What does a business general manager do?
A business general manager oversees the daily operations in a business establishment or office. They are typically in charge of setting goals and objectives, establishing guidelines and schedules, assessing the performance of the workforce, coordinating departments, and developing strategies to optimize business procedures. They may also perform clerical tasks such as producing progress reports, answering calls and correspondence, and preparing documents and presentations. Furthermore, as a general manager, it is essential to lead and encourage the workforce to reach goals and sales targets, all while implementing the company's policies and regulations.
Business general manager responsibilities
Here are examples of responsibilities from real business general manager resumes:
- Manage business start-up from formation including development of business and marketing plans, equipment selection/installation, staffing, and product offerings.
- Manage business start-up from formation including development of business and marketing plans, equipment selection/installation, staffing, and product offerings.
- File all Medicaid and commercial insurance prior authorizations with all the proper documentation.
- Develop and implement standardized visual controls allowing faster response to production, TPM, safety and training abnormalities.
- Optimize processing and ensure accuracy of accounts payable function using QuickBooks.
Business general manager skills and personality traits
We calculated that 28% of Business General Managers are proficient in General Business, CRM, and Human Resources. They’re also known for soft skills such as Analytical skills, Creativity, and Interpersonal skills.
We break down the percentage of Business General Managers that have these skills listed on their resume here:
- General Business, 28%
General Business Advisory Manager Responsible for coordinating compliance and statutory audits on management's behalf and externally.
- CRM, 19%
Instigated CRM implementation across business.
- Human Resources, 10%
Worked with Finance and Human Resources management to ensure/maintain globalization strategies.
- Business Processes, 10%
Developed, communicated, and executed financial plans, business processes, budgets and metrics for tracking success.
- Customer Satisfaction, 3%
Analyzed and critiqued P&L statements and routinely inspected the restaurants physical plant to ensure customer satisfaction and operational efficiency.
- Business Operations, 3%
Reorganized and revitalized business operations for a large company franchise.
Common skills that a business general manager uses to do their job include "general business," "crm," and "human resources." You can find details on the most important business general manager responsibilities below.
Communication skills. Another common skill required for business general manager responsibilities is "communication skills." This skill comes up in the duties of business general managers all the time, as "top executives must be able to convey information clearly and persuasively." An excerpt from a real business general manager resume shows how this skill is central to what a business general manager does: "secured long lasting customer relationships with day to day key contact and senior level interface through regular contact and ongoing communication. "
Leadership skills. While "leadership skills" is last on this skills list, don't underestimate its importance to business general manager responsibilities. Much of what a business general manager does relies on this skill, seeing as "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Here is a resume example of how this skill is used in the everyday duties of business general managers: "assumed leadership role in industrial new product development. "
The three companies that hire the most business general managers are:
- Aramark5 business general managers jobs
- Allen & Gerritsen4 business general managers jobs
- Domino's Pizza2 business general managers jobs
Compare different business general managers
Business general manager vs. Manager of business services
Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions. They ensure proper coordination between these teams. \They carefully allocate resources to cover their bases and ensure that services are available at all times. Business Service Managers prepare and draft policies and guidelines related to company services. They also ensure that these guidelines are properly cascaded and are followed by their constituents.
These skill sets are where the common ground ends though. The responsibilities of a business general manager are more likely to require skills like "general business," "crm," "business processes," and "facebook." On the other hand, a job as a manager of business services requires skills like "cpa," "risk management," "taxation," and "project management." As you can see, what employees do in each career varies considerably.
Managers of business services earn the highest salaries when working in the technology industry, with an average yearly salary of $110,546. On the other hand, business general managers are paid more in the finance industry with an average salary of $91,733.On average, managers of business services reach similar levels of education than business general managers. Managers of business services are 1.1% more likely to earn a Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.Business general manager vs. Senior operations manager
A senior operations manager oversees the business operations within a particular department or establishment, ensuring that all procedures adhere to the policies and standards of the company. There are also instances when they must evaluate workers' performances, set budget and sales targets, produce progress reports and assessments, and coordinate with high-ranking officials. Moreover, a senior operations manager leads by motivating the workforce and devising strategies to improve the workflow and reach sales targets within the deadline. Should there be any issues, they must carry out corrective measures right away.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that business general manager responsibilities requires skills like "general business," "business operations," "facebook," and "business plan." But a senior operations manager might use other skills in their typical duties, such as, "project management," "oversight," "excellent interpersonal," and "process improvement."
Senior operations managers may earn a higher salary than business general managers, but senior operations managers earn the most pay in the professional industry with an average salary of $134,107. On the other hand, business general managers receive higher pay in the finance industry, where they earn an average salary of $91,733.senior operations managers earn similar levels of education than business general managers in general. They're 0.6% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.Business general manager vs. Division manager
Division managers supervise a section of the company and are responsible for that division's success. General duties include organizing, planning, allocating resources, and managing the daily operations of the sector. Part of their duty is to evaluate the division's performance and develop strategies for performance improvement. They ensure that compliance to policies and procedures is maintained by the team members. Also, they assist in employee recruitment and performance evaluation for promotion, retention, and termination undertakings. Additionally, division managers need to fix issues that hinder achieving division goals and success.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from business general manager resumes include skills like "general business," "crm," "business processes," and "customer satisfaction," whereas a division manager is more likely to list skills in "project management," "safety program," "oversight," and "professional development. "
Division managers earn the highest salary when working in the finance industry, where they receive an average salary of $95,992. Comparatively, business general managers have the highest earning potential in the finance industry, with an average salary of $91,733.division managers typically earn similar educational levels compared to business general managers. Specifically, they're 4.3% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Business general manager vs. General manager of operations
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
Even though a few skill sets overlap between business general managers and general managers of operations, there are some differences that are important to note. For one, a business general manager might have more use for skills like "general business," "crm," "business processes," and "customer satisfaction." Meanwhile, some responsibilities of general managers of operations require skills like "develop team," "logistics," "oversight," and "personnel processes. "
General managers of operations reach similar levels of education compared to business general managers, in general. The difference is that they're 4.9% more likely to earn a Master's Degree, and 0.7% less likely to graduate with a Doctoral Degree.Types of business general manager
Updated January 8, 2025
