Top Business Office Specialist Skills

Below we've compiled a list of the most important skills for a Business Office Specialist. We ranked the top skills based on the percentage of Business Office Specialist resumes they appeared on. For example, 13.0% of Business Office Specialist resumes contained Insurance Companies as a skill. Let's find out what skills a Business Office Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Business Office Specialist resumes in 2020. Read below to see the full list.

1. Insurance Companies

high Demand
Here's how Insurance Companies is used in Business Office Specialist jobs:
  • Ensured proper and timely preparation of medical claims to various insurance companies either electronically or by paper.
  • Prepared and submitted completed claims to various insurance companies and Medicare either electronically or by paper.
  • Maintain business relationships with nurse case managers at insurance companies to facilitate prescription approvals.
  • Contacted insurance companies daily regarding eligibility, referrals, authorizations, payments, denials.
  • Collect authorizations from commercial insurance companies.
  • Called insurance companies and reviewed claims, filed appeals on insurance websites as well as on paper.
  • Call insurance companies to start outpatient, inpatient and emergency notifications and also check for benefits.
  • Developed a new process for billing that reduced monies due from insurance companies by 60%.
  • Worked with a variety of Insurance companies for approval and verification of patients.
  • Follow up with patients and insurance companies for status of remitting unpaid claims.
  • Research claims by contacting insurance companies to get accurate information about future payments.
  • Analyzed collectors desktop to maintain timely payment from insurance companies and patients.
  • Handle inbound calls from patients, physician offices and or insurance companies.
  • Follow up with insurance companies on unpaid claims, send out appeals.
  • Assist our follow up department with retrieving money from insurance companies.
  • Work with Insurance companies to resolve coding issues on denied charges.
  • Called insurance companies in an effort to collect on medical claims.
  • Called insurance companies in an effort to assist with claims management.
  • Prepare and process all refunds for patients and/or insurance companies.
  • Contacted Insurance Companies for Patient Benefits or Claim Status

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2. Patient Care

high Demand
Here's how Patient Care is used in Business Office Specialist jobs:
  • Help our clinicians focus on patient care by providing them the support they need in a variety of areas.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being in weekly conference meetings.
  • Planned and coordinated logistics and materials for business development meetings, patient care conference meetings and staff events.
  • Collaborate and assist, with the Clinical Manger, on aspect of patient care and office procedures.
  • Enter in the Company system calendar of disciplines involved in patient care.
  • Transcribed and prepared documents for department administration, patient care, and general correspondence.

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3. Medical Records

high Demand
Here's how Medical Records is used in Business Office Specialist jobs:
  • Provided quality customer relations to patients regarding their medical records and Primary Care Physician referrals.
  • Audit medical records and patient charts for regulatory compliance and accuracy.
  • Submit all requested medical records information for insurance appeal/processing.
  • Managed office equipment and medical records areas.
  • Obtain medical records for supporting documentation.
  • Maintained and secured medical records.
  • Review benefit language and medical records to assist in completion of requested services, to meet health plan requirements.
  • Processed records release for records requested by outside office facilities, prepared medical records as requested by the patient.
  • Sorted through all incoming and out going mail, transferred patient chart onto Electronic medical records, EMR.
  • Transfer and submit medical records via mail, fax and encrypted emails staying in compliance with HIPAA.
  • Maintained patient medical records and data as well as the tracking systems for physician's orders.
  • Call Insurance companies regarding outstanding claims, file appeals, and send medical records when requested.
  • Schedule patient appointments and check in patients, answer phones and assist with medical records.
  • Worked with sites to resolve patient's accounts and obtained medical records and requested referrals.
  • Maintain patient medical records and information, including the tracking systems for physician's orders.
  • Filed medical records, printed itemized statements, and followed up on commercial insurance payments.
  • Assist in maintaining electronic medical records * Supervise over all process of Business Office.
  • Manage the Medical Records Department and send out records in accordance with H.I.P.A.A.
  • Performed Medical Receptionist II, Medical Records Clerk and Billing duties when needed.
  • Assemble and organize admissions packets, patient charts, and medical records rooms.

