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Become A Business Office Director

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Working As A Business Office Director

  • Communicating with Supervisors, Peers, or Subordinates
  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities
  • Making Decisions and Solving Problems
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $99,920

    Average Salary

What Does A Business Office Director Do At Capital One

* The Business Risk Officer will be a liaison providing coordination between risk partners, outside agencies and internal support groups:
* The primary function is to act as a liaison / point of contact for the Risk Management functions to the front line of the business
* Manage a small team of Risk Managers (directly or dotted line)
* Provide insight and expertise to the business on critical risk and regulatory needs through deep engagement
* Monitor the risk landscape to proactively identify potential risks to the business
* Work with business partners to develop and implement controls and risk practices that ensure customer satisfaction and regulatory compliance
* Perform assessments on critical business processes, identify potential risks and work with key stakeholders to develop and implement plans that remediate all categories of risk
* Use analytical and process management skills to identify opportunities to improve risk management processes that transcend the 1st, 2nd and 3rd lines of defense
* Regulatory Exam Management: ensure fulfillment of Capital One’s obligations related to Regulatory examinations impacting Card Customer Experience (CCX) and Partnerships organizations

What Does A Business Office Director Do At Yeshiva University

* Provide institutional support for students on issues of racism, sexism, homophobia, transphobia, religious intolerance, and discrimination related to other diversity issues.
* Advise and support the law student affinity groups.
* Support the Admissions Office’s efforts to recruit and retain a diverse class.
* Consider diversity and inclusion issues throughout the law school, including opportunities to discuss issues of race, class, gender, sexual orientation, and gender identity.
* Meet one-on-one and in groups with students.
* Serve as a resource for faculty and staff on issues related to diversity and inclusion.
* Support Dean’s Council on Diversity and Inclusion.
* Ensure diversity goals and initiatives are integrated in the law school community, including marketing efforts, recruitment and other strategic objectives and matters.
* Hold office hours and create a process for airing and responding to issues of concern
* Help facilitate Cardozo and New York City mentoring programs and diversity job opportunities and fellowships

What Does A Business Office Director Do At Crossroads Treatment Centers

* Assumes responsibility for daily management of Special Initiatives (including Registration, Medical Records, Accounts Receivable, Accounts Payable, Scheduling, and Insurance Verification and Collections).
* Monitors the flow of work in the Centers as needed.
* Monitors and analyzes all reports for the operational success of the business office.
* Evaluates registration, insurance verification and cash posting to determine the integrity of data input
* Accounts for the reduction and maintenance of bad debt at the established CTC goal.
* Demonstrates strong understanding of all Center managed care contracts with third party payers including Medicaid.
* Completes weekly/monthly reporting to management, as required.
* Consistently maintains the accounts receivable days at/or below the established goal.
* Understands and communicates contract specific issues to Chief Quality Officer.
* Communicates with Administrator and CFO as required on daily activities affecting patient scheduling, registration, and insurance verification, as determined through facility processes.
* Conducts staff meetings at regular intervals for informative and educational purposes.
* Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
* Conducts periodic performance appraisals in accordance with CTC and facility practices.
* Follows Best Practice requirements and responsible for education of staff in regards to these requirements.
* Attends regional and divisional meetings, as required.
* Other duties as assigned based on business operational needs.
* Requirements

What Does A Business Office Director Do At Tufts Medical Center

* Establishes goals and objectives for the entire CBO department.
* Works with subordinate management staff to establish performance objectives.
* Supervises a systematic and fully integrated registration credit and collection process.
* This requires an ongoing procedure for securing and analyzing information concerning patients' third-party coverage and/or ability to meet healthcare expenses.
* Directs appropriate follow-up procedures with responsible supervisory personnel to achieve collection on outstanding patient responsibility.
* Directs appropriate billing procedures with various third-party payers.
* This ensures monitoring all billing activity.
* Coordinates activity with other departments such as Clinical Operations, Management Information Systems, Case Management, and other Revenue Cycle Departments.
* Recommends and directs procedure for the referral of accounts to outside collection agencies.
* Coordinates and monitors the performance of outside collection agencies including periodic on-site visits to those agencies.
* Interviews and evaluates new collection agencies or agency services available to the system and directs the maintenance of a documented file on all collection steps taken.
* Collection steps must be defined for all slow and delinquent accounts including collection letters and follow-up procedures.
* Plans and directs procedures for writing off bad accounts and secures written approval as required.
* Keeps abreast of all regulations and standards to ensure compliance with orders or directives issued by duly constituted governmental/regulatory agencies or third-party payers.
* This covers such areas as billing, reporting procedures, and development of data to meet the requirements of billing and cost reporting for all payers.
* Regularly reviews aged trial balance of open accounts.
* Keeps abreast of 501(r) and all federal, state, and local regulations relating to the extension of credit, billing, and allowable follow-up procedures.
* Directs the recruitment and training of new personnel and evaluates personnel under their supervision.
* Keeps the VP Revenue Cycle and Chief Financial Officers informed on the status of significant issues impacting CBO KPIs, efficiency and effectiveness.
* Reviews and prepares reports regarding status of accounts receivable for both hospital and professional services.
* Performs other duties as assigned

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How To Become A Business Office Director

Educational requirements vary by the type of organization and the work performed. Administrative services managers must have related work experience.


