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Become A Business Office Manager

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Working As A Business Office Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities
  • Making Decisions and Solving Problems
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $68,000

    Average Salary

What Does A Business Office Manager Do

Administrative services managers plan, direct, and coordinate supportive services of an organization. Their specific responsibilities vary, but administrative service managers typically maintain facilities and supervise activities that include recordkeeping, mail distribution, and office upkeep. In a small organization, they may direct all support services and may be called the business office manager. Large organizations may have several layers of administrative managers who specialize in different areas.

Duties

Administrative services managers typically do the following:

  • Buy, store, and distribute supplies
  • Supervise clerical and administrative personnel
  • Set goals and deadlines for their department
  • Develop, manage, and monitor records
  • Recommend changes to policies or procedures in order to improve operations, such as changing what supplies are kept or how to improve recordkeeping
  • Plan budgets for contracts, equipment, and supplies
  • Monitor the facility to ensure that it remains safe, secure, and well maintained
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems
  • Ensure that facilities meet environmental, health, and security standards and comply with government regulations

Administrative services managers plan, coordinate, and direct a broad range of services that allow organizations to operate efficiently. An organization may have several managers who oversee activities that meet the needs of multiple departments, such as mail, printing and copying, recordkeeping, security, building maintenance, and recycling.

The work of administrative services managers can make a difference in employees’ productivity and satisfaction. For example, an administrative services manager might be responsible for making sure that the organization has the supplies and services it needs. In addition, an administrative services manager who is responsible for coordinating space allocation might take into account employee morale and available funds when determining the best way to arrange a given physical space.

Administrative services managers also ensure that the organization honors its contracts and follows government regulations and safety standards.

Administrative services managers may examine energy consumption patterns, technology usage, and office equipment. For example, managers may recommend buying new or different equipment or supplies in order to lower energy costs or improve indoor air quality.

Administrative services managers also plan for maintenance and the future replacement of equipment, such as computers. A timely replacement of equipment can help save money for the organization, because eventually the cost of upgrading and maintaining equipment becomes higher than the cost of buying new equipment.

The following are examples of types of administrative services managers:

Contract administrators handle buying, storing, and distributing equipment and supplies. They also oversee getting rid of surplus or unclaimed property.

Facility managers oversee buildings, grounds, equipment, and supplies. Their duties fall into several categories, including overseeing operations and maintenance, planning and managing projects, and dealing with environmental factors.

Facility managers may oversee renovation projects to improve efficiency or ensure that facilities meet government regulations and environmental, health, and security standards. For example, they may influence building renovation projects by recommending energy-saving alternatives or efficiencies that reduce waste. In addition, facility managers continually monitor the facility to ensure that it remains safe, secure, and well maintained. Facility managers also are responsible for directing staff, including maintenance, grounds, and custodial workers.

Records and information managers develop, monitor, and manage an organization’s records. They provide information to executive management, and they ensure that employees throughout the organization follow information and records management guidelines. They may direct the operations of on-site or off-site records facilities. They should be familiar with the technology that is used to manage both physical and electronic records. Records and information managers also work closely with an organization’s attorneys, technology, and business operations personnel.

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How To Become A Business Office Manager

Educational requirements vary by the type of organization and the work performed. Administrative services managers must have related work experience.

Education

A bachelor’s degree is typically required for someone to become an administrative services manager. However, some jobseekers may be able to enter the occupation with a high school diploma. Those with a bachelor’s degree typically study business, engineering, facility management, or information management.

Licenses, Certifications, and Registrations

The International Facility Management Association offers a competency-based professional certification program for administrative services managers. Completing this program may give prospective job candidates an advantage. The program has two levels: the Facilities Management Professional (FMP) certification and the Certified Facility Manager (CFM) certification. People entering the profession can get the FMP as a steppingstone to the CFM. For the CFM, applicants must meet certain educational and experience requirements. The CFM must be renewed every 3 years by completing continuing education and professional development requirements.

For records and information managers, the Institute of Certified Records Managers offers the Certified Records Manager (CRM) certification. For those specializing in information governance, ARMA International offers the Information Governance Professional (IGP) certification.

Work Experience

Administrative services managers must have related work experience reflecting managerial and leadership abilities. For example, contract administrators need experience in purchasing and sales, as well as knowledge of the variety of supplies, machinery, and equipment that their organization uses. Managers who are concerned with supply, inventory, and distribution should be experienced in receiving, warehousing, packaging, shipping, transportation, and related operations.

Advancement

Advancement of facility managers is based on the practices and size of individual organizations. Some facility managers transfer among departments within an organization or work their way up from technical positions. Others advance through a progression of facility management positions that offer additional responsibilities. Advancement is easier in large organizations that employ several levels and types of administrative services managers.

A master’s degree in business administration or a related field can enhance a manager’s opportunities to advance to a higher level position, such as director of administrative services. Some experienced managers may join or establish a management consulting firm to provide administrative management services to other organizations on a contract basis.

Important Qualities

Analytical skills. Administrative services managers must be able to review an organization’s procedures and find ways to improve efficiency.

Communication skills. Much of an administrative services manager’s time is spent working with other people. Therefore, communication is a key quality.

Detail oriented. Administrative services managers must pay attention to details. This quality is necessary across a range of tasks, from ensuring that the organization complies with building codes to managing the process of buying equipment.

Leadership skills. In managing workers and coordinating administrative duties, administrative services managers must be able to motivate employees and deal with issues that may arise.

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Business Office Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Office Manager 4.3 years
Office Supervisor 4.0 years
Business Manager 4.0 years
Top Careers Before Business Office Manager
Bookkeeper 5.1%
Manager 3.6%
Cashier 3.2%
Secretary 2.7%
Supervisor 2.5%
Top Careers After Business Office Manager
Manager 4.2%
Bookkeeper 4.1%
Owner 3.0%
Consultant 3.0%

Do you work as a Business Office Manager?

