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Top 50 Business Operations Analyst Skills

Below we've compiled a list of the most important skills for a Business Operations Analyst. We ranked the top skills based on the percentage of Business Operations Analyst resumes they appeared on. For example, 12.0% of Business Operations Analyst resumes contained Business Requirements as a skill. Let's find out what skills a Business Operations Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Business Operations Analyst:

1. Business Requirements

demand arrow
high Demand
Here's how Business Requirements is used in Business Operations Analyst jobs:
  • Managed projects, develop use cases, gather/compose business requirements, and facilitate/execute user acceptance testing, document standard operating procedures.
  • Managed business requirements and processes across multiple departments for all new service implementations hosted via the Iridium Global Gateway.
  • Utilized SQL software to perform various database functions including entry level development business requirements, process improvement.
  • Solicited and wrote business requirements for numerous new product implementation, document generation, and production projects.
  • Collaborate with technology partners to determine efficient solutions by gathering business requirements from clients and assessing needs.
  • Facilitated system enhancements and maintenance by eliciting requirements and ensuring accurate business requirements were documented.
  • Determine business requirements and gap analysis, prepare formal Documentation of project requirements.
  • Analyzed, documented and communicated business requirements in support of fiscal agent operations.
  • Sourced and purchased high-speed scanner and developed business requirements for interface.
  • Analyze and document business requirements for Sales Operations.
  • Developed processes/audits to support business requirements.
  • Ensured that these business requirements related to the various systems were defined, gathered, written and thoroughly tested.
  • Provided support to leadership by collecting data, translating business requirements, and presenting using charts and reports.
  • Involved in weekly team meetings to discuss the status related to testing activities and business requirements.
  • Tested the AP system after implementation to ensure its functionality coincided to the business requirements.
  • Involved in Final Business Requirements Review Calls and Final Application Design Document Calls.
  • Manage the project from Business Requirements gathering up to solution go live.
  • Gather business requirements for new system tools and upgrades to existing tools.
  • Validate that IT design meets business requirements.
  • Elicited and documented business requirements and use case specifications, identified system interfaces and created the requirements specification document.

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13 Business Requirements Jobs

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2. Financial Statements

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high Demand
Here's how Financial Statements is used in Business Operations Analyst jobs:
  • Analyzed financial statements of company's operating divisions.
  • Reconcile financial statements to General Ledger.
  • Produce monthly and annual financial statements including income statement, balance sheet, and monthly end reports.
  • Prepared financial statements & forecasts for a successful $50 million Series B funding with CFO.
  • Prepare, analyze and present quarterly and annual Profit and Loss Financial Statements to upper management.
  • Aided in regulatory filings, and audit prep work, as well as financial statements.
  • Prepared product line financial statements, month-end closings, and product budgets.
  • Prepared journal entries and reconciled general ledger and subsidiary accounts; Prepared monthly financial statements and bank statements reconciliation for clients.
  • Monitored clients' financial activity and analyzed clients' financial statements and gave recommendations on improving their operating performance

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3. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Business Operations Analyst jobs:
  • Implement best practices in auditing policies and procedures to ensure compliance with regulatory guidelines for State regulatory reporting and tracking.
  • Performed data collection and trend analysis and interfaced with Business Group senior leadership to ensure compliance with corporate guidelines.
  • Conducted administrative, premium and member audits, recommendations for improvement and follow-up to ensure compliance.
  • Participated in quality internal full audit cycle to ensure compliance with standard operating procedures.
  • Provided business operations accounting support to ensure compliance with fixed asset policy and procedures.
  • Act as liaison between Vendors, third party vendors and internal teams to identify issues, ensure compliance and provide support.
  • Position in Finance utilizing expertise in analysis, planning, and organization to manage costs and ensure compliance to budget/ EAC.
  • Conduct comprehensive analyses of customer orders and lead audits to ensure compliance with agreements; identify and proactively resolve complex issues.
  • Conducted quality control reviews to ensure compliance with established desk procedures and helps maintain the integrity of the services provided.
  • Monitored businesses offering high risk transactions types to ensure compliance with local, state, and federal regulations.
  • Participated in (group)-sponsored reconciliation testing to ensure compliance with corporate procedures.
  • Handled department financial records and files to ensure compliance with company policy for projects
  • Document and create monthly/yearly compliance audit to ensure compliance with governing entities.
  • Match risks with Department internal controls to ensure compliance.
  • Conducted use audits to ensure compliance.
  • Process Documentation / Process Improvement Analyzed and documented procedures to streamline processes and ensure compliance based on position-specific information.
  • Interacted with businessunit compliance personnel to ensure compliance with laws and regulations.

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4. Database

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high Demand
Here's how Database is used in Business Operations Analyst jobs:
  • Maintained all major account records and histories and resolved discrepancies with database information and customer profiles.
  • Created, deployed and documented database continuity and redundancy plans including backup and recovery processes.
  • Provided technical support in researching and resolving issues related to system inquiry database.
  • Contributed to accurate and up-to-date resource database by submitting corrections to Management.
  • Used database normalization techniques to avoid redundancy in the database.
  • Maintained databases for financial reports utilizing Business Objects software application.
  • Modified departmental MS Access database by updating the forms; allowed the auditor to conduct audit based on procedural updates.
  • Populated Intellectual Capital Database (introduced the teams to all databases that provided helpful information to succeed).
  • Generated a database to streamline the initiative to drive down the number of Non-Communicating Meters.
  • Train and Support - Teach various teams department processes and database procedures.
  • Performed analysis of inquiries from 400 local branches using database software.
  • Coordinate Databases and Server requirements with Infra and development teams.
  • Research, development and maintenance of national target market database.
  • Maintained databases for employee benefit time and production.
  • Create and maintain Access databases.
  • Developed and generated multi-functional databases for contract administration.
  • Developed course material and served as the sole instructor for training employees on purchasing procedures, budgets, and contracts databases.
  • Created and maintained a Gift Card database for redemptions, purchases, and recharges.
  • Designed, wrote requirements and developed MS Access databases with Oracle and SQL Server interfac
  • Ensured all data was accurately entered into the database.

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7 Database Jobs

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5. Customer Service

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high Demand
Here's how Customer Service is used in Business Operations Analyst jobs:
  • Gathered audit data and criteria and determined customer service business process changes based on quality monitoring and performance review.
  • Analyzed and gather requirements from business and management staff to streamline overall customer service process.
  • Received multiple awards for outstanding customer service regarding internal and external customer focus.
  • Created customer service intranet content management system to allow enterprise-wide access to materials.
  • Resolved participant issues escalated from Customer Service and Daily Processing Shared Service.
  • Provided customer service and reconciled equity and exchange traded derivatives when required.
  • Supported Amazon Customer Service and Seller Support teams on sensitive customer escalations.
  • Maintained optimal balance between inventory investment and customer service levels.
  • Coordinate efforts between customer service/technical support team and programming team.
  • Provided customer service to internal customers.
  • Created and maintained reports and dashboards for Services Business Operations, Global Accounts, Customer Services and Professional Services Organizations.
  • Executed Six Sigma Green Belt project and class work to reduce defects in customer service projects.
  • Attended Customer Service review meetings covering performance, service improvements, quality and processes.
  • Provided ongoing SFDC training to members of Operations, Professional Services and Customer Service.
  • Audited employee customer service skills and revised process to comply with business needs.
  • Performed customer service duties at seminars managing registration and resources for clients.
  • Applied continuous improvement concepts to improve customer service and vehicle maintenance tasks.
  • Provide effective internal and external customer service on a daily basis.
  • Created forecasts and staffing plans for all areas of customer service.
  • Provide customer service for both contract and warranty replacements.

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1 Customer Service Jobs

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6. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Operations Analyst jobs:
  • Analyzed all ongoing business processes and Cost, Delivery, Quality metrics to identify process improvement opportunities.
  • Identify potential opportunities for process improvement and report automation using various methods, i.e.
  • Worked with Sales, Technology and Compliance to identify necessary process improvements.
  • Identify and develop process improvements and validations for ensuring implementation accuracy.
  • Evaluated day-to-day operations to identify areas in need of process improvements.
  • Managed process improvement projects including process analysis and redesign.
  • Identified root causes of trade errors in Charles River and analyzing discrepancies to track opportunities for system and process improvements.
  • Researched, planned and executed business process improvement, resulting in significant cost savings of $8,000 per business unit.
  • Created marketing and operational plan through the analysis of survey results, competition analysis, and process improvement.
  • Involved in the development of strategic plans, leveraging both technical solutions and business process improvement.
  • Participated in projects involving the process improvement and development of new IT strategies and infrastructure projects.
  • Develop process improvements to ensure efficiency and accuracy of all processes from start to finish.
  • Identify issues and develop process improvement that lead to cost and time saving.
  • Created a process improvement for creating test plans using Access Database.
  • Constructed project briefs, minor system enhancements and process improvements.
  • Participate in onsite consulting engagements to provide client with operational support and process improvement utilizing industry expertise and advanced technical solutions.
  • Applied analytical skills and findings to make recommendations of process improvements, systems, reports, etc.
  • Key Achievement & Process Improvement Revamped field-reporting process saving one to three hours of field analyst time.
  • Developed scorecard to calculate job efficiencies and pinpoint where in the process improvements can be made.
  • Reduced company and client risk through controls and process improvement Reduced Income Dept.