A bachelor’s degree is typically required for someone to become an administrative services manager. However, some jobseekers may be able to enter the occupation with a high school diploma. Those with a bachelor’s degree typically study business, engineering, facility management, or information management.

Licenses, Certifications, and Registrations

The International Facility Management Association offers a competency-based professional certification program for administrative services managers. Completing this program may give prospective job candidates an advantage. The program has two levels: the Facilities Management Professional (FMP) certification and the Certified Facility Manager (CFM) certification. People entering the profession can get the FMP as a steppingstone to the CFM. For the CFM, applicants must meet certain educational and experience requirements. The CFM must be renewed every 3 years by completing continuing education and professional development requirements.

For records and information managers, the Institute of Certified Records Managers offers the Certified Records Manager (CRM) certification. For those specializing in information governance, ARMA International offers the Information Governance Professional (IGP) certification.

Work Experience

Administrative services managers must have related work experience reflecting managerial and leadership abilities. For example, contract administrators need experience in purchasing and sales, as well as knowledge of the variety of supplies, machinery, and equipment that their organization uses. Managers who are concerned with supply, inventory, and distribution should be experienced in receiving, warehousing, packaging, shipping, transportation, and related operations.


Advancement of facility managers is based on the practices and size of individual organizations. Some facility managers transfer among departments within an organization or work their way up from technical positions. Others advance through a progression of facility management positions that offer additional responsibilities. Advancement is easier in large organizations that employ several levels and types of administrative services managers.

A master’s degree in business administration or a related field can enhance a manager’s opportunities to advance to a higher level position, such as director of administrative services. Some experienced managers may join or establish a management consulting firm to provide administrative management services to other organizations on a contract basis.

Important Qualities

Analytical skills. Administrative services managers must be able to review an organization’s procedures and find ways to improve efficiency.

Communication skills. Much of an administrative services manager’s time is spent working with other people. Therefore, communication is a key quality.

Detail oriented. Administrative services managers must pay attention to details. This quality is necessary across a range of tasks, from ensuring that the organization complies with building codes to managing the process of buying equipment.

Leadership skills. In managing workers and coordinating administrative duties, administrative services managers must be able to motivate employees and deal with issues that may arise.

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Business Office Director jobs

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Business Office Director Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • Italian

  • Chinese

  • Arabic

  • Turkish

  • Portuguese

  • Hebrew

  • Cantonese

  • Japanese

  • Kurdish

  • German

  • Amharic

  • Russian

  • Coptic

  • Belarusian

  • Korean

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Business Office Director

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Business Office Director Education

Business Office Director

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Real Business Office Director Salaries

Job Title Company Location Start Date Salary
Director, Family Office HSBC Securities (USA) Inc. New York, NY Jan 27, 2012 $250,000
Director, Family Office HSBC Securities (USA) Inc. New York, NY Apr 18, 2011 $250,000
Director, Equities Middle Office Bank of America N.A. New York, NY Nov 09, 2011 $230,000 -
Director, Washington, D.C. Office Japan Automobile Transport Technology Association Washington, DC Jun 10, 2012 $170,000
Director, Global Growth Office, Business Management Avanade Inc. Chicago, IL May 30, 2016 $149,075
Director, Washington, D.C. Office Japan Automobile Transport Technology Association Washington, DC Jun 10, 2015 $130,000
Director, Office of Research University of Alaska Anchorage, AK Apr 23, 2012 $129,540
Director, Office of Research University of Alaska Anchorage, AK May 08, 2012 $129,540
Liaison Office Director Georgetown University Washington, DC Jun 30, 2012 $110,427
Director, Client Security Assurance Office ADP, Inc. Roseland, NJ Dec 02, 2013 $104,229 -
Office Director My Chiro & Rehab Center Glenview, IL Sep 01, 2015 $73,775
Liaison Office Director Georgetown University Washington, DC Jun 30, 2012 $73,116
Director of Communications of Washington, DC Office Turner Strategies, Inc. Washington, DC May 10, 2015 $65,000
Director, Back Office Absolute Capital Management, LLC Pittsburgh, PA Oct 01, 2014 $63,000
Office Director Comprehensive Pain & Rehabilitation Center, Ltd. Chicago, IL Oct 01, 2012 $60,544
Office Director Comprehensive Pain & Rehabilitation Center, Ltd. Lincolnwood, IL Oct 01, 2011 $60,544
Office Director Hankook Pain & Rehab, Ltd. IL Sep 30, 2010 $59,897
Office Director Hankook Pain & Rehab, Ltd IL Sep 30, 2010 $59,897

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Top Skills for A Business Office Director


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Top Business Office Director Skills

  1. Financial Reports
  2. Procedures
  3. Accounts Receivables
You can check out examples of real life uses of top skills on resumes here:
  • Reconciled monthly financial reports, alerts the appropriate office when discrepancies are found, and followed through until successful resolution.
  • Developed credit policy and procedures to maintain accounts receivable balances within target range.
  • Managed the accounts receivables, billing, budget, and all financial responsibilities.
  • Communicated all accounts receivables facility issues with respective Chief Financial Officer.
  • Follow and communicate company policies and procedures.

Top Business Office Director Employers

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