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Job outlook for business office representatives in the United States
Business office representative job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected business office representative job growth rate is -5% from 2018-2028.
About -130,800 new jobs for business office representatives are projected over the next decade.
Business office representative salaries have increased 16% for business office representatives in the last 5 years.
There are over 25,088 business office representatives currently employed in the United States.
There are 106,680 active business office representative job openings in the US.
The average business office representative salary is $31,288.
Are business office representative jobs in demand?
Business office representative job and salary trends over time
Business office representative jobs over time
Business office representative job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 25,088 | 0.01% |
| 2020 | 26,430 | 0.01% |
| 2019 | 27,693 | 0.01% |
| 2018 | 27,601 | 0.01% |
| 2017 | 27,170 | 0.01% |
Average business office representative salary over time
Business office representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,288 | $15.04 | +3.8% |
| 2024 | $30,145 | $14.49 | +4.0% |
| 2023 | $28,985 | $13.94 | +3.9% |
| 2022 | $27,896 | $13.41 | +3.0% |
| 2021 | $27,081 | $13.02 | +3.4% |
Business office representative jobs by state
Most common states for business office representatives
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Alaska | 739,795 | 257 | 35% |
| 2 | Minnesota | 5,576,606 | 1,597 | 29% |
| 3 | South Dakota | 869,666 | 247 | 28% |
| 4 | Montana | 1,050,493 | 280 | 27% |
| 5 | Nebraska | 1,920,076 | 462 | 24% |
| 6 | Iowa | 3,145,711 | 710 | 23% |
| 7 | Wisconsin | 5,795,483 | 1,200 | 21% |
| 8 | Indiana | 6,666,818 | 1,332 | 20% |
| 9 | Missouri | 6,113,532 | 1,213 | 20% |
| 10 | Kansas | 2,913,123 | 592 | 20% |
| 11 | Arkansas | 3,004,279 | 587 | 20% |
| 12 | Maine | 1,335,907 | 265 | 20% |
| 13 | Ohio | 11,658,609 | 2,246 | 19% |
| 14 | District of Columbia | 693,972 | 134 | 19% |
| 15 | Michigan | 9,962,311 | 1,782 | 18% |
| 16 | Tennessee | 6,715,984 | 1,226 | 18% |
| 17 | New Hampshire | 1,342,795 | 247 | 18% |
| 18 | Massachusetts | 6,859,819 | 1,161 | 17% |
| 19 | South Carolina | 5,024,369 | 868 | 17% |
| 20 | Kentucky | 4,454,189 | 769 | 17% |
Most common cities for business office representatives
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Hopkinsville | 2 | 6% | $25,652 |
| 2 | Farmington | 1 | 4% | $35,201 |
| 3 | Castle Rock | 2 | 3% | $36,044 |
| 4 | Aventura | 1 | 3% | $22,996 |
| 5 | Gainesville | 1 | 3% | $29,184 |
| 6 | Kailua | 1 | 3% | $38,042 |
| 7 | Laguna Hills | 1 | 3% | $35,463 |
| 8 | Merritt Island | 1 | 3% | $23,461 |
| 9 | Norwich | 1 | 3% | $35,096 |
| 10 | Hickory | 1 | 2% | $28,699 |
| 11 | Hollywood | 2 | 1% | $23,006 |
| 12 | Miramar | 2 | 1% | $23,007 |
| 13 | Pembroke Pines | 2 | 1% | $23,015 |
| 14 | Boulder | 1 | 1% | $36,342 |
| 15 | Clearwater | 1 | 1% | $23,487 |
| 16 | Ontario | 1 | 1% | $35,594 |
| 17 | Atlanta | 1 | 0% | $28,940 |
| 18 | Irvine | 1 | 0% | $35,523 |
| 19 | Miami | 1 | 0% | $22,970 |
Business Office Representative job outlook: Expert opinions
Our panel of business office representative experts
Penn State University - Harrisburg
Manhattan College
Faiza Abbas
Lecturer of ManagementPenn State University - Harrisburg
School of Business Administration
What soft skills should all Business Office Representatives possess?