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4. Business Office

high Demand
Here's how Business Office is used in Business Office Specialist jobs:
  • Perform various business office duties including researching & purchasing necessary software and/or hardware for company use.
  • Presented in-service Joint Commission education for entire business office/served on Joint Commission committee for hospital.
  • Provide excellent support to the business office of a very busy endoscopy ambulatory surgery center.
  • Performed and/or oversaw the completion of all routine and extraordinary business office related tasks.
  • Reorganized business office operational procedures to complete tasks more efficiently.
  • Train business office specialists in other locations within Metropolitan Atlanta.
  • Supervised six skilled nursing facilities business office functions.
  • Communicated effectively with Lead Business Office Specialist.
  • Provide training for staff of the Business Office to ensure employees have the knowledge to do their jobs efficiently and accurately.
  • Conducted a quarterly review of Business Office s to ensure Cash Collection, Record Management adhere to Management Companies Standards.
  • Direct, manage, and coordinate all aspects of two nursing facilities business offices to meet the facilities financial needs.
  • Assist other officer personnel with their assigned duties to ensure seamless operation of the business office and front desk.
  • Serve as front line contact for current or potential students at the Business Office while providing excellent customer service.
  • Assist executive director and business office with management of various projects to bring facility and procedures up to date.
  • Provided help in different areas of the business office; Made the patients and their families visit more pleasant.
  • Assist in interviewing, hiring, training, annual reviews and disciplinary actions for all Business Office staff.
  • Assist Business Office Manager with HR filing and inputting clinicians' medical updates properly in employees' files.
  • Answered phones; greeted visitors; handled filing; ordered medical supplies; and assisted the Business Office Manager
  • Managed four major departments, including, Business Office, Human Resources, Maintenance and Food Services.
  • Covered vacations for all Business office managers, Payroll benefit coordinators and Accounts Payable staff in Connecticut.

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5. Data Entry

high Demand
Here's how Data Entry is used in Business Office Specialist jobs:
  • Reviewed documents and applications for omissions and inconsistencies and assured data entry was completed and accurate on each patient.
  • Provided modeling, data entry, reporting and general administrative capabilities in support of business management processes.
  • Completed data entry Compiled company information and related material and distributed it to candidates.
  • Maintained data entry and retrieval activities to ensure appropriate completion.
  • Promoted quickly to Data Entry Clerk, on a special billing team for monthly billing and budget analysis.
  • Handle eligibility, coding, data entry, accounts receivable, refunds, appeals and provider service.
  • Distributed paperwork from incoming charts to appropriate staff, daily data entry and filing of medical charts.
  • Managed administrative functions for the office, including payroll and data entry of various medical forms.
  • Chart notes to Physicians, Data entry, 10 key, faxing and copying.
  • Used data entry to communicate approvals and to provide next step of authorization process.
  • Enter all care plans for patient, data entry of any paper Oasis.
  • Conducted data entry, organized, and processed data for prospective students.
  • Completed daily scanning, data entry and troubleshooting of patient paperwork.
  • Type, file and compete data entry for each new patient.
  • Review, research and analyze information by using data entry skills.
  • Process and balance large bulk of cash for Data Entry Department.
  • Review a variety of data and perform data entry.
  • Perform high levels of data entry and 10 key.
  • Scheduled all patient appointments and performed data entry.
  • Performed data entry and imported all referrals.

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6. Financial Statements

high Demand
Here's how Financial Statements is used in Business Office Specialist jobs:
  • Researched & gathered data for supervisor/accountants for use in preparation of various financial statements and reports.
  • Performed data entry containing financial statements, bank reconciliation's and inventory.
  • Process accurate documents and financial statements including accounts receivable and payable.
  • Prepared financial statements for accounting related entities.
  • Prepared and coordinated the distribution of monthly financial statements.
  • Greeted and assisted customers, analyzed financial statements, and determined purchase agreement.

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7. Customer Service

high Demand
Here's how Customer Service is used in Business Office Specialist jobs:
  • Provide patients with quality customer service while collecting information with accuracy of data entry.
  • Provided customer services and answered student inquiries regarding financial status.
  • Provided excellent customer service in a courteous and professional manner.
  • Processed customer service orders and performed data entry.
  • Created and implemented new Excel based tracking system to help track all information sent from providers to the customer services department.
  • Skilled and personable student office assistant providing consistent, approachable customer service & a full range of general office support.
  • Admit patients, answer incoming customer service calls, verify insurance, greet patients, and print daily schedules.
  • Provided excellent customer service, by always promptly checking patients in and out in a friendly and caring way.
  • Exhibited exceptional skills in providing customer service to more than 50 administrators within the School of Medicine.
  • Provide administrative, clerical, and customer service support for the operational functions for the care center.
  • Assist customer service representative with adjustments, cash transfers, and sending itemized statements.
  • Greeted and provided excellent customer service of all incoming calls and patients.
  • Provided customer service to patients, doctors, employees, and management.
  • Maintained excellent customer service, which is very essential to the company.
  • Detail oriented, great customer service skills and a positive attitude.
  • Receive and direct call with professional care and customer service.
  • Answer and screen phone calls providing excellent customer service.
  • Exemplified stellar customer service with all peers and guest.
  • Call center phone operator and customer service specialist.
  • Assist in customer service and correspondence.

