A business office manager is responsible for monitoring the various support departments of an organization to ensure a smooth flow of operations and manage the communication systems between the service personnel. Business office managers must have strong leadership and organizational skills to handle different workflow processes and maintain an excellent service for the clients. They also develop strategic procedures, identify business opportunities, and help with team members' professional growth. They analyze financial records, monitor the payroll schedule, and manage inventories.

Business Office Manager Responsibilities

Here are examples of responsibilities from real business office manager resumes representing typical tasks they are likely to perform in their roles.

  • Perform in-house census daily, manage RFMS accounts for residents, and maintain resident files.
  • Manage a wide and vary range of planning, organizing, and directing the operations of this large CPA firm.
  • Manage a staff to insure claims are correctly code and bill to third-party payers, following ICD and CPT coding guidelines.
  • Perform CPT-4 and ICD-9 coding; leverage coding expertise to ensure accuracy, maintain proper records and achieve compliance with standards.
  • Manage payments receive from Medicare, comply with documentation and assure fulfillment according to regulations.
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Handle all accounts receivable for entire facility by billing to HMO's, medicare, medicaid and private accounts.
  • Process monthly billing (resident, Medicaid and Medicare supplement), A/P, A/R and monthly and quarterly accounting reports.
  • Prepare and enter all payroll and benefit journals into general ledger and perform monthly reconciliations.
  • Excel in negotiations on pricing/invoices, reconciliations of accounts receivables, and general office relate functions.
  • Account for all billing (A/P & A/R).
  • Assure accuracy of all postings to ledgers.
  • Help with training new business office coordinators.
  • Notify BOM of any issues unable to handle.
  • Assist with EMR transition (NextGen to Athena).

Business Office Manager Skills and Personality Traits

We calculated that 11% of Business Office Managers are proficient in Patients, Customer Service, and Payroll Processing. They’re also known for soft skills such as Analytical skills, Detail oriented, and Communication skills.

We break down the percentage of Business Office Managers that have these skills listed on their resume here:

  • Patients, 11%

    Worked with physicians and staff to ensure program operations and communication with patients, community, and industry professionals

  • Customer Service, 7%

    Administered and maintained front office operations, incoming calls, and customer service for two outpatient physical therapy rehabilitation clinics.

  • Payroll Processing, 7%

    Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency of payroll processing in a timely and accurate manner.

  • Medicare, 6%

    Review and approve bills sent to facility from providers unable to bill Medicare according to Skilled Nursing Facility consolidated billing guidelines.

  • Medicaid, 6%

    Assisted with Medicaid application process by completing application, interview, and obtaining the necessary verification needed to receive approval.

  • Human Resources, 5%

    Managed exceptional vendor relations for cost effective material purchases and responsible for a variety of human resources functions.

Most business office managers list "patients," "customer service," and "payroll processing" as skills on their resumes. We go into more details on the most important business office manager responsibilities here:

  • Analytical skills can be considered to be the most important personality trait for a business office manager to have. According to a business office manager resume, "administrative services managers must be able to review an organization’s procedures and find ways to improve efficiency." Business office managers are able to use analytical skills in the following example we gathered from a resume: "perform computer input of resident data, census and billing information, cash receipts posting. "
  • Another trait important for fulfilling business office manager duties is detail oriented. According to a business office manager resume, "administrative services managers must pay attention to details." Here's an example of how business office managers are able to utilize detail oriented: "compiled reports for statistics related to cash receipts, expenditures, accounts payable/receivable and profit/loss details. "
  • Business office managers are also known for communication skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a business office manager resume: "much of an administrative services manager’s time is spent working with other people" We also found this resume example that details how this skill is put to the test: "worked closely with families helping file insurance claims and communication between families and insurance companies. "
  • A thorough review of lots of resumes revealed to us that "leadership skills" is important to completing business office manager responsibilities. This resume example shows just one way business office managers use this skill: "in managing workers and coordinating administrative duties, administrative services managers must be able to motivate employees and deal with issues that may arise." Here's an example of how this skill is used from a resume that represents typical business office manager tasks: "maintain facility petty cash and monthly reconciliation prepare and report daily census at morning leadership meeting. "
  • See the full list of business office manager skills.

