What does a business office director do?
A business office director is an executive professional who is responsible for directing professionals who are involved in performing professional or clerical duties of an organization. This director must participate in developing and implementing the organization's business office policies and procedures and ensure that their employees are following them. The director is required to prepare payroll and monitor the clerical functions of employees as well as approve supply requisitions to maintain the inventory of office supplies. This director must also collaborate with the human resources personnel to address and resolve employee relations and performance issues.
Business office director responsibilities
Here are examples of responsibilities from real business office director resumes:
- Input and manage labor for both facilities using the KRONOS system.
- Manage key third-party vendor relationships, including RFP processes, contract negotiation, and implementation teams on multiple projects.
- Manage quality review of vendor partners; actively engage in the selection process for new vendor partners, including RFP development.
- Manage payments receive from Medicare, comply with documentation and assure fulfillment according to regulations.
- Ensure compliance to HIPAA regulations.
- Serve on HIPAA implementation committee.
- Provide financial counseling to patients.
- Type and edit PowerPoint presentations.
- Prepare and file paperwork for resident evictions.
- Develop PowerPoint presentations for new student orientation meetings.
- Verify residents insurance benefits including Medicare and HMO cover days.
- Work with indigent and uninsure patients to determine discount payment eligibility.
- Preform facility accounting functions including accounts payable, and bank reconciliations.
- Direct operations for state-of-the-art rehabilitation equipment provider, servicing medical professionals and insurance carriers.
- Counsele prospective buyers regarding homeownership assistance relate to available properties for sale and rehabilitation.
Business office director skills and personality traits
We calculated that 10% of Business Office Directors are proficient in Human Resources, Office Equipment, and Oversight. They’re also known for soft skills such as Analytical skills, Detail oriented, and Communication skills.
We break down the percentage of Business Office Directors that have these skills listed on their resume here:
- Human Resources, 10%
Identified, addressed and resolved employee relations and performance issues both independently and in collaboration with Human Resources personnel.
- Office Equipment, 8%
Establish and maintain accurate accountability records of office equipment and supplies.
- Oversight, 7%
Key Accomplishments: Developed the institution's human Embryonic Stem Cell Oversight Committee Developed investigator education programs
- Patients, 7%
Intern Created facility-wide policies and protocols for transfers of acute and critical patients Developed process-improvement tools for consult management and equipment requests
- Office Management, 7%
Accepted financial accountability in addition to general business office management duties.
- Business Office Functions, 6%
Coordinated business office functions at community level.
Common skills that a business office director uses to do their job include "human resources," "office equipment," and "oversight." You can find details on the most important business office director responsibilities below.
Analytical skills. The most essential soft skill for a business office director to carry out their responsibilities is analytical skills. This skill is important for the role because "administrative services managers must be able to review an organization’s procedures and find ways to improve efficiency." Additionally, a business office director resume shows how their duties depend on analytical skills: "arrange movies in the office as well as complete data entry for inventory and consumer traffic. "
Detail oriented. Another soft skill that's essential for fulfilling business office director duties is detail oriented. The role rewards competence in this skill because "administrative services managers must pay attention to details." According to a business office director resume, here's how business office directors can utilize detail oriented in their job responsibilities: "prepared detailed reports on audit findings regarding patient accounts. "
Communication skills. business office directors are also known for communication skills, which are critical to their duties. You can see how this skill relates to business office director responsibilities, because "much of an administrative services manager’s time is spent working with other people." A business office director resume example shows how communication skills is used in the workplace: "direct oversight and communication of personnel policies, procedures, regulations, reports, etc. "
Leadership skills. For certain business office director responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of a business office director rely on this skill, as "in managing workers and coordinating administrative duties, administrative services managers must be able to motivate employees and deal with issues that may arise." For example, this snippet was taken directly from a resume about how this skill applies to what business office directors do: "key human resources responsibilities: collaborated with leadership to establish annual staffing plan based on student enrollment figures and projected income/donations. "
The three companies that hire the most business office directors are:
- U.S. Bank52 business office directors jobs
- Atria Senior Living20 business office directors jobs
- Acadia Healthcare13 business office directors jobs
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Compare different business office directors
Business office director vs. Facilities coordinator
The facilities coordinator's primary job is to oversee the maintenance and repair of the office space, equipment, and telecommunications systems of a building. They are responsible for handling all equipment emergencies and issues and act as a liaison between employees and contractors. They typically work with facilities manager in coordinating with external vendors and tracking expenses. Other duties may include ensuring adherence to health and safety regulations, performing cost analysis when acquiring new services or systems, and planning building supply and space.