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22 Process Improvement Jobs

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7. Business Operations

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high Demand
Here's how Business Operations is used in Business Operations Analyst jobs:
  • Support day-to-day business operations including revenue recognition and bookings ensuring quality and turnaround SLA were met.
  • Conduct quarterly and monthly business reviews with executive team and regional business operations team.
  • Utilize data to generate standard or custom reports summarizing business operations.
  • Gather and document business operations impacts into multiple format and documents.
  • Performed general research and analysis to support business operations.
  • Performed analysis of internal business operations and documented findings.
  • Supported Project Managers in day-to-day business operations functions.
  • Re-Established partnership with Central America business operations team.
  • Optimized business operations in financial and clinical sectors.
  • Drive initiatives to improve business operations activities.
  • Develop Business Policy, Procedures, and Best Practices for the Business Operations Group supporting AVID's Professional Services.
  • Created reporting for business inefficiencies with in the day to day business operations.
  • Maintain and manage access/security levels for over 5,000 users in Business Operations.
  • Responded to inquiries directed to Connect Business Operations team mailbox.
  • Managed Business Operations team in absence of group manager.
  • Managed business operations for an outpatient physical/occupational therapy/corporate health center in Cape Girardeau from 2/92 - 10/94.
  • Designed metrics and implemented process improvements in the business operations department using six sigma techniques.
  • Act as technical liaison between the mainframe, or Essbase, administrators and business operations.
  • Partnered with Product Management, Category Merchandising and Site Analytics to integrate a customer-centric approach to platform development and business operations.
  • Created reports for VP of Operations and Sales Manager of Retail location Business Operations Manager Managed the retail locations inventory.

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37 Business Operations Jobs

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8. SQL

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high Demand
Here's how SQL is used in Business Operations Analyst jobs:
  • Created comprehensive reporting using Oracle Business Intelligence, SQL, Access and Excel to reveal strategic training opportunities and product enhancements.
  • Developed and implemented online support request application for requesting and tracking support issues using CF 5 and SQL Server 2000.
  • Utilized MS Access database to perform impact analysis that assisted in the identification and resolution of data issues using SQL.
  • Created reports in Microsoft Access and Microsoft SQL queries to bridge the gap between system capabilities and business needs.
  • Create and run SQL/Oracle reports for clients within the organization and to assist users with various inquiries.
  • Coordinate with IT department to update, edit and interpret stored procedures in SQL Format.
  • Created reports for archive and delivery to clients using application website and SQL queries.
  • Optimized large and complex data sets using SQL, Excel and data visualization tools.
  • Created, managed and maintained personnel security SQL database to accommodate user needs.
  • Utilized SQL, Access, and Excel to analyze huge sets of data.
  • Analyze large data sets and initiate automated business rules by developing SQL scripts.
  • Created BATCH(.bat) files to run the SQL files automatically.
  • Designed and managed weekly sales reports SQL scripting and data querying.
  • Convert legacy mainframe IBM SAS files to MS SQL relational database.
  • Completed numerous SQL training courses to prepare for tool handover
  • Used TRY/CATCH mechanism to solve the run-time problems in the SQL scripts.
  • Maintained the Junos Ops MySQL database where we store budgeted financial data for use in reporting.
  • Developed, deployed and peer reviewed SQL deployment packs, scripts, procs and jobs.
  • Wrote/edited SQL queries daily to pull ad-hoc call data requests.
  • Used Navicat SQL to pull data on various categories.

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14 SQL Jobs

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9. Business Units

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high Demand
Here's how Business Units is used in Business Operations Analyst jobs:
  • Streamlined operational systems to ensure revenue assurance and information flow between business units.
  • Coordinated with various business units to better understand operations and appreciate business needs.
  • Published monthly preliminary sales data for major standard business units within Medication Delivery.
  • Manage highly complex projects independently across multiple business units.
  • Assisted service product lines (business units) to meet or exceed spending objectives/measurements while ensuring business controls audit compliance.
  • Analyze the monthly, quarterly and annual sales performance of 300 contracts against the contractual commitments for several Business units.
  • Led and organized weekly Business Operational meetings to discuss the status of the Business Units sales achievement indicators.
  • Analyze Portfolios financial data to generate reports for different business units, executives and vendors on daily basis.
  • Prepared forecasts for the pipeline and crude oil commercial business units and in depth analysis of results.
  • Served as liaison to store operations, site business units, legal compliance and quality assurance.
  • Partner with global business units and supply bases to generate and deliver demand signals.
  • Implemented policies, plans, procedures, and regulatory requirements for assigned business units.
  • Analyzed and developed metrics and reports representing the performance of regional IT business units.
  • Recommended and designed a project which was implemented across regional IT business units.
  • Advised different business units about risk associated with different types of contracts.
  • Facilitated JAD sessions with multiple business units and IT.
  • Manage program to restructure eLicensing document distribution, to promote transparent communication among EMC business units.
  • Applied knowledge of available technologies to all assigned projects in order to provide best possible solutions to our Business Units.
  • Coordinated with business units on applications rollouts, defect fixes and future enhancements.
  • Analyze data, explain findings to management Provided analytical and quantitative support for various business units.

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1 Business Units Jobs

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10. Project Management

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high Demand
Here's how Project Management is used in Business Operations Analyst jobs:
  • Coordinated internal and external resources, training schedules, system development requirements and general project management activities
  • Applied advanced operations technical knowledge and project management skills for efficient end-to-end business processes.
  • Gained and demonstrated thorough understanding of project management, testing methodologies, and procedures.
  • Provided Project Management support as requested by Executive Vice President.
  • Provided project management research and documentation.
  • Project management duties for implementing an online bill payment option as well s for streamlining billing processes company wide.
  • Consulted with the Executive Team on a quarterly basis to provide updates on Contracts and Project Management activities.
  • Used project management skills to deliver a SaaS scheduling tool to help with sales demonstrations.
  • Use Version One as a project management tool for progress tracking and sprint planning.
  • Apply innovative and practical problem-solving to a wide range of web project management issues.
  • Assisted project management with coordinating tasks and resources with IT and/or business partners.
  • Define Requirements, develop solutions, and utilize resources - Project Management.
  • Developed standard project management models, tools, processes and procedures.
  • Managed and supported complex projects utilizing project management methodologies to ensure system efficiencies and to maximize business clients' needs.
  • Collaborated with Professional Services teams to design and implement Salesforce enhancements increasing project management efficiency by 30%.
  • Serve as the system administrator for SaaS-based Project Management System (Clarizen) - create users, customers, and projects.
  • PROJECT MANAGEMENT Co-facilitated a team in a 7 month project to reduce Magnetic Resonance Imaging (MRI) appointment no-shows.
  • Project Management Office Responsible for updates on $10M Oracle project in preparation for weekly stakeholder meetings.
  • Assisted, organized and prioritized workflow and project management for Summit Logistics (conferences).
  • Provide project management and analytical support on specific ongoing and ad hoc projects by developing key components of projects.

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13 Project Management Jobs

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11. Key Performance Indicators

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high Demand
Here's how Key Performance Indicators is used in Business Operations Analyst jobs:
  • Developed a tool to more effectively define and measure key performance indicators for each venue, focusing on restaurant/lounge specificity.
  • Monitor and report on key performance indicators (KPI) for various internal service delivery departments utilizing Six Sigma Methodology.
  • Created visual Tableau and Crystal reports identifying key performance indicators month-over-month and week-over-week, which uploaded to the production server.
  • Reported on key performance indicators, including forecasting, financial modeling, operational performance, and sales performance.
  • Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement.
  • Compiled detailed analysis into written and oral reports on key performance indicators for senior management.
  • Developed and maintained dashboards to monitor key performance indicators for projects and operational activities.
  • Developed and maintained financial and operational templates to report against forecast, budget, and Key Performance Indicators.
  • Tracked Key Performance Indicators such as scorecard metrics for call center and reported data to department leadership.
  • Assist with development of key performance indicators and standard metrics for reporting on all projects.
  • Consulted for organizations regarding key performance indicators (KPI) and best practices.
  • Assist with identifying and analyzing Key Performance Indicators (KPI).
  • Create Key Performance Indicators, analyzed systems and determined future needs in order to utilize Information Technology as an industry differentiator.
  • Evaluate all financials and assist to identify all key performance indicators.

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2 Key Performance Indicators Jobs

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12. Test Cases

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high Demand
Here's how Test Cases is used in Business Operations Analyst jobs:
  • Designed and executed test cases validating business systems and applications perform to business specifications per requirements.
  • Developed test cases and scripts traced to business / functional specifications, and recorded compliance to standards and best practices.
  • Create and demonstrate test cases in order to ensure test objectives and enhancements to the systems are executed successfully.
  • Define test cases and execute UAT to support system compliance and ensure minimal impact to the customer.
  • Developed and executed test plans and test cases to ensure the delivery of quality software applications.
  • Scheduled and trained Subject Matter Experts in the execution of test cases to ensure maximum results.
  • Report on test cases counting metrics of executed, blocked, passed and failed test cases.
  • Coordinated with the team and Manager on testing activities for the Test execution and Test cases.
  • Document business and functional requirements for client specific projects and ensuring linkage to test cases.
  • Developed test plan and test cases and developed scope and requirements for software solutions.
  • Involved in writing test cases and facilitating User Acceptance Testing with business users.
  • Created and documented test scripts and test cases for UAT and production testing.
  • Developed test plans and test cases for testing the various retail applications.
  • Worked directly with Quality Assurance to write and develop test cases.
  • Created User Test Cases and coordinated new deployment and regression testing.
  • Report specific details on open issues from test cases.
  • Provided Test cases for developer.
  • Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
  • Conduct walkthroughs of the test cases and scenarios with development and configuration team and business analysts before starting the application testing.
  • Created User Story in JIRA , reviewed test cases for User Story and conducted UAT .