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8. Medicaid

high Demand
Here's how Medicaid is used in Business Office Specialist jobs:
  • Verify and continuously monitor Medicaid authorizations, approvals, and visits and maintain office supply and medical inventory supply and distribution.
  • Verify and continuously monitor Medicare/Medicaid/Managed Care authorizations, approvals and visits.
  • Verified and continuously monitored Medicaid authorizations, approvals, and visits.
  • Verified insurance including Medicare and Medicaid along with patient information.
  • Processed and monitored Medicaid authorizations, approvals, and visits.
  • Facilitate all Medicaid inquiries and new applications.
  • Verified eligibility for Medicaid and Medicare patients.
  • Bill and collect $1.5-2 million per month of Medicare, Medicaid and commercial insurance claims as well as private payments.
  • Run daily reports and audits on the LHT, spend downs, Medicaid open items, and private pay/ SP collections.
  • Verify Financial backgrounds of any prospective admissions Skills Used My long history of Follow Up With Medicaid Privates and Contracts.
  • Account management to monitor monthly Medicaid, Medicare, and prescription insurance PBM changes to avoid delay in payments.
  • Scheduled all visits based on patient needs, staff experience, and geographical location per Medicare / Medicaid guidelines.
  • Submit the required forms and documentation to the local Department of Social Services offices for any Medicaid residents.
  • Maintain an accurate accounting of patient trust funds to be submitted with any renewal Medicaid applications for residents.
  • Verify and continuously monitor patient authorizations (Medicare, Medicaid and all private insurance).
  • Experience billing Patients, Clients, Medicare, Medicaid, and all Third-Party Insurance companies.
  • Verified and to monitor Medicaid and private insurance authorizations, approvals, and visits.
  • Submit Medicare, Medicaid, commercial claims and negotiate rates with carries.
  • Monitor Medicaid pending, admission risks and patient level of care changes.
  • Work with Medicaid system to check eligibility and help patients apply online.

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9. Phone Calls

high Demand
Here's how Phone Calls is used in Business Office Specialist jobs:
  • Provided timely, courteous, and knowledgeable responses to all information requests; answered and transferred phone calls.
  • Performed receptionist duties including answering phone calls, directing calls and visitors.
  • Answered and directed phone calls with a peak of 30 calls daily.
  • Answered customer phone calls, routed calls to the appropriate clinic personnel.
  • Answered phone calls, managed appointments and handled patients needs.
  • Processed incoming phone calls and routed as needed.
  • Answered phone calls and assisted with phone system.
  • Handled heavy flow of incoming phone calls.
  • Review accounts, phone calls, dialogue and receive feedbackin a positive manner to help achieve your own personal goals.
  • Utilized a multi line phone system and directed phone calls to the entire facility.
  • Triaged patient phone calls and arranged patient payment plans.
  • Answer multi-line phone calls and take messages.
  • Answer incoming phone calls from customers Resolve issues regarding shipping and/or orders Tax preparation Administrative and office Support

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10. Office Supplies

high Demand
Here's how Office Supplies is used in Business Office Specialist jobs:
  • Hold responsibility in monitoring all orders of office supplies, as well as in aiding medical inventory and distribution processes.
  • Ordered and maintained office supplies, keeping within budget
  • Make weekly orders of medical and office supplies.
  • Keep inventory of office supplies and nursing supplies.
  • Order office supplies, maintain fax and copier.
  • Ordered and maintained patient and office supplies.
  • Answer multi-line phone system Maintain inventory of medical office supplies and distribute.

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11. Physician Orders

high Demand
Here's how Physician Orders is used in Business Office Specialist jobs:
  • Maintain patient records and process/follow-up on physician orders.
  • Entered changes to the frequencies and physician orders into the data base system to create verbal orders.
  • Maintain and print patient medication changes - Typing, printing, mailing and filing physician orders.
  • Coordinated and tracked caregiver visits to ensure all visits were scheduled in compliance with physician orders.
  • Handled the filing & posting of all physician orders to patient's charts.
  • Mail and track physician orders including re-submitting per company policy & procedures.
  • Carry out filing, scanning, and faxing of all physician orders.
  • Fax and keep track of physician orders for new/current patients.
  • Enter physician orders in to data entry system for completeness.
  • Processed physician orders in and out of office.
  • Helped office manager with physician orders and made sure they were back signed in a timely manner.
  • Manage nurses schedules daily as well as process physician orders in regards to patient care.
  • Process physician orders to ensure quality patient care.

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12. Front Desk

high Demand
Here's how Front Desk is used in Business Office Specialist jobs:
  • Assisted with front desk responsibilities: greeting visitors, answering phones, distributing incoming mail, faxing medical documents.
  • Worked at front desk while coordinating patient schedule and referrals to primary care doctors and specialists.
  • Front desk, posting charges, scheduling, switchboard, insurance benefits and eligibility,
  • Provide backup for front desk, and Patient Services phone calls as needed.
  • Make corrections to claims for errors made from front desk to Back office.
  • Supervised a staff of six, department managers and front desk staff.
  • Front desk greet and register patients for surgical procedures.
  • Front Desk Patient Admissions For outpatient procedures.
  • Front desk management on weekends.
  • Front Desk Receptionist/Customer service skills in regards to computerized scheduling and data entry, managing call from patients and insurance companies.
  • Assist with the front desk answering phones,helping with residents needs.
  • Manage overall front desk operations.Process client registrations.Obtain authorizations, for all out-patient and in-patient services.

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13. Data Input

high Demand
Here's how Data Input is used in Business Office Specialist jobs:
  • Performed a variety of clerical and billing duties, including accurate data input.
  • Performed various clerical and billing duties including, accuracy of data input.
  • Be responsible for performance and accuracy of data input.

