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Business management analyst skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Brooke Buffington,
Candace Esken Ph.D.
Below we've compiled a list of the most critical business management analyst skills. We ranked the top skills for business management analysts based on the percentage of resumes they appeared on. For example, 8.5% of business management analyst resumes contained project management as a skill. Continue reading to find out what skills a business management analyst needs to be successful in the workplace.

15 business management analyst skills for your resume and career

1. Project Management

Here's how business management analysts use project management:
  • Coached, Mentored, and trained web/new development projects on HCA processes for Project Management, Requirements Management and Configuration Management.
  • Developed and assisted with strategic planning, program management, organization development, and project management for numerous 200-plus employee companies.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how business management analysts use crm:
  • Developed the requirements for understanding customer segments and insurance product performance and mapped it to Dynamics CRM functionality.
  • Created the requirement tractability matrix for the Dynamics CRM implementation.

3. Business Analysis

Here's how business management analysts use business analysis:
  • Assist with the customer communication and business analysis necessary to create functional requirements.
  • Prepared business, functional and technical guidelines based on comprehensive business analysis.

4. Analytics

Here's how business management analysts use analytics:
  • Designed analytics structure for executive pipeline management that radically changed sales and staff managerial meetings.
  • Provided accurate and effective analytics by pro-actively understanding upstream and downstream processes and procedures.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business management analysts use customer service:
  • Facilitate project functions, document and determine system flow and drive business requirements for improvements directly related to improving customer service.
  • Coordinate and assist with customer service focused projects resulting in innovation and business transformation positively affecting shore installation customers.

6. Scrum

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how business management analysts use scrum:
  • Executed the management and development of the above projects utilizing the SCRUM methodology.
  • Scale the Scrum software development process to very large organization.

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7. Strong Analytical

Here's how business management analysts use strong analytical:
  • Possess strong analytical skills with proven troubleshooting ability to identify gaps and integration points.
  • Manipulate large sets of data with strong analytical, organizational, presentation and problem-solving skills.

8. Portfolio

Here's how business management analysts use portfolio:
  • Provided Project Portfolio management support and reporting to Senior/Executive level Leadership.
  • Performed portfolio analysis of current market mix.

9. Pivot Tables

A pivot table is a technique used in data processing to arrange and rearrange statistics to prioritize useful information. The aim of a pivot table is to summarize the findings and interpretations of the data extracted. Pivot tables take information from a database or spreadsheet to report sums, average, and other such statistics. This technique is integral to data analysis since it turns the data to view it from different lenses and perspectives.

Here's how business management analysts use pivot tables:
  • Use Excel's VLOOKUP, INDEX, MATCH functions and Pivot Tables for data sorting, filtering and report generation.
  • Predict revenue surplus and deficits through advanced Excel modeling (VLOOKUP and Pivot Tables).

10. Visio

Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.

Here's how business management analysts use visio:
  • Created flowcharts using Visio; maintained training documentations for Physical Therapy Department.
  • Follow UML based methods using Microsoft Visio to create Use cases, Activity diagrams, State chart diagrams, Sequence diagrams.

11. Data Analysis

Here's how business management analysts use data analysis:
  • Performed data analysis using MS Access and created management presentation in PowerPoint to present recommendations.
  • Provide critical contact center data analysis to enable strategy decisions.

12. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how business management analysts use salesforce:
  • Create test case scenarios to ensure that user acceptance test strategies are thoroughly and completely represented in system enhancements of Salesforce.com.
  • Managed the Salesforce preparation for migration from GreatPlains to PeopleSoft and successfully executed said migration.

13. Financial Analysis

Here's how business management analysts use financial analysis:
  • Provide outstanding support to Business Management in all aspects of financial analysis and reporting for this leading provider of wholesale electricity.
  • Facilitate financial model development, financial analysis, and decision support for global projects and initiatives.

14. UAT

UAT stands for user acceptance testing, and it is the last phase in the software testing process that determines whether the software is fit for the purpose it was built or not. UAT checks two main things; whether the software fulfills the business requirements and can it be used by the end-users. It is the final and most critical step in the testing stages and it determines whether the software should be introduced in the market or not.

