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Become A Business Office Representative

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Working As A Business Office Representative

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $32,000

    Average Salary

What Does A Business Office Representative Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Business Office Representative

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Business Office Representative Career Paths

Business Office Representative
Patient Access Representative Billing Specialist Team Leader
Operations Manager
7 Yearsyrs
Patient Access Representative Billing Specialist Medical Coder
Office Manager
5 Yearsyrs
Patient Access Representative Billing Specialist Accountant
Account Manager
5 Yearsyrs
Medical Coder Office Manager Operations Manager
General Manager
6 Yearsyrs
Medical Coder Office Manager
Property Manager
6 Yearsyrs
Finance Counselor Patient Service Representative Team Leader
Branch Manager
6 Yearsyrs
Finance Counselor Patient Service Representative Executive Assistant
Business Manager
6 Yearsyrs
Finance Counselor Accounts Receivable Specialist Accountant
Accounting Manager
7 Yearsyrs
Billing Representative Accounts Receivable Specialist Accountant
Controller
9 Yearsyrs
Billing Representative Accounts Receivable Specialist Senior Accountant
Finance Manager
7 Yearsyrs
Billing Representative Account Representative Administrator
Business Office Manager
7 Yearsyrs
Front Desk Coordinator Office Administrator Executive Assistant
Administrative Manager
6 Yearsyrs
Front Desk Coordinator Coordinator Shift Supervisor
Assistant General Manager
5 Yearsyrs
Front Desk Coordinator Coordinator Editor
Communications Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Office Manager
Co-Owner
6 Yearsyrs
Medical Billing, Receptionist Team Leader General Manager
Chief Executive Officer
8 Yearsyrs
Medical Billing, Receptionist Specialist Executive Assistant
Office Manager Of Human Resources
6 Yearsyrs
Medical Billing, Receptionist Specialist Shift Supervisor
Site Manager
7 Yearsyrs
Unit Secretary Staff Nurse Administrator
Practice Manager
9 Yearsyrs
Unit Secretary Human Resources Coordinator Senior Administrative Assistant
Executive Assistant To Chief Executive Officer
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Billing Specialist 3.0 years
Front Office Clerk 2.3 years
Top Careers Before Business Office Representative
Cashier 7.8%
Internship 3.3%
Secretary 3.0%
Teller 2.8%
Top Careers After Business Office Representative
Cashier 4.0%
Supervisor 2.6%

Do you work as a Business Office Representative?

How Would You Rate The Salary Of a Business Office Representative?

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Top Skills for A Business Office Representative

  1. Insurance Companies
  2. Customer Service
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Developed appropriate solutions between medical center, insurance companies, and patients to optimize timely payment and transfer of information.
  • Performed data entry of sensitive customer information while providing exceptional customer service.
  • Maintain business relationship with business office personnel; evaluate receivables and determine appropriate resolution.
  • Sorted and filed medical records and performed general administrative duties as assigned.
  • Submitted primary and secondary medical claims to commercial, managed care, and Medicare/Medicaid units for claim processing.

Business Office Representative Demographics

Gender

Female

75.5%

Male

12.5%

Unknown

12.0%
Ethnicity

White

62.3%

Hispanic or Latino

15.4%

Black or African American

13.8%

Asian

4.8%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

75.0%

French

12.5%

German

4.2%

Irish

4.2%

Italian

4.2%
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Business Office Representative Education

Schools

University of Phoenix

17.4%

Texas State University

12.8%

Greenville Technical College

8.3%

Strayer University

8.3%

Mississippi Gulf Coast Community College

7.3%

Liberty University

5.5%

University of Southern Mississippi

4.6%

Arkansas State University

3.7%

Northeastern State University

3.7%

Tri-County Technical College

2.8%

Tyler Junior College

2.8%

Grand Valley State University

2.8%

University of Central Oklahoma

2.8%

Northeast State Community College

2.8%

Austin Community College

2.8%

Tulsa Community College

2.8%

Spartanburg Technical College

2.8%

Johnson & Wales University

2.8%

University of Florida

1.8%

Texas Southern University

1.8%
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Majors

Business

28.0%

Health Care Administration

17.0%

Medical Assisting Services

7.0%

Accounting

5.4%

Nursing

4.9%

Psychology

4.3%

General Studies

3.8%

Management

3.8%

Education

3.2%

Criminal Justice

3.2%

Social Work

2.4%

Computer Information Systems

2.4%

Human Resources Management

2.2%

Medical Technician

2.2%

Health/Medical Preparatory Programs

1.9%

Liberal Arts

1.9%

English

1.6%

Communication

1.6%

Secretarial And Administrative Science

1.6%

Insurance

1.6%
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Degrees

Other

32.1%

Bachelors

24.8%

Associate

19.5%

Certificate

9.6%

Masters

9.4%

Diploma

3.9%

License

0.8%
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