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14. Geographical Location

average Demand
Here's how Geographical Location is used in Business Office Specialist jobs:
  • Schedule visits based upon patient needs, staff experience, and geographical location.
  • Scheduled all visits on patient needs, staff experience, and geographical location.
  • Schedule all visits based on patient needs, geographical location.

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15. Patient Accounts

average Demand
Here's how Patient Accounts is used in Business Office Specialist jobs:
  • Researched and did secondary insurance billing; analyzed contracts and figured adjustments on patient accounts.
  • Prepare collections report for unpaid patient accounts
  • Managed all patient accounts, setup payment plan arrangements, and followed up on accounts based on reporting in NextGen EMR.
  • Collect due balances on Bad Debt/Suspended accounts, reinstating patient accounts to allow provider in practice to see them.
  • Follow up on patient accounts to ensure maximum reimbursement is received as timely as possible.
  • Handle Medicaid primary from standard Medicaid to Medicaid Managed Care on patient accounts.
  • Trained new staff in Registration, Patient Accounts, and Hospital Coding.
  • Answer routine questions regarding patient accounts from a switchboard with multiple lines.
  • Check out patients, manage patient accounts and collect payments.
  • Posted payments to patient accounts, filing, data entry.
  • Maintained patient accounts for payment, processed adjustments, issued refunds.
  • Maintained patient accounts for payment, processed adjustments, issuedrefunds.

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16. Appointment Scheduling

average Demand
Here's how Appointment Scheduling is used in Business Office Specialist jobs:
  • Ensured that the appointment scheduling ran smoothly.
  • Coordinated check-in/check-out, appointment scheduling, medical billing and patient financial responsibilities for each office location.
  • Performed extensive patient and provider information data entry and coordinated appointment scheduling.
  • Served as primary client interface to ensure proper regular appointment scheduling.
  • Performed reception and appointment scheduling.
  • Process Patient/Client Payments Balance Cash Drawer Complaint Resolution Answer Customer Inquiries Maintain OSHA Standards Follow HIPPA Rules & Regulations Appointment Scheduling

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17. Accurate Submission

average Demand
Here's how Accurate Submission is used in Business Office Specialist jobs:
  • Assisted in the timely and accurate submission of billing and payroll.
  • Assist and perform accurate submission of billing and payroll.
  • Participated and worked in a collaborative manner to assist in the timely and accurate submission of billing and payroll.

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18. Scheduling Appointments

average Demand
Here's how Scheduling Appointments is used in Business Office Specialist jobs:
  • Provided friendly and professional customer service to inmate families and official visitors while scheduling appointments and retrieving property.
  • Supervised 2 work-study students each semester, providing guidance on maintaining calendars and scheduling appointments.
  • Assist insurance carriers with authorizations and primary care physicians with scheduling appointments.
  • Arrange interpreter services and/or transportation services for patients when scheduling appointments.
  • Maintained and coordinated calendars, scheduling appointments, meetings and travel company-wide.
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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19. Billing Questions

average Demand
Here's how Billing Questions is used in Business Office Specialist jobs:
  • Answer any billing questions and payment extension/service requests.
  • Handle correspondence from insurance companies regarding billing questions, billing issues, and medical claim denials.
  • Answer billing questions, post payments, make payment arrangements, merge accounts.
  • Assisted residents and families with their personal needs account and billing questions.
  • Answer all billing questions and set up payment arrangements.
  • Handled large volume of customer inquiries; regarding service complaints, billing questions, payments, inquiries.

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20. CPT

average Demand
Here's how CPT is used in Business Office Specialist jobs:
  • File insurance claims including Medicare/Medicaid Code outpatient visits using CPT-4
  • Maintain a complete understanding of HCPCS/ICD/CPT oncology coding and specific carrier requirements/knowledge.
  • Reviewed and submitted claims electronically and by paper all while ensuring all CPT, ICD-9, and HCPCS codes were correct.
  • Limited medical office training, that includes medical terminology, ICD-9, CPT coding & managed care insurance plans.
  • Enter patient charges to be submitted to insurance for remittance using CPT, ICD 10 codes with modifiers when needed.
  • Verified charges on claims and assigned valid ICD-9 and CPT codes to ensure appropriate reimbursement.

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21. A/R

average Demand
Here's how A/R is used in Business Office Specialist jobs:
  • Reduced outstanding A/R over 120 days to 10%, Collected 85% of net revenues monthly.
  • Worked with Bookkeepers and Administrators to keep A/R at a low.
  • Worked on A/R everyday to avoid delinquency.
  • Meet exceed/minimum verification quota of 30 patients per day typically 40+ Knowledge of AdvantX A/R system.
  • Specialize services billing for school districts A/P and A/R Purchasing
  • Reduced A/R liability by customer relationship building and professional collection techniques.

