Business Leader Job Description

Job Scope

We have an exciting opportunity for a hands-on transformation lead with a passion for curiosity, quality, and driving end user adoption of high agility behaviors. We are seeking a proactive individual with an agile, growth mindset to join Visa's Transformation Office. The Transformation Lead - Business Agility will lead a multifaceted set of initiatives that will focus on defining Enterprise agility and increasing agility across Visa.

The primary responsibility for this role will be defining and communicating the behaviors and mindsets, practices, processes, systems, and tools required to improve business agility. Effectively driving adoption of agility concepts and Agile practices across the enterprise is also a critical component of this role. The Transformation Lead will be an integral member of the Enterprise Business Agility team, partnering with other coaches to develop materials and driving change to increase the agility in all functions across Visa.

Key Responsibilities

Drive refinement and scaling of Digital Transformation strategy that helps employees across Visa embrace high agility principles, practices, mindsets, and behaviors

Partner with Transformation Office team members and stakeholders to drive key transformation program activities. Establish and maintain relationships with a broad base of key stakeholders (i.e., executives and staff) in the business.

Manage the execution of large, complex, transformation initiatives including leading across multiple functions to ensure success

Provide thought-leadership on how to sustain transformation and increase agility across Visa

Serve as an agility subject matter expert for stakeholders and team members of the assigned business units

Strengthen collaboration and partnership between Product and Technology, Client Services, Design, Marketing, and Sales

Effectively guide the transition of new capabilities into BAU operations

Manage cross-functional communications to maximize understanding, impact, and speed of change adoption

Regularly communicate progress of transformation work to Senior Leaders

The ideal candidate will have a deep understanding of (and experience implementing) methodologies, frameworks, processes, and tools that make organizations more dynamic, flexible, and adaptable. They will have significant experience driving transformation/change efforts in an embedded consultancy model. They should be comfortable with hands-on problem-solving and solutions development in a highly collaborative, cross-functional environment. The role requires the person to be comfortable with ambiguity, be a creative and independent thinker, analytically minded, with a solid background in financial and general business analysis.

This position is open to the following locations: Austin TX, Foster City CA, Miami FL.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Minimum qualifications:

+ Bachelor's degree or equivalent practical experience.

+ 4 years of project management experience with an emphasis in data architecture or data visualization.

+ Experience in predictive analysis and data visualization techniques using relevant tools such as Tableau and SQL.

+ Experience in data modeling and database design.

Preferred qualifications:

+ Experience working as a Data Architect, Data Scientist, Data Analyst or a similar role.

+ Ability to influence without authority and get buy-in.

+ Ability to work cross-functionally in a fast-moving environment.

+ Ability to thrive in ambiguity, and proactively provide structure through process implementation, training, and documentation.

+ Excellent attention to detail.

+ Excellent written and verbal communication skills.

As a Business Operations Lead, you will work closely with our data engineering team to constantly improve our data strategy and quality. You will decide how our data will be sourced, stored, processed, and evaluated before it is transformed into useful business insights. In addition, you will focus on creating and rolling out new processes for external vendors to follow and ensure solid execution.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

+ Act as the main point of contact for all data gathering, evaluation, and supply for the entire reverse logistics organization to influence and identify gaps in our operations and in partnership build scalable data-driven solutions.

+ Build technical roadmaps for data engineering teams that support reverse logistics operations globally to ensure that reverse logistics project and priorities are well defined and in motion on the engineering end.

+ Establish a well formulated data management operation that relies on processes, policies, automation, and close partnership with the data engineering team in order to provide reliable data and business critical insights.

+ Lead the creation of data pipelines, processes, and documentation to effectively retrieve and store business relevant data from new suppliers.

+ Develop solutions that track the performance of our business and partner with peers to drive better decisions.

Citi Global Wealth Management (GWM) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi's industry leading capabilities to support the goal of GWM, which is to be the leading wealth management provider globally. As we embark on this journey, it is imperative to have a strong Risk & Control framework, supporting this goal through an independent but integral Internal Control organization.

This role is responsible for leading the development and implementation of a robust governance program across GWM. This includes developing change management protocols and escalation frameworks for risk & control-related matters.
This role will report to the Head of Governance and Change Management for GWM.

Responsibilities:

Strategic leadership in harmonizing, enhancing, and creating GWM policies, standards, and procedures aligned with GWM business activities. Development, implementation, and operation of clearly defined escalation framework for risk & control-related matters. Design, implementation, execution, and coordination of a comprehensive and cohesive change management program for new products/activities and changes, including post-implementation monitoring. Responsibility for business impact assessment and mapping of regulatory changes to assessment units and controls to ensure compliance with applicable laws, rules, and regulations. Examination of changes to the regulatory environment and other emerging risks for their potential business impact and proactive communication and development of plans to address risks/changes. Development of strong relationships with key stakeholders. Proactive engagement with control functions to ensure understanding of the GWM governance program. Focus on continuous control improvements across all areas to ensure continued improvement of the control framework in an efficient, cost effective, streamlined, and value-add manner.



Qualifications:


10-15 years of Financial Services and analytical / control work experience Strong understanding of relevant business processes and data segments including the ability to solve for a root cause rather than symptoms Openness to challenge and continuously challenging the status quo Strategic thinker with strong analytical skills and the ability to translate complex concepts in a concise manner Demonstrated leader capable of driving change Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment Self-motivated, highly adaptive, and able to work well under high stress
Excellent oral and written communication skills



Education:


Bachelor's degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; extensive experience in area of focus; previous experience managing a diverse staff Advanced degree (e.g., JD, MBA) and certifications (CFA, FRM) preferred



Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:

Full time

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.