What does a business operations associate do?

The duties of a business operations analyst depend on one's line of work or place of employment. Typically, their responsibilities revolve around devising strategies for optimal services and operations, performing research and analysis to identify customer needs, setting and achieving financial targets, and overseeing the preparation of financial reports and statements. There are also instances where one must communicate with clients through calls or correspondence, respond to inquiries and concerns, resolve issues, produce progress reports and presentations, and train new employees.
Business operations associate responsibilities
Here are examples of responsibilities from real business operations associate resumes:
- Manage data integrity of CRM contacts, opportunities, sales territories, custom objects, reports, dashboards.
- Develop, implement and manage commission payroll for all associates within the telemarketing department.
- Research customer payments on a daily basis using PeopleSoft.
- Identify documented and work with developer to resolve test defects using SQL.
- Perform weekly audits and client requests to ensure accurate billing and correct PeopleSoft information.
- Champion the roll-out and adoption of business process redesign, and sales and CRM tools.
- Prepare and present procedure and training material using PowerPoint.
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Help develop policy and procedures, increase efficiency, reduce costs, and improve KPI metrics.
- Improve customer service, productivity in administration by streamlining or creating processes and written standard operating procedures and KPI's.
- Provide technical support for customer software, websites, and derivative contracts used by consumers and channel sales principals.
- Maintain accurate QuickBooks accounting files for several rental companies.
- Ensure that RFP responses accurately represent all relevant elements and financial considerations.
Business operations associate skills and personality traits
We calculated that 21% of Business Operations Associates are proficient in Business Operations, Customer Service, and SQL.
We break down the percentage of Business Operations Associates that have these skills listed on their resume here:
- Business Operations, 21%
Performed various administrative, marketing, technical & customer service tasks endorsing insurance agency business operations
- Customer Service, 14%
Exemplified the second-to-none customer service delivery for which Colonial Life is nationally renowned in all interactions with customers.
- SQL, 10%
Analyzed trends Programming Languages HTML, CSS, Python, SQL, Excel in more difficult and technical accounts.
- Project Management, 9%
Spearheaded internal strategic planning, project management, and operational start-up in Kenya.
- PowerPoint, 8%
Prepared and presented procedure and training material using PowerPoint.
- Data Analysis, 4%
Perform lab experiments and data analysis to support instrumentation changes and improvements.
Most business operations associates use their skills in "business operations," "customer service," and "sql" to do their jobs. You can find more detail on essential business operations associate responsibilities here:
The three companies that hire the most business operations associates are:
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Business operations associate vs. Specialist-small business
A small business specialist develops new business programs to meet changing customer demands. They are responsible for ensuring integrity and consistency in the domain of business. They analyze causes of a business issue, obtain business data, and make enquiries. They are responsible for making purchase agreements, confidentiality arrangements, and joint venture arrangement.
There are some key differences in the responsibilities of each position. For example, business operations associate responsibilities require skills like "business operations," "sql," "project management," and "powerpoint." Meanwhile a typical specialist-small business has skills in areas such as "customer relationships," "business portfolio," "business administration," and "business accounts." This difference in skills reveals the differences in what each career does.
On average, specialist-small businesses reach similar levels of education than business operations associates. Specialist-small businesses are 0.6% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Business operations associate vs. Senior advisor
A senior advisor's responsibilities will vary on the type of industry where one is involved. However, most of it will revolve around sharing extensive expertise and knowledge that is vital in a company's decision-making processes. A senior advisor must also conduct research and analysis, inspect issues, implement policies, and devise strategies that will benefit the company. Furthermore, as a senior advisor, they may have the task of mentoring less experienced professionals in their joint effort to bring more profit and significant results to the company.
Each career also uses different skills, according to real business operations associate resumes. While business operations associate responsibilities can utilize skills like "business operations," "ongoing support," "data analysis," and "customer accounts," senior advisors use skills like "healthcare," "risk management," "infrastructure," and "global health."
Senior advisors may earn a higher salary than business operations associates, but senior advisors earn the most pay in the professional industry with an average salary of $123,283. On the other hand, business operations associates receive higher pay in the technology industry, where they earn an average salary of $104,113.In general, senior advisors achieve higher levels of education than business operations associates. They're 9.3% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Business operations associate vs. Principal consultant
A principal consultant is responsible for evaluating business' needs and opportunities, identifying potential leads to create project proposals, and maintaining strong business relationships that would generate revenues and increase the organization's profitability. Principal consultants must be up-to-date with the current market trends to ensure that the business adapts to the industry's changes. They also initiate new product development to expand its brand image, working closely with the marketing team for marketing strategies and promotions.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a business operations associate is likely to be skilled in "business operations," "customer service," "sql," and "powerpoint," while a typical principal consultant is skilled in "cloud," "c #," "java," and "solution design."
Principal consultants make a very good living in the finance industry with an average annual salary of $119,120. On the other hand, business operations associates are paid the highest salary in the technology industry, with average annual pay of $104,113.principal consultants typically earn higher educational levels compared to business operations associates. Specifically, they're 15.9% more likely to graduate with a Master's Degree, and 1.7% more likely to earn a Doctoral Degree.Business operations associate vs. Senior specialist
A senior specialist is a financial professional responsible for assisting senior citizens in managing their economic activities. Senior specialists must manage a portfolio of investors to ensure that foreclosed properties are ready for title transfer and monetary reimbursements. To reach compliance goals, senior specialists must provide staff training on Microsoft Office suite and other software applications. They also handle customer complaints through phone or email and provide their customer with the proper solution.
Types of business operations associate
Updated January 8, 2025