Faiza Abbas: In recent years employers have placed a high value on soft skills. Soft skills, also called human skills or behavioral skills, take years to master. The technical know-how of a job can take an employee only so far. To become a star employee, you need skills that might be hard to measure but critical for success. Some of the important in-demand soft skills are:
-Critical thinking
-Collaboration
-Communication
-Perseverance
-Adaptability
-Emotional Intelligence
According to LinkedIn's 2019 Global Talent Trends report, 89 percent of recruiters say when a hire doesn't work out, it usually comes down to a lack of soft skills. An engineer might have the best solution for her client, but if she misses deadlines or doesn't take action on time, upset clientele might cost her the job. The beauty of soft skills is that they're highly transferable. Creativity, responsibility, and communication skills can be applied to any job.
A recent Yale University study found that people with emotionally intelligent supervisors-those who are self-aware and empathetic-were happier, more creative, and more innovative. On the flip side, 70 percent of the employees whose managers were identified as having little emotional intelligence said their main feelings toward work were negative.
What hard/technical skills are most important for Business Office Representatives?
Faiza Abbas: Business Management or Business Administration degree and some experience
-Know the business and its products and services. As a business associate, you need to be an expert in your company's offerings to sell them to prospective clients. Work with your organization to expand your knowledge, skills, and abilities, so you can provide answers to your clients.
-Computer skills and Microsoft Office
-Analytical skills like Data Mining and Data Presentation, Diagnostics, Creativity
-Presentation skills like Graphic Design and Data Visualization
-Marketing skills
-Certifications relevant to your field
-Fluency in digital communications
-Critical thinking skills
What skills stand out on Business Office Representative resumes?
Faiza Abbas: Business associates are usually members of a team that works together to acquire and retain clients. They are the face of a business and its first connection with people; therefore, much emphasis is placed on hiring the right person. Although the job description of a business associate will vary from one company to another, there are certain skills preferred by all recruiters. A Business Management degree might be the prerequisite, but some skills will make your resume stand out. These include good communication skills to connect effectively with clients, teamwork, a positive outlook, problem-solving capabilities, use of appropriate social media, conflict management, and emotional intelligence.
What skills will help Business Office Representatives earn the most?
Faiza Abbas: In the current coronavirus scenario or post-Covid time, there are some skills that organizations are willing to pay for; many organizations have a pay-for-knowledge compensation system that bases salaries and wages on the repertoire of skills that an employee possesses and not on job classifications. Having these skills will enable you to earn more than others at the same job level.
-An understanding of how organizations operate
-Strong communication skills (oral and written)
-Analytical and critical thinking
-Problem solving
-Decision making
-Logical thinking
-Presentation and report writing skills
What are the biggest trends we'll see in the Business Office Representative job market given the pandemic?
Robert Geraci Ph.D.: Two critical things happened in 2020 that will bring changes to the job market: the COVID-19 pandemic and the social justice movements, particularly the Black Lives Matter movement. In the aftermath of COVID-19, I expect we'll see considerable demand for health service professionals as people look to cope with difficulties imposed by isolation. In addition, we'll see shifts in how and where people work--many will be able to remain at home and this will create a shifting landscape of job descriptions and opportunities. Many employees will want to go back to the social experience of working together, but others will prefer the flexibility of working from home.
The impact of Black Lives Matter and other social justice movements will create more interest in the development of products (especially, but not exclusively, in entertainment) that are available to and interesting for a wider swath of society. There will also be growth in business consulting efforts to improve corporate culture. Religious Studies graduates will be particularly well-positioned for such jobs, based on the cross-cultural perspectives gleaned from study in the field.
What soft skills should all Business Office Representatives possess?
Robert Geraci Ph.D.: The ability to read, write, and think critically are timeless skills. Applying these thoughtfully to social media could be a particularly crucial skill as companies seek to brand themselves effectively and avoid public missteps that come from cultural ignorance and/or myopic views of the American public. Students in Religious Studies receive an education that recognizes cultural diversity and have opportunities to think about what is or is not an effective and accurate perspective of different peoples.
How have salaries changed over time for Business Office Representatives?
Robert Geraci Ph.D.: There is no professional field in Religious Studies. Students who major in Religious Studies typically end up working in the private sector, though many also join government, NGOs, and other international organizations. Salaries in these latter fields have been--as far as I'm aware--relatively static. But private sector jobs, especially those in tech companies are on the rise. The ability to help a company expand its audience and promote positive publicity will be of ongoing worth to companies as they expand their global footprints.