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Business executive skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jonathan Byers,

Adegoke Oke Ph.D.

Below we've compiled a list of the most critical business executive skills. We ranked the top skills for business executives based on the percentage of resumes they appeared on. For example, 22.1% of business executive resumes contained customer service as a skill. Continue reading to find out what skills a business executive needs to be successful in the workplace.

15 business executive skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business executives use customer service:

Integrated team activities by regularly monitoring customer service activities and communicating the account strategies with the Nabisco Sales Force.
Developed revenue-driven sales strategies and concepts, defining customer service models which led transformed unprofitable business and customer retention.

2. Customer Satisfaction

Here's how business executives use customer satisfaction:

Collaborated in strategic planning meetings with other department leaders that ensured corporate initiatives resulted in high levels of customer satisfaction.
Designated repayment plans to maximize revenues, ensured complete customer satisfaction while making arrangement for repayment.

3. Revenue Growth

Here's how business executives use revenue growth:

Engaged to analyze business operations, recommend process changes, resulted in revenue growth of 20% over 2 years.
Achieved an overall 15% annual revenue growth, 20% new business and 80% existing customer business.

4. Emerging Technologies

Here's how business executives use emerging technologies:

Consult marketing departments with emerging technologies and assist with their KPI goals and metrics.
Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.

5. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how business executives use healthcare:

Consulted with businesses to supply accurate product and service information in healthcare territory.
Covered Financial Services, Food and Beverage, Fashion and Apparel, Healthcare, and discrete manufacturing industries.

6. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business executives use business development:

Used talent and OD consulting experiences and expertise to design customized curriculum and programs for leadership and business development.
Worked as Business executive manager in developing information technology infrastructure and developing business development strategies.

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7. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how business executives use crm:

Maintained accurate, up-to-date data on all prospecting and sales-related activities utilizing internal CRM program and reporting tools.
Gained good experience of overall SAP system, Including but not limited to SCM and CRM modules.

8. Home Health

Here's how business executives use home health:

Organized community events such as health fairs, luncheons, and informational seminars for the education of home health agency.
Secured status as a vendor with 10 Employee Assistance Programs and 22 Long Term Home Health Care Insurance Programs.

9. Portfolio

Here's how business executives use portfolio:

Provided development and implementation of go-to market strategy, which evangelized adoption and triple-digit growth of emerging products portfolio.
Achieved allocated Key Performance Indicator and effectively managed the loan portfolio.

10. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how business executives use cloud:

Key team member on closing $180M, 5 year contract with Client for Cloud Services solution.
Cloud and Azure servers and workstation development.

11. Business Relationships

Here's how business executives use business relationships:

Implement solution-based approach to establish and nurture business relationships and proactively identify and qualify opportunities through the entire sales cycle.
Established effective networking and create excellence business relationships both customers and suppliers.

12. Sales Strategy

Here's how business executives use sales strategy:

Developed and implement a comprehensive Relationship sales strategy.
Generated a total annual sales revenue stream of $180,000 and perfected knowledge of product, market, and sales strategy.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how business executives use technical support:

Give technical support to our surgical instrumentation staff as well as assisting surgeries with new or complex material in my lines.
Learned basic hands on servicing & planning of technician for technical support needed by clients.

14. Client Relationships

Here's how business executives use client relationships:

Developed and maintained client relationships by driving production, pushing quote activity, implementing corporate initiatives and developing agency business plans.
Collaborated with assigned Channel/Business partners to develop client relationships, increase visibility and create more revenue generating opportunities.

15. Project Management

Here's how business executives use project management:

Directed overall planning and implementation of $50MM company redesign and consolidation initiative as part of lead project management team.
Implemented a centralized Project Management Office model driven by a resource-level capacity and gearing ratio methodology for 500 employees.

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What skills help Business Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business executive resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What soft skills should all business executives possess?

Adegoke Oke Ph.D.

Professor of Supply Chain Management, Arizona State University

In general, people skills: leadership, effective communication and negotiation skills, the ability to work effectively with people in different cultures and in a team environment.

What hard/technical skills are most important for business executives?

Adegoke Oke Ph.D.

Professor of Supply Chain Management, Arizona State University

Data analytics skills are currently in high demand, so is understanding the impact of emerging technologies and digitization on business

What business executive skills would you recommend for someone trying to advance their career?

Dr. Melissa Gutworth Ph.D.

Assistant Professor of Management, Montclair State University

I know that there is a lot of talk about gap years now, but I do not recommend this. Most travel isn't safe, or even possible, and unemployment rates are high, leaving fewer job opportunities. Gap years can lead to students losing the motivation to finish their degrees and lengthening the amount of time it takes to obtain well-paying, satisfying work. I would recommend that students either continue with their degree, if they are in the middle of one, or consider a graduate program. There are many options for students to advance their degrees, depending on their current situation.

For example, the Feliciano School of Business at Montclair State University has a 4+1 program (where students can earn their Bachelor's degree and MBA in a total of 5 years), online or hybrid MBA programs, and accelerated programs, like 12- a month or 17-month MBAs. There are also certificate programs that are designed to train specific skills in a shorter time frame. By earning an advanced degree or certificate, students will be better able to stand out among the increased job market competition. They will be more likely to pursue a successful career.

What type of skills will young business executives need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

Do you want to know more?

List of business executive skills to add to your resume

The most important skills for a business executive resume and required skills for a business executive to have include:

Customer Service
Customer Satisfaction
Revenue Growth
Emerging Technologies
Healthcare
Business Development
CRM
Home Health
Portfolio
Cloud
Business Relationships
Sales Strategy
Technical Support
Client Relationships
Project Management

Relationship Management
C-Level
Client Satisfaction
Business Operations
Strategic Thinking
Financial Products
Cycle Management
Business Process
IP
Executive Business
Product Development
Organizational Structure
Customer Complaints
Real Estate
Executive Management

Commercial Loans
Market Research
HR
Contract Negotiations
International Travel
Payroll
Corporate Clients
Americas
UK
Application Development
BI
Travel Arrangements
Credit Card
Windows

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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