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Business director skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Aldo Musacchio Ph.D.,

Aldo Musacchio Ph.D.

Below we've compiled a list of the most critical business director skills. We ranked the top skills for business directors based on the percentage of resumes they appeared on. For example, 10.0% of business director resumes contained project management as a skill. Continue reading to find out what skills a business director needs to be successful in the workplace.

15 business director skills for your resume and career

1. Project Management

Here's how business directors use project management:

Provided strong and predictable project management allowing operations leaders to primarily focus on business delivery rather than offshore transitions.
Provided oversight for IT project management and web development, business relationship management and development of strategic direction.

2. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how business directors use healthcare:

Initiated large-scale smoking cessation project with CentraCare HealthCare System resulting in implementation of Pfizer resources around meaningful use criteria.
Traveled nationally networking with Federal, State and Corporate healthcare providers to establish strategic business alliances.

3. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how business directors use sigma:

Provided thought leadership in the identification of quantified business improvement opportunities and priorities utilizing Six Sigma and Continuous Process Improvement methods.
Lead ongoing continuous improvement efforts utilizing lean manufacturing, six sigma and validation tools.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business directors use customer service:

Review and modify yearly business directives to establish, monitor and benchmark effectiveness of marketing, promotional and customer service efforts.
Championed integration representing over $5B of business through customer service, transportation and warehouse operations across PepsiCo businesses.

5. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how business directors use oversight:

Provided academic oversight of curriculum and program development for associate, bachelor and graduate business programs presented by the College.
Managed operations and provided technical and managerial oversight to an international strategy and portfolio management team nearing 125 resources.

6. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business directors use business development:

Awarded meritorious award as top corporate employee in support of minority business development by the MD/DC/VA Minority Supplier Development Council.
Collaborate with strategic business development to channel appropriate EPC opportunities through distribution partners and develop teams to support direct business.

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7. Process Improvement

Here's how business directors use process improvement:

Engineered business process improvements impacting production planning, sales forecasting, raw material purchasing, plant efficiency, and team effectiveness.
Lead internal strategy consulting team in designing and executing interdepartmental revenue generation, cost reduction, and process improvement initiatives.

8. Patients

Here's how business directors use patients:

Trained staff to help patients in submitting online insurance applications and patients in submitting applications and troubleshooting difficult applications.
Handled customer relations by contacting dissatisfied patients by monitoring satisfaction surveys and comment boxes.

9. Business Strategy

The decisions and plans formulated by businesses that help them in achieving their business objective and milestones are referred to as business strategy. It allows companies to secure a competitive status in the market against other contenders. Companies form business strategies for longer terms such as 5 - 10 years, that helps staff in working towards a unified objective.

Here's how business directors use business strategy:

Partner and collaborate with various business segments to understand their business strategy and operations.
Developed and implemented new focused business strategy, workplace culture and organizations.

10. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how business directors use medicare:

Co-led development of Medicaid/Medicare pricing strategies for product portfolio annually and tactical Medicaid contract assessments for portfolio listed above.
Evaluated pricing and reimbursement implications of Medicare policy changes

11. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how business directors use business process:

Identified As-Is business processes, recommended improvement opportunities for To-Be processes, developed customer focused metrics, and implemented best practices.
Reviewed existing business processes of the respective divisions within the Department of Administration and recommended improvements to those business processes.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how business directors use payroll:

Facilitate processes and possess comprehensive understanding of benefits, payroll taxes and various tax implications encountered in payroll process.
Maintain accurate employee information including personal, payroll and employment history.

13. Lean Six Sigma

Here's how business directors use lean six sigma:

Deploy Lean Six Sigma and Design For Six Sigma methodologies around energy and CO2 reduction initiatives.
Chartered with developing a corporate-wide Lean Six Sigma transformation business, branded The ADP Way.

14. Excellent Interpersonal

Here's how business directors use excellent interpersonal:

Possess excellent interpersonal and coaching skills.

15. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how business directors use human resources:

Co-developed corporate-wide reward and recognition program implemented by Human Resources.
Updated Human Resources Policy Manual to reflect Governmental Regulations changes.

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What skills help Business Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business director resumes?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

I think experiences or experiential learning in which they worked in teams with real companies using the hard skills that the market values. Summer internships doing data analytics or business development at a startup stand out. But also working on field projects at your school with a company in which you can display that you used your data analytics or digital marketing skills goes far.

What soft skills should all business directors possess?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

When we talk to employers, they usually tell you they want students who know how to listen and drive. They want someone who is going to be happy to be in the company, who is going to participate actively in meetings and teams, and who is going to be good at listening and the following guidance.

What hard/technical skills are most important for business directors?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

Lately, employers appreciate software skills to manipulate data, like some knowledge of Python or R, and information visualization software like Tableau. Many companies have their databases in SQL format, and having the capacity to work with it is key. Interestingly, digital marketing and social media skills also get a lot of traction as many employers do not know how to keep and manage a presence in social media, especially in Instagram, and may not be as good as students using tools like Google Analytics.

What business director skills would you recommend for someone trying to advance their career?

Dr. Kim Roberts

Professor of Operations Management, Website

Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.

What type of skills will young business directors need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

Do you want to know more?

List of business director skills to add to your resume

The most important skills for a business director resume and required skills for a business director to have include:

Project Management
Healthcare
Sigma
Customer Service
Oversight
Business Development
Process Improvement
Patients
Business Strategy
Medicare
Business Process
Payroll
Lean Six Sigma
Excellent Interpersonal
Human Resources
Financial Statements

Risk Management
Strategic Plan
Financial Analysis
Client Facing
Financial Performance
Enterprise Resource Planning
Direct Reports
Email Marketing
Business Administration
Product Development
Business Plan
Business Management
Customer Satisfaction
Collective Bargaining
Business Operations
Strong Analytical

Sales Growth
KPI
Facebook
Strategic Direction
Product Management
ROI
Revenue Growth
Account Management
Financial Reports
Logistics
Internal Controls
A/P
Fiscal Planning
Business Analysts
Americas

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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