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22. Icd-9

average Demand
Here's how Icd-9 is used in Business Office Specialist jobs:
  • Trained under ICD-9 Coding, verified and reordered doctors' orders as needed for approval by Medicare
  • Oversee hospital wide chart audits medical terminology and ICD-9 codes and CRT.
  • Code charges using ICD-9 and CPT-4 coding manuals and enter into the MYSIS computerized patient management system.
  • Used ICD-9 and CPT codes daily to code office visits and ophthalmic surgeries performed by physicians.
  • Coded and posted the patient encounters in accordance to ICD-9 regulations.
  • Performed charge entry, to include ICD-9 and PQRI codes.

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23. Hipaa

average Demand
Here's how Hipaa is used in Business Office Specialist jobs:
  • Understand and adhere to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.
  • Maintain patient's clinical records filling and accuracy per HIPAA and Medicare guidelines.
  • Abided by all HIPAA regulations and company policies.
  • Developed and executed policies and procedures that effectively managed the information needs of the organization and always following HIPAA guidelines.
  • Demonstrated superb ability to work with confidential and sensitive information adhering to HIPAA privacy rules compliance and internal organizational policies.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

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24. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Business Office Specialist jobs:
  • Verified insurance on all patients for the hospital, and filled out payment arrangements with all patients.
  • Worked with patients on making payment arrangements.
  • Call and schedule payment arrangements for private pay accounts.
  • Assisted patients with payment arrangements.
  • Set up payment arrangements with customers and took payments over the phone.
  • Provided financial counseling to patients for estimation of payments, payment arrangements, and financial policies and procedures.

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25. Computer System

average Demand
Here's how Computer System is used in Business Office Specialist jobs:
  • Scheduled RN/LPN/PT/OT/ST/MSW/RD as needed in the computer system (AMS3 and Homecare Home Base).
  • Created cash report and deposits.Set up appointments in the computer system for various providers.
  • Filed business travel receipts Used excel and spreadsheets to organize travel expenses Copied and scanned travel documents into computer system Activities
  • Managed contract information; corrected inaccuracies using a proprietary computer system; proofed and processed contracts in accordance with dealer information.
  • Collect all necessary customer information to complete transaction, using approved documents and computer system entry, while maintaining confidentiality.
  • Trained new and existing staff on new computer systems and facilitated communication between clinic and systems support specialists.

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26. Patient Registration

average Demand
Here's how Patient Registration is used in Business Office Specialist jobs:
  • Conducted patient registration and intake processes; managed scheduling and appointments utilizing proprietary database.
  • Handled patient registrations, verified insurances, and collected patient liability.
  • Performed patient registration, insurance verification and patient scheduling for family practice office.
  • Interviewed patients to obtain all necessary information for patient registration.
  • Supervised patient registration and scheduling for five medical doctors and 20 practitioners.
  • Employed computerized system to complete patient registration process and coordinate appointments.

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27. Bank Deposits

average Demand
Here's how Bank Deposits is used in Business Office Specialist jobs:
  • Maintain Cash receipt records Assist students with account balance inquiries and tuition payments Reconcile daily receipts and prepare daily bank deposits.
  • Prepare and reconcile daily recaps, spread sheets, Accounts Receivable, bank deposits and month-end reports.
  • Received and counts cash, making daily bank deposits and reconciling to accounts receivable reports.
  • Reconcile daily checks/cash for bank deposits and payment postings.
  • Reconciled and prepared cash for central bank deposits.
  • Reconciled bank deposits and handled Petty cash.
  • Reconciled and processes daily bank deposits.
  • Reconcile monthly transactions, bank deposits.
  • Prepared receipts for monthly bank deposits.
  • Enter Cash, checks, issues receipts, balance daily cash receipts and preparers daily bank deposits.
  • Increased business growth by coleetcing payments, filing and posting insurance payments and bank deposits.

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28. Hippa

low Demand
Here's how Hippa is used in Business Office Specialist jobs:
  • Educated myself on all insurance contract changes and helped implement HIPPA changes within the office.
  • Abided by the HIPPA laws pertaining to patient information.
  • Retrieved or initiated patient medical history and examination file while maintaining confidentiality and compliance with all HIPPA regulations.
  • Maintain high level of professionalism and confidentiality, ensuring HIPPA guidelines are followed.
  • Maintained confidentiality of patient information; abiding by HIPPA guidelines.
  • Verified releases of information according to HIPPA regulations.

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29. Patient Payments

low Demand
Here's how Patient Payments is used in Business Office Specialist jobs:
  • Posted patient payments/deposits to patient medical accounts.
  • Fill in for medicare and medicaid payment entry, commercial insurance payments as well as patient payments.
  • Processed patient payments by phone and by mail and posted to proper accounts.
  • Posted patient payments and insurance payments, both manually and electronically.
  • Accept patient payments made with cash, check or credit card.
  • Oversee collection of patient payments at the time of service.
  • Collected and processed patient payments at time of service.
  • Research and resolve discrepancies with insurance and patient payments.
  • Processed Insurance & Patient Payments.
  • Filed patient payments into electronical filing system.