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1 Test Cases Jobs

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13. Sharepoint

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high Demand
Here's how Sharepoint is used in Business Operations Analyst jobs:
  • Developed technical documentations and user guides for multiple applications including Aria and SharePoint.
  • Recorded Metrics within SharePoint and provided status upgrades to Leadership.
  • Streamlined communication channels across 5 states by effectively utilizing SharePoint.
  • Created and maintained SharePoint Library for Business Operation department.
  • Maintained business development and project work SharePoint sites.
  • Build demo sites and implement QA tests in multiple environments to identify potential issues and improvements in SharePoint User experience usability.
  • Created and maintained over 900+ forms for the Florida Department of Transportation using Adobe SharePoint Designer 2007 and Adobe LiveCycle.
  • Designed, published, maintained InfoPath Forms and configured General Application Settings for the Letters Management Team SharePoint site.
  • Conducted training sessions for the business on how to use the Letters Management SharePoint site.
  • Used SharePoint for document sharing, version control, and collaboration.
  • Created & maintained SharePoint sites for both internal and external use.
  • Constructed web pages and SharePoint sites using Adobe SharePoint Designer.
  • Utilized several tools from SharePoint to simplify processes and procedures.
  • Supervised the company's SharePoint page for reporting requests.
  • Developed several new sites and maintained current SharePoint site.
  • Participated in SharePoint to Oracle CRM On-Demand conversion.
  • Gathered and documented requirements for new applications and system enhancements including proprietary tools, Salesforce and SharePoint.
  • Added value to the company SharePoint Site by bringing new designs, layouts, and functionality to the site.
  • Managed the purchase requisition process insuring all orders are complete and accurate before submission from Sharepoint into Oracle.
  • Created a Lessons Learned process and SharePoint structure to assist in identifying reoccurring issues during pre-sales, startup and project delivery.

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14. Data Analysis

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high Demand
Here's how Data Analysis is used in Business Operations Analyst jobs:
  • Analyzed current pricing strategy, recommended modifications based on data analysis, and implemented changes in order to increase company yield.
  • Performed data analysis to better understand customer needs, identified areas of improvement and developed business requirements.
  • Performed daily data analysis/audits of multiple departments to identify any inconsistencies and develop creative solutions and improvements.
  • Compile complex data analysis for various departments and senior level management to assist with decision making.
  • Utilized statistical methods within data analysis to produce actionable reports.
  • Improved overall business function through advanced data analysis and reporting.
  • Contributed to creation of data analysis toolkit.
  • Performed data analysis and problem solving.
  • Performed data analysis and forecasting.
  • Performed supplier data analysis to ensure clean data is migrated from the existing PeopleSoft system to the ProcureOne tool.
  • Performed data analysis of spare parts usage and procured demand to meet high customer service levels while optimizing inventory.
  • Served 6 clients from 4 industries in roles including financial and data analysis, research, and project management.
  • Meet with executives and customer and Interview them to get requirements for new reports and data analysis.
  • Assist clients in data analysis, business reviews, and data input procedures.
  • Performed data analysis, generated reports, listings and graphs using SAS tools.
  • Provide data analysis to Sr. Management with respect to retail ATM fleet.
  • Performed KPI data analysis, reporting and master data maintenance.
  • Performed data analysis spanning actual, forecast and trends for business operations required companywide.
  • Develop reports to perform data analysis (demand trends, material cost behavior and inventory performance).
  • Determined technical issue and design reports to meet data analysis needs.

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5 Data Analysis Jobs

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15. Company Policies

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average Demand
Here's how Company Policies is used in Business Operations Analyst jobs:
  • Researched and implemented new company policies and procedures manual.
  • Supported Board and clients be preparing the client-submitted documents for Board review in accordance with company policies and regulatory requirements.
  • Assisted in problem resolution as needed to ensure that customers receive prompt, efficient service in accordance with company policies.
  • Worked with management to ensure company policies are accurate and up to date.
  • Perform manual underwriting of personal loans in accordance with company policies and procedures.
  • Comply with all company policies, procedures, and safety guidelines.
  • Write email copy and company policies.
  • Provided onsite trainings to personnel to ensure an understanding and adherence to project and company policies.

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16. Salesforce

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average Demand
Here's how Salesforce is used in Business Operations Analyst jobs:
  • Facilitated Connect orders completion in the system/process to Order Management to ensure booking via Salesforce.com.
  • Executed and managed deal registration rebate payment cycles in collaboration with finance resources using Salesforce.com.
  • Created and managed automation projects in Salesforce and troubleshooting of loyalty emails.
  • Liaised 4 cross functional teams and vendor relationships between Salesforce ExactTarget Marketing Cloud, TIBCO Reward, and client stakeholders.
  • Entrusted with administration of dealer access to Retail Valet and Salesforce (SFDC) customer relationship management tools.
  • Managed the unique advertisers review process in Salesforce; cleared a six-month backlog of 1000+ review requests.
  • Create reports and analyze data; Salesforce Administrator; set up accounts; create mass email campaigns.
  • Recommended and implemented best practices for reporting by moving data from various media to Salesforce.
  • Managed complex process migrations from Excel to Salesforce, increasing user adoption by 50%.
  • Gathered business requirements from the commercial banking sector to map into the salesforce UI.
  • Coordinate UAT for Account merging project (Agent Mastering) in Salesforce/CustomerOne environment.
  • Distribute curated and intelligent prospect lists to sales people via Salesforce.
  • Integrated Salesforce CRM Application in the in-house legacy system.
  • Act as Salesforce Administrator and support.
  • Automated Excel-based reports in Salesforce bringing singular processes into Salesforce.
  • Leverage multiple databases to extract necessary information pertaining to the business, including Business Objects, Infostream, and Salesforce.com.
  • Mastered Salesforce, Basecamp, GIST and JIRA for effective communication with seller and creating reports.
  • Managed Salesforce deployment for new acquisition and trained all new end users on Salesforce processes.
  • Administered corporate systems, including Salesforce.com, Expensify, and other tools.
  • Designed successful deliverability programs for clients such as Salesforce, Rockstar Games, and CheapOair.

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6 Salesforce Jobs

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17. UAT

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average Demand
Here's how UAT is used in Business Operations Analyst jobs:
  • Evaluate the reasonableness of data including the accuracy of underlying financial controls and operational reports; ensuring compliance to financial standards.
  • Maintained employee productivity through collected data evaluating employee performance and conformance with company policies, procedures and guidelines.
  • Created strategic content for executives; customer retention analysis, competitive landscape evaluation, and sourcing alterations.
  • Evaluated and tested basic new/modified programs, applications and/or operating systems to ensure adherence to operational specifications.
  • Gathered and analyzed information to evaluate dashboard requirements by querying, verifying data accuracy and investigating results.
  • Develop team of key stakeholders to evaluate recommendations prior to implementation of changes.
  • Reviewed and evaluated credit application for all clients to determine credit worthiness.
  • Managed local suppliers, performed high performance supplier evaluations.
  • Conduct 5+ levels of testing: functional, regression, UAT, integration and performance to meet the client's needs.
  • Review and approve subcontractor invoices, determine subcontractor funding requirements and evaluate task funding requirements at the CLIN level.
  • Proofread and edit co-worker's audits daily for punctuation and grammatical errors on a daily basis.
  • Help UAT team to prepare test data, execute business scenarios for E2E and UAT testing.
  • Evaluated policies & procedures, prepared procedure manuals, recommend changes in corporate/broker policies or procedures.
  • Recognized a need for a better recording and evaluation system for our contracted outsourcing expenses.
  • Recorded and evaluated the level of service being provided by Telephone and Online Bankers.
  • Interfaced with end users and programmers through the various stages of development and UAT.
  • Evaluate change requests for Return on Investment and make recommendations on prioritization.
  • Support critical financial decisions with analysis, valuation, and counseling.
  • Identified trends and other variables for evaluation by management.
  • Generate and evaluate reports on utilization and billability metrics using SAP Business Objects & Maconomy.

