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Become A Business Office Clerk

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Working As A Business Office Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $37,000

    Average Salary

What Does A Business Office Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Business Office Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Business Office Clerk Career Paths

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Average Length of Employment
Insurance Clerk 3.3 years
Office Associate 2.8 years
Office Clerk 2.3 years
Front Office Clerk 2.3 years
Office Employee 2.1 years
Office Worker 2.0 years
Office Helper 1.9 years
Top Careers Before Business Office Clerk
Cashier 11.5%
Secretary 4.1%
Clerk 3.8%
Internship 3.1%
Teller 2.6%
Bookkeeper 2.6%
Volunteer 2.2%
Top Careers After Business Office Clerk
Cashier 7.2%
Clerk 4.2%
Secretary 3.3%
Manager 3.0%

Do you work as a Business Office Clerk?

Business Office Clerk Demographics

Gender

Female

73.1%

Male

16.4%

Unknown

10.5%
Ethnicity

White

59.5%

Hispanic or Latino

18.5%

Black or African American

12.0%

Asian

6.9%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

60.0%

French

10.0%

Japanese

4.0%

Carrier

4.0%

Mandarin

4.0%

Khmer

2.0%

Chinese

2.0%

Ukrainian

2.0%

German

2.0%

Cantonese

2.0%

Russian

2.0%

Korean

2.0%

Venda

2.0%

Arabic

2.0%
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Business Office Clerk Education

Schools

University of Phoenix

18.4%

University of Alabama

5.9%

Ashford University

5.1%

The Academy

5.1%

Heald College - Central Administrative Office

5.1%

Kaplan University

5.1%

Western Kentucky University

5.1%

University of Alabama at Birmingham

4.4%

Rasmussen College

4.4%

Mississippi Gulf Coast Community College

4.4%

Strayer University

4.4%

Jefferson State Community College

3.7%

Faulkner University

3.7%

University of Memphis

3.7%

Austin Community College

3.7%

Community College of Denver

3.7%

Florida State University

3.7%

Liberty University

3.7%

Capella University

3.7%

San Francisco State University

2.9%
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Majors

Business

29.5%

Health Care Administration

13.8%

Accounting

11.8%

Medical Assisting Services

4.5%

Nursing

4.2%

Psychology

3.5%

Criminal Justice

3.3%

Education

3.2%

Management

3.2%

General Studies

2.8%

Communication

2.7%

Legal Support Services

2.7%

Finance

2.2%

Human Resources Management

2.2%

English

1.9%

Secretarial And Administrative Science

1.9%

Computer Science

1.8%

Medical Technician

1.8%

Computer Information Systems

1.4%

Marketing

1.4%
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Degrees

Bachelors

31.4%

Other

30.7%

Associate

17.8%

Certificate

7.9%

Masters

7.6%

Diploma

3.4%

Doctorate

0.9%

License

0.3%
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Top Skills for A Business Office Clerk

  1. Insurance Companies
  2. Patient Care
  3. Business Office
You can check out examples of real life uses of top skills on resumes here:
  • Educated patients and outside insurance companies regarding paid or denied claims while maintaining strict confidentiality.
  • Performed vascular ultrasound duties as needed and provided patient care assistance in the Physical Therapy department's two locations.
  • Process requisitions for business office and annual educational supplies purchase.
  • Posted customer/patient account by data entry.
  • Verified insurance using knowledge of medical terminology, provided customer service, and scheduled patients for surgery.

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Top Business Office Clerk Employers

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