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30. Clinical Staff

low Demand
Here's how Clinical Staff is used in Business Office Specialist jobs:
  • Provided extensive administrative support to clinical staff and Therapy Groups.
  • Maintained communication with clinical staff in order to retrieve visit notes, SOC, ROC, and DC reports for patients.
  • Scheduled clinical staff under Medicare guidelines, verification of mileage and time sheets of nursing and therapy staff.
  • Utilized the AMS2/AMS3 system to expedite patient scheduling for all clinical staff.
  • Communicate with clinical staff and physicians.
  • Developed excellent working relationships with all clinical staff members and professional skills for working with difficult patients.

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31. Billing System

low Demand
Here's how Billing System is used in Business Office Specialist jobs:
  • Entered patient information into billing system with accuracy and efficiency.
  • Input Current Procedural Terminology and diagnostic codes into billing system.
  • Gathered ICD-10 information (CPT Codes and diagnosis codes) from individual patient charts and entered into company s billing system.
  • Maintain and develop specific billing system needs based on ever changing billing and insurances requirements.
  • Input patient visit data into billing system to ensure accurate and timely billing process.
  • Enter all customer readings into MEC billing system for monthly invoicing to customers.
  • Input patient visit data into the billing system.
  • Trained and certified to work in the various billing systems hospital (Invision) or physician (Signature).
  • trained in private insurance as well as Medicare & Medicaid billing systems, insurance verification and recertification.
  • Tested new billing system implementation of "Touch Work and Epic" to ensure successful rollout to all business units.

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32. Control Processes

low Demand
Here's how Control Processes is used in Business Office Specialist jobs:
  • Participate in Inventory Control processes.
  • Participated in Inventory Control processes Scheduled all visits based on patient needs, staff experience, and geographical location.

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33. Appropriate Person

low Demand
Here's how Appropriate Person is used in Business Office Specialist jobs:
  • Greet visitors, ascertains nature of business, provides information or conducts visitors to the appropriate person.
  • Answered office telephones courteously and relayed messages to appropriate person.
  • Answer phone deliver messages for appropriate personnel.Interact with Managers and nurses on request for service
  • Answer multi line telephone for entire office and forward calls to appropriate personnel.
  • Answer phones in a timely manner and directed call to appropriate personnel.
  • Directed calls to appropriate personnel, scheduled/reschedule appointments collected payments, reconciled daily financial reports.

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34. Amedisys

low Demand
Here's how Amedisys is used in Business Office Specialist jobs:
  • Arranged new hire orientation; entered employee's time using Amedisys1 system for submission of payroll and billing.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with all state, Medicare and Amedisys policies.
  • Started working with Amedisys as a C.N.A full time then moved into the office.
  • Complete all clinician and patient schedules using Amedisys computer software.
  • Promoted in 2016 to manage all patients' schedules for Parkersburg Amedisys office.

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35. Efficient Ways

low Demand
Here's how Efficient Ways is used in Business Office Specialist jobs:
  • Demonstrated a desire to set and meet objectives and find increasingly efficient ways to perform tasks.
  • Establish objectives and develop efficient ways to perform tasks.
  • Find increasingly efficient ways to perform task.

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36. Patient Demographics

low Demand
Here's how Patient Demographics is used in Business Office Specialist jobs:
  • Input patient demographics, insurance, diagnosis and orders data into AMS2, ensuring accurate information and timely input.
  • Verify Insurance and patient demographics, prepare encounter forms for next day appointments, audit new program implements.
  • Input all patient demographics during the build of the permanent account central database.
  • Obtain and maintain current patient demographics.
  • Utilized Care Cloud System to document patient demographics, logged new patient insurance information, and verified existing patient insurance information.
  • Scheduled patient appointments, verified insurance, input patient demographics and contacted doctors office for medical reports and prescription verification.

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37. Medical Billing

low Demand
Here's how Medical Billing is used in Business Office Specialist jobs:
  • Completed training for medical billing.
  • Specialize in intake and medical billing; assure all patient data is collected and correctlydocumented in patient database.
  • Schedule new Patient appointments, follow-up appointments and collections, Medical Billing and Eligibility verification with various insurance carriers.
  • Managed medical billing data entry which included inputting of diagnostic and procedure codes.
  • Trained other business office staff in medical billing and insurance requirements.
  • Negotiated insurance contract agreements, handled medical billing inquiries submitted by patients, physicians and insurance providers.

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38. Verbal Orders

low Demand
Here's how Verbal Orders is used in Business Office Specialist jobs:
  • Compiled statistical data for admissions: discharges, post hospital and verbal orders.
  • Provided nursing staff with proper scheduling of eligible patient with verbal orders.
  • Process verbal orders and 485's to doctors offices for signature.
  • Enter all verbal orders to be sent to physician.
  • Followed up on verbal orders sent to MD for signature, but not received back in a timely manner.