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4 UAT Jobs

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18. ERP

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average Demand
Here's how ERP is used in Business Operations Analyst jobs:
  • Develop and maintain operational performance reports including contact volumes, individual and enterprise performance.
  • Composed written documentation for support of ERP software including step by step operational procedures.
  • Developed a PowerPoint deck and presented critical discrepancies to Executives on multiple accounts.
  • Obtained and analyzed data, interpreted results and formulated recommendations to management.
  • Develop and maintain quality scorecards for individual and enterprise performance.
  • Lead initiatives for customer data migrations from acquired companies' business systems to Oracle R12 ERP system.
  • Conduct, interpret, evaluate, and interrelate research and operational data in mortgage banking environment.
  • Tracked, analyzed and interpreted trends in call performance and agent sales data.
  • Developed PowerPoint Presentations to address knowledge gaps identified in the team.
  • Managed global customer database, via Oracle R12 ERP system.
  • Read and interpret a business policies and design documents.
  • Trained associates on new ERP system.
  • Utilized Crystal 8, EDW, Excel, PowerPoint, Word, ArcView, and Quick base tools.
  • Conduct analytical studies and evaluate the effectiveness of policies and procedures by gathering, organizing, and interpreting program related information.
  • Gather, organize, analyze and interpret Management Information (MI) for iAppeals and/or related project information.
  • Access Orion to monitor applications and network services for the GRU & GRHealth enterprise.
  • Performed industry benchmarking analysis and created asset tracking program for mobile devices throughout North American enterprise with scalable reporting features.
  • Work within the Enterprise Services presales solutioning and governance framework with the Cross Functional Solution team to shape the deal.
  • Improved data migration interphase from database to People Soft/ Cognos creating web reporting matrix.
  • Sole AS/400/ISeries support all ERP/EDI/Bar Coding systems for all locations world wide.

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19. User Acceptance

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Here's how User Acceptance is used in Business Operations Analyst jobs:
  • Participated in user acceptance testing of mobile application and online application through development, validation, and production servers.
  • Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems.
  • Elicited and documented Stakeholder requirements to facilitate test plans and User Acceptance Testing events.
  • Initiated RxClaim system enhancements and/or defects and perform user acceptance testing.
  • Participate in user acceptance testing activities associated with new systems.
  • Participated in user acceptance testing of new system functionality.
  • Participate in user acceptance testing.
  • Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams.
  • Performed User Acceptance Testing, using HP Quality Center, to ensure accuracy and quality of product and process development.
  • Conducted User Acceptance Testing (UAT) verifying performance, reliability and fault tolerance issues for 15 teammates.
  • Work with IT to create user acceptance test plans and coordinate with business owners to execute those plans.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Authored System Test Scripts and User Acceptance Test Scripts to ensure system met functional and user requirements.
  • Participated in, lead and documented results during User Acceptance Testing with user community.
  • Performed user acceptance tests on all new products created for the sales organization.
  • Prepare and conduct user acceptance testing along with QA team.
  • Performed user acceptance testing of asset tracking system version upgrade.
  • Coordinated and performed User Acceptance Testing.
  • participated in User acceptance testing for various projects implemented across the board.
  • Organized user acceptance testing while reviewing Q/A scripts.

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1 User Acceptance Jobs

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20. Training Programs

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average Demand
Here's how Training Programs is used in Business Operations Analyst jobs:
  • Develop training programs and manuals and conduct training sessions at various field locations to standardize operating procedures for administrative personnel.
  • Participated actively in training programs to better understand the processes and responsibilities associated with assignment.
  • Developed report structure and conducted analysis training programs.
  • Delivered feedback to management to assist in the creation of performance improvement goals and the development of training programs.
  • Support and working with the Training team to facilitate in initiating the required training programs & KYI program.
  • Supported an APS enterprise-wide change management initiative by creating and delivering multiple employee training programs to SCM personnel.
  • Developed training materials and served as lead engineer for the 2.5G and 3G internal training programs.
  • Saved over $80K by designing and delivering classroom, phone and self-paced training programs.
  • Developed training programs and documents for the region and implemented various programs.
  • Planned and conducted, and oversee training programs and staff meetings.
  • Planned and conducted training programs for employees at all levels.

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21. CRM

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average Demand
Here's how CRM is used in Business Operations Analyst jobs:
  • Work on cross-departmental teams to identify opportunities for CRM and business process improvements.
  • Transitioned Sales and Operations processes into the Dynamics CRM platform, enabling more effective sales forecasting and departmental KPI tracking.
  • Conducted a gap analysis for Epic CRM and help lead the agenda items for the CRM Improvement Advisory Group.
  • End to end management of UAT & SAT and defect/ bug fixes related to IVR and CRM applications.
  • Served as liaison between the local office and the Centralized Call Center Resources Management group (CCRM).
  • Lead business analyst for integration of NetApp's call home system (AutoSupport) with the CRM.
  • Worked closely with the CRM programmers and users to create and/or modify fields based on business needs.
  • Assisted in department's automation and streamlining of processes by reviewing all CRM open cases.
  • Provided ongoing support and guidance for the NetApp SAP CRM for all teams globally.
  • Assisted new BlueServeConnect (CRM) users with application understanding and navigation.
  • Analyzed system tickets; helped CRM teams identify user requirements.
  • Maintained and tracked assignments, budgets, and CRM data.
  • Set up and train new users on how to use the CRM.
  • Answered questions and assisted with requirement analysis, sizing and roadmap planning for all areas of the CRM.
  • Develop and produce various performance reports using Microsoft Access, Excel, SAP CRM, and Avaya.
  • Work with IT and local partners to manage and continuously improve the Salesforce CRM process.
  • Participated in user end product testing and training for sales teams for Siebel CRM system
  • Review and resolve CRM, online, or general PC related technical issues.
  • Received appreciation mail from client for the support provided on Amdocs CRM application.
  • Implemented and maintained a 250 user Siebel (CRM) application across multi-division sales/service teams.

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11 CRM Jobs

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22. Special Projects

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average Demand
Here's how Special Projects is used in Business Operations Analyst jobs:
  • Coordinated the implementation of special projects designed to improve company performance, proficiency and recommendations for procedural improvements.
  • Researched and tactically analyzed special projects assigned by senior management.
  • Assist Billing Services Management with special projects and other functions as required including training, and monthly statistical reporting.
  • Provide oversight for special projects at the direction of the Operations Integration Group Manager of Terminal Headquarters.
  • Assumed ownership of special projects/tasks as assigned by the Letters Management Assistant Vice President and Vice President.
  • Assist in cost estimates, change proposals, pricing models, decision packages, and special projects.
  • Provide administrative and logistical support to the department as well as research special projects as needed.
  • Assist Director in organizing and executing routine department activities, training, and special projects.
  • Worked in concert with a Special Projects team in developing a Virtual Contract Generator.
  • Developed procedures for new and existing data systems and special projects.
  • Mentored the North America team on special projects and assignments.
  • Work on separate Excel spreadsheets for special projects.
  • Managed designated special projects and project plans.
  • Assist with special projects as assigned.
  • Coordinated special projects; i.e.
  • Completed special projects as assigned.
  • Performed special projects as assigned.
  • Checked event/security logs, created administrative/logon scripts, and responded to emails for special projects and expenditures.
  • Monitor and maintain forecasted staffing needs against special projects, vacation schedules, or other activities.
  • Point person for ad-hoc reports and special projects.

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1 Special Projects Jobs

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23. EDI

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average Demand
Here's how EDI is used in Business Operations Analyst jobs:
  • Performed reconciliation analysis and remediation efforts.
  • Organized digital media content and ads
  • Process and balance ACH Credits and Debits received from Federal Reserve Bank - process ACH credits and debits via FEDLINE.
  • Develop and launch marketing campaigns and collateral across multiple platforms, including print, radio, social media and email.
  • Supported Credit and Basel II Risk systems, including monitoring of processes, MIS tracking, and trouble shooting.
  • Interfaced for the Credit and Basel II Risk systems in the investigation/resolution of issues related to those systems.
  • Coordinated and assisted with training of fiscal agent Prior Approval and Call Center staff within the Medicaid program.
  • Worked closely with warehouse to expedite receipt of stock; track and monitor backlog for shipment.
  • Assisted in remediation projects that had major financial impact to the business and to customer experience.
  • Enhanced and developed reconciliation and remediation processes, requirements, corrective tools, and reporting.
  • Create more efficient procedures for new client setup, credit approval and credit card payment.
  • Analyze trends and procedures for new client setup, credit approval and credit card payment.
  • Reviewed daily Credit Risk data feeds to ensure they run smoothly without interruptions.
  • Manage all credit card processes and payments including recurring monthly payments.
  • Manage and edit Microsoft projects for upper management.
  • Improved the credit card processing and application process.
  • Approve credit for new and existing clients.
  • Ensured smooth Credit Risk feed to disseminate data in a timely manner and analyze for trending.
  • Compiled, edited, and recorded customer profiles Trained coworkers on computer system and processes.
  • Analyzed and verified medical claims and benefits by working with spreadsheets and worked with several different systems to complete my verifications.

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24. Visio

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average Demand
Here's how Visio is used in Business Operations Analyst jobs:
  • Attended and participated in the company supported management training for skills needed for direct employee supervision and development responsibilities.
  • Coordinated business operation transition teams in outpatient physical therapy and urgent care/occupational medicine divisions from 10/94 - 7/95.
  • Provided guidance, training and technical supervision to less experienced staff performing similar functions.
  • Project coordinator; assisted with performance improvement developments for the national order-processing division.
  • Collaborated and communicated with representatives from Division of Patient Support and Customer Services.
  • Created business reviews for multiple divisions within organization for company president.
  • Compiled and communicated financial results at the quarterly Division meetings.
  • Collected & presented weekly status to Division management.
  • Assisted with the development and preparation of program and division wide financial charts for monthly meetings with Division Director.
  • Developed reports to quantitatively manage and track team progress for Foreclosure, Bankruptcy, and REO business divisions.
  • Worked with the Product Management Team to understand vision, direction and priority of Solution Delivery Life Cycle.
  • Managed internal relationships with Release Planning and QA teams at Sony Music's digital operation music division.
  • Prepared monthly reports for distribution to Marketing, Manufacturing, Sample Operations and divisional VP.
  • Conducted Audits in retail locations within the cellular divisions associated to a region.
  • Reduced divisional supply spending by 43% through vendor contract negotiations.
  • Implemented credit card processing and new invoicing procedures for the division.
  • Manage projects of varying scale and complexity with minimal supervision.
  • Provided Effectiveness measurement on deliverable goods by Division, Fulfilment Center, and Warehouse.
  • Updated work flows, business project models, team mapping and project planning utilizing Visio and JMP.
  • Used MS Visio to create process flowcharts and work diagrams.

