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Business office manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Aldo Musacchio Ph.D.,

Dr. Kim Roberts

Below we've compiled a list of the most critical business office manager skills. We ranked the top skills for business office managers based on the percentage of resumes they appeared on. For example, 11.3% of business office manager resumes contained patients as a skill. Continue reading to find out what skills a business office manager needs to be successful in the workplace.

15 business office manager skills for your resume and career

1. Patients

Here's how business office managers use patients:

Worked with physicians and staff to ensure program operations and communication with patients, community, and industry professionals
Discussed finances with family members to determine if patients met criteria financially to qualify for Medical Assistance.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business office managers use customer service:

Administered and maintained front office operations, incoming calls, and customer service for two outpatient physical therapy rehabilitation clinics.
Demonstrated superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.

3. Payroll Processing

Here's how business office managers use payroll processing:

Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency of payroll processing in a timely and accurate manner.
Maintain and notify department managers of monthly employee performance evaluations to ensure timely completion for payroll processing.

4. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how business office managers use medicare:

Review and approve bills sent to facility from providers unable to bill Medicare according to Skilled Nursing Facility consolidated billing guidelines.
Back up Medical Records Coordinator for medical record processing, ordering medical equipment and insurance verification through Medicare and Medicaid systems.

5. Medicaid

Here's how business office managers use medicaid:

Assisted with Medicaid application process by completing application, interview, and obtaining the necessary verification needed to receive approval.
Conducted face-to-face meetings with families regarding asset liquidation, billing policies, Medicaid eligibility/applications & attorney referrals.

6. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how business office managers use human resources:

Managed exceptional vendor relations for cost effective material purchases and responsible for a variety of human resources functions.
Facilitated human resources specific crisis management, including resolving conflicts, performing annual reviews, and negotiating salaries.

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7. Financial Reports

Here's how business office managers use financial reports:

Hope Home Health and Larsen Apartments-Accounts receivable for all above facilities-Billing for all above facilities-Prepare monthly/quarterly/yearly financial reports for Mt.
Coordinated all audit functions with external auditors and assisted in the preparation and completion of end-of-year financial reports.

8. Home Health

Here's how business office managers use home health:

Pursue new and innovative marketing opportunities and Developed an open positive rapport with community resources affiliated with Home Health Care services.
Manage 15-20 Home Health Aides in various territories and schedule all clients with Home Health Aides based on individual care plans.

9. Rehabilitation

Here's how business office managers use rehabilitation:

Interacted with Arizona's Workers Compensation Insurance companies and other medical associations for successful rehabilitation of injured patients.
Manage accounts receivable and payable on daily basis using software specifically designed for our rehabilitation center.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how business office managers use data entry:

Performed data entry of patients and maintained charts and medical confidentiality.
Provided administrative support by maintaining employee records and performing data entry duties

11. Excellent Organizational

Here's how business office managers use excellent organizational:

Demonstrated excellent organizational, time management, and multi-tasking skills with ability to prioritize work.

12. Compassion

Here's how business office managers use compassion:

Provided skilled nursing facility information to families with empathy and compassion for individual situations.
Guided families through end of life process by offering compassion and family support.

13. Business Office Functions

Business office functions include administrative function such as data collection, the recording, interpreting, sharing of information, and some managerial function such as planning, management formulation, organization, and decision making,. Business office functions are usually classified into Marketing, Management, Operations, Production, and Finance - along with supplies, goods, and services.

Here's how business office managers use business office functions:

Maintained all business office functions and provided administrative support to the management team of a 55-bed assisted living facility.
Assess the business office functions and provide observations and recommendations for improvement in adherence to policy and procedures.

14. Accounts Receivables

Here's how business office managers use accounts receivables:

Performed monthly collection efforts on delinquent accounts receivables, compiling unresolved account data and forwarding to the corporate finance department.
Oversee daily admissions/business office- accounts receivables for a 95 bed start up facility Inpatient hospital/outpatient services.

15. Background Checks

Here's how business office managers use background checks:

Recruit applicants for vacancies, ensuring proper credentials/background checks/experience as needed.
Performed personnel evaluations and conducted background checks for company employment.

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What skills help Business Office Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business office manager resumes?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

I think experiences or experiential learning in which they worked in teams with real companies using the hard skills that the market values. Summer internships doing data analytics or business development at a startup stand out. But also working on field projects at your school with a company in which you can display that you used your data analytics or digital marketing skills goes far.

What business office manager skills would you recommend for someone trying to advance their career?

Dr. Kim Roberts

Professor of Operations Management, Website

Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.

What soft skills should all business office managers possess?

Robert Geraci Ph.D.

Professor and Chair, Manhattan College

The ability to read, write, and think critically are timeless skills. Applying these thoughtfully to social media could be a particularly crucial skill as companies seek to brand themselves effectively and avoid public missteps that come from cultural ignorance and/or myopic views of the American public. Students in Religious Studies receive an education that recognizes cultural diversity and have opportunities to think about what is or is not an effective and accurate perspective of different peoples.

Do you want to know more?

List of business office manager skills to add to your resume

The most important skills for a business office manager resume and required skills for a business office manager to have include:

Patients
Customer Service
Payroll Processing
Medicare
Medicaid
Human Resources
Financial Reports
Home Health
Rehabilitation
Data Entry
Excellent Organizational
Compassion
Business Office Functions
Accounts Receivables
Background Checks
Bed Facility

Insurance Verification
Office Equipment
Resident Trust Fund
Business Office Operations
Patient Accounts
Front Desk
Cash Receipts
Financial Statements
Accounts Payables
Bank Deposits
Billing System
HIPAA
Medical Billing
Past Due Accounts
Patient Billing
HMO

General Ledger
State Regulations
Delinquent Accounts
Insurance Billing
Federal Regulations
Petty Cash
Senior Care
Insurance Claims
Cash Disbursements
Resident Trust Accounts
Private Insurance
Rfms
CPT
Kronos
QuickBooks
Hippa

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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