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39. RN

low Demand
Here's how RN is used in Business Office Specialist jobs:
  • Performed audits on graduating and active students to determine eligibility in dispersing or returning Title IV funding and alternative financing.
  • Coordinate contact with alternate charity options for customers experiencing crisis and financial burden to insure all accounts were funded expeditiously
  • Contacted insurance companies and used online resources to verify patient coverage and obtain information concerning extent of benefits.
  • Reviewed and processed attorney requests for statements and other information needed to resolve accounts.
  • Verify insurance eligibility for scheduled patients by telephone, internet, and/or facsimile.
  • Conducted research concerning new products and general commodity requirements.
  • Follow internal protocols regarding internal departmental communications.
  • Motivated patients to schedule return appointments.
  • Meet with employers and workers compensation carriers to review evaluate and discuss specific problems and concerns per case management guidelines.
  • Account Specialist Apply basic accounting knowledge to process Request for Pays and Travel Reimbursements at the University of Northern Iowa.
  • Experience using different systems to verify insurance coverage both internal (IDX, Mainframe) and external (WHIN).
  • Worked with internal partners to communicate any billing/resident issues that could potentially lead to delays in admitting new residents.
  • Filed return invoices in the appropriate folders to be sent back to the sites for updated address information.
  • Input analysis findings into the Return to Title IV calculation using the CampusVue program or CPS in IFAP.
  • Partnered with vendors, participating in furniture presentations to offer clients the best applications for their individual needs.
  • Greet internal and external customers, serving as the first point of contact in assisting client's needs.
  • Facilitated delivery of medical supplies to home health medical staff and patients' homes with quick turnaround.
  • Reconcile purchase journal, update accrual log at end of month, established and maintained vendor files.
  • General Ledger - Responsible for preparing monthly journal entries and preparing the monthly financial reports.
  • Handled customer service and financial aspects of returns and damaged items Performed data entry functions.

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40. Student Accounts

low Demand
Here's how Student Accounts is used in Business Office Specialist jobs:
  • Submitted deposit daily to Student Accounts department
  • Post tuition, resource fees, Title IV, and other financial aid to student accounts in compliance with applicable regulations.
  • Disburse funds to student accounts accurately and timely in compliance with applicable regulations, processes and policies.
  • Respond to staff, faculty and administrators regarding questions relating to student accounts receivable.
  • Remove financial holds and RUF holds on student accounts for registration purposes.
  • Monitored 2,000 student accounts and collected outstanding fee payments.
  • Tracked invoice status of student accounts Processed mail and other departmental correspondence
  • Analyze student accounts, billing, receivables, student refunds, many other assigned duties.

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41. HR

low Demand
Here's how HR is used in Business Office Specialist jobs:
  • Determined Title IV eligibility through an approved needs analysis Financial Aid software system for student requesting Financial Aid.
  • Key responsibilities include performing general departmental office support/duties for HR department.
  • Assist in a variety of human resource (HR) functions including talent acquisition, benefit management, and benefits awareness.
  • Confer with management to ensure patient progression and HIPAA regulations are implemented through proper course of care.
  • Initiate account adjustments, process client payments, refunds and reconciliation of client records within the EHR.
  • Place orders through order entry system as written by physicians, request in-house beds on admissions.
  • Assisted with numerous third party and hospital billing problem calls through the hospital call center.
  • Facilitated admissions process of patients to hospice care from initial referral through discharge.
  • Updated and maintained the schedules on a regular basis throughout the day.
  • Verified Medicare, Medicaid and private insurance benefits through the appropriate agencies.
  • Register patients through ER, Inpatient, or outpatient testing.
  • Tracked and maintained file intake completion through the enrollment process.
  • Reduced team needs from 3 to 1.5 members through efficiency.
  • Provide excellent customer service through the check in/check-out process.
  • Receive and import historical charts into the patients EHR.
  • Devised and entered work schedules for three departments.
  • Supported the HR Business Partners in employee relations.
  • Assisted new software clients through the implementation process.
  • Issue license plates and registrations through CVR.
  • Post all incoming patient payments through AS400.

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42. EOB

low Demand
Here's how EOB is used in Business Office Specialist jobs:
  • Researched checks and EOB's to determine which accounts receivable system payments were to be posted into.
  • Process EOB'S for denials and rejection of claims.
  • Reviewed EOB s for issues and adjustments.
  • Calculated and reported insurance information using EobOne software.
  • Work Credit Balance report and generate forms with EOB's & patient payments to refund appropriate party.
  • Attach the appropriate Medicare letters, Op Reports, or EOB's to expedite the payment process.

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43. Telephone Calls

low Demand
Here's how Telephone Calls is used in Business Office Specialist jobs:
  • Handle any telephone calls and assists clients as well as other staff with any information.
  • Answered and responded to telephone calls promptly, appropriately, and courteously.
  • Answer telephone calls in regards to account questions.
  • Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Received and directed telephone calls and relayed conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Performed Pre-Registration duties including making confirmation telephone calls, and verifying patient insurance and demographic information.

