solving, and relationship management skills. Ability to manage multiple priorities in a fast-paced environment. Proven leadership experience with cross-functional teams preferred. Skilled in Client relationship management, Data analysis and reporting, Conflict resolution and negotiation, Team leadership and staff development, Strong organizational and multitasking ability Education Educational Qualifications: Bachelor's degree in Business Administration, Communications, or a related field. Certifications (if required) Documentation Required for submission Resume Work Hours General Account Manager Name (Proposal Team) Work authorization required US Citizen & GC Relocation is accepted No Remote work No Additional Notes if any Hybrid role

WorkSmart is seeking a dynamic and results-driven Client Executive to join our sales team. The Client Executive identifies and pursues sales opportunities for new clients within a specific geographical area and client profile. The ideal candidate has a proven track record of closing new business in the technology field. This role requires a proactive individual with excellent communication skills and the ability to understand and meet client needs. Core Responsibilities Grow market share by locating, negotiating, and closing sales opportunities, including developing business relationships with prospects and key stakeholders. Collaborate with technical staff to create, present, and refine detailed proposals with technology solutions that will meet the client's needs. Ability to self-direct, self-pace, multi-task, and successfully perform under pressure of deadlines and conflicting priorities. Build and maintain a robust pipeline of qualified prospects. Develop relationships with other complimentary business partners who may refer and introduce WorkSmart into their client base. Partner with internal teams to ensure successful client onboarding and satisfaction. Conduct thorough needs analysis and present tailored IT solutions to potential clients. Prepare and deliver compelling sales presentations, business cases, and proposals that align to client's desired business outcomes. Stay up to date with industry trends, competitive landscape, and WorkSmart service offerings. Requirements Proven track record of closing new business in the technology field. Strong understanding of managed IT services and information technology solutions, including: MSP-related offerings Microsoft-related offerings Security-related offerings Cloud-related offerings Knowledge of the latest technology trends and developments. Strong analytical and problem-solving abilities. Excellent communication, presentation, negotiation, and interpersonal skills. Ability to work independently, as part of a team, and with individuals at all levels of an organization. Willingness to work a flexible schedule. Preferred Skills: Bachelor's degree in Business, Marketing, Information Technology, or a related field. You'll also need: Excellent communication (written and oral) skills Excellent documentation and record-keeping skills The desire and ability to learn new technology This is a hybrid position. Employees will work both on-site and remotely. Client site visits are also an expectation of this role. Benefits This is a full-time salaried position with excellent benefits. Commission pay Health, Dental, and Vision insurance Short and Long-Term Disability, plus Basic Life, at no cost to you 401(k) with corporate match Wellbeing reimbursement Up to 4 paid days per year for volunteer activities Core Values Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these core values as a filter through which we make decisions. And by embodying these values as an organization and as individuals, we will continue to grow and succeed. Be Curious We embrace curiosity as a driver of growth and innovation. Being curious means asking questions, seeking new perspectives, and continuously learning. It's about challenging assumptions, exploring possibilities, and staying open to change. Be A Good Steward We responsibly manage the resources entrusted to us-time, talent, capital, and relationships-with care and integrity. Being a good steward means acting with long-term vision, making thoughtful decisions, and leaving things better than we found them. Put People First We prioritize people in every decision and interaction. By leading with empathy, respect, and care, we create a culture where individuals feel valued, supported, and empowered to thrive. When people come first, everything else follows. Be Accountable We take ownership of our actions and outcomes. Being accountable means following through on commitments, learning from mistakes, and holding ourselves to the highest standards of integrity and performance. We own the results-good or bad-and strive to continuously improve.

CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL (“Customer for Life”) representatives to increase loyalty, retain business and drive sales. What You'll Do: Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system. Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer. Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed. Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style. Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more. Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success. Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees. Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team. Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets. Record and monitor all daily team activities in CRM for needed actions and follow ups. Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems. What We're Looking For: Must be able to effectively lead, manage and motivate others Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports Strong verbal, written, analytical and computer skills Good problem solving and decision-making abilities What We Offer: $90,000 to $120,000 annually based on experience and performance Ongoing specialized, paid training to reach your career goals Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match Eligible for free monitored security system after 90 days. Education assistance - we encourage and support our employees who want to improve their skills and further their education Engaging and fun company culture that's made up of a diverse group of people On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US **Functional Area:** Sales, Marketing & Business Development (MBD) **Career Stream:** Global Customer Business Unit (GCBU) **Role:** Consultant 1 (CO1) **Job Title:** Consultant, Customer Business Unit Program Mgmt 1 **Job Code:** CO1-MBD-CBU **Job Level:** Level 10 **Direct/Indirect Indicator:** Indirect **Summary** The Global Customer Business Unit (GCBU) Program Manager acts as a vital member of the Program Management team, providing comprehensive support for the operational management of complex customer programs and projects. This role contributes directly to ensuring on-time, on-spec delivery, supporting the achievement of critical operational key performance indicators (KPIs), and meeting defined program goals. The Program Manager works closely with the Program Lead, coordinating execution activities across internal functions (Sales, Marketing, Development, Manufacturing, etc.) to ensure collaborative execution and customer satisfaction. **Detailed Description** The core responsibilities of the GCBU Program Manager focus on execution support and operational engagement: + **Account & Program Execution Support** + Support the Program Lead as a key point of contact for day-to-day program execution and project lifecycle management. + Work closely with the internal Program Lead to coordinate the account team's interface with cross-functional groups, including Development, New Product Introduction (NPI), Sales, Marketing, and Manufacturing. + Assist in developing comprehensive program plans, schedules, and tracking resource commitments to ensure customer deliverables are met on time and within scope. + Participate in program tracking meetings and operational reviews with both the customer and the internal account team, ensuring transparent communication. + Support the implementation and maintenance of customer business processes, communication flows, and issue escalation protocols. + **Performance Metrics and Delivery Assurance** + Assist in the tracking and reporting of all key program performance indicators (KPIs), operational metrics, and critical delivery milestones. + Monitor and report on overall program execution status and adherence to defined strategic and operational objectives. + Support the development of clear and measurable action plans to correct schedule deviations or issues impacting program scope or quality goals. + Participate in program execution reviews, focusing on planning, adherence to schedules, and monitoring operational efficiency. + Help ensure compliance with all contractual and performance commitments related to delivery, quality, and timelines. + **Customer Relationship & Communication** + Communicate with the customer as directed by the Program Lead to ensure ongoing satisfaction with products and company performance. + Participate in the process of receiving and documenting customer issues and complaints, helping to coordinate internal responses. + Assist in soliciting performance feedback, preparing customer satisfaction surveys, and communicating critical insights back to internal teams. + Support the Sales team and GCBU leadership by gathering and formatting necessary content for customer communications and business reviews. **Knowledge/Skills/Competencies** + Strong Teamwork, Collaboration, and Communication skills, with a focus on working effectively within a large group environment. + Proven ability to work effectively across Cross-Functional Teams in a matrix organization structure. + Foundational expertise in Program Performance Management and Operational Delivery Assurance. + Practical knowledge of KPI definition, data tracking, and reporting methodologies. + Strong skills in Relationship Support and customer communication. + Excellent understanding of Program Lifecycle Management and operational methodologies. + Solid grasp of Industry, Market, and Technology relevant to the customer's business. + Proficiency in Data Analytics and the ability to rapidly learn and utilize internal IT tools for performance tracking. + High degree of computer literacy, with strong proficiency in Microsoft Office applications. + Excellent understanding of company capabilities, offerings, sites, and key functional teams (e.g., Celesca's ecosystem). **Physical Demands** **Typical Experience** Eight (8) or more years of relevant professional experience, preferably in program management support, customer-facing roles, or strategic account execution within the relevant industry. **Typical Education** Bachelor's degree in a related field (e.g., Engineering, Business Management, or a technical discipline). An equivalent combination of education and experience may be considered. **Salary** The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $102k-$140k Annually Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

