Business office representative job description

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.
FTE

1

Scheduled Bi-Weekly Hours

80

Work Shift

Day: 8 hours

Job Description

As part of the unit-based team, this position supports the business functions the assigned department/unit in database billing, logging, scheduling and daily coordination of cases in conjunction with the management and clinical staff of the unit/department. QUALIFICATIONS:1. High school diploma or equivalent.2. Minimum two (2) years of secretarial experience.3. Previous experience in some aspect of a billing function preferred.4. Ability to work with minimum direct supervision.5. Excellent English verbal and written communication skills.6. Excellent organizational skills.7. Able to work effectively as a team member under multiple demands and expectations.

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:

El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

Surgical Care Affiliates (SCA) is transforming specialty care in our communities. We relentlessly create value by aligning physicians, health plans and health systems around a common goal: delivering exceptional care and healing to our patients and communities we serve. We are driven to achieve the quadruple aim in health care: high quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As a national leader in surgical care, SCA's 10,000 teammates operate more than 250 surgical facilities that serve nearly 1 million patients per year. For more information on SCA, visit www.scasurgery.com.
Why join SCA? Consider the following fantastic benefits...

+ Positive work culture

+ Career growth opportunities

+ Comprehensive medical, vision and dental insurance - eligible on Day 1 of employment

+ Paid time off plus 8 paid holidays

+ Maternity/paternity/adoption benefits

+ Employer-paid life and short- and long-term disability insurance

+ Excellent 401(k) Plan

Responsibilities

Hours - 6:00am to 9:00am

Provide support to the facility by performing specific or various business office functions as assigned. These functions are to include (but not limited to): Medical Records, Credentialing, Admissions/Intake, Accounts Payable, Billing, Collections, Insurance Verification, Transaction, Posting, Clinical Logs and other duties as assigned.

+ Schedules surgeries in surgery template in the computer, along with pertinent information and handles calls from physician's office in regard to information on scheduling patients at the surgery center, scheduling surgeries or any calls associated with surgery scheduled.

+ Answers phone in a pleasant manner and deals with physician offices and patient's needs expeditiously. Takes messages and transfers calls to other departments when necessary.

+ Does pre-registration and makes sure that authorization is obtained from the physician's office prior to surgery scheduled. Completes necessary paperwork for registration and uses computer system to generate information for surgical/special procedure.

+ Maintains log for cancelled appointments.

+ Performs various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes as needed.

+ Maintains clean and orderly surgery scheduling area.

+ All scheduled cases are verified as soon as possible.

+ Patients with a financial responsibility are contacted immediately and informed of the center's payment policies as well as offered payment options if necessary.

+ All insurance verification and patient calls are clearly documented in the patient's account.

Qualifications

+ High school diploma or equivalent required; Associate degree or equivalent preferred

+ Minimum three years of experience in health care and minimum of one-year experience in surgery scheduling procedures preferred.

+ The successful candidate must have the ability to work independently as well as function within a team

+ Have a basic knowledge of surgery scheduling, receptionist and registration responsibilities; and must possess the ability to handle stress.

+ The candidate must be flexible with hours and be able to work which ever shift is to be covered.

• PTO (Paid Time Off)
• Daily Pay
• Holiday Pay
• Health/Dental Insurance
• 401K
• Life Insurance
• Short and long-term disability
• Referral Bonuses
• Tuition Reimbursement
• Employee Assistance Program

Summary of Duties of the Business Office Support
The Business Office Support provides clerical support, organizes and maintains resident and associate files, assists with resident requests, and assists in the coordination of resident, family, and guest services. Business Office support maintains account receivables, payables, payroll, insurance, and other accounting and human resources functions as assigned.

Essential Functions of the Business Office Support

• Assess charges for monthly resident rent and ancillary charges and post receipts.
• Maintains accounts receivables and payables.
• Maintain petty cash/PCards and reconcile account balances.
• Process resident deposits and security/reservation deposits and submit to GMI home office.
• Input into accounts payable and accounts receivable software all information necessary for community.
• Receive and process all NSF checks.
• Prepare month-end weekly report recap and distribute.
• Coordinates vendor needs as requested.
• Maintains accurate resident files.
• Possess basic understanding of accounting principles.
• Monitor, edit, and input payroll time punches to include missing punches, paid time off (sick, vacation, personal holiday, other), not to exceed associate PTO bank, and monitor holiday hours and eligibility.
• Run payroll reports for community management and home office on weekly or bi-weekly basis.
• Assist in benefit enrollments for medical, dental, and ancillary benefit plans.
• Coordinate and forward all new hire paperwork, associate maintenance forms, and required termination paperwork to home office in a timely manner.
• Possess basic understanding of associate handbook policies and ability to explain policies to associates.
• Possess basic understanding of associate benefit package and ability to explain on a basic level to associates.
• Possess basic understanding of labor laws, posters, and legal required notifications.
• Possess basic knowledge of forms and procedures as it relates to payroll and human resource topics.
• Maintain employee files with respect to confidentiality and legal compliance.
• Work closely with payroll administrator and home office.
• Ability to maintain confidentiality and professionalism in all things related to associate pay, benefits, and other private matters.
• Provides front desk coverage and answers phone.
• Supports other departmental clerical needs as requested or as necessary.
• Organizes office functions, schedules, and communication.
• Oversee maintenance of office equipment.
• Assure budgetary compliance for office.
• Keep inventory of office supplies.
• Participates in required meetings, training, and staffing.
• May be required to participate in the weekend manager on duty.
• Performs other related duties as assigned by supervisor.

Non-Essential Functions of the Business Office Support

• Supports and participates in the resident centered activity programs.
• Participates in projects or committees as assigned.
• Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
• Assists in a variety of tasks involving residents as assigned.

Knowledge, Skills, Abilities, and Experience

• High school diploma or GED equivalent and three years of relevant office training and bookkeeping or comparable post-high school education which may include vocational or college education, supervisory skills a plus.
• Computer skills including Windows, Office, Word, Excel, Outlook, internet-based payroll, and property management programs.
• Good grammatical and writing skills, proficient with email process and etiquette.
• Ability to read, write, and speak English.
• Ability to comprehend and apply regulations, employment, and labor laws, local, state and federal standards and requirements.
• Must have the interpersonal skills to work with various levels of people, associates and residents.
• Familiarity with office equipment including fax, copier, computers, scanner, phone, postage meter.
• Be free of communicable disease.
• Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
• Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
• Able to travel for regional meetings and other meetings as requested by supervisor.