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Business office specialist skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Faiza Abbas,

Faiza Abbas

Business office specialist example skills

Below we've compiled a list of the most critical business office specialist skills. We ranked the top skills for business office specialists based on the percentage of resumes they appeared on. For example, 23.4% of business office specialist resumes contained patients as a skill. Continue reading to find out what skills a business office specialist needs to be successful in the workplace.

15 business office specialist skills for your resume and career

1. Patients

Here's how business office specialists use patients:

Maintained all medical record information for 145-150 patients daily including but not limited to verification of insurance, requesting/obtaining authorization etc.
Communicate effectively and compassionately with patients, answering detailed queries, resolving patient concerns and reconciling account balances.

2. Insurance Verification

Here's how business office specialists use insurance verification:

Audit all insurance verification performed by Intake department.
Coordinate all aspects of insurance billing to include insurance verification, claims submission and follow-up on claim denials as required.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business office specialists use customer service:

Provided excellent customer service in a courteous and professional manner.
Provided customer services and answered student inquiries regarding financial status.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how business office specialists use payroll:

Ensured payroll was properly processed per company protocol.
Processed payroll activity logs to ensure accuracy.

5. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how business office specialists use patient registration:

Conducted patient registration and intake processes; managed scheduling and appointments utilizing proprietary database.
Handled patient registrations, verified insurances, and collected patient liability.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how business office specialists use data entry:

Reviewed documents and applications for omissions and inconsistencies and assured data entry was completed and accurate on each patient.
Provided modeling, data entry, reporting and general administrative capabilities in support of business management processes.

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7. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how business office specialists use billing issues:

Identify coding and billing issues from payer remits and work to correct the errors and timely manner.
Researched referral, insurance, and billing issues.

8. Insurance Claims

Here's how business office specialists use insurance claims:

Generate correspondence to appeal any denied insurance claims.
Bill and collect $1.5-2 million per month of Medicare, Medicaid and commercial insurance claims as well as private payments.

9. PET

Here's how business office specialists use pet:

Provide customer education on responsible pet ownership and the local regulations that apply to their individual circumstances.

10. Insurance Benefits

Here's how business office specialists use insurance benefits:

Verify insurance benefits for all Inpatient and outpatient appointments.
Verify insurance benefits and determine the patient's responsibility at the time of service.

11. Lab Reports

Here's how business office specialists use lab reports:

File medical records, physicians orders, lab reports, progress notes, clinical notes, etc.

12. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how business office specialists use patient care:

Help our clinicians focus on patient care by providing them the support they need in a variety of areas.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being in weekly conference meetings.

13. Physician Orders

Physician orders are an instruction or a set of instructions given to a patient by a doctor. This could range from being put on bedrest to being given a prescription to fill and take.

Here's how business office specialists use physician orders:

Maintain patient records and process/follow-up on physician orders.
Entered changes to the frequencies and physician orders into the data base system to create verbal orders.

14. A/P

A/P stands for Accounts Payable. It refers to the money owed to other individuals or businesses for products or services purchased on credit. Accounts payable is mentioned under the current liabilities section of a balance sheet.

Here's how business office specialists use a/p:

Processed invoices accurately and timely to ensure coding was accurate and vendor terms were met and resolving A/P disputes.
Job responsibilities: Processed newly hired employees, maintained both A/P, H.R.

15. Multi-Line Telephone

Here's how business office specialists use multi-line telephone:

Distributed incoming mail and maintained a multi-line telephone system.
Greeted guests/employees, answered multi-line telephone, scanned patient information, entered time sheets, prepared employee schedules.

5 Business Office Specialist resume examples

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What skills help Business Office Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all business office specialists possess?

Faiza Abbas

Lecturer of Management, Penn State University - Harrisburg

In recent years employers have placed a high value on soft skills. Soft skills, also called human skills or behavioral skills, take years to master. The technical know-how of a job can take an employee only so far. To become a star employee, you need skills that might be hard to measure but critical for success. Some of the important in-demand soft skills are:
-Critical thinking
-Collaboration
-Communication
-Perseverance
-Adaptability
-Emotional Intelligence
According to LinkedIn's 2019 Global Talent Trends report, 89 percent of recruiters say when a hire doesn't work out, it usually comes down to a lack of soft skills. An engineer might have the best solution for her client, but if she misses deadlines or doesn't take action on time, upset clientele might cost her the job. The beauty of soft skills is that they're highly transferable. Creativity, responsibility, and communication skills can be applied to any job.
A recent Yale University study found that people with emotionally intelligent supervisors-those who are self-aware and empathetic-were happier, more creative, and more innovative. On the flip side, 70 percent of the employees whose managers were identified as having little emotional intelligence said their main feelings toward work were negative.

What hard/technical skills are most important for business office specialists?

Faiza Abbas

Lecturer of Management, Penn State University - Harrisburg

Business Management or Business Administration degree and some experience
-Know the business and its products and services. As a business associate, you need to be an expert in your company's offerings to sell them to prospective clients. Work with your organization to expand your knowledge, skills, and abilities, so you can provide answers to your clients.
-Computer skills and Microsoft Office
-Analytical skills like Data Mining and Data Presentation, Diagnostics, Creativity
-Presentation skills like Graphic Design and Data Visualization
-Marketing skills
-Certifications relevant to your field
-Fluency in digital communications
-Critical thinking skills

What skills stand out on business office specialist resumes?

Faiza Abbas

Lecturer of Management, Penn State University - Harrisburg

Business associates are usually members of a team that works together to acquire and retain clients. They are the face of a business and its first connection with people; therefore, much emphasis is placed on hiring the right person. Although the job description of a business associate will vary from one company to another, there are certain skills preferred by all recruiters. A Business Management degree might be the prerequisite, but some skills will make your resume stand out. These include good communication skills to connect effectively with clients, teamwork, a positive outlook, problem-solving capabilities, use of appropriate social media, conflict management, and emotional intelligence.

What type of skills will young business office specialists need?

Dr. Elizabeth Keavney Ph.D.

Associate Professor, American Public University System

The ability to examine all sides of an issue, to include long-term consequences and short-term consequences and unintended consequences and intended outcomes is vital. A focus on goals and objectives, instead of depending on an emotional response, will help lead to the best solutions. Public servants should be adaptable and able to work with people from various cultures. They need to have an understanding of how to work with and motivate individuals and groups. Those who can stay engaged and exercise good judgment will fare best in fluid and changing times.

Do you want to know more?

List of business office specialist skills to add to your resume

The most important skills for a business office specialist resume and required skills for a business office specialist to have include:

Patients
Insurance Verification
Customer Service
Payroll
Patient Registration
Data Entry
Billing Issues
Insurance Claims
PET
Insurance Benefits
Lab Reports
Patient Care
Physician Orders
A/P
Multi-Line Telephone
Patient Accounts

Medicaid
CPT
Phone Calls
Front Desk
HIPAA
Patient Charts
Computer System
ICD-9
Insurance Billing
Medical Billing
Appointment Scheduling
Bank Deposits
Insurance Coverage
Patient Payments
BOM
EOB

Patient Appointments
A/R
Insurance Carriers
Hippa
Patient Demographics
Billing System
Insurance Payments
PT
Patient Data
Student Accounts
Control Processes
Telephone Calls
Geographical Location
HR
Multi-Line Phone System
Verbal Orders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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