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    What Manager Of Environmental Servicess Do

    Although the duties will depend on one's place or industry of employment, a manager of environmental services is primarily responsible for overseeing the environmental programs in a company to ensure efficiency and execution. They are also responsible for examining a company's existing policies and regulations to ensure sustainability in particular areas, devising programs and strategies, coordinating departments across the company, and maintaining an active communication line within the workforce. Furthermore, as a manager of environmental services, it is essential to adhere to the vision, mission, and goals of the company.

    In this section, we compare the average business office manager annual salary with that of a manager of environmental services. Typically, managers of environmental services earn a $8,324 lower salary than business office managers earn annually.

    While their salaries may differ, one common ground between business office managers and managers of environmental services are a few of the skills required in each craft. In both careers, employees bring forth skills like patients, customer service, and human resources.

    As far as similarities go, this is where it ends because a business office manager responsibility requires skills such as "payroll processing," "medicare," "medicaid," and "financial reports." Whereas a manager of environmental services is skilled in "healthcare," "environmental services," "infection control," and "payroll." So if you're looking for what truly separates the two careers, you've found it.

    Managers of environmental services receive the highest salaries in the health care industry coming in with an average yearly salary of $65,419. But business office managers are paid more in the health care industry with an average salary of $57,981.

    The education levels that managers of environmental services earn is a bit different than that of business office managers. In particular, managers of environmental services are 0.5% more likely to graduate with a Master's Degree than a business office manager. Additionally, they're 0.4% more likely to earn a Doctoral Degree.

    What Are The Duties Of a Billing Supervisor?

    A billing supervisor is primarily in charge of spearheading and overseeing the billing procedures of a company. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. They must also monitor all procedures, ensuring it complies with the company's policies. Furthermore, as a supervisor, they must lead and encourage the workforce to reach goals while implementing the rules and regulations of the company.

    The next role we're going to look at is the billing supervisor profession. Typically, this position earns a lower pay. In fact, they earn a $4,962 lower salary than business office managers per year.

    A similarity between the two careers of business office managers and billing supervisors are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "patients," "customer service," and "medicaid. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, business office manager responsibilities are more likely to require skills like "payroll processing," "medicare," "human resources," and "home health." Meanwhile, a billing supervisor might be skilled in areas such as "billing procedures," "billing issues," "medical claims," and "billing process." These differences highlight just how different the day-to-day in each role looks.

    Billing supervisors may earn a lower salary than business office managers, but billing supervisors earn the most pay in the professional industry with an average salary of $61,827. On the other side of things, business office managers receive higher paychecks in the health care industry where they earn an average of $57,981.

    In general, billing supervisors study at similar levels of education than business office managers. They're 1.4% less likely to obtain a Master's Degree while being 0.4% more likely to earn a Doctoral Degree.

    How an Office Supervisor Compares

    An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.

    Let's now take a look at the office supervisor profession. On average, these workers make lower salaries than business office managers with a $18,252 difference per year.

    While looking through the resumes of several business office managers and office supervisors we discovered that both professions have similar skills. These similarities include skills such as "patients," "medicaid," and "human resources," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from business office managers resumes, they are more likely to have skills like "customer service," "payroll processing," "medicare," and "home health." But a office supervisor might have skills like "office procedures," "office operations," "quality customer service," and "patient care."

    Office supervisors make a very good living in the health care industry with an average annual salary of $46,395. Whereas business office managers are paid the highest salary in the health care industry with the average being $57,981.

    Office supervisors are known to earn similar educational levels when compared to business office managers. Additionally, they're 1.8% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.

    Description Of a Manager

    Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

    Managers tend to earn a lower pay than business office managers by about $2,566 per year.

    While both business office managers and managers complete day-to-day tasks using similar skills like customer service, human resources, and financial reports, the two careers also vary in other skills.

    Each job requires different skills like "patients," "payroll processing," "medicare," and "medicaid," which might show up on a business office manager resume. Whereas manager might include skills like "payroll," "food safety," "management," and "powerpoint."

    Now, let's take a closer look at the financials in each career. The finance industry tends to pay more for managers with an average of $71,781. While the highest business office manager annual salary comes from the health care industry.

    In general, managers reach similar levels of education when compared to business office managers resumes. Managers are 1.1% less likely to earn their Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.

    What a Business Office Manager Does FAQs

    What Does A Business Office Manager Do In A Nursing Home?

    A business office manager in a nursing home is responsible for a variety of administrative and supervisory functions. Their role in a nursing home is comparable to a business office manager in any other office setting.

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