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44. Staff Members

low Demand
Here's how Staff Members is used in Business Office Specialist jobs:
  • Handled employee call offs and made the determination of the replacement of the staff members according to state regulations.
  • Trained and mentored staff members on office policies and procedures pertaining to job duties.
  • Create and implement action plans for 22 staff members to aid new processes.
  • Train and orient new staff members within the department.
  • Provided training for staff members and coordinated daily workflow of the cash posting staff.
  • Assisted in training 30 staff members in usage of Systoc.

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45. Special Projects

low Demand
Here's how Special Projects is used in Business Office Specialist jobs:
  • Organize and complete special projects, including resolving difficult receivable accounts in conjunction with corporate legal departments.
  • Team leader, perform tuition audits, cross train employees, and perform special projects as needed.
  • Managed special projects including conversion of forensic case management files, public assistance intake documents, and food assistance replacement affidavits.
  • Execute special projects such as weekly and monthly credit decision changes to meet departmental and organizational goals while assisting company executives.
  • Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office responsibilities.
  • Provided administrative support for Operations; assisted Director and Senior Analyst with special projects.

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46. Patient Files

low Demand
Here's how Patient Files is used in Business Office Specialist jobs:
  • Assembled new patient files, broke down charts, and scheduled charts for distribution for off-site storing.
  • Managed patient intake, physician orders database and maintained patient files.
  • Maintain patient files and Physician signatures according to State requirements.
  • Submit completed new patient files for processing.
  • Maintain a procedure for active patient files.
  • Process all physician orders for scheduling Maintain patient files and corresponding documents.
  • Maintain accurate patient files Billing Insurance verification Management of the physicians schedule

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20 Most Common Skill for a Business Office Specialist

Insurance Companies16%
Patient Care11.9%
Medical Records11.3%
Business Office9.5%
Data Entry7.4%
Financial Statements7.1%
Customer Service6%
Medicaid5.2%

Typical Skill-Sets Required For A Business Office Specialist

RankSkillPercentage of ResumesPercentage
1
1
Insurance Companies
Insurance Companies
13%
13%
2
2
Patient Care
Patient Care
9.6%
9.6%
3
3
Medical Records
Medical Records
9.2%
9.2%
4
4
Business Office
Business Office
7.7%
7.7%
5
5
Data Entry
Data Entry
6%
6%
6
6
Financial Statements
Financial Statements
5.8%
5.8%
7
7
Customer Service
Customer Service
4.8%
4.8%
8
8
Medicaid
Medicaid
4.2%
4.2%
9
9
Phone Calls
Phone Calls
3.8%
3.8%
10
10
Office Supplies
Office Supplies
2.2%
2.2%
11
11
Physician Orders
Physician Orders
2%
2%
12
12
Front Desk
Front Desk
2%
2%
13
13
Data Input
Data Input
1.7%
1.7%
14
14
Geographical Location
Geographical Location
1.6%
1.6%
15
15
Patient Accounts
Patient Accounts
1.5%
1.5%
16
16
Appointment Scheduling
Appointment Scheduling
1.4%
1.4%
17
17
Accurate Submission
Accurate Submission
1.3%
1.3%
18
18
Scheduling Appointments
Scheduling Appointments
1.2%
1.2%
19
19
Billing Questions
Billing Questions
1.1%
1.1%
20
20
CPT
CPT
1.1%
1.1%
21
21
A/R
A/R
1%
1%
22
22
Icd-9
Icd-9
1%
1%
23
23
Hipaa
Hipaa
1%
1%
24
24
Payment Arrangements
Payment Arrangements
1%
1%
25
25
Computer System
Computer System
0.9%
0.9%
26
26
Patient Registration
Patient Registration
0.9%
0.9%
27
27
Bank Deposits
Bank Deposits
0.9%
0.9%
28
28
Hippa
Hippa
0.9%
0.9%
29
29
Patient Payments
Patient Payments
0.9%
0.9%
30
30
Clinical Staff
Clinical Staff
0.8%
0.8%
31
31
Billing System
Billing System
0.8%
0.8%
32
32
Control Processes
Control Processes
0.8%
0.8%
33
33
Appropriate Person
Appropriate Person
0.7%
0.7%
34
34
Amedisys
Amedisys
0.7%
0.7%
35
35
Efficient Ways
Efficient Ways
0.6%
0.6%
36
36
Patient Demographics
Patient Demographics
0.6%
0.6%
37
37
Medical Billing
Medical Billing
0.6%
0.6%
38
38
Verbal Orders
Verbal Orders
0.6%
0.6%
39
39
RN
RN
0.6%
0.6%
40
40
Student Accounts
Student Accounts
0.6%
0.6%
41
41
HR
HR
0.5%
0.5%
42
42
EOB
EOB
0.5%
0.5%
43
43
Telephone Calls
Telephone Calls
0.5%
0.5%
44
44
Staff Members
Staff Members
0.5%
0.5%
45
45
Special Projects
Special Projects
0.5%
0.5%
46
46
Patient Files
Patient Files
0.5%
0.5%

39,070 Business Office Specialist Jobs

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