The Customer Resolution Manager is responsible for tracking and analyzing questions, comments, and complaints regarding the company's products or services to improve the performance of the Customer Service department.. Through effective monitoring, this job supports the management of the first lines of support for difficult and sometimes complex problem resolution. Under limited supervision, the Customer Resolution Manager ensures that all specialists provide positive customer experience and enhance relationships between consumers and the company. **Key Responsibilities and Duties** + Analyzes customer complaints to determine validity, risk, and cause of the complaint. + Audits consultant phone calls, documentation, and interaction records to assure firm's compliance to industry regulations and standards. + Collaborates with variety of departments including legal, payment operations, IT, and contract maintenance to correct and restore client account to proper status. + Ensures that all complaints and corrections have been properly documented for FINRA review. + Generates error reports to track the source of the error and the affected budget. + Alerts management of errors caused by team members or processes and offers suggestions and solutions to prevent future errors. **Educational Requirements** + University (Degree) Preferred **Work Experience** + 3 Years Required; 5 Years Preferred **FINRA Registrations** + SRC Indicator: Series 6 or 7; Series 63 **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 7IC **Required:** + 3 years of comparable experience in customer service or financial services. + Position requires FINRA registrations, Series 6 or 7 & Series 63 + Position requires to have resident state insurance licensing. Must comply with all regulatory requirements and remain in good standing. **Preferred:** + Preferred to have 5 years of comparable experience in customer service or financial services. + 3+ years of experience in complaint handling. + Ability to manage sensitive client interactions regaining client confidence. Need strong listening skills and promote the role of client advocate. Need to evaluate and solve complex problems. + Able to proficiently utilize Seibel, Salesforce, and Unified Workflow or similar CRM Systems + Strong verbal and written documentation skills with the ability to communicate with and adapt to diverse individuals. Maintains the highest level of professionalism. + Strong negotiation skills displaying sound judgment and decision-making. Related Skills Adaptability, Automation, Communication, Continuous Improvement Mindset, Critical Thinking, Customer Engagement, Digital Savviness, Problem Solving, TIAA Products/Services Acumen **Anticipated Posting End Date:** 2026-01-22 Base Pay Range: $56,600/yr - $77,300/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ **Company Overview** Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us. **Our Culture of Impact** At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger. **Benefits and Total Rewards** The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (********************************************************* . **Equal Opportunity** We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page (************************** , and you can read more about your rights and view government notices here (******************************************* . **Accessibility Support** TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: ************** Email: accessibility.support@tiaa.org **Drug and Smoking Policy** TIAA maintains a drug-free and smoke/free workplace. **Privacy Notices** For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ . For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** . For Applicants of TIAA Global Capabilities, click here (************************************************************************************ . For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* . TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being. **Privacy Notices** + For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ . + For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** . + For Applicants of TIAA Global Capabilities, click here (************************************************************************************ . + For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* . **Nondiscrimination & Equal Opportunity Employment** TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\_EEOC\_KnowYourRights-***********88.pdf) Pay Transparency Philadelphia Ban the Box (https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Responsible for managing retention agent in an effort to retain existing customers from disconnecting while retaining and upselling core products i.e. Video, Data, and Phone. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America's leading service provider. MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience. * Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions exists and is sustained. * Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques. * As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate. * Ensure that agents are educated on and abide by the business rules surrounding the retaining of a customer. These business rules include but are not limited to extension of promotions, credit usage, and escalation of service-related issues. * Ensure thorough understanding of the agent as well as the supervisor compensation/commission plans in order to coach to specific behaviors that will improve save yield and, therefore, improve commission earnings potential. * Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, and other metrics as necessary. * Analyze and provide statistically-based recommendations on ways to improve agent save performance. * Manage agents performance by providing frequent coaching based upon call monitoring and save performance. * Provide recommendations on save offers and business rules to support Charter's strategy. * Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function. * Acquire, demonstrate and instruct thorough knowledge of competitors' pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of * Charter's and competitors' products and services. * Ability to successfully manage difficult customer calls that require issue resolution. * Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Proven working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone) * Ability to work variable hours; may include weekends, holidays, and split days off Required Education * Minimum of Associates college degree in marketing, sales or related field or equivalent experience * Required Related Work Experience and Number of Years * Call center experience in the areas of customer service and/or phone sales - 3-5 PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Supervisory or leadership experience - 1+ WORKING CONDITIONS Office environment Apply now, connect a friend to this opportunity or sign up for job alerts! #LI-MS1 SRT410 2026-67818 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Title: Customer Business Manager - Food Away from Home The Customer Business Manager (CBM), Food Away from Home (FAFH) is accountable for overall customer performance against the plan (AOP delivery), revenue, and margin. This role is also responsible for building positive customer partnerships and delivering customer-supplier scorecard metrics. Primary Tasks/Responsibilities: · Relationship Management: Build relationships with relevant decision-makers and influencers within the customer organization to enable effective two-way flow of information and resolution of issues. · Customer Contact: Serve as the main Golding point of contact with customers and broker partners. · Customer Relationship: Manage the day-to-day customer relationship and act as the primary contact for the customer category team. Anticipate and meet customer needs, and search for ways to improve customer service. · Understanding Customer Needs: Probe to understand customer needs and steps in the retailer value chain to develop a comprehensive