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Business operations analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jim McClenahan,

Hanna Kim Ph.D.

Business operations analyst example skills

Below we've compiled a list of the most critical business operations analyst skills. We ranked the top skills for business operations analysts based on the percentage of resumes they appeared on. For example, 15.0% of business operations analyst resumes contained provide management as a skill. Continue reading to find out what skills a business operations analyst needs to be successful in the workplace.

15 business operations analyst skills for your resume and career

1. Provide Management

Here's how business operations analysts use provide management:

Provide Management Information and summary statements on statistical analysis to Team Leaders and ChangeProject Managers on progress against allocated tasks.
Provide management input/ recommendations on revenue and cost assumptions, and help drive improvements in profitability.

2. Analyze Data

Analyze data or data analysis refers to the practice of studying, organizing, and transforming data to make it more useful. It also includes the cleansing of non-useful information which helps in better decision making regarding any particular matter. Analyze data is a practice that is used widely in the field of business, social sciences, and science.

Here's how business operations analysts use analyze data:

Develop queries/stored procedures to retrieve and analyze data for projects, program, or reports requiring sophisticated inferential techniques.
Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.

3. Shared Services

Here's how business operations analysts use shared services:

Performed various accounting tasks for the Corporate, Chemical and Petroleum Products Sectors as part of the shared services organization.
Worked with team that formed the Shared Services organization providing the long term strategy for Amoco accounting and finance functions.

4. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how business operations analysts use hr:

Created and maintained Business Development shared server files to include all contracts, HR docs and won and lost opportunity files.
Worked with the HR team from various Business Units in finalizing the nominations for GC for each phase.

5. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how business operations analysts use business operations:

Support day-to-day business operations including revenue recognition and bookings ensuring quality and turnaround SLA were met.
Hired as a Business Operations Coordinator and assumed the responsibilities of a Business Analyst.

6. Operational Efficiency

Operational Efficiency is a form of measurement that determines the profit a company makes given the investment of funds into the company's operation. A company's operating costs may include any overhead -- an office's leased space -- in addition to office material costs, such as paper, ink, and staples; employee salaries; and any resources required to make the product.

Here's how business operations analysts use operational efficiency:

Delivered innovative business and solutions improvements for organizational improvement, operational efficiency and to creatively meet goals and resolve operational issues.
Establish a data infrastructure transformation needed to better measure operational efficiency, identify workload bottlenecks, and propose process improvement opportunities.

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7. Power Bi

Here's how business operations analysts use power bi:

Served as the Subject Matter Expert for Power BI Dashboards with Portal integration and Data Model design.
Performed business report analysis using Microsoft pivot and Power BI for HR and payroll module.

8. Project Management

Here's how business operations analysts use project management:

Provided Project Management Support including scheduling meetings, facilitating adherence to agendas, project planning, and detailed documentation of minutes.
Prepared various project management reports and made regular presentations to the steering committee/executive management on the status of various projects.

9. Data Analysis

Here's how business operations analysts use data analysis:

Analyzed current pricing strategy, recommended modifications based on data analysis, and implemented changes in order to increase company yield.
Provide operational support to business unit leaders through performance and data analysis, business case development, and resource database maintenance.

10. Process Improvement

Here's how business operations analysts use process improvement:

Research and execute process improvements, documentation enhancements, and system control improvements to enhance processing capabilities and minimize risk.
Devised process improvement tasks to refine department's visibility of input errors and communication tools highlighting daily task accomplishments.

11. Strong Analytical

Here's how business operations analysts use strong analytical:

Manipulate large sets of data with strong analytical, organizational, presentation and problem-solving skills.
Demonstrate strong analytical skills coupled with sound business judgment and strategic perspective.

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business operations analysts use customer service:

Managed day-to-day operational reporting and controls within outsourced customer service delivery vendor network and performed third party call center site audits.
Gathered audit data and criteria and determined customer service business process changes based on quality monitoring and performance review.

13. Pivot Tables

A pivot table is a technique used in data processing to arrange and rearrange statistics to prioritize useful information. The aim of a pivot table is to summarize the findings and interpretations of the data extracted. Pivot tables take information from a database or spreadsheet to report sums, average, and other such statistics. This technique is integral to data analysis since it turns the data to view it from different lenses and perspectives.

Here's how business operations analysts use pivot tables:

Worked on reporting of campaign performance and Post campaign analysis which included creating dashboard reports, pivot tables and other KPI reports
Input data into business presentations using power point, pivot tables, macros and excel with charts and graphs representing data.

14. Financial Analysis

Here's how business operations analysts use financial analysis:

Apply statistical and financial analysis such as cost analysis, performance analysis, regression and forecasting analysis.
Provided value added financial analysis of key management reports and interpretation of results to our internal customers.

15. Business Processes

Here's how business operations analysts use business processes:

Analyzed and tested various requirements and business processes for an invoice and budget tracking database; maintained database information.
Performed daily monitoring of core business processes across multiple applications and provided input to operation reports and client meetings.

5 Business Operations Analyst resume examples

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What skills help Business Operations Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business operations analyst resumes?

Jim McClenahan

Director of Career and Corporate Outreach, University of Nevada, Reno

Most importantly, skills that are customized for the job you are applying. Someone could work in a restaurant and have great customer management skills that would work well in a bank. The key is identifying "transferrable skills"-how what you did is relevant for the job you are applying. The applicant has to articulate that-don't expect the committee, screener, or HR Recruiter to make the connections. For business majors, the skills that differentiate applicants are technical skills when they are relevant to the job. Data analysis, coding, SQL are often looked for by employers that have a tech focus as preferred skills.

What soft skills should all business operations analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for business operations analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What business operations analyst skills would you recommend for someone trying to advance their career?

A.J. Arreguin

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young business operations analysts need?

Lise Abrams Ph.D.

Professor of Linguistics and Cognitive Science; Coordinator of Cognitive Science, Pomona College

Given the ever-increasing diversity of the workforce, graduates will need to work effectively with heterogeneous groups of people and be able to conceptualize problems from multiple perspectives. Solving today's and future problems requires critical thinking and analysis skills, and graduates will also need to do their part in promoting the accurate dissemination of knowledge. Majors like experimental psychology and cognitive science give their graduates the tools to better understand human behavior through a scientific lens.

Do you want to know more?

List of business operations analyst skills to add to your resume

The most important skills for a business operations analyst resume and required skills for a business operations analyst to have include:

Provide Management
Analyze Data
Shared Services
HR
Business Operations
Operational Efficiency
Power Bi
Project Management
Data Analysis
Process Improvement
Strong Analytical
Customer Service
Pivot Tables
Financial Analysis
Business Processes
Business Analysis

Salesforce
Visualization
Margin Analysis
KPIs
SharePoint
CRM
Visio
Manage Change
VBA
Performance Metrics
Customer Satisfaction
User Acceptance
Business Development
Functional Specifications
Executive Management
Regression

SQL Server
External Clients
Apex
Java
Data Integrity
Sigma
ERP
Customer Care
Financial Data
Macro
SME
Develop Recommendations
Lean Six Sigma
UAT

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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