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25. QA

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average Demand
Here's how QA is used in Business Operations Analyst jobs:
  • Improved QA processes and standardized specifications resulting in shortened development life cycles.
  • Ensured timely delivery and coordination of all QA Centralized Services Projects.
  • Performed QA analysis of all products delivered to mobile/streaming/download providers.
  • Lead application validation and QA efforts as they pertain to reporting, data, metrics, and report creation and execution.
  • Use Excel to provide daily, weekly, and monthly reporting and analysis for QA on internal and external evaluations.
  • Work closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
  • Worked with Development, QA and Business Units to identify root cause problems.
  • Provided support to the QA and Development team during the development phase.
  • Oversee and facilitate ETL QA Validation process using SQL Server 2008 R2.
  • Assisted with QA testing; Developed Load and Capacity Test requirements.
  • Provided quality assurance testing (QA) and released management support.
  • Provide weekly status report to the QA and Business Manager.
  • Conduct risk assessment and QA audits on Call Monitoring.
  • Coordinate QA rebuttal process and perform audits as needed.
  • Tested various enhancements in SAP in QA environment.
  • Conducted Audits on our retailers and QA business processes and analyzed procedures to see that they would meet changing business needs.
  • Provided ongoing support to QA teams via QCFeedback and EQM Portal (FAQs, Announcements and User Guide updates).
  • Developed an Excel Systems Validation Checklist used by the ILQA team to track team member's required system accesses.
  • Created documentation for data reporting processes Identified and resolved data discrepancies in Compliance reporting for QA team.
  • Engage with QA on any concerns or obstacles that hamper the workflow.

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26. Business Partners

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average Demand
Here's how Business Partners is used in Business Operations Analyst jobs:
  • Served as a liaison between multiple business partners as resident expert to examine and improve systems implementation process and documentation.
  • Anticipated business partners' needs to ensure mutual satisfaction by effectively integrating their business needs into resolutions.
  • Interacted with business partners concerning project specifications, which resulted in increased satisfaction levels upon completion.
  • Collect, synthesize and support cross functional process with business partners to evaluate competitive information.
  • Communicated and interacted with business partners that supported different functions for the department.
  • Worked with business partners to identify opportunities to streamline business processes using technology.
  • Created, communicated and tracked internal brokerage communications to business partners.
  • Analyzed and researched numerous reports; conferred with business partners on potential risk; took appropriate steps which prevented business losses.
  • Worked collaboratively with various business partners such as financial organizations, suppliers, and building contractors to meet project deadlines.
  • Coordinate and execute on projects and reports with business partners, IT, vendors and senior management.
  • Developed, negotiate, and maintain contracts for clinicians, staff, and external business partners.
  • Negotiated with business partners and leadership teams to get projects prioritized and resourced.
  • Collaborated with team members and business partners to ensure consistent processes.
  • Build relationships with business partners to make tasks completed more efficiently.
  • Maintain and grow relationships with internal and external business partners.
  • Manage and administered the onboarding process for new business partners/suppliers.
  • Scoped efforts with business partners to help define and realize benefit; enabling prioritization of efforts aligned with services.
  • Serve as a liaison between business partners and technical areas (including IT staff) regarding system applications/processes.
  • Submit problems and change requests to Noridian's business partners to improve our system's functionality.
  • Provide analytical leadership and business guidance to area (VPs, Directors, and Managers) business partners.

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27. Data Integrity

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Here's how Data Integrity is used in Business Operations Analyst jobs:
  • Assisted in attaining a higher contract renewal rate by implementing procedures to improve data integrity of existent returned parts database.
  • Develop, implement and monitor administrative policy, procedures and systems which ensure data integrity and support quality-customer satisfaction goals.
  • Ensured data integrity, analysis and reporting capabilities in an environment of continuous improvement.
  • Coordinated with Accounting Department to compiled and preserved data integrity.
  • Recommended data standardization and usage to ensure data integrity.
  • Review for accuracy and data integrity.
  • Monitored and evaluated staff work for data integrity to ensure project goals, objectives, and completion dates meet organizational compliance.
  • Assure Quality Control - Maintain data integrity for Sales, Service Delivery, and Finance databases to eliminate billing discrepancies.
  • Performed M-Claims/Oracle data integrity audits and supplier training on the process of warranty and submission of claims.
  • Handled SFDC data integrity enforcement, and SFDC release management and testing (Agile).
  • Enforced data integrity for incoming data, promoting accuracy in all weekly and monthly reporting.
  • Defined best practices by requesting weekly project agent data to ensure data integrity.
  • Manage data integrity and quality control of the team's reporting outputs.
  • Provide Production Support to HR Administrators on data integrity issues.
  • Automated reporting for efficiencies and data integrity.
  • Performed ALS and RM clean-up on the systems in regards to data integrity.

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1 Data Integrity Jobs

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28. Monthly Reports

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average Demand
Here's how Monthly Reports is used in Business Operations Analyst jobs:
  • Generated Weekly/ Monthly reports and documentation of functional and procedural artifacts for carrying out operational tasks.
  • Compile and convert daily sales quoting applications error reports into monthly reports that are updated to PowerPoint and Excel for reporting.
  • Compile all billable hours and file all monthly reports to - Billing, Reconciliation & Collection (corporate).
  • Pulled monthly reports on Operation Departments, incidents totals and level of support, minor/major outages, problem reports.
  • Compiled daily, weekly and monthly reports for distribution to both internal and external clients.
  • Designed monthly reports that tracked agency progress and led to changing residential agency.
  • Created and distributed monthly reports, updated flow charts, and maintained spreadsheets.
  • Created and ran daily, weekly & monthly reports in various systems.
  • Automated 15 daily/monthly reports which allowed more time for proactive analysis.
  • Provide ongoing monthly reports, imports, and table updates.
  • Create and run daily, weekly and monthly reports.
  • Generate monthly reports for outstanding expense reports.
  • Prepare monthly reports and charts.
  • Developed, implemented and maintained daily, weekly and monthly reports to optimize the organization's operational activities.
  • Generated weekly, Monthly reports for Retro process, Client reporting, Long Term Care reports using SQL queries in Teradata.
  • Organized work procedures and function processes Prepared weekly and monthly reports for management and VP.
  • Utilized excel, IEX and Avaya CMS to generate weekly and monthly reports.

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29. SME

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average Demand
Here's how SME is used in Business Operations Analyst jobs:
  • Summarize and/or make presentations for senior management using the results of analysis which include financial impact and risk and opportunity assessments.
  • Performed risk assessments and independent audits of billings, revenue recognition and customer service agreements.
  • Designed a performance management system consisting of assessments and scorecards to guide the improvement process.
  • Created and maintained documentation of loan payment servicing processes for internal control assessments.
  • Identified opportunity to utilize new software product which enabled access to credit scores with instant risk assessment results.
  • Create Profiles, risk assessments, report cards, extensions, & close outs in the Laser Fiche.
  • Facilitated and coordinated the assessment and resolution of reported data incidents using client's proprietary tool JIRA.
  • Review and tracking of Change Requests, Defects Assessment, and Application Solution support.
  • Conducted training courses utilizing live meeting and considered the SME of the processes.
  • Act as the SME for usage and requirements for GVA admin system.
  • Collaborated with SME's and project managers on project fundamentals.
  • Subject Matter Expert (SME) for Maintenance Contracts Operations.
  • Involved in Risk Assessment for each project.
  • Served as SME for supported applications.
  • Assisted program managers in developing program documentation, Tracked program status; evaluated operational and technical alternatives, performing risk assessment.
  • Performed problem solving and analytical assessments.
  • Hosted regular playback sessions with SMEs and Business Managers during to ensure requirements were met and solicited feedback during development cycle.
  • Served as Subject Matter Expert (SME) for new payables systems and provided improvement suggestions.
  • Act as SME for variable annuitizations and IRA rollovers from our institutional products.
  • Subject Matter Expert (SME) in several healthcare provider data systems.