understanding of distributor/customer execution tactics. · Effective Presentations: Build effective presentations utilizing multiple data sources and solicit cross-functional input to reinforce and communicate the targeted message. · Negotiation Strategy: Develop, communicate, and execute a comprehensive negotiation strategy consistent with Golding values and strategies. Ensure alignment with Golding goals and adhere to legal guidelines. · Value Proposition: Proactively sell the Golding value proposition and utilize the BU/Platform Annual Playbook to drive distribution, innovation, and seasonal plans, aligning with platform goals. · Networking: Build relationships and cultivate a network of people across various functions and business units. Consistently communicate with key stakeholders. · Product Portfolio: Proactively sell the product portfolio by identifying assortment voids and white space opportunities where core capabilities and capacity exist. · Data Analysis: Analyze customer data/Power BI/Circana and identify actions to drive positive business performance for Golding and its customers. · Complex Issue Resolution: Assess complex issues from multiple angles, analyze the situation, and create recommendations based on expected benefits, costs, and overall value for key stakeholders. · Technical Guidance: Provide technical guidance on costing, budgeting, and financial tasks. · Demand Planning: Accountable for accurate demand planning and input to the business team. Influence the customer's annual plan in conjunction with Commercial Finance. · Commercialization Process: Manage the commercialization process from start to end, including product ideation, product cuttings, obtaining commitment, launching projects, product commercialization, product launch involving supply chain, analyzing sales, maintaining item productivity, and mitigating finished goods and packaging obsolescence during item transitions. Qualifications: Education: Bachelor's degree in Business, Finance, or other related discipline required 5-7 years of business experience in sales or a related field preferably in a similar role in food/beverage, consumer products, or other manufacturing industry. Experience with Deacom, Circana, Power BI, SharePoint, MS Office (Word, Excel, PowerPoint). Other Skills and relevant considerations: Excellent effective oral and written communication skills with the ability to build consensus and foster positive relationships. A natural capability to build strong relationships and trust with customers and internal stakeholders to achieve desired customer outcomes. Excellent business analytical skills - use of data to drive product and pricing strategies, and their impact on production forecasts. Solid financial acumen - understanding of P&L and price implications to optimize customer strategies and management of trade funding. Capacity to solve problems through creative, innovative solutions and challenge traditional methods of accomplishing tasks and removing obstacles. Ability to transform insights and analytics into customized strategic account plans for delivering growth. Demonstrated knowledge of business processes and cycles and the ability to maintain the integrity of confidential business information. Effective negotiation skills and ability to develop good working relationships with other team members, customers, and suppliers. Important Details: This position is full-time and hybrid/remote. Approximately 20-60% travel to various Golding locations, customer appointments, or other job-related functions.

Bluerock TMS is a rapidly growing SaaS Transportation Management System (TMS) provider, recognized globally for transforming logistics planning into a competitive advantage. We deliver fast, scalable, and analytically driven TMS solutions with proven ROI for customers across industrial, retail, and distribution sectors. Role Overview As part of our North American expansion, this role will be responsible for driving customer success and solution excellence across the United States, Canada, and Mexico. The position bridges commercial strategy, business consulting, and logistics technology, serving as a trusted advisor to Bluerock clients and internal teams. Key Responsibilities Lead customer discovery sessions to understand business challenges, operational goals, and system requirements. Translate logistics and transportation needs into optimized Bluerock TMS solutions and implementation roadmaps. Support pre-sales activities including product demonstrations, value mapping, and ROI case development. Collaborate cross-functionally with Sales, Product, and Implementation teams to ensure seamless customer experience. Contribute to RFP/RFI responses, pricing validation, and proposal documentation. Advise customers on process optimization, automation opportunities, and best practices across supply chain operations. Drive measurable customer outcomes post-go-live, focusing on adoption, retention, and expansion opportunities. Own regional solution strategy for North America, aligning product capabilities with market and customer demand. Serve as the strategic link between commercial, product, and customer success teams to drive ARR growth and retention. Guide key accounts in identifying long-term transformation opportunities leveraging BlueRock's platform and ecosystem partners. Represent Bluerock in strategic discussions with partners, analysts, and enterprise clients to advance thought leadership. Skills & Qualifications 3-7 years of experience in SaaS, logistics, transportation, or supply chain consulting (8+ for management-level role). Strong analytical and communication skills with proven ability to connect business goals to technology outcomes. Experience supporting solution design, implementation, or business process improvement initiatives. Understanding of TMS, WMS, ERP, or logistics technology platforms preferred. Fluency in English; Spanish or French is considered a plus for North American coverage. Bachelor's degree in a related field not required but considered a plus. What We Offer At Bluerock TMS, you'll join an international team redefining the future of logistics technology. We offer a fast-paced, collaborative environment where innovation, ownership, and measurable impact are valued. You'll have the opportunity to influence Bluerock's growth in North America and shape logistics transformation for leading enterprises. Hiring process Click the “Apply” button to join our talent pool - you're officially on our radar! Initial Contact If we see a potential match, we'll invite you for a short video call to get to know each other. Assesment Take our in-house assessment challenge and let your talent shine! Interviews Through a series of interviews, we'll explore how we can create a win-win by learning more about each other. Offer If it's a match, you'll receive a job offer and can prepare for an exciting journey with BlueRock TMS! Bluerock TMS is an equal opportunity employer. We take pride in our diverse workforce and inclusive workplace. Within our small team of open-minded professionals, we foster the kind of engaging learning environment you've been looking for! All done! Your application has been successfully submitted! Other jobs