Business Office Manager Demographics

Gender

Female

78.5%

Male

13.6%

Unknown

7.9%
Ethnicity

White

64.6%

Hispanic or Latino

14.3%

Black or African American

11.7%

Asian

6.0%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

68.7%

French

7.5%

Portuguese

2.8%

Italian

2.3%

German

2.3%

Japanese

2.3%

Korean

1.9%

Russian

1.9%

Cantonese

1.4%

Carrier

1.4%

Tagalog

1.4%

Filipino

0.9%

Greek

0.9%

Chinese

0.9%

Polish

0.9%

Swedish

0.5%

Turkish

0.5%

Cherokee

0.5%

Azerbaijani

0.5%

Hindi

0.5%
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Business Office Manager Education

Schools

University of Phoenix

37.6%

Strayer University

10.1%

Kaplan University

5.9%

Ashford University

5.6%

American InterContinental University

4.1%

Indiana Wesleyan University

3.5%

Capella University

3.5%

Southern New Hampshire University

3.1%

University of Houston

3.0%

Walden University

2.9%

Liberty University

2.5%

Colorado Technical University

2.1%

The Academy

2.1%

Grand Canyon University

2.1%

Webster University

2.1%

Troy University

2.0%

Western Governors University

2.0%

University of Maryland - University College

2.0%

Michigan State University

1.9%

Houston Community College

1.8%
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Majors

Business

41.4%

Accounting

14.2%

Health Care Administration

9.3%

Management

4.8%

Nursing

3.5%

Human Resources Management

3.1%

Psychology

2.9%

Finance

2.4%

Medical Assisting Services

2.2%

General Studies

2.1%

Education

2.0%

Communication

1.7%

Criminal Justice

1.5%

Marketing

1.5%

Computer Information Systems

1.3%

English

1.3%

General Education, Specific Areas

1.3%

Liberal Arts

1.2%

Sociology

1.2%

Legal Support Services

1.2%
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Degrees

Bachelors

34.6%

Other

27.3%

Associate

15.6%

Masters

14.1%

Certificate

5.3%

Diploma

1.6%

License

0.8%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$68,000
View Detailed Salary Report
$40,000
Min 10%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$117,000
Max 90%
Best Paying Company
CarMax
Highest Paying City
Tewksbury, MA
Highest Paying State
North Dakota
Avg Experience Level
4.3 years
How much does a Business Office Manager make at top companies?
The national average salary for a Business Office Manager in the United States is $68,950 per year or $33 per hour. Those in the bottom 10 percent make under $40,000 a year, and the top 10 percent make over $118,000.

Real Business Office Manager Salaries

Job Title Company Location Start Date Salary
Office Business Manager NYB International Inc. NY Aug 30, 2012 $70,304
Business Office Manager A M Rafi PC OH May 21, 2015 $69,000
Business Office Manager A M Rafi PC Monongahela, PA Mar 12, 2015 $69,000
Office Business Manager NYB International Inc. NY Sep 01, 2011 $68,598
Office Business Manager NYB International Inc. NY Aug 31, 2011 $68,598
Office Business Manager KNR Fragrances & Cosmetics, Inc. NY Aug 31, 2010 $65,936
Business Office Manager Golden Years of Chandler LLC Chandler, AZ Oct 01, 2011 $62,000
Business/Office Manager Institute for Environmental Health, Inc. Lake Forest Park, WA Oct 01, 2009 $55,000
Business Office Manager Bandera I Enterprises, LLC Bandera, TX Jun 16, 2013 $51,085
Business Office Manager Cedar Creek Nursing Center, Inc. Bandera, TX Dec 03, 2009 $51,043
Business Office Manager Cedar Creek Nursing & Rehabilitation Center, Inc. Bandera, TX Jun 16, 2010 $46,030
Business Office Manager Bandera Elite Holdings Inc. Bandera, TX Jun 16, 2010 $46,030
Business Office Manager Florida Surgery Center Enterprises, LLC Tampa, FL May 24, 2012 $45,000
Business Office Manager The Villa Joint Retirement Convent Inc. Baltimore, MD Oct 01, 2011 $43,000

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Top Skills for A Business Office Manager

  1. Payroll
  2. Financial Statements
  3. Medicaid
You can check out examples of real life uses of top skills on resumes here:
  • Managed payroll for an organization of 40 personnel Researched all payroll, COBRA, disability and FMLA issues.
  • Reconciled and balanced accounts and prepared month end reports needed for compilation of corporate consolidated financial statements.
  • Assisted with resident Medicaid/Medicare qualification process through coordination with Social Services, and other appropriate federal/state agencies.
  • Participated and prepared for Medicare billing reviews.
  • Managed the billing and reimbursement processes for residential care facility providing counseling and educational services to an adolescent population.

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Top 10 Best States for Business Office Managers

  1. New York
  2. Delaware
  3. New Jersey
  4. Washington
  5. Colorado
  6. Rhode Island
  7. District of Columbia
  8. Massachusetts
  9. Connecticut
  10. California
  • (1,124 jobs)
  • (78 jobs)
  • (544 jobs)
  • (595 jobs)
  • (402 jobs)
  • (50 jobs)
  • (160 jobs)
  • (630 jobs)
  • (227 jobs)
  • (2,824 jobs)

Top Business Office Manager Employers

Jobs From Top Business Office Manager Employers

Business Office Manager Videos

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Career Advice on becoming a Business Development Manager by Victoria P (Full Version)

Office Manager, Career Video from drkit.org

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