Here's how business management analysts use uat:
  • Created and signed off testing scenarios and scripts for user acceptance testing (UAT) and performs UAT when necessary.
  • Develop test plans, setup test lab, perform UAT, and manage defects (Mercury Test Director).

15. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how business management analysts use risk management:
  • Developed administrative system documentation used by product development team for risk management, cross-training and Business Continuity Plans.
  • Assist with performing risk management evaluations.
top-skills

What skills help Business Management Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business management analyst resumes?

Brooke BuffingtonBrooke Buffington LinkedIn profile

Senior Associate Director of Corporate and Employer Relations, Martha and Spencer Love School of Business, Elon University

Skills that standout are often position specific, but there are always skills that a wide-variety of employers seek. These skills align with the competencies developed by the National Association of Colleges and Employers (NACE), which include skills in critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work-ethic, career management, and global/intercultural fluency.

What soft skills should all business management analysts possess?

Candace Esken Ph.D.

Assistant Professor of Management & Leadership, Bradley University

Excellent communication skills are absolutely essential for management analysts. Usually, these skills are best demonstrated during the interview process with little room for error. In addition, applicants should have strong interpersonal skills because much of their job requires them to work with managers and employees of various organizations. Furthermore, soft skills such as leadership, confidence, and time management are highly valued.

What hard/technical skills are most important for business management analysts?

Candace Esken Ph.D.

Assistant Professor of Management & Leadership, Bradley University

The most important hard skills for management analysts are problem-solving, data analysis, and presentation skills. The central focus of their work revolves around solving problems for clients by analyzing large chunks of data and drawing meaningful conclusions. Analysts also spend a great deal of time creating sophisticated presentations to enhance communication with clients. Management Analysts should be especially skilled with excel and PowerPoint.

What business management analyst skills would you recommend for someone trying to advance their career?

David PreeceDavid Preece LinkedIn profile

Academic Director, Associate Professor, Brigham Young University-Hawaii

Any time a graduate intentionally takes time off before beginning work, they should focus on activities and experiences that contribute to personal growth and professional development. This could take the form of volunteer service for a charity or community, working as an intern to gain first-hand professional experience, expand career networks, or even travel to new and different destinations that allow for learning about unique places and cultures.

What type of skills will young business management analysts need?

Missy GutkowskiMissy Gutkowski LinkedIn profile

Assistant Dean, Bucknell University

As remote and flexible work continues to penetrate industries across the country, daily office check-in conversations and hallway chatter are rare. New employees should be prepared to bring to the table analytical skills to gather, review, and synthesize information for further review, clarification, and report outs.

New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.

What technical skills for a business management analyst stand out to employers?

Jennifer NiggemeierJennifer Niggemeier LinkedIn profile

Director, University of Michigan

Compared to a year ago, employers have far more experience recruiting, onboarding, and working with employees in a virtual space. And many employers will continue to offer remote work given how successful it has been for many organizations. As a result, for many positions, applicants no longer need to be 'anchored to place' when applying to positions.
Do you want to know more?
Read more about what experts have to say about business management analyst

List of business management analyst skills to add to your resume

Business management analyst skills

The most important skills for a business management analyst resume and required skills for a business management analyst to have include:

  • Project Management
  • CRM
  • Business Analysis
  • Analytics
  • Customer Service
  • Scrum
  • Strong Analytical
  • Portfolio
  • Pivot Tables
  • Visio
  • Data Analysis
  • Salesforce
  • Financial Analysis
  • UAT
  • Risk Management
  • Process Improvement
  • Work Breakdown Structure
  • User Acceptance
  • User Stories
  • Test Scripts
  • SharePoint
  • ERP
  • Client Facing
  • Data Collection
  • Functional Specifications
  • Visualization
  • SDLC
  • Earned Value Management
  • Management System
  • Test Cases
  • UI
  • Lifecycle Management
  • Post Implementation
  • Gap Analysis
  • SME
  • Status Reports
  • Training Materials
  • HR
  • SQL Server
  • Financial Reports
  • QA
  • Executive Management
  • Lean Six Sigma
  • Leveraged
  • Data Integrity
  • Customer Satisfaction
  • Cash Management
  • Technical Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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