There are some key differences in the responsibilities of each position. For example, business office director responsibilities require skills like "human resources," "oversight," "patients," and "office management." Meanwhile a typical facilities coordinator has skills in areas such as "customer service," "real estate," "property management," and "customer satisfaction." This difference in skills reveals the differences in what each career does.
Facilities coordinators really shine in the finance industry with an average salary of $73,162. Comparatively, business office directors tend to make the most money in the professional industry with an average salary of $91,526.The education levels that facilities coordinators earn slightly differ from business office directors. In particular, facilities coordinators are 9.7% less likely to graduate with a Master's Degree than a business office director. Additionally, they're 2.5% less likely to earn a Doctoral Degree.Business office director vs. Manager of environmental services
Although the duties will depend on one's place or industry of employment, a manager of environmental services is primarily responsible for overseeing the environmental programs in a company to ensure efficiency and execution. They are also responsible for examining a company's existing policies and regulations to ensure sustainability in particular areas, devising programs and strategies, coordinating departments across the company, and maintaining an active communication line within the workforce. Furthermore, as a manager of environmental services, it is essential to adhere to the vision, mission, and goals of the company.
In addition to the difference in salary, there are some other key differences worth noting. For example, business office director responsibilities are more likely to require skills like "office equipment," "office management," "leave administration," and "business office functions." Meanwhile, a manager of environmental services has duties that require skills in areas such as "healthcare," "environmental services," "customer service," and "infection control." These differences highlight just how different the day-to-day in each role looks.
Managers of environmental services earn a lower average salary than business office directors. But managers of environmental services earn the highest pay in the health care industry, with an average salary of $65,419. Additionally, business office directors earn the highest salaries in the professional with average pay of $91,526 annually.managers of environmental services earn lower levels of education than business office directors in general. They're 7.2% less likely to graduate with a Master's Degree and 2.5% less likely to earn a Doctoral Degree.Business office director vs. Director, facilities & operations
Directors of facilities operations plan, organize and maintain the operations of an organization's infrastructure systems and facilities. They hire, evaluate, train, discipline, and recommend staff dismissal. These professionals develop, recommend and administer processes, procedures, and policies that support building maintenance operations and grounds maintenance operations. Besides monitoring and overseeing the external contractors' work to ensure the project runs smoothly, these professionals also collect and analyze several complex information and data, such as utility usage and utility costs.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a business office director is likely to be skilled in "patients," "office management," "leave administration," and "business office functions," while a typical director, facilities & operations is skilled in "customer service," "preventative maintenance," "hvac," and "plumbing."
Directors, facilities & operations earn the highest salary when working in the manufacturing industry, where they receive an average salary of $62,031. Comparatively, business office directors have the highest earning potential in the professional industry, with an average salary of $91,526.Most directors, facilities & operations achieve a similar degree level compared to business office directors. For example, they're 3.3% less likely to graduate with a Master's Degree, and 2.4% less likely to earn a Doctoral Degree.Business office director vs. Facilities manager
A Facilities Manager has different responsibilities depending on the line of work or industry. However, most of the time, they specialize in ensuring that the building or work area is in good condition and adheres to its policies and regulations. A facility manager's duties can also involve maintaining the amenities to ensure that they are up to standards, handle budgets, manage the space accommodation, create reports, and offer recommendations when necessary. Furthermore, they supervise the maintenance, parking, and security aspects while coordinating with the personnel in charge.
Even though a few skill sets overlap between business office directors and facilities managers, there are some differences that are important to note. For one, a business office director might have more use for skills like "human resources," "patients," "office management," and "leave administration." Meanwhile, some responsibilities of facilities managers require skills like "customer service," "facility maintenance," "hvac," and "building maintenance. "
In general, facilities managers earn the most working in the technology industry, with an average salary of $83,160. The highest-paying industry for a business office director is the professional industry.facilities managers reach lower levels of education compared to business office directors, in general. The difference is that they're 7.9% more likely to earn a Master's Degree, and 2.4% less likely to graduate with a Doctoral Degree.Types of business office director
Updated January 8, 2025