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30. HR

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low Demand
Here's how HR is used in Business Operations Analyst jobs:
  • Verify control systems are updated to ensure receivable operations meets requirements established through internal and external audits.
  • Garnered national attention and resulted in the roll-out of three similar initiatives to other business units
  • Created process change through the integration of new processes with existing ones and also effectively communicating these changes to impacted teams.
  • Assist Relationship and Account Managers with cross-selling payment products and services in order to increase throughput and revenue.
  • Reduced product and tool support costs through the creation of original documentation for Cisco's customized tool implementation.
  • Rendered support to the Project Manager throughout various projects and served as Project Manager on projects as well.
  • Gathered requirements through Interviews, Document Analysis, Process Modeling, Observation, and Interface Analysis.
  • Increased sales of banking and financial services products by 20% over the last three years.
  • Achieved 23% of Cost Savings through RFQ Process by reducing raw material costs.
  • Support the needs of the area through problem identification, research and resolution.
  • Correspond with Code Enforcement officials throughout the United States.
  • Conduct vehicle inspections throughout the state.
  • Determined networker skilled in strengthening critical partnerships throughout business and community environments to position organizations for expansion.
  • Navigated efficiently through SAP to obtain information in regards to parts pricing, availability, storage location, and material movement.
  • Managed projects for WMSI between Merrill Lynch, E*TRADE, Scottrade and Fidelity from contract through production.
  • Work with several different departments and groups throughout service to meet their system requirements.
  • Acquired strong problem solving and analytical skills through handling all sales operations issues.
  • Review legal documentation and run background checks on clients through Ofac Systems.
  • Conducted comparative analysis on operational efficiencies and effectiveness through requirements gathering and management.
  • Followed and maintained the IT processes and procedures through- out the entire software development lifecycle.

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10 HR Jobs

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31. Technical Support

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low Demand
Here's how Technical Support is used in Business Operations Analyst jobs:
  • Provided technical support on computer operations and maintenance and hardware and software management for accounting operations associates.
  • Acknowledged, evaluated, and appropriately responded to incoming sales requests for technical support assistance.
  • Provide quality technical support and assist end users with additional training when necessary.
  • Provided technical support that involved researching and evaluating complex issues.
  • Provided technical support and problem resolution strategies for customers.
  • Provided corporate-wide technical support for mortgage system users.
  • Performed regression testing and assisted with performance testing in the bank's Lock-box Technical Support Services Department (LTSS).
  • Provided rotational 24 / 7 Tier-2 technical support to users of applications running in the tandem and mainframe environments.
  • Provided technical support for site production, utilities, planning and warehousing functions.
  • Assist in the testing of new vendor releases; Provide technical support.
  • Provide technical support to receivable operations users, systems and hardware.
  • Assisted Regional Director of Technology with technical support and employee training.
  • Provided staff supervision of North America Technical Support Call Center.
  • Provided training and technical support to users.
  • Team training and technical support.
  • Provided first level technical support for Wholesale and OCR Lockbox, Client Services, and Cash Vault across multiple sites.
  • Provide technical support for Macbook, Ipad and Iphone.

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3 Technical Support Jobs

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32. System Enhancements

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low Demand
Here's how System Enhancements is used in Business Operations Analyst jobs:
  • Provide oversight and direction on proposed system enhancements and modifications necessary for the program with impacted stakeholders.
  • Created Business Requirements Documents, Use cases, Wire-frames and Functional Specifications for system enhancements.
  • Coordinated the development, implementation, and functionality of system enhancements and new applications.
  • Recommended and submitted system enhancements to meet business customer's needs and expectations.
  • Write business cases to support prioritization of system enhancements.
  • Provide data reports to management team to assist with system enhancements or newly proposed processes.
  • Led the development and prioritization of processes and system enhancements to drive these to completion.
  • Collaborated and effectively communicated system enhancements to meet the needs of the client.
  • Perform data analysis, test and implement banking system enhancements.
  • Write test scripts for system enhancements and client S.W.I.F.T.
  • Recommend system enhancements and business process flow design to increase system efficiency (i.e.

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33. Variance Analysis

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low Demand
Here's how Variance Analysis is used in Business Operations Analyst jobs:
  • Prepare and present monthly financial results and forecast including variance analysis.
  • Communicated with engineering to compose accurate and thorough variance analysis.
  • Analyzed month-end business metrics and report variance analysis.
  • Compile month end reports, P&L variance analysis, and assistance in preparation Services for Rhythm of Business.
  • Perform accruals, variance analysis and explanations as part of the monthly accounting close process.
  • Assist in the preparation of monthly forecast, variance analysis and annual budget.
  • Train new employees in Earned Value techniques and Cost & Schedule variance analysis.
  • Generate Cost and Schedule variance analysis at the program level for government reviews.
  • Review T and M Variance Analysis to complete Client Options year comparisons.
  • Performed data manipulation, root cause analysis, ad hoc reporting, and P&L variance analysis.

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2 Variance Analysis Jobs

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34. Status Reports

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low Demand
Here's how Status Reports is used in Business Operations Analyst jobs:
  • Prepared and consolidated key financial information used in daily worldwide Customer Operations status reports for distribution to senior management.
  • Manage the preparation, distribution and communication of status reports to the Corporate Procurement management.
  • Produced monthly financial program status reports for Program Managers and upper management.
  • Prepared contract & subcontract status reports, to track changes in funding and to ensure full contract compliance.
  • Developed multiple project plans, including time, cost and resource estimates and prepare status reports to management.
  • Performed scheduled systems reviews and complied status reports of post closing and servicing for upper management review.
  • Researched and verified data in monthly status reports including balances, costs, funding, and calculations.
  • Completed internal and client reporting requirements, such as, weekly LM status reports.
  • Required to produce status reports, and then provide updates to Executive Lead Teams.
  • Reviewed status of projects and budgets; managed schedules and prepared status reports.
  • Deliver weekly meetings with management to maintain status reports on current projects.
  • Assisted in maintenance and communications of project status reports and tracking.
  • Generated Portal matrices and monthly status reports for the upper management.
  • Published project status reports and presented recommendations to the leadership team.
  • Developed detailed project schedules, resource plans and status reports.
  • Prepared financial charts and inputs for the monthly status reports.
  • Reviewed project status reports and action item logs to identify issues
  • Prepared monthly status reports, forecasted labor rate projections, estimated and developed labor requirements.
  • Managed schedule reporting for audit teams and coordinated with outside audit team for key status reports.
  • Provided project status reports and communications via web based Daptiv system throughout project lifecycles.

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35. Monthly Basis

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low Demand
Here's how Monthly Basis is used in Business Operations Analyst jobs:
  • Worked closely with Manufacturing Plant Managers on a monthly basis analyzing production and cost control.
  • Maintained data integrity of participant records on monthly basis.
  • Prepared backup documentation and financial spreadsheets and work with the Program Managers to approve the invoices on a monthly basis.
  • Managed and tracked earned value on overhaul, new blade costs incurred on a daily, weekly and monthly basis.
  • Report on trends, activities, and results on a weekly and monthly basis to the Vice President.
  • Reconciled over $83 million in tubular assets on a monthly basis with over 98% quality control.
  • Monitored budget performance on a monthly basis and supported the management team with annual program operating plan.
  • Budget and Forecasts are loaded each quarter, however are re-evaluated on a monthly basis.
  • Provide statistics regarding employee job performance on a monthly basis for management team review.
  • Reconciled collateral packages on a monthly basis to insure compliance guidelines were met.
  • Provided accurate reporting on monthly basis of all transactions completed by New Business.
  • Updated and reported on projects with EAC requirements on a monthly basis.
  • Report is generated for management on a daily and monthly basis.
  • Assisted in department audits on a quarterly and monthly basis.
  • Reviewed costs collected on a monthly basis and perform analysis.
  • Maintained a status report of customers on a monthly basis.
  • Track expenses on a monthly basis.
  • Review Salary Analysis reports on a bi-weekly and monthly basis which may include submitting a request for any applicable salary reclassifications.

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36. SLA

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low Demand
Here's how SLA is used in Business Operations Analyst jobs:
  • Assisted the technical team in translating application functionality into application architecture and the production of a System Functionality document.
  • Monitored and analyzed SLA performance and worked with Field Territory Managers to implement solutions and measured results for success.
  • Translated key data regarding staffing, service excellence, and operational efficiency into actionable business intelligence.
  • Engage with internal Customers to translate business objectives and needs into Business Requirement Document.
  • Gathered client specific requirements for translation into programming language to ensure client satisfaction.
  • Translated business objectives into technical requirements for Ruby on Rails developers.
  • Document new project requirements and translation into technical system specifications.
  • Attend Legislative and Medical Policy meeting.
  • Informed and explained, change requests to Operations and Sales Directors, translating technical speak into an easier-to-understand business language.
  • Reduced monthly no-show rate from 14.3% to 8.3%, translating into an additional contribution margin of $464K.
  • Translated report requests from leadership to Microsoft Certified specialist to create forms and usable applications.
  • Work with customers of IS to develop specs and translate into requests for computer applications.
  • Executed and monitored billing batch processes and ensured completion, whereby meeting customer SLA.
  • Performed audits to ensure compliance with SLA and internal policies and procedures.
  • Worked closely with SFDC Development to translate business requirements into SFDC processes.
  • Understand and translate clients' business needs into actionable tasks.
  • Translated user stories into acceptance criteria for IT development team.
  • Managed implementation plan tasks before, during, and after conversion to help ensure all SLAs met during next reporting cycle.
  • Assisted the NTN President on speeches and general communication - Translated between Japanese and American NTN employees
  • Gathered required documentation and coordinating the onboarding of multiple entities across the globe within tight SLA timeframes.

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37. Sigma

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low Demand
Here's how Sigma is used in Business Operations Analyst jobs:
  • Selected to participate in a 4 month lean sigma greenbelt training and project to optimize factory processes/layout impacting MLDL servers.
  • Utilize DMAIC (Six Sigma) strategy for ensuring and driving process improvements within the US Sales Finance organization.
  • Applied Six Sigma analysis methods to assist the Senior Regional Vice President in prioritizing existing and emerging high-value projects.
  • Assist in enhancing and automating current billing functions using process improvement methodology (Six Sigma) where applicable.
  • Completed Six Sigma Green belt project to improve Letter processing and monitor current processes using control charts.
  • Participated in Lean Six Sigma and Rapid Improvement Events to identify probable streamlines.
  • Participated in Corporate Lean Deep Dive and Six Sigma events resulted in savings.
  • Attended Lean Six Sigma and Rapid Improvement Events to identify optimal streamlines.
  • Gained experience and knowledge of Six Sigma through Bank of America Training.
  • Utilized a multitude of methodologies including Lean, Six Sigma and AGILE.
  • Received Greenbelt through demonstrated success in Lean Sigma approach.
  • Lead Six Sigma Project on Tour Redesigning process.
  • Facilitated in the study and collection of process data for GE's "Six Sigma" program implementation

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38. Business Development

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low Demand
Here's how Business Development is used in Business Operations Analyst jobs:
  • Automated internal processes in business development, finance, and billing to increase efficiency by developing spreadsheets.
  • Created and maintained company pipeline and conducted weekly business development and pipeline meetings.
  • Assisted Business Manager in front office business development.
  • Created and maintained Business Development shared server files to include all contracts, HR docs and won and lost opportunity files.
  • Assist the US finance leads with special analyses on incremental investments and Business Development initiatives.
  • Supported the Business Development team in meeting proposal deadlines as requested by customers.
  • Analyze, identify, and assist business development efforts for multiple contracts.
  • Created and managed customer database using Salesforce; assisted Managing Director and VP, Sales with business development and sales initiatives.

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1 Business Development Jobs

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39. VBA

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low Demand
Here's how VBA is used in Business Operations Analyst jobs:
  • Expanded scope of support from 2 to 8 centers (1,700 to 5,300 employees) using VBA for further automation.
  • Redesigned Business Operations reporting structure to enable 50% of each region's workload to be run via SQL/VBA code.
  • Utilized VBA to create automated data insertion scripts that would connect to a MySQL database and insert raw excel data.
  • Automated and simplified reporting processes, using Visual Basic for Applications (VBA) and Access queries.
  • Developed and maintained multiple division-level reporting suites using SAS, SQL, Tableau, and VBA-driven Excel.
  • Pull reports from catalog and prepare data report for marketing purpose on daily basis via VBA script.
  • Develop automation reporting system from scratch using VBA, SQL, Access to improve business reporting process.
  • Used VBA to create tools which automate common human processes and increase productivity across multiple departments.
  • Led a project to replace multiple spreadsheets, using SharePoint lists and MS Access VBA.
  • Updated code written in 2003 MS Access VBA to function correctly in MS Access 2007/2010.
  • Manipulated data in spreadsheets to identify and research anomalies and made corrections as needed using Excel, VBA, Power PivotTables.
  • Create Access Databases and Excel VBA Macros to automate manual processes completed by Account Reconcilers.
  • Developed applications to improve departmental efficiencies using MS Access, Excel and VBA.

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40. Suite

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low Demand
Here's how Suite is used in Business Operations Analyst jobs:
  • Created and maintained Program Management toolkit and suite of templates to standardize project management approach across all major projects.
  • Created reporting suites delivered daily to management highlighting employee performance and the current state of the business.
  • Developed a reporting suite involving sales renewals so that quarterly metrics could be established.
  • Used ALM suite of testing tools to surface, capture and manage defects.
  • Utilized the corporate mainframe and Microsoft Office Suite to compile data and reports.
  • Compile data for the purpose of briefing leadership using Microsoft office suite.
  • Introduced and employed basic statistical methods in reporting suites.
  • Hired to implement EHR suite, enhance business workflows, and design enterprise database.
  • Analyzed quarterly performance for board meeting from Salesforce & Netsuite.

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41. Pivot Tables

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low Demand
Here's how Pivot Tables is used in Business Operations Analyst jobs:
  • Worked on reporting of campaign performance and Post campaign analysis which included creating dashboard reports, pivot tables and other KPI reports
  • Input data into business presentations using power point, pivot tables, macros and excel with charts and graphs representing data.
  • Excel used daily for data mining, pivot tables, writing macros and other advanced Excel formulas for efficiency.
  • Experienced in using pivot tables to import and manipulate large amounts of data from multiple sources.
  • Display mediums include Excel, Pivot Tables, stand-alone application, and product integration.
  • Assisted accounting department in monthly bookkeeping using pivot tables in Microsoft Excel.
  • Manipulated data using pivot tables, pivot charts, queries and macros.
  • Generate Pivot tables and VLOOKUP using Excel.
  • Compiled key business metrics for decision makers in multiple ongoing projects within operations, utilizing pivot tables, charts and v-lookup.
  • Use Excel (V-lookups, Pivot Tables) to manage, analyze and track business metrics.
  • pivot tables, v-lookup, sum if, charts, etc.

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14 Pivot Tables Jobs

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42. New Processes

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low Demand
Here's how New Processes is used in Business Operations Analyst jobs:
  • Developed training materials and implemented new processes to comply with Federal Health Care Reform legislation.
  • Facilitated, coordinated and documented new processes.
  • Develop and revise communications to be sent to the call center representatives for the purpose of explaining new processes and procedures.
  • Analyzed business processes and systems issues in both run mode and development of new processes/support for block conversions.
  • Developed new processes to track and manage invoice activity during the month and streamlined the monthly re-accrual process/structure.
  • Observe processes and identify new requirements and implement new processes to improve production time and costs.
  • Analyze development of new processes, compliance needs, legal changes for default and technology.
  • Developed new processes to automate and reduce hours needed to prepare operation and statistic reports.
  • Developed dashboards using Tableau and Microsoft SSRS, providing insight into the new processes.
  • Developed new processes and enhancements to create change and synergies across multiple sites.
  • Develop, Research, and Improve current and new processes and process documentation.
  • Pioneered the implementation of new processes to further enhance current systems.
  • Compare new processes results and make recommended adjustments as needed.
  • Created new processes and reporting capabilities for offline work.
  • Drive implementation of new processes and procedures.
  • Deployed procedures and functions for new processes.
  • Trained five new employees on new processes.
  • Order Management Designed and implemented new processes that reduced cycle time for conversion and delivery of products to customers.
  • Administer, configure, test, and audit and implement new processes on transactional claims system.
  • Implemented new processes for FCS to fit TEKsystems Global Services business model.

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7 New Processes Jobs

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43. KPI

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low Demand
Here's how KPI is used in Business Operations Analyst jobs:
  • Monitor KPI and analyze performance data to increase effectiveness of supply chain initiative.
  • Prepared Monthly Operating Review (MOR) for PD team including KPI metrics and project status for PMO.
  • Developed and standardized all site reporting to created unified KPI and created training materials and tutorials.
  • Enhanced strategic account management through in depth analysis of key metrics and KPI's.
  • Compiled and present daily, weekly and monthly KPI metric reports.
  • Design and configure client dashboards to highlight KPI and market analyses.
  • Prepared quarterly revenue forecast, keeping track of the KPI.
  • Led Global Operations Value Stream KPI and Metrics Team.
  • Supported quota/ KPI s management and sales compensation processes.
  • Create monthly KPI and Provider Incentive Reports.
  • Redesigned retail store manager bonus program and operations scorecard reporting focusing on specific financial KPIs to increase sales and profitability.
  • Prepared monthly dashboards tracking KPIs for executive team and developed financial policies and procedures
  • Provided Senior Leadership with monthly KPIs and status of major initiatives across Supply Chain, Procurement, Customer Support and Property.
  • Create an unmatched transaction analysis database and provide Excel reports for use in reconciling orders to invoices to improve KPIs.
  • Key Accomplishments Created customized customer dashboard reports including at-a-glance KPI's, metrics and issue resolution logs.
  • Conducted time and motion studies to determine KPIs to measure operational performance over time.
  • Created daily sales reporting tool for stores providing up to date feedback on KPIs.
  • GO lead to review and report on contractor KPIs and Performance Management.
  • Crafted the Sales and Recruiting Incentive Plan and KPIs, responsible for Actuals reporting and the monthly and quarterly incentive calculations.
  • Managed relationships with third party consultants to provide benchmarks and targets for key supply chain and customer support KPIs..

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44. Customer Care

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low Demand
Here's how Customer Care is used in Business Operations Analyst jobs:
  • Key liaison with finance and customer care departments, analyzing internal and external billing inconsistencies with subsidiaries implementing timely corrective measures.
  • Developed Demand Based staffing and financial forecast models for long distance wire-line consumer and small business Customer Care.
  • Managed initiatives that increased productivity and reduced costs within the Customer Care Department.
  • Supported over three hundred management and hourly employees to offer Customer Care services ranging from employee updates to computer issue resolutions.
  • Handled all reporting, analysis and commission calculations for over 50 Customer Care Sales and Service Reps and 8 Managers.
  • Assisted in the management of regional units in the Customer Care Department servicing consumers nationwide.
  • Constructed Field Activities in Customer Care and Billing (CC&B).
  • Implemented and Supervised processes for entire NYC Customer Care Region.
  • Composed training manual outlining Customer Care Scorecard life cycles.
  • Assist customer care team with post fulfillment issues.
  • Assisted in external and internal customer care services.
  • Monitored Production and Training environments, making sure environments are functioning properly, ensuring Customer Care stability and system health.
  • Perform daily liaison duties with clients, brokers and Cargill business units locally and internationally ensuring quality customer care.

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45. Analyze Data

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low Demand
Here's how Analyze Data is used in Business Operations Analyst jobs:
  • Develop queries/stored procedures to retrieve and analyze data for projects, program, or reports requiring sophisticated inferential techniques.
  • Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.
  • Analyze data and provide insight and recommendations on business decisions.
  • Analyze data for critical applications.
  • Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives.
  • Create reports and analyze data for patterns that indicate problems that need to be addressed or opportunities to investigate.
  • Worked closely with operations managers to analyze data used in the development of business plans and strategies.
  • Analyze data to ensure optimal performance for the contact center operations and ensure optimal staffing levels.
  • Analyze data, explain findings to management
  • Analyze data and create functional reports
  • Analyze data to help reduce operational costs, identify deficiencies and recommend process changes to help improveoverall efficiency.
  • Analyze data to incorporate cost controls procedures and incorporate forecasted changes to budget.
  • Gathered and analyze data regarding all trends, risks, and patterns in the Doral Recovery Department.
  • Analyze data and reported an issues.
  • Used Advance Excel (V lookup, H Lookup, Macros) to analyze data and process payments.

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46. Sdlc

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low Demand
Here's how Sdlc is used in Business Operations Analyst jobs:
  • Define and document clear and complete detailed business requirements and functional specifications using the SDLC methodology.
  • Designed and developed project document templates based on SDLC methodology.
  • Worked at different stages of the Software Development Life Cycle (SDLC) with business users, developers, and stakeholders.
  • Worked closely with PPD IM&T for supporting application software enhancements using SDLC various internal IM&T initiatives.
  • Supported SDLC from detailed business analysis and designing user interface design for the pilot mode of the project.
  • Incorporate current turnover request process for SDLC reporting environment for ETL defects and code to business process.
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines.
  • Contributed to project plans throughout PLC/SDLC.
  • Analyze and Recommend improvements for user Lead the team to develop estimates including all aspects of end to end SDLC process.
  • Influenced, motivated and educated peers during the development of CL reporting, IT process & procedures and SDLC work.
  • Coordinated and determined package releases of enhancements and break fixes - Managed JAD sessions and SDLC

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47. SOX

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low Demand
Here's how SOX is used in Business Operations Analyst jobs:
  • Developed payment approval documentation process for SOX compliance.
  • Handled benefit plan compliance with regulatory requirements as well as accurate and timely data flow relative to HIPPA and SOX compliance.
  • Implemented lean practices and SOX compliance controls, decreasing invoice correction 31% and enhancing billing quality 40%.
  • Initiated a database for balance sheet account owners for monthly reconciliations and reporting as part of SOX requirement.
  • Collaborated with legal department to ensure contract wording regarding invoicing was accurate and in compliance with SOX requirements.
  • Implemented systems to improve operational efficiency and adhering to SOP, ISO, GAAP, and SOX.
  • Maintained SOX compliance by partnering in monthly and annual CPE/cycle counts and quarterly payment center audits.
  • Provide end to end SOX business support for the Corporate Procurement Organization.
  • Developed and implemented SOX audit reports for Loan Delivery.
  • Assisted with Sox Audit testing of the warehouse, specifically audited purchase orders for compliance.

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48. ROI

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low Demand
Here's how ROI is used in Business Operations Analyst jobs:
  • Created a structured program which enabled detailed ROI analysis for senior executives.
  • Performed in Competitor Analysis, ROI, Value Proposition, SWOT, Market segmentation, Market forecast.
  • Participated in pricing exercises using cost and labor to create ROI against project costs.
  • Work with upper management on ROI and long term plans and strategic planning.
  • Develop SQL query-based root-cause analyses affecting client spend and internal ROI.
  • Provided mobile training and support, IOS, Android Windows.
  • Help improve ROI on Marketing campaigns through reports.
  • Create customized internal reporting and dashboards to support KPIs and help support ROI and value story.
  • Analyzed potential acquisition targets valuation, including EBITDA, Cash Flow, ROI.

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49. System Issues

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low Demand
Here's how System Issues is used in Business Operations Analyst jobs:
  • Managed department applications, customer implementations, tracking system errors, validating, reporting and escalating system issues to product support.
  • Managed day-to-day operations for four major client accounts, which included identifying, troubleshooting, and resolving system issues.
  • Research and analyze system issues regarding corporate shared drives or company applications required for day to day operations.
  • Diagnosed system issues and bugs and maintained turnaround time of less than 24 hours to resolve issues.
  • Identify, research and resolve system issues in a timely and accurate manner.
  • Supported the troubleshooting of any functional or system issues and provided precise resolutions.
  • Research and analyze trends of system issues for process improvements.
  • Worked in conjunction with other departments to fix system issues.
  • Created requirements to resolve system issues.
  • Triaged incoming system issues and engaged with correct resources to resolve issues in a time sensitive manner.
  • Create Ad-hoc reports, designed and coded custom enhancements, resolved system issues.
  • Support client teams in all aspects of their BAU processes, including system issues, workflow enhancements and error mitigation efficiencies.
  • Assist with identifying, reviewing, researching, analyzing and resolving workflow or system issues negatively impacting receivables.

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50. Peoplesoft

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low Demand
Here's how Peoplesoft is used in Business Operations Analyst jobs:
  • Created, executed, and distributed PeopleSoft daily reporting needs, using PeopleSoft Query and Structured Query Language (SQL).
  • Create and maintain PeopleSoft Client Contact and HR Administrators' Processing Training Manuals.
  • Assisted with PeopleSoft accounts payable invoice reconciliation backlog to expedite payments to vendors.
  • Create and update location codes and EEO compliance codes in PeopleSoft application.
  • Run queries using PeopleSoft Financial to create weekly reports on project performance.
  • Documented procurement processes, from requisition creation in PeopleSoft eProcurement to invoice payment in PeopleSoft accounts payable.
  • Responded to inquiries from associates and suppliers regarding PeopleSoft eProcurement and purchasing issues.
  • Identified incremental license opportunities in for Oracle's Peoplesoft customers.
  • Created PeopleSoft general ledger upload templates for recordkeeping associates.
  • Entered all mortgage file data electronically using the BA Tools: File net, Kofax and PeopleSoft.
  • Act as functional lead for implementation of PeopleSoft Accounts Payables system.
  • Defined and executed queries in PeopleSoft to capture eProcurement-, purchasing-, and workflow-related data requests.
  • Maintained data integrity within PeopleSoft eProcurement by managing requestors, buyers, and item catalogs/vendors.
  • Process all company reinstatements in Peoplesoft application and send notification to HR Business Partners, Benefits and the Payroll liaisons.
  • Managed Cerner Technologies (CT) PriceFile Database through PeopleSoft 8.0 Financials Standardized electronic updates from vendors for the CT PriceFile.

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Business Operations Analyst Jobs

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20 Most Common Skills For A Business Operations Analyst

Business Requirements

15.5%

Financial Statements

14.3%

Ensure Compliance

7.8%

Database

7.3%

Customer Service

5.8%

Process Improvement

5.4%

Business Operations

5.1%

SQL

4.5%

Business Units

4.5%

Project Management

4.3%

Key Performance Indicators

3.8%

Test Cases

3.2%

Sharepoint

2.8%

Data Analysis

2.7%

Company Policies

2.5%

Salesforce

2.4%

UAT

2.3%

ERP

2.3%

User Acceptance

2.0%

Training Programs

1.6%
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Typical Skill-Sets Required For A Business Operations Analyst

Rank Skill
1 Business Requirements 12.0%
2 Financial Statements 11.1%
3 Ensure Compliance 6.1%
4 Database 5.7%
5 Customer Service 4.5%
6 Process Improvement 4.2%
7 Business Operations 3.9%
8 SQL 3.5%
9 Business Units 3.5%
10 Project Management 3.3%
11 Key Performance Indicators 2.9%
12 Test Cases 2.5%
13 Sharepoint 2.2%
14 Data Analysis 2.1%
15 Company Policies 1.9%
16 Salesforce 1.9%
17 UAT 1.8%
18 ERP 1.8%
19 User Acceptance 1.6%
20 Training Programs 1.3%
21 CRM 1.2%
22 Special Projects 1.1%
23 EDI 1.1%
24 Visio 1.0%
25 QA 0.9%
26 Business Partners 0.9%
27 Data Integrity 0.9%
28 Monthly Reports 0.8%
29 SME 0.8%
30 HR 0.8%
31 Technical Support 0.8%
32 System Enhancements 0.8%
33 Variance Analysis 0.7%
34 Status Reports 0.7%
35 Monthly Basis 0.7%
36 SLA 0.7%
37 Sigma 0.7%
38 Business Development 0.7%
39 VBA 0.7%
40 Suite 0.6%
41 Pivot Tables 0.6%
42 New Processes 0.6%
43 KPI 0.6%
44 Customer Care 0.6%
45 Analyze Data 0.6%
46 Sdlc 0.6%
47 SOX 0.6%
48 ROI 0.5%
49 System Issues 0.5%
50 Peoplesoft 0.5%
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